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I stupidly dropped a screwdriver onto my screen, and its made a really annoying dent on the screen, so i'm going to try to get a replacement MDA Pro (Im still within my 30 days of starting my contract).
Obviously i'm not covered for accidental damage, so i was thinking of nuking it somehow, if i disconnect it mid-flash, will that put it beyond repair (from t-mobiles pov) and will they send a replacement? (Can they tell that, that is the cause of the fault?)
Thanks!
Probably not going to get anyone on the board to help you commit fraud but if you're industrious you can probabl figure something out.
I dont see them going for it.
You try to get it exchanged as not working when there is a dent in the screen?
Come up with a better excuse for the dent?
Like throw the whole thing at the floor and say someone knocked it out of your hand? :twisted:
haha
twist the screen 360degrees does the trick :twisted: and is still under tmobile warrenty
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
joebongo said:
I doubt you need to wreck it, there are so many imperfections. Does your camera show dead pixels (very highly likely it does) then that qualifies for exchange. Does the lid creak badly? Does the metal plate at the top sit properly? Is the keyboard slightly misaligned?
Look and ye shall find glitches. Almost guaranteed sorry to say.
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Actually yeah, my camera has got loads, and my screen has got 2 dead pixel. Are you sure thats enough to get a replacement? I'm sure it'll look dodgy if i say that, and they decline it, then i call back a few days later and say 'oh no, it died!' lol
Am i right in thinking that i've got to do this within the first 30 days of my contract? (I didnt take out insurance) and im assuming ill get a brand new replacement, not a refurb?
Ohh and last thing, i read on t-mobile.com that they send out the replacement first, then ONCE you've recieved that, you then send out your phone, is that the same process here in the UK?
Thanks
its usually 28 days, not 30!
Unless it's an upgrade.... I was told 7 days, and that's what the paperwork says too.... and if it's a replacement, it'll be a refurb if they have one, otherwise new... least that's what it was last year....
Hmmm :/
Do they send the replacement before they receive yours?
I called T-Mob about a problem on mine which is outside the 7days, but well within the years warranty, they said I have two options...
1) Go to a T-Mobile store, where you can get a loan phone (an old nokia...) while yours is being repaired/replaced
2) They will send you a jiffy bag for pre-paid postage, post it off (no loan phone) and will replace/repair within 5 working days.
Don't know if this is the same if it's within your cancellation period....
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
jmdrizen said:
Pooper said:
Hmmm i'll probably take it to a store then.
If i DO decided to flash it, and pull the plug 1/2 way through, will they know for DEFINATE that it was due to me trying to flash it, and is it recoverable?
Thanks!
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Don't know if it always is recoverable, but I've recovered a BA and a UNI that mucked up during flashing
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Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
Pooper said:
Might try frying it. hmm might blow up the microwave though lol, or i might try attaching it to the mains.. hm although that's kinda. life threatening lol
Gah, such an annoying situation lol
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dude do be careful when doing those since it would probably affect your microwave/house property warranty as well ...
That's a good point... is it worth risking it, just for a dent on a phone??
ok screw it, i have a plan:
Car battery + jump leads + MDA Pro = dead phone (at least, i hope!) lol
I Have done similar with a laptop months ago... I cut a usb cable in half and injected 15v (the power from the laptops actual charger) into the usb port fried the motherboad good and proper! and got a full replacement. hope this helps
You all do realise that this is *fraud*, carrying anything up to serious jailtime, we're discussing here? And that this is a medium where what you say is not only completely public, so accessible to (agents of) the people you're defrauding, but also permanently recorded to be used as evidence against you?
Furthermore, you do realise that defrauding HTC in this manner makes all the rest of our honest folk's devices that much more expensive?
Not to mention that if they refuse to honour your warranty, say because they know how to google, that you've gone from a fully functional PDA with a little dent to a doorstop.
just tell them that the dent was there when u got it, and didn't think to swap it straight away, act DUMB.
MFer. Grrrrrrr.
what were you doing with it at the time. Were you trying to overclock and just passed the limit. it could be some water damage...been taking a bath wit ur phone????. Or you might just get lucky and it could be that the connector for the flex cable has become lose. If you are comfortable with opening electronics I'd suggest downloading the Herald service manual (do a search if you can't find it i'll send you one) and checking out the status of the flex cable. The flex cable can be cut or moved without even opening the phone...all it would take is something like a thin card to slide in bewteen the screen and the keyboard to cause this.
Hope that provides some insight...
Don't give up...it is cheaper to repair the phone than to buy a new one.....unless you were looking for an excuse to get Tytn II
Before you open it and void your warranty, make sure theres NOTHING else you can do about the problem. For example if you have insurance, USE it first, dont try opening it. In the event you mess it up even more opening it, you're DEFINITELY f***ed because you voided the warranty opening it.
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
duprade said:
I had a touchscreen go dead on one of my Wings.
What happened was, the speaker started giving out, and then all of a sudden the touchscreen died.
I concluded that some moisted go into the phone, thru the earpiece speaker, and mess it up.
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I remember you posting that u recieved a replacement too?? How did u manage to pull that one off. Working at Rogers even if there was a hint of water damage we would deny the repair saying it'll b cheaper to get a new phone...o how we used to rip ppl off...
Well, the way it got "water damaged" .. was bc I was holding the Wing and a Dasani water bottle in the same hand when I was getting into my car. When I was on the road, I went to use my phone, and the earpiece sounded weird... the sound was all the way up, but it sounded really low and distorted... I also noticed some moisture around earpiece from the condensation off of the bottle.
Again, this is me assuming that's what happened, but the evidence points in that directions, since I had been using my phone all along, because I had been on it because I was about to go out clubbing and what not, so I had made repeated phone calls until I was in my car... plus I noticed the moisture because I remember wiping it off as I went to use the phone.
So It wasn't water damaged to the point where it got submerged, but a little while later, the touchscreen went dead as well... so I'm assuming what happened was, water got into the device thru the the earpiece and that caused a problem with the wiring or something.
As far as the replacement, I just went into the TMO store, and *****ed and complained and told them it was ridiculous that the phone quite working after having it just 3 weeks. Luckily I had my receipts and everything saved. They have a 14 day exchange period, but I've also been with Tmo forever. I originally had Powertel a decade ago, then Voicestream bought Powertel, then Tmobile bought Voicestream...
I've been "loyal" for a very long time, not to mention every single phone on the account (6 lines) is one of their expensive one ...either Wings, Blackberries, etc... not the cheap free phone they offer with their cheapest plan... and I think I have every right to expect good customer service from them.
Well I'm glad that they replaced your phone, being a customer for that long they should have just gave it to you free in the first place. But I refuse to believe that a little condensation caused this because of past exp. My friend dropped PPC6700 i sold him in the toilet and it still worked after.
PS:I hope you weren't talking and driving at the same time, bad things happen when you mix the two as shown in this example.
wow. I definitely need to get hands-free setup in my car!
Maybe he tried to install the tochflo .cab...
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
xavier6303 said:
A member of my team at work had her wing touch screen go out too. She got a brand new one free with the phone warranty. I guess I gotta look out for my wings well-being.
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Yeeargh! And T-Mobile tells me I gotta contact HTC directly because I didn't buy directly from them. HTC on the other hand tells me to send it in, they will "determine if it's a warranty issue", whether they feel like repairing it or sending me a replacement, for free or for an unknown charge, and in any case there will be a $28 assessment charge on my credit card should I be unhappy with their decision.
ok I know for a fact they will replace your htc hero (it'll be refurbished, but if your dust is as bad as it is on mine then it's worth it).
this is what I did (it's long kinda, i'll put a tl;dr at the bottom) to get a refurbed phone from sprint for no money.
skip to bottom if you want summarized version
-spent about 30 minutes in a sprint live chat, the denied any problems with the phone and tried blaming it on me, I said their forum is full of cases of people with the issue, they told me they don't support online forums. I said then why do you guys have one. they asked for a link to the thread (i linked to one with a bunch of complaints about it in one thread) and told me to just go to the repair center and they would fix it for free, no problems at all.
-went to the sprint repair center, they said sure it'll take about 30 minutes BEFORE my phone went to the back by the techs they opened it up and said it had water damage. I stood there dumbfounded, not once had my phone been near water. He said it was from sweaty palms or sweat on my head. I said come on dude the phone has no problems other than the dust, the water detecting strip isn't even all red it's no big deal, he wouldn't budge though. he told me to go pay 100 for a refurb (deductible)
-called sprint *2. summarized what just happened they said oh no they should have been able to fix it for you. I asked what now ? they said they could have a refurbed phone sent out to me instead of having me go back there. HOWEVER if there was water damage they would charge me (I'm sure there isn't though, the strip isnt' fully activated yet).
summarized
tl;dr - If you have dust, take your phone to the repair center, they can take it apart safely, without voiding the warranty. If you have a custom rom, just take out the battery before giving them the phone. If you have ANY signs of water damage, call *2, explain that you just tried to have the dust blown out at a repair center and they refused due to a minute amount of water on the sensor. they will ship one to you in 2-5 days.
I guess this is mostly my little rant on how much sprint likes to pawn their responsibilities of on the next person. Everytime i go to the damn repair center they say water damage !
yeah i just got my replacement the other day becuase of dust only mine was new not refurb.
I'm assuming it'll be refurbed, but it may be new, I will post what it is when I get it (probably monday or tuesday).
I'm going to have to do this soon, mine is filling up.
So the solution is replaced phones/cleaning out. But they have not fixed this problem? Makes no sense.
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
auxny said:
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
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So the issue is unclean houses? Your logic at the very least is interesting. And you having two clean heros does make you an expert, I mean that is a big sample size. Those filthy dusty pigs!
i agree
For the Brave who want to clean their own...
androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html[/url]
auxny said:
i agree
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Yeah and the fact that none of their other electronics have dust in their displays is pure luck. Sprint should just email all those whiny bastards and tell them to take a shower every once and awhile.
bob2300nx said:
Yeah and the fact that none of their other electronics have dust in their displays is pure luck. Sprint should just email all those whiny bastards and tell them to take a shower every once and awhile.
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It's like your in my head d00d. instead of replacement phones, they should get you guys a hover vacuum
I have had a zagg case on my hero since day one and dust has filled the lower screen and top left part of the screen as well. I don't live in a dusty house, not that it would matter really since I'm hardly home.
Also, yes you could disassemble your phone, but that could void the warranty, and this was is free and you could get a new phone from it.
Tell ur mom to start cleaning out your pants pockets better.
Stop placing the damn phone into those filthy pockets till she learns to do the laundry correctly.
Or better yet, how about YOU take a min to clean them before YOU put them on......dust problem solved......your welcome!!!
auxny said:
Did you guys ever think of cleaning your houses? wtf? I've had 2 heros since it came out, and neither of them have any dust what so ever
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dang every time you post you make your self look like an ass lol
this is the internet, young sir, so only a no life loser would care if they look like an ass online, so skeet skeet your face!
Or a complete prick...
rockage said:
ok I know for a fact they will replace your htc hero (it'll be refurbished, but if your dust is as bad as it is on mine then it's worth it).
this is what I did (it's long kinda, i'll put a tl;dr at the bottom) to get a refurbed phone from sprint for no money.
skip to bottom if you want summarized version
-spent about 30 minutes in a sprint live chat, the denied any problems with the phone and tried blaming it on me, I said their forum is full of cases of people with the issue, they told me they don't support online forums. I said then why do you guys have one. they asked for a link to the thread (i linked to one with a bunch of complaints about it in one thread) and told me to just go to the repair center and they would fix it for free, no problems at all.
-went to the sprint repair center, they said sure it'll take about 30 minutes BEFORE my phone went to the back by the techs they opened it up and said it had water damage. I stood there dumbfounded, not once had my phone been near water. He said it was from sweaty palms or sweat on my head. I said come on dude the phone has no problems other than the dust, the water detecting strip isn't even all red it's no big deal, he wouldn't budge though. he told me to go pay 100 for a refurb (deductible)
-called sprint *2. summarized what just happened they said oh no they should have been able to fix it for you. I asked what now ? they said they could have a refurbed phone sent out to me instead of having me go back there. HOWEVER if there was water damage they would charge me (I'm sure there isn't though, the strip isnt' fully activated yet).
summarized
tl;dr - If you have dust, take your phone to the repair center, they can take it apart safely, without voiding the warranty. If you have a custom rom, just take out the battery before giving them the phone. If you have ANY signs of water damage, call *2, explain that you just tried to have the dust blown out at a repair center and they refused due to a minute amount of water on the sensor. they will ship one to you in 2-5 days.
I guess this is mostly my little rant on how much sprint likes to pawn their responsibilities of on the next person. Everytime i go to the damn repair center they say water damage !
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unlike vzw, sprint techs dont use the indicator strip as evidence of water damage. it can be a clue, but when they take the phone apart they have to find corrosion on the board to claim liquid damage. believe it or not they actually get paid to fix phones (and are tracked on when they fix a phone versus referring to insuance or having to exchange it) so the techs want to fix as many phones as possible. the hero dust issue is a very easy repair too.
also, theres no such thing as "not enough" water damage. when moisture gets on the strip it turns colors, plain and simple. yes, if it is submerged then it will get more red than if its just a drop of water, but a drop of water is all it takes to fry electronics. now chances are the warehouse wont look at it enough to charge you, but do be weary if the techs makred the device damaged beyond repair which they should have if they denied the repair in the first place.
unlike vzw, sprint techs dont use the indicator strip as evidence of water damage. it can be a clue, but when they take the phone apart they have to find corrosion on the board to claim liquid damage. believe it or not they actually get paid to fix phones (and are tracked on when they fix a phone versus referring to insuance or having to exchange it) so the techs want to fix as many phones as possible. the hero dust issue is a very easy repair too.
also, theres no such thing as "not enough" water damage. when moisture gets on the strip it turns colors, plain and simple. yes, if it is submerged then it will get more red than if its just a drop of water, but a drop of water is all it takes to fry electronics. now chances are the warehouse wont look at it enough to charge you, but do be weary if the techs makred the device damaged beyond repair which they should have if they denied the repair in the first place.
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the tech didnt get to look at my phone it was someone at the front counter he opened it up without saying anything to me and said oh theres water damage. the whole strip isn't red is what I meant. I never dropped it or came close to water so I'm positive it doesn't have water damage on the inside.
the person said that if the indicator is red AT ALL they can't touch the phone because they don't want to take a risk, they recommended that I took the phone to a third party store where it isn't guaranteed. I called sprint right after the tech store and they agreed with me though.
Sprint techs don't get paid to repair phones, well, not per phone. We get paid an hourly wage.
Some third parties will pay their employees per phone, but corporate employees don't get paid per phone repair.
I wish we got something per repair. I repair 3-400 phones a month. Even if we got a dollar a repair it would be nice.
I also have this problem. In the same house, my other phones are very clean on the lower screeen. Many GSM users of Hero have the same problem too. I only use my hero for 3+ months. I can see dust on my screen.
I just took my phone into the sprint repair center for a blown speaker. Got a call back and was told phone has water damage.. I have been super careful with this thing, and have no idea how this could of happened. Both visible moisture indicators are fine. Its supposed to be the one on the board, but I don't have the correct driver to disassemble. End of rant....
Sweat possibly?
Sent from my PC36100 using Tapatalk
Maybe BS from the Sprint store because they do not want to fix your EVO for free? I took my palm pro into the store a while back because it was no charging probably. Found out that the connector has somehow corroded with acid, they blamed it on water damage, however the moister strips were fine. I had a long talk with the manager and he made an exception.
I don't know about BS, then again some places are bound to possibly be bull****. But my sticker inside is marked, how I do not know. Happened first week of owning it. Nothing went wrong...took it in recently they took it apart said water damage wasn't evident, something else was afoot and that was cool. I personally wouldn't be surprised if they just turned me away at that. Ya never know though, different repair centers and different Sprint stores the help varies. But maybe there was some random and freak instance of a little water...somehow same happened on this end, at least enough to mark the indicator. Still have no idea how it could have happened.
Sent from my PC36100 using XDA App
High humidity (ie, having the phone just in the bathroom after someone's taken a shower) or sweat (while talking on the phone) could cause this mysterious water damage. For me, if my strips are changed, it's from when I put my full-body covers on, and squeezed out the water; I know some of it dripped into the earpiece grille.
Best option is to go to a third party Sprint repair center. For the most part, they dont repair the phones, they just order replacements.
dslisfree said:
Maybe BS from the Sprint store because they do not want to fix your EVO for free? I took my palm pro into the store a while back because it was no charging probably. Found out that the connector has somehow corroded with acid, they blamed it on water damage, however the moister strips were fine. I had a long talk with the manager and he made an exception.
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I was thinking this could be the case, but then I just thought I was being paranoid......hmm...sprint repair center consiparcy......
actually I am a technician for a corporate sprint store and their wouldnt be any reason to not repair the speaker, the speaker is one little tiny piece, to replace that takes maybe 5 minutes, you unscrew the back pop off old speaker pop in new.
But any time we repair a phone usually also check for liquid damage on board etc...
as far as your phone wtih corrosion on the port, even if the liquid indicators dont go off and the phone has corrosion we cant repair it. Its not as if the liquid indicators are the end all, they just help find the liquid sometimes.
But corrosion is from liquid getting in the port. we see it daily.
the opposite of just about everything said here is true.
If they said its water damage it most likely is, lots of ways it can happen and im not going to get into it, be more careful.
the only reason it may not be is the opposite of stated, DO NOT take it to a third party store because they are friggin lazy and most of them are sales reps not technicians and dont care to waste time F'ing with your phone.
corporate stores have technicians where they only have the job of fixing phones, period, once your phone is apart there is not 1 single reason they wouldn't replace your speaker, its just to dang easy and with CSAT inthe mix they arent going to F with you, unless you were a **** to begin with and they never made a ticket and are blowing you off in fear of a bad CSAT.
there is no reason for them not to fix your phone at a corporate store unless it actually is water damage.
I am thinking about replacing the speaker myself. I found them herehttp://www.globaldirectparts.com/OEM-Sprint-HTC-Evo-4G-Speaker-p/htc736860.htm the only thing is minimum 5 quantity. Anyone know where else I can pick one up?
I am curious about Sprint policy when there is water damage. Does that mean that you simply have to go through the insurance (and pay the $100 deductible) and replace the phone? Or are you just SOL?
Arbanak said:
I am curious about Sprint policy when there is water damage. Does that mean that you simply have to go through the insurance (and pay the $100 deductible) and replace the phone? Or are you just SOL?
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Insurance with $100 deductable.
you can either pay the 100$ deductible through phoneclaim.com/sprint and pay. they ship you one or pay 120$ in store and get it replaced (if the store has it, and not all stores might do this)
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Based on that first photo it appears that you sheared a pin off somehow - the one that the main crossbar hooks onto. If that's the case, I don't know how you'd easily repair it.
Ooowwcchh....!
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
mcs6 said:
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
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Talk to Customer Service (dial 611) and tell them the hinge came apart (I wouldnt mention dropping it unless its obvious that its been dropped) and they'll offer to send you a new one. If they wont send you a new one (which would surprise me, they're pretty good about stuff like that, especially known issues like the hinge) then you'll need to make a claim on your insurance. If they send you a new one without making an insurance claim then you can wait until you get your new one, make a back up, and then return your phone to stock/unroot before you send it back. There are threads here explaining how to do that. I've never made a claim through my insurance with TMobile, so I'm not entirely sure how that works. You might have to unroot/return to stock before you take it to the store. If you can call your insurance and make a claim then it might work the same way and you can wait until they send the new one.
Edit: After looking at the pictures, it doesnt look like there's obvious damage, so you should be home free on not admitting its been dropped.
I just threw up a little.
sent from my V I S I O N.
70% of the dummy g2s in stores look like that, it scared me away at first when I was looking at buying a g2
mcs6 said:
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
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Posting pictures of it won't help you. You need to take it apart and reinstall the hinge. If it broke a pin or something, find something to replace it, then reassemble. Don't listen to anybody who says you can't fix it... EVERYTHING can be fixed. Especially simple/stupid mechanical things.
Looks like you broke it in the spring box, heres a pic of it from the inside, there are guides on tearing apart your G2 but I dont know how that will affect the insurance, if you have to return it under insurance and your worried about being rooted there are guides to unroot the phone.
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Thanks guys for all the input
mcs6 said:
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
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Note that your warranty doesn't cover this type of damage.
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
mcs6 said:
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
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Warranty only covers DEFECTS. It doesn't cover things that you cause. You dropped it, thereby causing the physical damage, you therefore have no warranty. Its all gone. None left.
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
Woops don't know what happend to the pic I posted but here it is again:
that looks awful to try to fix...I was watching the video that someone made about taking the hinge apart and it looked really intense. How would I got about even finding a new pin/spring or whatever?
I wouldn't mention anything about dropping it and just say it has a loose hinge, worse comes to worse blame it on the shipping and an already loose hinge.
SuperDave81 said:
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
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they wont replace it... at least they did not to me... they went on and on that is the way the hinge was designed and crap like that...
i think you are better off if you just pay the 130 deductible, and just report the phone lost and a new phone will be on its way next business day.
dhkr123 said:
Note that your warranty doesn't cover this type of damage.
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Not necessarily true.
As long as there is no evidence that the device has been dropped/abused/dunked into a bucket of water T-Mobile might try to protest but ultimately this can be deemed as a defective device.
You pay for insurance. Its a disaster clause too. Not a warrentee. You could brick your phone and tell them about it and they will replace it. Its the point of insurance. Warrentee is different. Keep in mind, you pay 130 deductable to replace a phone. Don't worry about cm6. They are also not allowed to assume you will root your new phone either. So even if they boot to a cm6 logo they still have to replace your phone since you pay for insurance and the deductible.
Sent from my HTC Vision using XDA App
Edit: I was damn tired when I wrote this. Dunno how much sense it makes..