Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
i just realized this was posted in the wrong section of the forum. sorry mods, can it be moved to Q/A?
tedmonddo said:
Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
When the distributor told you that the phone had been modified to enable an unlock, why did you say, "I was prepared to loose root as i dont need it"... the problem is fairly obvious, you had a software-unlocked phone and even though the seller told you that you would lose your unlock, you wiped it back to factory anyway lol...
honestly though, that's extremely sketch, lemme know that shop and I'll report them to BBB, you should never be paying for a cell phone that comes rooted unless your buying something from pacific mall, there are several options for you to unlock the phone, using software, hardware, or IMEI unlock codes
tedmonddo said:
...
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
You had a pre-rooted software-unlocked phone (that was originally network-locked). Your warranty to Samsung is completely void, you should get something in writing (or record on audio) from the guy that sold you the phone as to the warranty of the phone.
Other than that - you can buy a network unlock code for something like 15 USD or so.
Related
Need help with this guys.
Here is what happened. First of all I purchased this phone from a Gumtree user a while back. (stupid I know). Anyways 2 weeks after purchase i noticed my imei number wrong in the phone as opposed to the back sticker. I searched around on the net and some people had the same imei number popping up due to prob rooting or unlocking (my phone is not rooted btw and it is unlocked but i have found out that it was originally locked to EE). I left it for around 6 months before i realised i needed lollipop and i was stuck on Kit Kat as the phone would not update,
So today I noticed someone online showing how to update through Kies using the serial number etc on back of my phone through recovery without Odin or root. I did this and it updated my phone to Lollipop and my imei was back to normal ... The happiness soon died off when i realised my phone would not let me pass the Samsung account stage. Just keeps saying: 'This device is locked because of an abnormal factory reset', and if i fill my details and press enter it gives the following: 'processing failed'.
My phone has updated to the latest 5.01 lollipop but I cant use it. Is there a way i can remove this or login with my details? E.G. by rooting the phone or downgrading to another firmware via odin or something?
I have tried everything. I've spent a whole day on Youtube and the net (I prefer to seek a prob usually before asking) and now finally i am resorting to ask for help from you advanced users.
I hope you can help me. :'(
I have fixed the issue. Well sort of. pending.. For anyone that wants to know..
I reverted to android 4.4. (i used three uk firmware)
downloaded slidesych, that then propmted me to open either a browser or samsung app store.
I clicked app store and then searched for any app to download. It then asked to login..
logged in and pressed back to the point of it asking for details. inputted my login and worked..
Went in to settings and removed the lock.
Now to update it again back to 5.1.1.
Update: Today flashed the stock rom for my phone via Kies by recovery mode and entering serial on the back of my phone. All is well to the point of my phone updated to lollipop but my imei has now gone back to square one. Nonetheless at least I have Lollipop
Hi,
I have been having a ongoing problem with my Galaxy Note 3 N9005 in where after the 5.0 upgrade (stock over air) it has been restarting pretty much 4-5 times during the day, and a number of times while even just sitting on the desk doing nothing.
Since I am still on contract with my supplier in NZ, I took the phone back to get repaired, in which Samsung sent it back to state "Software corruption, reloaded software".
I didn't believe them, but hoped it was correct - but sure enough the same thing happened. So I once again took it back, where they have once again told me the same thing. It is now the third time I have done this, with Samsung saying the same thing!
Now I am at wits end, and have asked for replacement, but I am being told "It is due to your google account being corrupt, and it is causing software corruption....." *sigh*
So now not only is Samsung just not helping, they are blaming my Google accounts for causing the issue. Which btw - I didn't setup the last time, and still it restarted - but they are ignoring that fact!
Anyway - the advice I want to get is has anyone else had the same issue with the Galaxy Note 3 after upgrading? I know there is no way to rollback 5.0 to old version, but did anyone fix the issue by Root and then adding another ROM (I don't want to root this phone, but to be honest I also can't afford right now to replace so I am looking at options)
Right now I am facing a ongoing battle with Samsung and my provider to replace the phone, but they are fighting it a lot and to be honest I have lost my patience so I am thinking to just drop them, root/flash new Rom, and then go to another provider - and probably never buy Samsung again when I can finally upgrade.
(used to love Samsung products but this behavior I have had is certainly making me think twice before I touch them again)
Since they refuse to accept warranty you can try to flash twrp. Then clear everthing(system/caches). Then back to stock with odin. There might be leftover of corrupted files that could cause reboot.
But later they have a better reason not to accept your phone, knox tripped.
And you can actually downgrade to 4.4.2. Just flash firmware of the same csc to be safe.
Sent from my SM-N920C
Do you have memory card installed? if so then scan you memory card for possible viruses.
Actually I have this issue too before.
Even if I left it lying on the table, it can restart by itself.
I tried to update to latest PB1 rom, the update failed, the phone restart while ODIN updating.
So I use Kies recovery and got it working again.
After that, i tried again update to PB1 rom using ODIN. and now no issues at all.
I dont know which one did the trick whether update to PB1 or KIES recovery.
Goldendawn said:
Hi,
I have been having a ongoing problem with my Galaxy Note 3 N9005 in where after the 5.0 upgrade (stock over air) it has been restarting pretty much 4-5 times during the day, and a number of times while even just sitting on the desk doing nothing.
Since I am still on contract with my supplier in NZ, I took the phone back to get repaired, in which Samsung sent it back to state "Software corruption, reloaded software".
I didn't believe them, but hoped it was correct - but sure enough the same thing happened. So I once again took it back, where they have once again told me the same thing. It is now the third time I have done this, with Samsung saying the same thing!
Now I am at wits end, and have asked for replacement, but I am being told "It is due to your google account being corrupt, and it is causing software corruption....." *sigh*
So now not only is Samsung just not helping, they are blaming my Google accounts for causing the issue. Which btw - I didn't setup the last time, and still it restarted - but they are ignoring that fact!
Anyway - the advice I want to get is has anyone else had the same issue with the Galaxy Note 3 after upgrading? I know there is no way to rollback 5.0 to old version, but did anyone fix the issue by Root and then adding another ROM (I don't want to root this phone, but to be honest I also can't afford right now to replace so I am looking at options)
Right now I am facing a ongoing battle with Samsung and my provider to replace the phone, but they are fighting it a lot and to be honest I have lost my patience so I am thinking to just drop them, root/flash new Rom, and then go to another provider - and probably never buy Samsung again when I can finally upgrade.
(used to love Samsung products but this behavior I have had is certainly making me think twice before I touch them again)
Click to expand...
Click to collapse
Munawar Mehmood said:
Do you have memory card installed? if so then scan you memory card for possible viruses.
Click to expand...
Click to collapse
Thanks - but no I don't - these are the first things I did when it started happening.
When it started happening I did factory reset, removing memory card, factory reset again, didn't restore backup from google... etc etc - so the general admin tech stuff.
Because under warranty (2 year contract) I didn't want to do anything more so sent to provider to get dealt with (into my 22 months of 24 months). For the last 4 months it has been to them a number of times for the same thing.
Now each time they send it back they claim "software corrupt" and that there is no hardware issue. So doing a software root and mod change for me is a hope - and probably not a good one - that the Stock 5.0 is the problem on this phone. And only going down this road because I am coming out of the warranty and right now I have a phone I can't really use, and damn Samsung won't support it or fix it (which is really all I want them to do!!) sigh
syamsoul said:
Actually I have this issue too before.
So I use Kies recovery and got it working again.
Click to expand...
Click to collapse
Thanks for this information, because in fact you are not the first time I have read this but I am not sure what the Kies recovery is - is there some instructions you have because maybe that is what should try, because I have seen other people on Google state this has helped them with restarting, but that was usually after Mod fix. Maybe there is something in the 5.0 update on GN3 that might cause this?
Rosli59564 said:
Since they refuse to accept warranty you can try to flash twrp. Then clear everthing(system/caches). Then back to stock with odin. There might be leftover of corrupted files that could cause reboot.
But later they have a better reason not to accept your phone, knox tripped.
And you can actually downgrade to 4.4.2. Just flash firmware of the same csc to be safe.
Sent from my SM-N920C
Click to expand...
Click to collapse
Thanks I didn't think from what I was reading that you could backwards - in fact Samsung have just down right refused, which is all I have asked them to do in the last two times - "Just flash back to the version that was on there last 4.4.2. because that didn't cause any issues!" However, they are stating very firmly that you can not rollback or re-flash back to a previous version.
Is there any instructions which are for the 9005? I have seen for the 900 but the instructions state very clearly you can't use them for 9005.
Goldendawn said:
Thanks I didn't think from what I was reading that you could backwards - in fact Samsung have just down right refused, which is all I have asked them to do in the last two times - "Just flash back to the version that was on there last 4.4.2. because that didn't cause any issues!" However, they are stating very firmly that you can not rollback or re-flash back to a previous version.
Is there any instructions which are for the 9005? I have seen for the 900 but the instructions state very clearly you can't use them for 9005.
Click to expand...
Click to collapse
Just flash the firmware with odin. Factory reset in recovery after it's done. That's it. There are a lots of threads about going down such this:
http://forum.xda-developers.com/gal...o-downgrade-lollipop-to-kitkat-t2990262/page2
I suggest you read through before you go further. They are mixed results. Some successful. Some did not. That is why it is better to flash the same csc firmware.
I even able to downgrade my S6 from 6.01 to 5.1.1 without issue but of course it's different phone.
Sent from my SM-N920C
---------- Post added at 08:38 PM ---------- Previous post was at 08:15 PM ----------
I sent you a PM.
Sent from my SM-N920C
Hi, after going through the process of getting the S7 fixed - and Samsung denying everything (as usual), I'd share this issue as it's been happening to multiple Samsung devices in the workplace.
Here's how to brick your phone:
-An unwilling user goes on a business network, which happens to issue Android security updates via "Android at work".
-Due to Samsung making changes to Android, it manages to break the OS.
-Enjoy a chance to either go into infinite bootloops or if you're lucky - it'll boot in an unresponsive state with a line near the top and an empty desktop.
Now get this, because we tried to flash official firmwares provided by sammobile, the software state has been changed to custom. While the "warranty void" flag remains 0, they claim the device was rooted and want to charge ~$900 for it to be fixed.
As an owner of a S4 a few years ago, who's battery exploded. (And gave me a document to sign to not tell anyone about this) A note 5 owner who's display died while overseas and Samsung refusing to repair, as it wasn't bought in the US. I do not trust Samsung to make a reliable device.
Maybe your work security updates need updating / fixing
And flashing stock with ODIN does not change status to custom, as it is a stock ROM - in fact if your status is already custom and you use ODIN to flash stock, it will change back to Official
have you tried to reflash with odin?
oplix said:
have you tried to reflash with odin?
Click to expand...
Click to collapse
I also got a custom status once flashing samsung firmware, but that was only because the flash was terminated before completion.
Knox flag was still not triggered.
Flashed again with the same stock and now all was fine.
Showed back as Official.
I think you should try to use SmartSwitch if you want to go back to the original firmware, tho it comes with a cost of resetting the whole device including internal storage, you could boot into safe mode, copy your data, then open SmartSwitch > More > Emergency Initialization (or something like that) > 2nd Tab > you put the device model then Search > you put the S/N (check the back of the phone for S7, or under the battery for some phones) > follow the exact instructions > it will be initialized with the latest software and good as new. Hope this helps, also everybody knows Samsung likes not to be responsible on something they did, that's why xda and the devs here exist!
Turbine1991 said:
Hi, after going through the process of getting the S7 fixed - and Samsung denying everything (as usual), I'd share this issue as it's been happening to multiple Samsung devices in the workplace.
Here's how to brick your phone:
-An unwilling user goes on a business network, which happens to issue Android security updates via "Android at work".
-Due to Samsung making changes to Android, it manages to break the OS.
-Enjoy a chance to either go into infinite bootloops or if you're lucky - it'll boot in an unresponsive state with a line near the top and an empty desktop.
Now get this, because we tried to flash official firmwares provided by sammobile, the software state has been changed to custom. While the "warranty void" flag remains 0, they claim the device was rooted and want to charge ~$900 for it to be fixed.
As an owner of a S4 a few years ago, who's battery exploded. (And gave me a document to sign to not tell anyone about this) A note 5 owner who's display died while overseas and Samsung refusing to repair, as it wasn't bought in the US. I do not trust Samsung to make a reliable device.
Click to expand...
Click to collapse
I hope you learned a lesson and you will stop buying Samsung products so we dont have to read your pathetic posts(lies) ever again.
I'm not really looking to do anything unofficial or invalidating or ultra-complicated to my phone. I've been looking everywhere for help, and I'm having a lot of difficulty, so I'm really hoping there might be someone here who can help me. My phone is a Moto X Style, and last night I tried to update it (I can't remember what the update was called, but I had been trying to avoid it like the plague because anytime I update ANY KIND OF THING WHATSOEVER something ends up going wrong. I got tired of getting the little pop-up reminding me to update my phone, so I finally decided to install it). I had connected it to the charger to make sure it would stay charged during the update since updates can take a while. But when I checked my phone next, it had gone into fast-boot mode with this message:
Start Up Failed:
Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device.
Connect your device to your computer to get the Software Repair Assistant.
Turning it off and on again just results in the same thing. I thought maybe if I tried to do a reset to factory settings maybe it would work again. But unfortunately, I can't seem to access recovery mode, either. When I try to access recovery mode, the phone restarts and still gives me the start-up failed message in bootloader logs as well as a couple of messages in a purplish-pink that's all:
Version downgraded for recovery
Failed to validate recovery image
ERROR: Failed to pass validation, backup to fastboot
Fastboot Reason: Fall-through from recovery boot mode
I tried talking to Motorola Technical Support on their website via Online Chat. They were effectively useless, and at one point recommended I take the phone to a Service Repair Center...
In India. (I live in the United States, and I work as a cashier in retail. I can't afford a trip to India - might as well buy a new phone at that point. Of course, I can't really afford to buy a new phone right now, either).
I've tried doing some research on my own. The only Software Repair Assistant that seems to be available is the one from Verizon Wireless. I tried to get that to work but no dice. No surprise there, I guess, since I'm not actually with Verizon Wireless (I'm on a Republic Wireless phone plan cause cheap). I read that sometimes Republic Wireless can interfere with things update-wise and cause something like this to happen? But I couldn't find anything about how to fix it.
I have no idea how much it would cost if I tried to take it to some kinda other non-official repair service somewhere, and I want to try and avoid that option if I can. Please if you have any suggestions that won't result in my phone ending up in worse condition, I could really use the help. I'm so upset and frustrated by this issue. I knew updating my phone would suck, but I didn't think this would happen!
Gigglypuff said:
I'm not really looking to do anything unofficial or invalidating or ultra-complicated to my phone. I've been looking everywhere for help, and I'm having a lot of difficulty, so I'm really hoping there might be someone here who can help me. My phone is a Moto X Style, and last night I tried to update it (I can't remember what the update was called, but I had been trying to avoid it like the plague because anytime I update ANY KIND OF THING WHATSOEVER something ends up going wrong. I got tired of getting the little pop-up reminding me to update my phone, so I finally decided to install it). I had connected it to the charger to make sure it would stay charged during the update since updates can take a while. But when I checked my phone next, it had gone into fast-boot mode with this message:
Start Up Failed:
Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device.
Connect your device to your computer to get the Software Repair Assistant.
Turning it off and on again just results in the same thing. I thought maybe if I tried to do a reset to factory settings maybe it would work again. But unfortunately, I can't seem to access recovery mode, either. When I try to access recovery mode, the phone restarts and still gives me the start-up failed message in bootloader logs as well as a couple of messages in a purplish-pink that's all:
Version downgraded for recovery
Failed to validate recovery image
ERROR: Failed to pass validation, backup to fastboot
Fastboot Reason: Fall-through from recovery boot mode
I tried talking to Motorola Technical Support on their website via Online Chat. They were effectively useless, and at one point recommended I take the phone to a Service Repair Center...
In India. (I live in the United States, and I work as a cashier in retail. I can't afford a trip to India - might as well buy a new phone at that point. Of course, I can't really afford to buy a new phone right now, either).
I've tried doing some research on my own. The only Software Repair Assistant that seems to be available is the one from Verizon Wireless. I tried to get that to work but no dice. No surprise there, I guess, since I'm not actually with Verizon Wireless (I'm on a Republic Wireless phone plan cause cheap). I read that sometimes Republic Wireless can interfere with things update-wise and cause something like this to happen? But I couldn't find anything about how to fix it.
I have no idea how much it would cost if I tried to take it to some kinda other non-official repair service somewhere, and I want to try and avoid that option if I can. Please if you have any suggestions that won't result in my phone ending up in worse condition, I could really use the help. I'm so upset and frustrated by this issue. I knew updating my phone would suck, but I didn't think this would happen!
Click to expand...
Click to collapse
When it is telling you to get the software repair assistant, are you putting your phone into your computer with the message displayed? Just want to make sure it doesn't automate a repair for you.
Do you have an unlocked bootloader, rooted, etc.?
Gotta ask to know where to possibly start.
aybarrap1 said:
When it is telling you to get the software repair assistant, are you putting your phone into your computer with the message displayed? Just want to make sure it doesn't automate a repair for you.
Do you have an unlocked bootloader, rooted, etc.?
Gotta ask to know where to possibly start.
Click to expand...
Click to collapse
I've tried plugging it into the computer, but nothing happens. I've tried downloading the Verizon Wireless Software Repair Assistant, but it just gets stuck on Processing... and nothing happens.
I haven't done anything to the phone. No rooting or anything like that. Dunno if this is relevant, but -
Console (NULL): null
Tools Mode Config: DISABLED
Battery OK
Device is LOCKED. Status Code: 0
Software status: Official
Gigglypuff said:
I've tried plugging it into the computer, but nothing happens. I've tried downloading the Verizon Wireless Software Repair Assistant, but it just gets stuck on Processing... and nothing happens.
I haven't done anything to the phone. No rooting or anything like that. Dunno if this is relevant, but -
Console (NULL): null
Tools Mode Config: DISABLED
Battery OK
Device is LOCKED. Status Code: 0
Software status: Official
Click to expand...
Click to collapse
Do you have any idea what version of Android you were running (MM, N)? What specific model do you have (XT1572, XT1570, XT1575)
I'm really not sure what version I was running. The model is XT1575, though.
XT1575 is not enough to determine the exact error. Is your phone Verizon wireless locked SIM or all SIM type? If it is in first case, so hard to fix it. Bring it to Verizon.
If phone works with any SIM (2nd case), you can try to reflash your recovery via adb (google it). If it doesnt work, you may have to unlock your bootloader (warranty ended), flash the newest firmware corresponds to XT1575. If all is done without error, your phone may start again like a brand new. You have to set up everything again.
Do it with your own risk.
Late last year i was desperate to get my phone unlocked for an overseas trip (Docomo had changed their unlock policy), and so I paid an online service to unlock it. To avoid having to send my phone to a stranger, he said he had to RDP into my PC to run the unlocking commands. No problems, i had a freshly formatted PC that had no private data on it so i let him in. He installed a blackscreen driver so i couldnt see what he was doing but the phone was rebooting several times, loading software via ADB etc. In the end the phone was unlocked and knox wasnt tripped, i can still use NFC payments etc. Its probably got a few backdoor apps in it and i am aware of how stupid that was.
But, since then i have random radio crashes "Unknow error", and more importantly, the phone WONT update, it just always says "You have the latest version" even though there are several updates since then. I contacted the guy and he said "just update your software", but didnt offer anymore than that. I assume he flashed a custom radio firmware onto it, and its blocking the updates somehow.
So, i want to flash the latest update onto it via Odin. I do NOT want to root the phone, i do not want an overseas firmware, i want the stock Japanese SC-02J firmware, which supports the TV tuner, and Felica functions that arent in the overseas models.
Does anyone have software build PPR1.180610.011.SC02JOMU1CSF4 for me to flash onto it?