Database Users

Activesync and Exchange server

I have an O2 XDA mini S.
I have spent about 12 hours trying to configure it, and am having a complete nightmare. Am completly stuck and hoping someone can help me.
I have put in all the settings on the XDA and told it to sync with our exchange server. The device connects and you can see it syncronising eg Calander 6/6, emails 60/60.
So it all looks like it is working I then go into my outlook email folder on the device and all my folders are there but they're all empty. I have altered the syncronisation options so it syncronise all my folders for the last 3 days, but still nothing.
Strangely if I create a calander appointment on the XDA it does get syncronised back to the calendar on the exchange server. The same if I send an e-mail, the e-mail does get sent and ends up on my exchange servers sent items.
So basically anything created on the XDA gets synced back to the exchange server, but anything created on the exchange server does not get synced across to the XDA. Even though when you connect it looks like it does.
We are using Exchange 2003 SP2, and ActiveSync Version 4.1.
Any help would be very much appreciated as we have bought 5 of these XDA's for all the top brass at my company and they are breathing down my neck asking when they are going to be set up.

Hi,
I'm sure you have already checked, but are the folders set to synchronise within Outlook on the device.
Menu/Tools/Manage Folders and put a cross in the appropriate boxes.
Apologies if you had already done this.
Regards,
White.

Thanks for the reply and yes I have already done that.
To clarify some of my earlier statements I am trying to do this wirelessly using GPRS, but to rule out any firewall problems (we use ISA 2004), I have plugged the device into my PC using a USB connection I have then changed the server address to the local address and the same thing happens.
The only slightly odd thing I'm doing is using an HTTP connection as I can't get the certificates to be accepted on the device for an HTTPS connection.

Duplicate post deleted,
Sorry.
Regards,
White.

Try this link
http://www.msexchange.org/tutorials...ng-Part1-Microsoft-DirectPush-technology.html
for me it works fine so I will try to help... but lets try the link first.

Have checked through our configuration with regard to the above link and everything is fine.
I just don't understand as the XDA appears to connect okay, and seem to be uploading from the server, it can also send things back to the server. It just doesn't actually recive anything.
It's so frustrating eg it will say reciving 0/61 e-mails it will then go to 61/61, eg like it has dowloaded them, but when you look nothing is there. It must be talking to the server though as it knows how many e-mails there are.

Not much help here..............
..............but I gave up with our exchange server !! 8-(
I, too, couldn't get past the certificate error.
Really pi**es me off !! Yet I can lie in bed @ home and VPN onto the server desktop via my XDA and my home WiFi switch/router and read my emails via the server's IE via the company intranet.....<shrug>
I HATE MS sooooooooooooooooo much !!
Enough redundant posting already !!

I agree
I agree it's crazy about the certificates, it's just bizarre that it doesn't give you the option to accept the certificate anyway. As I'm stuck with using HTTP now which is obviously not very secure. Well I would be stuck using HTTP if I could get it to work, but as posted before it just doesn't.
So stuck with dowloading my e-mails using IMAP, and syncing my calandar using a usb cable, which is not ideal.
Anyway once again any insight or help would be great.

http://support.microsoft.com/kb/817379/en-us
Method 2 is what I've had to do to my exchange server to get anything working.

Thanks
Have already made the changes discussed in the article, as before I did that it was erroring out, now it appears to dowload the e-mails but nothing happens.

Thanks for the tip!
I needed this info!

Further info............
....................O2 have told me via dataservices support there is a problem with self-certification - This has come from Microsoft who have said there is an issue.
O2 and MS are working on a fix but no timeframe as yet - a number of users have reported the issue.
Third party certificates are OK apparently - I have tracked down a free source - www.cacert.org but whilst i have got a personal email certificate for my PC I can't get throught the documentation to obtain a certificate for the Exchange server at work. This is because, I think, we don't have a domain that's linked to it - we just VPN to an IP address......if anyone can help work out how to submit a valid certificate request, I'd be very grateful

Further info............
....................O2 have told me via dataservices support there is a problem with self-certification - This has come from Microsoft who have said there is an issue.
o2 and MS are working on a fix but no timeframe as yet - a number of users have reported the issue.
Third party certificates are OK apparently - I have tracked down a free source - www.cacert.org but whilst i have got a personal email certificate for my PC I can't get throught the documentation to obtain a certificate for the Exchange server at work. This is because, I think, we don't have a domain that's linked to it - we just VPN to an IP address......if anyone can help work out how to submit a valid certificate request, I'd be very grateful

so you are unable to set up the sync between your O2 and the exchange server? or you cant get the HTTPS to work at all?
my colleague is using a QTEK9100 and he managed to get the push mail to work. the sync with exchange server seems to be working. he couldnt get it work before this because exchange server need to have HTTPS enable, so we endup getting a digital cert from a vendor.
so now he is happily getting email push to his qtek. and sync works fine as well. i am yet to get my unit so i cant say much about the setting need to be done but there must be something missing here.

Hi.
I have Exchange 2k3 SP2 using my own certificates, an XDA Mini and XDA Exec with O2 GPRS all using push email fine. No issues with O2, Exchange, Microsoft or anything - it just works!
The only thing I did need to do on the XDA's was to import a copy of my Certificate Servers root certificate.
Have been using this with Exchange push for a couple of weeks and before then used the same setup with XDA IIi's using Exchange Activesync.
Merlin

Hi.
I have Exchange 2k3 SP2 using my own certificates, an XDA Mini and XDA Exec with O2 GPRS all using push email fine. No issues with O2, Exchange, Microsoft or anything - it just works!
The only thing I did need to do on the XDA's was to import a copy of my Certificate Servers root certificate.
Have been using this with Exchange push for a couple of weeks and before then used the same setup with XDA IIi's using Exchange Activesync.
Merlin

Lucky You, RB............
.............I, too have imported the server certificate but neither I nor O2 could get it to install on mine or their machines.....that's when they told me about the issue..................
It's a valid certificate cos our server works as it should !
The real crazy thing is, I can VPN to our server using my XDA via my home WiFi router, see the server desktop via mstsc and open my exchange mailbox using the company intranet in IE - all on my XDA in my bed !!!
Security ?!!? Pah!!!!

Hi
Which certificate have you imported, the certificate on the exchange server or the ROOT certificate from your Cert Server?
You need the ROOT CERTIFICATE not the Exchange Web Server certificate
Merlin

We're running...........
........SBS 2003 SP2 with Exchange Server
The certificate is the only one we have for the server as a whole.............

If you click on the certificate and look at the certification path tag, what does it say...(Can you post a screen shot of it?)

Connecting to Exchange Server

My company runs an exchange server for email, and I was wondering if anyknow knows how to connect to them, using the mogul. I went through the setup on the phone, with no success...Are their any additional steps required to connect to the server when you are not on the same network as the server?

Missing Certificate ?
I think you'll have to install the certificate from your Mailserver on the phone to get it working.
Do you get any active-sync error code when you're trying to sync ?
In general you get an error-code in ActiveSync which is telling you what's wrong...
IMHO the best idea would be: aks your IT-Stuff in your company

you need to add a server in active sync with your companys exchange server addy and your username/password

To be clear you need to enter your companies OWA server address. At most small companies this is your Exchange server and at most large companies it is your ISA server.
Example:
You access OWA using https://exchange.mycompany.com/exchange
You enter: exchange.mycompany.com in the activesync settings and you use your username, password and domain to authenticate
You also need to make sure Outlook Mobile Access is enabled on the Exchange Server and on your Exchange Mailbox. You will need to contact your IT Admin to verify these settings.

I'm in the same boat as the OP. I had been trying to hit the mail server directly or via VPN, with no luck, probably due to no certificate. Never thought about OWA. I set this up as indicated in the prior post, and checked 'Tasks' only (just to run a quick test), and it sync'ed fine. I then checked email and calendar, and now it takes me to a company sign-in web page (same page I encounter when using web access to OWA). Weird thing is the page is in the ActiveSync window and does not appear to be rendering correctly or completely (e.g. no 'submit' button). Nonetheless, I sign in and click where the submit button "should be" and the page goes away and it appears to start syncing, only to take me back to the sign-in page again after 15-20 seconds. Any suggestions on how to get past this point? I've tried logging in to OWA from IE, but ActiveSync still brings up this sign-in page. And yes, I've got my userID, pswd, and domain properly set up as well. Thanks.
BTW, my company IT won't help because they only support handheld access for specific company-issued devices.

try using mail.yourcompanymailserver.com/oma
its a lightweight version that handles easy in mobile browsers (only if your IT guys have enabled it)
as for the OP your exchange settings could vary depending on how your admin set it up, ssl (requiring a certificate) or not. to get the certificate from your company you can dl it from the server mail.yourcompanymailserver.com/cersrv
you log in using your mail credentials and you select download certificate chain and select a der 64.
save it to your phone and just install.
chances are though if your company is using a lot of treo's they dont require ssl because you can't install self issued certificates on them (good work palm). so if you want to ask your IT guys their setup and post it here i can try to walk through it with you.

this is my situation and how i got it to work.
Although i tried to internal address of 1x01po2s.domain.name, that didn't work.
I thought about it for a while, and reasoned if i can access my companies exchange server outside the network through a http://mail.domain.name address, then maybe that'll work hahaha
BAM! it did and now it works perfectly fine. Conincidentally, since i started trying to get this going last week, i emailed a few guys i know and the last one who got my email (it was forwarded to try to solve the problem) said that because of security policies, i am not allowed to do this. Ooops!
Here is a quick run down of my settings:
server address: mail.domain.name
ssl is selected (checked)
username: exchange/nt workstation login name
password: user password
domain: network domain (we have different domains)
save password is selected
under advanced you can select whatever options you like
next select e-mail, and any other options you want
and you're done!
I also enabled the push email icon and get my email regularly on my phone throughout the day.
Well, i hope that this helps some of you out.

server address: mail.domain.name
Click to expand...
Click to collapse
just so folks know there is no standard for this, its whatever subdomain your company decided to put OWA on, for my company its webmail.companywebsite.com
best thing to do would be to ask someone in your company how to access email from outside the office using internet explorer, thats the address your lookign for

Sprint mogul (Titan) WM6.1 Rom update killed exchange server activesync
(Sorry in advance for the long Email) I purchased a Mogul from RS about three weeks ago. For the first week, it worked great! I logged into my company exchange server down loaded and synced email, cal,contacts,tasks ... was very excited. I also got very excited when I started t read threads in this blog .... it seems like there are some pretty smart members maybe someone can help!!
Noticed that there was a new Rom (Sprint TV and improved connection) installed the ROM.
Have spent endless hours with HTC technical support, sprint technical support (not an appropriate name). At times managed to get the email to load but never again Cal, Tasks, contacts. Always able to get sent emails to load (by checking option) . I'm left with a couple of alternatives (any others would be greatly appreciated (actually I really like this phone but I need my email,schedule,etc to work) The error is 0x8503001C there is no exact description about this from MSmobile it seesm to be an awh**** code. Searching on the web provides 1000s of hits unfortunately not just my issue.
o Go to an early Rom WM6.0. So far it seems like to do this I need to unlock the phone then flash the earlier rom?? Since no SIM card I need to hack the registry?? There are several products out there which is best (I do not mind paying for somethng that works well). I down loaded several "Oficial ROm versions ... unfortunately did not write down the number of the one the phone came with.
o Find some way of getting this thing to work well to keep the extra features
o My grace period ends in a week ... cancel with Sprint go to Att but there is not a 3G phone I like ... only Iphone ... it has issues for exchange server??
o I got my wife a Touch at the same time (it runs WM6.1) same issue. Downloaded once my corp email no cal, etc.
o I was told that this Rom was cooked up by MS & Sprint what a disaster
Please, please help ... Thanks in advance
Scurfer

Exchange email and Skype not working after Upgrading Sprint Touch to Wm6.1
The Exchange activesync died at connection and never can sync my company emails after I upgraded Touch to 6.1 Sprint/HTC ROM. Skype also does not work, no sound after first ring, even with 2.2.0.45. I like the GPS and Rev.A speed, and do not want to risk downgrading the ROM. Anybody encounter ssimilar situation?

MS hotfix for SMTP not needed for HD

In case you are wondering if you need to install the hotfix Microsoft released yesterday for the deadly SMTP "bug" in WinMobile: You don't need it, since HD has 6.1.4, and patch is only needed for up to 6.1.3 . Only remedy until now was hardreset, for pre-HD.
Link to MS hotfix page: http://bit.ly/Kv5b
This behavior is associated with a feature that was introduced in Windows Mobile 6.1. It provides a way for users to send e-mail through an alternate outbound e-mail server provided by their mobile operator in the event that the default outbound e-mail server becomes inaccessible.
The problem occurs if a mobile operator doesn't use this feature, and therefore doesn't supply a value for the alternate SMTP address. When the mobile device fails on any attempt to connect to the e-mail provider's default SMTP server, Windows Mobile 6.1 automatically loads the value for the alternate SMTP server—which in this case is blank. The e-mail account configuration details are then corrupted, which results in loss of the ability to send e-mail with that particular e-mail account.
With this fix, the feature is patched to ensure that Windows Mobile 6.1 takes appropriate action when it detects a blank value for the Alternate SMTP server.

TT and Garmin did work, but now not getting gps fix, advice please.
Hi!
sorry miss post !
Ofiaich

Ofiaich, I think you may have replied to the wrong thread there.

Lucas0511 said:
In case you are wondering if you need to install the hotfix Microsoft released yesterday for the deadly SMTP "bug" in WinMobile: You don't need it, since HD has 6.1.4, and patch is only needed for up to 6.1.3 . Only remedy until now was hardreset, for pre-HD.
Click to expand...
Click to collapse
Thanks for that information
Good news is always most welcome !
- Steve

hi there
i just want to make clear that the smtp bug is NOT fixed on WM 6.1.4 . I recently bought the HD
and it has like mentioned before
WM 6.1.4.0 running on it, but still i cannot send emails,
it wont connect with the smtp server. Can anyone tell me wether an un-
official fix is available for the smtp bug on WM 6.1.4.0?
i looked everywhere but found nothing.
thanx in advance

same problem
6.1.4 is not fixed, smtp fails... and you can't install the fix that works only until 6.1.3
please help, I tried anything but I can't find any good tip or patch around..
thanks

I do a lot of email on my HD, before with SMTP. But I prefer Push (receiving email on my HD automatically), so if your provider supports Imap maybe Imap Pusher Service is for you:
http://www.codeplex.com/ImapPusherService
The program is no longer supported, and has a bug freezing it when it cannot connect to the server for a prolongued time (no signal), but it works fine in major coverage areas. I use it with Gmail and German GMX.

Well, since the bug is basically that your operator has not set a secondary SMTP server in the registry, maybe this reg entry suggested by ButtonBoy from this forum here could help you.
1. Add the reg key “Operator” to \\HKLM\System\Inbox\Settings
2. Add the reg key "OutgoingServer" below Operator key.
3. Add the reg val (reg_str) "OutgoingServer" below Operator key- “127.0.0.1”
4. Soft reset
Of course this is not a working SMTP server, but maybe your Outlook Mobile will be happy with it.
http://forum.xda-developers.com/showpost.php?p=2776411&postcount=83

I tried buttonboy fix...
doesn't work
smtp settings from my provider are:
incoming:
mail.xxx.com ssl activated
smtp:
smtp.xxx.com ssl activated
username and password different from incoming

Ok, just to make sure, and since the smtp/imap bug corrupts your mail account and settings, did you try the buttonboy fix with a new mail account, not an already corrupted one I hope.
The Outlook Mobile team on the blog says its working on a fix for the fix, but only covering problems with the initial fix not being validated by a certificate on the mobile. Doubt this will cover problems you have.
In the meantime, maybe you could try out Flexmail trial client as an alternative to Outlook Mobile messaging.
http://www.webis.net/products_info.php?p_id=mail

thanks...
I'm trying flexmail
my provider told me that maybe the bug it's depending on their server not running windows but linux.

Push email and Telstra HD2

Can anyone confirm that they receive their push email through Exchange server (via Activesync) instantly on their Tesltra HD2 (stock ROM) whilst using Tesltra's Mobile Email plan? I am only getting my email every 8 minutes (which appears to be a result of the server not allowing the connection to remain open for the duration of each exchange heartbeat). Tesltra says there is no fault on their side, HTC and my IT deptartment likewise deny responsibility!

Anybody? My last resort is to flash the ROM with a generic ROM and remove the Dedicated settings for Activesync that Telstra imposes.

tangiers said:
Anybody? My last resort is to flash the ROM with a generic ROM and remove the Dedicated settings for Activesync that Telstra imposes.
Click to expand...
Click to collapse
If your organization's front firewall is configured to kill HTTP connections after they've been idle for a certain amount of time, that can cause a problem like this.
I know ISA 2006 (which I used to publish my personal Exchange) has a wizard for publishing Exchange, which allows the appropriate length of HTTP connection for ActiveSync.
Other firewalls may require more configuration...

Thanks Spike. That is my diagnosis too but the Exchange adminstrator keeps saying its Telstra's fault not theirs. I was hoping to see if anyone could tell me that Tesltra works fine on theirs to prove that it must be these settings that are wrong.

tangiers said:
Thanks Spike. That is my diagnosis too but the Exchange adminstrator keeps saying its Telstra's fault not theirs. I was hoping to see if anyone could tell me that Tesltra works fine on theirs to prove that it must be these settings that are wrong.
Click to expand...
Click to collapse
Does your organization have any other [external] devices that use ActiveSync?

Don't know. I'm told that iPhone users aren't complaining but that doesn't mean they are using push email rather than pop.

tangiers said:
Don't know. I'm told that iPhone users aren't complaining but that doesn't mean they are using push email rather than pop.
Click to expand...
Click to collapse
Does your organization support POP3 or IMAP4 against Exchange?
Most organizations do not.

I fixed the problem. I was using an owa.{domain}.com address for the server in Outlook on the phone. This address worked fine except for the emails only coming through every eight minutes. I changed the address by adding "/exchange" to the address and emails started coming through instantly, as push mail should. But it was shortlived. The phone kept chopping the "/exchange" part of the address and going back to the old problem. I then deleted the Outlook account and established the Excahnge partnership through the Mobile Device Centre with the phone connect via USB to a computer ON THE WORK DOMAIN. Before I set up the phone OTA / through a pc at home. This doesn't work. I think it has something to do with Exchange trusting a device that connects with USB to a PC in the work network rather than outside through the internet. All is working. No thanks to TELSTRA, HTC or the IT Department!!!!!

Mail exchange

Hi all,
I've got a problem with my friend new galaxy s with the email exchange.
I'm trying to configure his clompany email exchange on the phone always give me unable to connect.
Hope u can help me with that issue
Regards
Sent from my Nexus One using XDA App

You sure his company exchange all set up ok? Make sure you are using SSL and that SSL certificates are installed correctly on the server. The sever to connect to is the same as your OWA server minus the https:// like mine for example is owa.domain.com

Mail Exchange
Hi,
had the same issue on my Galaxy running on Froyo JP6 with Exchange 2010 SP1.
It was a problem with security certificates. Fixed it by exchanging the email.apk.
Google for: laur.ie Fixing Android 2.2 Sync after Upgrading to Exchange 2010 SP1
(as I am not yet allowed to post external links)
Best regards
markus

An issue I had that confused me for ages with the exchange account was that I had forgotten to use my Exchange windows username to login, which was different to my email address alias.
So used to logging in everywhere with email addresses these days.

Hi,
Is he using an Internet access APN or an internal company one(with no access to internet). If this is the case first try to conect using the internet APN and after you get no resposne from the server try with the Intranet APN. It should work. This was the problem in my case.
BR,
Mircea