I know there was some confusion regarding the trade in value, what was the outcome?
I've just received my cheque and it is only £30, when people have questioned this have they then received an additional £20 or not?
Cheers
When I got my Exec from the O2 shop, I traded in an old Nokia 5110 with a spent battery, and was led to believe I would get a £50 cheque back.
However, within the month I received a cheque from O2 for £36, I didn't question this as I assumed I didn't get the full £50 because of the dead battery. Then about 3 weeks later I received another cheque, this time from "Foneback" (I guess they are a phone recycling scheme?) for £20. I therefore got a total of £56 for a dodgy old Nokia.
Not bad.....
Paul.
My cheque is from fonebak, o2 customer services have suggested I go back to the store I purchased it from
Same issue, bought mine on 30th November, told £50, just got cheque for £30. rang O2 store in Woking where I got it - they said ring Customer service who said deal with store. Store said they would call back - ahhh.
Anyone got the 02 brochure and can scan in where it says £50 trade in?
Scott
£30.... :x
I got £30 from Foneback...
Being aware of the issues of the £30 & £50 I contacted customer services who confirmed that the trade-in is for £50 and I kept my brochure as I knew it would come in handy.
Contacted customer services and they claim they have no idea about it etc.
Will wait 'til after Xmas to give them a piece of my mind!!!
Hi,
If you have the brochure, any chance of scanning it in where it says £50 trade in, may help others if they need to prove it against the word of th salesperson
Scoo
Hi,
If you have the brochure, any chance of scanning it in where it says £50 trade in, may help others if they need to prove it against the word of th salesperson
Scoo
Not sure if the brouchure will help, it say 'Upto £50 tradein' depending on the model of phone
I have the scan...
I will email it to those who need it.
They are telling me to go to the shop to sort it out etc.
I am not keen to do that but let me how all of you get on!!!
Thanks
S
Contact the Store
They will contact Fonebak and arrange the necessary. Make sure you speak to the manager of the store as they are best placed to confirm the situation.
Mine is being dealt with tomorrow and I will advise of any update.
Latest
I have been told that the £50 was only while the phone was priced £199 etc. and that once the price was cut to £79.99 the trade-in reduced to £30. I said not fair as I was told £50 etc, so they are looking at it again. I guess it is a case of being persistent, but it is only £20 and our time is worth more than that.
Same here, I went into to the store today, and the chap I spoke to said I was wrong.
He instantly turned to the page with the XDA Mini, and the £30, ahhh but thats the January catalogue not the December ohh he said I'll speak to the manager....
The manager says if I want to pay the £159 then I can have a £50 trade in, my reply was no chance you cannot change the rules after the customer has purchased the goods....
I requested that the manager came and spoke to me, he agreed that there was a printing issue, my reply was that this is o2 problem not mine. He would request a £20 credit to my account. Couldn't do it immediatley would take my details and call me back..... Guess what no call, I'll be back tomorrow....
It's not acceptable. I had a verbal aggrement that I would get a £50 cheque back as per the catalogue. Any deviation from this is a breach of (verbal) contract and should be treated as such (with a letter to your local trading standrads office, coppied to the hapless idiots at O2)...
i only got 30 pounds when they told me i would get 50, whats my best plan of action to get the other 20 pound
After two promised phone calls from the store manager that never happened, I went into the store and made a lot of noise....result.
Manager has now confirmed that a £20 cheque has been approved and will be with me by Wednesday....
Also I've not yet seen a bill for my Mini S, so this could be a very cheap device, its well over a month so I should have received one by now.
FINALLY
O2 customer services were unable to help but due to an £8 billing error and the hassle with the trade-in fiasco, they credited my account with £20, so I am happy!!!
Following on from this, I contacted the store and Ellie form O2 at Watford did nothing as promised and did not get in touch with me. I called her and she denied any knowledge and so on etc.
Today I rang Fonebak and they are fully aware of the issue. I spoke to a lady called Lyndsay who answered the phone. She confirmed there had been an error and that she would send me a cheque for £20 in the post today. All she needs is confirmation that you have purchased and XDA Mini S and did so prior to Xmas 2005. She has all the info in front of her so don't try to be too smart. Give her your surname and postcode and she will confirm the rest to you.
Good luck and finally!!!
Related
After being shafted by one stop phone shop, i've been searching for the best deal on a UK based XDA II.
I've just found e2save.com who are doing the XDAII with 3 months insurance on o2 200 for £119. Thats the same deal as one stop were originally offering. Other best i can find is £139.
Anyone dealt with e2save.com? They offer 7 day return and price matching as well.
They quote the o2 200 tariff at £30.99, most other places quote £30. Is this because they have bolted on itemised billing?
I think o2's rule now is that contract has to be kept for 6 months isn't it, then it can be downgraded to a cheaper one.
The double talk and text they are offering at the mo runs out at the end of april. I presume that if i ordered a phone before then, but it didn't get delivered and connected until after, would i still get the offer?
Also is it 3 months doubled for the months after connection?
I will get an XDA II one day, if the offer is right!
cheers
The e2save deal sounds (as you say) comparable to the one that I got from OneStopPhoneshop ...
Do a search on eBay for seller "uncle-jamal" and he is selling XDA II's for £139 on O2 400, with other deals available - but not as good as e2save.
The only other seller I found (via this board) was Uplands, but they were not as good (price-wise) either.
One piece of advice - wherever you go, it may be worth making a quick phone call before placing the order to see if they actually have any stock - I gather that O2 cannot get enough of these models at the moment, and as a result I had to wait 3 weeks for mine from OSPS - it was worth it though.
HTH
Mark
When i spoke to mobiles2yourdoor, they said they order them in and there would definately be no problem getting one within 4 days!. I suppose once they've got your money, if there's a delay that's too bad.
I'll phone e2save and see whats what, but i'm sure most places like onestop will say they have them even if they don't just to get the customer.
phoned up e2save today and they said that there was a delivery of the xda II today (thats why the prices have gone up on their site!!)
Well i ordered the o2 100 traiff at £139 plus P+P. They charge £25.99 a month and you get free itemised billing. I pointed out its not free as your paying for it and you can't elect not to have the billing (which other shops allow you to do!)
3 months free insurance as well.
So it should be delivered wednesday, hopefully!
Hi,
Just ordered my from e2save via the phone mine is coming tomorrow, did you notice that the insurance was not being supplied via O2
" 3 months FREE insurance with Allianz Cornhill " with a £50 access and you have to cancel the insurance after the 3 months or the will keep on taking the £7.99 it out your bank
steve
What time did you order yours? I phoned at about 5.30pm, and they said i wouldn't get it until wednesday
yeah the insurance is pretty standard. Its free for 3 months, then you just ahve to cancel direct debit if you don't want it any more. I will probably drop it as its no better than my home insurance.
Shame its not like the old ornage insurance. Free, new phone in 24 hours wherever you are, and no excess, oh happy days
It annoyed me that they changed their offers just because they got stock in!
Hi ordered mine around 3 o'clock (uk) the girl on the phone said they had only just come in, she also said that there was more in stock,
My son who ordered one from Carphone Wharehouse was told that they had no stock on sunday but they shipped it on monday so perhaps a lot of place got some form of stock,
When i spoke to the O2 shop in Derby the guy said that they had a back order list of 10.
steve
Well came today as expected, so i'm happy with their service. Seemed to be the best deal around at the moment. needless to say in a week or so there will be a better one!
I got jerked around by onestopphoneshop too!!! :evil:
They accepted my first order on 23/4/2004, asked for utility bills and then just dumped the order without telling me anything, by phone, email, or whatever. I only discovered it when I phoned up to check the order on the 1/5/2004, no reason given. I re-placed the order immediately, but, ahh sorry sir they're now UK£20 dearer AND you have to have a 6 months 02 200 contract not 4 months as it used to be. B*STARDS!
Even then they tried to cancel the order twice as the first utility bill I sent them was a month out of date, and then they lost the second one. It was only frequent and persistent phone calls that got me it at all.
DON'T BUY IT FROM THEM! GO SOMEWHERE ELSE!
Oh, and the free car kit they send you with it? The XDA II is too wide to fit it.
best deals
Guys i went for mobileshop.com
I got my XDA II the next day! with O2 250 + 50 bolt-on for 37 a month
Their service is excelllent and I am a business user
I was looking at the O2 site yesterday hoping to pick up an XDA Exec but now I do not see any mention of it. The handset is no longer available. Is it still available in O2 shops ??
Looking at the price of the Orange device (M5000) O2 seem to be offering the best deal at the moment.
Yep still on sale in O2 shops.
Got mine yesterday - i'd advise phoning ahead first to save a wasted journey.
Its in the Business section under PDAs.
It is curious as to why.
Could be that stock is low for personal users OR O2 have realised that this is not really a personal device and is much more suited to business users. Unfortunately this leaves O2 with only the IIi that they can sell to the personal user, this could induce a fast track tot he next device.
PS XDA IIi now only £79.99 on any contract
Ordered mine friday..
http://www.mobilefun.co.uk/o2/7839.htm
Stock is shifting like weldfire, so get in there quick..... o2 said the device was 149 online but 199 in the shops, got mine for 90 on a 35 quid contract which i'll be dropping down as soon as i can.
Got mine through store upgrade, £149 on £30/month (12 months). O2 store in London Wall str. Not bad. After last year out-of-stock experiences with the IIs and IIi, this time I went to the store and got it straight away no need to hang around waiting for the postman Always miss them.
Only out of stock?
I phoned the O2 "online help" number this morning, and spoke to a chap who assured me that it was only off the web page because it was out of stock. He was unable to give me a date for new phones arriving in, but was certain it would be coming back for personal customers.
Works for me, as I still have two months of my "3" contract to run...
Fingers crossed he knew what he was talking about.
regards,
/alan
Again, it must depend on who you get through to as I was assured on Friday that they had a lot of stock left of them.
I wonder if certain centres are advising different customers differently for any reason.
Re: Only out of stock?
atp said:
I phoned the O2 "online help" number this morning, and spoke to a chap who assured me that it was only off the web page because it was out of stock. He was unable to give me a date for new phones arriving in, but was certain it would be coming back for personal customers.
Works for me, as I still have two months of my "3" contract to run...
Fingers crossed he knew what he was talking about.
regards,
/alan
Click to expand...
Click to collapse
I sent them a email and they said:
"Thank you for contacting O2 Customer Service and showing your interest in our product and services.
The O2 XDA EXEC 3G phone will be launched on 17 November 2005. For more information in this regard, please contact our Sales team on 08702 257 879. They are available Monday to Friday from 8:30am to 9:00pm and Saturday from 10:00am to 6:00pm. Calls are charged at national rate."
Don't know what that means.
The girl on O2 said the phone were coming on the 16th, maybe o2 might put them back on the 3g contract...
Its back at the online store for personal buyers
Mine fell 2 feet from my pocket on Saturday and died instantly - no visible damage - after 3 weeks of use. I phoned O2 for a replacement and they said they were expecting stock on 17th Nov. The website states that you should take the phone to your nearest O2 shop but the shop told me to ring customer services since the phone was under a month old.
Just my luck, I wanted to get a XDA Mini-S, and they showed me the email.
All phones must be sold with a voice tariff from today.
I actually went to two stores just to check, and it's true.
Gutted, but I got an Exec off them for 99 a fortnight ago, so I'm not that gutted :lol:
Joe
I bought my o2 Exec on the 15/1/05 and paid £229.99 + Data 36 Tariff and Gold Insure Monthly. It wasn't until I got home that I read the brochure which said the price should have been £99.99.
Been busy last few days in meetings so only had chance to visit shop today. Apparently their regional manager is going to ring me back regarding this overcharging.
Glad to read another person had actually bought the exec at the brochure price of £99.99, makes me hopeful for a refund which will go towards my Tomtom Gps Bundle.
Don't get your hopes up too much; I think brochures had the sticker over that part well before then, so unless you got the brochure on the 15th and they accept it, then they may not do it for you.
Sorry to piss on your strawberry patch, but be prepared...
Hope it works out for you though Be persistent.
Don't worry about that email. If you want a voice tariff, ask for
"data centric". It's a free voice tariff where calls are charged at PAYG rate. I have this added on to my data 5, so you should still be able to do the original deal you were after.
Good luck
Euan
what about the group 5 tariff?
Group 5 – available as data only. It has voice at payg rates
Minimum 5 users £5 per user per month. so get 5 mini-s's flog 4 on ebay!
http://flash.o2.co.uk/business/tariffs/pdfs/O2_Group_Data_Tariffs_29_April_2005.pdf
Just a thought!
Well,... this is as bad as it can get.
The First thing that went wrong was taking a GPRS account. unlimited GPRS for only 9,50 a month. The T-mobile helpdesk told me that it would be activated within 2 hours. Cause I wanted to be sure that is was activated I started to use GPRS the next day. The next month T-Mobile was billing me 191 euro for GPRS traffic. So something went wrong activating my gprs account. I phoned up t-mobile and they said that the 191 euro's will be paid back to me on the next bill. NOT. the next bill was a standard bill,..nu refund. even worse,..I had to pay 64 euro extra again for GPRS traffic. So it still wasn't activated, and I needed to pay. (191 + 64 = 255 euro), no refund!. So I Phoned them up again,..very upset as I was. And now the GPRS would be activated. and it did,..I received a SMS with my IMEI number explaining that the 9,50 GPRS bundle was activated.
5 weeks ago my MDA Pro got broken, screen defect. Didn't bounced to anything or something,..just got it out of my pocket and the inside of the screen was broken.
I phoned up T-mobile explaining this problem. And the person on the other side of the line said to me that I could go to the T-mobile store to let it repair, or he could sent me a enveloppe for My MDA-Pro to sent to them myself. So I did,..sent it to them myself. I needed to sent it to them including the receipt so they would have a look at it without paying them,..and that the repair itself would be under guarantee. So I sent it to them including the receipt.
While is was sent to them, after several days I phoned them up asking what the status was. They couldn't tell.
Next day (day 6) I phoned them again, still no sign or statud.
Day 7 same,..no update.
Day 8 same,..no update
Day 9 I phoned them up again and there was news. The repair department gave it the status Totall loss,. the device was sent back to me with a bill of 42500,-. This was a mistake they told me, the costs was 42 euro, not 42500,-. I told them that I included the receipt and that charging me 42 euro was not correct. Thay would phone me back again with a status update.
Next day I didn't hear anything, so I phoned them up. I wanted my device back, and repaird! Now they were telling me that I didn't agreed with the costs repairing it, and that the device is sent back to me (without the 42 euro bill). I didn't disagreed with anything, just wanted to got a status update, and my MDA repaired. so after phoning them for 30 minutes they told me they would phone me back after they founded out what went wrong...
The next day I got a phonecall from T-mobile. they appologised to me for all the delay, and the nice lady offered me 20 % discount on the next bill. but no repair can be done,..the device is sent back to my house, INCLUDING the 42 euro bill which I had to pay to the postman in order to receive the device. I got more angry by the second. I explained the whole story AGAIN to them, and asked what to do if the postman came to me and wanted 42 euro. "Well,..."just let it sent back to us, so we can repair the device" @[email protected][email protected]$%@$!#%%^ DAMN (getting angry again while typing this) I explained to them that 20 % discount on the monthly costs of 25 euro, is 5 euro discount. By their mistake several months ago (gprs) was was billed 255 euro! f*cking m*therf*ckers.
So the next day I phoned them up again,.. now I was told that the repair costs would be 700 euro,..and that the repair department assumed that woudn't pay that, so they give my MDA-Pro the status Total loss. BUT: now the department Lost and Stolen will give me a new offer. which will be sent to my home in 3 days. and it did,..the first thing that was right.
I received a new offer,..could get a new MDA-Pro for 139 euro,..but to use that offer I was forced to expand my contract for another year. Cause I had 1,5 year contract left it is now a 2,5 year contract, and still no broken device back, and no new device sent to me.
The next day (weekend passed by) I received my old device,..unrepaired and with no costs. but no new device. The new ordered device would be sended to my home in 2 days,..(this was last week)
Today I phoned t-mobile NL again asking them where my new ordered device is. I told the lady on the other side of the phone I had a VERY bad experience with t-mobile, costing me loads of money. and that I didn't have much converdence they would sent it to me correct. And I was right again....something went wrong ordering the new MDA-Pro for me. The lady told me stat the understands my complain, and offered me 200 free minutes calling....
So,.. T-Mobile SUCKS!
Nightmare of a story, but i know how you feel. I am a UK expat living in Holland and i do not speak Dutch, so i know customer service are crap basiclly, as i had problems with trying to get a Vario in English here (which you CANNOT!). It's like talking to a brick wall Ended getting the Qtek Kjam.
Not sure how long you have had your Vario, but you do get a 2 year warrenty with it through T-mobile so get them to honor it..
As regards web'n'walk internet did you get the sms from T-mobile confirming your T-mobile internet activation?
thanx
Well,..
The Web and walk activation sms I received after phoning them up several times complaining about the bill. They didn't told me that it is activated after receining a sms. Only the last person I got on the phone told me,..
Davebravey said:
Nightmare of a story, but i know how you feel. I am a UK expat living in Holland and i do not speak Dutch, so i know customer service are crap basiclly, as i had problems with trying to get a Vario in English here (which you CANNOT!). It's like talking to a brick wall Ended getting the Qtek Kjam.
Click to expand...
Click to collapse
Well, duh. T-mobile Netherlands (which is not really entirely the same entity as T-Mobile UK) simply doesn't *have* any English-language Varios to sell, any more than they have Dutch-language MDA Pros. You can argue until you're blue in the face, but you can't sell what you don't have. The T-Mobile branded ones aren't *just* cheap because they're simlocked.
Not sure how long you have had your Vario, but you do get a 2 year warrenty with it through T-mobile so get them to honor it..
Click to expand...
Click to collapse
Agree, this should be a warranty issue. While their own warranty runs (which are not the only warranty rights you have, but are at least easily enforceable), *they*'re the ones who have to prove that the phone dies because of a non-waranty issue in order to not honour it, the customer is assumed to be in the right unless proven otherwise.
As regards web'n'walk internet did you get the sms from T-mobile confirming your T-mobile internet activation?
Click to expand...
Click to collapse
The web'n'walk activation thing is a) a nightmare and b) is so utterly unnecessary if they had just organised their tech and billing departments properly that it boggles the mond. Lots of people -- if not most -- go wrong with it.
Dont mean to steal Adonkers post, but to finish of my story, i was told by the T-mobile shop that you could order an English version via customer service and when i phoned up it was confirmed. So i went ahead and ordered it with a 1 year contract. When it came it was in Dutch so i phoned up and they then told me it is only available in Dutch. Anyway it went back and i asked them to cancel my contract so i could order the Qtek or Imate version from another place. Took me 2 months in the end to get the new contract after countless calls to CS because they kept forgetting to cancel the 1st contract.
Davebravey said:
Dont mean to steal Adonkers post, but to finish of my story, i was told by the T-mobile shop that you could order an English version via customer service and when i phoned up it was confirmed. So i went ahead and ordered it with a 1 year contract. When it came it was in Dutch so i phoned up and they then told me it is only available in Dutch. Anyway it went back and i asked them to cancel my contract so i could order the Qtek or Imate version from another place. Took me 2 months in the end to get the new contract after countless calls to CS because they kept forgetting to cancel the 1st contract.
Click to expand...
Click to collapse
Basic rule (Not specific to tmobile): Sales don't know ****, and besides, if the customer hassles CS into canceling the sale, they probably still get the commission, and if it's not in writing, it ain't been promised. Friend of mine works CS at Orange NL and gets the same things.
It's like dealing with Army recruiters, really.
Today was supposed to be the day it launched, but O2 say it is TBC. However it has been available to order from their website since Friday. All very strange.
birmingham o2 store in the bullring have some in stock , all the best
Thanks for that, the Oxofrd Street (London) stores are hopeless. One said what is that, the other siad it had been cancelled, i told him that was the Zinc and he went to check with his manager.
They are clueless!!!!!
asked yesterday, who said just keep calling each day! nothing yet in oxford area.
Just been informed by O2 that the offical release date has been moved from 23rd April to 30th April
Which is a joke, as you can buy it on their website!!!!
But it says "Pay Monthly - £89.99 - Up to 14 days delivery" so i guess thats so it can take orders, without fullfilling them for a while. cheeky!
what sort of deals are you guys hoping to get? im upgrading from the xda mini s.
I would hope to get the handset free and pay around £35 a month including insurance...
I was on O2 Max £75 a month but at half price for 12 months (on a 12 month contract)
If they will do tha deal again then i will go with it, but i really want them to throw in a few more texts as well.
I also have a data bundle as well.
What are you guys getting, i like the idea of free insurance?
called today-still not available. will try again tmrw.
Called 8 times today, stock sheet was updated today at 2pm, no sign of it
Nothing in Exeter- they not even aware of this XDA!!!
Spoke to 202- nothing in stock, they don't know when will be available.
The thing is that they are not going to do ANY BETTER deals then those posted online... I haven't upgraded my phone (EXEC) for 7 months or so, paying my bill by DD and I'm getting same prices as everyone else.
Shame.
The other thing is that I'm happy with my EXEC but I need a new phone for my missus so Trion seems to be perfect...
Will try next week
Cheers
Chris
I got told it will be tomorrow. So lets see.
Spoke to O2 at around 3pm. Said that there was stock and that my Trion was sent today - should be here tomorrow (or Wednesday). I was told that stock was available yesterday as the person I spoke to issue one yesterday.
just orderd!!!
I was told that it will rel. on 30 so today i called to upgrade my contract with o2 trion and i got it!!!! it is in stock and will ship asap!
lets see i will let others know about it. I mean o2 packing etc. but on £35/m you have to pay £90/-
Why if i called 10 times today would they say they did not have it in stock?
Are they really that stupid?
@ theraq
If you were on an upgrade because your contract was due for renewal, why didn't you threaten to go elsewhere.
I did it with Vodafone back in Feb including sending a fax declaring my intentions to terminate the contract. I got a telephone call the next day with an offer of the V1605 free on a £25 p/m contract if I were to continue with Vodafone.
What kind of deal are you guys getting from O2?
DD, 8 months over contract, one of the oldest tariffs (35 quid/m but I've never paid less than 60-70), 3 years with O2.
What should I ask for? Send them an fax?
Cheers
Chris
Ordered yesterday - and arrived at 9am this morning. Good service.
Yes, I have one now. Really annoying customer service. Was to be delivered on the 21th, then the, 24th and then 26th. Finally got it Saturday morning on the 28th.
My initial impressions were good. However, I'm now having it door-to-door replaced. I've found a random issue with it whereby you will receive a text message and the messing software will not respond to the keyboard. The keyboard does work, because should I press Shift, then the 'C' notification appears. Should I press Space then the Start menu pulls down. It as if the messenging 'window' is not selected. The only way to get the keyboard working again is to soft reset the device. In doing so, you lose the text message you were responding to. Nice bit of data loss on a brand new device there. Hopefully the replacement will work. To test, I would do a hard reset but they want the device.
Will let you know what happens tomorrow.