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I just received my S100 and have played with it for a few days.
But today I had some problems with my bluetooth connection which i could not turn off so I removed the battery from the back to reset it. After i put it back i was presented with the installation instuction like when i turned it on the first time. In settings > battery it says that both are 100% full so my backup battery should take over or am i incorrect? Is this a hardware failure or im doing something wrong? Im glad i alraedy synced it with outlook so i could restore most of my data which was on the device.
Hope somebody can help me here.
-nrg
i think the backup batt runs for only a few minutes... but as you say both are topped of at 100% can you replicate this problem? If not it may have been a one time thing.
Yes i could reproduce it 3 times. I only took out the battery for a minute or so and then put it back again. When I put the battery back and I check the power again in settings it still says 2x100%. If this is not normal behavior I think I will have to return it for exchange or repair.
-nrg
yes this is not normal. well goodluck hope you get a better unit
Thx!
I hope I get a new one although i highly doubt it....
-nrg
Same thing happend to me as well !!
I dropped my Qtek S100 on the floor and the main battery popped out. I inserted it again (it was out just for 30-40 seconds) and a hard reset occured!
Everything lost and still my backup battery was 100% charged.
Peter
maybe the drop had more to do with the hard reset than the battery popping off?
Hard Reset after removing battery for 10 secs
OMG.. This is happening to me too!.... has anyone found a solution for this?
im using 1.11WWE + Big Storage.
Can any brave mini users try removing their battery and reinserting it?.. just to check if you have the same problems.. i have searched the web and have found that many people are having this problem..
you might just want to check if you have this problem because you will never know when you might drop your mini and suddenly your data is lost!.. just like me.. argggg :evil:
I don't have this problem but my friend in HK does.
try to turn off the radio before removing the battery!
i don't now why but when i do that i havn't a hardreset!
try and let we know!!
hehe bye
jackleung said:
I don't have this problem but my friend in HK does.
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Click to collapse
Hi Jackleung.. Thanks for the info.. has your friend solved the problem? if so please let me know how he/she did it..
Thanks again
bubu said:
try to turn off the radio before removing the battery!
i don't now why but when i do that i havn't a hardreset!
try and let we know!!
hehe bye
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Click to collapse
I have tried this solution.. i turned on flight mode.. waited about 3 minutes.. remove the battery, turned back on and the mini still hard resets thank god for sprite backup tho..
No need to test this as this is standard behavior for all pocket pcs (well wm5.0 says it will solve this with persistent storage) if you remove the battery and the backup battery is drained (i think the backup lasts a few minutes only)... YOUR DEVICE WILL HARD RESET. Again this is the same with all Pocket PCs may it be Phone Ed or Regular PPC. Power Drain (Main/Backup Batt) = Hard Reset. So keep your device juiced up always, and please do regular backups.
@benny: you said: "if you remove the battery and the backup battery is drained (i think the backup lasts a few minutes only)... YOUR DEVICE WILL HARD RESET"
but in my and Nutdhanai's case, both main n backup baterry ARE 100%. and we just take out the battery for 10secs (just to try) !!! anybody else can give explanation for our problem?? could it be the backup battery dead???
i made little experience last night. i let the MAIN battery till ONE (1) %, but BACKUP STILL 100%. then i went sleep for about 8 hours. in the morning, i CAN NOT turn my mini at all... pressed power and nothing. then i plug it to my desktop via usb. and it come suddently, without any hard reset!! i immediately straight away check the battery status, its said : MAIN: 0% (charging) and BACKUP: 100% !!!! how coudl it charged my backup battery back to 100% in only 2 seconds after i plug the usb cable?? its very strange!
what will happen normally when the main battery going down till 0% ?? i should use the backup batt, right?? please help us (me n nutdhannai). .
thanks all!!!
hard resets
Hi Guys I went through a phase of hard resets when changing the battery. I found out it was because I hadn't fully moved the locking tab into place. I don't know if this would be the case with your machine. good luck!
@ chop:
no, had try this long time ago, still got hard reset.. unlucky, i think we dont have someone who actually work as XDA technician in this forum to confirm this kind of problem
Re: hard resets
Chop! said:
Hi Guys I went through a phase of hard resets when changing the battery. I found out it was because I hadn't fully moved the locking tab into place. I don't know if this would be the case with your machine. good luck!
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Click to collapse
Yep I tried this but my mini stlil hard resets.. :evil:
Hi guys!
I've no Magican, but an HTC Himalaia (QTEK2020). But i've got the same problem at my device, too.
Seemed to be an driver-bug?
I'm using Windows Mobile 2003 - ROM 1.72 - official edition (non "beta").
I know, that my problem is here in the false forum, but i want to give our these note, so that anybody could be found the solve in a softwaresoultion?
Sorry for my worst english!
Greetings from Germany,
Christopher
No more hard resets for me !
Hi guys,
FYI - my magician is an O2 Mini version.
When I had hard reset problems.. I was running QTEK 1.11 WWE and QTEK 1.12 WWE ROM, both which cause my magician to hard reset when I remove my battery.
Today I was going to send my magician to the service center so I decided to flash my magician with O2 ROM, I flashed my magician with O2 1.11 WWE ROM then I allow the ext rom to install all the applications that it was suppose to (I didnot soft reset to avoid ext rom installation)
Then i figured I should test whether the magician still hard resets or not... I took the battery out and then put it back in... turned it on.. expecting hard reset.. BUT NO!! my magician didNOT hard reset!!! OMG.. I am so happy..
so.. to summarise.. I am not too sure whether the QTEK ROMs are the cause for my magician hard reset or not.. because my girlfriends magician is also an O2 Mini and its running iMate or QTEK 1.11 WWE with Big Storage (definately not O2 ROM) and she doesnot get the hard reset problem.. BUT I can confirm that reflashing my O2 magician to O2 ROM solved my hard reset problem however, I cannot guarantee that this solution will work with other magicians but it might be worth a try..
So anyone having hard reset problems when battery is removed should try flashing their magician to the ROMs provided by your Make.. ie.. iMate Jam should flash with iMate ROM, O2 Mini should flash with O2 ROMs etc...ALSO you should let the extended rom install what ever applications it needs ok.
Let us know how you get on..
I will now try to upgrade my O2 Mini to JAM 1.12 WWE ROM and MKS Big Storage and see whether I will get hard reset again.
I have a Qtek 2020 ROM ver. 1.72.00WWE, Radio ver. 1.14.00, Protocol ver. 1337.24 ExtRom ver. 1.72.750, when I remove the battery to replace it with a charged one the device performs hard reset and I have to re-install all my programs again!! (painful) Is this normal? What should I do?
This is not normal, but I don't know what you can do about it. I am sure glad mine doesn't hard reset when I change batteries...
...
Check your backup-battery. Probably is it discharged(from unknown reason coz it should be charged while the main battery is inserted)or broken. Visit a service place(or do it at your home)for replace the backup battery.
My XDA II has exactly the same problem, even though Windows reports the backup battery as having a full charge, if i remove the main battery, or the main battery dies, the backup battery fails to kick in and i loose everything.
Although this shouldnt be a problem now im using WM2005 it would still be nice to know how to replace the backup battery for my device and what battery i need to buy.
If anyone could write a quick guide or point me towards one that has been written before it would be really helpful!
...
Somewhere at the Wiki's page is the hardware overview and he has there some fotos of the mainboard with description. You'll fund the battery and replace that afterwards. But before try to downgrade OS. Maybe is it a bug of WM05.
Ahh sorry I guess I didn't explain that too well, my device was doing it before I upgraded to WM2005 on both WM2003 and WM2003SE it hasn't done it on 2005 yest although thats because ive not given it chance to lol
My backup battery shows 100% when I take the main off. Have you tried taking the main battery off whith WM2005?
Is it possible that the backup battery is bad and the status showing 100% ?
To old backup battery
You probably have to old backup battery (like BIOS battery in PC)
try this:
http://www.ppctechs.com/HTC-Blue-Angel_277/repairs/Backup-Battery_628-372.htm
good luck
Mic
Hello everibody,
I have an annoying problem: my Qtek sometimes prevents waking up! And only a soft reset can power it on!!!
But the crappiest thing, is that the device doesn't power on when it's cold! I have tested it!!! :shock:
PLZ HELP
It's an hardware prob? It's better to send it to repair? Thx
Oh, another thing :twisted: when the device is power off (and I can't power it on) the green led is still acting like normal, it even stops when no coverage is present. If I try to call to the S100, it rings but I can't do nothing? :?
Great forum, anyway. I have solved nearly ALL of my Qtek probs.
I will add these infos:
ROM: 1.06.04 ITA
RADIO: 1.05.00
Note: I have already tried with an Hard Reset. Nothing resolved. The device simply won't power up when it's below 20° C. And I don't know why.
Your Magician seems to be a candidate for the repair shop of for an exchange. Never heard about a problem like yours
Cheers
Uff... Nobody (except me) have this prob? Can someone try this? Before sending it to repairing, I would figure this s**t out! And maybe find a valid solution...
AND: How can I do the BigStorage trick on my ITA ROM? I know how, but with the other languages... Don't want a foreign ROM only for 20+MB...
I think upgrading the ROM can't change anything, if it's an hardware problem... I want an active device in this winter, cannot reset it all the time!
Possible Solution?
Yet nobody seems to have my prob. But before sending my S100 to the pocket pc heaven, I will explain a possible scenario. I've read that cold can reduce the battery charge dramatically. So what I am thinking:
1) The unit is absolutely normal when warm.
2) When the unit is cold, is STILL normal.
3) When I shut down the unit, the LED is STILL blinking.
4) But then -what the hell- it seems CAN'T turn it to the active status.
5) The only thing that I can do is to RESET the unit. Then when I control the battery status is ALL ok: same level as before. But there isn't the missed calls of who have called me when the unit is in this state!
I think that the low temperature affects the internal battery, reducing it to zero. When the S100 is on this effect couldn't be noticed, because the external battery constantly charges the the internal one. But the charge is not provided when in standby. And so the charge in the internal battery drains... making impossible to turn on the device! But when resetting, the external battery is give power to the internal one, and the device is now fully functional as before.
According to this mess, then I only need to replace the internal battery with anything better, and the device MUST work EVEN if cold...
Now I would like to listen to others, just to convalidate this theory...
Otherwise, the device will make a good and comfortable travel to the repairing center, hoping they will send me a completely new one ( I have accidentally scrachted it one time. And another.)
Hope that you will understand my Huff-Puff post. Hope that someone will see this post.
Cheers,
MocciJ
Yet no replies...
This damn thing has taked too time, and so I'm sending the device to the centre tomorrow...
I've tried to upgrade my old qtek rom to the 1.11 of the I-mate: nothing resolved...
Is it ok to send a device with an imate rom to a qtek centre? Lemme know...
my friend has same problem, I flash radio whit 1.13, 1.12 (rom is 1.12)
I shell open it ....
Click here to read of a similar problem
As far as sending your phone back, which judging by your signature you already have, you need an official rom to be installed if you want it covered by warranty. Not sure on Qtek's policies. Have you sent it yet? What did they say about your Jam rom?
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Is there any way you can take it to another repair shop? If I had your problem, ie turning it in with a wrong ROM and being rejected, I would just reflash and drive to another city to have it fixed. They would never know the difference.
If that isn't an option in your country, I guess you will have to pay for the repair, even though it is very unfair, because a 'wrong' ROM can't be the cause of this problem
Thx for this suggestion. Currently I have an Qtek rom perfectly working. But they delivered my Qtek to French for repairing (and I am from Italy), guessing that I haven't that option.
The only thing that I can do to riesumate my warranty is to declare that that rom is OK, downloaded from an official site. The cause is that when the Qtek hasn't made upgraded roms, the imate did. In case, I will say that the problem was there EVEN before the upgrade (it did).
There is currently NO SOLUTION to this problem (it's an hardware problem, and should be repaired by the repairing center -of course-)
-----
I will report what the World Startel Communication (the repairing center) has said (transcribed from italian to english):
1)The product is in delivering phase.
2)The product resulted to be irreparable. It will delivered back.
3)The repairing service has resulted to be out of warranty. We are waiting the consumer to pay the reparation (They said they sent me the price. Currently they seemed to haven't sent nothing).
4)The product has come to our labs.
5)The requested reparation is inserted in our knowledge system.
And that is. The Qtek has delivered, considered irreparable, and when out of warranty is ok for repairing? That's something odd... Considering that I've retrieved how to reach the tracking service only by calling the operator... Now that the S100 is in their labs, they say that the prob is in their knowledge system, which I ignore what it means. Now I suppose that the product reached French before checking the warranty, and this would be to pay something around 10-20€, IF I decide to not repairing the unit...
Ok, that's all. Hoping that this winter isn't getting cold.
Cheers,
MocciJ
Ok, the S100 is in repairing again. They will send me repaired with a price of 50€.
Hope that they will explain me what happened. Otherwise, sending it seems to be the only solution avaible.
They will raise up my warranty, almost that's what I've heard.
So this can be the end of the topic...
Cheers,
MocciJ
They are sending it back, but non-repaired. No cost, but nor warranty at all. They SIMPLY deleted my warranty taking it for 2 months.
Now, what's the real mess with the warranty? Oh yes, the ROM was changed from Qtek to an Imate one, official. They find out that there's a mix between these 2 software, and that they CAN'T upgrade or downgrade it at well: is this possible? Incredible!
They "sincerely" said that changing ROM required a new motherboard, which cost the godness of 200+€... Exactly half the original S100 cost!
QTEK CUSTOMER SERVICE SUCKS! LONG TIME WAITING! NONE REGARDING OF THE CUSTOMER!
Now that my S100 is out from it's warranty, we'll return on how to resolve this TINY, LITTLE prob...
Do we have to cover our Magician with warm clothes? Just let me know your ideas...
Best Regards,
MocciJ
Hi all
This might be a silly question but I'll ask it anyways
I've had many different PDA's and on all of them I can remenber also seeing 2 batery indicators (main and backup battery).
On my Qtek 9000 I only see the main battery in my system.
Does this mean the Qtek 9000 does not have one or just that WM5 is not able to show it?
Just curious.
Thnx
Greetz to all
Djslash
WM 5 is designed to store OS and main applications in ROM rather than RAM, so a backup battery is not eneded as the memory is non-volatile. What that means is that if you leave the device for a week and the battery comlpetely dies, when you finally charge it up everything is still there. This is great!
Thanx that answers my question really well.
Greetz
Djslash
i am now encoutering a new peoblem in my new gene...
when i use gprs,my gene tends to restart often,and then battery becomes very low.
to check the problem,charged the battery to 100% and then use gprs but no use....when i dont use the gprs , phoen works okay.....
can someone help me in this matter,hard reset doesnt even solve this problem,is there something wrong with battery or something else...
help asap....
shail00 said:
i am now encoutering a new peoblem in my new gene...
when i use gprs,my gene tends to restart often,and then battery becomes very low.
to check the problem,charged the battery to 100% and then use gprs but no use....when i dont use the gprs , phoen works okay.....
can someone help me in this matter,hard reset doesnt even solve this problem,is there something wrong with battery or something else...
help asap....
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Click to collapse
IMHO its a SIM problem, I once had this problem with my Vox, it used to restart on its own when accessing net, after changing the SIM it was ok. May be your case is the same too. BTW if you are on AirTel, then I honestly doubt the quality of their SIM.
thank you so much for ur answer but is this thing also relative to the battery problem or my battery is also corrupted too.....