Database Users

X1 black delayed?

The big swedish mobileshop katshing.se has changed the date for the black x1 to november 7th. Deliverydate for the silver x1 is as before october 9th.
http://www.katshing.se/prod/prod.as...ony+Ericsson&subgroup=Mobiltelefoner&page=All

I don't think SE will delay the black one in their "home country". Hopefully it's only katshing but I doubt that other shops like Phone House etc. will delay the black one. From what I've heard from Phone House and other sources the black one WILL be relesed the 10:th.

Well PCCity seems to already have it store (which I find strange cause I talked to a SonyEricsson sales person last week and he said it would not be available anywhere until 10th).
http://www.pccity.se/is-bin/INTERSH...2d&CatalogCategoryID=XQ7D4QFHrS0AAAEQfuFYj1TA

I really hope not, as I think I have decided on the black one. Any guesses as to when the store in London will get stock? Do the SE stores get before other retailers is what I mean to ask...

i ordered preordered mine! i told them i care what color, just send me one ASAP!

I think it´s just the first shipment that is sold out. Next shipment is in november.
Perhaps this is good. Now I have more time to decide if it´s going to e X1 or Touch HD...

Cracked again

As briefly as possible.
My X1 (silver, 08W44) had two cracks since last month: near the stylus and near the battery housing. Got repaired for free (warranty) after one week. I get the phone back on monday 9th march. In the morning of 10th march I notice a small crack in the middle chrome plastic band; I get *angry* but I decide I can live with it. In the morning of 11th march (today) I notice another, very thin crack near the stylus (exactly in the same place as the first time).
I get *very angry* and decide i can NOT live with this second crack (I know it will get bigger), and write the following mail to SE.
11th April 2009 14:36
to: [email protected]
Subj: Case problem
Good morning.
The case of my silver X1 is cracked once again, even if always used with extreme care.
I will have to take it one more time to be repaired and, as SE surely already knows, many users worldwide are having the same problem.
Is there a definitive answer to the issue ?
Shall users be forced to bring the phone to be repaired once a month, using the phone only for a few days until it breaks again ?
What is SE going to offer to the X1 users ?
Will there be a special offer to switch to another SE phone (i.e. a BIG discount to swith to Idou?).
Many thanks
After less than an hour I get a phone call by SE (how did they get my mobile number?); the person asked me to explain the case, wanted to know the IMEI of the phone and asked me when and where I was going to take it for repair. Also asked me if the problem was a varnish peel-off or a plastic crack.
I got very surprised (and pleased) of such care, and asked if SE was aware of the problem with the X1s in whole Europe (world?), and the guy told me that they would have started to get informed.
Will keep you updated.
Regards

i have cracks too sigh

sandrinopi said:
As briefly as possible.
My X1 (silver, 08W44) had two cracks since last month: near the stylus and near the battery housing. Got repaired for free (warranty) after one week. I get the phone back on monday 9th march. In the morning of 10th march I notice a small crack in the middle chrome plastic band; I get *angry* but I decide I can live with it. In the morning of 11th march (today) I notice another, very thin crack near the stylus (exactly in the same place as the first time).
I get *very angry* and decide i can NOT live with this second crack (I know it will get bigger), and write the following mail to SE.
11th April 2009 14:36
to: [email protected]
Subj: Case problem
Good morning.
The case of my silver X1 is cracked once again, even if always used with extreme care.
I will have to take it one more time to be repaired and, as SE surely already knows, many users worldwide are having the same problem.
Is there a definitive answer to the issue ?
Shall users be forced to bring the phone to be repaired once a month, using the phone only for a few days until it breaks again ?
What is SE going to offer to the X1 users ?
Will there be a special offer to switch to another SE phone (i.e. a BIG discount to swith to Idou?).
Many thanks
After less than an hour I get a phone call by SE (how did they get my mobile number?); the person asked me to explain the case, wanted to know the IMEI of the phone and asked me when and where I was going to take it for repair. Also asked me if the problem was a varnish peel-off or a plastic crack.
I got very surprised (and pleased) of such care, and asked if SE was aware of the problem with the X1s in whole Europe (world?), and the guy told me that they would have started to get informed.
Will keep you updated.
Regards
Click to expand...
Click to collapse
Very intresting. Good idea about getting compensated, with something like a discount for Idou. Keep us updated as you said

sandrinopi, where do you come from?
It would be a lot of easier to get the phone repaired if SE officially acknowledges the problem.
Do you have a branded phone?

Good luck with the issue. Please keep us all updated. In the event that they are still not aware of the situation, you can always direct them to the major thread that we have here.

Dadaism said:
sandrinopi, where do you come from?
It would be a lot of easier to get the phone repaired if SE officially acknowledges the problem.
Do you have a branded phone?
Click to expand...
Click to collapse
From Italy Dadaism, and my phone is not branded.
By the way (despite the content of the e.mail) with the SE guy I didn't mention any kind of discount in the phone upgrade, neither asked about an official position from SE. They only said that they will start investigating.
Anyway, seems hard for me to believe that SE (italians, at least) didn't know nothing about the issue until my email. Also consider that the first time, my phone was repaired in about a week without any kind of problems.
Lets see what happens.

Getting a replacement X1i

I have an X1i from O2 in the UK.
It has a few problems. First of all is the crack near the stylus, another is a crack next to the camera lens area, but the most annoying the 3.5mm jack being very very dodgy. It is difficult to get the right channel to work, that is using various sets of earphones including the SE supplied ones.
How do I go about getting a replacement? Is it O2 I need to speak to or is it SE?

You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.

Looks like I'll backup my stuff tonight and have a trip to the O2 shop!

Exchange??
Lokatho said:
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Click to expand...
Click to collapse
Hi,
it would be nice if this would be so easy.
I have 3 cracks in the case by now and fighting about more than 7 weeks with Sonystyle and SE here in USA, guess what. NO replacement, they ignoring the emails, transfere me from one person to another and so on.
On top, i would have to pay for the repair.
So if you have other information or "written examples" for exchange, please share.
greetings

I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?

ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1

Do you have to revert the spl back to normal? Will they check?

hi i just realise it too today my x1 has crack below the power button and the plastic caseing holding the battery i got it from o2 too but i got my phone through upgrade in november last year will they fix it? i didnt drop it or so this cracks just develop naturally thats not really good about the qc

ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.

Lokatho said:
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Click to expand...
Click to collapse
Come to think of it... that question has always been at the back of my mind. What if your X1 was unable to power on? Had sent my X1 for servicing cos of that before. If that's the case you wouldn't be able to flash back to the original firmware. Guess that's one of the reasons for me holding back from using a custom firmware till now.

ZenithUK said:
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Click to expand...
Click to collapse
Right, all sorted ROMwise, I went into the O2 shop where I bought it to sort it out and I was nicely informed (or maybe fobbed off) that another employee in the shop who will be in tomorrow and supposedly has an X1 and had the same problem. But what he did was find online a list of models which was in a bad batch, printed it off and took it to O2 and got an instant replacement in the shop. I've now come home with my X1 and I'm looking for said list. Bare in mind I'm dubious of anything official here.
Since I've been around these parts for long enough (Previous Orange SPV Original owner) I knew that surely here would be the first place to look. Only "list" I can find is on the first page of the cracks thread, and yes mine is one of them, 08W46.
Maybe this is the list, who knows, but I will print the page off and take it to them, and hopefully speak to this guy.

It seems the link in question was
http://xperia-x1.com/xperia-x1-starting-to-show-some-cracks/
So it's not official and the person who originally told me of an instant replacement it talking a load of bollocks.
I am now sending it directly back to SE. Hopefully I'll get a replacement but obviously I'm not overly confident.

u'll most likely get a new one.. i had an issue with my phone where the volume key wasn't working and sent the phone to SE and i got a new one in like 4days..

Were you satisfied with SE's service after replacing/repairing your X1?

So I've been reading the "let us file a complain to SE..." thread lately cuz well...you guess it...my phone developed a crack.
Anyway, I did see that some people have been getting "reconditioned units" that look worse than the ones they already have.
So, how many of you guys have had problems with the service offered by SE/Authorized dealers?

Really interested in this poll, since I just let my X1 to an authorized center...
However, I must admit that I am really unsatisfied with the repai time: they told me that I have to wait 15 working days! Man, what was the premium price for?!

I sent my phone in Tuesday and they still haven't received the phone even though the service center is 35miles away from here...
Add 3-5 working days to get my phone fixed plus another week to get my phone back...so I think I'm there as well

I got back the same phone after I sent it in for a software glitch that I failed repairing myself. It got back in exactly the same condition and earlier than I had thought.

My X1's screen started blacking out when slid open, so I reluctantly sent it in, having heard a lot about cracked plastics and scratched battery covers.
I got it back in just 3 days, which is apparently unusual even for SE service here. No extra scratches or damage.
Oh, and they didn't notice the Hard-SPL...

Well - i got my replacement through vodafone so it doesnt really count

Reading some of the Dutch Forums (e.g. tweakers.net), the average time is 6 weeks for Netherlands. Some poor guy waited 19 weeks.
http://gathering.tweakers.net/forum/list_messages/1326523/20
That's almost HALF A YEAR.
Mine had stylus crack, battery crack, chipped case in three places.
4 weeks since I sent it in, and counting..

OMFG!
How is that possible???
Jeez man...4 weeks? How is it that you haven't killed them already?
If I don't have it by the end of next week I'm gonna drive there myself and have a talk with them...

wow....this is pathetic.
some of the buttons arent working smoothly these days..which means i am screwed if i send it for repair

seems im d only one wit a good story bout this..i got my phone back like 4 days

I sent my x1 to service because left-right buttons plus all other front buttons and touchpad were getting dead.i have to wait 15 min and reset phone 5 or 10 times to get device normal.f*ck sake!i am on contract with my service provider.they said i must wait minimum 2weeks just for answer REPAIR or Change.afterwards i must wait another 2weeks for repair or get new unit.i am gonna have big fight with SE.i am very disapointed.i am not gonna buy any other sony products even sony movies films

I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.

MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, yes, so:
- SE repair service sucks
- Vodafone is great
But I really think that 4weeks is the maxiimum amout of time I would wait for a repair, not just a phone repair but whatever else. Never experienced a repair time longer than 4 weeks, and I would have been really upset hearing about 19 weeks!!!
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?

MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, u were lucky. This is what the Netherlands is like most of the time Mine was out of contract, but the problem is not the shop I went through in Rotterdam - been getting my phones from them for a few years now. I suspect it's the guys in NL who bought the service contract from Sony.

[email protected] said:
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
Click to expand...
Click to collapse
Perfectly repaired, but unfortunately now, a month later, I have 3 cracks. The parts are in so I have to go to the store again. I don't want to go to the store twice every month...

Well,
I brought my phone to an SE Service Center around my Corner. The Display shaked a little. I brought it in on the 7.5.09
Those guys sent the phone to the Xperia guys. Seems that only some people can fix it.
Well, I have not got it back yet. :-(
So I called the Xperia line. The told me, that they did not received it yet...
But the guy was friendly. He is now starting to find my phone. We will see what happens.
Cheers
Jens

SONYERICSSON or a Network Provider???
Come on, in order for this poll to have any impact or make any sense, it should include at least WHICH Country and if SE direct or through a Service/Network Provider! Otherwise its just hot air!

I waited 5/6 weeks for my replacement to arrive aftre the sound went completely.
After SE took delivery initially I received an email to let me know it had arrived. Then nothing for a week, 2 weeks, 3 weeks and so on and so on.
The tracking website was never updated and I never received emails updating me on the progress. I phoned them all the time.
After 5/6 weeks I received a refurbished phone which [TBH] is in better condition than the phone I sent for repair, no consolation really.

Yea...WHAT tracking site? They never even acknowledged the fact that they received it. I had to phone today, to find out they got it on Friday. Even though I ASKED to be informed when they would actually get it...nada.
Anyway, when I talked to the representative and told him I want my phone repaired not replaced (because mine is scratch free and in perfect condition otherwise) he was like..."OH...we'll see what we can do"
People, how hard is to replace a back cover???
But I suppose it's good business taking good scratch free phones and replacing them with "functionally equivalent" but with cosmetic damaged ones...
@michaelthemage
The poll specifies SE Service.
And how many countried would you have included in the poll?
In my opinion, in makes no relevance what country you are in (even though I KNOW there are big differences between SE service centers). SE Service is a global thing, having an international warranty (at least European for me) so in my opinion the quality of their services should be viewed as a whole.
I for one bought my phone in France but since I'm doing an internship in the UK I sent it to Banbury.
So I do think the poll does make sense and I give thanks to all who have voted/will vote and who told me their SE related stories.

I got a global warranty card with my phone but it wasn't much help when my screen died. It is supposed to be a vip service for X1 owners where you can get a replacement phone the same day at any SE service center. Not quite. If you're in a place where they don't sell it, don't expect SE in your home country to send one to the service center you're visiting, they will not, period. And if you look close at the support site there's a somewhat hidden page that shows country by country what is (not-) available.
I shipped it off with fedex to the dealer, who said they will send one in return asap if I paid the courier. It cost me about 100 usd. When they received it, they changed their mind and said they needed the original box and booklets... and they couldn't just replace the phone (ten days since I bought it) and let me send the stuff when I returned home. Cheers...
That said, when I could deliver the box I got a new phone right away from the dealer. SE had no desire to help at all.
I don't like buying phones from operators, rather be free to choose who bills me for the calls, but if the operators service team are better at customer care, I may just do that next time.

Just got my son´s X10i replaced by S/E.. :-)

Hi there...
My son have a X10i, that originally was branded with Danish 3...
Now at some point we decided to debrand it, root it and last but not least put in muiu and other roms and in the end the newest Android 2.3 from S/E...
Then the speaker died, and then the USB died...
I took it back to the store, and they send it, first to their own repair center, and then to a S/E repair center becource they could not repair it...
S/E decided then to replace the phone with a brand new one, and offcource with new warrnety...
The new phone he recived is a generic phone also with android 2.3.3...
So not allways when you root/debrand/whatever, the warrenty is lost...

last year my X10's USB broke...i called Orange and they said they asked couple of questions like did i had water spilled..etc etc and then they asked me to take the replacement phone after 3 days,,which i got...never gave the phone for repair or to sony centre...in 3 days it was replaced and ofcourse it was all rooted and modded.

I fear I am about to get into a heated discussion on this very topic tomorrow. Mine has been away for repair twice now. The second time it was sent to SE who decided to replace it. They have told me the IMEI number of the replacement phone (which will not arrive until tomorrow) and it corresponds to.....................................X10 Mini. WTF! North American spec apparently......if these IMEI analysis sites are to be believed.
I feel a small claims court case coming on.
Imagine taking your BMW in for a service. All done sir, here are the keys to your new Trabant!

Bennachie said:
I fear I am about to get into a heated discussion on this very topic tomorrow. Mine has been away for repair twice now. The second time it was sent to SE who decided to replace it. They have told me the IMEI number of the replacement phone (which will not arrive until tomorrow) and it corresponds to.....................................X10 Mini. WTF! North American spec apparently......if these IMEI analysis sites are to be believed.
I feel a small claims court case coming on.
Imagine taking your BMW in for a service. All done sir, here are the keys to your new Trabant!
Click to expand...
Click to collapse
what a scam..
some people on here have been getting neos and arcs.
I wouldn't exactly call an x10 a BMW though lol.
more of a volvo imo haha

lol
Bennachie said:
I fear I am about to get into a heated discussion on this very topic tomorrow. Mine has been away for repair twice now. The second time it was sent to SE who decided to replace it. They have told me the IMEI number of the replacement phone (which will not arrive until tomorrow) and it corresponds to.....................................X10 Mini. WTF! North American spec apparently......if these IMEI analysis sites are to be believed.
I feel a small claims court case coming on.
Imagine taking your BMW in for a service. All done sir, here are the keys to your new Trabant!
Click to expand...
Click to collapse
ahahaah! hilarious, but these sites are not to be 100% trusted. and i dont think SE will make such a mistake (only on rare occasions)

Well, we shall see. The analysis of my other phones' IMEI numbers is spot on................................................make, model, age etc.

yeah i remember one guy was waiting for the replacement and he got an arc when he opened the box :O

yeah, if i still had warranty now they would replace it with the arc for me since my provider no longer sells x10's