Database Users

official firmware upgrade issues from Kies

I tried different machines before I sorted the connectivity problem to establish connection to my device until finally my PC can recognise my device.
Now comes the next headache, after getting the connection established I clicked on firmware upgrade - it came up and displays some updates are available -
it shows my current version as:
(PDA)JE9/(Phone)JE9
available update as:
(PDA)JF4/(Phone)JF4
When clicked on 'proceed' - it brings up some warning for me to make sure they are fixed before I proceed further like power cables connected and some warning of not removing or doing anything during upgrade, after I check 'agree' it starts the download by letting me know that the binary files for the new firmware is being downloaded and after the dowload there seems to be a wait creating impatience for us as to what next...after a few seconds I can see the message above the progress bar saying that the upgrade process has begun..
I can see the screen on my SGS display come with the android logo on some work (like road construction work) and the message telling upgrade in progress do not disconnect...it stays in that state for around a minute...no progress in the progress bar....Now suddenly the PC says 'failed to convert to upgrade mode, try later' and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' (getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question) until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I am stuck and can't proceed further - I tried it many times with many machines no luck. Please anybody suggest a way out.
Some info on my device: Bought in UK, sim free phone from Singapore Singtel as I see the operator's animation in the startup screen.
Other details on firmware:
PDA:I9000DXJE9
Phone:I9000DXJE9
CSC:I9000OLBJE9
In the settings 'About Phone' carries details:
Version: DXJE9
Kernel: [email protected]# (does this mean the device is rooted already?)
I have another question since I saw somebody mention in another thread that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.

isn't there any dev who can help me on this, it looks like i am the only one experiencing this!!!

I don't think many people are getting the upgrade options via kies at the moment.
I'm not seeing it on UK JF3

so hope, there isn't an issue with my device. I am weary because this was purchased from an online site but purchased the device after checking it personally.
One more question, will an unlocked phone get locked after any new firmware updates?
Are sim free and unlocked phones follow different philosophy ie., after unlocking a phone does that become a sim free phone forever.
Second question, how does the OTA update work - if you are not tied to a service provider - does samsung send these directly to all sim free phones automatically, looking and searching for IMEI numbers? and will a rooted phone be allowed to upate to froyo or any official update (for example) via the official Kies?
thanks

There isn't any offical firmware updates, via Kies, and or any other method.

JaGuR said:
There isn't any offical firmware updates, via Kies, and or any other method.
Click to expand...
Click to collapse
Pls dont give wrong information. If you are suggesting something make it elaborate and clear.
I have clearly mentioned that I can see my current version as: (PDA)JE9/(Phone) JE9
Update available version:
(PDA) JF4/(Phone) JF4
thats what is displayed via Kies. I am also aware from this forum that some people can see the update whilst others dont see any.
Having said that, I was asking a techy questions as to whether a OTA upgrade or a upgrade via Kies from Samsung still happen if the phone is rooted and also if the phone is sim free and not attached to any service providers will the OTA upgrade will happen if so, is it based on IMEI number that will automatically be tracked OTA.
S

I was wondering if anyone found a solution to this problem? I am having the same problem.

I'm looking at this also.
after following this: (oh great, can't post links)

I had a problem updating to the official Foyo via Kies.
Finally got my PC to recognise the phone then started the update.
Phone screen went all green part way through and nothing was happening for about 20 mins so unplugged.
Phone would switch on but came up with a little picture on the screen and thats it.
so got it updated to JPM by booting into download mode and using odin. Took 5 mins once I downloaded all the files.

[Q] SM-N9000W major problem help

Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.

i just realized this was posted in the wrong section of the forum. sorry mods, can it be moved to Q/A?

tedmonddo said:
Hi all, I'm new to XDA so hopefully someone can help me. I purchased a brand new unlocked note 3 N9000W8 in canada from a cellphone store on Monday Morning. The phone was great and worked without a hitch and had android 4.3 on it.
Later on during the day, there were numerous news headlines regarding a 4.4.2 was officially released. So i decided to do the software update. With failed attempts with the message "Your device have been modified, Software updates are not available"
I checked my Settings > about device > status > device status and it states custom or modified. I am unsure how this is possible thinking it was a brand new phone. After some in depth reading i powered off the phone and check the android download mode (power, home button vol down key combo).
It states device status: custom, firmware: custom, knox 0x1 (which meant my warranty was gone essentially). I proceeded to call the shop i purchased the phone at, and the manager said they buy the phones from the distributor which unlocks them before it gets in their hands. so it must have been rooted prior to me receiving the phone.
Long story short...i know its been quite the reading already my appologies. I used samsung KIES to backup the phone and it updated it back to the stock firmware 4.4.2. I was prepared to loose the root as i dont need it. More concerned about the warranty. With the device and firmware status back to original i can now do OTA updates, however
Problem i have now is after the factory firmware upgrade to stock, my sim no longer works on the network. Seems as if the device has a sim lock, but it never asked for one. A local cellphone shop in st.catharines said there might be an issue with the baseband after the official update.
before the update, i tried all the suggestions such as unmounting the sd card, wiping cache, using supersu to unroot.
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
When the distributor told you that the phone had been modified to enable an unlock, why did you say, "I was prepared to loose root as i dont need it"... the problem is fairly obvious, you had a software-unlocked phone and even though the seller told you that you would lose your unlock, you wiped it back to factory anyway lol...
honestly though, that's extremely sketch, lemme know that shop and I'll report them to BBB, you should never be paying for a cell phone that comes rooted unless your buying something from pacific mall, there are several options for you to unlock the phone, using software, hardware, or IMEI unlock codes

tedmonddo said:
...
Can anyone chime in on what the problem may be? I go to school here, so if all else fails i will have to go back to toronto where i purchased it, and have them figure it out. just a hassle for me to get there without a car.
Click to expand...
Click to collapse
You had a pre-rooted software-unlocked phone (that was originally network-locked). Your warranty to Samsung is completely void, you should get something in writing (or record on audio) from the guy that sold you the phone as to the warranty of the phone.
Other than that - you can buy a network unlock code for something like 15 USD or so.

Android Pay not working.

I Haven't rooted my phone yet but it keeps telling me this when I open android pay, when I first got my phone I set my up my card but now it saying that phone is either rooted or bootloader unlocked which isn't the case.
On Vodafone UK, before this I used my OP3 with Magisk with Android Pay but I haven't used that since I've got my s8 so I'm not sure what the issue could be.
Any insight to this?
Besides the usual factory reset.

same here EE UK S8 not rooted (yet) but comes up with same error message. It worked fine on my rooted and hidden with magisk S6
edit - oh and factory reset doesn't work as I already tried that. I thought it might have had something to do with bringing over magisk app from my google backup but I specifically didnt install that the 2nd time around. Knox hasn't been tripped so its not that

I'm having the same issue on a Galaxy S8 via Tmobile. I've never rooted it, have no clue if the bootloader is unlocked and I'm stock since I reset the phone the first time I got the error. Still getting the error and Android pay help chat was not useful.

Same issue here, on Voda UK. I used Package Disabler pro and thinking I might have disabled something I need.

So since I had OEM unlock enabled after disabling it, it passes and safetynet now.

I had no problems adding cards, but a few days later when I wanted to add more cards, I get the error. I can't remember what I did in between that would've caused this, but definitely not rooting! I turned developer option to off and still get the error.
My S7 is rooted and TWRPed and have no problems adding cards!!!!???

Very weird. Working just fine on my rooted s8+ with magisk.

I'm on T-Mobile with a S8 and Android Pay connected to my PayPal is getting card read error everywhere I try to use it.
Safety net says everything is ok too. Not sure what's going on. I have the newest update and not rooted.
Sent from my SM-G950U using Tapatalk

I installed different Samsung Pay Framework apk and now I want to revert back and downgrade to another version to make Spay work.. when I click uninstall updates it wont let me. (Gives message that App is needed by system administrator.. when I open sys admin nothing there. hidden app)
Any ideas or suggestions on how to downgrade Samsung Pay Framework?
Thank you in advance,
Joe

xeathpk said:
Very weird. Working just fine on my rooted s8+ with magisk.
Click to expand...
Click to collapse
Hi Can you let me know how you managed to root with Magisk and get Android pay etc to work?
My phone:
Model: SM-G955F
SW: G955FXXU1AQF7
I tried rooted and couldn't get it working, and now recovered to official ROM and still can't get it to work?!?

Dont you people know anythin?
All EU(exynos) S8 and other galaxies come with unlocked bootloaders. Thats causing the problem
Lock it

Hi all,
I already posted a question in the Official stock upgrade but it got lost in the other comments, so I'm trying my luck again.
I had an italian branded SM-G950F (OMN), I wanted to remove all the Vodafone stuff, so I installed a MULTI-CSC as per the official stock firmware upgrade thread, when I did it I had my Australian sim card in and I got a weird UK CSC (the multi CSC didn't have australia in it), after installing everything I noticed that Android Pay didn't work, so I did a factory reset with my italian sim card in and still Android Pay was complaining that my firmware was modified or rooted.
I decided to use an australian specific firmware so I downloaded an XSA firmware and did the procedure again.
At this stage Secure Folder and Samsung Pay work (the phone is NOT rooted, this update has been the only "mod" I have done) but Android Pay is still saying that my rom may be modified or rooted so it doesn't open.
It is pretty important for me because my back supports android pay but not samsung pay
The phone is not rooted, if I reboot the phone in download mode the warranty void bit is 0 (which is good).
If I use Root Checker Pro, under safety net tab, I get CTS profile match as FAIL, I was thinking this could cause Android Pay to fail.
any idea?

start to uninstall suspicious apps, then restart . worked with my un-rooted S8. OEM unlock: OFF

degsyh said:
same here EE UK S8 not rooted (yet) but comes up with same error message. It worked fine on my rooted and hidden with magisk S6
edit - oh and factory reset doesn't work as I already tried that. I thought it might have had something to do with bringing over magisk app from my google backup but I specifically didnt install that the 2nd time around. Knox hasn't been tripped so its not that
Click to expand...
Click to collapse
Does rooting in UK\Europe void our warranty?

mariuscrist said:
start to uninstall suspicious apps, then restart . worked with my un-rooted S8. OEM unlock: OFF
Click to expand...
Click to collapse
Hi mariuscrist,
I'm not sure what app can be suspicious, I have reinstalled the apps I had before the firmware update and I could use android pay then. I'll see what it can be, probably it could be worth to do a factory reset and test android pay before anything else?

AT&T J120A Firmware download?

Just wondering if there was a copy of the latest firmware or last version firmware floating around. My daughters phone is still on Oct1 security patch and I do not have an AT&T sim card to spam the update server with.
edit? That being said, is it possible to flash the j120aZ firmware vs the j120aU firmware that AT&T Provides?

root but thanks AT&T
I was able to root with firmware version J120AUCS3AQE1 but because mine is an AT&T phone the bootloader is "locked and signed" meaning it's never going to unlock........? I have the latest version of firmware that came out in may 2017 and it will be available to you as soon as I can post an outside web address............ Every Recovery image that I flashed caused everything to fail and a big triangle that said AT&T detected software on your device that is not allowed on our device so I guess this one is never really your own........ but you can Root with Kingroot and supersume pro to get rid of bloatware and such but other than that no custom stuff on this one.
If Kingroot keeps freezing just restart phone and keep trying it took me a long while to obtain root.

Updating when using an MVNO...

Hello!
I've never used a phone that is specific to one carrier. All my phones have been unlocked.
My girlfriend has a Verizon Samsung S7 edge and I've convinced her to ditch Verizon and go with StraightTalk with a Verizon compatible SIM. I hadn't considered software updates since I typically update my phone directly from the manufacturer or by flashing a custom ROM.
is it still possible to install an OTA update to her phone since she no longer has an account with Verizon? Or do i have to unlock her bootloader, download the latest update, and use Odin to manually install it?
Her phone is not rooted and it will be a battle to convince her to let me do it.
Any help would be greatly appreciated!

Probably the easiest for you is to install on the phone and on PC the Samsung SmartSwitch: https://www.samsung.com/us/support/downloads/
Inside that app, while the phone is connected via USB to the PC, if there are any updates for the phone, they will show up and you can install them.
BTW, if you want to change the firmware to "U" version, Odin flashes the official files without root, phone remains in original untouched state.
Personally I have flashed "U" firmware over my "V" S7 Edge, just to gain access to hotspot, using this thread to make the switch (I was on Nougat then). I am using Total Wireless (same SIM as StraightTalk, both owned by Tracfone) and, since then, I got the updates for Oreo and the following security update.