Database Users

Mail disappearing...

has any experience mail disappearing? I had about 10 emails with attachments and they're all gone. I have mail deletion set to Manually so I know its not that. is there a problem with Pocket Outlook randomly deleting emails?

mine also deletes any mails older than a few days when I check for new msgs using pop3

make sure that if you are using pop3 you go to settings an advanced and select how may days emails you want to download, with push email (activesync) do the same in the activesync settings.

I have see the same thing happen a few times.
I downloaded an email that had an attachment. I then clicked the option to download the full email with attachment. I then click send/recieve and the mail had just vanished. After a soft reset its there again but with no attachment. I went around and around in a circle until eventually the email was there with the attachment, which was corrupt!
Gave up and deleted it in the end.

unread email count showing 1 unread message even when no account attached

hi there,
a friend of mine has got a very annoying issue with his hd(blackstone) he got it from orange uk and added his email account which pulled down his emails no probs, for some reason though now it shows 1 unread message on his touchflow (and on the front of s2u2).
I assumed it was the problem with when you go into the account and not read an email properly how it shows highlighted.
This wasn't the case, so ran FixUnreadCount.exe that ive seen from prior posts, this didnt fix it after a softreset.
so....
deleted the entire account still there,
readded a different account, still there,
deleted the account completely
soft reset ran FixUnreadCount.exe
soft reset, still annoyingly there!!
went to edit the registry HKEY_CURRENT_USER\System\State\Messages\sms\Unread\Count and made sure its set to 0
softreset and still!!! showing 1 unread email
can any one suggest anything else as im running out of hair to pull
thanks

I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?

hi sadly its not even that

annonymouse said:
hi sadly its not even that
Click to expand...
Click to collapse
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...

evilskanker said:
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
Click to expand...
Click to collapse
I'd agree with you as I had the exact same problem.

Hi, I had the same issue when I have done the fake exchange server trick to avoid having ActiveSync launched in the background.
Pehaps your friend has tried the fake server trick...
The way to fix your mail counter issue is to configure again the same fake server, and then, you go to your mails and you'll see a welcome mail in the exchange server inbox.
Delete it, and only then, you can delete the fake exchange server.
Because if you delete the fake server of the fake server trick without deleting the welcome mail, then you have the mail counter issue without any other way of getting rid of it.

ok, here is what you do...
Create an exchange mail account again. This time you will get a Microsoft welcome message again. Now go to your Inbox and tap the Inbox on the top left side to open folders. Then you would see the mail either in your deleted folder or any other folder. Go to that folder and delete the mail. The trick is to read the welcome mail and delete it so that it will not show as unread mail.
Actually, you can even access the Outlook folders without creating the mail account, just go to your SMS inbox and open the folder list from the top left as described above. Then choose the Outlook folder and expand, you would see the inread mail in one of those folders.

jentech said:
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
Click to expand...
Click to collapse
This method fixed it for me and I had tried all other options! I had originally only set up Exchange to sync with my Google contacts, but it still received a welcome email...which I had no access to as I had no email accounts set up on my phone!!
So, as above, I recreated my acount (as I had deleted it twice out of frustration) but this time enabled emails to sync also. Went into the email account and deleted the welcome emails of which there were now 3

I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks

unclesomebody said:
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
Click to expand...
Click to collapse
Try to go in your messinging application (not TF3D) an take a look at every folder. i guess theres the welcome mail from microsoft (the 1st you get after creating a new account). read or delete it an all will be good

I've done exactly that and can't find it anywhere. Not in TF3D it shows that the unread email resides in my gmail inbox. Makes no sense to me.

Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.

gweedo767 said:
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
Click to expand...
Click to collapse
i think the problem (see first post) has been that he was checking the wrong registry key.
please check the following keys:
HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\sync\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\totalemail\Unread\Count

HI,
I've got the same problem.
HKEY_CURRENT_USER\System\State\Messages\totalemail \Unread\Count always comes to 1 even if I modify it!

Phantom Message
I had this problem too and it bothered me for a few days. I think you are having a hard time finding the outlook folder with the welcome message.
You need to get to the Windows Mobile inbox screen (not the touch flo screen)
You can get there by clicking inbox from touch flow or start>messaging
Look in the top right hand corner of the screen for the word "inbox". Click the arrow to the right of this.
Here you should see trees - there should be whatever account you setup (gmail, etc...), outlook and sms/mms.
Click the plus sign near outlook to expand it.
I bet you will see the blue 1 next to the inbox under outlook.
I hope this helps.

MOD EDIT
Thread moved to general discussion as not related to rom development

This happens when you add a non email Exchange server (Google Sync).
I just open the SMS inbox and slide to the right to find the 'Welcome Email' and delete it. Never comes back.
Saves creating the fake server or registry editting.

Yeah, this happened to me also. Brand new HTC Touch Pro2, wanting to sync with Google Calendar and Contacts, then I get this "phantom" unread message count. I attempted to connect to my Google Gmail account calendar & contacts via ActiveSync. I made a few mistakes along the way (had to delete & recreate connection once), but am now successful in connecting the phone contact & calendar list with Google. I selected ONLY the Calendar and Contacts to sync via ActiveSync.
The "new message" green circle icon now appears over the "mail" icon in the TouchFlo 3D UI, with the number "3". This number happens to correspond to the number of times I created (then deleted) the ActiveSync connection to Google Calendar & Contacts. When I enter the "Mail" selection (WM's 'Messaging'), I do have a Gmail account established (using IMAP4) but there exists no unread messages.
For a while, I was unable to get the "3" unread Mail message notification to cancel from the TouchFlo 3D UI. I have no unread messages (text or email). I've attempted to delete & re-establish my IMAP4 connection, but the situation remains. I have attempted to delete & re-create the ActiveSync connection to Google, and when I do that step, the phantom quantity of unread messages (the number in the green circle over the "envelope") increases by 1.
The fix mentioned above by VizagDude works. Here it is again with slightly more information:
From TouchFlo 3D's main screen, slide over to the "mail" icon.
click on Menu (bottom right of screen)
click on "Accounts >", then "Accounts...". This brings up the "Messaging" view
Select the "SMS/MMS" account entry (should be the first one in the list). You should see a list of text message threads that you've recently sent.
From the SMS/MMS menu entry, click on the dropdown arrow next to "Inbox" (top left of screen).
In this dropdown, you should see an entry in the tree called "Outlook E-Mail" in the list of folders. Click on the "Outlook E-Mail" entry in the tree.
Within "Outlook E-Mail", open the inbox folder, there will be a number of new emails titled "E-mail Tips and Tricks". (How kind of MS to secretly welcome us to the wonderful world of email )
delete those messages.
The count of unread messages will now match your actual unread messages from other email accounts that are on your phone.

I have the exact same issue, but unlike some of you I dont have problems with the Outlook acc I have, its with my private pop-account. It has a perpetual "1" attached to the inbox. I have cheched all paths to the inbox and there is no way fixing it. Last time hard reset did, but thats hardly favourable...

Agh! This bugs me. I have aboslutely no new email in my account. I've checked all folders. Under the mail app's folder tree it says 2 unread in my pop account's inbox, and says 2 on the touchflo tab. It was one for a while, and now there's a second one there. This happened to me on Dutty's before, now I'm on Miri's WM 6.5 Sense 2.5 v15.
Is there some way to fix this and ideally keep it from happening? None of the fixes above helped.

My Inbox is emty but... SMS / MMS: 1 unread

I have a blackstone with WM 6.1 (Dutty's ROM, 3.9, which I have used for more than 2 weeks with no issues).
Yesterday I noted that I have one unread SMS in my inbox.
Of course I have read all of my text messages!
So I deleted all sms in INBOX. If I open my inbox it shows 0 messages...
But, surprise, I still have the message (when I go back to today view):
SMS / MMS: 1 unread
What can it be?
Thanks and waiting
Saulo

I have to add that this issue happened to me around 2 years ago, on an older device, HTC.
I had to solve this annoying false message by hard reset...I wish to find a less painful solution, this time
Thanks
Saulo

Check the folder "Deleted Items"

This has happened to me several times with lots of different HTC Windows Mobile devices.
Most of the time the error goes away after a while without having to do anything - it just takes a couple of days of sending & receiving messages for it to 'resync'.
Other than that, a hard reset will fix it straight away.

Open ActiveSync ---> Menu ---> Options and check 'E-mail'
Now, goto manila email tab, you will see the outlook email icon, open the email so it is marked as 'read' (and disappears the 1 unread message).
After that, ActiveSync ---> Menu ---> Options and uncheck 'E-mail'.
I hope that this will solve your issue.

I had this a while back.... I think it was to do with the default welcome messahe you get when you set up your email...... Have a look in your folders deleted items especially and you should find it!

if this is the same annoying problem i had it has something to do with htc sending you a welcome message and placing it in a outlook account folder which isnt actually an account took me weeks to solve it and when i called htc support they said i would need to send my phone in for repairs.... retards xDD
go to Mail--> Menu--> Accounts --> Accounts
then it should show you the mail in there just remove it and problem solved

Dear All
I tried all the solutions proposed by you, included jolas and roxs... I have even tried to use the options clear all SMS/MMS, but... NO WAY. My SMS inbox still shows 1 message
Of course I have deleted already all messages in inbox, sent, outbox, deleted items, draft
And to make it more sure I have even deteled all EMAILS (outlook emails) from all folders!
I am getting crazy at this. I really dislike to make a hard reset, since I have many applications installed and no other issues, expect this annoying problem...
Please help
Saulo866

Have a look here, it might offer some assistance
http://forum.xda-developers.com/showthread.php?t=281109&highlight=fixunreadcount

I would like to make another attempt: to re-sync all my contacts, emails, etc.
Can somebody explain to me how to force ActiveSync to re-sync all my databases?
Will it work?
Thanks a lot
Saulo

Gmail emails not deleting?

Hi everyone,
I have searched the forum for similar problems but can't find anything. I have my email set to check email every 15 minutes. Even after I delete the emails from my phone, when gmail is checked 15 minutes later, the emails return once again as "new". On the computer version of gmail, the emails are still unread in the inbox.
How can I set the "delete" on the email tab to actually get rid of the email? (preferable send the email to the archive function of gmail)
Thanks in advance.

anyone?????

I have the save problem

Use activesync (with push) instead of POP/imap, works perfectly.

Mine did the same thing until I changed my mail settings to say "delete from server" and also "immediately" if you don't change your delete settings to immediate then it wont actually erase the mail until the next time it connects and downloads it all over again.

GMAIL not deleting - Windows Mobile 6.5
I'm running WinMo 6.5 Cell ROM on a Touch Pro 2 from HTC.
I have exactly the same problem. I delete GMAIL messages from the Inbox on my handset. Next time the phone does a Send/Receive it brings down all the new mail again from the GMAIL server. Basically the handset is not marking mail as being deleted, nor is it marking the mail as read on the server.
I'm using GMAIL in MAPI/SMTP mode on the handset as this is what is accepted by default when setting up the GMAIL account on the device.
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?

GNMurray said:
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?
Click to expand...
Click to collapse
I use activesync to download all my messages from google, It also pulled my calendar and contacts to the handset too, I found the instructions by going to: wwwDOTgoogleDOTcom/support/mobile/bin/answer.py?answer=138636&topic=14299 (wont let me post outside links, so Dot = .) Also on section 11 before syncing everything, I synced each item individually first then switched them all on as I was getting errors.

ActiveSync and PUSH MAIL for Google Mail is the best alternative for being able to hardly experience inbox and retrieval errors.

to delete emails go into your inbox and when you delete, use the left softkey (the bin icon) to delete and not the sense menu.

Gmail not syncing
I had the exact same issue. I searched forever until I found what worked for me. It appears to be an issue is you restore using nandroid. Here is the link on how to do it.
www(.)google(.)com/support/mobile/bin/answer.py?answer=113869
remove the () () of course.

HD2US: It won't delete my emails?!

So I notice I have a new email notification, when I check my email in SenseUI, I hit:
Menu > Delete Message
but about 10 or 15mins later, ill get another email notification, it's the same email I just deleted (or so I thought). I've tried this repeatedly and it will still come back. Ill even click the 'Inbox' and see it's gone, only to find out, it came back. The only way it will delete is if I click 'Inbox' instead of 'Menu' and view my email through WinMo, than click the email and hit 'Menu' > 'Delete'.
This is gotta be a bug, how do I go about fixing this? It's really annoying -_-

"Delete" works for me for Exchange account, doesn't work for gmail.

I'm using Gmail, so make sense, but why on earth would it not work for Gmail? This is frustrating.

this just started to happen to me about an hour ago.

I looked through the settings to try to find the keep a copy on the server option but cannot find that for accounts outside of exchange (windows life / outlook) My yahoo and gmail accounts keep pushing emails.
I recreated both accounts and never saw the option to delete the message from the server as well. I have not had time to really look though.

Any update?

Dont use Menu>delete. Just use the soft leftkey DELETE and it wont come back.

have you tried
emails tab - inbox - menu - tools - options - tap the account you are interested in
click send/recieve schedule - bottom of screen click advanced settings and check teh dropdown 'when deleting messages' is set to delete them off the server.

I had this problem with AOL on my HD2 (shush, now. I like AOL mail, dammit!). I found that opening the mail and then deleting it from the menu got rid of the notification, but the mail, itself, would get pushed back every time I got new mail on the server (although without a notification of it being new). It would only truly be deleted when I did so from my PC. It's no biggie as it no longer tells me I have a new message when I don't, but I guess it could be bothersome for folks that get more e-mail than I do.
Note: I don't have this problem with G-mail at all.