I tought I had a boot problem on my Elf, after days with sw related troubleshooting I found out that the CPU crashes with normal temperature. At startup it stops right before you have to type the PIN code for the SIM card, unless its cold - then it works like a charm! Now we live separate lives, me in the livingroom and my htc in the fridge!
Sounds familiar to anyone? I expect that some hw replacement have to be done but I have no idea what could cause this fault. It came suddenly at normal use.
Are you serious? You're actually saying you keep your phone in the fridge??!! For real? And as unbelievable as that sounds....it works fine there....and crashes the moment you get it out?? Like for real??
Are you sure you didn't flash a new rom or something...or changed something after which this has started. I've seen some weird issues...but this one surely takes the cake.
lol... sounds funny !
Seems complicated but you can always move to the north pole, hitch a ride with santa when he comes................
Ok enough joking around and let's get serious: if you can take the touch apart completely because you must have it filled with dust etc. and it heats up because it doesn't have enough refrigeration result: power off or crash. There is a tutorial on how to do this somewhere here. I had the same issue with a nokia some years ago and even used bluetooth to make calls from the fridge untill someone told me why.... you can't do it wrong there is a tutorial
disassamble
Yes, I've sees the turtorial and saved it as a favoritt! I also disassambled it once to see if theres a obvious reason for this behavior, but it seems all good. I might try again and look for hotspots, and clean out whatever I can find. It is over a year old, so it would be believable that dust generates the overheat.
By the way, I allready live half way up to the north pole at aprox 66 degrees north - northern norway! Not so cold to day, +6 Celcius!
lol...ok then. All the extreme temperatures apart.....If your device is over a year old....might I suggest a hard reset then. If could be some phone malfunction. A hard reset might just put it back together again. Of course....do backup all your info first.
yeah
I did the hard reset early before I had any chance to do a backup as a init to my trubleshooting. It might give a tad faster phone, but that could be because there is nothing more to process!!! Sees like the temperature is more critical. It works fine for an hour or two then its right back to the frigde...
I did suspect the battery, that it could generate to much heat because of its age, but the batterytime is all fine and it doesnt feel very hot!
time will show... Just waiting for the Touch HD to get over its "publication-over-price", and the my Elf will live happily ever after in my drawer (Sorry if thats a four letter word in this forum)
away from the funny posts above a technical question did you use any program for overclocking before this happen eg battery status
No overclocking!
The phone is all original settings and software. It happend when the when I was on the phone and the "battery low turnoff"-interrupt occured. I put in the charger and tried to restart the phone, but it stopped right before the PIN-code meny. The backgroundlight responds to the buttons when it crashes. It seems that its just waiting for the SIM-card init-rutine.
But if I've coold it down and get it up and running, it still crashes when it reaches normal temperature. As the temperaure rises it respons slower and slower at buttons etc. In the end it all stops and it stays "where you left it"! The on/off bacgroundlight function still remains intact, but you cant use the power off function on the same button. Only soft reset - and go to bootleg(RGB-window) - and then power it down with the power off button. Then it goes to fridge again...
I shall try to clean it inside later on even though it seemed all fine when I had a look earlier.
Replaced the motherboard
If anyone out there still is interested; I sendt the phone to a serviceshop some days before the guarantee time ended and they gave me a new motherboard in the phone. So insted of having a broken Elf in my closet I now have a up going and working elf in my closet - for what its worth!!
LOL! ok well I live in Africa.. summer temps. from 25 - 35 Degrees C are the norm and I've never had a problem like that, hehe.
Related
Hi there,
I have my UNI for about two years now and most of the time I really love the device. It still is faster and has a better screen than most of the other phones out there even today. There is one problem though I really would like to be solved.
I have tried all roms out there and all radio's with varying results however my phone keeps crashing a lot. And when it does soft rebooting it doesnt always help. There are multiple things that can happen and I'll desicribe them below:
- Sometimes it all works just fine
- It can show the bootscreen and then hang on it forever
- It can show a completely white screen forever
- It can show the bootscreen and then suddenly a messy screen filled with random pixels
- It can show the boorscreen and then suddenly a screen with horizontal stripes/beams on it in most of the times two different colors.
- It can show the bootscreen and then the second bootscreen (its mostly green) and then show a fully green screen and stay like this forever.
- Sometimes when it crashes the battery gets really warm
- Often after one of the previous symtoms the phone doesnt do anything anymore when pressing the soft reset butten (expept a small red flash of the left led light)
What sometimes works to get it booted again: get the battery out, put it back in and connect it to the power loader
Also just waiting for a long time seems to help
I always thought it might have something to do with the battery (the original one has the 40% problem) so I bought others. An extended one from dyna, and two others from cameron sino. The crashes and results vary with all batteries. With some it seems to be more often than with others but with none of them it works flawlessly. I have just ordered a new dyna one but somehow I doubt this will solve my problem.
I also have dropped my phone pretty often so there might be something wrong with the main board? I have tried to reproduces a crash by gently (but not too gently) deforming my phone, pressing on it and moving the lid, but that doesnt seem to lead to a crash.
I really would like to know if there is a way to find out why it crashes. Are there diagnostic tools out there with which I can check the hardware? I really would like some help!
Thanks a lot in advance!!
Regards,
Mano3
Hi Mano
Hi Mano,
I guess you are also facing a similar problem like mine. Well you are lucky you are getting an answer since it took me a quite a few hours of searching and nail biting agony to finally realise that, the part of your ROM is corrupted and nothing can be done to get it fixed unless you change the main board.
It suxs but that the truth bro. Hope you can fix it or buy another set.
regards,
techx
Thanks for replying!!
Is there a way to check the integrity of your rom? Then I could check if it is that... I guess I could buy a new main board off ebay or something...
Happy new year!!
Regards,
Mano3
fixed!!
Hey guys,
I solved my problem! So far it is running for two days without any crash! I use the program Pocket Hack Master to set the CPU speed at 312 MHz. Keeping it at this speed keeps my phone stable. When I really need the proc speed I can set it higher to do what I want to do and afterwords I set it back to 312 MHz again. Not the most practical but for most functions the memory is the speed bottleneck anyways.
Hope this helps others!!
Greets,
Mano3
I cheered to early... Problem still there I now bought a new one off ebay, lets hope that works
yesterday i had the problem lots of HD2 owner faced it, my device worked fine, but when i had to soft reset it, it always freezes on the white screen, and never starts up, every many times of taking the battery out, and start again, it finally started up.
i tried to soft reset it again and faced the same problem
i tried to flash the ROM again, but after many tries, i finally got it to flash, but the thing is that the problem wasn't solved, and the unit kept freezing in the start up, but once it started up it worked perfectly until the next soft reset.
but then i tried cooling the device against an AC, and the surprise was that the unis was able to start normally, every time with no problems when it was cooled
any one faced such problem with the device? i will try it again today at noon, when the temperatures are high.
I tried it again now, when the Battery temperature was 38.5, the devise did not start, when i cooled it down, it did start, and when it started the battery temperature was 35.5
can some one with the same issue confirm?
Yes I am having the same problem!
My fone did the same again last night and I'm going to try reflash it today - else the POS is going back to the shop! Not happy!
did you try cooling it down? flashing the ROM did not help me at all
Can this be a Battery problem? that the battery can not provide the required current when it's heated?
ok, i did these two experiments
1- i heated the battery alone on a air heater to almost 45 degree
and cooled the phone, but the phone did boot up normally
2- i heated the phone on the heater and cooled the battery, the phone didn't bootup
so the problem is defiantly with the phone not the battery :-(
khaeid said:
did you try cooling it down? flashing the ROM did not help me at all
Click to expand...
Click to collapse
Yes, onlywhen the phone was cool to the touch again did it boot correctly. However last night it did the same but would not reboot after leaving it for a while. I tried to do a hard reset but the phone hung on the HTC boot screen and would not go further.
This morning the OS booted but was totally corrupt - it looked like booting in to windows 98!! no graphics, no HTC Sense, no usual colour scheme and a whole whole of corrupt file messages. This happened each time I hard reset - and the USB port also failed to recognise any device. I think it's safe to say it is practically bircked and thus, Ireturned it to O2 today to sort out and give me a new handset! I think it is a hardware issue. Infact, I'll put biscuits on it being that vs software.
it is definitely a hardware issue, but the thing is, these are the first few days of summer in my country, the days when the weather is getting really hot, and i guess this is the first summer HD2 will experience, since it was released in the Autumn, so my guess is more and more units will get this issue as the weather get hotter in other countries
Hi guys.
Weird issue you are facing!.. Mine gets very hot on hard use.. today I tried a soft reset while it was hot and it started normally.
When did you bought your HD2?
Crudeoil said:
Hi guys.
Weird issue you are facing!.. Mine gets very hot on hard use.. today I tried a soft reset while it was hot and it started normally.
When did you bought your HD2?
Click to expand...
Click to collapse
i got it like 4 months ago, but i am sure now that there is a hardware issue
had a same problem...
my solution was screawing the middle battery pin under cover...
the hd2 have must have Temperature senzor...
the hd2 have 3 pins under battery cover, 1 = +, 3 = -, and the middle pins is the 2 = ?
i think the middle or the pin nr. 2, is same as ACPI in desktop or notebook, Advanced Configuration and Power Interface,
Operating System-directed configuration and Power Management,
so if your middle pin is screawed, the powermanagement tell to device stop boot!!
or if the pin dont make a contact with battery - the powermanagement canot corectly detect the Temperature and the hd2 owerheat, then randomly restart...
its only my teory, my middle pins was screawed, im take it to the right position and my device worked well... but i want more and more and i broke the middle pin
after that the hd2 boot, and worked but when i want to do restart dont want to boot...
now my hd2 is in service center... so for all i want to say:
warrnig!!! dont youse the power or angry when u want to screaw the pin back
its only my teory, im not the electro technic...
sorry for my english, but i think everybody understand what i want to say
i know sucj hardware issues are unfixable, i am wondering should i get me a new HD2 or another phone
I got mine on contract in March - 1.48 ROM. but also had the issues in 1.66 prior to sending back.
Just awaiting for it to be returned - I'll report back to let you know if sending it away has fixed the issue. I'll be a mite miffed if they just flash the ROM and send it back lol!
had the same issue: overheating / reset loop / stuck on white screen
contacted HTC, sent for repair, received with new mainboard,
now works flawlessly
khaeid said:
i know sucj hardware issues are unfixable, i am wondering should i get me a new HD2 or another phone
Click to expand...
Click to collapse
u can always try i-Phone 4
how hot is summer in Syria btw?
I had the same problem with mine on an UK O2 network. They took it back and flashed it. Sadly that didn't solve the problem. So I sent it back again and they replaced it with a newer model. This seems to have fixed it. Sadly looks like the early ones were crapy and had the same fault.
However mine still gets ruddy hot when connected to the anything in the car.
Bad job HTC :-(
Hi all,
Actually, there is CPU's overheating problem, not battery's. ALLMOST same problem you'll have if you'll remove cooler from your PC's CPU
My LEO shuts down at 38 deg. and cannot start again without cooling. Definitely, it's a price for 1 GHz processor - it should have less power demand or good cooling system.
Hi had the same problem mine also used to reboot on it's own when connected on pc and overheated. Going to contact HTC repair and send it back. I was wondering though is it ok if i send it back with a cooked rom and 2.10 radio or will they not change it cause i've switched that on my own? Any ideas pls?
chapple said:
I had the same problem with mine on an UK O2 network. They took it back and flashed it. Sadly that didn't solve the problem. So I sent it back again and they replaced it with a newer model. This seems to have fixed it. Sadly looks like the early ones were crapy and had the same fault.
However mine still gets ruddy hot when connected to the anything in the car.
Bad job HTC :-(
Click to expand...
Click to collapse
Early model as in what date.month.year?
Regarding getting ruddy hot when connected to the anything in the car, it's the connector, IMHO.
I have problems too. My God, today is the first and really hotest day of the year in Germany.When I will back in Spain at 40 degrees celsius there my hd2 will be a bomb!!
My device is a German o2 hd2...
I'm not sure if anybody here has same problem as mine. Here is the problem. After watch movie on my HD2 for half an hour, the device started getting warm and hot. It then froze and restarted itself. Then it would stuck on the logo boot up and that was it. I had to take the battery out, waited for 5 to 10 mn to give it time to cool down. Then everything went normal. This happens to me quite frequent now. It wasn't like this when I first bought this. I used to watch movie for hours without any problem.
i had this problem. my hd2 actually was burned on the back near the micro port!
search for hd2 fire to see the story.
I have same problem, who know to repair please help me
if phone is under warranty, get it replaced. did you void your waranty?
Are you using the original charger?
If your mainboard overheats just once, it will never be the same again. It's time for a warranty replacement!
sounds like it has a drug problem or is going through menopause. LOL! I had to sorry carry on.
mine so the samething too , if the back get warm up the phone freeze then restart . do the same thing with NAND too . his there any other ways beside warranty . cuz i dont know if mine phone still under warranty . i got the phone in last father's day so it havent been 1 year yet
T0v206 said:
mine so the samething too , if the back get warm up the phone freeze then restart . do the same thing with NAND too . his there any other ways beside warranty . cuz i dont know if mine phone still under warranty . i got the phone in last father's day so it havent been 1 year yet
Click to expand...
Click to collapse
If it has not been a full year sense you purchased the phone then yes you still have a warranty. Your issue is probably hardware related cause once a HD2 starts getting warm a lot it starts to slowly deteriorate the connections between the processor and the mainboard. The more the heating up of the processor the more and more it detiorates the connections. It finally reaches a point where it will start rebooting it self because it is trying to compensate for the lack of responses from the failing pathways. So it sound like you are experiencing this problem now. So I recomend you do an exchange while you are still under warranty.
i suggest checking the battery pins also, make sure they are straight and shiny!
HTC getting hot and freezes.
I have a T Mobile HD2 and I have WMO 6.5 on NAND and Android on SD card (16 Gig). Mostly I using android, the main problem is after like using 10 minutes of WIFI the phone gets very hot,I mean really hot and then it freezes. I have to remove the battery and wait about 10 minutes for it to cool and then place the battery and boot again. I am not sure what is causing the problem, if it is hardware then nothing can be done but if it software I am sure there is a solution. Any help is greatly appreciated.
Hi,
i've the same problems when using the HD2 for car navigation. When the phone is in the front panel holder and sun is shining, the phone freezes or reboot after a while. The phone itself isn't very warm so i think it must be something with the mainboard or the antenna. I tried with carcharger and without carcharger, same result.
search xda, there has been quite a few threads on Leo's overheating,
in short main two reasons are bent battery connectors (you can DIY), or defective mainboard (replaceable under warranty - been there myself),
to make sure the freezes or reset loops are temperature connected I'd suggest BattClock for WinMo (displays temp in statusbar) or Battery Monitor Widget for Android (keeps temp log)
if you lost all hope, and you're sure it is the temperature, and your warranty has ran out, and its definitely not connector related, then you could try checking here: http://forum.xda-developers.com/showthread.php?t=982454
what kind of rom do you use? What is your Radio?
is the battery genuine one?
what programs do you use?
some bad written programs will make cpu in loops, which lead to make the cpu runs into high frequency.
do you use any setCPU/overclocking?
my recommendations:
1) install any cpu trend program/ logger to see when the cpu runs into high frequency.
2)replace the video player you used for playing the video.
3)stop all programs that are not came with your rom.
if above do not solve your problem:
task29 / install fresh rom (not the same rom).
Stupid thing is that I can do everything to it aside from getting it to boot all the way to work! I tried reflashing OEM roms and I tried custom roms. They all work just fine and it just won't boot all the way. I can turn it on and off, use format option, download mode and magldr. I keep my sim out and memory card. Before this all happened I always used OEM OS. Last thing I did was check my bank account, close the browser and click the power button to turn it into sleep mode. Few weeks ago I did have an issue with it for a day. It kept turning on and off constantly boot to random points. Mostly to the AT&T screen. It would boot all the way rarely and I got it to stay on a couple times for about 10 mins to copy all my stuff from it. Is it possibly something to do with the hardware being a POS and Just crapping out for no reason because cell phones are poorly made expensive bricks?
I've seen this issue across the forum several times. Unfortunately, just one case seemed to "return" to life, without understanding the reasons behind the "lapse".
What I can suggest you can do (and feel free to disagree) is get in touch with Cottula (creator of MAGLDR) and see if you can help you. You can send him the phone, maybe he can analyze it and get something out of it.
GL, mate, and if you find a solution, I'm sure other folks here would be glad to hear it.
Ahhh ok thats what I figured. I browsed a bit, but most of what I saw is people couldn't do anything. I didn't see anyone saying they could do as much as what I can do with it. I'll try your advice and see if maybe he could help. I took apart the phone to see if maybe someone came loose, though I saw nothing. Clean as a whistle. What I think maybe happen is it burnt up finally. I notice at times it would run extremely hot, mostly when I'm talking on it for more then an hour.
Well, for your sake I hope it's not burned out (hardware issue). I hope it has some software component that's screwed and that has a chance of being investigated and maybe fixed.
Also, the getting hot while talking/browsing for periods more than 30 min it's a known issue. It's however supposed to be quite warm, but not actually really hot, if you know what I mean. It it however possible that exposing the phone to higher temperatures to cause hardware issues.
In any case, I wish you good luck. Who knows?
I gave AT&T a call to see what they could do. The software warranty is 6 months past and she wasn't able to override anything that much passed over. Though I was able to get my 2 years wavered and get a early upgrade. So I got myself a Xperia Ion. I'm happy I don't have to put up with a flip phone for another 4 months. lol
I tried working on my focus a bit more playing with zune and other programs I found. Though I don't see it coming back to life trying all the different ROMs. I would think to make it work again is to re-flash the actual phone bios itself. Just like a computer starting it still uses DOS then loads the OS. I don't know how a phone works to much, but I'd assume same process. Something to do with the root-root of the phone telling it to be stupid and not boot properly.
Another note, where is the best place to sell this to get some money out of it? Screen and other pieces of its hardware are 100%. Should I try ebaying it?
I had a similar issue, last thing i did was removing the SD card before re-flashing the MGLDR and custom ROM
Hi, i have a SGH-I337M, with the AOSP 6.0.1 rom with root, since i can remember the phone had been pretty much hot, i didn't care much back then since i use it a lot but recently my phone started to freeze, like the screen freezes and i cant do anything, not even turn it off, so i have to take off the battery let it cool for 20 minutes and start it again, then it works about 10 or 20 minutes and then again it freezes i think it might be related to the heat. Also some few times my screen has turned green and then white and others few times i can see some sort of colored strings.
I'm pretty sure its hardware related but i don't know why it happens and if it can be repaired, do think ill have to change the whole motherboard?
Thanks in advance
Graphics chip may be the problem You shouldn't let your phone overheat like that I think it's the graphics chip (because of the color artifacts) You can try to reinstall ROM (clean installation) and flash another modem&bootloader, or even flash stock ROM. If that doesn't help then your graphics chip is damaged...There is 'repair', by changing motherboard, but it can be very expensive (if you don't find another S4 with broken screen or something else with working motherboard)
I already reinstalled the rom (clean install) and yupp, it doesn't work, the warmest place in my phone is between the sim card and the sd card, so i guess ill have to change my motherboard X_X
Anyway, thank you very much!
Dariane said:
I already reinstalled the rom (clean install) and yupp, it doesn't work, the warmest place in my phone is between the sim card and the sd card, so i guess ill have to change my motherboard X_X
Anyway, thank you very much!
Click to expand...
Click to collapse
Have you actually tried other ROMs, or are you just a negativist?
Dariane said:
Hi, i have a SGH-I337M, with the AOSP 6.0.1 rom with root, since i can remember the phone had been pretty much hot, i didn't care much back then since i use it a lot but recently my phone started to freeze, like the screen freezes and i cant do anything, not even turn it off, so i have to take off the battery let it cool for 20 minutes and start it again, then it works about 10 or 20 minutes and then again it freezes i think it might be related to the heat. Also some few times my screen has turned green and then white and others few times i can see some sort of colored strings.
I'm pretty sure its hardware related but i don't know why it happens and if it can be repaired, do think ill have to change the whole motherboard?
Thanks in advance
Click to expand...
Click to collapse
You should get CPUTemp Xposed module and stop letting your phone get hot! I usually stop screwing around with mine when the temp gets to like 50/60-something Celsius. And like GDReaper said, don't be a Negative Nancy, be a Positive Paulie and play around with other ROMs!!
my original phone screen did things like that after a pretty heavy drop onto a tiled floor. it maybe a good idea to have a technician diagnose your problem before forking out money for parts that might not fix anything.
Thank you all for your answers, i did tried to flash some other roms without success (I still have the same problem) i am afraid to continue playing with roms since my phone sometimes freeze in the middle of the android configurations when i reboot my phone just after the new installation and i don't want it to freeze in the middle of the installation of a rom.
I think ill go to a technician to see what can be done about it, ill keep you informed what was the problem