I signed up for the T-Mobile USA internet (GPRS) few days ago.
I could establish the connection using my Universal.
I could browse most web sites, and could download emails from my company exchange server and Hotmail.
Only one strange thing, i could never download emails from Gmail. It will go to the login process, and when it reaches the Sending and Receiving... it will go forever.
I also noticed that I could not browse any google.com web sites including www.google.com, mail.google.com, news.google.com etc..
I tried to get T-Mboile technical support help but it has been useless and helpless. Somebody told me that it might be something to do with the MTU size that the T-Mobile network can pass along today.
If I swicth over the connection to Wifi or dial up via GSM, I can reach everything including Gmail and Google web sites just fine, from the same device (Universal).
Any one, that uses T-Mobile USA GPRS as well, can you please help?
Thanks.
hey I have t-mobile usa also but with the PDA2K (BlueAngel) when I was running WM5.0 and now back to 2003se I had no problems connecting to google.com/pda but I do know that their is a registry hack to make it go to the default google.com but I wouldn't advise it, becuase it interfeirs with other web sites.
Also T-Mobile has 2 data plans WAP and Total Internet the wap is limited to wap sites and such but the other is open to all sites, check your settings to make sure you are connecting to GPRS and not WAP.....
The difference is like 20 or 30 a month though
WAP 19.99 or 9.99
GPRS 29.99 and up for MyMail or VPN MyMail
I have the full GPRS (the new name: Total Internet for $30). Now its bundled with the hotspot and they are not longer offering the $20 for GPRS only.
Can you tell me what access point you set in your device? Mine is set to wap.voicestream.com and use no proxy. i noticed some ppl posted before that they proxy instead.
Thanks.
your connection is incorrect if you notice it is set to wap. even though you have the total internet that is only connecting you to the wap
your access point should be
internet2.voicestream.com or
internet3.voicestream.com
I used 3 on WM5 and it was fine I also use 3 on wm2003se
negative. I could connect to internet2.voicestream.com but not internet3.voicestream.com
internet2.voicestream.com gives me exactly same result.
I can connect to any websites but not google.com with both wap.voicestream.com as well as internet2.voicestream.com
very strange. anybody in Texas particularly has same issue?
I'm out of Massachusetts, but was in Dallas a few days ago and had no problem connecting to Google. I use internet2.voicestream.com
This issue has been driving me nuts for 6 months. I've been trying to nail down the problem, I'm wondering if it's a regional setting with T-mobile's servers or incorrect account set ups. Some people with other Universals and Wizards in other area's claim they do not have this problem.
Here's a general thread on Ho-fo that's been getting some hits, when I posted about it here on XDA forums there wasn't much response.
http://www.howardforums.com/showthread.php?t=605044
I actually have a couple friends how work for T-mob that thought the problem was with my JasJar until they got ahold of the MDA and discovered the exact same problem.
I've emailed google, just got a response saying they would forward the concern to their tech's. Please share any info or response you get so we can try to get this resolved!!
I've actually had the same problem and I'm on Cincinnati Bell (which is also Cingular & AT&T). I used to be able to connect with no problem on my PDA2k but with the Universal I can't connect. Actually, I've been able to hit the www.google.com/pda site and type in a search but then it just sits & spins forever.
I have the same problem with my MDA from T-mobile. It only happens sometimes. It always connect to google and m.gmail when using wi-fi, but is very hit or miss when connected over GPRS.
Thats the least of my problems however, as I am constantly getting dropped from the GPRS data network even with full coverage, and I'm in the NYC area. I have alerted T-mobile to both problems and am considering turning in my device since i still have a week to do so not because of the device but because of the connection issues with the network.
This has been a bit of a nightmare when it comes to email, because I came from using a blackberry where all my accounts were instantly pushed, to this now when sometime i get email, sometimes not, my Gmail doesnt work properly, and it can take a half an hour for the email to finally reach me.
No problems here
I have no problems connecting to Google.com from my Blue Angel, or from my friend's Wizard. I'm still waiting for my Universal.
I don't have Total Internet Plan, though. I just have the T-Zones hack: In Settings/Connections/Connections, go to "Edit my proxy server" and select "Advanced". HTTP server should be set to 216.155.165.50:8080. Any other HTTP settings should be cleared.
I've noticed in the past two days, however, that Google seems to have changed what it considers a "mobile device", based on the client's User-Agent string. It goes to www.google.com/xhtml if it detects a mobile device. Previously it went to www.google.com/pda , but for a smaller number of devices. Google's "mobile" page has fewer links on it, and is not as useful as the main page.
I use NetFront 3.2, which allows me to change the User-Agent string to make it look like a desktop browser. Today I changed it to:
Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; en) Opera 8.51
I also changed the language/platform to en/x86.
This seems to make Google go back to the normal page.
But no connectivity problems are happening with GPRS. I can search Google, browse results, search newsgroups, search News, etc.
There was an T-mobile outage reported in California last week (search HowardForums). Perhaps this is related (routing issues?).
PS: It seems to depend on the User-Agent, whether www.google.com/pda or www.google.com/xhtml is used. If I run Pocket Internet Explorer, it still goes to /pda (searches work fine). If I run NetFront with factory settings, it goes to /xhtml. If I run Opera, or change Netfront as above, then it goes to the Google main page. In no cases does it have problems connecting. Response is a little faster on the main page, though, which would seem to indicate that Google Mobile does something which is slower.
[rant]
Google saying that they "don't support T-Mobile devices with Google Mobile" is like saying "best viewed with xxx browser". The phone provider should have no effect on the usability. Nor should Google have to go out of their way to provide a different experience for Mobile users, or to second-guess their needs based on a User-Agent string -- anyone with any browser should be able to use Google, and nothing special should be done for mobile.
I say disable Google Mobile, by changing the User-Agent.
[/rant]
I have a T-Mobile MDA with the Total Internet plan and Google works fine for me.
Thanks for feedback folks. This isn't a new issue, I've had this problem for 6 months. I currently have my user agent set to IE 5.5/NT so that I can access my bank web page, I've tried several combinations of user-agent settings with no luck, can you explain the exact changes I'd need to make to try your current setting?
Also, I'm hoping that when Netfront releases a WM5 compatible version I can run through a proxy server (which I've also heard solves the problem).
This is with Blue Angel (SX66), WM2003, T-Mobile T-Zones proxy, NetFront 3.2, so your mileage may vary. I will be getting an O2 Exec any day now.
Tools/Browser Setting/Misc/User Agent/Edit
Title: (anything you want to call it)
User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; en) Opera 8.51
appName: (blank)
appVersion: (blank)
appCodeName: (blank)
language/platform: en / x86
Tools/Browser Setting/Network/Proxy (T-Zones only, not Total Internet)
Use Proxy: (checked)
Proxy (hostort) 216.155.165.50:8080
Note that NetFront 3.3 is coming out soon. I'm sure it will support WM5.0, but right now Access says "(* Its verification is not completed.)"
Have you tried Opera? It works with T-Zones proxy, at least in WM2003, if you set the proxy in the GPRS Connection Settings.
It might be worth trying the T-Zones hack. Go to My T-Mobile, log in, and then go to this T-Zones page (if that does not work, go to "Plan&Services, Learn About Services, Communication, T-Zones"). Add T-Zones (aka T-MobileWeb) to your plan. Then you should be able to use the proxy as described above. You can remove it later if you don't want to pay the $6/month extra. Some people have even reported being able to add it and remove it immediately, but keep the services.
I tested to connect to the internet via T-Mobile GPRS with my universal as a USB modem hooked up to my laptop.
And it gives a totally different behaviour compared when used directly from the Universal (with pocket IE and Mail application).
Besides a decent speed, I could browse to google, perform search etc, everything seems to work perfectly (from my laptop, Universal as a USB modem). When I browse the same thing again from the Universal, same problem occured again, never get any search result back from google, and GMail will stuck in the step "Sending and Receiving..." which will go forever until it times out.
I also tested with my Wallaby the same thing to make sure its not the device problem, and it turned out the same problem exists also.
I really could not pin point where the problem is. Please help to think, folks. Its not the device problem? Is it T-Mobile GPRS network problem? Or what?
Are there packet sniffers for PPC? Something like tcpdump, traceroute, ping? That would be my next step. See where it's hung up.
There are some PPC tools for that stuff, I played with an app called TCPTune (I think) but couldn't accomplish anything, I'm totally ignorant of the network stuff.
Re: No problems here
leek said:
In Settings/Connections/Connections, go to "Edit my proxy server" and select "Advanced". HTTP server should be set to 216.155.165.50:8080. Any other HTTP settings should be cleared.
Click to expand...
Click to collapse
Holly crap I made this change (still with full Tmob internet plan) and a few registry edits based on your Netfront settings (probably butchered my registry) and manually forced a connection via my WAP settings and THEN LOADED GOOGLE OVER GPRS!! FULL HTML GOOGLE, NEWS GMAIL, IMAGES, ON MY JASJAR VIA GPRS OMG!! I'm really feeling very strong emotional feelings of like towards you right now Leek! :lol:
I'm having some trouble with google local not returning results (starts to load a page with a text box and then stops), not sure why but I suspect it's a problem with my hacked up user agent registry settings.
So, here's my question - I really don't mind paying the full $20 for regular GPRS (and wouldn't want to worry about full access via the $4.99 tzones going away), how do I either make this work using my regular GPRS settings (so I don't have to use an alternate connection) or how do I get the WAP settings to work as my primary settings for all programs? I was able to update my feeds and load images over this WAP settings just fine, but when I tried to check my email or load Agile messenger it tried to load my regular GPRS settings.
In order to figure out exactly which change made this work I went back and reset my PPC to a backup from last night. The only registry edits I have now are my old ones that made PIE show the version as "MSIE 5.5" & the platform as "Windows NT 5.0". Other than the changes below, I'm using the T-mobile CAB settings from i-mate.
I went into settings > connections > and below My Work Network I went to Manage existing settings and then clicked on the Proxy Settings Tab. The two check boxes were already checked but the proxy server was blank so I entered the 216.155.165.50 and then click on advanced. and it then showed that server under Type HTTP but the port was 80 not 8080, I then clicked on the HTTP server and edited the port to 8080 and then hit ok. I left all the other servers that were listed as is.
From the main Connections > Settings screen I then clicked on manage existing connections, it brought up the T-mobile WAP connection and then I click-held on that and selected connect. I then loaded PIE, navigated to Google and grinned as it loaded everything.
Under this connection type most other web pages I've been trying work fine, although some (like howard forums and search.yahoo.com) don't work. *edit hofo might be down right now*
The problem I was having initally with Google local (via web, haven't tried the local java app) is resolved and it now loads fine, as I suspected it must have been my hacked up user agent registry settings. I'm now also able to check and send POP email with this WAP connection, Agile Messenger connects to the servers.
Big thanks to leek for posting this fix here, now how can I make this my default connection and should I try to downsize my account to just the $5 tzones account?
found how to make it the default connection method (connections > settings > advanced > select networks > and then set the top drop down to "my work network".
Leek, buddy, I owe you a case of beer... This had been driving me nuts for 6 months, you solved it!!!
hi galt and leek,
I'm so excited to read that you guys succesfully solved this.
i could not try it out anymore, I changed my T-Mobile plan yesterday, I removed my total internet plan as I don't want to pay $30 per month without even able to access my primary email account: Gmail and google around.
SO, can you give summary again how to make this works?
I assume no extra application to install beside all standard application built in WM5.
Pls clarify:
1. Get T-MobileWeb /t-zones plan ($5.99)
2. set the proxy setting for HTTP with the port 8080 and left others empty (including the SOCKS, WAP)
3. Use the APN: wap.voicestream.com
Do I miss anything? Any reqistry setting I have to make?
That's it? And you can have full access to the internet? Can you clarify if Gmail is working via POP3?
I tried the proxy setting when I still had my total Internet plan but it did not work out. :`(
Hi all.
I have an O2 XDA Atom Exec but I guess this is a general question and therefore not product specific.
On checking my emails with Outlook for Windows Mobile 5 from different providers that's what's happening:
- via WLAN I can connect to every email account with every provider I have
- via GPRS I can only connect to the email account I have with provider A but not with email accounts provided by provider B
This is the error message that pops up:
"Unable to connect to the incoming mail server. Verify that the server name is correct ... "
My account settings are correct. I am using the same user name, pop3 server etc. on my desktop pc. besides connecting my PDA via WLAN works fine with the same accounts.
Any ideas?
In this case what might cause the difference between WLAN and GPRS behavior?
Thanks a lot
P.S.: I am in Thailand using one of the major mobile providers called DTAC
Hidden Proxy/Ports blocked
Your ISP maybe using a hidden proxy or is blocking the ports needed to communicate with the other mail servers. Give them a call.
Provider Trouble
Check if your mail server block connection from your provider. They read your IP and decide what is your provider name.
If your mail provider have a network connectivity with or owned by other mobile provider, your connection using your provider will be blocked.
I have the same case from Indonesia, I use Indosat Mobile connection and try to connect to mail server (telkom.net), same company with Telkomsel (other mobile provider). When I ask their CS, they gave me solution above.
You may read this issue with Freeola (http://www.freeola.net) connection. they apply the same restriction .
Thanks a lot for your answers.
I will check that and afterwards post the results here.
I have a Vodafone branded X1 which I'm using with my T-Mobile sim. I have gone into the registry and unlocked the default connections (My ISP and WEB) and changed them to work with T-Mobile.
Opera, panels, IE and comm manager connect fine.
Messaging (Email), Windows Live, and Messenger all say they cannot connect (It doesn't even look like they try and connect)
It appears they have been set to only work with Vodafone's default settings, is there anywhere i can modify to make these work?
when you edited WEB and My ISP did you untick the connect to internet via proxy option? but leave this connection connects to internet checked
hotmail etc is working on my phone and the only changes i've made are the ones i gave you on the other thread, except I'm on o2.
Yep, I did all that and I still get problems, the message I get from Windows Live is "Windows Live was unable to establish an Internet connection. Please check your Internet settings and make sure that you have access to data services under your billing plan. If you need help, please contact your mobile service provider."
It doesn't even try to use the My ISP or WEB connections before it shows that message.
...
i had a similiar problem where only opera connected and not msn.
I removed all connections completely (do not only edit them) and restart and recreate.
then it started to work again..
ried removing all the connections completely and I still get the same issues with mail and messenger.
It looks to me like they aren't even trying to look for, or establish a connection before throwing the error
that's exactly how it looked to me, when I was trying to fix it last night. then it all fell into place. it almost looked like it new it wasn't going to work and couldn't be bothered trying! I think the last thing I did was disable connecting by proxy on the WEB connection.
I promise you it is something wrong with your settings and not with Live or Messaging.
I've tried everything I think I can with the connection settings, can you list your settings please eyebeebe?
I assume you're using these settings:
GPRS APN address: general.t-mobile.uk
Gateway (IP) address :149.254.1.10 (alt: 149.254.201.132)
Username : user (alt: wapuser)
Password: wap
Session type: Continuous / permanent
Port number: 8080 (alt: 9201)
Authentication: Normal
Is your Artemis on T-mobile? Can you mirror it's settings? For example you made need to connect via proxy and enter the Gateway IP address as above if you haven't already.
If you've done that already send me a PM and we can go through my settings on MSN...
I got HD2 last week and I can connect to everything(HTC Sense weather etc) online via mobile network except checking my email and MSN Messenger. Those two only work then the phone in on wifi.
I have a 10 GB data plan as part of my subscription so I should be able to use those. Have I done a setup error? Or could it be my mobile provider blocking usage of those two services?
I have looked at my mobil providers homepage and it says nothing about those two service being blocked.
Any thoughts?
In your internet settings unselect "This network uses a proxy server to connect to the internet". I had the same problem on T Mobile UK and now everything works.
Yes, Sometimes after soft reset... But fix it is easy.
if unselect this proxyserver setting isn't something to do with security by the mobile provider?
slimadey said:
In your internet settings unselect "This network uses a proxy server to connect to the internet". I had the same problem on T Mobile UK and now everything works.
Click to expand...
Click to collapse
Thanks alot. It works for me too
Euroman28 said:
if unselect this proxyserver setting isn't something to do with security by the mobile provider?
Click to expand...
Click to collapse
no, the proxy just holds copies of web pages soo that you don't connect to the website every time. there is no difference by not using the proxy
slimadey said:
In your internet settings unselect "This network uses a proxy server to connect to the internet". I had the same problem on T Mobile UK and now everything works.
Click to expand...
Click to collapse
I am having this same problem, but i have checked the proxy settings and the proxy is not configured.
any other ideas what it could be?
PS, I'm on vodafone if it makes any difference.
Thanks
I guess that your data plan covers only Internet browsing (port 80 and 443), email is on port 110 (in) and 25 (out) and Messenger on still another port, they must be blocked as you guessed in your first post. Orange implemented the same kind of restriction in France with its so called "Internet max" option, what a joke!
shortie1987 said:
I am having this same problem, but i have checked the proxy settings and the proxy is not configured.
any other ideas what it could be?
PS, I'm on vodafone if it makes any difference.
Thanks
Click to expand...
Click to collapse
I have had this problem for 5 days now. I have tried different roms, hard resets and the proxy connection but it will not let me sign into msn or hotmail. Marketplace works fine though. I am also on vodafone but I tried to connect via a wifi hotspot and it still failed.
The only thing I can think of is that I recently deleted all of my msn contacts via outlook on my computer. I think that this has somehow messed up my profile and so the phone won't connect.
There is a help section on the live app which redirects you to a webpage. You fill in some details about your phone, operator, problem etc but the 'submit' button wouldn't work for me, so I didn't get anywhere.