Database Users

unread email count showing 1 unread message even when no account attached

hi there,
a friend of mine has got a very annoying issue with his hd(blackstone) he got it from orange uk and added his email account which pulled down his emails no probs, for some reason though now it shows 1 unread message on his touchflow (and on the front of s2u2).
I assumed it was the problem with when you go into the account and not read an email properly how it shows highlighted.
This wasn't the case, so ran FixUnreadCount.exe that ive seen from prior posts, this didnt fix it after a softreset.
so....
deleted the entire account still there,
readded a different account, still there,
deleted the account completely
soft reset ran FixUnreadCount.exe
soft reset, still annoyingly there!!
went to edit the registry HKEY_CURRENT_USER\System\State\Messages\sms\Unread\Count and made sure its set to 0
softreset and still!!! showing 1 unread email
can any one suggest anything else as im running out of hair to pull
thanks

I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?

hi sadly its not even that

annonymouse said:
hi sadly its not even that
Click to expand...
Click to collapse
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...

evilskanker said:
I had this once. It was an unread email in the inbox of the 'Outlook Email' account which I had never used. It was 'Welcome to Outlook' or something like that.
Might be worth a look?
Click to expand...
Click to collapse
I'd agree with you as I had the exact same problem.

Hi, I had the same issue when I have done the fake exchange server trick to avoid having ActiveSync launched in the background.
Pehaps your friend has tried the fake server trick...
The way to fix your mail counter issue is to configure again the same fake server, and then, you go to your mails and you'll see a welcome mail in the exchange server inbox.
Delete it, and only then, you can delete the fake exchange server.
Because if you delete the fake server of the fake server trick without deleting the welcome mail, then you have the mail counter issue without any other way of getting rid of it.

ok, here is what you do...
Create an exchange mail account again. This time you will get a Microsoft welcome message again. Now go to your Inbox and tap the Inbox on the top left side to open folders. Then you would see the mail either in your deleted folder or any other folder. Go to that folder and delete the mail. The trick is to read the welcome mail and delete it so that it will not show as unread mail.
Actually, you can even access the Outlook folders without creating the mail account, just go to your SMS inbox and open the folder list from the top left as described above. Then choose the Outlook folder and expand, you would see the inread mail in one of those folders.

jentech said:
Are you sure?? I had the same problem just as evilskanker...and it had to do with Activesync and setting up a dummy exchange server to stop Activesync from running all the time. Deleting the server didn't make it go away. I had to go into Activesync, enable mail for exchange server and then delete the email that was sitting there, then disable the email again. The only other solution was a hard reset...
Click to expand...
Click to collapse
This method fixed it for me and I had tried all other options! I had originally only set up Exchange to sync with my Google contacts, but it still received a welcome email...which I had no access to as I had no email accounts set up on my phone!!
So, as above, I recreated my acount (as I had deleted it twice out of frustration) but this time enabled emails to sync also. Went into the email account and deleted the welcome emails of which there were now 3

I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks

unclesomebody said:
I've got the same problem with my gmail account. It permanently shows 1 unread email but I'll be damend if I can find it. I've checked everywhere and there's nothing unread. When I browse to my mail folders, the unread one shows under gmail inbox and not under outlook email so I'm not sure if the solution above is relevant to me.
Basically I'd given up hope of fixing it, but if someone has a solution for the gmail account showing 1 unread I'd really appreciate hearing it!
Thanks
Click to expand...
Click to collapse
Try to go in your messinging application (not TF3D) an take a look at every folder. i guess theres the welcome mail from microsoft (the 1st you get after creating a new account). read or delete it an all will be good

I've done exactly that and can't find it anywhere. Not in TF3D it shows that the unread email resides in my gmail inbox. Makes no sense to me.

Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.

gweedo767 said:
Any resolution here yet? I am having the exact same issue. It only happens when I have ActiveSync setup for my google contacts/calendar. I assume that TouchFLO for some reason thinks there should be a mailbox attached to that account, even though there isn't.
Click to expand...
Click to collapse
i think the problem (see first post) has been that he was checking the wrong registry key.
please check the following keys:
HKEY_CURRENT_USER\System\State\Messages\OtherEmail\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\sync\Unread\Count
HKEY_CURRENT_USER\System\State\Messages\totalemail\Unread\Count

HI,
I've got the same problem.
HKEY_CURRENT_USER\System\State\Messages\totalemail \Unread\Count always comes to 1 even if I modify it!

Phantom Message
I had this problem too and it bothered me for a few days. I think you are having a hard time finding the outlook folder with the welcome message.
You need to get to the Windows Mobile inbox screen (not the touch flo screen)
You can get there by clicking inbox from touch flow or start>messaging
Look in the top right hand corner of the screen for the word "inbox". Click the arrow to the right of this.
Here you should see trees - there should be whatever account you setup (gmail, etc...), outlook and sms/mms.
Click the plus sign near outlook to expand it.
I bet you will see the blue 1 next to the inbox under outlook.
I hope this helps.

MOD EDIT
Thread moved to general discussion as not related to rom development

This happens when you add a non email Exchange server (Google Sync).
I just open the SMS inbox and slide to the right to find the 'Welcome Email' and delete it. Never comes back.
Saves creating the fake server or registry editting.

Yeah, this happened to me also. Brand new HTC Touch Pro2, wanting to sync with Google Calendar and Contacts, then I get this "phantom" unread message count. I attempted to connect to my Google Gmail account calendar & contacts via ActiveSync. I made a few mistakes along the way (had to delete & recreate connection once), but am now successful in connecting the phone contact & calendar list with Google. I selected ONLY the Calendar and Contacts to sync via ActiveSync.
The "new message" green circle icon now appears over the "mail" icon in the TouchFlo 3D UI, with the number "3". This number happens to correspond to the number of times I created (then deleted) the ActiveSync connection to Google Calendar & Contacts. When I enter the "Mail" selection (WM's 'Messaging'), I do have a Gmail account established (using IMAP4) but there exists no unread messages.
For a while, I was unable to get the "3" unread Mail message notification to cancel from the TouchFlo 3D UI. I have no unread messages (text or email). I've attempted to delete & re-establish my IMAP4 connection, but the situation remains. I have attempted to delete & re-create the ActiveSync connection to Google, and when I do that step, the phantom quantity of unread messages (the number in the green circle over the "envelope") increases by 1.
The fix mentioned above by VizagDude works. Here it is again with slightly more information:
From TouchFlo 3D's main screen, slide over to the "mail" icon.
click on Menu (bottom right of screen)
click on "Accounts >", then "Accounts...". This brings up the "Messaging" view
Select the "SMS/MMS" account entry (should be the first one in the list). You should see a list of text message threads that you've recently sent.
From the SMS/MMS menu entry, click on the dropdown arrow next to "Inbox" (top left of screen).
In this dropdown, you should see an entry in the tree called "Outlook E-Mail" in the list of folders. Click on the "Outlook E-Mail" entry in the tree.
Within "Outlook E-Mail", open the inbox folder, there will be a number of new emails titled "E-mail Tips and Tricks". (How kind of MS to secretly welcome us to the wonderful world of email )
delete those messages.
The count of unread messages will now match your actual unread messages from other email accounts that are on your phone.

I have the exact same issue, but unlike some of you I dont have problems with the Outlook acc I have, its with my private pop-account. It has a perpetual "1" attached to the inbox. I have cheched all paths to the inbox and there is no way fixing it. Last time hard reset did, but thats hardly favourable...

Agh! This bugs me. I have aboslutely no new email in my account. I've checked all folders. Under the mail app's folder tree it says 2 unread in my pop account's inbox, and says 2 on the touchflo tab. It was one for a while, and now there's a second one there. This happened to me on Dutty's before, now I'm on Miri's WM 6.5 Sense 2.5 v15.
Is there some way to fix this and ideally keep it from happening? None of the fixes above helped.

Emails disapear every day!

My emails on my Pop3 account "not outlook" disappear every day or so, is there a setting that deletes emails? I can't seem to find it.

Need a little more info. Are they disappearing on just the phone or in your account period? Are they disappearing because you only have the phone set for that account to download a certain number of days/weeks and they are older than that? Are these emails in the main Inbox or other folders. Please elaborate some more.

They disappear from my Imagio, not from the email server. It downloads new messages every time it does it's send/receive, but once a day the Inbox is emptied out.
I don't use outlook on the phone nor does it receive emails, even thought I see it on the emails list.

Check this:
Go to the mail tab, select Inbox, then Menu -> Tools -> Options (may have to scroll the list for some of these items) then Send/Receive Schedule. For the "Download messages" drop-down option do you have Today's messages in there? That means it will only pull each days messages and drop any that are older. Change this to show you whatever amount you wish such as 3 days, 1 week, 2 weeks, etc. Hope that helps.

Mine is set to "All Messages" in the drop menu...

I had that issue too... it sucked.. I am using gmail and switched to IMAP and it now seems to have fixed.. I also am now using google sync through outlook and it seems to push email quite well..
m.google.com/sync from your computer will give you all the instructions as well.. I was worried about battery usage but today was my first full day using google sync and it doesnt seem to drainm battery too much

So far it looks like the issue resided on my Outlook 2003 deleting emails of the server, I had to change the option to "Leave a copy of messages on the server" checked and the amount of days to do so.
I will post in a few days how many emails stay on my phone.

Here's a thought: what if you set an Outlook rule to move your Inbox mail into a different folder? Just be sure that the new folder is set to sync.

My issue was resolved already, I love this phone...

Emails disappearing

I have searched for email problems but found none that describe my problem.
The problem is this.
1. Emails that have been read, but not deleted are removed from my HD2.
2. I get a notification that an email has been delivered. If i don't read that email, pick up my phone and so on. I can return to my phone knowing that i should have a message to read and find none.
I believe that what may be happening is that my emails are getting cleared down on every send/receive schedule.
Can anyone assist?
I am not saving messages to the SIM card currently.

I had that problem.
I guess that messages are deleted from hd2 when they are deleted from mail server
In other words, when you download them with computer for example, where you probably set it to: delete messages from server after they are downloaded, they are deleted from hd2 after next send,receive...
So I guess that these emails you would like to read them on your hd2 are deleted because in the mean time you or some software deleted them from email server

I find this happens if I empty the deleted items folder in Outlook on the Windows PC to which my HD2 is synched.

Disappearing email
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...

CRO_Misho said:
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...
Click to expand...
Click to collapse
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.

samsamuel said:
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Thank you for your reply, samsamuel!
I have tried to find an email option screen that you are referring to, but I just don't see it anywhere.
Could you please guide me to it?
TNX

sure, from home screen go mail -inbox -menu -scroll down to tools -options switch to storage tab and there it is.

Oooops, I 've missed the scroll down part.
TNX

hehe you aren't the first

Hi there!
I have the same problem, but this problem persists...
samsamuel said:
find the email options screen that lets you set the storage location,
Click to expand...
Click to collapse
Ok, done.
samsamuel said:
and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,

Mano75 said:
Hi there!
I have the same problem, but this problem persists...
Ok, done.
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,
Click to expand...
Click to collapse
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.

samsamuel said:
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.
Click to expand...
Click to collapse
Hi there samsamuel. Thanks for your answer.
I understand this behaviour, but what I can't possibly understand is why the email is not kept in my HD2: I get the notification, I click to download it, hence, in that very moment a copy of the email is in my device. Then, why can't it be kept in my device if it was already there!?
It's fine if later on, it refreshes and it detects that there's no email in the server's inbox....but please, don't delete me the copy that I already had in my device! It has no sense!
Isn't there an option to keep these copies?
And yes, you're right, I don't want to alter my outlook, that would be a nightmare.
Cheers!

No choice for that?

Are you all happy with this email behaviour?
..I'm asking because there seems not to be a solution for this...

Up...

I'm having the same problem man... it's giving me the ****S. How do I put android on this PoS HD2?!

figured it out...
Open inbox > Menu (scroll down to tools) > Options > Click your email account > skip through all the bull**** until you get to the "Email Setup, automatic send / receive & dowload messages" drop down boxes screens, Hit "Advanced Settings", then change the 'When deleting messages:' from delete them off the server to keep them on the server.
Stupid WinMo.

Try an email account that supports IMAP. Some providers allow POP3 or IMAP so you might not have to change accounts.
I don't like the way IMAP looks in Outlook, but it works much better across several devices. I have two PCs and a couple of phones. No matter where I am, each device always reflects what is ACTUALLY in my email online. It took a little adjusting to, but I think it's much better. In Active Sync/Windows Mobile Devie Center, I no longer have Outlook set to synchronise with my device. Try signing up for a free Gmail account and try it on your phone and in Outlook on a PC and see what you think...

Somehow found what seems to be the problem...
inbox - tools - options - accounts tab - choose your account - edit account setup - click next until:
Automatic Send/Receive:
[Every 60 minutes]
Download messages:
[From past 3 days]
Change this from past 3 days to All messages and voila!
It's seems to save space by providing you only with latest e-mails. Make sure to do the Storage options mentioned earlier!

Gmail emails not deleting?

Hi everyone,
I have searched the forum for similar problems but can't find anything. I have my email set to check email every 15 minutes. Even after I delete the emails from my phone, when gmail is checked 15 minutes later, the emails return once again as "new". On the computer version of gmail, the emails are still unread in the inbox.
How can I set the "delete" on the email tab to actually get rid of the email? (preferable send the email to the archive function of gmail)
Thanks in advance.

anyone?????

I have the save problem

Use activesync (with push) instead of POP/imap, works perfectly.

Mine did the same thing until I changed my mail settings to say "delete from server" and also "immediately" if you don't change your delete settings to immediate then it wont actually erase the mail until the next time it connects and downloads it all over again.

GMAIL not deleting - Windows Mobile 6.5
I'm running WinMo 6.5 Cell ROM on a Touch Pro 2 from HTC.
I have exactly the same problem. I delete GMAIL messages from the Inbox on my handset. Next time the phone does a Send/Receive it brings down all the new mail again from the GMAIL server. Basically the handset is not marking mail as being deleted, nor is it marking the mail as read on the server.
I'm using GMAIL in MAPI/SMTP mode on the handset as this is what is accepted by default when setting up the GMAIL account on the device.
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?

GNMurray said:
I've no experience of using ActiveSync/PUSH for mail. How do you set it up?
Click to expand...
Click to collapse
I use activesync to download all my messages from google, It also pulled my calendar and contacts to the handset too, I found the instructions by going to: wwwDOTgoogleDOTcom/support/mobile/bin/answer.py?answer=138636&topic=14299 (wont let me post outside links, so Dot = .) Also on section 11 before syncing everything, I synced each item individually first then switched them all on as I was getting errors.

ActiveSync and PUSH MAIL for Google Mail is the best alternative for being able to hardly experience inbox and retrieval errors.

to delete emails go into your inbox and when you delete, use the left softkey (the bin icon) to delete and not the sense menu.

Gmail not syncing
I had the exact same issue. I searched forever until I found what worked for me. It appears to be an issue is you restore using nandroid. Here is the link on how to do it.
www(.)google(.)com/support/mobile/bin/answer.py?answer=113869
remove the () () of course.

HD2 email driving me nuters.

Is this just me or is this SOP for the HD2..
I check my emails with my HD2, I keep the ones I want to, and delete the ones I dont. But the damn phone will not update the emails as read or deleted.
So on the next check cycle, the same emails pop back up as unread. The only way I have found to keep this from happening is to go to my actual email accounts and mark them there. So annoying.
Is there something I am doing wrong, or is my email on my phone screwed up, or is the just the nature of the HD2 email checker?
Is there a way to fix it?
wolfee

Emails Won't Delete from Server
I too am having a problem getting emails to delete. I can delete them on the phone, but the next time it connects to the pop email server, the deleted messages reappear and I do have the setup marked to delete them from the server.
Email on my Kaiser worked perfectly with the same settings until I flashed a recent 6.5.x rom at which time it started having the same problems. I assumed this was a problem with the ROM, but the T-Mobile official ROM does the same thing.

just to be sure, is your email account set up as the "Outlook email" or a standard email account?
if it is a standard email account, make sure you are using IMAP and NOT POP3.

Can't remember from the back of my head right now, but tinkering with the settings somewhere for each account, there's an option to "delete and put into the trash can" or "delete it completely off the server".

Solution for Delting E-Mails
The following worked for me. I found that changing the setup to delete immediately as opposed to the default setting of delete on connect/disconnect fixed the problem.
Click the "Windows" hardware button and select "E-Mail" / "Menu" (soft key) / "Options" / "Storage" (tab) and change "Empty deleted items" to immediately.