Well,... this is as bad as it can get.
The First thing that went wrong was taking a GPRS account. unlimited GPRS for only 9,50 a month. The T-mobile helpdesk told me that it would be activated within 2 hours. Cause I wanted to be sure that is was activated I started to use GPRS the next day. The next month T-Mobile was billing me 191 euro for GPRS traffic. So something went wrong activating my gprs account. I phoned up t-mobile and they said that the 191 euro's will be paid back to me on the next bill. NOT. the next bill was a standard bill,..nu refund. even worse,..I had to pay 64 euro extra again for GPRS traffic. So it still wasn't activated, and I needed to pay. (191 + 64 = 255 euro), no refund!. So I Phoned them up again,..very upset as I was. And now the GPRS would be activated. and it did,..I received a SMS with my IMEI number explaining that the 9,50 GPRS bundle was activated.
5 weeks ago my MDA Pro got broken, screen defect. Didn't bounced to anything or something,..just got it out of my pocket and the inside of the screen was broken.
I phoned up T-mobile explaining this problem. And the person on the other side of the line said to me that I could go to the T-mobile store to let it repair, or he could sent me a enveloppe for My MDA-Pro to sent to them myself. So I did,..sent it to them myself. I needed to sent it to them including the receipt so they would have a look at it without paying them,..and that the repair itself would be under guarantee. So I sent it to them including the receipt.
While is was sent to them, after several days I phoned them up asking what the status was. They couldn't tell.
Next day (day 6) I phoned them again, still no sign or statud.
Day 7 same,..no update.
Day 8 same,..no update
Day 9 I phoned them up again and there was news. The repair department gave it the status Totall loss,. the device was sent back to me with a bill of 42500,-. This was a mistake they told me, the costs was 42 euro, not 42500,-. I told them that I included the receipt and that charging me 42 euro was not correct. Thay would phone me back again with a status update.
Next day I didn't hear anything, so I phoned them up. I wanted my device back, and repaird! Now they were telling me that I didn't agreed with the costs repairing it, and that the device is sent back to me (without the 42 euro bill). I didn't disagreed with anything, just wanted to got a status update, and my MDA repaired. so after phoning them for 30 minutes they told me they would phone me back after they founded out what went wrong...
The next day I got a phonecall from T-mobile. they appologised to me for all the delay, and the nice lady offered me 20 % discount on the next bill. but no repair can be done,..the device is sent back to my house, INCLUDING the 42 euro bill which I had to pay to the postman in order to receive the device. I got more angry by the second. I explained the whole story AGAIN to them, and asked what to do if the postman came to me and wanted 42 euro. "Well,..."just let it sent back to us, so we can repair the device" @[email protected][email protected]$%@$!#%%^ DAMN (getting angry again while typing this) I explained to them that 20 % discount on the monthly costs of 25 euro, is 5 euro discount. By their mistake several months ago (gprs) was was billed 255 euro! f*cking m*therf*ckers.
So the next day I phoned them up again,.. now I was told that the repair costs would be 700 euro,..and that the repair department assumed that woudn't pay that, so they give my MDA-Pro the status Total loss. BUT: now the department Lost and Stolen will give me a new offer. which will be sent to my home in 3 days. and it did,..the first thing that was right.
I received a new offer,..could get a new MDA-Pro for 139 euro,..but to use that offer I was forced to expand my contract for another year. Cause I had 1,5 year contract left it is now a 2,5 year contract, and still no broken device back, and no new device sent to me.
The next day (weekend passed by) I received my old device,..unrepaired and with no costs. but no new device. The new ordered device would be sended to my home in 2 days,..(this was last week)
Today I phoned t-mobile NL again asking them where my new ordered device is. I told the lady on the other side of the phone I had a VERY bad experience with t-mobile, costing me loads of money. and that I didn't have much converdence they would sent it to me correct. And I was right again....something went wrong ordering the new MDA-Pro for me. The lady told me stat the understands my complain, and offered me 200 free minutes calling....
So,.. T-Mobile SUCKS!
Nightmare of a story, but i know how you feel. I am a UK expat living in Holland and i do not speak Dutch, so i know customer service are crap basiclly, as i had problems with trying to get a Vario in English here (which you CANNOT!). It's like talking to a brick wall Ended getting the Qtek Kjam.
Not sure how long you have had your Vario, but you do get a 2 year warrenty with it through T-mobile so get them to honor it..
As regards web'n'walk internet did you get the sms from T-mobile confirming your T-mobile internet activation?
thanx
Well,..
The Web and walk activation sms I received after phoning them up several times complaining about the bill. They didn't told me that it is activated after receining a sms. Only the last person I got on the phone told me,..
Davebravey said:
Nightmare of a story, but i know how you feel. I am a UK expat living in Holland and i do not speak Dutch, so i know customer service are crap basiclly, as i had problems with trying to get a Vario in English here (which you CANNOT!). It's like talking to a brick wall Ended getting the Qtek Kjam.
Click to expand...
Click to collapse
Well, duh. T-mobile Netherlands (which is not really entirely the same entity as T-Mobile UK) simply doesn't *have* any English-language Varios to sell, any more than they have Dutch-language MDA Pros. You can argue until you're blue in the face, but you can't sell what you don't have. The T-Mobile branded ones aren't *just* cheap because they're simlocked.
Not sure how long you have had your Vario, but you do get a 2 year warrenty with it through T-mobile so get them to honor it..
Click to expand...
Click to collapse
Agree, this should be a warranty issue. While their own warranty runs (which are not the only warranty rights you have, but are at least easily enforceable), *they*'re the ones who have to prove that the phone dies because of a non-waranty issue in order to not honour it, the customer is assumed to be in the right unless proven otherwise.
As regards web'n'walk internet did you get the sms from T-mobile confirming your T-mobile internet activation?
Click to expand...
Click to collapse
The web'n'walk activation thing is a) a nightmare and b) is so utterly unnecessary if they had just organised their tech and billing departments properly that it boggles the mond. Lots of people -- if not most -- go wrong with it.
Dont mean to steal Adonkers post, but to finish of my story, i was told by the T-mobile shop that you could order an English version via customer service and when i phoned up it was confirmed. So i went ahead and ordered it with a 1 year contract. When it came it was in Dutch so i phoned up and they then told me it is only available in Dutch. Anyway it went back and i asked them to cancel my contract so i could order the Qtek or Imate version from another place. Took me 2 months in the end to get the new contract after countless calls to CS because they kept forgetting to cancel the 1st contract.
Davebravey said:
Dont mean to steal Adonkers post, but to finish of my story, i was told by the T-mobile shop that you could order an English version via customer service and when i phoned up it was confirmed. So i went ahead and ordered it with a 1 year contract. When it came it was in Dutch so i phoned up and they then told me it is only available in Dutch. Anyway it went back and i asked them to cancel my contract so i could order the Qtek or Imate version from another place. Took me 2 months in the end to get the new contract after countless calls to CS because they kept forgetting to cancel the 1st contract.
Click to expand...
Click to collapse
Basic rule (Not specific to tmobile): Sales don't know ****, and besides, if the customer hassles CS into canceling the sale, they probably still get the commission, and if it's not in writing, it ain't been promised. Friend of mine works CS at Orange NL and gets the same things.
It's like dealing with Army recruiters, really.
Related
After being shafted by one stop phone shop, i've been searching for the best deal on a UK based XDA II.
I've just found e2save.com who are doing the XDAII with 3 months insurance on o2 200 for £119. Thats the same deal as one stop were originally offering. Other best i can find is £139.
Anyone dealt with e2save.com? They offer 7 day return and price matching as well.
They quote the o2 200 tariff at £30.99, most other places quote £30. Is this because they have bolted on itemised billing?
I think o2's rule now is that contract has to be kept for 6 months isn't it, then it can be downgraded to a cheaper one.
The double talk and text they are offering at the mo runs out at the end of april. I presume that if i ordered a phone before then, but it didn't get delivered and connected until after, would i still get the offer?
Also is it 3 months doubled for the months after connection?
I will get an XDA II one day, if the offer is right!
cheers
The e2save deal sounds (as you say) comparable to the one that I got from OneStopPhoneshop ...
Do a search on eBay for seller "uncle-jamal" and he is selling XDA II's for £139 on O2 400, with other deals available - but not as good as e2save.
The only other seller I found (via this board) was Uplands, but they were not as good (price-wise) either.
One piece of advice - wherever you go, it may be worth making a quick phone call before placing the order to see if they actually have any stock - I gather that O2 cannot get enough of these models at the moment, and as a result I had to wait 3 weeks for mine from OSPS - it was worth it though.
HTH
Mark
When i spoke to mobiles2yourdoor, they said they order them in and there would definately be no problem getting one within 4 days!. I suppose once they've got your money, if there's a delay that's too bad.
I'll phone e2save and see whats what, but i'm sure most places like onestop will say they have them even if they don't just to get the customer.
phoned up e2save today and they said that there was a delivery of the xda II today (thats why the prices have gone up on their site!!)
Well i ordered the o2 100 traiff at £139 plus P+P. They charge £25.99 a month and you get free itemised billing. I pointed out its not free as your paying for it and you can't elect not to have the billing (which other shops allow you to do!)
3 months free insurance as well.
So it should be delivered wednesday, hopefully!
Hi,
Just ordered my from e2save via the phone mine is coming tomorrow, did you notice that the insurance was not being supplied via O2
" 3 months FREE insurance with Allianz Cornhill " with a £50 access and you have to cancel the insurance after the 3 months or the will keep on taking the £7.99 it out your bank
steve
What time did you order yours? I phoned at about 5.30pm, and they said i wouldn't get it until wednesday
yeah the insurance is pretty standard. Its free for 3 months, then you just ahve to cancel direct debit if you don't want it any more. I will probably drop it as its no better than my home insurance.
Shame its not like the old ornage insurance. Free, new phone in 24 hours wherever you are, and no excess, oh happy days
It annoyed me that they changed their offers just because they got stock in!
Hi ordered mine around 3 o'clock (uk) the girl on the phone said they had only just come in, she also said that there was more in stock,
My son who ordered one from Carphone Wharehouse was told that they had no stock on sunday but they shipped it on monday so perhaps a lot of place got some form of stock,
When i spoke to the O2 shop in Derby the guy said that they had a back order list of 10.
steve
Well came today as expected, so i'm happy with their service. Seemed to be the best deal around at the moment. needless to say in a week or so there will be a better one!
I got jerked around by onestopphoneshop too!!! :evil:
They accepted my first order on 23/4/2004, asked for utility bills and then just dumped the order without telling me anything, by phone, email, or whatever. I only discovered it when I phoned up to check the order on the 1/5/2004, no reason given. I re-placed the order immediately, but, ahh sorry sir they're now UK£20 dearer AND you have to have a 6 months 02 200 contract not 4 months as it used to be. B*STARDS!
Even then they tried to cancel the order twice as the first utility bill I sent them was a month out of date, and then they lost the second one. It was only frequent and persistent phone calls that got me it at all.
DON'T BUY IT FROM THEM! GO SOMEWHERE ELSE!
Oh, and the free car kit they send you with it? The XDA II is too wide to fit it.
best deals
Guys i went for mobileshop.com
I got my XDA II the next day! with O2 250 + 50 bolt-on for 37 a month
Their service is excelllent and I am a business user
I'm due a 12 month upgrade and am toying with getting an Exec (up from my XdaIIs), so I called O2 this morning. I have to say that I was shocked that they didn't offer me a single incentive to sign another contract with them. Sure, they wanted to sell me an Exec for some 160 Pounds, but I can get that from an O2 store, or online. They offered me no extra minutes, no extra Txts, discounts: nothing!!
Am I expecting too much? The reason why I'm so pi**ed off is that if I walked into an O2 store as a new user, they would offer me double minutes for the first 6 months. How can they treat existing customers so poorly?
It's not just O2 either - I was surprised at Orange when I left them as they offered neither me nor my fiancee any incentive to stick with them- if we were new customers to Orange they would have given us fantastic deals. I don't figure their logic - surely retaining customers is equally as inportant (if not more so) than recruiting new customers?
Strange. I was offered an exec for free even whilst i still have 2 months of contract left. I am on 1000min a month contract, which i easily exceed every month. So maybe that is the issue....
PvH
PVH: perhaps. I'm on 200 minutes, I believe, off the top of my head (the one that costs 30 Quid) so that could indeed be it. Don't get me wrong, as I didn't expect them to fall at my feet begging, but I would have hoped that they'd offer me something at the minimum comparable to what the would offer a non-customer!!
I'm in the process of writing a very stiff letter!
before i get a torrent opf abuse let me say that i cant belive this , i work for orange in the retention dept.
if anyone is at end of contract pm me for extention and ill try and help.
i cant belive they ofered you nothing cos we have to , its what we get paid for.
when u go to disconnect ask to be put through to retentoins for all the best offers
O2 have various bands for their customers. I was in a very low band and therefore I was quoted £329 for an upgrade to the Exec (just bought one from an O2 store, all-in price of £293 with one year subscription).
In order to get a good deal from T Mobile, I've ported my number out to a (free) Orange PAYG sim and as soon as the port is finished, I'll be getting a new T Mobile contract and porting back. Why do they make it so difficult? I mean, I even told retentions this is what I'd do and they said "yeah, sounds like a good idea" :roll:
I'm also coming to the end of my contract (in month 11) - got a phonecall from the company who sold me the phone to say I could get the Exec for 65 quid on my current contract. Might phone O2 direct and find out if they could do anything for me.
Disheartened to hear T-Mobile's attitude as when I was a customer of theirs, they generally did some pretty sterling deals to retain customers.
The chap from Orange - you couldn't do me a fantastic deal as a new customer could ya? :wink:
Just checked Orange prices for the M5000 and its fairly hefty
Heh I have had an even worse experience today.
I called for an O2, they sent me a refurb without a SIM.
I evaulated it and decided since I had paid £149 I wanted a NEW (not covered in greasy fingerprints) unit and a SIM (so I could actually use the phone line) please Mr. O2.
So sent it back and obtained a proof of postage as O2 had requested.
Called them .. engaged. Again, this time got through, sounds of a call center, immediately got put on hold then cut off.
Same again, ok sir, you need to speak to customer services not new connections .. uh .... click*
Tried again this time I got through to someone who apologized profusely, said they would go grab the fax .. put me on hold for ... 30 mins. *click
Eventually I faxed over the form .. again .. travelling to work each time .. some 10 miles since I like most normal people dont have a fax machine at home .. and they said ... ok sir, we'll look in to it and call you back.
I have a password on my account. Was never asked for it once, ever. So anyone out there with my post code can call up and **** my credit rating. Nice.
They didnt. Her name was Danielle 20643.
I called again and immediately spoke to a manager who advised she basically didnt give a ****. " I dont see how this is affecting your life at all sir, I think you are obstructive and un-coperative". Err ok. Like you run a credit check on me, that affects my life. You **** me around for a total of 5 hrs that affects my life. You make me pay for faxes (total of 10) that affects my life etc.
Err, no sir. I dont think so.
(In fact I was never called 'sir', so thats actually untrue)
Nice.
Eventually I went back to work and faxed again, this time calling beforehand. Finally, resolved.
So, Mr o2 can I have my new handset sent out now please?
Err, no sir. We're out of stock.
WHAT THE **** DID YOU JUST SAY?!?!?
Well they were in stock at lunchtime. Now they arent. Sorry.
Escalated again.
No sympathy.
No ETA on a handset.
No guarentee it wont be another refurb.
Basically I'm gutted.
Regarding the exec .. and o2 .. forget it is my advise. They're clearly a pile of crap. I work in a call center .. and half the stuff they did would be sackable offences where I work: Call evasion, no hold discipline, transferring without informing the customer, blatantly lying, no taking ownership, shouting at customers, terminating calls without warning etc. Where I work you simply dont terminate a call. Ever. Its all logged, all queried and all punished.
There its apparently standard practice!
The interesting thing is, they all sounded twelve. Even the manager. Would explain a lot ..
All a lot of hassle for a black universal. Heh.
To be honest, the "we don't care if you buy it, in fact, we'll be as obnoxious as we can get away with" attitude of the pre-sales staff was enough for me to give O2 a wide berth. I mean, these are the people trying to pursaude you to part with your money, god (or at least Gubbs :wink: ) knows what their customer services must be like these days.
what can I say about o2 except I agree with everything said here. They are truly lousy, appalling at responding to customer requests. and frankly a more confused service provider I have ever come across.
What I suggest any and all customers do is write letters spaced a week or so apart to the chief executive. Always refer to your previous letter and demand exeptional compensation.
It may take a while but dont stop, they are slow to respond but when they do eventually wake up it's worth it. I got a full contract refund on 2 xda's for 12 months, two new XDaIIi's and £150.00 cash refund
Hope this helps..
They've been fine before, but what I was disapointed with was the feeling that they cared more about me when I wasn't a customer than they do now. To be told that they won't offer me ANYTHING is an insult, especially when ANYONE can get a better deal just by walking into an O2 store off of the street. It really does annoy me that they treat me this way, and, as I said in my earlier post, I've written them a strongly-worded Email (polite, off course!).
I'm on Online 200 with O2, formerly at £30 per month - upon renewal time (a month prior infact) I phoned retentions telling them I could get the Exec elsewhere with a more appealing tariff, eventually negotiated my Online 200 for 12 months discounted to £15 per month, plus £150 for the XDA Exec.
It arrived the next working day! Very pleased, with good customer service - I think the quality of service, and end result greatly depends on your attitude, patience and dropping any superiority complex when talking to the call centre staff - bear in mind they won't have had a good day!!
I'm not saying O2 are perfect, just that if you listen to the member of staff, be their friend not just 'customer', you'll get what you want!
Ashley; I'm always 100% polite when dealing with people whose job it is to try and help me. However, the person that I spoke to told me flatly, and more than once, that they would not budge on the price and were not able to offer me anything to renew, such as additional minutes, etc.
I'm slightly hamstringed by being in the US at the moment, but that doesn't change the fact that I got a bum rap.
I was with o2 for 8 years (cellnet first til o2 name change) and was due an upgrade (one month past) i got offered the Exec for £269 then £219 but they would not get any lower than that i told them that i could get a better deal with T-Mobile and was told that ''we are not a charity' i was also asked what i wanted with such a complicated phone for !!!
I asked for my Pac number and they let me leave without offering any other deals, 8 years loyalty means nothing.
i upgraded with two months left on iis
not sure of why you have had this issue but i phoned and said if o2 cant help then im off to a competitor.
Within minutes i was offered upgrade £139 to exec on 100 minutes 200 with special offer only snag was 18 month contract but i can live with that.
Always call back and be demanding (but polite) that if they cant help you will go elsewhere.
i had mine three days later and it is the bol.....s!
I also have been with the O2 journey through Cellnet, Genie, BT Cellnet etc etc, for over 8 years - I think a lot depends on the person that answers your call, I specifically asked for the girl that dealt with my call the previous year, she was fortunately still there and very cheery...she even remembered me!!
When on the phone, you've got to be their friend (or at least pretend), not just a customer and they'll treat you accordingly hence why they discounted my package as they did - a bit of begging also always helps!
Yes commitment to service should provide discounts, but equally there are other operators on the market so if you have such an issue, why not move and I'll guarantee you'll find similar frustrations with those networks equally.
O2 are excellent provided you don't need any help or customer service, the networks good and rarely has downtime, coverage is ok, 3G appears non existant, but I find very few issues throughout my time as a customer.
Phoned O2 direct - due to the "banding" it'll cost me 150 quid.
I think I'll call my supplier and just order one for 65 and do it that way.
Basically O2 said that if I can get it for 65 from someone else, do that because they can't do anything for me.
Nice(!)
£65!?!?! The device cannot be purchased for £65 unless its second hand, nicked or off the back of a lorry - its trade price is £100+!!!
remember this is with a contract.
Forgive me for being an arse, but once I get one ordered (or price matched in an O2 store as this is one of their promises) I'll post the URL to the site. I am just waiting on them calling me back.
I used this Company a year ago and found them to be very good.
I was looking at the O2 site yesterday hoping to pick up an XDA Exec but now I do not see any mention of it. The handset is no longer available. Is it still available in O2 shops ??
Looking at the price of the Orange device (M5000) O2 seem to be offering the best deal at the moment.
Yep still on sale in O2 shops.
Got mine yesterday - i'd advise phoning ahead first to save a wasted journey.
Its in the Business section under PDAs.
It is curious as to why.
Could be that stock is low for personal users OR O2 have realised that this is not really a personal device and is much more suited to business users. Unfortunately this leaves O2 with only the IIi that they can sell to the personal user, this could induce a fast track tot he next device.
PS XDA IIi now only £79.99 on any contract
Ordered mine friday..
http://www.mobilefun.co.uk/o2/7839.htm
Stock is shifting like weldfire, so get in there quick..... o2 said the device was 149 online but 199 in the shops, got mine for 90 on a 35 quid contract which i'll be dropping down as soon as i can.
Got mine through store upgrade, £149 on £30/month (12 months). O2 store in London Wall str. Not bad. After last year out-of-stock experiences with the IIs and IIi, this time I went to the store and got it straight away no need to hang around waiting for the postman Always miss them.
Only out of stock?
I phoned the O2 "online help" number this morning, and spoke to a chap who assured me that it was only off the web page because it was out of stock. He was unable to give me a date for new phones arriving in, but was certain it would be coming back for personal customers.
Works for me, as I still have two months of my "3" contract to run...
Fingers crossed he knew what he was talking about.
regards,
/alan
Again, it must depend on who you get through to as I was assured on Friday that they had a lot of stock left of them.
I wonder if certain centres are advising different customers differently for any reason.
Re: Only out of stock?
atp said:
I phoned the O2 "online help" number this morning, and spoke to a chap who assured me that it was only off the web page because it was out of stock. He was unable to give me a date for new phones arriving in, but was certain it would be coming back for personal customers.
Works for me, as I still have two months of my "3" contract to run...
Fingers crossed he knew what he was talking about.
regards,
/alan
Click to expand...
Click to collapse
I sent them a email and they said:
"Thank you for contacting O2 Customer Service and showing your interest in our product and services.
The O2 XDA EXEC 3G phone will be launched on 17 November 2005. For more information in this regard, please contact our Sales team on 08702 257 879. They are available Monday to Friday from 8:30am to 9:00pm and Saturday from 10:00am to 6:00pm. Calls are charged at national rate."
Don't know what that means.
The girl on O2 said the phone were coming on the 16th, maybe o2 might put them back on the 3g contract...
Its back at the online store for personal buyers
Mine fell 2 feet from my pocket on Saturday and died instantly - no visible damage - after 3 weeks of use. I phoned O2 for a replacement and they said they were expecting stock on 17th Nov. The website states that you should take the phone to your nearest O2 shop but the shop told me to ring customer services since the phone was under a month old.
Today was supposed to be the day it launched, but O2 say it is TBC. However it has been available to order from their website since Friday. All very strange.
birmingham o2 store in the bullring have some in stock , all the best
Thanks for that, the Oxofrd Street (London) stores are hopeless. One said what is that, the other siad it had been cancelled, i told him that was the Zinc and he went to check with his manager.
They are clueless!!!!!
asked yesterday, who said just keep calling each day! nothing yet in oxford area.
Just been informed by O2 that the offical release date has been moved from 23rd April to 30th April
Which is a joke, as you can buy it on their website!!!!
But it says "Pay Monthly - £89.99 - Up to 14 days delivery" so i guess thats so it can take orders, without fullfilling them for a while. cheeky!
what sort of deals are you guys hoping to get? im upgrading from the xda mini s.
I would hope to get the handset free and pay around £35 a month including insurance...
I was on O2 Max £75 a month but at half price for 12 months (on a 12 month contract)
If they will do tha deal again then i will go with it, but i really want them to throw in a few more texts as well.
I also have a data bundle as well.
What are you guys getting, i like the idea of free insurance?
called today-still not available. will try again tmrw.
Called 8 times today, stock sheet was updated today at 2pm, no sign of it
Nothing in Exeter- they not even aware of this XDA!!!
Spoke to 202- nothing in stock, they don't know when will be available.
The thing is that they are not going to do ANY BETTER deals then those posted online... I haven't upgraded my phone (EXEC) for 7 months or so, paying my bill by DD and I'm getting same prices as everyone else.
Shame.
The other thing is that I'm happy with my EXEC but I need a new phone for my missus so Trion seems to be perfect...
Will try next week
Cheers
Chris
I got told it will be tomorrow. So lets see.
Spoke to O2 at around 3pm. Said that there was stock and that my Trion was sent today - should be here tomorrow (or Wednesday). I was told that stock was available yesterday as the person I spoke to issue one yesterday.
just orderd!!!
I was told that it will rel. on 30 so today i called to upgrade my contract with o2 trion and i got it!!!! it is in stock and will ship asap!
lets see i will let others know about it. I mean o2 packing etc. but on £35/m you have to pay £90/-
Why if i called 10 times today would they say they did not have it in stock?
Are they really that stupid?
@ theraq
If you were on an upgrade because your contract was due for renewal, why didn't you threaten to go elsewhere.
I did it with Vodafone back in Feb including sending a fax declaring my intentions to terminate the contract. I got a telephone call the next day with an offer of the V1605 free on a £25 p/m contract if I were to continue with Vodafone.
What kind of deal are you guys getting from O2?
DD, 8 months over contract, one of the oldest tariffs (35 quid/m but I've never paid less than 60-70), 3 years with O2.
What should I ask for? Send them an fax?
Cheers
Chris
Ordered yesterday - and arrived at 9am this morning. Good service.
Yes, I have one now. Really annoying customer service. Was to be delivered on the 21th, then the, 24th and then 26th. Finally got it Saturday morning on the 28th.
My initial impressions were good. However, I'm now having it door-to-door replaced. I've found a random issue with it whereby you will receive a text message and the messing software will not respond to the keyboard. The keyboard does work, because should I press Shift, then the 'C' notification appears. Should I press Space then the Start menu pulls down. It as if the messenging 'window' is not selected. The only way to get the keyboard working again is to soft reset the device. In doing so, you lose the text message you were responding to. Nice bit of data loss on a brand new device there. Hopefully the replacement will work. To test, I would do a hard reset but they want the device.
Will let you know what happens tomorrow.
I'm beginning to think I am not destined to get my X1...
I at first ordered it through Vodafone, who kept fobbing me off saying the phone will be dispatched the same day, and then not recieving it the following day, after being told this 3 times, I cancelled the order... didnt fancy my chances with that kinda customer service..
Last Thursday, I called o2 (my current provider) and managed to get a decent deal - £45 contract for £30 a month and £50 for the phone - I was assured the phone was in stock and that I would recieve it at the latest monday (today)
My order status was still pending this afternoon so I emailed o2...
I have now had a response saying it is out of stock... with no "tentative date" for them to have it back in stock...
anyone else having this kinda trouble and is it really worth the wait?
Cheers
Steve
You can try ordering from Expansys (who have it stock last I checked), or, if you have a friend in Hong Kong, have them buy it for you from a "3" (cellular operator) store. They sell the unlocked version for ~6K HKD (which is ~769 USD).
rosebud said:
I'm beginning to think I am not destined to get my X1...
I at first ordered it through Vodafone, who kept fobbing me off saying the phone will be dispatched the same day, and then not recieving it the following day, after being told this 3 times, I cancelled the order... didnt fancy my chances with that kinda customer service..
Click to expand...
Click to collapse
They've got tons in stock at the mo, and you should be able to pick one up directly from a store (although you might want to call ahead to double check).