Database Users

Where'd you get your TyTN

Hi, I really kind of hate askin questions like this, cause so many opinions can vary, but I am trying to get a few ideas on reputable dealers, since I have never dealt with any of them before, I was planning on getting one through Smart-Mobile-Gadgets, they were just mentioned in a few reviews/posts I read in the beginning and seems like a good dealer, but I see so many other places offering TyTN's now.
If you have bought a TyTN and recieved a US charger without the UK adapter, or have had to send your unit back for warranty and recieved good customer service or know of places with good warranty contracts/extended service, or just know of a very reputable dealer, any info you might share would be greatly appreciated.
Also if you happen to know any dealers that have been shipping the 630 serial models.
Thanks

I used phonesource-usa via eBay w/o any issues at all. When Christian replaced my original TyTN, the new one came through with an HT630 serial number. He offered a 3 day return policy on eBay. I'd also check his website to see if it's the same there or not.

I have heard good things about phonesource, but MMB (Mad Monkey Boys Gadgets) I have dealt with personally and he is excellant. Recieved a USA Charger with mine and the 630+ Ser #. excellant communicaitons as well.

I went through quite an exercise on my quest for a TyTN:
1. I went to Smart-Mobile-Gadgets, and pre-ordered an early shipment from him in late July for an August ship date. Unfortunately, he ended up getting a bad shipment (all MTeORs and no TyTNs), but I'm happy to say he promptly refunded my money. (Overall experience: no phone but still an "A")
2. I went to PhonesourceUSA. I bought a TyTN (628-series), which he promptly shipped to me overnight (I paid extra for that). (Overall grade: "A+")
3a. After about a week with the TyTN, I experienced the stupid stylus silo problem. I arranged to have the device replaced as a DOA. In support of this, I shipped the device out for Saturday delivery, with the expectation that a replacement would be shipped back to me the following Monday. I would have preferred that he ship the replacement before he received the bad unit, but I could live with this arrangement. (Interim experience: "B+")
3b. Well, it didn't ship on Monday... and it wasn't until Tuesday when I called to complain that he did ship a device... but he shipped it 7-day Ground! Unfortunately for me, this happened around the Labor Day holiday, and a full 10 days passed without my replacement TyTN. Suffice it to say I was IRATE... especially after having paid the premium for overnight the first time around and specifically requesting that he send it as quickly as possible (I needed my phone back). Bottom line, I did get my new device earlier this week (630-series), and it seems to be working fine, but the shipping fiasco turned what had been a very good sales experience into a very disappointing one and soured my opinion of this vendor. (Overall grade: "C-")
So the moral of the story: go with the vendor that's going to do right by you on the support front. Given the opportunity to do this all over again, I think I would have bought from MadMonkeyBoy. Although his website is the toughest to use, he's got the scale and the track record to back up what he sells.
Of course this is just my personal experience/opinion and YMMV....

madmonkeyboy all the way.
Bought my HTC Prophet from him....
And now my HTC TyTN.
I keep telling myself not to get the Trinity when she comes out but I'll most likely get that from David as well.

My TyTn
I bought my TyTn at my local dealer !
Fox-Computer in Paris http://www.fox-direct.com
With the GPSlim 240 Holux.

MMD too

www.itmagasinet.dk
I wouldn't recommend for anyone else though; they don't live up to their responsibilities concerning RMA.
Luckily I'm getting more and more happy with my device, so I'm not going to return it anyway ;-)
/Martin

MadMonkey Boys if you are in the states. Not a big bells & whistle web site, but offers fast, reliable service, and stands behind his sales.

john1027 said:
MadMonkey Boys if you are in the states. Not a big bells & whistle web site, but offers fast, reliable service, and stands behind his sales.
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I'd rather David spend his time on Customer Service and fast shipping than a website.

Brought mine from mobileshop.com - placed the order about 2PM, arrived 9AM the next day! Didn't even pay a dime for the device or shipping. £35/18months. Magic.

HTC said they would fix it but didn't

Because my Nexus one had a dead/stuck pixel, I called H.T.C. and requested a repair. I sent it to them, and a few days later they said that they had examined it and determined that I needed to pay for the repair. I asked them why, and they replied that it was scratched and cracked.
Well, when I sent it to them, I had an invisible shield (a full body one, mind you) on it, and there nary a blemish on the screen. I told them this, and after a few days (and a couple more telephone calls), one of their managers had a technician examine it, found that it was fine, and said that they would fix it for free.
I received it on Monday, but didn't touch it until Wednesday because I was busy at work and waiting for the new invisible shield that I had ordered. When I used it, I noticed that they had removed the invisible shield, which I expected, but they hadn't fixed the stuck pixel! (Besides this, I had returned it to them with the original box, which they didn't send back to me)
So I called them last night and requested another repair. The representative asked me if they had charged my account for the shipping, and I answered truthfully that no, they had not charged me at all. I suppose that I am fortunate that they didn't, considering the other things they did. So now I am sending my Nexus One back two weeks after I returned it to them the first time, hoping that they will fix it properly, and without any argument.

HTC never charges you for return shipping. You only have to pay to ship it to them.

I am sorry you are having these troubles!
I successfully swapped my Nexus One due to a dead pixel within 3 days! I made a call on Day one at 11pm and by Day 3 at 8 am I had my replacement phone.

uansari1 said:
HTC never charges you for return shipping. You only have to pay to ship it to them.
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That's a bit crap, in the UK they email you a pre-paid shipping label.

I live in the U.S.A., and they sent me a prepaid shipping label. I'm just ticked off because I sent it to them, argued with them for four days, and they didn't even fix it, and two weeks later I need to send it right back. Plus it cost me another Invisible Shield.

Swap method is always better, faster, and easier. Plus, you get a new phone. Who doesn't love that?

They said that they couldn't swap it because it was too far (a few weeks) the purchase date. Maybe the person I spoke to didn't know what she was talking about. That's sort of my impression of the support division of the company, though I know I'm probably having an unrepresentative bad experience.

keet said:
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. .
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I think this is BS from HTC. I swapped my N1 after almost two months. They will put a hold on your credit card; if you can live with that the replacement is much faster than the repair.

I'll consider that if they don't fix it properly this time. I didn't want to swap it because of my engraving and the full-body invisible shield that I put on it, but if they don't fix it this time, I probably won't be willing to trust their repair department again.

I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..

I have a question. Did they release $28 after you got your 'repaired' phone?

bobdude5 said:
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
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I had a dead easy time with apple and my wife's 3G and her 3GS ... you walk in with the broken phone, they demand £150 (ish) for the repair which is always your fault. They then do an estimate and if its expensive (ie > £150) they turn round and say it's BER (beyond economical repair) and offer to sell you a new one. If it's a cheap fix (ie cracked glass) they repair it and pocket the £150.
Now that is customer service!
Other issues such as the 3G problem on the iPhone where it cascades from 3G to Edge to GRPS to No Service and the only way to get it back is to either power off or switch to airplane mode and back. Took it into two phone shops and then the Apple store in London and their solution? Turn off 3G.
Although their best to date is a macbook which I hardly ever use stopped charging. Rang up and they said bring it in to the Genius Bar in 2 weeks. I did, they then said it's warranty expired yesterday (13 days after I reported the fault) and refused to touch it. Demanded to see the manager said they would do me a favour and look at it for free as it was only 1 day outside warranty. They checked the battery and it had been charged 37 times in a year. The guy said this was quite heavy use and was a years worth and I would have to buy a new battery! Queue one massive kick off in the Apple store, resulting in them begrudgingly fitted a new battery!
Or the iMac 24" ATI I bought that crashed all the time, they gave me 3 units before I read on the internet that it was a software issue. I started running XP and voila ... sorted. Apple rolled out a fix quietly without telling anyone a month or so later.
Yes Apple support rocks!
All modern companies support sucks in some cases ... get used to it. Sell a million units and if you get 99% satisfaction you will get 10000 unhappy customers. Give them a platform to shout on and voila!
I bet not everyone gets Apple support like I do, some people probably can't believe how good they are.
Anyway, enough ranting, I wish google would fix the screen calibration issue although I only need to dab the power button and unlock it to fix mine.

keet said:
They said that they couldn't swap it because it was too far (a few weeks) the purchase date. Maybe the person I spoke to didn't know what she was talking about. That's sort of my impression of the support division of the company, though I know I'm probably having an unrepresentative bad experience.
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HAHAHAHAHAHAHA!! Having worked in multiple call centers let me be the first to tell you that it's hard to find intelligence or common sense in them. I work in a call center for AT&T right now and I do work for the Vice President and Assistant Vice President because nobody else knows what they're doing. As soon as they realized that I had common sense and knowledge of technology they took me off of the phone, gave me a raise and converted me from Contractor to Employee. I asked my Director "Why do you let the managers hire people who are so ignorant" His reply was "I'm paying them $17/hr, I don't expect them to think. We have the information and tools set in place to think for them. If I wanted them to think then I would hire people with a higher intelligence and I would pay them more. Instead, I have people like you come up with tools and other things to think for them"
So this is why I hate when people say "I called T-Mobile and they said..." because that means nothing. You can get a different answer every time because most of them don't know the answer because your questions are above their level of intelligence. Now, I'm in no way saying that every person who works in a call center is an idiot. I'm saying that a large percentage of them do not understand anything about what they're troubleshooting.

I was reading a survey in P.C. Magazine about customers' ratings of the service and product quality from companies such as Apple, Toshiba, and Hewlett-Packard. They rated things such as the frequency with which hardware was found to be faulty soon after purchase, how easy it was to have it replaced, and other such topics. Apple did rank first overall, and Toshiba ranked second. This doesn't surprise me, since I have a ten year old Toshiba Tecra 8100 that still runs fine, though I've fixed the screen hinges.
H.T.C. was not in their listing, and I had never dealt with their support before. I replaced my X51v's screen myself after having it for three years and getting some water damage (I also replaced the backup battery later), and that's working fine now. I'm kind of nervous now -- I half expect my Nexus One to come back with real scratches on the screen, or more dead pixels, or some other problem that it didn't have before. After they already accused me of damaging it last time, I sort of wonder what they might damage to do with it this time -- something worse than sending it back unfixed.

jin1207 said:
I have a question. Did they release $28 after you got your 'repaired' phone?
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Yes, they did; they didn't charge me any money.

dumbestcrayon said:
HAHAHAHAHAHAHA!! Having worked in multiple call centers let me be the first to tell you that it's hard to find intelligence or common sense in them. I work in a call center for AT&T right now and I do work for the Vice President and Assistant Vice President because nobody else knows what they're doing. As soon as they realized that I had common sense and knowledge of technology they took me off of the phone, gave me a raise and converted me from Contractor to Employee. I asked my Director "Why do you let the managers hire people who are so ignorant" His reply was "I'm paying them $17/hr, I don't expect them to think. We have the information and tools set in place to think for them. If I wanted them to think then I would hire people with a higher intelligence and I would pay them more. Instead, I have people like you come up with tools and other things to think for them"
So this is why I hate when people say "I called T-Mobile and they said..." because that means nothing. You can get a different answer every time because most of them don't know the answer because your questions are above their level of intelligence. Now, I'm in no way saying that every person who works in a call center is an idiot. I'm saying that a large percentage of them do not understand anything about what they're troubleshooting.
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dwl, classic!! Are you also saying any one with great talking skills can get the job as customer rep too?

keet said:
Yes, they did; they didn't charge me any money.
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Thanks, buddy. I can let mine go to repairing.
Hope you get what you expect

I sent it back to them last Thursday, of course, and received a message on Monday saying that they had received it. Today, I received another message saying that they had completed their diagnostics, and guess what my option was? Pay for repair, just like last time! I sent a response asking why and called them, but all the morons in their customer service department could do was 'escalate' it, so I just sent a complaint to the Better Business Bureau.

bobdude5 said:
I had much better customer service from Apple when I had my iPhone ..I'm getting really annoyed with HTC ...especialy with that multitouch issue..
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I would be careful saying anything pro apple on this forum, lol.
I have been pretty lucky with both of my htc products so far. My N1 is great and so was my G1.

keet said:
I sent it back to them last Thursday, of course, and received a message on Monday saying that they had received it. Today, I received another message saying that they had completed their diagnostics, and guess what my option was? Pay for repair, just like last time! I sent a response asking why and called them, but all the morons in their customer service department could do was 'escalate' it, so I just sent a complaint to the Better Business Bureau.
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By chance did they answer your question? or at least tell you the results of the diagnostics and how much they charging?

tips for buying off ebay?

any tips? anything specific to look for?

if new, then look for descriptions that say the phone is sealed in box, if its just new in box but not sealed then it could've been used and just repackaged to look like new
if used then always look for actual pictures of the phone in the posting, make sure you read what condition the phone is in (scratches or anything) and how long it was used for
the phone should run you anywhere from 350-450
PS: Bought 2 new sealed vibrants off of ebay one for 420 and other for 430

ld006 said:
if new, then look for descriptions that say the phone is sealed in box, if its just new in box but not sealed then it could've been used and just repackaged to look like new...
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That is excellent advice to minimize buyer's risk, which is why phones in that state command a higher price than just "mint" phones in excellent condition. (Like a new car depreciates immediately when you drive it away from the dealer.)
Also, note that eBay has a Buyer Protection Program to help resolve disputes, and it is in eBay's own interest to guard the integrity of its marketplace. That does not mean they guarantee your satisfaction or even that the phone will function properly. But eBay will guarantee that the merchandise shipped meets the seller's advertised description, and "New, Sealed in Box" is an objective standard.
As a buyer I once bought such an advertised phone that did not fit that description as-delivered, and the seller was not cooperative in resolving the problem. So I had to escalate the issue to eBay, which found in my favor and saw to it that my money was refunded when I returned the merchandise. Actually, that's the closest I ever came to being burned on eBay. I think it is less risky than buying from a Craigslist seller.

I paid 350 for a 2 weeks old one (barely used) with the original box & accesories, all in perfect condition. What a sweet deal!

Check the seller's rep. I wouldn't but from anyone with fewer than 40 sales and a 98% pos rep.
Just my .02

Ebay is great, until you need to talk to them on the phone because of a shady seller!
gonintendo said:
any tips? anything specific to look for?
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I really don't want to scare you off ebay, however, with a purchase like this, I would do my ebay research very carefull.
You need to know the truth, the truth is, if you run into a problem, you will have tons of difficulty contacting ebay via phone.
I ask you to do 1 simple thing for me, just 1. Try to find an ebay phone number, search their site, search google, try to find a phone number to talk to a human being. Now, if you are able to find a phone number, call the number, see if you can get through to a human being. It took me almost 3 weeks to find a phone number, I litterly called about 20 numbers all of which were fake, old, no longer active, or put me through loops.
Finally, if you do have a problem, such as you paid for the product and didn't get the item, be ready for another saga that can last a very long time.
I've had a case open with ebay for nearly two months, supposedly ebay had decided in my favor, and I was due a full refund. Guess what, ebay never issued me a refund, the case still says open, 2 months now, no refund.
I would procede with caution, and only use paypal.
But, I beg of you, take my little challenge, try to find an Ebay phone number from their site, then if you eventually find one, see if you can get someone to pick up on the other end.
Good luck.

Always pay with PayPal. Any disputes with the seller, PayPal will back you up. They have a buyers protection program. Look it up on their website. By the way, you dont need a Credit Card to use PayPal, you can link it to your bank account if you prefer to pay cash.

SamsungVibrant said:
I really don't want to scare you off ebay, however, with a purchase like this, I would do my ebay research very carefull.
You need to know the truth, the truth is, if you run into a problem, you will have tons of difficulty contacting ebay via phone.
I ask you to do 1 simple thing for me, just 1. Try to find an ebay phone number, search their site, search google, try to find a phone number to talk to a human being. Now, if you are able to find a phone number, call the number, see if you can get through to a human being. It took me almost 3 weeks to find a phone number, I litterly called about 20 numbers all of which were fake, old, no longer active, or put me through loops.
Finally, if you do have a problem, such as you paid for the product and didn't get the item, be ready for another saga that can last a very long time.
I've had a case open with ebay for nearly two months, supposedly ebay had decided in my favor, and I was due a full refund. Guess what, ebay never issued me a refund, the case still says open, 2 months now, no refund.
I would procede with caution, and only use paypal.
But, I beg of you, take my little challenge, try to find an Ebay phone number from their site, then if you eventually find one, see if you can get someone to pick up on the other end.
Good luck.
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I agree with the poster...to a point. Ive been anebayer for years.
Ebay number? I googled it:
http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal&guest=1
Its on the ebay website. Called it too . Current and valid. Long wait time though
I never trust the disputing system on ebay. Slow, almost like they dont care.
However ebay golden rule:
unless you Really truly know/trust the seller....
always pay with a credit card (not visa debit) and using paypal.
Paypal are very quick to deal with fraud/issues and very favorable to the buyer usually (I know, I sell and buy a lot ! ).
Paypal are good if you use a credit card because they are afraid of chargebacks.
Buy from sellers you trust. A good thing to do is simply ask the seller before you buy! They are human too....and if they seem legit (good reason for selling, give you an accurate description of the phone), by all means buy!
I've bought and sold on ebay (internationally):
* logitech mice
* Logitech Keyboards
* Three laptops
* Diamond 1
* Diamond 2
* N82
* N95
* Nexus One
* HTC Desire
* Samsung Captivate
I've had issues but theyve all been resolved on paypal/ebay.
Just my $0.02 and in no way an endorsement or bag-out of anyones comment or services
Oz

I've learned my lesson never to buy anything used that is expensive and mechanically or electronically complex. Good luck with whatever you choose to do!

I've had Good Luck with Craigslist
I've purchased 2 Vibrants and a HTC HD2 from Craigslist.
All three were in next to new conditions and I'm very happy with my purchases. I was able to inspect the phones BEFORE putting up my money. I also require the seller to sign a receipt and provide ID before making the purchase. Can't be too careful in todays world.
I paid $300 each for the Vibrants and $250 for the HD2.

verify that the phone is not stolen. Request the IMEI number from the seller and call T-mobile up to check if the device was ever reported as stolen. I think there is also a website where you can check the IMEI # for its validity....not sure how accurate that is though

ozy944 said:
I agree with the poster...to a point. Ive been anebayer for years.
Ebay number? I googled it:
http://contact.ebay.com.au/ws/eBayISAPI.dll?ShowCUPortal&guest=1
Its on the ebay website. Called it too . Current and valid. Long wait time though
I never trust the disputing system on ebay. Slow, almost like they dont care.
However ebay golden rule:
unless you Really truly know/trust the seller....
always pay with a credit card (not visa debit) and using paypal.
Paypal are very quick to deal with fraud/issues and very favorable to the buyer usually (I know, I sell and buy a lot ! ).
Paypal are good if you use a credit card because they are afraid of chargebacks.
Buy from sellers you trust. A good thing to do is simply ask the seller before you buy! They are human too....and if they seem legit (good reason for selling, give you an accurate description of the phone), by all means buy!
I've bought and sold on ebay (internationally):
* logitech mice
* Logitech Keyboards
* Three laptops
* Diamond 1
* Diamond 2
* N82
* N95
* Nexus One
* HTC Desire
* Samsung Captivate
I've had issues but theyve all been resolved on paypal/ebay.
Just my $0.02 and in no way an endorsement or bag-out of anyones comment or services
Oz
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ummm that link you provided seems to be for australia.
could you possibly post the working number, so we can call and verify it works.
thanks

SamsungVibrant said:
ummm that link you provided seems to be for australia.
could you possibly post the working number, so we can call and verify it works.
thanks
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Sure,
Maybe ebay has different policies for Australia...go figure...
If in Aus: 1800 088 741
If overseas: +61 2 8288 0199
Have you tried live help? It has an approx wait time of 15 mins, works only with internet explorer but it is a real live person on the chat line and theyre usually very helpful.
Didnt mean to sound like I was dissing you, I just havent had the same sort of experience that you have and I've been using ebay since I was a mid teen! (I'm in my early twenties now)

http://cgi.ebay.com/New-T-MOBILE-Sa...Cell_Phones&hash=item3cb0e36719#ht_500wt_1154
what do you guys think of this? he claims it's new but there's no box.

double post

gonintendo said:
http://cgi.ebay.com/New-T-MOBILE-Sa...Cell_Phones&hash=item3cb0e36719#ht_500wt_1154
what do you guys think of this? he claims it's new but there's no box.
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Home-made photo.
Definitely seems legit. I thought the vibrant only had 2gb built in and 16gb on card.....should clarify that.
The price is a bit steep for a used vibrant with no box. I'd watch it but keep looking around at the same time.

Check this one out , http://cgi.ebay.com/ws/eBayISAPI.dl...68431&ssPageName=STRK:MESELX:IT#ht_1286wt_916
Sent from my SGH-T959 using XDA App

thanks guys. i really appreciate it.

ozy944 said:
Home-made photo.
Definitely seems legit. I thought the vibrant only had 2gb built in and 16gb on card.....should clarify that.
The price is a bit steep for a used vibrant with no box. I'd watch it but keep looking around at the same time.
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a microSD-to-SD adapter, and a 2GB microSD card -- provided more to bundle the movie Avatar than to supplement the 16GB that's already on board.
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from engadget
http://www.engadget.com/2010/07/22/...ew-shootout-captivate-for-atandt-and-vibrant/

I usually assume new w/o box is stolen or just a used phone they're trying to pass off as new.

Beware if you buy parts from Global Direct Parts

Anybody looking to buy parts from Global Direct Parts .com beware of them, it's a scam.
I placed an order for 4 ribbon cables for HD2 phones on a sat. The next monday I wanted to add something the said it was already processed, so I had to place another order and pay shipping.
They FAQ says they can reduce min quantities if I buy at least $ 125 of parts, so I add a LCD and place order. They cancelled since now they want $ 149 min. They also went over and changed their web site, so I cannot prove anything.
After 2 weeks my parts are not here, so I call and a wiseguy said I still have to wait until the next 2 days since it was still processing.
The next day they email me they lost my package.
I reply demanding they ship another with Express delivery to make up for the poor service.
They decline and want to issue a refund, and guess what, price on items has gone up (what a coincidence).
I emailed today asking where is my refund (paid with Paypal) and they stated it takes 2 BUSINESS days to issue it.
I placed a claim on Paypal and they emailed back threaten me to stall refund indefinitely unless I remove the claim.
Sorry for this long rant, but such a poor customer service place shouldn't be allowed to do business. I invite anybody NOT to use this place.
They also falsely claim they have all the parts in USA, while they actually dropship from China, Taiwan, and Hong Kong.
Beware guys !!!

Wow. That sux
Sent from my Ally using XDA App

I will agree. Terrible customer service. They say they have new or "a" stock.... the "a" stock are used parts, including damaged and unusable. the others are just in poor shape. then there's the problem with them making you pay to ship their junk back, even after it has been determined to be their error. that's just shady. then the total bs they call customer service... if your lucky to get someone, they are uneducated and clueless about anything going on. good luck trying to get answers or some management to reply to you. i own a repair shop and have spent (wasted) thousands of dollars with these losers.
BEWARE AND AVOID!!!!!

thanks will know

I bought 10 Ffc and no problem I'm sorry you had pRoblems with them
Sent from my SGH-T959 using XDA App

I bought a Samsung Captivate housing almost a year ago and it took about 5 days to get it. Part was new with no scratches at all.
Had no problem with them

I have bought some FFC's from them before and didnt have any issue. Good to know though if I do anything through them in the future!

I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.

I had a great experience with them and the parts were perfect
Hi All,
It seems that this company went through a bit of a struggle at some point. Being a business owner myself I know that dealing with the public is not always easy especially when you have employees that are not the right fit. You can only do your best and learn from your mistakes and successes.
I just purchased tablet frames from them and they were perfect, the customer service was perfect and I am going to their website now to purchase more. I found some really hard to find products in new condition and at a great price. Personally my experience was great and I would highly recommend them. Definitely NOT a scam. They delivered.
Lance

Clay333 said:
I bought some. Speakers for an evo 4g about 8 months ago and all went well. About a month or 2 later I got emails from them saying that they had a major employee leave and not to trust emails coming from a. Similar company.
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I think it is true that maybe a competitor is trying to sabotage them. I saw the same exact review plastered across several different review sites. I just got parts from Global Direct Parts recently. While I can't say the parts are so good, the customer service was very rapid and good. Apparently they sent an aftermarket that was suppose to be OEM. The customer service agent said the Huawei OEM parts are hard to come by and they usually get it out of refurbished phones now and some might have been refurbished before with aftermarket parts that they didn't end up catching. They immediately refunded me saying since the OEM parts is hard to come by, there is a good chance I'll get another aftermarket.
The other 3 parts they sent are good and as described. I would definitely do business with the company again.

Anyone else feel that launch day buyers got the shaft?

So,
I purchased my oneplus 5 in less than an hour after launch and I put the welcome kit (which was discounted) in my cart so I could get an extra charger and a case to protect my phone. I was trying to checkout in a hurry and I saw that as I was trying to checkout the kit said out of stock, but I thought it would go ahead and charge me and send it to me when they got back in stock. I honestly was thinking the phone was about to sell out and wanted to get my purchase through.
So after my order was complete, I tried to go back and take time and noticed all the cases were "Out of Stock". In less than an hour after the phone launched (crazy right).
But then the day after launch everything was magically back in stock
But now to buy a case from Oneplus, you have to pay $30 or some idiotic price for shipping, unless of course you spend over $100. Seriously? And there are almost 0 cases to buy anywhere else.
This is my first time dealing with Oneplus. I do like the phone but the way this company handles launches on top of everything else I've read about them in the past is starting to make me wonder how this experience is going to go.
I could easily return the phone for a full refund, then buy another one, get the $20 discount on accessories and free shipping.. But I think that's stupid to have to go through all that. They should make things right for day 1 launch buyers Right?

I completely agree with you . Its frustrating that the cases were out-of-stock. After hammering away for an hour I did manage to get the car charger but seriously, they should offer free shipping (not expedited) for accessories. It's not like they are cheap.

Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.

Same problem here
I was looking to buy 2 phones, one 6bg and one 8gb
I got to the checkout, having put the bundles and the phones in my cart.. and the bundles were out of stock... so i went back and removed them.
When i came back my 8gb was out of stock...
I ended up getting 2 6bg phones, now they are plenty good enough, but ... it was frustrating for sure

I've order over 6 phones over the years from oneplus, my last order was yesterday. I forgot to add a case to my order, so an hour later I contacted them to see if they could help me with the shipping. They said they couldn't, I was a bit irritated considering that I have spend a couple thousand on phones and they wouldn't help me. It was my mistake though, still kinda sucked!

Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
Yes, I actually did contact them via chat first (the day I purchased the phone). They told me that the promo on accessories only applies when you purchase a new phone and it didn't matter that I just purchased a new phone. And the only way to get free shipping is to spend at least $100.
Then I called them (yesterday). The first girl that answer "supposedly" couldn't hear me when she asked me my name and email. So she hung up on me. So I called back, the 2nd girl gave me the same generic answer as they did in chat.
I came on here to bring up this issue, because clearly Oneplus lied about being out of stock because they saw how much money they were loosing to people buying their phones at launch. How else do you explain them having accessories back in stock a day later?
XDA is a forum for mobile enthusiasts. If you can't voice your opinion about when a mobile company is jerking around consumers on here, where are you supposed to?

I ordered the phone at 12:01am on Tuesday morning, since they sold out of the early drop on launch day. I knew they were going to be having issues with stock when I woke up on Tuesday morning. I usually don't use a case as I've never dropped a phone, I usually put a DBrand skin on if it's slippery. With the way this thing charges, I only felt the need to buy the car charger after thinking about it. So thankfully I didn't run into any out of stock issues.
That being said, that was pretty ****ty of any company not working with someone when they were showing out of stock on accessories for launch day regardless if you bought many or nothing prior to this purchase. That's just bad business/customer service. I almost bought the 3T but waited for the 5 and so obviously this is my first phone with OnePlus. Though I was impressed that with their standard shipping I got it in 2 days from California to Philly.

Elnrik said:
Call me a pessimist, but did you contact them and ask if they could work with you on a discount for shipping, or did you just come immediately here to complain?
Why is XDA the cry fest of mobile enthusiasts sites?
I'm sorry you didn't get free shipping, and in a rush to order you decided to remove accessories from your cart, but I don't think you got screwed and I don't think an entire XDA pitty party forum post is in order either.
Click to expand...
Click to collapse
I'm on the exact situation of the OP, and I contacted them....
They changed the subject and never answered me the discount I asked for shipping