Related
Has anyone here had problems with the mini-USb port breaking off inside the phone? I'm asking because mine just did >_< I unplugged my phone from it's charger and was about to connect it to the computer when I noticed that the usb connector wasn't there anymore >_< *sigh* I guess that I'll be calling Cingular now about HTC's 1 year limited warranty.
Let us know how it works out...since you've upgraded your ROM and can't downgrade I wonder if they'll even notice or make a big deal about it.
I've had exactly the same problem with my tmobile mda vario, plus I only had it just over a month, I took it into the shop and they sent it away, only to ring me up a few days on or so saying that my warranty has been invalidated due to physical damage cause by me, when I have never abused it.
I just hope their warranty is a lot better than t-mobiles as I now have a mda vario which is basically dead, a big shame really
Hope it goes ok.
Russ.
Well I'm not a complete idiot ^_^ I copied all pertinent files off to my mini-SD card and then I played some video to kill my (now non-rechargeable) battery. Also Cingular's warranty on physical problems is a 30-day full refund thing. So I'm going to have to directly contact HTC for the manufacturers 1-year warranty or buy a new phone directly from Cingular >_< Needless to say I'm about to e-mail HTC right now. All-io-all a bad day, first my phone breaks then I pay $450 out of pocket for dental work *grumble*
jorge_culv said:
Let us know how it works out...since you've upgraded your ROM and can't downgrade I wonder if they'll even notice or make a big deal about it.
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Click to collapse
I know this is VERY old but I just got my phone back the day before yesterday. I was told that my phones damage wasn't covered by warranty so they charged me $220 US to replace the case and the mainboard. That's about $100 less than I'd have had to pay for a new phone so I guess it's ok. My only problem is that I have to send it back again since somehow they managed to kill 5 keys ('U' 'I' 'K' 'M' and '.') on the QWERTY keyboard.
I have the same problem
I plugged my phone in this morning to charge and heard something snap or click inside so i unplugged it and the usb port came halfway out :S
I only have 19% battery left
Ill get my dad to phone T-Mobile later so i can get it repaired
If i have flashed my phone to WM6 will T-Mobile care and refuse to repair it or just ignore the upgraded rom and repair it for me ?
Ruzza said:
I've had exactly the same problem with my tmobile mda vario, plus I only had it just over a month, I took it into the shop and they sent it away, only to ring me up a few days on or so saying that my warranty has been invalidated due to physical damage cause by me, when I have never abused it.
I just hope their warranty is a lot better than t-mobiles as I now have a mda vario which is basically dead, a big shame really
Hope it goes ok.
Russ.
Click to expand...
Click to collapse
i just have mine shipped back to TMobile. Mine wasn't entirely broke off, but it wiggles, and it no longer recognize the usb cable or charger when its plugged in. I hope they don't invalidate my warranty because of that.
Good luck !
T-Mobile sent me my phone back yesterday without fixing it "Damage caused by dropping or crushing"
Tell me how you get on with them when you get your phone back
This subject was discussed THOROUGHLY in the linky in my siggy. Read it.
Hey xda,
Just wanted to share my experience on a warranty repair with unlocked bootloader. Incase any of you are about to go through this.
I've had to recently send in my phone on a warranty repair for a dead pixel and also getting static interference on my phone speaker when the ringtone is sounding on a incoming call.
Upon calling them they offered a exchange but after I told them I had an unlocked bootloader they said they can only do a repair job on it.
So I ship my phone and 2 days later I get a repair quote for $196.00. I call them to find out specifics and they said I need a new motherboard. My phones been in it's sleeve since I first got it a few weeks ago and absolutely has never been dropped. Which means a failing motherboard came with my phone from the beginning. Now they are telling me that an unlocked bootloader voids my warranty. I have pointed out to them that I know of plenty of people with unlocked bootloaders & clear hardware malfunctions who were able to get a warranty repair or even a warranty exchange!
Now my ticket is being escalated and I will hear back from the higher ups in 48-72 business hours.
Any helpful advice guys?
Thanks,
-L
All you can do is wait... I'd bet that the escalation people will approve the repair under warranty. If not, then everyone needs to be on notice and my prediction has come true.
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
britoso said:
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
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I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked. So I figured I'd tell them for the sake of good karma...I'm really not trying to hustle HTC here.
Yes every couple of calls when my phone rings, the ringtone would be accompanied by a lot of static. I've tried playing back music and trying to recreate the problem but I couldn't get any static out of it on my own. Just randomly happens on it's own during incoming calls. Didn't matter what ringtone I was using or what radio I was on.
lazaro17 said:
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked.
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The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
cekle said:
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
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Yea I know its just a temporary hold but I thought they inspect your old phone upon arrival. Guy on phone told me they can't do anything with unlocked bootloader phones on exchanges which is why it was out of the question. I was just afraid that my old phone would get there and they realized it was unlocked...would've been a more complicated situation then since they are holding my $529.
Where you from? need put $529 for deposit? Being charge $196.00 a bit high, so poor you.
Then service center in Singapore is better, no need any deposit, mine one also root and dead completely and they fix for me FOC.
I'm in Miami, Florida. Had to send it in to HTC in Texas I think.
I will wait and see when they get back to me from the ticket escalation. Hopefully there's a kind soul there!
May god bless you, wish you all the best
Get it replace FOC
Mother board replacement to fix dead pixel
HTC charged me £128.00 to repair signal fault on my N1. They told me that it needs a new mother board as i've unlock the bootloader.
I think they riping peoples of who ever unlocked there bootloader and send for warranty.
I don't understand you, a new motherboard for the issue with the faulty signal?, or the motherboard is to lock the bootloader?
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
Seems HTC will 'change' the motherboard for anything.
When I thought I would be stuck on ERE36B for ever, I anonymously asked them if there was a way to get it regressed to official firmware. As you may have guessed, they told me they would have to replace the motherboard at a cost of £105
When I sent them my phone for a cosmetic issue, it came back with ERE27 and the same IMEI, so my original motherboard.
Sounds like they're just trying to scam people to be honest.
I've read elsewhere that HTC doesn't repair motherboards. Their fix for everything seems to be just to replace the motherboard.
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
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Click to collapse
I agree but I really thought the build quality on a $500 dollar phone was going to outlast 3 weeks before I had to send it in. You have to see both sides of the story here. Sure it protects HTC but what if on the other hand there's a lot of faulty hardware out there and it actually starts working in their favor. As we're all noticing here now their "repair" process seems to just be an automatic new motherboard. Sounds like a rip off.
So after the escalation they still don't want to cover it with warranty. The rep on the phone says that replacing the motherboard could reinstate the factory warranty. Basically it looks like they are trying to do all these MB replacements on rooted phones so that you have a locked bootloader again & warranty...at the cost of $196.
I asked if i can get a quote for just a repair on the dead pixel and was put on hold for 10 minutes. Finally the agent gets back on the phone to tell me he needs to escalate the ticket in order to get a price quote for just the screen. So now I won't hear back from them until Monday (the earliest) in order to find out how much it is to fix a dead pixel issue.
This is the second time my ticket has been escalated and going onto a week without my phone. It seems like the escalating thing is a nicer way of them saying "don't call us back for a few days."
Getting very frustrated at this point.
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
deekjx said:
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
Click to expand...
Click to collapse
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
lazaro17 said:
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
Click to expand...
Click to collapse
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
Hitorii said:
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
Click to expand...
Click to collapse
Ah crap. I've missed the 14 day insurance period by a couple of a days. I had no idea they offered it.
i know it's not related to the above issues but...
got dinged for 55 bucks for dust under the screen since i had an unlocked bootloader.
also pissed because the guy on the phone told me the bootloader would also be relocked as per my request. going to give them a call about that monday...
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Lumsdoni said:
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
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Click to collapse
Not necessarily. If the engineer investigates the internals of the device and can see the MicroUSB port is dead then it really shouldn't matter what ROM you're running. However having it repaired by Vodafone is a completely different matter than HTC, just wait and see!
As a Vodafone customer with an unlocked Bootloader myself, i'm interested in seeing how this turns out!
also intrested as a vodafone customer to see if they fix for you . good luck
I wouldn't worry to much, mines been sent to htc twice with no issues. First time I received it back with a locked boot loader and the 2nd time they replaced the hardware leaving the custom rom. Doubt vodafone would even notice
Sent from my Nexus One using XDA App
skytcam said:
also intrested as a vodafone customer to see if they fix for you . good luck
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Can't you send it directly to HTC? I'm also in the uk, but bought my phone directly from Google. I think I have a 2 year warranty.
Sent from my Nexus One using XDA App
Well we'll soon see, just got a text to say it's been received.
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
+1 for interest.
I am too a UK Vodafone customer.
Lumsdoni said:
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
Click to expand...
Click to collapse
Lol, i wonder how long it took them to work it out, especially after being told what the problem was.
So it seems that Vodafone either don't care about the mods or just don't check in the first place. Either way they are sending returned devices off to HTC for repair and many people say that HTC have honoured warranties regardless of custom ROMs etc. Sounds like you'll get a good result.
EDIT: There is one reason that i can see for sending to Vodafone rather than direct to HTC and that is the postage cost. Vodafone will send a prepaid Special Delivery pouch, or in some cases a courier if it's a device swap. Unless i'm wrong you would have to stump up the postage cost yourself if you are sending to HTC.
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Instructions:
1. If you are sending your phone remember to remove any SIM cards and storage cards that you are using with it. Remove the battery, the battery cover, and any other accessories. You will be keeping these items.
2. Please also backup any important information you want to keep before shipping your phone. We are not responsible for the preservation of data or for returning storage cards. Any personal data on the phone or microSD card will be lost.
3. To prevent any possible shipping damage securely cushion and package the items in the box so they are not loose. We suggest using nondescript packaging if available.
4. If you have chosen to receive a prepaid mailing label, it will be sent by FedEx to your email address within 24 hours. The prepaid mailing label will expire 8 calendar days after receipt. Please print and affix it to the outside of the box. If you have made an arrangement for pickup with us, please have the items fully packaged and ready for the courier to pick up at the scheduled time.
5. We have placed a credit card on file for authorization purposes only. If out-of-warranty repairs are required, you will receive an email asking you to accept or deny the suggested repair actions. If you do not respond within 5 business days, the triage fee of $28.00 and shipping costs will be assessed and the phone will be sent back without any repairs performed.
6. All items should be shipped to the following location: Communications House Presley Way Crownhill, Milton Keynes, MK8 0ES, United Kingdom
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Click to collapse
saffad said:
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Click to expand...
Click to collapse
Do you mind saying how much they charged? Just in case something happens down the line
Hollow.Droid said:
Do you mind saying how much they charged? Just in case something happens down the line
Click to expand...
Click to collapse
Yeah, so they had to replace the digitizer and wasn't covered under warranty (well because i dropped it lol) cost me a crazy £105 ! oh well, the service and delivery was efficient got it all done within 5 days.
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Lumsdoni said:
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
Click to expand...
Click to collapse
Good luck...
Result!
I imagine it will come back in a solid gold, diamond encrusted shell with sapphire crystal glass screen and the ability to cook a nice breakfast for you.
Failing that it will be nice if it just works again and you can't beat free for a price
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
levithesheep said:
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
Click to expand...
Click to collapse
You can root without unlocking it, that's what I did. Should I have any problems I'll just stick a stock ROM and recovery on there and it'll be as stock as the day I got it
Well I got it back, flashed with 2.2.1 and it's now S-on (is that a locked bootloader?)
Radio is 32.50.00.32U5.12.00.08
Kernel 2.6.32.9-ge8111ea [email protected] #1
Build FRG83
Now I've got to go and relearn how to unlock/root it!
They're meant to be S-ON, unlocking the bootloader doesn't change that.
Is broken, and out of warranty. Where can I buy the part? The soft-fix sucks.
Thanks
Mine was broken and out of warranty as well. Called HTC.. they charged $55 including two way shipping done in 10 days...
How did you live without a phone for 10 days?
I have 2 backup phones...
Anyway, on the subject of power buttons, beware buying refurbished ones on ebay. I've bought 1, didn't work, and he sent a replacement which worked for a day. You would want a newer one, that has the little foam piece stuck to it, one of my n1s had it.
ysandhu said:
Mine was broken and out of warranty as well. Called HTC.. they charged $55 including two way shipping done in 10 days...
Click to expand...
Click to collapse
I had mine fixed outside of warranty for the same $55. Alas 2 months later it's failed again. The warranty repair is covered but what a hassle to have to send the phone back again to be repaired. I wonder what sort of parts they are using?
As noted the software fix is not to everybody's taste because it doesn't appear to work if you have a PIN on the phone. And why I am not paranoid about security, I need a PIN on the phone if I want to connect to my works Exchange server. The Activesync software enforces some local security policy on the phone.
I just hope HTC are not responsible for making the new Nexus phone. This phone has not been a happy experience for me, despite it being the native Googl experience.
Has anyone have problem with warranty service, since I have sent my phone for repair over 3 weeks now, haven't had received my phone back yet and customer service runs me in circle with incorrect answers.
communication is a problem but they eventually get it done.
Thanks for reply, yes you were right on that, I finally got my replacement phone back.
samjoandco said:
communication is a problem but they eventually get it done.
Click to expand...
Click to collapse
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
ch111w111 said:
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
Click to expand...
Click to collapse
I hate to break it to you, but... LeEco is dead in the USA and elsewhere. You won't be able to contact them at all. The company is on the verge of bankruptcy even in China.
ch111w111 said:
what did you use to contact them, i keep trying to call and go on lemall.com but the site wont show up. please help me.
Click to expand...
Click to collapse
You only hope is contacting the vendor that you bought it from and pursue them for the guaranteed 1 yr warranty exchange or service. I did this recently with Mailstop.
Just a few days ago , I read that these phones are selling extremely well. The problem is that they lost face in China and investors avoid them like the plague. Although Letv did pay off $15 million in debt just a few days ago. Next, they filed partial bankruptcy in China...not full. So who knows?
Good Luck,
FYI There are parts available and services available ( In India, Russian and Italy) that may be able to repair the phone if you can't get it exchanged.
Mallstop
tsongming said:
You only hope is contacting the vendor that you bought it from and pursue them for the guaranteed 1 yr warranty exchange or service. I did this recently with Mailstop.
Just a few days ago , I read that these phones are selling extremely well. The problem is that they lost face in China and investors avoid them like the plague. Although Letv did pay off $15 million in debt just a few days ago. Next, they filed partial bankruptcy in China...not full. So who knows?
Good Luck,
FYI There are parts available and services available ( In India, Russian and Italy) that may be able to repair the phone if you can't get it exchanged.
Click to expand...
Click to collapse
I also bought my phone through Mallstop via Amazon. My Leeco lepro 3 will not charge, port is burned up. Did you have any luck returning to Mallstop?
perseusbobby said:
I also bought my phone through Mallstop via Amazon. My Leeco lepro 3 will not charge, port is burned up. Did you have any luck returning to Mallstop?
Click to expand...
Click to collapse
Before you consider exchange, try another usb cable, most of the time simply getting another cable is all you need to do.
Yes, Amazon/MailStop replaced the phone with a brand new one.
Mine came with faulty usb cable that fried the usb card. Unfortunately this has happened on many Leeco phones, and it happens on many phones that never had any other OS installed other than the stock EUI.
I believe Amazon has changed their cell phone return policy. But, it they advertised the warranty when you bought the phone they will honor the warranty. Just call Amazon, be polite, explain that the phone will no longer charge, probably due to a faulty usb cable or low quality battery.
They will create a case, where they contact the vendor and give the vendor 2 days to reach you. Mail-stop responds quickly by sending a shipping label. Return the phone in the box in came in with everything that came with the phone, headphones, CDLA adapter etc.
They will send a brand new phone in exchange.
Worst case, if you cannot get a warranty exchange for some reason. Just buy another battery on eBay X720 and X727 have cross compatible parts.
My phone
tsongming said:
Before you consider exchange, try another usb cable, most of the time simply getting another cable is all you need to do.
Yes, Amazon/MailStop replaced the phone with a brand new one.
Mine came with faulty usb cable that fried the usb card. Unfortunately this has happened on many Leeco phones, and it happens on many phones that never had any other OS installed other than the stock EUI.
I believe Amazon has changed their cell phone return policy. But, it they advertised the warranty when you bought the phone they will honor the warranty. Just call Amazon, be polite, explain that the phone will no longer charge, probably due to a faulty usb cable or low quality battery.
They will create a case, where they contact the vendor and give the vendor 2 days to reach you. Mail-stop responds quickly by sending a shipping label. Return the phone in the box in came in with everything that came with the phone, headphones, CDLA adapter etc.
They will send a brand new phone in exchange.
Worst case, if you cannot get a warranty exchange for some reason. Just buy another battery on eBay X720 and X727 have cross compatible parts.
Click to expand...
Click to collapse
My phone has always been stock emu. At first I had to restart phone or turn off to charge. Then a day later the port got hot and smoked and the connector was melted in the charging port. Luckily I was nearby. After removing the connector from the port with a pair of channel locks the phone worked just fine. I foolishly tried to charge again and burned another cord up. The phone still functions fine but port is dangerous and destroyed.
perseusbobby said:
My phone has always been stock emu. At first I had to restart phone or turn off to charge. Then a day later the port got hot and smoked and the connector was melted in the charging port. Luckily I was nearby. After removing the connector from the port with a pair of channel locks the phone worked just fine. I foolishly tried to charge again and burned another cord up. The phone still functions fine but port is dangerous and destroyed.
Click to expand...
Click to collapse
You can order the USB card on eBay, for about $15.
Sent from my LEX727 using XDA Labs