Database Users

One of the USB Devices attached to this computer has malfunctioned

Every time i connect my wizard to my machine using the USB cable, i get the following message in baloon.
"One of the USB Devices attached to this computer has malfunctioned, and windows does not recognize it."
It appears as "Unknonw Device" on windows device manager.
This started happening when i changed my ROM to AMP.v2.Vanilla. Prior to that my wizard was connecting fine. I have been trying to resolve this for days now but no luck.
Following are the things i have tried.
1. Un-installed Activesync & re-installed.
2. Soft & Hard Reset the device.
3. Tried going in bootloader so that i can install my preivous rom, but the machine still doesnt recognize the device and gives the same message as mentioned above.
4. Removed all the USB controllers and re-installed in the machine.
5. Tried on different machines but same results, so its not machine specific.
6. Tried with a new cable to so its not the cable, it has to be the device.
Anyone who can help with this. I am sure i am not the only one having this trouble.
Any kind of help is appreciated. Just need to connect and go back to my preivous rom.
Thanks in advance.
Nick.

Please don't cross post. Pick a flavour and run with it.
V

My apologies mate. Its just that i am little desperate now to make this thing work.

HLEP..my xda exec doesn't load

Hello.
ok so i plugged to sync it and my computer shows the programs installed and if i want to edit them. so all of the sudden by mistake it started to delete some programs so i just quickly pull the usb wire out and reset it...now a blank white screen that wont go further.
so i downloaded tomal latest one and tried to re do it and now its not going anywhere. i reset, hard reset and tried it all...went to the wiki and even the mtty thing doesn't show usb under ports.
when i now boot it up, it shows the white screen then a black screen with some lines in the middle and at the bottom right corner it shows the specs as follows:
R 1.00.00
G 42.45.P8
O D.08.81 TML
try everything but nothing is happening.
can someone help!

just adding from what is to other posts..looks like its not only me with this problem..i think the rom's are messed up and now the processor is screwed or something
1. Which operating system do you have (Xp or Vista)?
i am using XP pm my PC..but ideally i have vista on my laptop. i just use the xp on my pc for updating rom cuz vista sucks for this
2. Have you disabled "allow usb connections" in Activesync?
yes i have disabled it and tried
3. Did you try to remove your SD and SIM card?
yes i removed both of them
4. if you can't enter bootloader, is your PDA Recognized by your PC over Activesync or without activesync?
computer doesnt recognize that anything is connected. if i reset it alot of times and stuff sometimes a ballon will come up saying the usb device isnt recognized

Have you tried Doc format or MTTY?
In the Wiki it´s explained both process
Hope it helps,

orb3000 said:
Have you tried Doc format or MTTY?
In the Wiki it´s explained both process
Hope it helps,
Click to expand...
Click to collapse
nothing works because the computer doesnt recognize the device when i plug the USB in there.

Problem solved!
Will post details here soon for those who have this problem.

Problem with USB connections

Hi, I seem to be having some trouble trying to update to the latest 6.5 ROM. It says I have a "Error 260: USB Connection".
I also get the same error trying to flash to HardSPL, it says I should make sure it is synced, when it is. I also tried installing the "enablerapinew.cab", and another computer/another cable cord. All the same problems.
I think it may be because in my USB to PC menu, the option to "Enable Advanced Network Functionality" is ticked and grayed out. So I can't untick it.
I tried changing the driver in the registry to the USB Serial driver, but that didn't even sync.
If anyone can help, it would be greatly appreciated.

noctourne said:
Hi, I seem to be having some trouble trying to update to the latest 6.5 ROM. It says I have a "Error 260: USB Connection".
I also get the same error trying to flash to HardSPL, it says I should make sure it is synced, when it is. I also tried installing the "enablerapinew.cab", and another computer/another cable cord. All the same problems.
I think it may be because in my USB to PC menu, the option to "Enable Advanced Network Functionality" is ticked and grayed out. So I can't untick it.
I tried changing the driver in the registry to the USB Serial driver, but that didn't even sync.
If anyone can help, it would be greatly appreciated.
Click to expand...
Click to collapse
Since this is your first post;
Check here.
Tonnes of info on this error.
The alternative is to flash from SD card. Instructions in flashing guide on Wiki.

I'm having the same issue... mine started after i installed a cab file that allows all of myTouchflo screens to have the same wallpaper.... but now my usb connection on th phone does not work. Even in bootloader when i plug in the USB it never recognizes it and i've tried multiple cables and multiple workstations any help here would be great!

Robbienismo said:
I'm having the same issue... mine started after i installed a cab file that allows all of myTouchflo screens to have the same wallpaper.... but now my usb connection on th phone does not work. Even in bootloader when i plug in the USB it never recognizes it and i've tried multiple cables and multiple workstations any help here would be great!
Click to expand...
Click to collapse
Hard reset if nothing else works.
Then you will know whether it is a hardware failure or software related.
I've seen anything from bent pins, lose USB on circuit board, bad cables, Vista vs XP....etc and the list goes on of possible causes for this issue.

Well it still charges and the phone still reads the storage card because i was able to flash it from the card but the computer will not recognize it as a USB device therefore activesync will not work and i cannot access the storage card when its in the phone

Reinstall ActiveSync...maybe...
Regards

Hi!
I have exactly the same problem.
Connecting the TD2 with my PC does not do anything.
Its the same issue with my 2nd PC and othe cables.
Charging works but no USB connection.
I think the USB connector on the Phone is broken.
I allready contacted HTC support but no response yet.
I will post again when ive got some news.
br
wonko

SD-Rom flashing
Hi ya all,
Try to flash it from your SD card, have a look here: http://www.tomlenferink.nl/component/content/article/1-latest-news/77-windows-mobile-65.html
Don't forget for Windows XP you need Active Sync and for Windows Vista and 7 you need Windows Mobile Device Center.

problems w/ Telstra T8285 - no USB Syncing, no wifi

I just purchased a Telstra Touch HD T8285 on eBay. Unfortunately, the seller did not disclose that he had flashed a new ROM (Dutty ROM) to it and that USB syncing and wifi do not work. I'd like to try and get this fixed on my own...otherwise I will have to try and get the seller to take the phone back and refund my money. I really like the phone so I just want it to work properly.
After much searching on here I discovered that I could flash directly from the flash card, thus bypassing the problem of USB syncing not working. I have tried a few ROMs (EnergyRom, Miri, Telstra updated direct from HTC) and neither wifi nor USB syncing works with any of them.
I have tried all the hints/suggestions about changing USB settings in activesync on both the phone and computer and nothing works. I cannot even get my computer to recognize the phone as a USB storage device (the phone just starts charging but activesync acts as though it's not even connected). When I go into bootloader mode on the phone it displays "serial" but never changes to USB.
Bootloader screen displays the following:
BLAC120 32M
SPL-1.56.Olinex
MicroP-Blackstone (LED) v6
From what I've read on here, I think I need to get a new version of SPL on my phone but I don't know how to do so without being able to use USB syncing. Is there any way to reflash SPL on my phone using the card flash method?
Someone please help!

gmischenko said:
I just purchased a Telstra Touch HD T8285 on eBay. Unfortunately, the seller did not disclose that he had flashed a new ROM (Dutty ROM) to it and that USB syncing and wifi do not work. I'd like to try and get this fixed on my own...otherwise I will have to try and get the seller to take the phone back and refund my money. I really like the phone so I just want it to work properly.
After much searching on here I discovered that I could flash directly from the flash card, thus bypassing the problem of USB syncing not working. I have tried a few ROMs (EnergyRom, Miri, Telstra updated direct from HTC) and neither wifi nor USB syncing works with any of them.
I have tried all the hints/suggestions about changing USB settings in activesync on both the phone and computer and nothing works. I cannot even get my computer to recognize the phone as a USB storage device (the phone just starts charging but activesync acts as though it's not even connected). When I go into bootloader mode on the phone it displays "serial" but never changes to USB.
Bootloader screen displays the following:
BLAC120 32M
SPL-1.56.Olinex
MicroP-Blackstone (LED) v6
From what I've read on here, I think I need to get a new version of SPL on my phone but I don't know how to do so without being able to use USB syncing. Is there any way to reflash SPL on my phone using the card flash method?
Someone please help!
Click to expand...
Click to collapse
It sounds more like you need to update your usb drivers by following this guide. Also ensure that you have enabled 'allow usb connections' in activesync connection settings.
Unfortunately you cannot change SPL without using your usb, so let me know if this works

unfortunately that guide to updating USB drivers does not work. When my phone is in bootloader mode the bottom only says "Serial". It never changes to "USB" so the computer does not even recognize that a device is connected.

gmischenko said:
unfortunately that guide to updating USB drivers does not work. When my phone is in bootloader mode the bottom only says "Serial". It never changes to "USB" so the computer does not even recognize that a device is connected.
Click to expand...
Click to collapse
Did you check that 'allow usb connections' was turn on in activesync connections settings?
Also when you update usb drivers you need to turn your pc off then on again.

Yes I made sure of that setting in ActiveSync.
Since my computer does not recognize my phone being connected, the "Windows CE USB Devices" is not listed in the Windows Device Manger. I have tried connecting my phone to 3 different computers (Windows XP and Windows 7) using different USB cables and still get nothing.
The closest I got was one time yesterday when I plugged my phone into the a/c adapter to charge, the USB window popped up on my phone asking whether I wanted to connect to ActiveSync, Storage Card, or Internet Sharing. That is the only time the window has ever opened and it wasn't even plugged into a computer.

gmischenko said:
Yes I made sure of that setting in ActiveSync.
Since my computer does not recognize my phone being connected, the "Windows CE USB Devices" is not listed in the Windows Device Manger. I have tried connecting my phone to 3 different computers (Windows XP and Windows 7) using different USB cables and still get nothing.
The closest I got was one time yesterday when I plugged my phone into the a/c adapter to charge, the USB window popped up on my phone asking whether I wanted to connect to ActiveSync, Storage Card, or Internet Sharing. That is the only time the window has ever opened and it wasn't even plugged into a computer.
Click to expand...
Click to collapse
ok, try going to to Start > Settings > Connections > USB to PC and ensure that 'ActiveSync' is selcted along with 'Enable faster data synchronization' and try again

Fallen Spartan said:
ok, try going to to Start > Settings > Connections > USB to PC and ensure that 'ActiveSync' is selcted along with 'Enable faster data synchronization' and try again
Click to expand...
Click to collapse
I've tried that as well.
Basically, if it's been written here on the forum I've tried it. Each thread I've found where someone has had the same problem seemed to fade off and no one reported back (even those that fixed it).

Possibly a hardware problem with your usb port then which would require a warranty return unless anyone else has any suggestions
EDIT
Try flashing original stock rom, i.e. the one which was on the device originally when bought. This rom will still flash even if bootloader says 'serial'. This is the only rom that this works for. Unfortunately in your case you do not know what this rom was so a bit of guess work will be required going by date and location. Stock roms are available in wiki here and it'll just be trial and error

Hi
Hello,
Unfortunately,I have the same problem With my HTC HD phone, I've tried every thing but i couldn't found a solution to my problem, in SPL stage the screen show me only Serial and hang on it ,and when i connect my phone to my PC not change to USB,
So please any one have a clue for this,
Thanks in advance.
Dear gmischenko,
Did you solve your problem??

ROM Upgrade fails when ActiveSync disconnects

Boo Hoo ... I love my HTC-HD2, (despite all the grief HTC should have avoided inflicting on us), ... and so I was really looking forward to the 1.66 ROM Upgrade. BUT it won't load for me...
I downloaded the ROM ("GCC & Egypt" version out of Middle-East & Africa site - I'm an expat living in Dubai), connected my phone to my PC by USB & ActiveSync, ran the ROM.exe on my PC, carefully ticked and clicked my way through all the dialogue boxes and when I hit the last "next" button to launch the ROM upgrade, ActiveSync decides to disconnect leaving the phone hanging in the tri-clour bootloader mode and 10 seconds later, (with the connection dropped), I get Error [266] UPDATE ERROR (see attached screen shot).
Happily a quick restart after removing the battery restored the phone to its un-upgraded state. Thinking I may have tweaked something I shouldn't have on my phone (with loaded software, reg-edits and xda-tweaks), I hard reset it back to the original factory 1.43 ROM condition and retried the 1.66 Upgrade; but no go - same ActiveSync disconnection/bootloader hang. Tried again with firewall and virus protection turned off; and again on a different PC; and again and again holding my tongue in every conceivable different position - but no joy and now I have a bald patch from all the hair I pulled out.
I might just be thick and missed something, (though - as a last resort - I did read the instructions seven times), ... so I'm desperately seeking assistance. Any help would be greatly appreciated ... as I'm finding it difficult to suppress the rising anger and loathing I developing for Team HTC - who have now predisposed me to blame them for everything that goes wrong including global warming; - this is turning out to be pretty much like my relationship with all the old Landrovers I've owned - but I digress - can anyone suggest a solution or point out my error ... before I send the less than complimentary email I'm drafting to HTC, who will then have to blacklist me from buying the HD3 and then I won't have anything to complain about, (because my current Landrover Discovery 3 is uncharacteristically perfect !!).

That's because Windows needs an extra driver for the phone in bootloader mode. It is then no longer connected via Activesync.
Put your phone into bootloader mode, connect it to your PC, wait for the driver to install, then flash again (while the phone is in bootloader mode).

ROM Upgrade Utility / Phone connection problem persists
Thanks for the advice; but still have a problem.
PC connects and recognises the phone via USB connection in bootloader mode(so I assume driver has loaded properly) but ROM upgrade utility still stalls with error message saying "Update Utility cannot get response from your PDA Phone".
Several attempts to run Upgrade Utility while phone is in bootloader mode all fail; sometimes with no detection at but once or twice it manages to detect the phone but doesn't obtain any status info and ultimately fails to communicate properly, always ending up with the Error message noted.
Starting think I have a hardware problem ... oh no ... will have to deal with HTC Middle-East (which will mean numerous miscommunications, 3-4 week waits, phone being lost/misplaced, after 2-months being told there is actually no problem - must all be in my head ... think I'll just slash my wrists now and save the aggravation.)

eViking said:
Thanks for the advice; but still have a problem.
PC connects and recognises the phone via USB connection in bootloader mode(so I assume driver has loaded properly) but ROM upgrade utility still stalls with error message saying "Update Utility cannot get response from your PDA Phone".
Several attempts to run Upgrade Utility while phone is in bootloader mode all fail; sometimes with no detection at but once or twice it manages to detect the phone but doesn't obtain any status info and ultimately fails to communicate properly, always ending up with the Error message noted.
Starting think I have a hardware problem ... oh no ... will have to deal with HTC Middle-East (which will mean numerous miscommunications, 3-4 week waits, phone being lost/misplaced, after 2-months being told there is actually no problem - must all be in my head ... think I'll just slash my wrists now and save the aggravation.)
Click to expand...
Click to collapse
What version of Windows are you using? If you are using Windows Vista or Windows 7 64 bit you may need to install the required drivers by yourself, rather than automatically updating drivers.

Have tried on two systems:
1. Win XP (32bit version with Service pack 3) running as virtual machine in Parallels 5.0 on an iMac OS 10.6 (snow leopard) - yes I've ventured out of the shadows into the light.
and
2. Win XP (32bit version with Service pack 3) running on a standard PC
Both seem to connect, bootloader on phone shows "USB" and under Control Panel/System/Device Manager the HTC Device shows as a USB Root Hub device "working properly" ???

eViking said:
Have tried on two systems:
1. Win XP (32bit version with Service pack 3) running as virtual machine in Parallels 5.0 on an iMac OS 10.6 (snow leopard) - yes I've ventured out of the shadows into the light.
and
2. Win XP (32bit version with Service pack 3) running on a standard PC
Both seem to connect, bootloader on phone shows "USB" and under Control Panel/System/Device Manager the HTC Device shows as a USB Root Hub device "working properly" ???
Click to expand...
Click to collapse
Strange. I guess you have tried using different USB ports, and not using a USB hub port. Are you using the stock USB cable that came with your HD2?
You might also try flashing a ROM with your storage card. That should bypass your USB problem. You can find instructions here.
Flashing Via MicroSD Card
1. Make sure your microSD is Formatted to fat32 (you dont have to delete all files but it is safer if you do)
2. Download your prefered Rom from the LEO Rom Develpoment Page and unzip/unrar it to your PC
3. Goto the Roms Folder and rename the .nbh file to LEOIMG.nbh
4. Copy the LEOIMG.nbh file to the root of your MicroSD Card
5. Plug the MicroSD Card into the phone
6. Reset the device while pressing the volume down button to enter the BootLoader screen, you will first see a tri-color screen with the phone and SPL Information at the top
7. Follow the On Screen instructions to start the update
8. After flash has completed, press the reset button with the stylus to reset the device.

Yes; the first thing I tend to suspect is the USB Hub or ports on peripherals, but I also tried virtually every direct connect USB port on both machines.
and
Yes, I'm using the standard HTC micro-USB cable ... BUT whilst waiting for my second HTC cable to arrive I have also been using a micro-USB from a Jabra SP700 (car speaker) which "looks" identical but only charges my HD2 and doesn't work with ActiveSync ... so now I'm wondering if it is slightly different, maybe it has damaged the terminals on the phone - though would've thought that all micro-USBs plug in the same even if terminal configs differ resulting in connectivity differences ???

eViking said:
Yes; the first thing I tend to suspect is the USB Hub or ports on peripherals, but I also tried virtually every direct connect USB port on both machines.
and
Yes, I'm using the standard HTC micro-USB cable ... BUT whilst waiting for my second HTC cable to arrive I have also been using a micro-USB from a Jabra SP700 (car speaker) which "looks" identical but only charges my HD2 and doesn't work with ActiveSync ... so now I'm wondering if it is slightly different, maybe it has damaged the terminals on the phone - though would've thought that all micro-USBs plug in the same even if terminal configs differ resulting in connectivity differences ???
Click to expand...
Click to collapse
I do not understand all the mechanics of it, but no, not all micro-USB cables are the same, apparently some do not carry enough current, or some such thing. I am searching for more information for you now. If I find it, I will post it here.
For the life of me, I cannot find the information I was looking for. I read somewhere that others solved the problem by just disconnecting and reconnecting the phone during the flash process when the error occurs.
Well try another HTC cable as that sure seems to be suspect now. If all else fails, I would try flashing through the memory card method.
Keep us update. Hopefully soon you will get what you want.

Success!!! Flashing from a 3rd (more powerful) PC, went without a hitch and I'm now up and running.
My observations for what they're worth:
1. As noted by "FreyBerry", when running the Upgrade Utility from a PC using an ActiveSync connection to the phone, the connection gets dropped when the phone goes into bootloader mode and the PC is supposed to detect the phone as a USB device and reconnect - loading the appropriate driver. If driver and/or connection fails to load quickly enough the Utility times-out and you get the error message.
2. Though my USB cable may have been my problem, it seemed to work flawlessly on the 3rd PC. So other possibilites could be:
3. On the 1st attempt, running WinXP as a virtual machine inside an iMac, the USB-device re-connection doesn't happen fast enough as the Mac and PC inside the Mac arm-wrestle over which OS will pickup the connection.
4. On the 2nd attempt, using my office PC, our network/virus protocols/firewall or simply the aging PC may have been too slow or obstructed in reconnecting.
If the problem re-occurs I'll be opting for the SD-Card Flash method you suggested.
Many thanks for all the help ... I can already feel my pulled-out hair re-growing. Cheers.

Windows 7 seems to be the problem. I have the same problem if I want to upgrade the ROM on Windows 7, not on Windows XP.

3. On the 1st attempt, running WinXP as a virtual machine inside an iMac, the USB-device re-connection doesn't happen fast enough as the Mac and PC inside the Mac arm-wrestle over which OS will pickup the connection.
Click to expand...
Click to collapse
I never succeeded in flashing from a virtual machine on OS X.
@wereldbol No, it should work fine with Windows 7, both 32bit and 64bit.

Just last week I flashed a rom on a Vista x86 no problem. Now I've got Windows 7 x64 on a brand new computer and I'm now getting error 266. I don't have the option of using the old computer so I'm lost on what to do. I was already even able to flash HSPL3 to my wife's phone on the Win7 pc and didn't have this kind of trouble. But now I can't install a rom.
The device drivers installed. If anyone has any help. It would be much appreciated.