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Hello everyone, I've got an interesting problem that I want the experts here at XDA to help me troubleshoot. Feel free to ask questions as I know there's probably a million variables at this point with stuff installed, uninstalled, gps, root, task killers, etc.
alrighty with that said, I did the e-wrecked gps fix (changing the operation mode and server location+port). That seems to work great in terms of time to lock on my position as well as improved accuracy. Over the next couple of days I noticed some really choppy and lengthy phone start ups after the fix.
Eventually it got to (and currently is at) a point where it kept rebooting the phone, or at least touchwiz. It would load up, scan media, search for the network, do all the start up stuff, then lock up, and turn the screen off. Hitting the lock button/power button does nothing while it resets itself. Then it resets to the lock screen, the screen lights up and it goes into "searching" for the tmo network while doing the storage preparations, and other boot up stuff. It does not restart from cold (with the vibrant, tmo, and galaxy animations, only the lock screen and OS boot process)
Anyone else got any funky restarts going on, for whatever reason? I basically want to start seeing what would trigger this behavior. I started uninstalling stuff one by one trying to figure out why its doing that but sometimes it boots up fine, sometimes it boots but doesn't ever find tmo's network, and sometimes it just does the above.
Observations:
1. It will always boot up fine if the SIM card is out.
2. The last time it did it was today while I was at work, listening to music while the phone was charging. Im noticing that the phone gets pretty hot while charging and really hot if you're using while its charging (getting apps, surfing the web, playing games, etc)
So any thoughts from the tech gurus here? anyone have similar behavior in the past on other phones? is the heat affecting the sim card negatively? I can (and have) put my simcard back in my treo 680 backup phone with no issues whatsoever.
New observation, it consistently does the reset process as soon as the "Adjust Time and Date" as it registers/syncs with the network.
UPDATE: so, i did some research, ended up at the setCPU thread and saw that when set to OnDemand some people's phones experienced similar tendencies. Problem is, mine was already set to auto-detect and "Conservative". I un-checked start at boot, and tried again. Same problem. I uninstalled setCPU completely and my phone appears to be back to normal.
I'll update again if anything changes.
so one of the things that i removed during my troubleshooting was my corporate exchange account. When i added it back. it did its initial sync fine and gave me my calendar and contacts. I then rebooted and the problem came back.
I removed the account and rebooted. it went through two cycles of the restarts and on the third one, it worked. I left it alone after that.
I then was showing my friend some things (browser differences) and had 3 browsers open. It froze as i went to close Dolphin HD. Rebooted and now its back to the cycle.
Mine did this also. Installed several apps, woke up to find a slow phone. Resets galore. A quick reset to defaults and app restore fixed it, sans setcpu of course.
From XDA App on SGS-Vibrant
my phone resets itself also as described above, but not really doing anything in particular. i dont have a whole lot of apps installed. i even was using google maps the other day and after it started up the screen went black and the device was unresponsive until the screen came back and it said searching and the media scanner was running.
well first off thanks for responding lol. i thought i was by myself out here.
secondly, i found that if i leave it alone and let it go through its cycle, it does eventually boot up ok (this is recently, before, it was endless). i havent restarted my phone (im afraid to lol) since it did it on its own yesterday (showing my friend the browsers).
since yesterday, i've used it for navigation (motonav), serveral installs, downloaded podcasts, rss feeds, etc and its been ok (even while charging and wifi on). again, havent actually restarted it since yesterday because its actually functioning for once.
Lastly, i unchecked the auto update time and date from network in the settings just to see if that makes a difference because based on previous expereience that is the point where it freezes and resets. Thanks for chiming in and let me know if there's any other advice you have
I'd suggest a reset as mentioned above.
Been checking out this site for awhile but this is my first time posting, today my phone started to have this problem and it just bootloops touchwiz if i have a simcard in the phone.
It works fine without a simcard but my problem is it will not let me turn of auto update of time and date, i have tried disabling this setting and it just enables itself again. I have also noticed that if I started messing around with time and date settings even without a sim touchwiz reloads once. I guess im gonna give a reset a go.
martin0641 said:
Mine did this also. Installed several apps, woke up to find a slow phone. Resets galore. A quick reset to defaults and app restore fixed it, sans setcpu of course.
From XDA App on SGS-Vibrant
Click to expand...
Click to collapse
heygrl said:
I'd suggest a reset as mentioned above.
Click to expand...
Click to collapse
sorry, noob question (i came from winmo and a touch pro 2), what does "a quick reset to defaults" mean? is that like a factory wipe i.e. phone will be brand new again, gotta root again and reinstall everything, change settings, etc?
jblade1000 said:
sorry, noob question (i came from winmo and a touch pro 2), what does "a quick reset to defaults" mean? is that like a factory wipe i.e. phone will be brand new again, gotta root again and reinstall everything, change settings, etc?
Click to expand...
Click to collapse
Root will stick but settings and apps/app data will be gone. It briefs you on what is and isn't lost when you do a factory reset.
Smae problem, its setcpu!
SetCPU with any settings will do this.
It needs an update, the auto detect some how loses and
will set the cpu to 19mhz max and min.
This is too slow to process. I rebooted and pressed settings and uninstalled it
while I could. Seems to behave once out of touchwiz.
For me it was another app not setcpu I never used it. After i did a reset i restored all my apps with titanium backup and once i restarted my phone it looped again. So i did another restore and left off all the apps that i installed right before the problem started and so far i think for me at least one of these caused it
Google maps update
google translate
the extra language pack for translate
barnacle wifi tether
hero of sparta
these are apps that I installed right before the problem happened and without these my phone works fine I am going to see if i can find that one that caused my problem.
It's not the maps update because my phone works fine with it.
It was hero of sparta a gameloft game from there web market funny thing is its suppose to work on the vibrant while dungeon hunter which works fine would only give nexus as a check out option. Anyway im going to try to get a refund tomorrow.
I get the same touchwiz reboot but for me it has only ever happened while using google maps. I do not use set cpu, but I have applied the gps fix. It is more than a little annoying. I have done a system wipe but the problem persists.
Sent from my SGH-T959 using XDA App
yes, if you have setcpu, uninstall it - its buggy with the galaxys
- sometimes you can't wake your phone (if you set a screen off profile), forcing you to do a battery pull
- constant launcher restarts
Judgement5 said:
For me it was another app not setcpu I never used it. After i did a reset i restored all my apps with titanium backup and once i restarted my phone it looped again. So i did another restore and left off all the apps that i installed right before the problem started and so far i think for me at least one of these caused it
Google maps update
google translate
the extra language pack for translate
barnacle wifi tether
hero of sparta
these are apps that I installed right before the problem happened and without these my phone works fine I am going to see if i can find that one that caused my problem.
Click to expand...
Click to collapse
and this is why i started the thread, to make sure i wasnt all alone. i have everything you have installed as well, but it was doing it before i picked up hero of sparta (and nova, and asphalt 5, man those guys make some good phone game lol).
anyways i just installed barnacle wifi tether yesterday so thats not it either (at least for me). That leaves the google stuff, out of the apps in your list, all of which were installed when i first got the problem, and are still on there after I've removed setCPU
heygrl said:
Root will stick but settings and apps/app data will be gone. It briefs you on what is and isn't lost when you do a factory reset.
Click to expand...
Click to collapse
ok so, contacts, text messages, etc stay? Meaning if i do a factory reset, root stays, and all app stuff can be taken care of by, say, AppBrain since it has a running list of everything installed and knows where to get it to install it again? I apprecicate the advice, but this would still be a last resort sort of thing. my phone has worked fine for the past few days but I also havent restarted it yet either
just a quick update, my phone still does this if i reboot my phone (which is never now that i got my 32gb sd card), but for the first time ever hero of sparta caused it to happen while the phone is on. I uninstalled it so we'll see.
Hi guys, having a problem with the nexus s that i have just got today.
Installed an app for getting wallpapers, something like FLickir HD wallpapers or something.
Set a wall paper, then browsed on through others.
Phone soft rebooted, and now the screen and bottom buttons are totally unresponsive. No idea why, and no matter how many times i battery pull etc i cant get it sorted.
Any help would be a great help.
Can you get into recovery mode?
Pull battery. Wait 30 seconds. Put battery back in.
Press and hold volume up button, then press hold power on button.
Phone should enter Fastboot mode.
Use volume keys to highlight the recovery option.
Use power button to select it.
Once the phone starts to reboot you'll quickly see a little box pouring an arrow into an android figure, hold the power button, then press hold the volume up key. Timing (on my phone) is important, you need to be holding the power key first, then get the volume up key while the box and arrow are still there.
If you get to the Android and triangle, you might still be able to do the two buttons to get into recovery, but it doesn't work on my phone; some reports on various blogs say it does, though.
Once in Recovery, you should be able to pick the option to factory wipe/reset the phone. This will wipe the ROM space and reset the phone, but it won't touch the sdcard stuff. You'll have to set up the phone again, but that's not too difficult.
Just trying it now. Didnt realise about the 2nd stage of the power button and volume up. Just rebooting now after the reset.
Seems to have worked with the phone setup.
Will all my apps be gone?
kiteboarderni said:
Just trying it now. Didnt realise about the 2nd stage of the power button and volume up. Just rebooting now after the reset.
Seems to have worked with the phone setup.
Will all my apps be gone?
Click to expand...
Click to collapse
Yes, all apps from the Market will be gone.
So will your wifi settings, user accounts, EVERYTHING, except the sdcard contents.
You're basically putting the non-sdcard part of the phone back into the same state it was in when you took the phone new out of the box.
I'd recommend appbrain.com for your phone to have an easy way to reinstall apps if something like this has to be done in the future.
distortedloop said:
Yes, all apps from the Market will be gone.
So will your wifi settings, user accounts, EVERYTHING, except the sdcard contents.
You're basically putting the non-sdcard part of the phone back into the same state it was in when you took the phone new out of the box.
I'd recommend appbrain.com for your phone to have an easy way to reinstall apps if something like this has to be done in the future.
Click to expand...
Click to collapse
last i remembered Backup is on by default meaning all his apps will be re downloaded automagically and the WiFi settings will also be synced
slowz3r said:
last i remembered Backup is on by default meaning all his apps will be re downloaded automagically and the WiFi settings will also be synced
Click to expand...
Click to collapse
Ah, so much the better! It should just sync up after logging in with his account.
I thought I had to acknowledge I want that feature when I first set up the phone.
Either way, Appbrain still a neat combo of website discovery and phone installation, I find it very useful.
Ive been using app brain and the apps are being re installd.
However some of them that are in my list on the webpage, are not showing up in the app on my device. Any ideas why?
kiteboarderni said:
Ive been using app brain and the apps are being re installd.
However some of them that are in my list on the webpage, are not showing up in the app on my device. Any ideas why?
Click to expand...
Click to collapse
No, not sure, but if they're on your webpage, just click onto their links for the full app description page, then and cancel install if it's there as an option, and then install again.
this happend to me with two phones
Last night after my phone froze after downloading a wallpaper, after an initial pull of the battery the phone booted but the screen was unresponsive to touch, after I tried a hard reboot, with no success, I took it to best buy today and got a replacement. (Phone 1)
I Did system updated asked by the OS after i turned the phone on. (Downloaded update via wifi, and no sym card was in the phone) After Boot it was unresponsive to touch just like the last one. (Phone 2)
I went to Best Buy again and got a 3rd Nexus S. Have not done the system update and the phone is working well....for now
Any thoughts??????
I've been given a Galaxy Tab by my office to play with for a while for some various development projects we have coming up and to evaluate its use. Initially another employee had it, but he quickly lost interest.
Problem is, his Gmail account has been tied in as the primary account for the system, so I can't use my own Market apps, etc. No biggy, I'll just wipe it, right? First I tried a data wipe from recovery, but despite claiming to be successful after a reboot it's still got his account in there. So then I did Privacy/Factory data reset, but that mostly just reboots into Recovery where I do the same thing again and still fail to wipe his data off the device. I then pulled the memory card and formatted it and also reset with it out, but no improvement. I finally downloaded the stock image and flashed it with ODIN and STILL his account remains.
So... any thoughts on what I could be missing here? I just want this thing back to pure stock so I can put my own account in and work with it as though it were new.
I am having the EXACT same issue on a Verizon Tab...
No one has been able to help me.
http://forum.xda-developers.com/showthread.php?t=929999
Glad I'm not alone, but sorry to see you've not gotten anywhere either. This seem absurd...
Agreed. I thought I was the only one.. It just doesn't make sense.. I flashed mine using heimdall and still the same issue. The only problem is that mine force closes when you do anything.. So if I can't restore the software on this it's absolutely no good to me.
Yeah, same here. Nearly none of the apps functions now after the reset. This is absurd.
I'm in the same boat. It's very frustrating. Sprint was not able to help me. All he could do was walk me through the factor reset. I downloaded a Market app that bugged out something and now I'm getting quite a few force closes.
I just notice that if I merely restart this thing is loses all changes I made since I last restarted it, adding back any apps I uninstalled, removing accounts and WiFi settings I installed, etc. This is screwy. Wondering if there's a hardware problem with the flash memory.
TurboFool said:
I just notice that if I merely restart this thing is loses all changes I made since I last restarted it, adding back any apps I uninstalled, removing accounts and WiFi settings I installed, etc. This is screwy. Wondering if there's a hardware problem with the flash memory.
Click to expand...
Click to collapse
Listen to this, even more crazy than that... After my last unsuccessful wipe, I decided to just uninstall all of the applications. I just did another factory restore for the heck of it. Now ALL of the applications I uninstalled are back!.. AFTER the factory restore!
I think the only sure way to fix the problem is to get a zip file of the stock firmware and load it through the recovery screen.
Edit: since it put the applications back on there, I decided to try your situation. I uninstalled all of them, turned off the Tab and then back on. All applications are back.
sasiki said:
Listen to this, even more crazy than that... After my last unsuccessful wipe, I decided to just uninstall all of the applications. I just did another factory restore for the heck of it. Now ALL of the applications I uninstalled are back!.. AFTER the factory restore!
I think the only sure way to fix the problem is to get a zip file of the stock firmware and load it through the recovery screen.
Edit: since it put the applications back on there, I decided to try your situation. I uninstalled all of them, turned off the Tab and then back on. All applications are back.
Click to expand...
Click to collapse
It seems incapable of now making permanent changes to the flash memory. This is really screwy and annoying.
I am having the exact same issues. We are all in the same boat.. I have a $30 reward if anyone can fix this..
Any updates from the others with this problem?
I received 2 more Tabs today for my sales reps. They both work fine as far as factory restore. I noticed that the bad one goes to the boot loader when I initiate the restore through the Android software. The new ones do not. They format and reboot back into the operating system. Sprint is going to exchange the bad one.
sasiki said:
I received 2 more Tabs today for my sales reps. They both work fine as far as factory restore. I noticed that the bad one goes to the boot loader when I initiate the restore through the Android software. The new ones do not. They format and reboot back into the operating system. Sprint is going to exchange the bad one.
Click to expand...
Click to collapse
Thanks for the comparisons. Mine also goes to Recovery mode when I initiate a data wipe, so clearly it's the same situation. I'll have to see how mine was acquired and whether an exchange is an option.
Earlier today, a few apps on my Nexus 7 have just started closing within one or two seconds of opening them.
Google Search Bar, Facebook and Catch Note all close within a couple of seconds after opening them. I have used them fairly frequently for the last few weeks with no problems. Other apps, such as Twitter, Chrome and some games all work fine.
I have turned my device on and off a couple of times, but the problem still persists. Any ideas?
The problem is still occurring for me.
Gmail, Calendar etc... all also closing within a second or two of opening. Is this a common problem?
Is your N7 all stock or do you have a custom rom?...custom kernel?
You really need to provide some information in order to get help.
I haven't seen it in the OP so: Reinstall them
Visa Declined said:
Is your N7 all stock or do you have a custom rom?...custom kernel?
You really need to provide some information in order to get help.
Click to expand...
Click to collapse
I haven't rooted my Nexus, or anything like that, it's all stock.
I just uninstalled Facebook, then downloaded it again. It seems to be working. Other apps still have the same problem. I assume that I have to do the same for all other apps - but is that even possible for apps such as Gmail, Calendar and the Search Bar?
Uninstalling and re-downloading hasn't worked as I had hoped.
It seems to have worked for Facebook. But I did the same for Catch Notes, and although it worked for a minute or so when setting it up, after creating a test note, it force-closed, I opened the app up again, and the old problem of closing within 2 seconds happened.
Other apps such as Gmail, I uninstalled, 'updated' again, and nothing changed, still closes immediately. There is no error message, it just returns to the home screen.
I thought that Task Killer might have been a problem, but I uninstalled that, restarted the Nexus, and the problem persists. Actually, when I turned off my Nexus, and tried to turn it back on, it was stuck on the 'coloured X' screen for a few minutes, I had to hold the power button down, and turn it on again. I'm starting to worry about my Nexus now.
Update:
A couple of other odd ones.
Google Drive doesn't even open. When clicking on the icon, the normal shading effect happens, but nothing else, no window even for a second.
Google Calendar opens, and just has a white screen, as if it is ready to load the calendar, but nothing loads. It doesn't close, just remains on the white screen, which can't be backed out of without pressing the home button.
Have you tried doing a cold-boot on the device? Maybe another app running in the background is causing conflicts. Where there any recent apps that you've downloaded?
Asus_USA said:
Have you tried doing a cold-boot on the device? Maybe another app running in the background is causing conflicts. Where there any recent apps that you've downloaded?
Click to expand...
Click to collapse
I have just followed the instructions for a 'cold-boot' and now my Nexus can't get beyond the 'X' screen...
I have held the power button down a number of times, and tried turning it on again - but the 'X' continues to be displayed for over 20 minutes.
Just managed to turn my device on - but the problem still exists.
I didn't download any new apps that seem to have caused this problem. Though I think an app might have force closed and the Nexus displayed an error message such as "android/Google system stopped working" (probably different) and my home screen went blank for a while. Everything reappeared though after a short while. It could have stemmed from that.
Sorry about another bump, but i'm wondering if anybody has any more ideas before I go for a factory reset?
Edit: Actually, I think that I have found the cause of the problem. I just opened a game (Let's Golf 3) that I was playing before the problem started and after a few seconds, a message popped up saying "Unfortunately, Launcher has stopped". When I press OK, it returns after a few seconds.
I pressed the sleep button, and my Nexus turned off. Now trying to turn it on again, having some problems getting past the 'X' screen again. If I finally get in, should I uninstall the game? Any other solutions to this problem?
If your N7 can boot up, go the isolate & identify routines - disable/uninstall or freeze the golf game - do a normal shutdown/restart.
If normal functionality is back, you've just found the source. Not a gamer myself except for Angry Birds ... , but from the Play Store description, it access & make changes to system & protocol, etc. as you should contact/email golf's tech support for resolution. Otherwise, take a look of any background running apps or widgets, newly added or updated.
Letitride said:
If your N7 can boot up, go the isolate & identify routines - disable/uninstall or freeze the golf game - do a normal shutdown/restart.
If normal functionality is back, you've just found the source. Not a gamer myself except for Angry Birds ... , but from the Play Store description, it access & make changes to system & protocol, etc. as you should contact/email golf's tech support for resolution. Otherwise, take a look of any background running apps or widgets, newly added or updated.
Click to expand...
Click to collapse
Thanks for the help.
I couldn't get my N7 to boot up, so I finally gave in and did a hard reset (by holding power + volume down, Recovery Mode, then wipe data etc...) but my N7 still won't boot up
I have wiped it twice, and rebooted it, yet it is constantly stuck on the 'X' screen. What on earth can I do?
Gawge said:
Thanks for the help.
I couldn't get my N7 to boot up, so I finally gave in and did a hard reset (by holding power + volume down, Recovery Mode, then wipe data etc...) but my N7 still won't boot up
I have wiped it twice, and rebooted it, yet it is constantly stuck on the 'X' screen. What on earth can I do?
Click to expand...
Click to collapse
I would flash the stock system image.
Sent from my Nexus 7 using Tapatalk HD
korockinout13 said:
I would flash the stock system image.
Click to expand...
Click to collapse
How would one do that?
My N7 isn't rooted or unlocked.
Gawge said:
How would one do that?
My N7 isn't rooted or unlocked.
Click to expand...
Click to collapse
You will need to download the factory image, unlock your bootloader, and flash it. There is a guide on this forum, it might be stickied.
Sent from my Nexus 7 using Tapatalk HD
I was hoping there was going to be a resolution to this other than a "flash to stock" suggestion... My Nexus started doing this exact same thing this past Sunday when it ran out of power completely and needed to be recharged. After it powered back up from charging the following apps quit working altogether or just started quitting once it appears they try to access data: Netflix, Currents, Zillow, Gmail, HBO Go, Press (though Google RSS Reader works), NVision, TegraZone and a couple others. I have done the reboot thing as well and almost had this thing brick again (stuck at X), but I managed to clear the data cache from the fastboot menu and it started up again. I'm now at the point where I'm troubleshooting individual apps but the clear data/cache, uninstall - reinstall process isn't working for any of the broken apps. This is now the 4th time I will be facing a 'flash to stock' situation as it appears that I've had every problem that leads to this 'fix'. I'll try a couple more things (mostly deleting and clearing everything) but I'm really frustrated with how many times I've had to flash this damn thing. sigh.
I'm going to Copy and Paste a conversation between a girl who tried to help me and all the stuff I've done so far... any help would be great. Issues started upon download of Pokemon go....
Hi Aubry
This would also be faster to chat this way
Yeah, thanks for the help, btw
No problem
I like to help when I can
So, if you already have that message after the card is removed, it's possible you have malware
It's also possible that will the latest android update, something unexpected happened with your phone
Tech support is 99% troubleshooting
lol, yeah, I know
I'm just not as tech savvy yet, I wanna be..
If the memory card is out and you still get that message, I'm leaning toward the latest update acting up
That would make sense...
I had an update forced on me 2 nights ago, I think. Happened without my consent
So that's why I think it may be likely
Is the battery still out?
No, it won't turn on at all without a battery in
Even connected to power
That's a little odd. That might happen if you have a hardware problem but irrelevant to the current issue
Let's try this..... can you get it to turn off, perhaps by taking out battery? Wait a minute (or a few if you want to be safer) and then immediately upon Power up, go into safe mode by hitting home + volume up + power at the same time, holding for maybe 10 seconds
That may throw it out of the loop and into actually recovering itself
I got into safe mode previously by holding power + down
Should I do that or what you said?
There are several modes
lol, k
The combinations are android specific overrides
They're used for different purposes
We want to break the cycle, get out of a loop and begin to recover
You could alternatively do a factory reset, but you lose EVERYTHING that way, so I prefer to exhaust all possible options before recommending that
The main idea is that you have a soft brick, which is recoverable
I already did a factory reset earlier today
That didn't cause any change?
So anyway, now I'm Android System Recovery
It still was having the same issues yeah.. nt as bad at first, but once I put in the mem card, and it started installing my apps and stuff...
Same old BS
Hmmmm
If it's installing apps from the memory card that can be malware
I don't think it was, cause when I did the reset, I took the memory card out to protect my data.
My pictures and stuff
And it stayed out for a while.
Right but malware is code. So if the card itself contains the code, it will continue to install even if it stays out a while
If I'm understanding correctly
It gave me a few hiccups, this has stopped, that has stopped.. but then it worked ok. I was like Oh! It's good! Let's reinstall! ... and back to crap..
If it is malware, the second you put in the infected card, it installs
So if you put the card in the trouble starts, correct?
Sorry if I'm misunderstanding. It's a little harder to fully understand when the device isn't in hand ?
Sooooooo I should save my pictures off the card and reformat?
If you place the card into a computer (presumably with an adapter, if it's microsd), you run possible risk of infection. I would run a virus scan on the card itself, but outside the phone
If you can save the pictures, that's ideal. In the future, consider google backups to the cloud or amazon prime photos
Well, I tok out the card. Then I did a factory reset.... it gave me a FEW of the annoying "this has stopped" or that has stopped, but I don't remember what, now.... It started installing stuff, but some programs it refused to. Clean Master, Pokemon Go.. it gave me error code -504. Then I forced some and it seemed like they were working ok and installing, so I figured maybe I was just DLing too much all at once. So I went back and put in my mem card in, and it froze. rebooted, and **** went to pot again.
I had Google Drive, but it kept filling up my phone's hard drive and prevented me from doing stuff, DLing more.. I had to clear all the data.
Hmmm
I'm lookin up error code
kk
-504 is specific to memory and data collision
Basically, one aplication said "I want to be king of the playground" the firmware said the same thing and they shoved themselves off the playground and both broke their arms
My analogies are bad at 2am
Anyways, when this happens, it's also related to the Google account data having issues with software
Ultimately, the Google services framework needs to be cleared
But how to do that without being able to boot is the problem
I can boot.. kinda.
But it freezes up quick
Right, but the associations and cache will freeze ir
Exactly
Who is your carrier?
Straight Talk
Ah.
That may be trickier
A regular kiosk usually has the software that overrides this to fix the firmware
Like,most of the time, it gets to the "A service of Straight Talk Wireless" and stopps there
Yeah that can't boot fully
You can't get into the settings, right?
(and I am really sorry for my typos, my husband is a slob and his keyboard on this laptop is filled with gunk.)
I can, sometimes~! I can try
If you can get into settings, the cache could be cleared
So just reboot normally?
If you can
But you likely need to be in a recovery mode
Hmm. Would it be best to go into safe mode for this or normal?
The developer resource says:
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
..one question... will that kill my data in Pokemon Go.
If you could get into recovery mode, which is holding down power + home + DOWN volume, that may work best
No
Go data is all server side
Whew, ok
In theory, it should never be lost
Ok, hang on, gonna try this
(Thank you SO much for all the help)
If the above steps don't work, a second "easy" method is de authenticate you, meaning remove your accounts
The recovery mode gives me the option to wipe the cache a head of time, should I do that too?
Yes
Absolutely
Deleting cache is our goal
Ok, now it's updating andriod.. but stopped cause I'm at 12 percent battery
Oh that's no good
If the battery is too low it might quit
Did it give you the low battery message?
No stayed on
I mean, told me the battery is low but
Ok, in settings
Hang on
Oh great I thought you mean it forced itself off
It HAS done that before, but not right now currently
Go to ”Settings”-> “Applications”-> “Manage Applications” and select “All”
Go to “Google Services Framework”and select “Clear Data & Clear Cache”to remove all the data regarding Google Service Framework.
Go to “Google Play Store”and Select “Clear Data & Clear Cache”to remove all the data regarding Google Play Store.
Ok, so I'm in settngs, applications, but I have Application Manager.
Ok
Might vary depending on version
When I go there it gives me a list
Ok what do you see?
Do you know what phone and android version you are running, by the way?
Android System Webview, ANT Radio Service, AANT+ Plugins Service, AVG Antivirus, BatteryDoctor, my apps.
I might have it memorized in the deep recesses of my brain
That's my device right now
You need google services framework
It may or may not be totally alphabetical
clearing the cache did seem to help though..Ok, so I need Google Play services? I found that
Ok great!
Now.....
Hit clear data and then after clear cache
Those buttons
Ok, so when I tap it it won't show it to me. It goes back to the Applications main menu
When you tap services?
Yeah
That's interesting
Can you try again?
it acts like it wants to, and then gets kicked back out
Sure hold on
Yeah same thing.
Ok try going to Google play store instead in that list
Something is preveting it.
It might be malware or issue with the firmware
Same thing with Google Play... or any app
Google play store is the name of the app
Yeah, I know
I tried it with a few of them randomly too
You should click on that and then attempt to clear that data
Its not letting me access any of them
Ok new plan
Go to “Settings”-> “Accounts”-> “Google” -> Select “Your Account”
Go to “Menu”and Select “Remove Account”, and then “Add Your Account”.
Now “Restart”your mobile device and try to perform update or download.
Ok, so delete my account or services?
If it doesn't say remove, you can delete
that won't delete my gmail and everything right? ?
I sure it won't but just making sure
Well your Gmail will still be on the server assuming you didn't pull it down
I probably sound like the typical idiot here.. yeesh
And delete it on the server
Nah
Then it should be ok
I won't do that, had the account for like 20 years lol
Ah ok
It wants to open it with Chrome or Internet?
Chrome is fine
I hate "internet"
....and now "Unfortunately, Chrome has stopped."
That is unfortunate
Please turn on airplane mode
Airplane on
Ok we are going to wait a minute now
kk
For fun, let's go back into that app list and try clearing that cache again
While airplane is off
Also, if it's late, I can also send you messages later
I'm a 3rd shifter, I'm fine if you are
Yeah I couldn't really sleep
And just tried while Airplane was on, no dice, same BS
Try restarting while in airplane mode
You can hold power
And then restart
Ok
Ok, booted fine
Yay
Now once it's rebooted you can take out of airplane mode and see if the data can now be cleared
Now it won't go into the application list at all
That's sad
Ok time to try something else
On the settings screen, can you find "backup and restore"?
Backup and reset...
Yep that
Ok, in it, now what?
We can try a factory reset from here.
But before you do that
Already did this earlier but sure. XD
Hmm?
Uncheck the boxes that save the app data
So uncheck "Back Up My Data" and "Automatic Restore"?
Yes
You will lose your phone data
That's fine. I know what I need
But at this point, without installing firmware to fix it, it's pretty much the best bet
Is it normal when rebooting the phone it keeps the old apps up and running? I don't remember it doing this previously but it's been doing that lately
Alright.. So factory reset time yes?
I think so
The factory reset should wipe everything
But again, if firmware was badly enough affected you would need more than this
And it might possibly be better to get a new phone, depending on factors considered
But at least the most common solutions were tried
Ok
Welp, got to the tracfone screen... and it's stuck.
What do we mean by stuck?
Frozen?
Whatever is in there, it's in there good
Yeah. It does three boot screens. 1, the Galaxy Grand Prime screen. Then the Pretty Samsung one with the musical tone. Then the Tracfone screen, then it boots. Since these problems started, it will often freeze on the Tracfone one.. cause after a few seconds the screen will dim. And then it boots.. but like, before I took my husband to work.. it was still froze there. I had to pull the battery, cause it wouldn't move. Though, just now it did finally
If it is incapable of factory reset, it's the kernel. That really would have to be handled by the dealer who sold the phone (if under warranty and they feel like replacing it) or doing things that void the warranty anyway
Well, looks like it finally got to boot...
huh.
If it moves, I would say to give it a little more time
That's good news
We are hoping it's not the kernel
....and I selected English, and "Unfortunately, Settings has stopped"...
That might not be a huge problem if it progresses
Settings might be fussy but it can be overlooked for now
Does it look like a factory reset took place?
Like it's new without apps, data, etc?
Same start up and "Welcome!" screen from last time.. but now that I select English it won't go past it. Keeps saying settings stopped.
Oh. That's different than settings stopping on the home screen
Yeah, it's acting like I just bought the phone
If settings are failing to load during language selection and you can't get to the home screen, you can try takin out battery for 10 minutes and then try rebooting and trying again
If it still fails to work after 24 hours (sometimes if you leave it alone long enough it'll work) I'd go to where you bought it with proof of purchase and hope they'll help get a new one
Ok, battery removed. Is it possible it's an overheat issue? Cause when we were playing Pokemo Go Friday night, my phone froze.. and when I booted it the screen went black, and lines went through it, like it lost connection to the MB or something
I've had issue like that with like, DS lites when the ribbon cable gets crunched.. but...
It's possible the hardware overheated, but because it boots, it's not necessarily a gonner
I've taken very good care of this phone, no hard drops or water...
It seems it's definitely a firmware and software issue
If there is a malfunction and it overheats from processing too much at once, that is possible
If the memory can't handle it and it's overloaded
Ok. Cause when that happened it was hot as ****.. and that's when most of these issues really started
I was having the "stopped" messages but only about my SMSs
If it was hot out that is definitely a possibility then
Leave it alone for as long as you can. Maybe all night and up to 24 hours
And those started literally after Pokemon Go.. I would have to stop Pokemon Go cause it would freeze a lot, I don't know if that did anything
But all this happened after I started playing it.
The game may not be good for the phone
Honestly, a lot of the pay as you go phones are not really suitable for mucj processing
I've dealt with a lot of them
They sometimes have trouble with games
I would absolutely submit a bug ticket with Niantic
I soft bricked my phone (and recovered it) because of pokemon having an issue during a specific sequence in game play. It definitely has bugs
I warned friends about it and that other phones may not be recoverable. It really depends on many factors
I've noticed it allowed me to install it on both my tabley (really crappy NextBook from WalMart) and my husband's phone (LG Fuel) and it won't run on either.. I figured, 200 dollar phone, it should be able to handle it....
It ran fine, but now.. and it sucks cause this is how I run my etsy, is this expensive brick
For the record, I have now tried yet a third factory reset. Now my phone won't even get past set-up. Any help would be amazing...
On an unofficial capacity, I think your phone may have been google account locked. This commonly happens when you forget to remove your google account before factory resetting the phone. You will know if your phone is google account locked by holding Volume up button + Power Button + Home Key, then when you get blue screen press volume up button, If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). You can send it in to your phone dealer for them to send back to Samsung for repairs, however you seem to live in the U.S so I don't know their policies. I live in Canada and work as a part-time Samsung repair technician and our policy is to unlock the google lock and factory reset then return to phone company. However, that is not covered under warranty so we do it as a sort of "customer service" capacity.
Jonny W said:
-snip- , If the FAP lock: ON, then your account is google locked (Google locked phones tend to not allow you to go past the setup screen as you cannot click the "next" button). -snip-
Click to expand...
Click to collapse
It is FRP, not FAP, it means Factory Reset Protection.
Well, if that is the case, on the setup you will get a window telling you to choose the WI-FI you want to connect to. Do it, then try to log in with your gmail account (This "gmail" account must be the same one you used last time otherwise it will not work.