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Hi Guys,
This is all getting very interesting. Firstly let me state that i have an HD2 so this isnt one of those threads complaining about not getting one etc etc...
Mine has no issues whatsoever. The only problem i had was with the camera and this has been fixed completely by todays release of a camera update.
So... i have just read on the Vodafone forums that Vodafone will no longer be stocking the HD2!!!! This little snippet of info was posted by an official Vodafone rep.
I am now hearing similar stories from T-Mobile.
Is anyone here in know about whats going on? loads of rumours flying around at the moment....
http://forum.vodafone.co.uk/index.php?showtopic=44113
MasterTP said:
http://forum.vodafone.co.uk/index.php?showtopic=44113
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nice one mate.... thats cleared that up!
shame though... i was up for a bit of drama!!
oh dear... seems its not over... the post above was written yesterday whereas the following was posted TODAY by vodafone:
Hi guys,
Just to clarify, Vodafone stores are no longer stocking the HD2.
There is limited stock online, however once this has gone, there won’t be any further coming into stock.
All the best,
Jenny
eForum Team
check this thread: http://forum.vodafone.co.uk/index.php?showtopic=44210
lol this happens every time a new handset comes out.
Operator A says 'we don't have any as it's been recalled/firmware update/whatever' so you don't go running off to operator B.
I'd be amazed if this is being withdrawn from any supplier.
I'll believe what HTC (and common sense) is saying though..
im on the edge of my seat waiting to see what happens next tbh...
We should see an update from Vodafone posted soon in the thread i linked above.
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
Praise the lord for o2
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
madindehead said:
Glad I got mine when I did. But this is a terrible move by Vodafone. Why stop selling one of the best current smartphones on the market less than a month after you introduce it!
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...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
sunking101 said:
...because it's pretty much a crock for the average user? Can't send SMS without problems, quality of calls audio chronically bad, almost impossible to type on due to the crappy keyboard and Win Mob is generally a nightmare for all but the most techy of people??
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Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
mndl632 said:
seems a very stupid decision on vodafone's part, especially as the official comment they seem to be giving to press is that there is no room for the HD2 amongst their current and future smartphone lineup. Surely they would have known what handsets they have and will be getting soon, they should never have sold the HD2 if they were going to stop selling it after a few weeks.
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That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
madindehead said:
Just spoken to a guy at Vodafone over the phone about this. He said this was the first he had heard about it. He also told me, that compared to all other phones, the people who phoned about problems on HTC phones was a LOT smaller than the list of people who phoned with problems on other ones.
And sorry sunking101, but have you used the HD2 for a prolonged period of time. The keyboard only takes some getting used to, because of the capacitive screen. Windows Mobile is NOT a nightmare to use. This is just a lot of crap spouted by review sites, tech blogs and Android and iPhone OS users.
Sure, it has some flaws. But most of these can be fixed. And Windows Mobile gives a LOT more functionality, which I think is worth a bit of getting used to.
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I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
Fair enough mate. I personally, have had zero issues with call quality or texting. Sometimes a hard reset can fix those issues =p
The keyboard simply need getting used to.
To be honest I smell a rat here, I have had an HD2 now for about 4 week and it has been fine in fact it’s the best phone I have ever used. No problems at all.
I followed the HD2 for months on loads of forums and there seems to be a small but very vocal number of people going on about how god awful the phone is, how is has major problems and is a waste of time and money. Most of these posters are new to the forums that they post in and almost seem to have joined to have a go at the HD2. (sunking101 Join Date: Nov 2009)
http://forum.xda-developers.com/showthread.php?t=583618
Now I know it’s not perfect and will have faults but to be honest I have seem this so often that I am starting to think it’s a campaign to put people off the HD2. This story seem to me to be more of the same, I find it hard to believe that Vodafone would go the trouble to test and clear the phone for it network only to stock it for what two weeks?
sunking101 said:
I've used it for around 2 weeks now and the keyboard is horrendous. There are certain features that I absolutely love - the screen for one, internet browsing, the decent You Tube app and internet sharing but the basic features of a mobile phone seem to have been forgotten by HTC. This phone is awful for calls (terribly loud even on the lowest volume setting and distorted, crackly audio), awful for texting (nasty keyboard, delays with SMS sending and receiving, plus occasionally texts going to the wrong person!!!) and the calendar is poor. The camera is ok in my book, as is the size of the device. It's just the basics it gets wrong and ultimately they're the most important for most users.
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Two weeks and we've all had to put up with your trolling every step of the way. Given that nobody else seems to be suffering from all the problems that you are it's pretty safe to assume that you are the problem, not the phone. I'd recommend that you replace your HD2 with something simple like a Motorola RAZR that you won't find too confusing.
Audio Oblivion said:
Ok... its official... they've pulled it!!!!!
Hello everyone,
As promised, here's our update:
We won't be re-stocking the HTC HD2 for general consumer sales once our current devices sell out. There's been a great deal of interest since we made the HTC HD2 available to buy in November and our initial supply quickly sold out. With subsequent deliveries of stock we've prioritised the fulfilment of back orders for the device.[/size] Given the wide and expanding range of smartphones available to Vodafone customers, including the iPhone in early 2010, we're confident that we continue to offer the broadest range of devices to our customers, more details of which can be found at http://shop.vodafone.co.uk/shop/mobile-phones/all-phones
Kind regards,
Tom
eForum Team
Official Vodafone thread with this announcement here:
http://forum.vodafone.co.uk/index.php?showtopic=43677
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Hmmm actually just noticed the bit that says "general consumer sales" so it could be that it's going to be for business sales only?
Isadora said:
That's probably down to poor market research lol - they've obviously planned on the iphone selling like hot cakes when they get them and have totally overlooked the possibility of the HD2 flying off the shelves... my guess is that they have pre-ordered absolute tons of iphones that they'll have no chance of flogging if many of their customers get an HD2.
I have to say that I got one from them and that apart from the camera issue (obviously now fixed) I have none of the other major problems (touch wood it stays that way! ) - sms are fine, call quality is fine, keyboard is fine.
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No doubt the iphone will sell quite well when it does come out on vodafone but in the store i work at for o2 we've had more people over the last couple of weeks ask about the hd2 then any other phone, so vodafone could lose quite a few customers who wanted the hd2 over an iphone as a result of this decision
Taken from the official Sprint thread here:
http://community.sprint.com/baw/thread/43883?start=540&tstart=0&reqsorting=dec
"Good news - an update will be released tomorrow 9/30. It will be rolled out over a 4 day period so not everyone will get it on day 1.
I will have the standard MR information (fixes included, rollout schedule, etc) available tomorrow morning and will post it in a new featured thread."
AWESOME!
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
Second update since release. I do have to admit, it's kind of nice to see Samsung actually supporting a phone for once.
This is great news! And we are getting Cyanogen Mod 6! I couldn't be happier. :-D
robl45 said:
yea, the day after the 30 days is up for people that bought on the first day, so not really that awesome, lets just pray it fixes the problem. I'm not really optomistic to be honest. Just to convenient to hold off like this.
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While I understand where you're coming from, I agree with styckx that it's just good to see them doing something about it. I do wish they'd acted on this more quickly, but better to roll out a fix now than wait months to release one or not release one at all.
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
fooo1 said:
It's crazy to hear people complain about updates from Samsung from my perspective. I'm a Touch pro 1 owner that basically received no updates from Sprint/HTC. And previous to that was the Mogul that went months without an advertised feature (Rev A/GPS). I'm way more wary about HTC than Samsung.
Epic ordered finally here. Was waiting for 10/1.
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It stems from Samsung's history, mainly with the T-Mobile Behold 2. They advertised that it would be getting Android 2.x then never delivered on their promise and stranded users with 1.6. While HTC has probably been the best manufacturer in terms of supporting their Android phones.
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
cswee1932 said:
I had a launch day Hero, and I don't think support was the fastest for that either. Most everything I did through XDA and androidforums.<---alot faster than waiting for the manufacturer/carrier to roll out and update.
Just my thoughts...
Chris
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I've read a lot about Samsung after purchasing my Samsung Moment. I found they had a nice history of let downs and lack of support. Then the Moment went on and on without a mention of a fix, or patch, or anything. That was a complete lemon of a phone (data lock ups and unfixable GPS) that Samsung all but abandoned less than a year after launch and still to this day the Moment forums are mainly filled with people trying to fix data lock ups and the GPS. It's ashame really.
Epic was going to be my last run with Samsung, and despite some bumps in the road I've been pleased so far as they are at least taking initiative with this phone it seems. I personally think they have no choice. It's one thing to piss off 1 carriers customers, and another to piss off multiple carriers customers by not supporting a phone.
Hope the support continues.
so you guys are excited that they put out an update that fixed nothing and screwed up the phone? thats great, all it meant is I had to go and uninstall the mediahub crap so my battery life didn't suffer, the gps issue remains, the upload issue will likely remain after this update as well. so that really equates to them doing nothing in my eyes.
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
crajee16 said:
I've never experienced a upload cap on my phone. Does anyone know if this update includes other fixes other than just the 3g upload cap?
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Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
punzada said:
Have you ran the Speed Test app on 3G? I've yet to see anyone get over a stable 150kbps (sure it bounces upwards towards 200 on occasion but then levels out). From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately. It's hard to believe this to be some sort of coincidence since it's able to be replicated in many different 3G markets across the country.
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Lol, mine actually goes to like 6000+ for a little while, then dips down to under 50 kbps. Yes, under 50! I have some SpeedTest results that have come in under 20 kbps upload!
Even my 3G speed is horrible. Never over 500 download. I'm looking forward to this. Luckily I am usually either in a WiFi zone or a 4G zone.
punzada said:
From working in hosting it shows exact throttling behavior, as it uploads it jumps past the 150 mark to around 170-180 and then down to a stable 150 almost immediately.
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It may seem to be throttling behavior. Ultimately though, those of us aware of how a data radio and associated software *actually works* know full well that it's because the dwarf hamsters spinning in their wheels are, in fact, unionized. Because of the upload tragedy of 2009, in which millions of poor hamsters perished on the Touch Pro 2 because of faulty speed governors installed in the cages, strict regulations were put in place for the Epic, dictating that no hamster may run unsupervised in their wheels, and that they must trade off shifts every 128kB with their spotting partners. It's this switching that causes the fluctuations you observe during the speedtest runs. You may have noticed a bit more heft in the Epic vs say, the Captivate. You might mistakenly believe it's the keyboard, when in fact it is the added weight of the supervisory hamsters.
Another shortfall in communications speed arises because Samsung, to save weight from the added hamsters, decided to use smoke signals as a databus between the CPU and the baseband processor. This was chosen over the "flashing mirrors" approach due to cost and weight issues. This compounds the upload cap problem because as the phone rests in your pocket, it accumulates moisture. The soot particles from the smoke then seed rainclouds, which can interrupt the dataflow between baseband and CPU as the receiver operators duck for cover at a nearby tavern.
So, you see, this is clearly a compound problem. Obviously, this week's update will include a staff of more hamsters, more wheels, and dehumidifiers, all so your phone can shuttle data more efficiently. This is a brilliant feat of engineering, I might add. So, expect your phone to weigh more by the end of the week, though how much more, nobody knows. And please, do post the truth about how the phone's internals really work, punzada... anything else would be a blatant disservice to the hard-working bit-crunchers in your phone.
^^ wat
Also from that thread:
Desi,
I'm on the phone right now with tier 2 support to try to find out what's in the update because this is my last day if I'm going to return the phone and I'm being told that they don't see anything about the battery life, GPS, or this data upload issue in this release.
I know you said that you're putting that information up tomorrow, but I have to make a decision today.
The tech is saying there is NO FIX FOR THE CAP ISSUE FROM SAMSUNG yet or anything to improve the battery.
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Desi's (admin) reply:
Joe,
The 3G upload issue is definitely in the release.
I doubt the GPS issue is since I just forwarded input from this forum over to engineering for further analysis.
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I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
GlassGorilla said:
I guess we will have to see if it actually fixes anything. But it seems like tier 2 is at least finally aware of (or admitting to) the problem with the upload. Doesn't sound like there will be anything for the battery or GPS though.
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Battery and GPS are (for me, anyway) easy workarounds. 3G upload cap is what it is; there's no getting around it other than using wi-fi or 4G (which I can also usually do, but not everyone can).
I'll be happy to have that upload cap fixed if for no other reason than people will quit using it as an excuse to post "should I return my Epic for an Evo?" threads here and elsewhere.
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
That and the fact that until a few days ago users were being told for weeks running that no one but they were reporting the problem exacerbated the problem.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
As far as GPS, not only are there problems, but the "advice" given by Sprint: use the unrelated "wireless networking" is an absolute laughable and patronizing dodge.
As others have noted, working around with cold starts or manual resets does fix the main issue.
I have been in contact with the moderator of eh Sprint forum privately some time ago, and he put me in with ADP (ADP, not ADS) on this issue. They are diagnosing it, and have not come to any conclusion other than they have seen the issue themselves.
aero1 said:
My feeling is the amount of pressure on Sprint had an affect on how hard they pushed samsung.
So it s a cause for celebration that they are pushing out a fix, but I don't think it is at all established that this would have occurred so soon if it where not for all the noise.
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Well. Apparently we have a voice, which is a good thing.
I'm hopeful, but I am not holding my breath. I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it.
Whether it's an angleshoot or a genuine attempt to fix it, I am anxiously awaiting the first reports tomorrow.
GlassGorilla said:
I think it is likely the vast majority of Epics were pre-ordered or bought on launch, 08/31. 30 days would be 09/30. The announcement could be an attempt to get people who bought on launch that were going to return it on the last day to keep their phones, and then when the update doesn't "may increase" or "possibly enhance" or whatever the legal gymnastics statement said, those people can't return the phone any more and Sprint isn't really under any obligation to fix it. .
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Sprint is serious exposed to class action liberality, which involves not just awards, but legal costs, and more importantly really bad press.
I have a written note from ecare from last week saying no one has reported this issue. Hundreds of users seem to have been told the same thing. Not that the speeds are normal, but that they were low speeds but unique to the customer. That presents a legal liability for Sprint right here.
I think we will all know in a few days.
You guys should probably take a chill pill on the conspiracy theories already. I'm sure it would cost Sprint much less money and hassle just to fix this software issue rather than go out of their way to "conveniently" tell you that there's a "fix" that doesn't really exist but they used their "legal gymnastics" to trick you into holding onto your phone past the 30 day mark. They are a company that wishes to exist more than 2 more years, why would they go out of their way to screw you and guarantee you leave in two years when a couple of patches could save them and Samsung a ton of customers?
Its not like fixing this issue requires the recall and replacement of every phone, and them fixing this problem is not an incredibly inconvenient issue. You know why they're telling you the day before your 30 days that the update is coming? Because telling you after you return the phone wouldn't do anyone much good. Why didn't they tell you sooner? Because these things, while not impossible or some ludicrous endeavor, do take time.
I'm not even meaning to take their side really. Sure, they should have caught the issue before launch, and they should have addressed the issue in public... but if you're only gonna sign onto networks willing to do either of those things then you're not going to be purchasing a cell phone in America. I mean, Steve Job's stance on Antennagate is still "Shut up whiny babies, this issue doesn't exist, but I'll give you a free case if you shush and go back to fellating me..."
Hey guys
Galaxy S2 should be releasing here in 3 days on Bell and I was just wondering how many people are going to be picking up the "first gen" (per say) phone?
I really want to do my upgrade but I'm not sure if I should wait until they get like a second batch or something?
I just don't want to have any problems with the phone and I have heard a lot of people having problems with yellowing, dead pixels, reboot issue, battery issue (which seems to be semi-fixed now with the "update), etc.
Or do you think the phones that Bell will be getting/have got already are not plagued with these issues like the first gen phones?
Thanks,
Elliott
Got mine on launch day, 2 1/2 months later no problems.
Sent from my GT-I9100 using XDA App
The upgrade is totally worth it. I have no problems with my unit and they are overstated.
It's once again the vocal minority. The first SGS had ALOT more annoyances. I see far more problems going to the Sensation and G2X forums for one
How will you know if its first gen or second gen if such a thing exists .
Hardware version 1.4 followed by 1.5 .
My phone is first gen day one issue with none of the reported problems .
Though according to certain posters i must be to blind to see them as their phone has a problem therefore every phone has a problem .
jje
I cant comment on stock, as I noticed that 3UK shipped it on KE2 with no firmware update, so I rooted and never looked back.
As far as the hardware, its fantastic, I have no problems with it.
Best phone I have ever had. (but considering its just been old nokias, a HTC Hermies, and a BB Curve 3G thats not saying much).
I paid a small fortune to get out of my contract to get this, and Im very happy
get it as fast as you can
the north american release date is already 3 months behind and with 3 million pre-orders you certainly can't call the first american ones the "first badge", since your device will not have been built in april or may like the actual first badge.
as posted before, the supposed bugs are completely overstated. when you come to this forum and focus on the few issues with the phone it sounds like it's the worst smartphone ever. pink hue, yellowish display, pink softkeys, android os bug, heat issue...
BUT i really don't have any problems with my phone.
the pink hue is hardly noticeable. i only see it after provoking it by pointing it at a white piece of paper and i hardly ever take fully white photographs
yellowish display: haven't seen it yet and i won't be looking for it. the samoled just looks awesome.
pink softkeys are not present on every device. even if you have it, who cares. it only looks pink because the display is so bright and awesome, who wants to look at the buttons then.
android os bug is omnipresent on this forum, but most people just don't understand, how the battery information screen works. if you don't use your phone at all, dividing up the little usage still has to count up to 100% and if there was nothing else running, something has to be high to compensate. 90% of people complaining about the bug don't even have it.
the heat issue is a software problem. it depends on your firmware version so you can solve that one easily.
and let's not forget: people actually active on this forum and complaining about those issues are maybe 100 users of the 3 million that bought the device. and as mentioned before, of those people, some might actually have problems, but others are overly picky, some are trolls, some are stupid...
just because there are many posts about an issue, doesn't mean there are many problems. after all, this is a support forum, so you're bound to hear problems here and there.
^ well said, no problems here as well....get the phone and enjoy it.
Sent from my GT-I9100 using XDA Premium App
Thanks for the replies everyone! I really wanted to preorder the phone but even BestBuy wants $50 (for a preorder!!!) and I have no idea how much Bell wants (if they even do preorders).
Plus, I don't want to preorder the phone and then negotiate with a retention rep because they will probably be able to see that I have pre-ordered the phone on my account and know that I am staying with them so likely to give me a worse deal.
Any thoughts on this? I don't recall what has occurred with previous releases (specifically the GNex? N7?) What has been the typical period of tie between initial sellout on launch day and a refreshing of online stock? Fire away!
I called those scumbags at Google playstore and they said - they might get the next stock after a MONTH !!!
A Month is ridiculous , I am off to buying a S3.
Good luck guys...
I don't know what makes Google Reps scumbags, i didn't think they controlled the inventory system in such a direct manner....
Dependent on your area it could be as much as weeks. Several reports or rumors have come in saying as little as three days.
I've been using my i9000 for a while now. I can wait a little while longer despite have an N4 in the cart and not being able to checkout due to errors like many others...
killerbicycle said:
I don't know what makes Google Reps scumbags, i didn't think they controlled the inventory system in such a direct manner....
Dependent on your area it could be as much as weeks. Several reports or rumors have come in saying as little as three days.
I've been using my i9000 for a while now. I can wait a little while longer despite have an N4 in the cart and not being able to checkout due to errors like many others...
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The problem is that at one point they said 3 days , to someone else 1 week , to me a month and more. When i quizzed them about stuff , they didnt have any proper answers for me... All i got was.. we dont know ... i dont know... they do it... they do it... who the hell is they ????
What was the situation with the N7? Didn't they sell out fast. How long was it before they came back into stock?
Ok all. I am going here as I am seeing threads like this disappearing left and right over on the OnePlus Forums.
Let me start of by saying that overall I really like this phone. It looks awesome and CM 11 has so much going for it. Development is solid as all get out here thanks to all the devs working on this device. This is why I was so excited to get this device and so grateful for the invite provided by a member here.
However, this phone, just as many other phones may have some problems. A lot of which are software related and will be ironed out over time and just need some patience. Or try one of the many ROMS here and enjoy. Right?
But hardware problems, true hardware issues, are another thing. These require device replacements. The problem is, OP seems to either ignore customers or take inordinate amounts of time to respond. People are waiting literally upwards of a month or more to get a replacement device sent out, and good lord, I hope that those replacements are ok and without defects. This really should not be tolerated. I don't know why we would just say, "hey they are a new company, give them a break." (Everyone knows they are not really a new company I hope.)
So I would like to hear stories here. Post them up or PM me. I am trying to work with another user to get some things compiled and see what comes of it. Maybe some sites (cough cough...XDA) would be interested in this and maybe we can help bring some of this to light and hope the company will improve.
Or at the very least, get our broken phones replaced so we can get on with our lives and not feel like we got ripped for 350$. Of course I know there is buyer protection through Paypal, but should Paypal really have to be the ones dealing with this each time? I don't know, maybe OP planned it that way. Just let Paypal be our support. :silly:
By the way, if you are still reading this, my story is simple and just begining unfortunately. I got a device that did not have working volume keys out of the box. I have updated, flashed old and new stock ROMS, and nothing. Still don't work. I sent in a support ticket 6 days ago with a link to a video of what is going on and told them my problem. I have literally received no response at all since then.
I've got a story.
It started on July 23rd when I ordered my OnePlus One. It was supposed to arrive on the 26th, but it never came. Instead, USPS tracking said I wasn't at home, and they left a note. They didn't leave a note, and I was home. There was no doorbell no nothing. So, I waited until tuesday to see if the package would get re delivered to my house. It didn't get re delivered. I called USPS and went to my local post office. They gave me the normal BS, wait a few days, it could have gotten lost. Blah blah blah. How does a package get lost when it's out for delivery?! Anyways, I waited a few more days, and nothing. Contacted OnePlus support, and they said that their logistics team was looking into it, and it would take maximum 10 days for their investigation. 15 days later without another email, I opened a case on PayPal, and within 2 days, I had my money back.
OnePlus really needs to improve their customer service. Their phone is great, CM 11S is great, but customer service is a nightmare to deal with.
Hello,
Please try posting your tech support stories on any one of these pre-existing threads.
http://forum.xda-developers.com/oneplus-one/general/to-idea-how-customer-service-t2851237
http://forum.xda-developers.com/showthread.php?t=2796367
I'll have to close this one.