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I have an O2 XDA2. I just took the phone out of my jacket pocket to find that it wanted me to calibrate the screen. It went on to take me through the whole set-up wizard and then I found that all my data and installed programs had been lost
I'm guessing the phone decided it wanted to reset itself!
Does anyone have any idea why this might have happened so I can avoid it happening again?
The phone had plenty of battery power (approx 80%). It had plenty of space space (approx 28MB). I hadn't recently installed any software although I did uninstall Pocket Money on the weekend. I also created an IMAP email account then but I've had no problem with the phone since then until now.
Any ideas? Thanks very much
would prob be a good idear if you stated the rom version you are using
Sorry, It's 1.60.00 WWE
I have never upgraded it as I haven't the first idea how or what the implications are.
the latest officail rom is 1.72
if you get that from their site you will not get warrenty issues
when i used 1.66 i had lockups from time to time
after i got 1.72
i havent had any issues
I don't really feel comfortable upgrading it as I haven't the first idea what to do.
How do you normally reset a device? Is it something I could have done by accident?
there is a little hole in the buttom of it in the right corner if you press that using something thin like the stylus while you press the on button
then it hardreset
but there is software which let you do it as well
the upgrade is really pretty simpel
Thanks very much. I know the reset button, I use that every now and again. There's no way I could have pressed it and the on switch by accident given tha the phone was in an otherwise empty jacket pocket.
Oh well, I guess my phone just had enough of life. I'll look into upgrading the ROM when I feel a bit more adventurous
Fabulous...My phone has again decided to reset itself out of the blue.
I have no idea why it does this but it's a pain in the rear. Has anyone seen this before? Does anyone know if there's anything I can do to prevent it? (other than upgrading to the Universal when it comes out!!)
And it's happened again...seems to happen approximately once a month.
Has this spontaneous hard reset issue not happened to anyone else?
I suffered this audacious curse only to find that by removing my 1gig sd card remedied the problem.
I'm wondering if the sd card draws too much power/resources or whether I have a dodgy sd card.
Either way, without it I'm flying. I pop it in when I need to use my TomTom and as it's on charge in the car cradle it doesnt matter about resource usage etc.
So, try removing your sd card and see what goes
SD cards seem to be causing all sorts of problems. I kept getting the eternal spinning timer when copy, paste or deleting files, if the card was inserted. Did a soft reset today to be met with the calibration screen as from a hard reset. Such fun isnt it. :roll:
Hi Guys
Thanks very much for your comments. Unfortunately it isn't the cause as I have had my SD slot empty for a while now (my SD card is in my new car radio/MP3 player )
I'm starting to think that after 15 months my XDA2 has decided that it's had enough of the world. My colleague told me that it's seeking revenge as it's heard me salivate over its younger sister (the Universal).
As you say having the phone hard reset itself is a whole lot of fun!
I have the Sprite Back Up programe so all is not lost - it creates an exe file on the SD card that you locate and select thus restoring everything just how it was before it was lost
one can also just have activesync do an inc backup at each sync
and if the device hardresets one can connect as guest and restore the backup from ones normal profile
The nice thing about the Sprite software is that you can restore when you're out and about unlike the active sync method which means you need your pc close by
i have done a search and read thru some threads with similar problems, but not exactly the same.
i have the O2 xda trion with the dopod rom and have had the device since feb 07 without any significant problems up until a few days ago.
all of a sudden the camera would not capture, ie save anywhere, and then is not saving to the 2 gb sd card i have been using since day 1.it inconsistently is not saving to either site, card or internal. (i do not have the "network" choice) i use the camera just about every day and take photos for work and remove the micro sd card and place it in the sd-adapter in my pc to instantly copy and print....this has been working very well until recently.
i have tried most all of the suggestions from the threads incl., card out while device on a few times, soft reset, installed cool camera and it does not copy to the card, hitting the icon for sd card, reducing from super fine to fine on the settings, so i am left with a hard reset which i dread doing, almost an excuse to get a new device AND installing an sd card formatting/cleaning? program ??. as i am not a real techie and dont know how to do registry changes and have the patience of a spastic paranoid schizophrenic, i wonder if someone can direct to a program that might resolve this issue as i do believe it now has to do with the card itself.
other poss suggestions are encouraged, AND i did do the search and spent quite a bit of time before opening a new thread.
thanks in advance!
djsell
[email protected] said:
i have done a search and read thru some threads with similar problems, but not exactly the same.
i have the O2 xda trion with the dopod rom and have had the device since feb 07 without any significant problems up until a few days ago.
all of a sudden the camera would not capture, ie save anywhere, and then is not saving to the 2 gb sd card i have been using since day 1.it inconsistently is not saving to either site, card or internal. (i do not have the "network" choice) i use the camera just about every day and take photos for work and remove the micro sd card and place it in the sd-adapter in my pc to instantly copy and print....this has been working very well until recently.
i have tried most all of the suggestions from the threads incl., card out while device on a few times, soft reset, installed cool camera and it does not copy to the card, hitting the icon for sd card, reducing from super fine to fine on the settings, so i am left with a hard reset which i dread doing, almost an excuse to get a new device AND installing an sd card formatting/cleaning? program ??. as i am not a real techie and dont know how to do registry changes and have the patience of a spastic paranoid schizophrenic, i wonder if someone can direct to a program that might resolve this issue as i do believe it now has to do with the card itself.
other poss suggestions are encouraged, AND i did do the search and spent quite a bit of time before opening a new thread.
thanks in advance!
djsell
Click to expand...
Click to collapse
Sounds like one of those infuriatingly difficult problems to solve where in the end a hard reset is the only option left. Still, some routine questions just in case:
1
Installed any new software recently?
2
Are you running low on main memory? - cleaned out the PIE history and temp files recently?
3
Does it save pictures at low resolution?
4
No other applications are running when you use the camera?
5
Other applications, word say, save and read ok to SD Card?
6
You do of course have full backup software installed so a hard reset is no problem???
Mike
WOW!, mike,
thats great stuff .....as if i had an appt with my trioniatrist, i feel i owe you money, but......i'm in between patients of my own but i do think you've made some excellent diagnoses and it certainly may work and will get back with you as soon as i can address those issues 1 x 1 !
thanks...djsell
[email protected] said:
WOW!, mike,
thats great stuff .....as if i had an appt with my trioniatrist, i feel i owe you money, but......i'm in between patients of my own but i do think you've made some excellent diagnoses and it certainly may work and will get back with you as soon as i can address those issues 1 x 1 !
thanks...djsell
Click to expand...
Click to collapse
LOL perhaps more of a trionologist, haven't reached the heady heights of trioniatristry yet . The above are just thoughts really, based on a speculative guess that it might be a memory issue - not so much on your SD card but on the device itself. I have noticed it likes to keep quite a chunk of memory free in order to run and process data. However, as I said above, tracking down a solution might not be worth endless ours of trying and testing. I would not be without my periodic full backups - even if I hit problems, often I won't bother looking for a solution other than just restoring the latest backup.
Mike
hello mike,
i was able to figure out my problem after i cleaned out memory from about 3 mb to 10 mb and still the problem, so i realized that after using both the inherent camera and the cool camera (which i do like better at the moment) and both did not save to the sd card and i finally got a message that there was no path to the sd card and checked to see i had made a sep. file on the card months ago called "my pictures" but it was not a subfolder under "my documents", so i created a subfolder in my documents and the path was opened.
why it worked before i dont know, but so far so good!!
thanks again and maybe people with similar problems can try this mode of therapy!
i do hope to upgrade to an "omni", imate ultimate 7150, or the kaiser in the future so we'll see if they are with stable cameras!
by the way just had a few mcewans ales for the 1st time and quite tasty!!
djsell
Agh! Good news though.
Next time someone asks, checking the file path will be on the diagnosis checklist.
Glad you enjoyed the McEwens, but don't let Hermes drive you to alcohol!!
Cheers
Mike
Hi all.
Got a problem I hope you all get help me with. It's not directly my problem as my device is OK. My cousin's Ameo has a fault/problem with his Micro Drive.
I have hard reset his WM5 based Ameo but cannot format the hard drive (MD). I've even flashed the WM6 T-Mob005 ROM to it (doesn't need unlocking before flashing). That all went to plan, but still cannot format the MD. The types of error messages I get are:
1) Unable to access Micro drive...there has been a sharing violation
2) Ensure the Micro drive is not in use...
And many other messages relating to the same thing...the MD is somehow locked and will not allow anything to be deleted from it or written to it. It's similar I suppose to a SD card being manually locked by the little slide button on it.
Anyway I've tried Flash Format, Ontrack Easy Recovery and several other 3rd party apps including SKTools and Pocket Mechanic Pro...all have the same problem but display different messages which mean the same thing...cannot access the MD..or exclusive access denied..please ensure the drive is not in use etc etc...I've tried through various apps to shut down any running processes that relate to any activity on the MD, but as the device was hard reset and flashed with a new ROM, there can be no apps running from the MD as none have been installed to it.
Finally of some importance I believe; It takes along time to delete even the smallest file from the Micro Drive even though a message pops up that access is denied..it deletes it nonetheless. However on resetting the device..all is back on the MD as if nothing had ever been deleted!
Also tried Recover MD and Format MD from the built-in app and tried formatting using the Resco Explorer version. Oh yeah tried various PC tools to format the MD via WM5torage, but to no avail.
I think the MD is screwed (physically), God knows this device of my cousins has been dropped numerous times. LoL, but seriously, if it's not due to misuse, then it can potentially happen to any one of us who have the spinning mechanical MD, hence my determination to resolve it before it happens to me or anyone else.
Anybody here knowledgeable in the area of Micro Drives or even hard drives to shed some light on this problem?
Thanks for any feedback.
More developments!
Another interesting point is that the Micro Drive folder is dated 1/1/98.....under Resco Explorer. Go figure!??!
Still at a loss. Meanwhile Olipro's Athena Unlocker worked a treat from beginning to end and it now has the Dopod U1000 WM6 ROM...so it's fully unlocked...yet the MD issue remains..hmmmmm.
if the microdrive is anything like a hard drive, with spining platters, it wouldnt last very long for day to day use, ive heard of hard drives getting goosed very easily, with a slight knock. I know the ameo is ment to have a fail safe if you drop it. but if yove tried everything you say I would have to guess it was f*ck*d.
I read your post again, I assume the on board software is the same as doing a hard reset with formating the drive!
when you run wm5torage I assume you can see the drive, if youve tried to delete files I assume you can access the drive. Just cant format.
I had the opposite 2 nights ago copying 2 films 1 copyed the other one went through the motion but never got copyed.
a program for the pc that helped me a couple of times was called Swisknife, its like partition magic only free.
I cant think of anything else, ive been out of computers to long now.
Can you copy files from the drive!
Oh well...the journey continues..
johnwalk said:
if the microdrive is anything like a hard drive, with spinning platters, it wouldn't last very long for day to day use, I've heard of hard drives getting goosed very easily, with a slight knock. I know the ameo is meant to have a fail safe if you drop it. but if you've tried everything you say I would have to guess it was f*ck*d.
I read your post again, I assume the on board software is the same as doing a hard reset with formating the drive!
when you run wm5torage I assume you can see the drive, if you've tried to delete files I assume you can access the drive. Just cant format.
I had the opposite 2 nights ago copying 2 films 1 copied the other one went through the motion but never got copied.
a program for the pc that helped me a couple of times was called Swissknife, its like partition magic only free.
I cant think of anything else, ive been out of computers to long now.
Can you copy files from the drive!
Click to expand...
Click to collapse
Hi johnwalk & thanks for your reply.
All of your assumptions were correct. I can even copy from the MD but not copy to it and it's very slow indeed.
I tried the swissknife app but none of the versions would start up on my PC..hmmm somethings a miss with my PC me thinks.
I managed to delete 'ALL' the files of the MD through WM5torage, but a soft reset of the device puts it all back again. Here I've included a screen-shot of some the crap I saw for the first time today (look at the dates of the files!??! Weird ah?), but it's all gone again now and returned to the normal looking files that I'm trying to get rid of.
Don't worry, I have no expectations, but do appreciate the help you've given me.
Cheers
if you can see the microdrive in windows try and run a program called killdisk on it if you dont care about the data that is on there and after that try and format it. killdisk will write all zero's to the drive killing any data on it. You could also try running scandisk and making it check every sector and try to repair bad sectors if it finds any.
c0mput0r said:
if you can see the microdrive in windows try and run a program called killdisk on it if you dont care about the data that is on there and after that try and format it. killdisk will write all zero's to the drive killing any data on it. You could also try running scandisk and making it check every sector and try to repair bad sectors if it finds any.
Click to expand...
Click to collapse
that won't work. and can't.
what I suggest doing is holding the volume slider down and pushing in the reset hole, first perform the device reset, then the microdrive reset.
if that does nothing, go into bootloader and use mtty to issue the following commands;
task 28 55aa
task 28 55aa abcd
task 28 abcd
task 8
see if that gets you anywhere
c0mput0r said:
if you can see the microdrive in windows try and run a program called killdisk on it if you dont care about the data that is on there and after that try and format it. killdisk will write all zero's to the drive killing any data on it. You could also try running scandisk and making it check every sector and try to repair bad sectors if it finds any.
Click to expand...
Click to collapse
Thanks for the help mate, but no software can write to the darn MD.
Olipro said:
that won't work. and can't.
what I suggest doing is holding the volume slider down and pushing in the reset hole, first perform the device reset, then the microdrive reset.
if that does nothing, go into bootloader and use mtty to issue the following commands;
task 28 55aa
task 28 55aa abcd
task 28 abcd
task 8
see if that gets you anywhere
Click to expand...
Click to collapse
Much appreciate the help Olipro...didn't wanna bother you for a few.....
Nonetheless, it didn't work in formatting the hard drive, only the device.
I swear the things possessed.
The message I get all to frequently after trying to format it is: The Microdrive cannot be formatted, there has been a sharing violation. The Microdrive may be in use.
The picture of your screen shot is what I've had several times on mini sd cards. I can't remember how it happened. im sure it was copying files. of course I could just take out the card. which is of no help here. the first time it happened I was convinced it was the magnet.
mackaby007,
Looking at you screenshot, i can say that ive seen this on my own advantage. I wasn't trying to add/remove any files, just browse the drive. I remember it was bloody slow, too. It wad taking a good minute to show the folder tree every time I browsed to a new folder. Im not sure what caused it, but thankfully, a soft-reset solved the problem.
I know that's not much help to you, but thought it may be a story worth sharing. Hope you get it sorted
Thanks for all your feedback guys, I appreciate it.
Unfortunately, nothing I have tried so far has even come close to working. Well I've got until Saturday to fix it, then my cousin will take it back fixed or otherwise.
Suppose he'll have to invest in a 4GB miniSDHC card until this MD issue can be resolved. Still got to call Hitachi as they have some tools on their website that might help restore the MD.
I'll keep you informed of any developments. Hopefully this is not a common occurrence on Athenas.
Does anyone know if the 8GB miniSDHC cards are available yet? I can only find the 4gig ones.
Same Issue, Same device
Yeh, I've had the same error message but I fortunately had a program on the device that will format the MD. The error message occured when attempting this so I reset the device and went back to the same program and selected the "Restore MicroDrive" function which rebooted the PDA then asked if I want to format the storage card. Tapped "Yes" and all was well.
I have had quite a few problems with this device as I know of at least 20 people who use it and have had either the same problem or similar. For example sometimes, for no reason, all the critical data on the MD becomes corrupt and shows just the "Voices" folder from TomTom6 with "collected.ini" and an obviously corrupted file with a weird filename. Sometimes a few soft resets and fully turning off and on will bring it to a point where simply creating a new folder will bring back all lost folders.
Go figure...hope this post helps.
MasterASSET
Yesterday I was play around with the VGA 144 resolution program and I noticed that on this resolution the contents of my microdrive were showing up really slowly in file explorer.
I uninstalled the program and things were back top normal.
Later I installed a newer version of the CAB for VGA 144 and this time the contents on the microdrive did not show up at all, as if it was empty, which in fact it was!
I do not know what caused this (I don't think it was the change of resolution) but was wondering if anybody else has had this happen?
The threads I have seen so far are that the microdrive is no longer visible as a drive or error messages when trying to access it....
edeplano said:
Yesterday I was play around with the VGA 144 resolution program and I noticed that on this resolution the contents of my microdrive were showing up really slowly in file explorer.
I uninstalled the program and things were back top normal.
Later I installed a newer version of the CAB for VGA 144 and this time the contents on the microdrive did not show up at all, as if it was empty, which in fact it was!
I do not know what caused this (I don't think it was the change of resolution) but was wondering if anybody else has had this happen?
The threads I have seen so far are that the microdrive is no longer visible as a drive or error messages when trying to access it....
Click to expand...
Click to collapse
Something similar happened to me and that's why I don't trust the drive. It wasn't with a VGA program, just happened.
I have never lost the microdrive, but something similar happened to me on an SDHC 4GB card. I had been using it only to store CAB files for installed programs but one day it was just 'empty'.
I pulled out the card and hooked it up to my computer, ran scandisk on it and all of the files were there, just seemed to have lost the FAT table as they were all lost files to be recovered. I reformatted the card since I had the files backed up.
I was running VISTA at the time time of the incident and I found that I had been moving files to the card using WM Device Center and I had the SD directory open on my desktop when I undocked my phone. Seems as if it had the FAT table open and and did not like being disconnected with the directory open.
There may be something analogous to this with ActiveSync, but I have never had this happen with another device, just with my U1000. I have been closing WMDC since then and have NO PROBLEMS.
so far this has not happened to me with the microdrive, but it has happened a few times with the sd card, which left me f**ked last week as i had tomtom on it, luckily I downloaded google maps to get me home. but there has to be an answer to why this is happening.
raskell said:
I have never lost the microdrive, but something similar happened to me on an SDHC 4GB card. I had been using it only to store CAB files for installed programs but one day it was just 'empty'.
I pulled out the card and hooked it up to my computer, ran scandisk on it and all of the files were there, just seemed to have lost the FAT table as they were all lost files to be recovered. I reformatted the card since I had the files backed up.
I was running VISTA at the time time of the incident and I found that I had been moving files to the card using WM Device Center and I had the SD directory open on my desktop when I undocked my phone. Seems as if it had the FAT table open and and did not like being disconnected with the directory open.
There may be something analogous to this with ActiveSync, but I have never had this happen with another device, just with my U1000. I have been closing WMDC since then and have NO PROBLEMS.
Click to expand...
Click to collapse
one of the times it happened to me was when copying files, 1 gig card is fine I dont have a 4 gig only two, you may be right about the fat, but I was using windows mobile device centre at the time.
Even though this happened to me personally...YET, I'm expecting it sooner or later. Never did get my cousins MD fixed!!
I hate this MD and not being able to trust it really defeats the object of buying this device in the first place. Looking forward to when we can eventually replace it with something else.
Surley the MD is not bigger than say the technology needed for a Full sized SD card and connections, is it? That would allow us to relatively easily upgrade our storage capacity in the future too.
Anyway, enough dreaming.
My MicroDrive wiped out too...
I was just using RescoExplorer and my x7500 stucked, I soft reseted the device and ALL files in all directories were deled, and the empty directories were there.
I used Pocket Mechanic Professional and did a scandisk and wupti all files was there again but there was about 59000 bad clusters...
Now everything is back to normal..
It happened to me twice last month both times using different s/w! (and I just start using my Advantage in July; basically this was the first time I seriously used this PDA)
The idea was nice but data storage on this MD is totally unreliable. I guess I will not be using it anymore. Even for the none vital files (e.g. music) it is not interesting seeing how much time it takes to load the MD and the ease the data disappears from the MD.
1st time I was using TomTom -on the second day of my holiday- which stopt responding. After a HTC reset TT started up and reported it could not find the Western Europe map (which I put on the MD). When I checked this map directory ALL FILES WERE GONE! Other directories appeared ok. Luckily (I thought) just for leaving on my holidays I added also the individual maps on my MD, so I switched using the Austria map, where I landed at that time. At most 2 hours later again TT froze and at inspection ALL files in the Austria directory had vaporised. Later in the evening I tried to relax from the stress driving with an "old fashioned PAPER map" and put on some music. Halfway the first number the music stopped and -you guess it right- ALL 40+ CD's were disappeared. At that time I ran Pocket mechanic 'scan disk' which reported that the FAT tables did not match (and it could not repair). Next I could not find my MD at all anymore, followed the next day by the complete HTC not being able to startup anymore after a reset (the today screen was only showing half and this part was flashing: the HTC also did not respond anymore to the h/w buttons or almost any command via the screen).
When I returned home from this first stage of my holidays (, I hard-reset the HTC after which everything returned to normal including the MD that reappeared.
After 1 week at home I was to leave for the second stage of my holidays and I prepared by putting this time all nescesary TT maps on the SD. I spend quit some hours putting some 40+ CDs again on the MD. ( I can only copy ~3 CD's at a time otherwise it aborts somewhere).
The FIRST TIME I listened to some music I started a Bowie CD and half way the first number suddenly it switched to a Stones number (no, nothing to do with 'dancing in the street'). After inspection of the MD there were already only 2 (screwed up) MP3 files left -in the root- on the complete MD!!
The MD is still in this state -and I just ran scan disk again- and appearently there is again a problem with the FAT only this time with lost clusters.
If it where not for the fact that during this 2nd trip of 4200km/2700mls over curvy B-roads TomTom gave me no troubles at all, the internal GPS worked flawless and the BlueTooth A2DP worked perfectly with my "home-made" BT helmet (for this I bought this HTC) I would have been seriously disappointed in the Advantage. As it is now I am actually quit happy with it, except for the inconvienence of not being able to use the MD.
So yes, it happened to me too: twice.
Petition for recall?
Do you guys think it's time to petition HTC for a recall of the MicroDrive? I have no idea how something like this will work but based on the feedback on the forum...there are waaaaaaaaaaaaay too many people having problems with the MicroDrive. Those that use it seriously have problems.
I myself don't have time as most of my time is being spent on the Athena Project ROM but maybe someone else can help in the matter.
What do you guys think? A massive communication effort to HTC to find out what the heck is going on here? We paid wayyyy too much money for them to think we'll be happy with what we have if there is one or two faulty parts. The one part that keeps failing us is the MicroDrive and I think it's time to get a few answers. It's our right as the consumer and get answers and the quality product that we anticipated.
I totally agree and was just trying to report my problems -including the link to this forum/thread- on the HTC site.
HTC however seems a little bit e-mail shy. Last time I checked I could not find any e-mail link at the HTC site, now I could find one but everytime when I submit my message I get a popup 'the system is experiencing some problem, please try again at a later time'.
I try again later.
scruued up
so suddenly yesterday i was just using my athena and i had this Vista Theme on Wisbar Advance running....and the device just got stuck at windows live sign-in window and the phone first just restarted but then again got stuck and the "Windows Mobile" window wich appears at the start and then wen i manually resetted it....EVERYTHING was WIPED OUT!!!...BUT everything on the device remained like the wisbar theme it asked me to install and all but on the MICRODRIVE...everything just....VANISHED!!!
I was on holiday in the u.s.a in July, and had tomtom installed (on the MD, no more room on the card), all of a sudden, it froze while driving, had to pull over and found that my usa maps had been wiped! luckily I also had igo installed with some usa maps and was able to continue my holiday without having my head stuck in a paper map, thanks for the dodgy MD HTC!
Yes, this happened to me - both the sd card and md are equally unreliable. At the moment,I install everything on my md simply because it is way way faster than the sd card. I don't use my sd card at all now,although I have two of them.
When you copy files using wm5torage, avoid starting a new copy before the one before completes. Similarly, do not use the device while copying is going on , although the system does not stop you. What I observe is that there is a higher chance of corruption when I don't observe these practice.
I used to think that md is less reliable than sd. Now I don't think that anymore. I think they are equally unreliable.
musso said:
I was on holiday in the u.s.a in July, and had tomtom installed (on the MD, no more room on the card), all of a sudden, it froze while driving, had to pull over and found that my usa maps had been wiped! luckily I also had igo installed with some usa maps and was able to continue my holiday without having my head stuck in a paper map, thanks for the dodgy MD HTC!
Click to expand...
Click to collapse
Which Tomtom version are you using? do you have WM5 or WM6? What is your Rom version?
Guys, is there a way to easily reproduce the problem in MicroDrive and SD so we can pass it to HTC and hopefully get a solution?
My new Advantage is less than 24 hours old and I too have had the Microdrive come with garbage while trying to move videos files from my PC to the PDA. I have formatted it and reloaded it, so wish me luck!!
Exactly the same story here - 7501 (WM6) less than 24 hours old.
- unable to accessed until formatted
- sometimes not showing directories/files until a soft reset
- returning messages like 'disk full or write protected' when copying from desktop
The worst of it is losing a 126Mb wmv file during one of these false 'disc write protected/full' events.
There has to be a serious issue with the OS that has to be fixed.
How do we build a poll of users with this problem?
Folks,
I have a reply from a message I sent to [email protected] last week:
Hello Bart,
Thank you for taking the time to contact HTC regarding the problems you are having with your HTC Advantage device.
Bart, we regret to see that you are having problems with the micro drive in your HTC Advantage device. If you could forward us several examples of other users having the same issues, we will forward them to our product development team for resolution. Please forward me the following information for each example:
* Serial Number
* IMEI
Identity
* OS Version -
* Radio Version -
On receipt of enough examples for these issues, we will be able to prioritize the resolution of this problem.
How can we collect this information so we can provide a united front to HTC?
Do we need a moderator to post a 'sticky' message at the top of this forum?
Btw to get this info
* Serial Number
- inside the battery compartment door flap
* IMEI
- inside the battery compartment door flap
or
- Start >> Seetings >> System Tab >> Device Infomation icon >> Identity
* OS Version -
- Start >> Seetings >> System Tab >> Device Infomation icon >> Version
* Radio Version -
- Start >> Seetings >> System Tab >> Device Infomation icon >> Version
Thanks
Bart
I'd like to contribute...
Did we get anywhere with this issue with HTC? I think it's a great idea, at least for the principle of the thing, to get them working on this (even if someone else can solve the problem better and faster). We could each submit a tx, but creating the "petition" for help that they seem to want would at least get some results. My reservation would be that we would be suckered into what seems like manipulative behavior on their part. After all, they are not government and we are not lobbyists.
I'm working on fixing it myself, but why are they releasing stuff I have to fix out of the box? If we can't get them to spend thier money & time fixing this stuff, we'll keep getting crap we have to fix, right? So where do we go from here? Anywhere?
I only get flaky when I'm on 128dpi
My MD seems to work acceptibly well on either 192 or 96, it's when I shift to 128 that things start to disapear, etc.
Hmmmm. Would, perhaps, this be a result of lame drivers?
I need you guys help real bad. Went to go use my phone when I noticed there was a gap between icons on the bottom tray of the phone. I tapped the space there to see if it was something there with no icon, but nothing happened. I figured I'd soft reset to see if that icon would go away. Now my phone has been soft reseting itself over and over and over for the past half hour. I can't get into my phone now. It loads the T-Mobile screen, loads the Windows Mobile screen then shuts down and repeats the process. Please tell me there is something I can do to fix this. I need my phone.
If it matters, I had installed some software prior to this, but nothing seemed out of the ordinary. Thanks in advance.
Try removing your SD card if you have one installed then soft resetting. If not then I really have no advice & wish you luck!
As mrbelvedere stated removing the memory card(if you have one) might fix it. If not you might have to reflash your ROM. You can d this by going to Bootlader mode (Hold CAMERA button and reset with stylus.) and flashing like normal from there.
Haven't gotten a chance to try either of your suggestions yet (I'm still at work and left my phone home) ut if I have to reflash my ROM, what exactly does that entail? I'm pretty novice when it comes to things like this so if I do like stated above, is it a pretty straight foward self explainitory process? And am I correct in assuming that if I hard reset, I lose everything and start completely fresh?
Well, you guys both helped me and unfortunately the answer isn't good. Removing the storage card did the trick, it finally stopped continously rebooting. However, a few of the apps that would load off the SC didn't load (which I could probably fix later) but then another error would pop up and this one said "No language dat file". I would press the ok button but the phone would just lock up and freeze and I'd have to pull the battery just to shut it off. Tried it a few more times, same thing every time. Did a little research and it seems this is caused by having Fizz Weather installed on your SC, which, of course, I had did not to long ago. Every article I read basically said I need to do a hard reset to get rid of this problem. I'm resigned to the fact that I'm going to have to start fresh, which in a way is a good thing because I can start clean and not download all the bull I previously had on my Wing (I was a new app fiend!), but I do have a few quick questions if you'd be so inclined.
Also, I don't have a sync cable, just a memory card reader so I can't do any ActiveSync stuff.
1. I did have SPB Backup on there and do have about 2 recent backups, however all I really need off them is my contact info, because I would like to start fresh. After I hard reset, do I have to reinstall SPB Backup to run the backup, or can I run it on my fresh Wing with out it.
2. What do I do about my Storage Card? I know I can just copy my movies, music, tsk files and extra stuff to my computer but what about the program files of apps I installed to the storage card? Do I just delete that folder? Should I delete the whole card and start fresh there as well? How exactly does that work?
Sorry for all the questions, but this is my first time having to do a hard reset and I don't want to screw up my phone any worse than I apparently already have. Thanks in advance.
FatBoyExtraordinaire said:
Well, you guys both helped me and unfortunately the answer isn't good. Removing the storage card did the trick, it finally stopped continously rebooting. However, a few of the apps that would load off the SC didn't load (which I could probably fix later) but then another error would pop up and this one said "No language dat file". I would press the ok button but the phone would just lock up and freeze and I'd have to pull the battery just to shut it off. Tried it a few more times, same thing every time. Did a little research and it seems this is caused by having Fizz Weather installed on your SC, which, of course, I had did not to long ago. Every article I read basically said I need to do a hard reset to get rid of this problem. I'm resigned to the fact that I'm going to have to start fresh, which in a way is a good thing because I can start clean and not download all the bull I previously had on my Wing (I was a new app fiend!), but I do have a few quick questions if you'd be so inclined.
Also, I don't have a sync cable, just a memory card reader so I can't do any ActiveSync stuff.
1. I did have SPB Backup on there and do have about 2 recent backups, however all I really need off them is my contact info, because I would like to start fresh. After I hard reset, do I have to reinstall SPB Backup to run the backup, or can I run it on my fresh Wing with out it.
2. What do I do about my Storage Card? I know I can just copy my movies, music, tsk files and extra stuff to my computer but what about the program files of apps I installed to the storage card? Do I just delete that folder? Should I delete the whole card and start fresh there as well? How exactly does that work?
Sorry for all the questions, but this is my first time having to do a hard reset and I don't want to screw up my phone any worse than I apparently already have. Thanks in advance.
Click to expand...
Click to collapse
First off, I would get a data cable for your phone, and then get the latest version of ActiveSync. This way, you can transfer files easily, plus, you can backup all your data/contacts. Plus, if/when you want to flash to a better rom, it's easier this way. You are going to want to reformat your flash card. Just for the time being back up all files on your computer, and flash it that way. Doing a hard reset isn't difficult or bad, but you will lose all data stored on your phone. It just basically reinstalls the original operating system, so it will be like you turned it on for the first time. Do you know how to do a hard reset? After this is all said and done, I would start looking into flashing to a different rom. The one that comes stock on our phones SUCKS.
Yeah, I definitely will be looking into a data cable now. Ironically, I was just looking at docking stations with the cable attached right before my phone went down. As for the latest version of AS, do you mean for the PC or the phone? I figured I should clear the storage card as well, since nothing will be linked to it anymore. The only thing I'm really mad about is losing my contacts, but hopefully spb backup will fix that. I do know how to hard reset, was reading up on it all night. I'm going to do that, see if all goes well, if it does, I'm going to buy that docking station then probably ask you about flashing! Thanks again for the help.
Sorry to post again, but I have yet another question. My friend has this ( http://www.circuitcity.com/ssm/Mad-...oid/199058/catOid/0/rpem/ccd/productDetail.do ) and no longer uses it. It looks like the ports are the same as my Wing. Could I use that as a active sync cable?
Nevermind, I'm an idiot. Was looking for a HDMI cord in my junk wire box under the bed and, low and behold, what do I find? Not 1, not 2, but 3 usb sync cables! I'm such an idiot! I hard reset, lose everything and now I find the cables. Oh well, you live and you learn. Besides, I can start fresh and get into this flashing business.