Related
hi all, i bought a tytn at ebay, but
the after a short time of using the bottom buttons, they stop working.
touch screen and buttons on the side are stíll working, but the bottom buttons are dead.
sometimes after turning off amd turning on they are working for a short time again. a restart also helps to make them work.
but its not funny to restart every 10 minutes.....
it is an e-plus tytn from germany with wm5.
do u guys think that it is a hardware or a software error?
I seem to have this problem on and off myself and think it's related to either the rom on the phone or the radio rom but am not sure which. It seems sometimes I have this problem and it seems to come and go depending on what combination of rom/radio rom I have installed. If I was smart I'd find a combination that works well for me and stick to it but I always like to play with things so typically every day or two I'm reseting
yeah, i have the same problem.... i hate to restart the phone every now and then, but I need to figure this out sometime soon, or I'm gonna upgrade to WM6 to see if that solves my problem. lol...
did anybody else have an idea to solve the problem?
crutav said:
did anybody else have an idea to solve the problem?
Click to expand...
Click to collapse
http://cnn.cn/shop/8525tytn-flex-cable-p-1732.html
I opened up my tytn, to find out the problem, and I found a small crack in the flexcable mentioned above.
Before it was never opened nor did anything strange happen with it, so this seems to be yet an other production problem/fault..
More and more people seem to have the same problem, time to presure htc for a repair....
Ok for me this is too late, but all for the good cause.. will just order myself a new cable and try to swap it..
Any ideas where to get the flex cable these days? Not finding it at the link above and internet searches aren't panning out either.
FYI:
Just got back my HTC TyTN from service under warranty, sent for exactly the same problem.
The technician I spoke to directly said that maybe about 90% of the lower keys malfunctions are caused by the lower keyboard board behaving erratically and it is a well-known hardware problem.
A board replacement solved it, my TyTN is working perfectly again, they also replaced the stylus holding rubber (which was broken already from the early days) and, surprise, they upgraded my WM5 device (I had to revert everything to the initial versions before handing it to them) to the latest official HTC WM6 Rom. Even bigger surprise, although what I gave them was a WWE device, when I got it back they had upgraded it to the localized (official Greek) version. Life is good.
Anyways, seems the only real solution to this is a visit to the repair store, hopefully under warranty and reverted back to the original settings...
@All,
As a celebration for my 1000th post, I decided to open a new thread based on Tweakman's idea, which seemed to work very well in the Development and Hacking Section. The idea is simple, a single thread for all Questions, Problems, and Concerns regarding Blue Angel. This includes, but it is not limited to:
[highlight]*Problems with Flashing.[/highlight]
Can't get your device in bootloader? Did it freeze during flashing and now it doesn't get past the 4 colored screen? Are you a complete noob and need some guidance as to how to flash? Etc.
[highlight]*Have questions about which Rom is best?[/highlight]
[highlight]*Want to install software but don't know if it is compatible with your BA[/highlight]
You get my point. All the questions that I have seen/answered over the past couple of months are just repetitions of posts, threads, and things that are readily available on the wiki or in other threads. However, people are either lazy, don't know what a Wiki is / where to find it, or just flat out don't know how to search (or read the forum rules for that matter). Having something general (in this case a sticky) that says "Hey, if you have a question, you can ask here" should draw enough attention and start minimizing the number of new threads and posts opened by users (both new and seasoned). This way, we will be able to keep the development threads a little cleaner and smaller... hence making the site's search function work a little better in the process.
@Seniors,
Kinda like the Q&A team, I will need your help in trying to keep the influx of questions to a certain level by answering them as we see them. None of us are logged in 24/7 (or at least some of us aren't ), but if you guys see a question, please try to answer it. I know that xplode, Chef_Tony, markanthonypr, red_hanks, sun_dream, imatrix, +Que_PPC, motisu, and others normally try to keep this under control, but if we centralize it and contain it, we will have a cleaner forum.
Reserved for future use.
Post Stickied Per Request...
Siemens SX66 BlueAngel Q&A, Help
You know very well you can count on us. Great idea mate. Also congrats on your 1,000's post. I've added a few "tags" to the thread. I hope some others do the same to. Tags help users to find what they are looking for when they use search.
hi
hi specialists
my friend has Blue Angel,he has strange problems.
in (sounds & notification),it didnot saved after changing any parameter,we tried by reflash the rom again,but nothing changed,also we reinstalled radio 1.15 but no change,also the ring tone of the msg is discontinue or irregular when played,and some times didnot wake up (of the device) when recieve a msg.
this is strange issued problems but in mine (BA) every thing is ok,this problems only in my friend (BA),I mate PDA2K.
any ideas?any suggestions?
thnx
notice:when we down grade to wm 6.1 every thing is ok
homam_france said:
hi specialists
my friend has Blue Angel,he has strange problems.
in (sounds & notification),it didnot saved after changing any parameter,we tried by reflash the rom again,but nothing changed,also we reinstalled radio 1.15 but no change,also the ring tone of the msg is discontinue or irregular when played,and some times didnot wake up (of the device) when recieve a msg.
this is strange issued problems but in mine (BA) every thing is ok,this problems only in my friend (BA),I mate PDA2K.
any ideas?any suggestions?
thnx
notice:when we down grade to wm 6.1 every thing is ok
Click to expand...
Click to collapse
Hey homam,
Thanks for kicking things off
First of all, which OS were you having problems with? This is important because it could have been a bug in a rom that could have been fixed in a later version.
@mark,
I know I can count on you, buddy I need help from the mods as well though. I cannot redirect posts to here and/or close threads
My BA, keeps turning on from standby, by a light shock! I maen, if you press the Power button, and then you knock gently on it's back, it turns back on!!
I've set to "Lock all buttons except the power button", However, I still have this issue.
Well, I must confess that once it dropped off of my hand, and it's the result of that...
Any ideas?
by "it turns back on" i assume you mean it wakes up from stand by, it doesn't really start like after a soft reset, right?
since the BA's only battery activated wake-up is in the cradle and we are not talking about soft reset, my first guess is, the battery is not to blame.
have you checked whether you can use your camera at all time? i mean, the camera_detect does not usually run at all times but if the camera connector is a little lose, from now and then it could "discover" the new camera hardware and wake up, that is unlikely for normal devices, but if yours had a crash before...
you could refer to this site for checking possible hardware reasons:
http://www.land-of-kain.de/ppc/mda3/disassembly/
the hardware things aside, there are also many possible software reasons for the device to wake up on:
- update of titanium weather
- automatic email checking
- cell broadcast
- if bluetooth is on
- if beam is on
- automatic update of any software...
plus of course the usual:
- incoming call
- incoming text message
- incoming mms
- upcoming calendar event...
so please check the possible software wake ups first to make sure this is really a hardware issue, because that would be a shame, that could be tricky to solve.
or let me put it this way, if it is really the moving that wakes it up, you have the first BA with accelerometer
EDIT: last but not least, it could only be a bug, maybe a hard reset or change of the rom could also be a way to go, since spontaneous waking up is a known bug for BAs
Chef_Tony
If there was only a way to hack the hardware and make this work at least on Edge. I can live with everything else, but its a shame paying for a full unlimited Internet service and only getting G connection Sighhhhhhh
Ok, I had to let that frustration out !!!!!!
Chef_Tony said:
by "it turns back on" i assume you mean it wakes up from stand by, it doesn't really start like after a soft reset, right?
since the BA's only battery activated wake-up is in the cradle and we are not talking about soft reset, my first guess is, the battery is not to blame.
have you checked whether you can use your camera at all time? i mean, the camera_detect does not usually run at all times but if the camera connector is a little lose, from now and then it could "discover" the new camera hardware and wake up, that is unlikely for normal devices, but if yours had a crash before...
you could refer to this site for checking possible hardware reasons:
http://www.land-of-kain.de/ppc/mda3/disassembly/
the hardware things aside, there are also many possible software reasons for the device to wake up on:
- update of titanium weather
- automatic email checking
- cell broadcast
- if bluetooth is on
- if beam is on
- automatic update of any software...
plus of course the usual:
- incoming call
- incoming text message
- incoming mms
- upcoming calendar event...
so please check the possible software wake ups first to make sure this is really a hardware issue, because that would be a shame, that could be tricky to solve.
or let me put it this way, if it is really the moving that wakes it up, you have the first BA with accelerometer
EDIT: last but not least, it could only be a bug, maybe a hard reset or change of the rom could also be a way to go, since spontaneous waking up is a known bug for BAs
Chef_Tony
Click to expand...
Click to collapse
Wow! Tony! I really appreciate your complete answer. I mean it.
Yes, as you correctly assumed, I meant wake-up. It just wakes up and continues the routine WinMo operation; no soft-reset occurs.
It's less than a year that I've replaced the battery with a new one. I remember all the funny things used to happen when the old battery was dying. But non of them were similar to this one.
It can't be the Camera. Well, I'm able to use it all the time, and the "camera_detect" has been always loaded in the processes whenever I've checked it. About the looseness thing, ummm, I'm not sure. I tried to knock on it to see if it's more sensitive than other parts. I think the upper part of the device is more likely to wake it up by an easy hit (like knocking). but it's the whole upper part, not only the camera section nor the camera button.
Unfortunately, the software possibility, is unlikely to be the problem:
I've used many ROMs on my lovely BA which 3-4 times of them taken place since the wake-up problem.
The software and the usual reasons you counted, do wake it up. but shakes, too.
Finally, to be honest, I'm agree with you! This is the first Blue Angel with accelerometer. yeaaah! I did it!
I bet my friends that I can wake my BA up, without touching any buttons or screen! It's fun this way, but I comes to be annoying when I put it in my pocket or just put it on a table! and it wakes up... consider the forced battery consumption, unwanted screen taps if I don't lock the screen. God bless A_C! and... .
I know it's a hardware issue (((((
@raizaM: My Thought.... Have you ever taken it apart? One of my BA's had 3 loose bolts inside. All 3 were from what I think is the Radio/Antenna part at top. However, in my case, I had a rattle going inside. Thats why I put it apart. You might have something loose inside, causing a connection to arc when you knock on your phone. If you do deside to open it, there is a tutorial on the wiki on how to.
markanthonypr said:
@raizaM: My Thought.... Have you ever taken it apart? One of my BA's had 3 loose bolts inside. All 3 were from what I think is the Radio/Antenna part at top. However, in my case, I had a rattle going inside. Thats why I put it apart. You might have something loose inside, causing a connection to arc when you knock on your phone. If you do deside to open it, there is a tutorial on the wiki on how to.
Click to expand...
Click to collapse
Hey mark!
I had that same issue a while back, but with only one screw (also from the same area as yours).
@raizaM
Just to knock off Chef_Tony's theory out of the table completely, try to erase camera_detect.lnk from \Windows\startup and SR your device. If Chef was right, then your issue might be gone. However, I would follow markanthony's advice and take it apart in case Chef's idea doesn't work.
Oh man, your not my hero anymore LoL.. and here I thought I would be the only one with a mechanic inside my phone.
markanthonypr said:
Oh man, your not my hero anymore LoL.. and here I thought I would be the only one with a mechanic inside my phone.
Click to expand...
Click to collapse
Well, it kept me entertained when my BA would run out of juice
Thanks for your kind advices.
Actually, I tried to remove "camrea_detect" from the startup once, but any way, I gave it a shot again... no success...
Frankly, I'm a lil bit afraid to take my lovely BA apart... :-s... What if... :-(
But, I guess sooner or later I need to do so. so what the heck... lets do it.
Maybe I'll do it tonight. Guys please help me through it. I don't wanna loose my Angel!
Ton'y link provided in the previous posts, would be my start:
http://www.land-of-kain.de/ppc/mda3/disassembly/
any more advices?
raizaM: You're not going to go that far deep. Only remove the cover. If you look at picture #4 on that link, the top green area has about 6 bolts all around it. Those were the ones that were loose on mine. 2 of them were rattling inside the phone. I still can't believe they didn't cause a short circuit. You don't need to go down into the camshell area. Do you use the sliding keyboard? If so, you could have a bad flex cable. But, don't worry about tha for now. Just remove back cover and carefull inspect for loose bolts. Don't over tighten them.
all the master please help, my BA strange,,,,, the screen suddenly go dead after actived wifi or playing game, its suddenly dead, and i must push power button to turn it on again through proses like softreset, that in battery power. but if i conect in charger power mode, i turn wifi,playing game, its normal, the BA still on and working normal,
please2,,,,,if someone knows the problem please help, im desper now....
loryshoe said:
all the master please help, my BA strange,,,,, the screen suddenly go dead after actived wifi or playing game, its suddenly dead, and i must push power button to turn it on again through proses like softreset, that in battery power. but if i conect in charger power mode, i turn wifi,playing game, its normal, the BA still on and working normal,
please2,,,,,if someone knows the problem please help, im desper now....
Click to expand...
Click to collapse
It seems that you have the backlight settings set to dim/turn off too fast. Go to \Settings\System\Backlight and modify the settings in there (particularly the ones labeled "On Battery Power"). Then, soft reset the device (stylus on the bottom).
Hope this helps.
markanthonypr said:
raizaM: You're not going to go that far deep. Only remove the cover. If you look at picture #4 on that link, the top green area has about 6 bolts all around it. Those were the ones that were loose on mine. 2 of them were rattling inside the phone. I still can't believe they didn't cause a short circuit. You don't need to go down into the camshell area. Do you use the sliding keyboard? If so, you could have a bad flex cable. But, don't worry about tha for now. Just remove back cover and carefull inspect for loose bolts. Don't over tighten them.
Click to expand...
Click to collapse
egzthunder1 said:
It seems that you have the backlight settings set to dim/turn off too fast. Go to \Settings\System\Backlight and modify the settings in there (particularly the ones labeled "On Battery Power"). Then, soft reset the device (stylus on the bottom).
Hope this helps.
Click to expand...
Click to collapse
not the setting, it got black scren, its dead screen after running wifi or application, suddenly goes dead, black screen,.
Have you tried with another battery? It sounds to me like your battery is about to die. It won't hold the heavy battery consumption of Wi-Fi and heavy CPU usage while on Games. Try with another battery. Also make sure you followed Egzthunders suggestion to change your Power Settings. If you still need help, post back and include more info about your device, such as, what version of Windows are you running and how old/new is your battery.
Hi Guys, i have a strange Problem since a couple of days.
The touch HD turns itself off after some minutes. I have to take out the battery and put it back in, otherwise it will not turn on...
i have:
- deactivated automatic shut down in power settings
- deactivated today timeout
- tried hardreset
- tried another rom (currently dutties final)
no success :-(
i have absolutlely no clue what could cause this and how i can fix it...
help is highly appreciated.
hello there , actually maby its a virus or there is problem in SPL
Try to install again the SPL modified and tell me
best regards
ms4cah
unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.
Surrido said:
unlikely it has anything to do with SPL. it was fine for months, i had not flashed or installed anything.
it seams dead now by the way. i cannot turn it on again.
i also tried a new battery. it doesnt even charge, no light at the power button. nothing.
Click to expand...
Click to collapse
Sounds like a warranty claim
I am getting the same problem!! is there anything i can do to fix this? anyone figured out the reason?
I had this sort of problem.
The HD would hang, then switch off, then to get back on I had to remove the battery for a while. Sometimes it worked after a minute, other times I had to leave the battery disconnected for longer.
So I performed a hard reset and it switched itself off during boot (after successfully resetting).
Battery out for a while.
H/R once more. Again crashed during boot but not at the same point as previous.
Tried a different battery with a full charge - same result.
Tried to re-flash a "very popular" custom ROM with USPL. Got to 1% and error. This was because the HD had crashed..
Tried to flash the official HTC ROM and it got to 15% and error. HD crash.
So I have contacted HTC and they are sending a courier to collect it so they can take a look with a view to repairing it.
The last ROM I successfully loaded about 2 weeks prior to the start of my problems was a custom win mo 6.5 rom. As I couldn’t get it to a stable state - I couldn’t flash the official HTC ROM.
I’ve convinced myself it’s a hardware fault rather than any software damage..
Although I fear I’ll be in for some bad news.
mine too
Hi,
I have the same problem.
Mine was doing hard reset and after a day or two the same problem.
Now I cannot turn it on.
I will send it to htc...
Crossing my fingers.
I had the same problem with mine...
While turned on, it automaticly tryed to turn of, as if something was pressing the on/off buttom. Everytime that message for turning it off poped up and I just couldn't control the on/off button anymore.
I tryed everything and nothing worked. It really seemed a hardware and warranty claim issue. However, since I bought it abroad and it does not have warranty here in Brazil, I just decided to sell it (obviously warning the buyer about the issue) and to buy another one (which is working as a charm).
It is a hardware issue, for sure...
So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.
... I've the same problem...
Hi, I've the same problem. Do you have any solutions?
Nasher79 said:
So my HD has been away at HTC for nearly a week, and im currently tracking its return journey, due to land back here at some point this morning.
I have had no contact from HTC so its going to be a suprise as to whether anything has been repaired.
My hope was they couldn't turn it on at all - thus replacing the bits n bobs inside, replacing the main board containing my 6.5 ROM.
So for now im hoping "no news will be good news", but I will update this when I have it back.
Click to expand...
Click to collapse
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.
Mega75 said:
Hi, I've the same problem. Do you have any solutions?
Click to expand...
Click to collapse
Other than a Warranty repair, im afraid not. Try your best to get it back to HTC official software, then report it as no power / cant boot.
Nasher79 said:
Just recieved delivery. The service report states:
1. Diagnosis
2. Replace Main Board
3. Function Test
Result
Confirms it was a H/W fault and my "flashing" did not effect the warranty status. That may have been because they couldnt get far enough to confirm so.
Click to expand...
Click to collapse
Good to know, confirmed h/w issue
i simply deactivated automatic shut down in power settings as mentioned in the first post and unistalled a couple of new programs i had recently installed!!
Not quite sure which of the above worked.. but atleast for now it seems to be working fine!! the screen has not turned off by itself and i have not had to remove battery etc to get it to work again!
I'm not quite sure if the problem is properly fixed but it has been a few days since anything occurred!! so fingers crossed!!
mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79
iamdarren said:
mine was doing this last tuesday, each time i went into my pocket for it, it was turned off, then i hard to do the reset pin or remove the battery, it has been ok since, i just thought, maybe it was me, pushing it in my jeans i might be turning it off.
also using duttys popular 6.5 latest rom, i dont think its fair to blame his rom, as mines ok now, maybe i should reflash it again?? im still waiting for a new version to be released.... JESUS!!! just looked it up to r12, im on r9 .
oh no... no it not..... says to go here, and it will be released here and not on dutty throy???
http://htcpedia.com/forum/forumdisplay.php?f=79
Click to expand...
Click to collapse
FYI, Throy is releasing roms exclusively to HTCPedia now, so no future roms will be released on either XDA or www.duttythroy.com
wow!!! i never knew!!!! thats crazy as his own site duttythroy wont be used.
im getting it now, but only 11 when it says 12 is out, either way, i will still flash i love the roms, i will be sure to be on all the site, incase theres another change of heart??
anyway guys i will report if i noticed the shutdown thing happening again with the version. 4mins till downloaded.....
I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!
Nasher79 said:
I think theres a couple of different issues here. My own problem was due to faulty parts in the hardware itself. Absolutley nothing to do with any ROM, only reason I mentioned them was because of the invalid warranty possibility.
If your problem was ROM related, Im sure in the relevant ROM thread, there would be many people (everyone) with the same issue. Thats not to say that its not some sort of conflicting software you may have installed after the ROM flash.
Some simple troubleshooting steps:
1. Hard reset - If it still has a problem...
2. Flash Official HTC ROM - If still a problem...
Phone HTC.
All the best, hope you manage to get something to work for you. I know how lost I felt without mine!
Click to expand...
Click to collapse
Your exactly right. Some people experience similar symptoms which are rom related others have same problem which is hardware related. One can only be fixed by HTC as motherboard problem, other can be rectified by different means without having to send device back for repairs
Hi again,
Today I have received an sms from HTC service informing me that my HD has a circuit problem and they will fix it without any charge.
I have to wait.
Hi friends,
Please give me advices on this situation.
I bought a HD since 05/2009. I installed many cooked ROMs and it still fine until now.
When i've turned off the screen with power button and then turned it on, the screen still black, but i still can touch on it and it vibrate each time i touch. I tried to soft reset by push reset button at the back, pull out the battery .... The screen is always black, but the phone can start up and vibrates when i touch on the screen.
I thought the screen consist of 2 parts, one for displaying and one for touching. And the displaying part is died.
Then i connected it to PC in order to re-install with the ship ROM, and so strange, the screen work again right after i plugged the cable. But i still re-installed it with the ship ROM. But the error came back many times in few days later. And sometimes the method "connect to PC with cable" didn't work.
When feeling hopeless, i left the phone alone in some days and the screen suddenly works.
And now it has just turned back again and i dont know if it will be back or i must have it repair. (There is no warranty service for HTC in my country.)
Thanks for reading, i know that my English is terrible.
Check the backlight adjustment. As ridiculous as it may sound, with a rom I had it sometimes went to zero light on its own. Plug it and make sure that all settings are to maximum light, with the automatic function disabled, and see if it happens again.
Rizlo said:
Check the backlight adjustment. As ridiculous as it may sound, with a rom I had it sometimes went to zero light on its own. Plug it and make sure that all settings are to maximum light, with the automatic function disabled, and see if it happens again.
Click to expand...
Click to collapse
Thanks for your advice. I will do as you said and do pray
snowinjune said:
Thanks for your advice. I will do as you said and do pray
Click to expand...
Click to collapse
It's not work, ;(
snowinjune said:
It's not work, ;(
Click to expand...
Click to collapse
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Fallen Spartan said:
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Click to expand...
Click to collapse
I'll try with your advice . Thanks
Yeah but the fact that sometimes plugging the device to USB brings it back sounds like software to me. Anyway, I hope you find a way to fix it!
Fallen Spartan said:
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Click to expand...
Click to collapse
So sad, the issue occurs again when i need to make an important call. It drives me crazy because i were on the street and i must went to a post office. Then i realized that i do not remember the phone number.
I must get it fixed at weekend then i may sell it away. I'm dreaming of HTC Leo but maybe i will come back to my old iPhone 2G until Leo's price drops.
Thanks all for your help and listening.
Sorry to hear of your problems
If it was me, I would send the phone away on warranty and just use your iphone in the mean time.
snowinjune said:
So sad, the issue occurs again when i need to make an important call. It drives me crazy because i were on the street and i must went to a post office. Then i realized that i do not remember the phone number.
I must get it fixed at weekend then i may sell it away. I'm dreaming of HTC Leo but maybe i will come back to my old iPhone 2G until Leo's price drops.
Thanks all for your help and listening.
Click to expand...
Click to collapse
I'm sorry, but I think you have the same problem I had, the only solution was to send it to Tech center.
Take a look at this post (in french cause, i'm french ^^) http://htc-touch-hd.forumactif.biz/problemes-hardware-f6/sav-ici-on-parle-du-sav-t4061.htm
It describe all the symptoms I had, with some pics.
Hope you will fix it
X3n0n said:
I'm sorry, but I think you have the same problem I had, the only solution was to send it to Tech center.
Take a look at this post (in french cause, i'm french ^^) http://htc-touch-hd.forumactif.biz/problemes-hardware-f6/sav-ici-on-parle-du-sav-t4061.htm
It describe all the symptoms I had, with some pics.
Hope you will fix it
Click to expand...
Click to collapse
Thanks for your helpful info. I used google translate to read the post i found these info:
HTML:
Failure diagnosed by the technician:
- Pas d'allumage - No ignition
- Connecteur kit pieton deffectueux - Headset connector scientifically sound
- Defaut esthetique. - Cosmetic defects.
Pieces remplacées : Parts replaced:
- Carte mere - Motherboard
- Etiquette de violation - Etiquette violation
- Etiquette font de poste - Labels are post
- Nappe Systeme. - Tablecloth System.
I live in Vietnam, as i known there is no HTC warranty service in Vietnam. I bought this phone on a trip to USA. Base on your experience, i think i may pay a lots to fix it in VN. I will bring it to a repair shop at weekend and ask for the cost.
Ha ha, bad luck for me.
Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.
This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.
hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex
Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
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Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
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The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App
Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.
Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
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Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem
I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks
Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)
I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.
I also used a small piece of tape to secure my sim card and it has never shut down since.
Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.
The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk
Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk
My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!