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Hi all,
Just got myself an 02 Exec and so far am pretty pleased with the device.
I've just bought it in to work with me expecting to be able to sync without issue although I need a driver
My disc is at home, and I really wanna get synced today. I've searched for the driver without success, can anyone grab the required file off their disk for me? would be much appreciated!
HI,
the driver is not all you need, as a WM2K5 device, it will only sync with active sync 4.x. So .. just download AS4 .. and sync ;-)
- Superbowl
You need Active Sync 4.0 not a driver.
Thanks for the replies peeps, however I don't think this is the case.
I have AS 4.0 with me although it's when I first plug in my Exec that it asks me to install this driver.
With AS 4.0 installed it just can;t find my device, the same happened to me at home. I just went into device manager and browsed the offending hardware to the CD where it installed the driver and then AS 4.0 could see my Exec.
Any ideas as to where I can find this driver?
Do you have full admin rights to the PC?
I am on a locked down one where I can't change anything.
Before I got the tech dudes to install AS, the PC kept asking for drivers.
Can't say much more, that's just what happened to me.
I think the message was 'installing windows mobile device...' and then wanting the driver.
Hi mate,
Yeah sure I have full admin rights. I'm really don't think AS4.0 will solve this as like I say the same happened at home until I installed this driver from the applications CD that came with my Exec.
Anymore ideas?
Try it on a different USB port.
I see this happen with a lot of devices. Plug it in one port, Windows doesn't recognize. Plug it to the next one, and it works.
i have to turn me JJ off for 5 secs, then plug into usb and its fine, if i do it when its on i get a malfunctioning usb device pop on my pc
I`m having similare problems....
Full Admin rights
Windows XP SP2
AV4.0 installed
But keep getting "not Connected" whenever I hover over the AV4 icon.
and I have checked that my AV4 on my Exec has "Synchronize all PCs using this connection".
After reinstalling a few times.
Am very stuck....
check this out....
http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
Many many thanks...
Seem like I need to spend a little more time on the MS Windows Mobile site.
Thanks for the help chaps.
Seems AFTER installing AS 4.0 I then went to device manager and clicked the offending hardware after which it installed the driver.
Thanks for the help
Hi there,
I'm using a TYTN (from SFR v1605).
It used to work well when I was on XP but since I've upgraded to Vista, in most cases the USB connection does not work.
As seen on some threads here, I have tried to tick / untick the "advanced network" option in the USB to PC settings panel: sometimes it works (rarely) but since few days I'm not able to synch through USB at all.
I don't know what to do.
I'm able to charge the TYTN, but I cannot see the panel displaying "USB connection..." on the TYTN.
Also the TYTN is recognized from Vista (I see it in the USB ports) and I cannot see any specific error message in Vista, just the mobile device center says the TYTN is not connected.
Any help would be appreciated.
Best Regards,
erixsamson said:
Hi there,
I'm using a TYTN (from SFR v1605).
It used to work well when I was on XP but since I've upgraded to Vista, in most cases the USB connection does not work.
As seen on some threads here, I have tried to tick / untick the "advanced network" option in the USB to PC settings panel: sometimes it works (rarely) but since few days I'm not able to synch through USB at all.
I don't know what to do.
I'm able to charge the TYTN, but I cannot see the panel displaying "USB connection..." on the TYTN.
Also the TYTN is recognized from Vista (I see it in the USB ports) and I cannot see any specific error message in Vista, just the mobile device center says the TYTN is not connected.
Any help would be appreciated.
Best Regards,
Click to expand...
Click to collapse
I had the same problem a couple of times. After a considerable amount of searching this forum, and other sites, I stumbled across a routine which fixed it for me.
With your TyTN connected by USB, on your PC/Notebook open up System Properties, Device Manager. You should find an entry, Portable Devices, showing the TyTn, It will probably have a yellow triangle with an asterix, showing that there is a problem. Right click on that and select Uninstall.
Then disconnect your TyTN and reconnect it. The PC/Notebook should then rebuild the USB driver, and everything should then sync.
HTC USB Sync with Vista
Thank you for your kind help.
I can see the HTC in the device manager, under mobile devices, but with no yellow triangle.
Anyway I've uninstalled it, and then disconnected and reconnected the TYTN.
It reinstalled the driver, but I still have no UBS Sync recognized on the TYTN.
Best Regards, Eric.
erixsamson said:
Thank you for your kind help.
I can see the HTC in the device manager, under mobile devices, but with no yellow triangle.
Anyway I've uninstalled it, and then disconnected and reconnected the TYTN.
It reinstalled the driver, but I still have no UBS Sync recognized on the TYTN.
Best Regards, Eric.
Click to expand...
Click to collapse
Two final suggestions from me.....
Firstly, ensure that you have the updated version of WMDC on your PC/Laptop. Mine is Version 6.1.6965.
Secondly, try deleting the existing partnership(s) on your TyTN. To do this, go to Start, Programs, ActiveSync. This will show you which partnerships are active. To delete them, go to Menu, Options, Delete.
When you reconnect your TyTN, it should set up a fresh partnership.
If this doesn't work, perhaps someone else out there could offer more advice.
Still not working
Hello Syd,
Thanks agaon for your kind help.
I've been travelling a lot these last weeks, sorry for the late answer.
I'm using the same version of WMDC as you.
I've also reset the partnerships.
It still does not work. Each time I reboot my phone it will loose the ability to establish the USB connexion with the PC. Fews days (sometimes weeks) after the connexion will work and I don't know why.
I'm sure this is linked with the phone, not the PC.
I've read somewhere in this forum it could be linked with the automatic time zone adjustment. I have the feeling it is linked with that, as my problems initially started while I was travelling in foreign countries.
I've seen somewhere that I should disable the automatic time zonbe adjustement, but I cannot find this option.
ALso, since I've created user defined alarm clocks, I have a very long list of alarms when I reboot the phone. I think some "events" are locking the phone, I just don't know how to fix it.
Maybe I should perform a full reboot, but I dislike doing it as I've installed many applications on my phone.
Thanks again for your help.
Best Regards, Erix.
Have you tried going into the usb to pc setting on the device (setting - system) and unticking advanced networking support?
advanced network
Yes, for sure I've tried this option.
Sometimes when I enable / disable this several times, it will eventually activate the USB connexion.
It used to be a workaround in the past, but it does work any longer.
A little bit like if there is a growing list of "events" which prevent the USB connexion from being activated. I really would like to understand what happens.
Are you using SP1 on Vista? If not, there is a USB update that you need to apply that fixes communication issues with USB devices and the host controller. I would HIGHLY recommend updating to SP1 ASAP. It makes Vista worth using.
If you are running SP1, I don't have any more thoughts other than replace the mini-USB cable. I actually had a bad one recently so it can happen.
Vista SP1 and USB
winnebago said:
Are you using SP1 on Vista? If not, there is a USB update that you need to apply that fixes communication issues with USB devices and the host controller. I would HIGHLY recommend updating to SP1 ASAP. It makes Vista worth using.
Click to expand...
Click to collapse
No I don't use SP1. I let the system installing updates and fixes automatically, so I don't know whether that USB patch you mentioned has been installed or not. I'll have a look at it... I'll also install the SP1 ASAP.
Thanks for the tip.
winnebago said:
If you are running SP1, I don't have any more thoughts other than replace the mini-USB cable. I actually had a bad one recently so it can happen.
Click to expand...
Click to collapse
It is not the cable, I've bought a second one to check, and it behaves the same... And sometimes it works.
Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?
Friend of mine with Vista64bit also had problems, and bought Bluesoleil 64bit for better profile support. You can testdrive it with 2mb limit.
http://dontknowme.at/http://www.bluesoleil.com/
Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.
UP :-(
Hi,
Having my HD since a week, I am doing synchronisation with windows mobile on vista x64.
Everything is fine using the usb data cable but not using bluetooth.
The HD is recognized as I can see HTC50 but as soon vista starts, I am requested to provide a driver that I have found nowhere.
If I go in the vista device control panel, there is a bluetooth device not working properly as no driver available.
Contacted the HTC hotline, they told me they will call me back within 48 hours.
It was 5 days ago...
Anyone having the same problem or a solution?
feratk said:
Thanks Lucas but for me it is the job of HTC to have a smooth integration within an OS like vista.
If not I will sell this device and go for an iphone.
Click to expand...
Click to collapse
The problem is probably the driver on windows vista, so switching to another phone will not help much. Besides..."smooth integration within an OS like vista" and "iphone" you have got to be joking!!!
Up
Please guys,
Could someone tells me he succeeds to synchronise the touch hd with a vista x64 through bluetooth?
The HTC support finally called me back asking to reinstall windows mobile 6.1 vista x64 but didn't work...
AFAIK this will not work with Vista. At least not with the Vista bluetooth stack.
I have the same problem you describe with my Wizard and my Diamond.
After switching to the Widcomm bluetooth stack I remember being able to synchronize my phones over BT.
I don't know exactly where the problem lies and if only HTC is to blame here.
I'm sorry, I can't give you a solution here.
Still, if you like to give it a try, go to
http://update.broadcom.com/BTWUpdate/downloads/btwinitialupdate.exe
Regards
K_Hismoom
I sync my Hermes with my Vista 64bit.
But I don't know wich BT-Stack is installed.
My laptop is an Asus V1S.
HTC customer support line
Dont hold your breath waiting for them to get back to you, i waited two months to get a reply email asking me to call their helpline.
Absolutely useless!!!!!!!
yeah, same problem at my side......
I'm using IBM T61p, and the update from broadcom site doesnt work......
Yesterday I have come across something interesting.
I had to hard-reset my device and afterwards it would not be recognized in Windows Mobile Device Center when connecting via USB cable. I heard the sound from the Device Manager, so Vista knew the device was connected, but it wouldn't show up in WMDC.
So I reinstalled WMDC, but still no luck.
But - and here comes - I was able to pair my HD over bluetooth with my PC and Vista installed the bluetooth drivers for the phone! I am now able to synchronize over bluetooth!
Sadly synchronizing over USB cable does not work any more.
For all of you having trouble with WMDC and bluetooth, try reinstalling WMDC 6.1, maybe this helps.
Regards
K_Hismoom
I too could never get a connection initiated from WMDC to the HD, with standard Vista Bluetooth. Pairing the the Vista desktop pc with the HD never was a problem, but Activesync. Then I tried to start the sync from the HD - and it worked.
Go the the Settings tab in TouchFlo3D, and use the first tab "Sync data" (Daten synchronisieren in German), and the HD connected itself to the WMDC, via the Hama Nano bluetooth dongle using standard Vista drivers. Give it a try!
OK, finally I got it work successfully.
The way to connect HD with PC, have to from HD to PC, can't from PC to HD.
I'm doing steps as follow:
1. set your PC's bluetooth as discoverable.
2. at HD side, search PC with bluetooth
3. after that, pair HD with PC
4. open your active sync on the HD, and select connect with bluetooth
5. after connected, everything works
Now I can explore my HD on my PC, everything is OK.
I have the same issue. I keep getting a message on my vista pc that Windows cannot install the device driver for a bluetooth peripheral.....very annoying!!
i also have this problem (vista cant find drivers). i'm trying to get the beta sideshow app workinng.
any help would be great.
thanks
Touch HD driver problem
I am having some bluetooth problems too but not exactly as you describe. I have a Touch HD and have it syncing over bluetooth with my Lenovo laptop (Vista32) and my PC (Vista64) fine. However, everytime I connet the phone, Windows tries to install drivers for it but can't find them. The drivers seem to be bluetooth related because if I go into Bluetooth Devices and click the Touch HD and search services, either nothing is listed or sometimes just "telephony". So I can't use any of my phones bluetooth profiles like internet sharing.
I have a weird feeling that it has something to do with the Touch HD Hotfixes that HTC has released recently.
Has anyone out there been able to fix the issue?????
luketoms, I have exactly the same problem as yours with my HTC Touch Pro and vista x64. This related to bluetooth driver in my point of view.
I haven't found any solution for that.
Has anyone a clue ?
Thx
I share your problem too, luketoms & gbouille. Espescially annoying, since I have connected my HD before sucessfully, with Vista locating the right drivers from Windows Update, displaying it as a HTC Touch HD T8282. Independent from WMDC.
Now, it seems my HD and laptop are no longer friends.
Does it say 'Missing bluetooth peripheral device'? If it does, right click on the device for properties. Click on update driver OR
Go to device manager, you'll see an unknown device named bluetooth peripheral device. Double click it to open its properties
Click 're-install driver' on the second tab.
Click Browse my computer for driver software' button
Click 'Let me pick from a list of device drivers on my computer'
There may be a list asking for device type, select 'bluetooth radios'
On the next page there will be a list of company names on the left side and a list of drivers on the right. In the company list choose 'Microsoft Corporation' ... not 'Microsoft'. Confirm selection is microsoft corporation.
On the drivers list there may be one or more driver versions for the mobile phone, select a newer version.
Click next, and ignore any warnings and keep pressing next
Then it shows successfully installed drivers
phabreel : it does indeed! Thankyou. Still, windows will not recognize the HD as a PAN compatible device when searching for it through the bluetooth wizard. And it has done just that before!
Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody
You should just have to install Active Sync 4.5 on your XP machine and off you go.
Appoligies if you did this, but you didn't mention above
If you still having problems, what's the full error text?
Ta
Dave
Activesync is installed, and has been uninstalled and re-installed just to make sure.
The message states that the USB device is not recognised by Windows and need to try re-installing it.
Thing is, it did just about manage a connection earlier ActiveSync showed connecting and then popped up and said unable to connect to device press ok to troubleshoot and ran some scans.
J7ody said:
Good Morning to all,
Firstly hello to all on the forum, got my Touch HD at the weekend and have already found this forum very useful, especially in getting the favourtie people pictures to stop looking so crap.
I now have a problem I need to ask about. I have plugged my HD into my Vista 64bit machine and it picks up fine, lets me access the HD as if it was an external source. I then managed to set it up via activesync, not through choise just couldnt find anything else. Got it connected and syncing via bluetooth as well.
I have now come into work and plugged it into my work XP SP2 machine and it starts installing all the windows mobile stuff and then comes up with could not complete blah blah, when you click for more info its an unknown device.
Is this a driver issue, i.e. do I need to download one for my XP machine to recognise modern day tech?
Have got the number for HTC support but thought I would ask here first as I really like the way everyone manages to explain everything so clearly.
Thanks in advance
Jody
Click to expand...
Click to collapse
Had similar problems, but it was the Windows XP firewall blocking activecync
Thanks, but we stopped the windows firewall client when we were investigating this anyway.
Possible solution
Good day,
My XP didnt detect HD as well. Im using Active sync 4.5. To work around this, go to:
Settings>USB to PC>Enable faster data sync
Uncheck this option. This solved my problem.
Good luck. Cheers
Hello, have tried unticking that box as well.
I have uninstalled Activesync again, and reinstalled off of the CD. All installs ok, plug the device in for the first time and select activesync on the handset, it installs the pocketUSB Snc on the PC and then comes up your device could not be installed properly. Open device manager and the PocketUSB Sync shows with a yellow explanation mark on it saying that the device could not be started.
Have now also tried it on an XP SP3 VM Machine, it originally kicked up same windows error. Then ActiveSync on the VM and device showed connecting, then they both stopped and no further.
Problem fixed.... Useful hint for anyone reading this... dont use a different miniUSB cable, or make sure you certainly dont use a cheap one.... I borrowed someone's in the office who was sinking another HTC device and it worked first time.
Thanks to all your inputs
Jody
For those users of HTC phones with Internet Sharing removed, left only with wmodem as a solution, here are working Windows XP Drivers for HTC USB Modem.
When you plug in your phone and start the wmodem application on your phone, Windows prompts you with the "New Hardware Found" window. HTC for some reason doesn't supply these drivers for XP and neither does Bell.
I found these drivers for the Vogue at PPCGeeks this morning after searching for days, and they work perfectly with my HTC Touch Dual (Neon400).
Hope this helps for anyone with this problem.
Didn't work with my HTC Tilt..