does htc give replacement phones, if there is a software problem?
depends on what the problem is?...lol
isnt this a form of double posting
http://forum.xda-developers.com/showthread.php?t=443700
Related
Hi
I am thinking of buying a TyTN but this screen misalignment issue is really scaring me.
Can you guys post the serial #s for the models having screen misalignment issue?
Thanks in advance.
- JoKer
Check the Wiki:
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
Thanks goestoeleven!!
Do you face the screen misalignment issue? What model # do you have?
Can you recommend any good resellers in the US? Also, do you know is there's any kind of warranty coverage available in the US?
I've got an HT628 device, and I'm happy to say I've never experienced the screen alignment issue.
Your best bet for good service/support in the US is MadMonkeyBoy.
http://www.madmonkeyboy.com
He's got a great reputation. I bought my phone from another guy that had them in stock before MMB (and I couldn't wait). Otherwise I would definitely have bought from him.
Tell him I sent you...
Supposedly HTC Americas will be servicing the devices for Warranty issues, but that is still a work-in-progress...
Cheers
I've had an HT625 version of the CHT9000 (dopod 838 pro) for 4-weeks now, never a screen alignment problem (knock-on-wood!).
I'll also add my keyboard has none of the unresponsive or sticky keys some have reported and the slide out keyboard is still solid.
Scroll wheel's had a good work-out and is still solid as are the multitude of buttons, most very useful.
Only minor hardware gripe -- telescoping stylus seems a tad flimsy.
Cheers
try your luck..
others as late as HT631XXX has alignmnet after a week...
Better buy on a seller that willing to change it for intermittent defect (no need to show the defect,just replace!)
Looks like SW issue or SW/HW combine.
Dont know why HTC is very quiet on this !!!! I know a guy who has a wizard alignement issue after 8 months of use. (Wizard has also sliding keyboard)
Just wait..if I were you
Guys
Can I install the softwares on the microSD card on the HTC TyTN?
- JoKer
yes... unless the SW told u otherwise...
Thanks sectorlord. Except for the screen alignment issue, I am begining to like the TyTN more and more.
Hi folks
My Touch HD digitiser has gone faulty and its only 6 months old
or at least thats what i thought because the screen was not responding to touch. i am a electronic technical person so not totally naive.
I was using the wonderful NRG roms with no problems whatsoever.
I tried to replace the stock rom and spl before sending it back to HTC, but i had no way of checking it throughly because i could not get it past the calibrate screen.
Htc now want £159.00 to replace the motherboard, and they state the reason as the unit having foreign firmware installed which damaged the motheboard.
now the Htc touch HD was working perfectly apart from the fact that the screen would not respond to touch. and i admit it would run a little warm at times but nothing excessive. It has nerver been dropped. does anyone think that a complete motherboard would need to be replaced because of "foreign firmware"?
Is Htc trying to rip off their customers?
clearly the xda developers are just enhancing an already great product with their releases of wonderful firmware
this is clearly a hardware fault and not software.
please wade in with your opinions
hi, I totally agree with your statement, but if you restored the stock boot loader and then the stock rom you could say that you tried to do and hard reset of the device and because the screen didn't work you were unable of calibrating it. I think they can't prove that you used a different rom.
hope you solve soon.
greets,
Nicola
omniajet13 said:
Hi folks
My Touch HD digitiser has gone faulty and its only 6 months old
or at least thats what i thought because the screen was not responding to touch. i am a electronic technical person so not totally naive.
I was using the wonderful NRG roms with no problems whatsoever.
I tried to replace the stock rom and spl before sending it back to HTC, but i had no way of checking it throughly because i could not get it past the calibrate screen.
Htc now want £159.00 to replace the motherboard, and they state the reason as the unit having foreign firmware installed which damaged the motheboard.
now the Htc touch HD was working perfectly apart from the fact that the screen would not respond to touch. and i admit it would run a little warm at times but nothing excessive. It has nerver been dropped. does anyone think that a complete motherboard would need to be replaced because of "foreign firmware"?
Is Htc trying to rip off their customers?
clearly the xda developers are just enhancing an already great product with their releases of wonderful firmware
this is clearly a hardware fault and not software.
please wade in with your opinions
Click to expand...
Click to collapse
Unfortunately HTC can legally stand by their clauses with foreign software on device as having a cooked rom on device voids warranty. I know you tried to restore back stock, but you couldn't tell and if appears they have still found your NRG rom on device.
However they are hiprocrites as this does not affect the motherboard and they are just lOoking for any excuse to void warranty which unfortunately you provided.
I believe others have been in your shoes before and posted similar threads. Try searching for these and see if they can shed any light.
but how can they get away with that?
If you buy a computer (which is what the Touch HD effectivly is), then you are entitled to use any operating system you whsh. wether it be Linux, Windows or Apple MAC. and if you develope a hardware fault then this cannot invalidate your warranty???
I dont get it? also how can they say it needs a new motherboard when it is clearly the digitser which has gone wrong?
omniajet13 said:
but how can they get away with that?
If you buy a computer (which is what the Touch HD effectivly is), then you are entitled to use any operating system you whsh. wether it be Linux, Windows or Apple MAC. and if you develope a hardware fault then this cannot invalidate your warranty???
I dont get it? also how can they say it needs a new motherboard when it is clearly the digitser which has gone wrong?
Click to expand...
Click to collapse
I believe someone else asked this same question in another thread, though which one I have no idea. They asked similar question about how does HTC get away with this and I believe (if my memory bank is working) they wrote a letter to them and where able to still get it under warranty (don't hold me to this though) as they argued a new rom wouldn't affect digitizer. Possibly worth having a search for if you can find it.
omniajet13 said:
Htc now want £159.00 to replace the motherboard, and they state the reason as the unit having foreign firmware installed which damaged the motheboard.
Click to expand...
Click to collapse
That Sucks.
A friend of mine had a similar problem,
He had a broken microphone,
and HTC sent a similar letter =>
You'll probably find that the digitizer is on the motherboard. Looking at it, it doesn't look like it can be separate. (Where would it fit?)
It does run a bit hot sometimes and heat is bad as you would know.
I have just read the warranty information and it states that the warranty is limited to the hardware as originally supplied,and makes no mention of any software or operating system. and by the very nature of the product it was made for installing third party software, operting system of choice ect.
in fact it reads " this limited warranty applies only to the hardware components of the product as originally supplied and does not apply to any software or other equipment".
I will persue this and post the outcome
Unfortunately "Software" and "Firmware" are two separate things. While you can install any operating system on your computer, that software isn't a part of the hardware.
In the case of smart phones (windows mobile phones), the operating system is Firmware, and not software. The difference here is that the Firmware is PART of the hardware. Similarly the bios rom on your computer is part of the motherboard hardware. To clarify, software is interpreted and run by hardware. On the other hand, firmware operates the hardware which is why changing to an unapproved firmware also means altering the hardware.
Unfortunately they have this clause in the warranty because you CAN destroy your hardware with a malicious rom, just like you can fry your harddrive, cpu and stuff with a malicious rom on your computer bios. You can have umpteen viruses or malicious 3rd party apps on your device and nothing it does can harm the hardware because it doesn't actually change how the hardware itself works. Firmware is different in that it changes internally how a piece of hardware works and in doing so, can damage it.
I do agree though, that in this case they're looking to void the warranty, but the truth is that the money they loose on one device under warranty must be covered by the profits made by 20+ other sold units (remember, revenue can just go towards warranties).
Hey man, you play the game, sometimes you lose. I took my phone apart, fallowed the factory service manual to the letter but I knew there was a good chance they would notice the missing "void" stickers and I had to pay for the repair ( for the problem that was there before I took it apart). I took it apart and that voids the warranty, so is life...
I currently own htc touch hd which is blackstone. but i have doubt in find regarding two devices that is htc shift or htc advantage...are these two phones or which of them are either. and if they are phone which ones should i buy..cos i am really wanting to change it asap...
can anyone guide me please
I have had 5 replacement OMNIA 7's now and quite frankly I have given up with it!
Orange said that they would give a completely different device but I would have to wait a week for them to decide which ones they could offer me. I was wondering if anyone had any ideas on what sort of alternate device they would offer me, apparently it can be up to three different ones.
Thanks for any responses
What was wrong with your Omnias? Sounds weird since I haven't got any problems with my Omnia7
test the lastest rom if you have your omnia yet.
All of my OMNIA's have had the same defective screen problem. Basically the screen brightness is reduced to that of low even though it is on high, and the colors on the screen all appear to have been reduced almost like a whitewash.
I am yet to try an alternate ROM but I'm not sure if thats the issue here
Are you sure thats Omnia 7, cause the screen is its best feature, besides if you really want to change it then go blindfolded and pick up HTC Mozart7.
Sadly yes it's definitely the OMNIA 7! I don't particularly want another device I just want an OMNIA that actually works for longer than a week. Due to the fact that I'm tied into my contract with Orange there is only one other WP7 device the HTC Mozart obviously. But does anyone have any idea what other devices Orange might offer me?
Thank You for the replies
hilton14 said:
Sadly yes it's definitely the OMNIA 7! I don't particularly want another device I just want an OMNIA that actually works for longer than a week. Due to the fact that I'm tied into my contract with Orange there is only one other WP7 device the HTC Mozart obviously. But does anyone have any idea what other devices Orange might offer me?
Thank You for the replies
Click to expand...
Click to collapse
Orange seems to have Mozart, LG Optimus 7 and OMNIA7, this info is according to microsoft. Here follow the link: http://www.microsoft.com/windowsphone/en-gb/buy/7/phones.aspx
Strange... A few years ago I had no end of troubles with K850i's and after around 5 replacements they just offered me an alternative right away... I didn't have to wait.
I'd guess you will be offered the Mozart / Optimus 7 and probably something like the HTC Desire or an Android phone of equivalent value.
Orange have some deal with the Mozart so will want to push that if at all possible.
I forgot about the LG!
Either way I'm hopeing they offer me something worth while after all I did choose the OMNIA for its screen. Although it is Android I might enquire about the Motorola ATRIX
If you are interested in getting an android then I recommend that you ask Orange to give you XPERIA NEO. http://www.gsmarena.com/sony_ericsson_xperia_neo-3734.php
Thank You I will check it out
5 devices?
You must be drop kicking them ... Seriously not being mean but if some one came into my shop after their fifth broken device id tell them to turn around.
Its not possible to have 5 defective screens in a row...
Sorry guys but, I have a very strange question (which may probably sounds dumb to many, but pls. bear with me being a noob...)...
I have an 1 Year old HTC HD2, works wonderfully well with custom ROM's of Android (thanks to all the developers) but, recently, the same have got a frozen touch panel...now, till date, I've replaced/flashed 10-15 ROMS in the same - within a span of 4-6 months but, its screen just died and stop responding after flashing my last ROM....
I am (vaguely) thinking that could it be due to Android OS for which my HTC HD2 is not made for? However, I am a strong believer that no software can damage hardware but, still need a second opinion.....kindly advice...
Rgds.
Samir
Reflash a stock WM build for a try. It could help you to verify your screen
mponte said:
Reflash a stock WM build for a try. It could help you to verify your screen
Click to expand...
Click to collapse
Dear mponte....have done that already...but no luck.
Have got the touch replaced from authorised HTC dealer as well...costed Rs.5700/- (around $128).....
All i wanted to confirm is can an Android ROM cause this?
Nah Android didn't cause it, if you were running WM it would've happened too. Touchscreen failure is somewhat common with the HD2 regardless of OS. $128 seems like a tough deal for a repair to me, I was looking on ebay for a replacement for my busted HD2, and there were TMOUS HD2's for $150. I'm going through HD2 withdrawal, I'm so sick of this slide phone
Sent from my T-Mobile myTouch 3G Slide
Thank you for the clarification huggs....in my part of the world, getting a replacement for $ 128 is OK as handset does not comes bundled-up with connection/plan (a new handset along can cost around 600-650 USD)....