Complaining to O2 - JASJAR, XDA Exec, MDA Pro General

Has anyone got an email address of someone high up in O2 who I can complain to and might get something done?
Bluetooth isn't working properly on my Exec - it switches off and drops the pairing and is basically a nightmare. I realise a lot of other people have this but my first exec didn't suffer this at all so I'm not going to put up with it on this one either.
The problem is, they want to give me a nokia or something while it is repaired and it's just not an acceptable substitute - I would completely lose all of the PDA functionality which is why I bought it in the first place.
I've spent hours on the phone to people at O2 trying to get them to understand this but have gotten nowhere so now I want to complain to someone higher up and get something done.
Any points of contact for this would be good (you can PM me with them if you don't want to post them on the open forum).
Cheers,
Smiffy.

Have you looked on the internet for any corporate or investor links? Somewhere they have to list their registered office and a letter there, addressed to the company secretary or CEO will find its way to a senior bod...

The thing is that although you've got 24 months warranty on the handset (covered by HTC), o2 will offer a loan handset subject to avalibility.
At present o2 stores either stock the Nokia 3410 or 3100 subject to . your best bet might be to get in touch with SBE; HTCs repair agent.

Related

o2 XDA IIi Firmware Update Due May...

Just received an email direct from o2 saying that a update is due in May that will include Blackberry support.
They also confirmed that there is a known problem with the GPRS connections being lost when connecting peripherals to the connector, however they could not confirm if this will be fixed in the May update.
Care to name your source? The O2 guys I've been speaking to are insisting they have no timescale for a new rom release.
JD
I have also been told this by a company called welcom, they came in to fit car kits for all our sales reps for the XDA IIi (Andes). There was a problem with the microphone on the device and the micophone on the car kit both being on and causing a nasty echo. The man in the van told me it was a software issue and that there was a rom update due next month that will fix it.
For obvious reason I cannot give the name of the person but,
I work for a large corporate who deals with o2 for both voice and Blackberry functionallity, I had been told in January that there would be a Blackberry connect client for the XDA IIi. I therefore asked for an upadate regarding the Blackberry client and also if the bugs would be fixed and that is how I've found out about the May release.
I suspect that o2 corporate support have access & know far more than the standard customer support teams, and for this reason feel confident that there will be an update.
Well for OBVIOUS reasons you cant name your source....reason being they obviously arnt as reliable as you think because here we are and NO new ROM and NO Blackberry support.
Give your source my regards
erm, there's an image for it here on our very own FTP server!
ftp://ftp.xda-developers.com/Alpine/Extended Roms/WWE-Roms/WWE 1.11.112/
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
mat1t said:
(but i don't know how to install it! Can anyone help? Or at least point me in the right direction! )
Click to expand...
Click to collapse
I am also looking for a solution to this problem too...
Stevebristol, I don't know why people try to help when they receive posts like yours.....
But if it helps I've received a further update regarding the update, as you have nicely pointed out, its late...., and I have been told that it could be at least another six weeks, possibly longer.
No details as to what the update may include, but maybe the delay is due to a new OS update instead of a few bug fixes.
It would be nice if o2 included the new OS, Skype & Blackberry support, before I'm slated again, this has not been promised by o2, just my guess
I do think what was said regarding your source is a little harsh...not wishing to cast criticism myself but being involved in a MAJOR IT project for the Government means you're frequently exposed to delays in rollouts and Go-Lives...
I'm guilty of moaning regarding the release of o2 updates etc, but I have always known the reasons behind them based on my own experiences. Unforeseen errors during testing, new bugs found that crop up as a result of implementing fixes for others, etc, etc, the list goes on and on.
Cheers
Ant
Does anyone have any idea when the update will be available for the XDAIIi?
I keep checking the O2 website... and there is no mention of it. Could it be an urban myth?! :wink:
I've had my XDAIIi for three months now and I'm getting a little tired of the poor signal strength, freezing phone, unstable messaging software, poor camera picture quality, etc, etc. The XDAIIi does everything I want it to... but doesn't manage to do any of it well. I was really hoping that this update would solve at least some of my woes.
I'm even contemplating turning it into a paperweight, and reverting back to my trusty iPAQ, SD card camera and Nokia 6310i. :roll:
So I guess you are telling that it would simply be better iff Nokia buys HTC?
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Hi Paul,
will this include Blackberry email support.
I used this on my XDA2 and went without it when I upgraded to a 2i on the promise it would be coming 'soon' that was back in March.
Steve
Paul. W said:
Hi guys
I actually work for O2 - I am a Device Specialist
I CAN confirm that there WILL be a ROM update released soon.
However there is no confirmed date for this. We cannot get any more infomation on when it will actually be released.
My advice is to just keep checking http://www.my-xda.com and if I find out anything more I will post on here
Click to expand...
Click to collapse
Thanks Paul.
I won't abandon hope just yet, then. :wink:
Maybe you could try and find out what fixes the ROM update will include?
Probably the same as the i-mate ROM with O2 customisations lol.
Doubt it will be anything great.
I can comfirm that the update will include blackberry support - I think the manufacturers realised they kinda made a mistake not allowing blackberry in the updated handset!
As to other updates, were just as in the dark as you guys - you would be suprised how little we are actually involved with the manufacturer.
All I can say it watch this space
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
reboot and free youself!
Why not just do a hard reset and install as 'corporate'
(you'll need code 0506)
buy 'sbp pocket plus' and relax.....zzzz
Device is a lot more stable and no more annoying o2 menus
enjoy!
So how would you programatically default the install to Corporate and add in the GPRS settings at the same time?
Why not just install the i-mate ROM and never worry about O2 crap again

new o2 update look

anybody been o2 site, new look and I think new updates. But I cannot download them???
hmm dun think its an update. i just went to the site and didnt see any new new ROMs.
On the applications page it makes a direct reference to push emails... This is only in the latest rom's so they must be planning a release soon surely? Otherwise why mention it?
http://xda.o2.co.uk/xdaExecApps.aspx
The very last phrase say:
The upgraded software for Microsoft Windows Mobile® allowing push email is coming soon.
(complitly scroll down, you'll see it)
;-)
what the heck is push e-mail anyway?
What other updates do you recon we can expect from O2?
JAmes
jamfitz86 said:
what the heck is push e-mail anyway?
What other updates do you recon we can expect from O2?
Click to expand...
Click to collapse
push email makes pocket outlook work in a similar manner to blackberry devices, where email is "delivered" to your pda.
Aside from that we'll probably get nothing more than is already available in the latest rom's from other suppliers, though we can always hope for stereo bluetooth
i was hoping for the Wifi being fixed so its not like a 56k modem.
Oh well.....
JAmes
web page lovely. still no ******g Rom update. o2 are slack.
Customer service is crap.
IT people at o2 know nothing.
No a2dp in next rom.
10 times more expensive on unlimted data than Tmobile. 75quid vs 7.50. no wonder they can afford such a swanky new web site.
o2 are ***k. I'm off to tmobile in 34 days and counting.
34 day and counting
Good luck CRJL, still got 15 months left on mine contract. sign up to 02 and flipping T-mobile came out with web and walk. oh well i just keep paying.
Unlucky, I've not had many problems that cant be fixed by browsing on here, but i'm not using the mobile-internet stuff at all and are getting it on o2 employee cash cause of my girlfriend, but they do hold back on Rom and Radio updates to the general public and the product itself still feels like its beta hardware with so many of them failing, thought I was due a 3rd one there for a bit but the bug went away.
JAmes
Guys, just to let you know (unless you've figured this out/posted it above and I did not spot it):
Go to the Software upgrade page of any device:
e.g http://xda.o2.co.uk/xdaExecSoftware.aspx
And then add 'download' to access the Updates:
i.e http://xda.o2.co.uk/xdaExecSoftwareDownload.aspx
Such a sly... no IMEI needed
Hope that helps
Cya
Looks like they have spotted this one.... it doesn't work any more, or maybe the pages are offline right now.
They seem to be doing a lot of work on the web site just recently ... I wonder why :?: :lol:
so has anyone managed to download then? and can you post them here?
Looks like they've put a check on the download page to see if you've actually done the IMEI check.
I've just gone through the check myself, and there's no check (as of yet) on the actual download link
http://xda.o2.co.uk/downloads/Xda_Exec_Upgrade_v113188.exe
(edit add - it's still an ancent ROM mind you)
Now the index page for the site is showing a 403: You are not authorized to view this page message. Hmmmmm.... *strokes* beard.
Just what is wrong with providing your IMEI? AFAIK it's just to make sure you're not trying to get the Exec ROM for the wrong device. O2 already know you've got an Exec - it says so on your account - and they know your device's IMEI.
As for ROM upgrades - use the latest QTek or IMate ROM. The QTek works well for me.
It's a PITA (albeit a minor one) to go through settings, open up the info screen, and type it in.
It's also a phone number check, so if you've got an Exec on a different network you can't get the updated rom. Or if you've got an MDA Pro etc then you can't get it as well.
Only 3 people on this entire thread are not on O2.
And you've wasted more time moaning about the O2 website than it would take to find your IMEI. Which is literally 5 taps of your stylus.
Besides which, the O2 ROM is crap, and the next O2 ROM will probably be just as crap, so there's probably not a great deal of point waiting for the next O2 ROM anyway, or using an O2 ROM on a device that isn't connected to O2. Unless you actually use O2 Active in which case you're doomed to use the current O2 ROM until O2 finally get an AKU2 ROM out. Which could be months away. FWIW you could probably copy the O2 customization crap out of the original ExtROM and install it over the top of a QTek/IMate ROM which would give you what you want from your device without having to wait for O2 or go through the hideously complex process of tapping your screen in 5 places and reading a number.
Like with any modern day phone you can just dial *#06# to find out your imei
Yeah but then you have to press 8 buttons: Phone, Fn, *, #, 0, 6, Fn, #
:roll:
(or 1 button & 5 screen taps - technically the System Info is still the more 'efficient')

X01HT Help needed

Could some nice X01HT owners help answer some questions about the limits of Softbank’s Flat Rate package? (PC Site Direct)
Bought a XDA Exec before and would like to look BEFORE I leap ;-)
Can I use IM with it? (thinking live messager or IM+ )
POP3 Mail is ok?
Is Skype ok with the flat rate?
MMS Mail?
Are any sites blocked?
Using the X01HT has a Bluetooth modem?
What am I looking at for a total bill? – Without calls
( I seem to get lots of different answers from the 2 softbank shop and they didn’t seem to know about the Flat rate package too )
(I see that they have extended the price cut for the package Max 5,700 instead of 9,800)
If any X01HT owners can help me out that would be great. I have been undecided about getting the phone since I cancelled my old Softbank contract and the staff couldn’t seem to answer my question even about pricing
What I`v heard for a Softbank foreing staff is that the 5,700 yen package is for G3 or regular phones and 9,800 for the xo 1HT. Of course in order to check our email WE MUST log on into internet so ....
As for the above mentioned programs
Can I use IM with it? (thinking live messager or IM+ ) YES
POP3 Mail is ok? YES
Is Skype ok with the flat rate? Check the per bite rates one softbank packet is 128 Bites to log on to Skype is maybe 50 kb..? so it is 30 yen only to log on!
MMS Mail? Do not know
Are any sites blocked? Not that I know
Using the X01HT has a Bluetooth modem? Bluetooth
All in all is very good looking device but I will not recomended for the faint of hart or for people who do not like to install unistall sofreset hardreset too buggy and ustable if you ask me.
i`v had experience with ppc foe 5 years (soory guys if is not that much) and never had to hard reset my device more than once a year!
After one month with this ..tytn.. I soft reset it maybe 10 times a day an Hard reset it every 2 days becose I cannot find the right programs configuration YET! It freezes all the time!
There a a lot of users saying this is a great device..I think they are just trying to justify the price the payed!
Another point is that as of January 25 2007 a 2 year contract with softbank will cost you 2980 yen a month (for the device only).
Before that (and thats what I pay) was 690 yen a month.
WHY?
I think they want to discurage people in buying this device since they receive complaints everyday!
Sorry for the not so good review but thats my point of view.
Yes it’s sad to say that most of the Softbank staff doesn’t know what the packages are or the costs for that matter
So Skype is a no-go for flat rate then?
I have a M3100 but it was always stable for me I’m really a PDA junkie just looking for the prefect product so far I have tried Hx4700 /MDA Exec/M3100/Sharp Zauaris
Still using my old Hx4700 and thumbpad with PDA card works great just a little slow
Hoping that someone can find the open access password so I can keep using my MDA exec and X01HT with the same Simm
Rob

Complaining to O2

Has anyone got an email address of someone high up in O2 who I can complain to and might get something done?
Bluetooth isn't working properly on my Exec - it switches off and drops the pairing and is basically a nightmare. I realise a lot of other people have this but my first exec didn't suffer this at all so I'm not going to put up with it on this one either.
The problem is, they want to give me a nokia or something while it is repaired and it's just not an acceptable substitute - I would completely lose all of the PDA functionality which is why I bought it in the first place.
I've spent hours on the phone to people at O2 trying to get them to understand this but have gotten nowhere so now I want to complain to someone higher up and get something done.
Any points of contact for this would be good (you can PM me with them if you don't want to post them on the open forum).
Cheers,
Smiffy.

Unlocked G1 on O2 - No More Calls?

Help!
I've got an unlocked G1 bought off eBay in early December. Up until today it's been working without any problems. However at 11am today it dropped off the O2 network and I can't get voice / text. I still have data access though.
Here's what I've tried:
1. My SIM in another phone - fine
2. Other SIMs in my G1 - no network registration except for a TMobile SIM.
3. Soft reset of G1
4. Hard reset of G1.
5. Wipe and reflash using update.zip method off microSD card to UK RC8 - no difference.
I'm desperate here - got multiple important calls pending over the next few days..
If I use "Search Networks" and manually select O2, I get the message "Your sim card does not allow a connection to this network".
"Registering automatically" also fails (but silently).
How can I get my G1 up and running ??
Try getting a new sim card from O2?
Currently using my SIM in another phone without issue (on the same cell tower too).
CodeMonkey said:
Currently using my SIM in another phone without issue (on the same cell tower too).
Click to expand...
Click to collapse
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
demontefixo said:
Some random setting might be off? Here is another thread with O2 discussion and APN info...
http://forum.xda-developers.com/showthread.php?p=3174050#post3174050
--M
Click to expand...
Click to collapse
Nope - it literally dropped off the network after being in use with no problems after a month.
Can connect to o2 data channels, just no voice / text. Connects to voice with T-Mobile SIM only.
I've redone the settings 1/2 a dozen times as part of the whole wipe / re-flash circle of life thing...
Given up now - will test with PAYG TMobile and sell on eBay for parts / working. Can't be dealing with it for now but will return to Android when it's a little maturer and my contract's due.
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
petertheface said:
I'm having the exact same problem. Anyone ever find a solution? I phoned T-Mobile and they told me to type in something involving the PUK code, but I didn't think it'd do anything.
I typed it in, and it's just stuck now. Saying unblocked, now unlocking.
Anyone help?
Click to expand...
Click to collapse
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Hey,
I'm from Germany and wanted to complete an O2 contract and use it with my G1.
But before I make the contract I used an O2-prepaid card (O2 loop). Im connected to the next O2 cell and calling works great. (running ADP1 JF 1.31 fw)
The cell-tower are not the same as t-mobile and vodafone and the active O2-cell is changing very often.
I hope O2 contract will work, because it's the cheapest kind of data plan.
CodeMonkey said:
I've got a pay as you go T Mobile SIM in mine now. Registers with nework ok but won't make / receive phone calls / messages..
Going through the mill with T Mobile support in the hope they've seen this before..
Click to expand...
Click to collapse
*sigh*
Looks like it's borked.. I give up..
Anyone want to have a go?
* shameless plug * (mods please edit this out if inappropriate)
http://cgi.ebay.co.uk/HTC-G1-Mobile...MobilePhonesQ5fMobilePhonesQQsalenotsupported
will you ship to US?
neoobs said:
will you ship to US?
Click to expand...
Click to collapse
Sadly no :-(
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
mrcraig said:
i had the same problem with my touch hd,also brought from ebay as it was unlocked.used it and worked well for 3 weeks then wouldnt make calls but would connect to the internet.after weeks of trying i found out from my network provider that the phone is blocked ie reported stolen.so the person who sold it me had done an insurance scam.he diidnt get away with it though as i reported him to ebay and the police.and i got a new 1 from my insurance.so im happy now.you should ask your network to check the imei against thier database to see if your phone has been reported as stolen
Click to expand...
Click to collapse
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
CodeMonkey said:
Looks like you were spot on mate.
Just done a CheckMend report indicating that the IMEI has been blocked on "one or more UK networks".
I've pulled my auction (of course) as I'm an honest seller.
Will have to do some digging as to why - tense email to original seller tonight I think, then maybe the police etc in the morning.
Click to expand...
Click to collapse
Blocked by T-Mobile at someone else's request.
Paypal - no resolution as > 45 days (nicely timed by seller it seems)
Time for the police *sigh*
Wow! Turns out my phone was blacklisted too! Thanks SOO much! I never would have thought to check to see if it had been reported stolen.
Need to chase up eBay seller now though. Fun.
Well - after hammering away at this for nearly 3 days...
I have a crime reference number!
Which means that PayPal / eBay / T Mobile will need to investigate.
Friendly advice to any others in this situation - I was told initially by the desk officer at my local police station that this was "a civil matter". Thankfully I ignored that and spoke to the local headquarters - they've confirmed that it's a criminal matter and they will be investigating further. So stick to your guns ;-)
Fingers crossed, and good luck to anyone else out there in the same situation.
Apologies for the bump
I apologize for bumping the thread after all this time, but i've had this happen to my G1 just today. After months of flawless use my unlocked G1 suddenly decided to not like any SIMs but a T-Mobile one. Annoyingly IMEI checks show that it's not blacklisted, using both CheckMEND and calling O2 direct and asking them if they have a blacklist flag on it, which they didn't.
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
dilandou said:
I'm wondering if CodeMonkey, or anyone else, managed to get anywhere with a claim or a reason or solution to any of it?
Also, i'm curious as to whether or not we have the same Ebay seller, just to ease paranoia of a scam of some kind going on.
Cheers
-- dil
Click to expand...
Click to collapse
This is still with the police *sigh*. Currently chasing down the T-mobile account holder who blocked it originally and the seller. Given up much hope of getting my money back but hoping to take the £350 I'm down by out of the guilty party's hide through the criminal justice system. As far as I can determine, this is either insurance fraud (account holder sells phone for cash, reports as lost and claims off TMobile insurance) or theft & selling stolen goods.. I personally think it's an attempt at insurance fraud by some dimwit as the phone came in it's original packaging with accessories still sealed.
I won't post the seller's name on a public forum in case they're an innocent party, however PM me the details of yours and I'll respond. If it is the same seller I'll update the police appropriately so they can widen the investigation and get in touch with you (if you want to go down that path)..
**EDIT**
Update - compared sellers and they're not the same: watch out if buying on eBay peeps.
I am glad that I found this threat, to learn I am not crazy. Bought a German G1 via ebay, and the first day (wih original FW) everything was fine. At least i think so as I didn't use it much. Then I upgraded manually to latest German RC9 version. While the phone showed to be connected to o2 and internet was working fine, I noticed only one day later that I was not able to make outbound calls or send SMS. Also other o2 customer got error tone (no real message why not reachable) when calling me, SMS didn't arrive. However the most weird thing was that it was possible to call my mobile phone from my fix/land line! Again, for other mobile phones I was not reachable, but land line worked?!
While beeing frustraded I did HW reset and the FW update again, but still same problem. Still in the evening of the same day I left my house, sitting on the airport - and suddenly it worked smoothly. Since that, for a week now, everything works fine.
No, I don't undertand this at all. And I think this was in my case also no issue of being blacklisted as it works now, without doing anything. Letäs hope it does not have a fall back.
G1 Swindle
Hey guys
It looks like I have also been swindled by some chump on ebay and my G1 has been blocked. Has anyone any idea if the phone can be wiped and rebooted in a fashion that clears it from any blocking register?
Otherwise I'm stuck with a very expensive paper weight!!

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