Related
Hi All,
I have had the XDA2 since launch and have noticed a rough patch appearing where I scribble using the stylus.
It is now a visably scratched area....
SHould this be expected? Have others got it? Did others get it on the XDA1 and get anything from O2 about it?
Cheers - Rich
I went to the BT store in my town and asked to buy a screen protector, the girl and the guy said they had never heard of such a thing, not one phone shop sold them either, I got one off ebay eventually, a reusable type. I think O2 do not supply a very vital addition to the phone because it brings business for them in the shape of new digitizers etc. They will not fix this kind of damage under warranty as it is caused by the user. However if your xda2 should suddenly become faulty under warranty you would get a nice new one.
After searching the internets and this forum with no success, I have finally found out how to order replacement parts and where to send my wizard in for service!
Replacement parts from HTC direct: 888-482-8725
Service from HTC: 888-356-2375 (They answer as Tmobile customer care, but are actually a division of HTC).
I got in a very violent car wreck last week and my wizard was found 30 feet away, scratched up (with a screen protector), with no battery or back cover. I ordered a replacement battery and cover with shipping for $40 that arrived the next day (I'm in Dallas and they're in Houston)! My wizard still works fine and I can send it in to HTC for them to put a new case for $80. They wouldn't promise me, but the rep said he'd try to get me a 8125 case instead of the MDA case (keeping fingers crossed)!
I would love a new case for my xda mini s, any brand would do. Come to think of it i would like a new front cover for the screen too (maybe just the digitizer) as it has a few feint marks.
If anyone has a contact in the uk that can get any parts please let me know. I'm happy to do the job myself.
Do you know if it's possible to purchase the casing without them instaling it? I have the service manual, and I'm pretty confident in doing the case switch myself. I currently have an MDA, but i find the keyboard on the 8125 to be nicer. Just my opinion.
vibe said:
Do you know if it's possible to purchase the casing without them instaling it? I have the service manual, and I'm pretty confident in doing the case switch myself. I currently have an MDA, but i find the keyboard on the 8125 to be nicer. Just my opinion.
Click to expand...
Click to collapse
I asked them that and they said no. I would have done it myself as well.
If this works, you just made my day. I'm gonna call them up a little later.
http://forum.xda-developers.com/viewtopic.php?t=49235
Just want to update on that contact numbers
Replacement parts from HTC direct: 713-2196125
Service from HTC: 888-356-2375 (Tmobile)
Service from HTC: 888-354-2375 (Cingular)
As of today the first number no longer works.
Does anyone have the current phone # for HTC parts? I am looking for a G1 touch panel - just the glass. Thanks!
I'm in the same boat as InksterOne. I need to replace the glass panel on my G1. Not the whole LCD assembly, just the glass. I need a place to order HTC replacement parts.
http://www.mobile-phone-lcd.com/
That place was awesome for LCD and touch-panel purchases, I got my G1 touchpanel (the glass piece) from HK in 3 days, and it was a genuine replacement part as well. I'm still looking for a place that sells the other parts... >_<
gsensor is not working
my gsensor is not working on my touch diamond. could you pls help
Can you share with me the email ?
Hi.
I need an HTC parts supplier, and your finding would make my day.
As I live overseas, and sometimes is hard to find a solution by phone when you can´t spend hours in the phone, I wonder if you have a name and an email which I can use to ask for Rhodium parts over there?
Thanks in advance.
David.-
xenos said:
After searching the internets and this forum with no success, I have finally found out how to order replacement parts and where to send my wizard in for service!
Replacement parts from HTC direct: 888-482-8725
Service from HTC: 888-356-2375 (They answer as Tmobile customer care, but are actually a division of HTC).
I got in a very violent car wreck last week and my wizard was found 30 feet away, scratched up (with a screen protector), with no battery or back cover. I ordered a replacement battery and cover with shipping for $40 that arrived the next day (I'm in Dallas and they're in Houston)! My wizard still works fine and I can send it in to HTC for them to put a new case for $80. They wouldn't promise me, but the rep said he'd try to get me a 8125 case instead of the MDA case (keeping fingers crossed)!
Click to expand...
Click to collapse
anyone have an update on htc parts supplier? i need a hero speaker replacement!
I've used RepairsUniverse.com last few times I've cracked one of my screens. Last time was last month on my brand new HTC Droid Incredible. They had both the LCD and the glass screen replacements (i just needed the glass) and they had all the other models also. They always ship fast, and both times i've been very happy.
HTC parts can be found here - Repairsuniverse.com/htc-replacement-parts.html
autoprime said:
anyone have an update on htc parts supplier? i need a hero speaker replacement!
Click to expand...
Click to collapse
If anyone is interested, this is one for France:
CIRMA Electronics
ZI de la Lande
10 à 14 Chemin de Barateau
CS 200
33451 SAINT-LOUBES Cedex
France
+33892700022
[email protected]
Online tracking: http://www.cirma.com/pages/sav.php
Cheers.
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
many many people have this problem. I myself had it 2 months ago. I was always very careful with my device, but some day I took it out of my pocket and the screen was broken.
I had to pay to T-mobile NL in order to receive a new one, 130 euro, and was forced to extend my contract with another year.
Good luck!
a
Hi
Search as there are various posts about o2 and their replacement under warranty. Here's one thread I contributed to for starters
Broken screen
:wink:
I too had it happen to mine. The screen is too flexible and all it takes is sitting down wrong with it in your front pocket. Mine was even in a Piel frama leather reinforced case. Nice case but doesnt really do much to protect the unit.
I had mine repaired by pocketpctechs for $259.
I have since gotten the aluminum case and had no prblems since. I have even dropped my MDA on concrete and the road about 3 times with no effects tahnks to the aluminum case.
MattyPW said:
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
Click to expand...
Click to collapse
Do you get the option to purchase insurance for the phone in the UK through your carrier? I pay an additional $6 to t-mobile but it covers accidental damage etc...
Hi,
many people have this problem. Seems more and more like a production problem
good luck
a
I bought the phone off eBay, as my contract is on Orange and i was bored of my last handset! As such i cant get the insurance to get me a new phone!
Im currently trying to get in touch with the person i got the phone from on eBay to send me down a receipt in the chance of getting an O2 shop to send it away for me!
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B
I dont know what to do with mine! I've gone back to my old phone now (Orange C600), i'm thinking just get the XDA fixed when i have the cash, as it is a cracking PDA. Besides, im going to loose LOADS of money on it if i sell it as it is
Will give the games developers some time to make some decent games for WM5 i suppose :lol:
mine cracked just few days ago.
rang O2 today and they are sending a replacement which will arrive tomorrow. £5 a month for insurance... cant be bad
Please look at the photo.
I just wonder is this just the protective layer of paint or some coating that I should peel off, any other user's experience the same ?
i have reported to HTC, waiting for reply... But I m not in the country that I ve bought the phone now... I wonder can I swap it like 6 months later if it's manufacturing defect.
Update 03/01/2010:
I got a reply from HTC:
__________________________________________________________________
According to the picture you provide, there should be slight appearance abrase in the button. Taking of this small layer of plastic would not affect the function of the phone. you may either leave it as it is or take it off. Thank you for your cooperation.
__________________________________________________________________
Update 04/01/2020:
I follow HTC instruction and peel/scratch away the coating of the HOME button only with finger nails.
The metallic effect's gone, and become just a normal black plastic key.
There are lots of micro lines on the button which cannot be seen on the photo.
It is still acceptable, just that I m not happy about a flag ship device's paint/coating came off so easily.
These are the photos
http://picasaweb.google.com/uccoffee.forum/20100104#
The button actually look nice without the coating in the photo comparing with the one next to it which the coating is coming off.
I m thinking should/can I ask for buttons replacement, or it is just a waste of time cos those buttons coating will eventually come off after excessive use.
i still love my HD2 , just a bit sad about so many problems
Update 05/01/2020:
i got HTC reply, nothing much they can help since I m not in Hong Kong.
Anyway, the girl from HTC said there was no one complain about the key's paint coming off.... I just wonder can those people who 's got problem and voted yes, would you mind at least send a complain letter to HTC please.
http://www.htc.com/hk-en/CS_Mail.aspx
yep my button is peeling too I had it 4 2 weeks
no problems here. hd2 is 6 weeks old ...
It's the metallic coating, if scratched away, it looks very plastic. ...
Simililar things have happened to my keypad in less than 2 weeks, and I always put it in its pouch. Guess we aren't lucky
not yet
I only use my HD2 since ~10 days, and do not have this exact problem, yet.
With my previous device (HTC Touch Pro) however, I had a lot of problems with peeling off coating (in TP case it was the plack paint peeling off the housing).
I also have the problem, that I use to buy my devices in Europe with WWE roms, and then take them with me to Japan, where I currently live.
This constellation is a nightmare for warranty return/repair with HTC, as they ask you to sent your device to where you bought it.
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
As soon as my HD2 starts loosing paint or coating, it will contact HTC global rapair in Taiwan again, but this time I will not accept to pay for the repair but push for good will.
The world gets smaller and smaller, customers do not stay in regions where they purchase devies. It is time for companies like HTC to adapt.
My girlfriend bought an Apple iBook in the US. In the menatime we moved to UK, Belgium and now to Japan.
She had warranty repair done to her iBook in all of those contires without an problem, so it should also be possible for HTC, if they just were a little bit more end customer oriented, but now that they try to market HTC as a brand, maybe it will come.
As a customer paying 500+ EUR for their products, I will not take NO for an answer.
Mine is actually worse than the photo in this post. I thought it was a temporary cover when it started to come away, like some buttons/screens have when a phone is brand new.
max1274, how bad is it? post some pic if possible
I only had my HD2 for 30 days....
I use my hd2 for five weeks, no problems so far. Hope to stay that way.
Its not even that bad, but yes very thin layers go off around the edges
Snap
Same here pal, it happened on my diamond as well.
**** happens i suppose
6 weeks... no problem
Damn.. Seeing things like these makes me want to go back to the shop and return it! Mine doesn't have anything but I am "EXTRA" careful with it but if it has happened to so many people it will probably happen to mine to. I cant stand paying 669€ (Portuguese value) for a phone that doesn't keep it together!
I get mad with these kind of problems!
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Mines fine as well. But you know, the early batches of the HD had surface coating scratch, crack and chip problems. I bought my HD2 a month after they were first offered in the US, hoping to avoid the common problems, which were mostly ROM, but now I think maybe I dodged the bullet on this as well.
aro said:
To avoid shipping my defect device helf way around the world, I last time decided to send my TP to HTC global repair centre in Taiwan.
They did the repair and they did it quick, but you don't want to know how much that cost me.
Click to expand...
Click to collapse
Actually I would like to know.
Ibb1982 said:
Mine looks fine, had it since 24/12/09.
Touch wood it stays ok. Hope the guys with problems can get it sorted via HTC without niggles.
Please keep us posted on if you can get HTC to fix it.
Click to expand...
Click to collapse
I was wrong! I checked my phone at night, and guess I couldn't see the minor peeling I have on the home button. Now I've seen in proper daylight I can see mine is peeling.
This sucks big time. Anyone have any feedback from HTC?
I've also sent a support request via email from the HTC website via http://www.htc.com/uk/CS_Mail.aspx , hope they get back to all of us soon.
Got a response from HTC
HTC are quick, within 2 hours I received a response to the peeling issue:
"We are very surprised to hear that you have an issue with our HTC handset.
If you are within 30 days of purchase, you can book our handset for a DOA (Dead on Arrival) via the retailer. Everything that came with the phone including the box will need to be returned. A DOA can only be booked if there is no mis-use or damage found on the handset.
If you are outside of 30 days, please call us in order to book a repair service.
http://www.htc.com/europe/CA_Hotline.aspx
Please note that the repair centre will need to see the device before diagnosing whether the fault is covered by the Warranty or not. We can not specify a cost until the repair centre has seen it first.
Please see full DOA/Exchange Procedure below if you are within 30 days of purchase:
We can have the device repaired for you, however if you wish to exchange the device and it is less than 30 days old, please return it to the point of purchase for exchange.
The retailer may not be willing to exchange your device depending on the terms of sale you have agreed with them, this is their right and HTC cannot intervene on your behalf.
If an exchange is refused by your retailer then we can still arrange a repair for the device, but we cannot exchange it.
In the event that a repair becomes necessary and you do not wish to arrange it with your retailer please call quoting your reference number (e2e ref) if you have one.
Thank you.
-If these steps have not helped, please let me know by responding using the link provided and I will be happy to check again for you.
Best regards,
HTC Customer Support Team "
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
sunking101 said:
Why would we want to send our handsets for repair, only to have them fit the exact-same button unit. The same thing will happen again. Once we know HTC have manufactured new non-peeling buttons, that's when the repairs should take place. Painting buttons is stupid, why not just make them out of black plastic and have done with it.
Click to expand...
Click to collapse
Until they see them though, they're not going to think its a problem. Catch 22 all the way!
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
xspyda said:
Interested to know also if anyone has experienced the dust under screen ussie that plagued the Desire? Note this will only be visible under bright light.
Click to expand...
Click to collapse
no dust ... as off yet.... i outright bought my phone... PAYG T-Mobile UK
Unlocked, but if i lose this handset ill have to ork out another 40 quid to get it unlocked
Where the hell did you manage to fine one on PAYG ?
fkofilee said:
hey all
has anyone noticed there screen coming apart from the phone, or at least not being fixed down right??
Click to expand...
Click to collapse
There is a thread for little questions. But ok: screens are not supposed to get apart from the phone. It's faulty. Send it back for a new one.
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
fkofilee said:
If your in the UK , you can get PAYG direct from manufacturers or also from Carphone Warehouse, current price 399.99 £
Mobile operators are doing them but... are simlocked and more expensive then that
there is a post with this same issue that ive seen, i dont think this is a build issue, i think that all the desire HDs that have been made may suffer from this (although this may only be the first batch to be released.)
The phone is fine, it doesnt stick out greatly, and i have a case, if however it gets worse, there is a warranty for a reason and as far as i know this is a manufacturers issue, so we can send it back for a full repair at a later date if it gets worse.
Click to expand...
Click to collapse
carphonewarehouse currently have no payg deals due to the shortage. the only option is to buy the phone for £498. It also sounds like you had one from the first batch. I was in carphonewarehouse yesterday - they had stock, but they confirmed that it had been in there system since 18th October, but only recently delivered to the store. The phone showed the classic signs - gap between sim cover, camera lens below centre and a gap at the top of the screen.
All of these items have been discussed i other threads. My advice - get a replacement.
Yes, mine has in the top right corner, waiting for the store I got my phone from to get some stock in and mine is being replaced.
It's as if the bonding has failed, it creaks in that corner!