My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
EDIT: Added a poll. It might be nice to know how many of you are suffering from dead pixels to get an idea of the quality of the HD2 LCD screens used.
ralphfx said:
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
Click to expand...
Click to collapse
From what I've read in another thread, someone spoke to HTC when they had 1 dead pixel and HTC said they'd need 10 before it was a warranty issue. Personally, I think it should be an issue if there's any dead pixels, especially when the thing is only a month old!
Get in touch with them and see what they say themselves.
I'm waiting for an answer from HTC. They are not that fast..
I also read that thread, but to be honest I've never heard of so many pixels needed to be dead to be covered by warranty.
The title of that thread states only 1 dead pixel (which is normally not covered by warranty), so I thought it would be a good idea to open a new one and check out the experience of other xda users.
Found this for the Asia Warranty, and it states on page 4 of this document, http://docs.google.com/viewer?a=v&q...&gl=uk&sig=AHIEtbQJk8yP96b-ddibr9YKV3EYPCjKXg
14. Due to the complexity of liquid crystal displays on handheld devices, dead or bright pixels
may sometimes occur. If the following occurs within 14 days from the date of purchase, then
you can ask to replace the LCD at our authorized service centre.
(a) 3 or more dead/bright pixels (*) anywhere on the liquid crystal display.
(b) If there are only 2 dead/bright pixels, then they must be within 5mm of each other.
(c) However if the conditions listed below occur, then this warranty is null and void.
(*) ”Dead pixel” – a pixel on the liquid crystal display (LCD) that shows no light at even
when it is supposed to.
(*) “Bright pixel” – a pixel on the LCD that shows only 1 color (usually white) and no other
colors at all.
What (C) refers to I don't know.... the 2 conditions below are knackered pixels! Give them a ring - on laptops it was 6 or 7 accross the screen, or 3 or 4 towards the centre. I wouldn't tolerate that many on something like a phone, as you're looking at the entire screen all the time.
Good luck
Again a different answer. I hope HTC replies soon.. Someone on tweakers.net told me they look at a % of dead pixels. I think I will give HTC a ring tomorrow instead of waiting for an e-mail.
Wow. I had four of these, the last one I sold still sealed in its box but the other three were perfect with regard to not having dead pixels. How unlucky! If I were you I'd return it for one of the numerous other faults, never mind their dead pixel policy. Say the SMS fault is the issue, or the crackling call quality (if you have it) etc.
Those faults are something to try indeed if they reject the pixel claim.. However the sms issue can probably be fixed with a hotfix.. Can't say anything yet about crackling call audio, didn't use it to call yet. Still playing with it and awaiting my soft resin case + screenprotector
I just noticed another white pixel.. So that is a total of 8 already.. Seems like they are all suddenly appearing (not that I'm paranoid, but I didn't notice any white stuck pixels before and I would swear there were "only" 3 yesterday morning when I first noticed..)
Ok, I gave HTC Netherlands a ring and here is what they said:
There need to be at least 4 dead/hot/stuck pixels present, OR
There need to be 2 dead/hot/stuck pixels at a maximum distance of 5mm from each other
So I brought my HD2 to back to the store I bought it from and they have sent it in for repair/exchange. I don't know if they will replace the screen or the complete handset, but I pushed them quite a bit to replace the entire handset (it's only a month old and I don't like the idea of it being taken apart already :S) I'll keep you all informed.
Good to know.... hope yours comes back fine!
Are you sure you are not seeing the touch screen matrix?
firaX said:
Are you sure you are not seeing the touch screen matrix?
Click to expand...
Click to collapse
I think from his description we're all sure that he's not seeing the "touch screen matrix"
Towserspvm2000 said:
Good to know.... hope yours comes back fine!
Click to expand...
Click to collapse
Thank you! I hope so too! Good thing is that they (the store) also filled "in perfect condition" in on the RMA form. Sent back a Nokia once and it came back all scratched up and I couldn't fall back on anything to prove it wasn't scratched when I sent it in.
firaX said:
Are you sure you are not seeing the touch screen matrix?
Click to expand...
Click to collapse
No it is not the matrix!
johncmolyneux said:
I think from his description we're all sure that he's not seeing the "touch screen matrix"
Click to expand...
Click to collapse
Indeed
I have a UK Tmobile HD2 Ive only had it 2 weeks and had noticed a white pixel appear a couple of days ago and now I have spotted 2 more (bottom left, middle and top right of the screen) and I can also just about see 3 not very visible RED stuck pixels.
I will be taking the handset back in to the store tomorrow to see what they plan to do about it, they will probably send it off for repair but i will ask for an exchange although the store does not have any instock.
my HD2 suffers from a dead pixel too.
Luckily it's only 1 (and i hope it won't get any more).
I have my HD2 a week, and yesterday i first noticed the dead pixel with brightness on 100% and a white background.
Hope they do something about your situation, because that many dead/hot/stuck pixels isn't fun anymore, and the worst part is you can't hold your eyes of it once you noticed them.
Is there a software to fix stuck pixels??? I have spotted a red point which can be seen only in some applications with black background. But it isn't seen in a totally black picture.
ralphfx said:
My screen is littered with white stuck pixels. Best visible with an all black image and 100% brightness. I don't know if they were there from the start. I guess I was too excited with the HD2 to even notice them at first.
Now I have at least 7 of these stuck pixels and 2 of them are only 2mm apart.
I can't find the policy regarding dead/stuck pixels anywhere. Not on the HTC site (I live in the Netherlands, Europe) nor here on the Leo forums or even trying google.
Does anyone know the dead/stuck pixel policy HTC has in Europe?
I bought the device on december 12th.
It would also be nice to use this thread to find out if more people are having this problem with the HD2.
Thanks!
EDIT: Added a poll. It might be nice to know how many of you are suffering from dead pixels to get an idea of the quality of the HD2 LCD screens used.
Click to expand...
Click to collapse
Any update on this?
i live in NL and curious to hear if its fixed for free.
Black dead pixels?
Are dead pixels black or white? I have few in a small area after I bought it used a year ago. They haven't spread but does anyone else have this problem?
i am on it too .... a blue pixel only on black font.....
Well, I bought my htc mini, and the LCD when it's Black I see a one very small hole Green Color!
How did that became and why? Can this be fixed and how?
Thank you
dead pixel,try to massage it with a fabric,i did so with my LCD monitor and i fixed 3-4 pixels
Thank you so much, tzacapaca
you was the most friendly on XDA!
Hello guys, I dropped my precious DHD couple of days ago. It left a small mark on the body and now I see 2-3 small spots under the display. They look a bit like dead pixels or maybe it's just dust under the screen. I see them only on bright wallpapers etc.
Any idea if the fall can be responsible for this? I didn't notice them until 2 days after so it might not be related.
How can I check if it is dust or dead pixels?
Thank you in advance!
It could be related, screens are sensitive. Dead pixels will always stay one colour or black, might be worth trying one of the dead pixel check tools from the market and see if they are always black then. These apps will just show a series of bright colour images, it'll probably be clear enough if they are dead then.
Hi guys Just got My A500 at best buy 2 days ago..everything seems fine wifi not too strong but ok cam ,gps, sound , usb port normal..but on the screen i got 2 dead pixel not too noticeable one blue and one red if its black background ..anyone has some dead pixel on their screen ...should i exchanged it ( but im kind of afraid if i exchanged to new one might have bad wifi or even more dead pixel ? Thanks
jonahy said:
Hi guys Just got My A500 at best buy 2 days ago..everything seems fine wifi not too strong but ok cam ,gps, sound , usb port normal..but on the screen i got 2 dead pixel not too noticeable one blue and one red if its black background ..anyone has some dead pixel on their screen ...should i exchanged it ( but im kind of afraid if i exchanged to new one might have bad wifi or even more dead pixel ? Thanks
Click to expand...
Click to collapse
Wifi on my tablet is perfect. Works throughout whole house. And as for pixels, that was probably not a very common problem. Probably your specific device. I'm sure you won't have the pixel problem again, as for wifi, I kind of doubt it.
Sent from my A500 using XDA Premium App
I'd exchange it, and if you get another bad one, exchange it too. It can't be a common issue. As far as wifi goes, I was unaware there was an issue. Mine works great. Picks up better than my Gtab, or at least seems to.
My first one had a green stuck pixel and two bright pixels. I exchanged it and the new one has no dead pixels (but does have the small light bleed on the right)
Just went to best buy exchanged other one ..charged turned on ..bang..1 dead pixel right there almost in center look at me..ha..what luck.. not sure wanna do another trip again since its only 1 pixel ..damn .. r u guys did any dead pixel test for ur tablet? is this common ? or i just had bad luck..
one dead pixel exchanged and all is well
Hello!
Week ago i sold S3 and bought N4. I'm happy right now, especially from screen (PenTile < IPS ) but...
When turn on white image and look from left side i see two, dark stripes.
Also i have 4 overheated (super bright) pixels, and (I'm not sure here) some dead ones.
I don't know what to do. It's a good point to sent phone on warranty and exchange it to newest revision by the way? (RMA)
And yes... I have blue and orange tilt too.
I saturated photos for better look at my problem.
Bump. (can I?)
Aww thats bad luck...issues like yours are very rare... I suggest you RMA it mate... mostly i accuse people for RMA'ing devices without any good reason but your screen is in pretty bad condition...overheated pixels ? Nahh it seems more like the screen already came defective with some dead pixels included. I've got my Nexus 4 about 2 weeks ago aswell but mine neigher has any dead pixels nor any dark stripes...my tip is just RMA it to google and get a replacement.
Goodluck with it.
Respect
Thanks for advice, but I just realized, that I can't send my Nexus for exchange, because I'm from Poland, so I just have to give it on warranty. Shame.