Complaining to O2 - JASJAR, XDA Exec, MDA Pro General

Has anyone got an email address of someone high up in O2 who I can complain to and might get something done?
Bluetooth isn't working properly on my Exec - it switches off and drops the pairing and is basically a nightmare. I realise a lot of other people have this but my first exec didn't suffer this at all so I'm not going to put up with it on this one either.
The problem is, they want to give me a nokia or something while it is repaired and it's just not an acceptable substitute - I would completely lose all of the PDA functionality which is why I bought it in the first place.
I've spent hours on the phone to people at O2 trying to get them to understand this but have gotten nowhere so now I want to complain to someone higher up and get something done.
Any points of contact for this would be good (you can PM me with them if you don't want to post them on the open forum).
Cheers,
Smiffy.

Related

o2 XDA IIi Firmware Update Due May...

Just received an email direct from o2 saying that a update is due in May that will include Blackberry support.
They also confirmed that there is a known problem with the GPRS connections being lost when connecting peripherals to the connector, however they could not confirm if this will be fixed in the May update.
Care to name your source? The O2 guys I've been speaking to are insisting they have no timescale for a new rom release.
JD
I have also been told this by a company called welcom, they came in to fit car kits for all our sales reps for the XDA IIi (Andes). There was a problem with the microphone on the device and the micophone on the car kit both being on and causing a nasty echo. The man in the van told me it was a software issue and that there was a rom update due next month that will fix it.
For obvious reason I cannot give the name of the person but,
I work for a large corporate who deals with o2 for both voice and Blackberry functionallity, I had been told in January that there would be a Blackberry connect client for the XDA IIi. I therefore asked for an upadate regarding the Blackberry client and also if the bugs would be fixed and that is how I've found out about the May release.
I suspect that o2 corporate support have access & know far more than the standard customer support teams, and for this reason feel confident that there will be an update.
Well for OBVIOUS reasons you cant name your source....reason being they obviously arnt as reliable as you think because here we are and NO new ROM and NO Blackberry support.
Give your source my regards
erm, there's an image for it here on our very own FTP server!
ftp://ftp.xda-developers.com/Alpine/Extended Roms/WWE-Roms/WWE 1.11.112/
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
mat1t said:
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
Click to expand...
Click to collapse
I am also looking for a solution to this problem too...
Stevebristol, I don't know why people try to help when they receive posts like yours.....
But if it helps I've received a further update regarding the update, as you have nicely pointed out, its late...., and I have been told that it could be at least another six weeks, possibly longer.
No details as to what the update may include, but maybe the delay is due to a new OS update instead of a few bug fixes.
It would be nice if o2 included the new OS, Skype & Blackberry support, before I'm slated again, this has not been promised by o2, just my guess
I do think what was said regarding your source is a little harsh...not wishing to cast criticism myself but being involved in a MAJOR IT project for the Government means you're frequently exposed to delays in rollouts and Go-Lives...
I'm guilty of moaning regarding the release of o2 updates etc, but I have always known the reasons behind them based on my own experiences. Unforeseen errors during testing, new bugs found that crop up as a result of implementing fixes for others, etc, etc, the list goes on and on.
Cheers
Ant
Does anyone have any idea when the update will be available for the XDAIIi?
I keep checking the O2 website... and there is no mention of it. Could it be an urban myth?! :wink:
I've had my XDAIIi for three months now and I'm getting a little tired of the poor signal strength, freezing phone, unstable messaging software, poor camera picture quality, etc, etc. The XDAIIi does everything I want it to... but doesn't manage to do any of it well. I was really hoping that this update would solve at least some of my woes.
I'm even contemplating turning it into a paperweight, and reverting back to my trusty iPAQ, SD card camera and Nokia 6310i. :roll:
So I guess you are telling that it would simply be better iff Nokia buys HTC?
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Hi Paul,
will this include Blackberry email support.
I used this on my XDA2 and went without it when I upgraded to a 2i on the promise it would be coming 'soon' that was back in March.
Steve
Paul. W said:
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Click to expand...
Click to collapse
Thanks Paul.
I won't abandon hope just yet, then. :wink:
Maybe you could try and find out what fixes the ROM update will include?
Probably the same as the i-mate ROM with O2 customisations lol.
Doubt it will be anything great.
I can comfirm that the update will include blackberry support - I think the manufacturers realised they kinda made a mistake not allowing blackberry in the updated handset!
As to other updates, were just as in the dark as you guys - you would be suprised how little we are actually involved with the manufacturer.
All I can say it watch this space
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
So how would you programatically default the install to Corporate and add in the GPRS settings at the same time?
Why not just install the i-mate ROM and never worry about O2 crap again

Complaining to O2

Has anyone got an email address of someone high up in O2 who I can complain to and might get something done?
Bluetooth isn't working properly on my Exec - it switches off and drops the pairing and is basically a nightmare. I realise a lot of other people have this but my first exec didn't suffer this at all so I'm not going to put up with it on this one either.
The problem is, they want to give me a nokia or something while it is repaired and it's just not an acceptable substitute - I would completely lose all of the PDA functionality which is why I bought it in the first place.
I've spent hours on the phone to people at O2 trying to get them to understand this but have gotten nowhere so now I want to complain to someone higher up and get something done.
Any points of contact for this would be good (you can PM me with them if you don't want to post them on the open forum).
Cheers,
Smiffy.
Have you looked on the internet for any corporate or investor links? Somewhere they have to list their registered office and a letter there, addressed to the company secretary or CEO will find its way to a senior bod...
The thing is that although you've got 24 months warranty on the handset (covered by HTC), o2 will offer a loan handset subject to avalibility.
At present o2 stores either stock the Nokia 3410 or 3100 subject to . your best bet might be to get in touch with SBE; HTCs repair agent.

MMS config on three networks (Hutchinson Aus)?

Hi Folks,
Just upgraded from an O2 XdA IIs to an iMate JasJar.. Niiiice piece of kit I did the upgrade so I could connect to 3, as they were the only provider that I could find that would let me do a data bundle on my mobile plan (I'm out of the office a lot of the time, so like to get my email via gprs). Anyhoo, everything's working great, except I can't seem to get the right settings for MMS.
So I'm hoping someone here has a universal on 3 here in .au and has MMS working, and can tell me what config they're using..
Thanks,
Damien
G'day Rendrag,
I have seen alot of people having problems with getting 3 MMS to work on their non sold 3 phones, have you checked out the settings here that some people have posted? http://www.aussie3g.com/modules.php?name=Forums&file=viewtopic&t=14311&highlight=3services
I will soon to be investigating this once my m5000 arrives. Apparently everything else works fine on the 3 network.
Cheers
G'day Rendrag,
I have seen alot of people having problems with getting 3 MMS to work on their non sold 3 phones, have you checked out the settings here that some people have posted? http://www.aussie3g.com/modules.php?name=Forums&file=viewtopic&t=14311&highlight=3services
I will soon to be investigating this once my m5000 arrives. Apparently everything else works fine on the 3 network.
Cheers
Hi Ahrjay,
Those are the settings I'm using, but sending MMS's just doesn't work.. I've seen plenty of people on aussie3g.com saying they can't get MMS working but there's been no posts about it since february, so I thought I'd post over here incase someone knew
Regards,
Damien
I thought i made a post in here last nite about my problems too, but i dunno what happened, sufficed to say, i like to consider that i have fairly good know how, when it comes to this sort of stuff, and i can't work out, how to send an mms for the life of me...
and i've tried, everything i can think of... i just can get it to work, i hope someone out there can help us out..
FWIW I have been trying for months as well.
I even tried ringing the help number, but the're useless. They ask what phone you have and when its not one of the "three" phones they have no idea what to do.
Perhaps bumping this up to the front page might help.
Jon
Anyone have any success yet????
Not me.. I even went to the trouble of making a bit of a scene at the hutchinson stand at CeBIT the other month over their MMS not working and them not giving a stuff, but the tech guys all ran for cover, and left the sales guys going 'ummm'.
Rendrag said:
Not me.. I even went to the trouble of making a bit of a scene at the hutchinson stand at CeBIT the other month over their MMS not working and them not giving a stuff, but the tech guys all ran for cover, and left the sales guys going 'ummm'.
Click to expand...
Click to collapse
Grr... what the hell is going on?
Surely the phone, is capable of doing it all and then some...
So I have to ask, where is the problem lying? Is it in some sort of I.D. being rejected? Connection settings? Or some sort of software malfunction?
To my understanding, Vodaphone have recently started selling these phones, so i would guess, that they're service is compatiable in every way with the jasjar????
gunigugu said:
So I have to ask, where is the problem lying? Is it in some sort of I.D. being rejected? Connection settings? Or some sort of software malfunction?
To my understanding, Vodaphone have recently started selling these phones, so i would guess, that they're service is compatiable in every way with the jasjar????
Click to expand...
Click to collapse
Hmm, might be worth a trip down to the local vodaphone store and have a look at what settings they use, and see if they're anything like what we're trying to use on three?
Rendrag said:
gunigugu said:
So I have to ask, where is the problem lying? Is it in some sort of I.D. being rejected? Connection settings? Or some sort of software malfunction?
To my understanding, Vodaphone have recently started selling these phones, so i would guess, that they're service is compatiable in every way with the jasjar????
Click to expand...
Click to collapse
Hmm, might be worth a trip down to the local vodaphone store and have a look at what settings they use, and see if they're anything like what we're trying to use on three?
Click to expand...
Click to collapse
Hmm... well the settings would be different, as they will all be different server...
I think, it's an I.D. thing personally. I think the JasJar is sending some infomation and 3 is just rejecting the whole mms. But i could be way off, i don't know.
What i'm really curious about, is how vodaphone would support their content service, as i can't think of any way to play RTSP streams on a WM5 device. Which is pretty much how all the content on 3 is streamed, making it in-accessible for all of us with Universal's, and all future WM5 devices....
I think this is a universal 3 network issue for the Universal :shock:
I think it would be good if we discuss this all in one universal "3" thread .....I think this thread is a good one to discuss it in because there are people from other countries on the 3 network also trying to sort out similar issues and there know how is also very helpful.
http://forum.xda-developers.com/viewtopic.php?t=51646
I've been trying since MAR and no avail. I can "send" MMS to myself and it'll come (so I get the subject header) but when I try to download the actual content it gives some stupid error (the same happens when ppl MMS me - get the header but no content)
Three network
Hi all,
Everyone around the world seem to be having the same issues with the Three network.
I think it might be a good idea if with consolidate all the Three network discussion to one thread. Then maybe if we combine efforts we will find the solutions.
This is the thread I think would be good to move all the discussion to as it already has some good stuff in there
http://forum.xda-developers.com/viewtopic.php?t=51646
I hope you think its a good idea too....and we see you in there.

HTC Wizard or Blackberry Curve?

Hey everyone
I`ve been tring without any success to use bb connect on the wizard (i was able to do it with bb 2.1.x.x but not with 4.x.x.x) because of that, i was not able to surf the web, only to sync email, and not my primary email account (hotmail) due the fact that i cant use http...
So now after i gave up, i was thinking on upgrading to the BB Curve (8300) any experience on it?
How about the interface, if friendly at all? or i will regret everytime that i put the device on my hands....
Any tips are welcome!!
thanks
This may be the wrong board for such a request... but I can tell you from personal experience that BBs are nothing but hype. I cannot stand them! Don't like the menus, the way the device works, the exposed keyboard, the fact that it isn't touch screen, expensive to unlock, they take forever to boot up, when battery is real low it kills the wireless so u can't make calls, etc etc...
that's that...
Wizard... simply wonderful.
Amen!!!! My wizard is my lizard,,,,,,
wizard all the way. there so modable (is that a word?) normaly after im 6/7months in to a 12 month contract im iching to get a new phone, but it took 2 years for me to upgrade from my xda mini (wizard on O2 in the uk) and thats was only due to the carphone warehouse. AVOID them btw!
before i purchaced my wizard i had the blackberry curve(8300), and it was great.... believe me i love my wizard, but the blackberry isn't bad. but if interested in getting a curve, buy the 8320 besause it comes with wifi and that helps alot.
my advice is to research.....research.....research

Blackberry Connect

Hello,
First, let me apologise if this has been asked and answered but I went through loads of pages without the answer so I thought I'd ask.
Right, I did have a TYTN II with bbconnect working and full usage of the BB service. Since going to the X1, I can't seem to make it work no mater what I do, including the registry hack I used on the TYTNII.
I get 'Network available' > 'data tunnel enabled' > disconnect and PIN always stays at 'Pending'.
Has anyone figured out how to make this work yet? If not, I think I'll have to sell the X1 and go back to my tyttnii.
thanks in advance!
/frustrated\
Yes, I have been waiting for the BBConnect for my X1 also but it is not available yet at this moment.
I will wait for the BBConnect to be available instead of selling the phone because of this software.
Hi all - 1st time here and posting.
Anyone know if there has been any success on this front?
Looking at getting an X1, but it would be a waste if I couldn't make use of BB Connect.
Anyway, will be watching with keen interest.
Cheers

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