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I know there was some confusion regarding the trade in value, what was the outcome?
I've just received my cheque and it is only £30, when people have questioned this have they then received an additional £20 or not?
Cheers
When I got my Exec from the O2 shop, I traded in an old Nokia 5110 with a spent battery, and was led to believe I would get a £50 cheque back.
However, within the month I received a cheque from O2 for £36, I didn't question this as I assumed I didn't get the full £50 because of the dead battery. Then about 3 weeks later I received another cheque, this time from "Foneback" (I guess they are a phone recycling scheme?) for £20. I therefore got a total of £56 for a dodgy old Nokia.
Not bad.....
Paul.
My cheque is from fonebak, o2 customer services have suggested I go back to the store I purchased it from
Same issue, bought mine on 30th November, told £50, just got cheque for £30. rang O2 store in Woking where I got it - they said ring Customer service who said deal with store. Store said they would call back - ahhh.
Anyone got the 02 brochure and can scan in where it says £50 trade in?
Scott
£30.... :x
I got £30 from Foneback...
Being aware of the issues of the £30 & £50 I contacted customer services who confirmed that the trade-in is for £50 and I kept my brochure as I knew it would come in handy.
Contacted customer services and they claim they have no idea about it etc.
Will wait 'til after Xmas to give them a piece of my mind!!!
Hi,
If you have the brochure, any chance of scanning it in where it says £50 trade in, may help others if they need to prove it against the word of th salesperson
Scoo
Hi,
If you have the brochure, any chance of scanning it in where it says £50 trade in, may help others if they need to prove it against the word of th salesperson
Scoo
Not sure if the brouchure will help, it say 'Upto £50 tradein' depending on the model of phone
I have the scan...
I will email it to those who need it.
They are telling me to go to the shop to sort it out etc.
I am not keen to do that but let me how all of you get on!!!
Thanks
S
Contact the Store
They will contact Fonebak and arrange the necessary. Make sure you speak to the manager of the store as they are best placed to confirm the situation.
Mine is being dealt with tomorrow and I will advise of any update.
Latest
I have been told that the £50 was only while the phone was priced £199 etc. and that once the price was cut to £79.99 the trade-in reduced to £30. I said not fair as I was told £50 etc, so they are looking at it again. I guess it is a case of being persistent, but it is only £20 and our time is worth more than that.
Same here, I went into to the store today, and the chap I spoke to said I was wrong.
He instantly turned to the page with the XDA Mini, and the £30, ahhh but thats the January catalogue not the December ohh he said I'll speak to the manager....
The manager says if I want to pay the £159 then I can have a £50 trade in, my reply was no chance you cannot change the rules after the customer has purchased the goods....
I requested that the manager came and spoke to me, he agreed that there was a printing issue, my reply was that this is o2 problem not mine. He would request a £20 credit to my account. Couldn't do it immediatley would take my details and call me back..... Guess what no call, I'll be back tomorrow....
It's not acceptable. I had a verbal aggrement that I would get a £50 cheque back as per the catalogue. Any deviation from this is a breach of (verbal) contract and should be treated as such (with a letter to your local trading standrads office, coppied to the hapless idiots at O2)...
i only got 30 pounds when they told me i would get 50, whats my best plan of action to get the other 20 pound
After two promised phone calls from the store manager that never happened, I went into the store and made a lot of noise....result.
Manager has now confirmed that a £20 cheque has been approved and will be with me by Wednesday....
Also I've not yet seen a bill for my Mini S, so this could be a very cheap device, its well over a month so I should have received one by now.
FINALLY
O2 customer services were unable to help but due to an £8 billing error and the hassle with the trade-in fiasco, they credited my account with £20, so I am happy!!!
Following on from this, I contacted the store and Ellie form O2 at Watford did nothing as promised and did not get in touch with me. I called her and she denied any knowledge and so on etc.
Today I rang Fonebak and they are fully aware of the issue. I spoke to a lady called Lyndsay who answered the phone. She confirmed there had been an error and that she would send me a cheque for £20 in the post today. All she needs is confirmation that you have purchased and XDA Mini S and did so prior to Xmas 2005. She has all the info in front of her so don't try to be too smart. Give her your surname and postcode and she will confirm the rest to you.
Good luck and finally!!!
Well I phoned Expansys on Monday to order a HD on a Tmobile contract. Had to phone back on Tuesday to sort the contract out as I phoned at 9pm on the Monday and their contracts department wasn't open, fair enough. So they took all my details, then had to wait a day for my contract to be authorised or whatever. Phoned on Thursday and the phone had shipped!!
Was still sceptical at this point as I have seen the other threads (and the mobiles.co.uk one) and was expecting the worst. But here I am on Friday with my newly delivered HD Wooohooo. Just in time for me to have a play with it this weekend, not going to buy any accesories for it yet until I am positive I want to keep it, but if I do keep it then its spending time lol.
http://recombu.com/news/samsung-gal...use-and-phones-4u-2nd-of-november_M15662.html
Good News
I have been waiting for ages and I am out of contract.
If it's only available on 02, this is awful news. I'll pop into CPW and Phones4U tomorrow, see if they'll be selling it on any other networks.
JohnPaul_II said:
If it's only available on 02, this is awful news. I'll pop into CPW and Phones4U tomorrow, see if they'll be selling it on any other networks.
Click to expand...
Click to collapse
Ask about vodafone please
I really want it to be on T-Mobile.
The T-Mobile/Orange partnership is going well so far. Excellent customer service and website.
I really want to stay with them. Also my contract expired on the 14th October so I am hoping they can do me a deal.
If T-Mobile don't directly get it but phones4u/carphone warehouse offer the phone on T-Mobile...can I haggle with T-Mobile directly regarding price etc?
edit//
It's out tomorrow at carphone warehouse...
http://recombu.com/news/samsung-galaxy-note-launch-event-tomorrow-at-carphone-warhouse_M15707.html
The reason I asked is because I ordered my Samsung galaxy note from phones4u on Thursday, as I read on google the release date was the 3rd. I saw it on phones4u with a deal with orange. and I bought it.
Anyhow, I was told the following day (Friday) after calling them that the phone was on pre-order, and it would be with me at 11.11.2011 at the latest!
So basically I am confused, I've read on various forums that others ordered it around the same time and received it the next day, and this is all from phones4u!
Anyone else in a similar situation?
sstanton86 said:
The reason I asked is because I ordered my Samsung galaxy note from phones4u on Thursday, as I read on google the release date was the 3rd. I saw it on phones4u with a deal with orange. and I bought it.
Anyhow, I was told the following day (Friday) after calling them that the phone was on pre-order, and it would be with me at 11.11.2011 at the latest!
So basically I am confused, I've read on various forums that others ordered it around the same time and received it the next day, and this is all from phones4u!
Anyone else in a similar situation?
Click to expand...
Click to collapse
Hey man, did you get your phone yet?
I upgraded my vodafone contract early with phones4u yesterday to the Note (from Galaxy S). They said 3 - 5 working days yada yada. I went on the online chat today just to ask if they had a more accurate date so I could arrange to be in, but the woman told me it's not released until the 17th... I'm assuming she was confusing the Note with the Nexus and gave up in the end.
Got my phone from phones4u. Just walked in to my local store and walked out with the phone, simples. This was on the release day and not online, I think you will have better luck by going in store.
Dialaphone woes
I ordered mine over a week ago from Dialaphone (subsidary of Phones4U) they gave me a delivery date of 11th November, but emailed me late last night to say no stock. Hmm.. I did an anonymous cold call to them earlier in the week, they said same thing but failed to let me know that my phone was never going to arrive today.
Luckily I ordered one from Handtec, and it arrived within 24hrs yesterday. When the Dialaphone one eventually arrives I will tell them to shove it!
Crap customer service, but Handtec saved the day with 100% satisfaction.
PS the SG Note is a dream to use!
Yeah I just walked in to phones4u on release day and bought it there and then on a brand new orange contract.
Phones4u are now saying they're awaiting stock, but still saying the "release date" is the 17th. Oh well. If I'm luck I'll get it by Friday!
Wondering if this is because I'm going through the upgrades section. I know phone companies keep their stock for new customers and for upgrades completely separate sometimes. Suppose it means they can get new customers on to contracts as quickly as possible, and keep those existing customers on hold for a while.
Either way, I can't fecking wait.
Spoke to phones4u this morning, as today (17th November) is the day they claimed that the Galaxy Note was being "released".
I have been told that they've got stock and that it's being delivered to me on Monday, so fingers crossed!
I also asked about email confirmation, as I didn't get any - at all. Apparently this is because the upgrades process is "nearly completely manual". Suppose that would make sense, and also explain why it's difficult to get stock levels accurate.
Really hope it's here by Monday!
I had the same issue going through phones4u to upgrade my orange contract and the online chat system is useless, i was told that there was no stock of the handsets by the online people, but when i spoke to an account manager they said there where plenty and it was orange who did not want me to get the deal phones4u had offered as it was reserved for new customers!!
So basically i told orange i would go to another company ie vodafone or someone like that and they soon changed there tune so now today the 17th i am waiting for royal mail to drop mine off........
still no joy with phones4u. Just phoned them and apparently they've had trouble getting the transaction to go through the till, but it should be being dispatched by special delivery this afternoon. at which point I should FINALLY get some form of email confirmation.
*sigh*
Hi everyone,
I'm sure all of you who Preordered the Z2 are quite excited and even more excited if you preordered from Carphone Warehouse or Phones4U because from tomorrow, these two retailers will start shipping out to those who Pre-Ordered.
So lets discuss the status of your Pre-Order, or wether you have recieved it not.
Have you been contacted about it?
If you have recieved it...
What are your initial thoughts?
Did you get any extra goodies or gifts along with it?
Holding out hope for some communication tomorrow, although the Sony reps at the Gadget Show in Birmingham yesterday were adamant nobody would be getting any until April 28th!
mhunt407 said:
Holding out hope for some communication tomorrow, although the Sony reps at the Gadget Show in Birmingham yesterday were adamant nobody would be getting any until April 28th!
Click to expand...
Click to collapse
Ye I played around with it at the gadget show, so smooth! I didn't ask them about the release date, but I highly doubt they would know anything because sony has supposedly exclusively partnered with Caprhone warehouse and said all pre orders will be fulfilled during the week commencing 14th April. But lets just hope I'm right :good:
Pre-ordered from Carphone at the beginning of this month.
Website still saying the week of April 14th, so yeah between tomorrow and the 18th let's hope we hear from them.
To be fair though, I'd be happy with a delay if it's for a worthwhile reason (i.e. fixing a defect in shipments etc etc). Other than that will be gutted!
Pre Ordered with Phones4U
Website states - "Delivery week commencing 14/04"
Ive had an email saying they are not dispatching until 21st so delivery date of 22nd
Free stuff i got with mine -
£0 - upfront phone cost *originally 49.99
£200 cashback
£50 google play voucher
Sony Wireless speaker
shotgunfool said:
Pre Ordered with Phones4U
Website states - "Delivery week commencing 14/04"
Ive had an email saying they are not dispatching until 21st so delivery date of 22nd
Free stuff i got with mine -
£0 - upfront phone cost *originally 49.99
£200 cashback
£50 google play voucher
Sony Wireless speaker
Click to expand...
Click to collapse
£200 cashback? No way... is this deal still ongoing?
shotgunfool said:
Pre Ordered with Phones4U
Website states - "Delivery week commencing 14/04"
Ive had an email saying they are not dispatching until 21st so delivery date of 22nd
Free stuff i got with mine -
£0 - upfront phone cost *originally 49.99
£200 cashback
£50 google play voucher
Sony Wireless speaker
Click to expand...
Click to collapse
and how much min/txt and data you getting with this ?
shotgunfool said:
Pre Ordered with Phones4U
Website states - "Delivery week commencing 14/04"
Ive had an email saying they are not dispatching until 21st so delivery date of 22nd
Free stuff i got with mine -
£0 - upfront phone cost *originally 49.99
£200 cashback
£50 google play voucher
Sony Wireless speaker
Click to expand...
Click to collapse
There is no such a deal like you said.
I got mine from Carphone Warehouse
£29 Per Month
£149 UpFront
1000 Min Unlimited Text 1GB 4GEE
£100 Cashback
Im thinking to get pay as you because none of the deals seems good enough for me especially with these kind of devices you need unlimited internet. I dont talk or text much all I need is unlimited data. After recording nice videos with that nice camera I have to upload them to my youtube channel. 1GB 2GB is sometimes only 1 video takes. I have got The One Plan from three £15 a month everything is plenty. I can even use my internet as a hotspot. HTC One M8 is £460 pay as you go the price is really attracting me I will go and check the HTC tomorrow I might go for it. I have been watching the Z2 threads already so many people are complaining so many different problems. Also we dont even know when the phone will be available.
I think people will start getting their devices by tuesday/wednesday
hoping i get mine this week.... pre ordered with phones4u, getting sony srs 300x speaker, £75 cashback and £50 google play voucher, as yet ive not recieved any email regarding delivery or delays
arian009 said:
£200 cashback? No way... is this deal still ongoing?
Click to expand...
Click to collapse
They originally only gave me £150 cashback because i complained i was on a crappy contract (Jump) and had a large buyout so the people on the phone asked their managers and gave me that discount,
when the phone was delayed i complained on the Phones4U Facebook and got another £50 cashback
rehanraza said:
and how much min/txt and data you getting with this ?
Click to expand...
Click to collapse
Unlimited Mins
Unlimited Texts
4gb Data
PiskopatYazar said:
There is no such a deal like you said.
Click to expand...
Click to collapse
See above.
I can also provide screenshots when cashback comes through if you dont believe me.
shotgunfool said:
They originally only gave me £150 cashback because i complained i was on a crappy contract (Jump) and had a large buyout so the people on the phone asked their managers and gave me that discount,
when the phone was delayed i complained on the Phones4U Facebook and got another £50 cashback
Unlimited Mins
Unlimited Texts
4gb Data
See above.
I can also provide screenshots when cashback comes through if you dont believe me.
Click to expand...
Click to collapse
How much a month?
Sent from my GT-I9300 using xda app-developers app
Carphone Warehouse @cpwTweets
******** - Z2 pre-orders will be going out from today. To track your order give our customer services a call on 0870 111 6565.
Just had a chat with handtec, and now they are saying that it would be mid may
I've just spoken to 3 UK customer services about when to expect the handset in stores as I want to physically see one before I make the decision to purchase, anyway, he said I can order over the phone now for delivery tomorrow or it should be in stores today or tomorrow. However, I phoned up my local 3 store to check and they're not expecting stock until the end of the month.
I just gave Carphone Warehouse a call and they are not showing any stock in the warehouse, so still a couple of days to wait for my preorder.
So their tweet is false? What is going on over there in UK? 11:32am in London, surely if you were receiving in the mail some would have it by now?
Phones 4u web site now showing expected delivery as 22 April
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