Database Users

Lost all contacts, cant go online????

All of a sudden, the contacts are gone, and I cannot get online...any one else....once more, I cannot remember how I synced my contacts in the first place....any advice..?

I have not had the contacts problem, but i am also suffering from not being able to go online. Specially when i have full signal.

SEVENSYNZ said:
All of a sudden, the contacts are gone, and I cannot get online...any one else....once more, I cannot remember how I synced my contacts in the first place....any advice..?
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Click to collapse
That happend to me today too... all my contacts just vanished, my call log too. i just went into settings and synced it manually and they were back... still weird.

settings? how exactly? I went in and clicked on auto sync, and got a small message at the bottom of the screen: sync eexperiencing difficulty, will be back shortly..etc...it flashed really fast...wth?

My contacts are still there, but I haven't been able to get my data connection to work all day. I'm starting to get really annoyed about it. I've got phone and SMS, but nothing else.

Don't Panic
Log into your T-Mobile account, check your services... your data plan probably didn't get added back in when they did the switchover, mine wasn't back in this morning.
If it's not there, add it back in. Wait two hours, you should have service back by then. Worked for me.
They gave us all free unlimited data starting on or around launch date, and now they're trying to update our accounts with the correct data/sms packages. Everybody got their old data/sms packages wiped. More than likely yours didn't get fixed correctly. It's annoying, but easy to fix yourself.

Correct, as of today, the new bill cycle day, we are getting charged for the plan.
I actually called them and had them switch it this morning.
I'm sure you can add the plan online as well, don't try to pull a fast one by picking a different cheaper plan, i'm sure you will have more issues then peace of mind. lol

Mikey1022 said:
Correct, as of today, the new bill cycle day, we are getting charged for the plan.
I actually called them and had them switch it this morning.
I'm sure you can add the plan online as well, don't try to pull a fast one by picking a different cheaper plan, i'm sure you will have more issues then peace of mind. lol
Click to expand...
Click to collapse
My bill cycle has always switched over in the middle of the month. But I will give it a check to make sure everything is kosher...

goodwinm said:
My bill cycle has always switched over in the middle of the month. But I will give it a check to make sure everything is kosher...
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Click to collapse
Same here.. my bill cycle has actually been the exact day I signed my first contract some 8-9 years ago. Weird. Everyone keeps saying the cycles start on the 1st of the month but mine never have LOL mine personally is on the 18th LOL

Same here, i even went so far as to do a hard reset. Rep told me deal lasted a week and there were hundreds of people who called in about it! lol good old t mobile!

The whole thing with the missing contacts happend again today, woke up and im missing the call list and contacts and favorites, the lists are just empty

Exchange Server Account causing reboot - Title Renamed

Not good... From the start, Radio Shack and Sprint Servers took almost 2 hrs to activate my phone and accept my Gift Card. After everything was all said and done, I was playing with the phone downloaded the updated however I didnt install it just yet.
I rebooted the phone, and now it is stuck in an endless reboot cycle... I get the Sprint logo which transitions into the 4G one and plays the little tone; Non-Stop.
All I did was tried popping in my Droid 16GB SD card and it started happening... on my way to RS now to replace. WTF ! ERRR
UPDATE: After further discussion it looks like the issue was with Exchange Server Accounts and Pin/Passwords. Continue reading the thread for more discussion
HTC is aware of the issue and will be addressing in a future update. For the time being there are two ways to bypass the reboot/restart endless cycle.
1) When creating a PIN/Password include at least one Alpha character in your password; i.e "dad1" "1223x" "bobby23", etc...
OR
2)
TripFlex said:
I FOUND A FIX TO EVERYONE'S ISSUE
Like the poster above me said, that is exactly the reason that this works.
Here's what you have to do to get exchange server hooked up normally and not have a constant reboot!
Follow these steps and you will not have any problems.
1.) Hard reset your phone (VOLUME DOWN + POWER with the phone off)
You will have to go down to "CLEAR DATA", it will ask you to confirm.
2.) Let the phone reboot, everything will be erased. Setup your exchange and google account.
WHEN YOU CHOOSE A PASSWORD, USE A NUMBER AND A LETTER
3.) Go to the market place and search for "No Lock". Download it. Install it. Run it.
4.) Press the middle button to make the phone no longer require a lock.
Voila! I just did this and it works perfect!
OP you might want to put this in the first thread you posted so other people know about it without having to go through all these pages.
Click to expand...
Click to collapse
Credit goes to Marc and Trip - Thanks guys.

That straight sucks yo...I didn't download the update at all. I hope your radio shack is better than mine. They had a total of 4 shipped to them, and they were all pre-ordered.

Damn it, and that's what I'm afraid of...
What's to do if this is the case at my RS. Also have you tried rebooting, and if its not too much trouble try tossing in another SD Card, then reboot
UPDATE: While typing this I was able to hard reset (Vol Up + power button)and it looks like its working... If I can duplicate the problem im gonna take it back, if not i'll keep it and keep a close eye for the next 30 days

Did you try pulling the battery?

Yup, tried pulling battery and everything...
I was able to duplicate the problem and its as followed;
Fresh EVO w/ 8GB Stock card.
Power Off using Off Button
Battery pull and insert Droid 16GB SD Card
Power On Via Button Causes restart
Only way to stop this from happening is a hard reset (Vol Up + Power Button)
What's weird is that when I do a hard reset with the 16gb droid sd card, the EVO starts up just fine and i am able to access my SD Card with all files without issues.
I'm gonna try doing the same procedures with the 8GB card to see if that causes the same problem - if so, it leads me to believe this is a permissions/mounting issue with the EVO that I'm assuming the bug/update fix takes care of. (I have still not yet installed the update in fear ROOT will not be accessible after the update)
Jason
UPDATE 1: Using the same instruction above, however going from the 16GB to 8GB the phone restarts fine with no reboot cycle.
UPDATE 2: Same instructions going from 8gb back to 16gb is now fine.... seems like the phone wanted to read the 16gb first - im confused *SCRATCHING HEAD*

I had the exact same issue with a brand new EVO that I accepted the OTA update (a Sprint rep confirmed that the update was specifically to address the SD card issue).
After the update installed and unit rebooted, it went into an endless cycle. I had to hard reset, and the device is in the process of Hands Free Activation. Will update when I have more info.

Mine is doing it with and without the memory card. F(@#& now i have to go back to the damn store! UGH!
It also started doing this after i did the upgrade.

khov,
I'm downloading the update each time I had to hard reset, however I am not installing it... Were you doing the same ?

OK GUYS, seems the issue at least for me was something with exchange server. After i connect to my exchange server it gives me this endless reboot.
here's how to fix it and start over. Press and hold VOLUME DOWN and POWER BUTTON until a screen comes up, at that screen select clear data
it will reset your phone to factory but that's better than a rebooting phone.

Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...

It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.

jaypeezee said:
Trip !
You're a genius! It seems that after I initially did the hard reset, I didn't setup my exchange account. After I thought everything was all fine and dandy, I setup my exchange account started reading the replies and found Trip's findings...
Low and behold, without tampering with the SD Card, I rebooted (after i setup my exchange account) and now it has me in an endless reboot. FACK !
Anyone else please verify. Add Exchange account and restart...
Click to expand...
Click to collapse
Yeah i know and this is not going to work for me either unless they get a fix out ASAP i HAVE to use an exchange server. It's bad enough i have to enter a damn password everytime but now this...ugh!

Soupskin said:
It's the password that Exchange makes you set up.
Turn off "Require Password" on your Exchange ActiveSync Mailbox Policy under Client Access.
See my other post here.
Click to expand...
Click to collapse
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.

TripFlex said:
That's not a possibility unless someone comes out with an app to bypass the password.
I work for a VERY LARGE company that runs our exchange server, i cannot edit those settings.
Click to expand...
Click to collapse
Try using TouchDown then.

Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.

jaypeezee said:
Soup.
Thanks for the suggestions but this should not be necessary ! WTF. Who should I be pissed off at, HTC or my IT department for requiring a password.
What's weird is when I had an iPhone, I was required to put a password. When I switched to the Droid, It never prompted me for one. Now that I've switched to the EVO, its asking me for one but casues these endless reboots.
Like Trip, I cannot ask my IT dept to remove the use of a lock code. I work for a City Government that shares lots of data sensitive material via email (I know, dumb right) and I NEED access to it.
Click to expand...
Click to collapse
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.

I made this happen to a demo unit I was playing with (while the rep at Radio Shack continued to try to activate my phone - took nearly 2 hours to complete).
I was playing with HTC Sense's "Scenes" feature. I believe I was switching scenes too quickly, it automatically rebooted itself, and as soon as it started up again and got to the lock screen, I tried to use it and it rebooted again. I allowed it to reboot, and instead of immediately trying to unlock the screen, I let it sit and fully load, and it worked properly.
I don't know what the issue is, but I have yet to experience it with my own Evo... yet.

Soupskin said:
Sprint or Google is to blame here. It's Sprint's build of 2.1 that has the problem. I talked to them today and they acknowledge the problem and say that the fix won't come until 2.2 is released.
Everyone needs to call Sprint and complain in order to have a fix pushed out sooner than the 2.2 release date.
In the meantime, someone give TouchDown a shot and let us know if that is a feasable workaround or not. I would but I've already turned the password policy off for my account on my Exchange server.
Click to expand...
Click to collapse
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts

TripFlex said:
I did call Sprint! The lady was a complete dumbass, i told here "i know exactly what the problem is there's no need for me to go BACK to the store" ... she basically read off a computer telling me what to do
drove me nuts
Click to expand...
Click to collapse
Wow.. suck.
I guess I got a rare one. The dude I talked to actually listened, put me on hold to speak with colleagues, and then confirmed and added my number to some list of affected people.

Hmm I just got off the phone with a Tech Support rep who sounded like he knew what he was talking about.
According to him, there are two UPDATES, an HTC system update (SD card issue) and a Firmware Update (fixes exchange issue)... he told me to go and manually check for updates - one of these should fix the issue ? does this sound legit /

Stuck at Authorizing Purchase in Market

Anybody else get this and ever find a fix?
Tons of info out there.
Downloading RemoteWave for my boss's new Incredible from Verizon. Purchase went through OK and got a receipt from Google Checkout.
App shows purchased, then I click Install, says app will be downloaded, then the details just sits at the Authorizing Purchase screen.
Tried everything, but nothing works...not doing a wipe, boss's phone, don't want to screw with that.
Free apps download and install just fine.
Thanks

Did you report it to http://groups.google.com/group/androidremote ?

krelvinaz said:
Did you report it to http://groups.google.com/group/androidremote ?
Click to expand...
Click to collapse
I emailed the developer. Haven't got a reply in the past 2hrs...not sure how often he checks his email, or if that is even his real email in the product details on the market.
Thanks

How long have you tried letting it sit at autorizing purchase? I had that happen once and I let it sit for like 10 mins on 3g not wifi and it went through finally. Hope that helps...

zerf said:
How long have you tried letting it sit at autorizing purchase? I had that happen once and I let it sit for like 10 mins on 3g not wifi and it went through finally. Hope that helps...
Click to expand...
Click to collapse
It worked today. The developer emailed me back, nice guy. Seems like it could take upwards of a day for it to finally go through and allow download.
Tried it this morning, boom, no problem. Stupid google...they are really running an amateur hour operation compared to Apple when it comes to their mobile devices, store etc...

Gave up on mine
I tried for days to purchase Alien World Abduction. Every time I would sit there and hunt and peck out my complete mailing address, my credit card, number, etc. only to then be met with invalid credit card (it isn't)
The author, who insists on charging in GBP, had a FAQ telling you to call your credit card company, or to use a completely different market. I am surprised to see those are his 2 recommendations ... it's like he wants an impediment to people legitimately purchasing his software.
Yet another example of how people who try to do the right thing have to jump through hoops, and people who do the wrong thing have it super easy.

I am having the same issue with my Desire, trying to purchase Extended Controls. I have emailed the dev, still waiting. I left it over night and its still sitting on Authorizing Purchase.
I agree, another case of trying to do the right thing, hoops .... etc etc etc
lol

Try soft resetting your phone (aka.. turn it off than on).. then go to Downloads in the Market menu and click on the program you purchased. Works for me every damn time.

Its OK I emailed the dev and then magically about and hour later it came through with out any resetting.
Cool, thanks

Had the same problem
Had the same problem when i tried to purchase SystemPanel. I just pressed cancel and started it again and it then Authorized in 5 seconds. Was on WIFI only, mobile network disabled.
If of interest:
HTC Leo (HD2)
Android version: 2.3.2
Build:GingerBread HD2 v2.1
Radio: 2.15.50.14

[Q] Help! Download of paid app stuck!

I purchased Dungeon defenders HD on my atrix, and sent it to my ATT bill. I got an email confirming the purchase went through seconds later. 30 hours later the app is still "authorizing download" wtf. I left it on all of last night but it didn't download.
Help?

this exact same thing happened to me on a different app. It didn't take 30 hours, but it came through eventually. probably too late to get a refund, as I think it's a 15 minute window.

holtenc said:
this exact same thing happened to me on a different app. It didn't take 30 hours, but it came through eventually. probably too late to get a refund, as I think it's a 15 minute window.
Click to expand...
Click to collapse
30 mins window.
Try calling up AT&T and asking for a refund.

cancel the download then redownload it. Im sure it wont charge you but ask someone here how to do it. I think you go into app history or something. I don't have an atrix and haven't used an android phone for like 3 months.

Had a similar problem today.
Emailed Android Market tech support and they issued me a refund even though it was past the 15 minute mark.

I don't want a refund... I just want the game

I've had this before - just killed the market and re-downloaded it. I didn't wait 30 hours though

I had the same problem. I let it run and 20 minutes later it went through.

i tried to buy a app andit wont give me the option to bill my att account?? it just says add credit card.

You need to set up a google checkout account

OK guys, now I really need help! qq
I cancelled the download, but fortunately the market knew I had purchased it, so I still have the option to redownload. I did all the crazy troubleshooting, killing the market, airplane mode on/off, signing in and out of google talk, and THEN I tried to download it again...
It's still authorizing.... WTF

I really need help...
Anybody?

Enabling Family Link accounts? Keeps failing.

I bought a nearly new PH-1 to give to my 13 year old son. We use Google Family Link for all of our kid's devices without issue. Until the Ph-1. Usually I can set up a device after a Factory Reset using their managed log-in and it goes smoothly. They are up and running in 10 minutes. For some reason that I have not been able to track down, it's not working on the PH-1. I've tried several different pathways and every single time once it tries to verify the child's account it tells me it fails and I can retry or cancel.
I've gone through the setup process using my parent account and I get everything working perfectly. I can reproduce the problem (unfortunately) after 3 full resets and retries. I've tried using all of the affected apps to make sure they are functional. I've logged into and out of the device, rebooted, tried to log in a different kid...etc
Each time it fails with "something went wrong" and the only options are re-try or close.
I'm about to throw this thing under a bus.
Has anyone else been down this road?
Thanks!
Chad

Yep, it's broken. It has been a few months since I last tried, so I figured I'd give it another shot after this week's updates. Still doesn't work. I had mine working sometime around late summer/early fall 2018. The original setup and configuration went smoothly, and the Google components worked fine (Gmail, Google Play). But sometime later I noticed that my kids' Google profiles on my PH-1 were mangled. Google apps suddenly didn't work. I don't remember the details, but I figure it broke after an update. I ended up deleting and re-creating the phone profiles for them, but the Google configuration never would complete. It fails during the Family Link download. I've even gone into their Google Play account profiles and set it so that no approval is required for purchase or downloads. But the Family Link setup never completes under their PH-1 profiles. It's frustrating because one of the reasons I bought the PH-1 was the ability to manage multiple Android profiles. And it used to work.
GooseChaser said:
I bought a nearly new PH-1 to give to my 13 year old son. We use Google Family Link for all of our kid's devices without issue. Until the Ph-1. Usually I can set up a device after a Factory Reset using their managed log-in and it goes smoothly. They are up and running in 10 minutes. For some reason that I have not been able to track down, it's not working on the PH-1. I've tried several different pathways and every single time once it tries to verify the child's account it tells me it fails and I can retry or cancel.
I've gone through the setup process using my parent account and I get everything working perfectly. I can reproduce the problem (unfortunately) after 3 full resets and retries. I've tried using all of the affected apps to make sure they are functional. I've logged into and out of the device, rebooted, tried to log in a different kid...etc
Each time it fails with "something went wrong" and the only options are re-try or close.
I'm about to throw this thing under a bus.
Has anyone else been down this road?
Thanks!
Chad
Click to expand...
Click to collapse

Parent and child account can't be on same device.
I had the same issue over and over again on a moto g7. It wasn't until I attempted to add the user via the Family Link instead of the native Android method that the error came up that the parent and child account can't be on the same device and said to remove the parent account. I factory reset the moto G7 and added my child's account and it worked as desired.
EDIT:
Sorry, I hit this via google search and now noticed it's for the Essential Phone. Not sure if relevant here...

deleted...
bad Google.