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I recently had my i imate ppc repaired, as it wouldnt charge. Since then i havent been able to use the usb connection, I some how wiped out my wm 2003 rom and have been trying to reinstall it but cant seem to get any futher than the error 101 connection, I have sent the phone back to the repairer and he has said that its a sofware problem, at the moment there is no software on it, I only have the bootloader screen which says, Serial, or USB when the usb cable is connected.
Can anyone out there please let me know if there is anyway i can get the room back on this or ist it a brick
My o2 neo got stucked on the o2 reset screen.After going through this forum i came to know that few others too had this problem, so i went ahead with flashing of rom (RUU_Prophet_2151327_21513121_021921_DOP_ASIA_WWE_ Ship.exe) as suggested. But i am having a problem connecting my o2 with my PC using activesync 4.1 as well as 4.5 as it is required for the process. I tried all the option for connecting it through activesync, but it failed to connect. can somebody please help me with any kind of setting that is needed to rectifying this problem, I have also tried some windows firewall setting but it also failed to connect to my device to my PC. Pls pls pls pls somebody help
Ok, let me see if I understand you problem correctly:
You reset your Neo, and it won't boot past the O2 splash?
This kind of problem usually results from installing a program that runs on startup or changing some vital registry settings.
Have you tried hard resetting your device to solve this? It's simple: press and hold power + comm manager + camera the press reset. You should get a black screen with white text asking you to confirm clearing the device. All data and programs you installed will be lost and the device will return to the state you got it in.
I am not sure why you think you need to change ROM to get rid of this problem (unless it happens often for no operant reason) but if you still want to go through with it (I hope you understand the risks involved) you will have to hard reset your phone first so it fully boots in to windows before you can connect to ActiveSync.
Thanks for replying Levenum,
I have tried to hard reset it but nothing happens, it won't go past the O2 splash screen. I have ever install any program on it, it just happen that one fine day i found that my device was off and when i pressed the power button it got stuck on the o2 screen and remained there.
I have been using this Prophet for past 3 months but i have never ever connected it to my PC for synchronization, could this be the reason for it not getting connected to the PC with activesync. if so what should i do.
Even when it is in the bootloader & i connect it with the usb cable it shows usb written on down left corner of the screen, but activesync says device not connected.
pls help...
Ok, now I know changing ROM is NOT the solution for you!
Now, sorry for the stupid question, but is your device fully charged?
Let it charge for at least 3 - 4 hours then try again - use a wall adapter not USB from PC. (These things get stuck on splash when they do not have enough power to fully boot)
Assuming that is not the issue, since it is a new device I suggest you use your warranty (I assume its under warranty from O2) because your problem might be hardware. If you try messing with the ROM you will only void any warranty you have and then you might wind up with a very expansive paper weight!
Finlay, unless you can get in to windows you can not connect to ActiveSync. There are ways of changing ROM through bootloader, but they are complicated (and I am not familiar with them well enough to help you). Please read the WiKi.
Once again, I think you should send it in for repair as this might be a hardware issue.
Hi all.
I just a got a HD2 today. And the first thing that came in my mind was "Let's go to xdaDev to get a nice custom rom". I downloaded one.
After that I put the usb and try to make it syncronize. And the problem is here : ActiveSync dont reconize the phone. I spent the last 4 hours to google why it shall not work. I tried to unstick option at "Start=>Settings=> Usb to PC" but it dont work. Nothing more after perfoming a hard reset and reinstall ActivSync.
But something is strange : When I go in the bootloader, there is the 3 color screen and the phone Display "Serial" at the bottom of the screen ; and when I start it again with USB plugged, it doesnt display "USB" instead of "Serial" it's just void and if I remove the USB "Serial" is displayed.
Plz help me to make the phone syncronize .
I use Windows XP (no firewall, no antivirus) and an official Orange Rom. My SPL is 1.42.0000. I just hope there is no hardware problem ...
Some news ...
The HD2 isnt detected on 2 other PC (Both Win XP). I managed to syncronize my old Diamond too, and it worked well. Same with a HTC Touch and a Touch Cruise, the 3 ones works.
I also tried to use Bluetooth to get an Activesync connection and this time, it noticed the HD2 but no way to get a synchronization.
Any ideas ?
Try this: goto Settings, Other (Miscellaneous settings), USB to PC, Enable faster data data synchronization. Try to tick and untick the last setting.
It doesnt work . I'm trying to follow a "GoldCard" tutorial to flash to an official HTC rom. Maybe it's Orange operator rom ... But if you have any other suggestion, let me know
I can't believe that it's such a s*** to just connect the last HTC phone to a computer. The tutorial need ActiveSync to get the SD card ID so I will not succes in this way.
Is there another software that can be used instead of ActiveSync ?
Did you flash any rom at all or are you still stock?
If you have flashed already, Have you tried to go back to the default shipped rom using sd card (not goldcard)?
Find the rom that shipped with your device, extract the RUU_Signed.nbh file from it, copy it to your fat32 formatted sd card, rename leoimg.nbh, put card in phone, boot phone with down volume held, hopefully you get the message on the three colour screen saying something like 'press volume up to start' or somesuch.
THis should not only flash the rom, but also fix spl if it has become corruptted(which appart from hardware errors is the only reason i can see that it wouldn't recognise a USB connection)
Make sure it is the correct rom for your phone, though, correct vendor and region id.
I must say if you havent flashed yet it sounds like a hardware fault with teh usb cable/connector
I'm currently running a stock Rom from a french operator nammed "Orange". I haven't flashed anything since ActiveSync just dont want to know anything about my HD2.
Maybe I shall send it back to the seller. That's so frustating ...
If i dont find a way to solve this problem until the end of the day, I will return the phone.
Anyway thx for trying to help me
To me either the cable or the phone is faulty. Try another cable if you have one, if not just have the phone exchanged.
Phoque_You said:
I'm currently running a stock Rom from a french operator nammed "Orange". I haven't flashed anything since ActiveSync just dont want to know anything about my HD2.
Maybe I shall send it back to the seller. That's so frustating ...
If i dont find a way to solve this problem until the end of the day, I will return the phone.
Anyway thx for trying to help me
Click to expand...
Click to collapse
Ah in that case then i'd seriously consider taking it back /sending it back. Especially if you have tried more than one computer, sounds to me like faulty cable or USB socket.
kilrah said:
To me either the cable or the phone is faulty. Try another cable if you have one, if not just have the phone exchanged.
Click to expand...
Click to collapse
You must be right. I tried everything and I never had so much pain with my others HTC to get syncronization
I had the same problem not beeing able to connect to the internet via computer. After playing with the activesync settings on the Computer -> conection settings-> ticking on and off some of the boxes->ok, it worked again.
I have connected to three of these phones ( 2 french 1 english) and no problem whatsoever, everything happens without needing to touch any of the settings...is your pc even recognising that something is being plugged in on the USB?
Have you installed the latest version of activesync?
If you have done all the obvious things and it still does not work, the phone or the cable is defective...It should connect straight out of the box with a standard, un changed version of activesync.
Send it back!
Hey, small problem here. I was charging my HD2 earlier today with no problems at all, I flashed the 1.72 stock ROM back onto my phone, and it seemed to be charging fine for a small while after that. But now, after I tried charging my phone, it doesn't seem to recognise there's a USB connection at all. The LED at the speaker-grille isn't doing anything, and the the phone tells me it isn't connected by USB when it's plugged into a computer.
I tried a tonne of things, checked the cable and switched it, soft-reset it, took the battery out, hard reset it, and even blown inside the socket to try and get rid of anything that might be blocking it, but it just isn't showing it's plugged in AT ALL any more... and now the battery is dead, so I can't do anything with it now to try and help it. :/
The only sign I have that the phone realises it has any sort of USB connection, is when I tried to hard reset the device, (I used the hold volUp+volDown+Power method) and it shows the message 'press volUp to hard reset,' usually when I do this, pressing volume up doesn't do anything when the phone is connected by USB for some weird reason - and I have to disconnect USB for the phone to hard reset. I figured this wouldn't happen if the phone doesn't realise it has a USB connection, but when the cable was plugged in, it still wouldn't hard reset until I took it out. So it shows there must be some way the phone knows it's connected.
I'm running the WWE 1.72 ROM with radio 2.10. 50.08_2 if it helps.
Any suggestions?
*Bump*
Sorry for the bump, but it would really help if anyone could help explain this.
I think a bit of trial and error would be best here to establish whats at fault.
phone, cable, or usb port.
-try plugging into a different usb port
-try a different cable (if you have one)
appologies if you have tried these allready.
Tried another cable again just incase, still nothing though. My iPods connected via that USB port I tried using, and that's working fine, so it doesn't seem like that's it, either...
Hi:
I'm having a similar problem. I had plugged in a new retractable usb cable, and when I did, the phone shut off. I rebooted, and tried my original cable, but the phone doesn't charge or sync. I've also tried hard/soft reset, wall charger, usb charger, and none of that seems to work.
Any suggestions?
Thanks.
No idea if this is related or not but my USB connection stopped working after I got the "bttrayce.exe is not a valid pocket pc application" problem (Thanks TomTom! ) so it would appear the USB port has some weird dependencies!
Fixed it by renaming the windows\btsdkce30.dll file (added "[temp]" to the name just in case!) and soft-resetting.
Might be worth a try?
r u using activsync or windows mobile centre ???
USB Issue
I've got exactly the same issue, running HyperROM 3.01.405.T1 and Radio 2.06.51.07.
Suddenly USB isn't working, tried various cables and I suspect it's a software issue somewhere.
Charging isn't a problem at the moment, I have a charging station (ebay from Hong Kong) so I can access the phone and try and resovle this.
I'm going to go back to the stock rom (I assume I'll find that somewhere on XDA) and upddate the Radio version and see if that sorts it.
If anyone has worked out what's casuing this generally let me know as I can imagine this will take a lot of trial and error to solve!
Thanks
have you fixed it?
i am having a similar issue:
I have recently updated my HTC HD2 rom to version 3.14.410.2.
After that i have installed tomtom navigator, but when i turn on the device it returned a message 'BTTRAYCE' is not a valid Pocket PC application'.
I looked at the forums and it was recommended to delete files Windows\BtSdkCE30.dll and
\Windows\BtCoreIf.dll, so i did.
Unfortunately my usb connection is now not working, and i think it could be related to the deletion of those 2 files.
I made a hard reset, but the problem still persists.
can anyone help me please?
My problem solved
Hi i got the same problem , i use ARTEMIS 48 rom 3.14. so my phone suddenly droped to the ground last night but i was charging after that .... next days morning i wanted to connect it to my pc via activesync but it dose not connect .... even disk drive did not work and i could not charge it via AC CHARGER and PC , i toyed around with it here is what i did
1- tried on another pc (result wass the same it did not worked)
2-i hard reseted it (result = the problem was not solved )
3-i went to setting>>>>system>>>power>>>battery and unchecked the option "when phone is on , do not charge ...."
4- i connected it to pc it was not recognozed by pc but it was charging !!!!!!
5-after that i connected it to AC ADAPTOR and it was charging !!!!!!
6- i decided to flash my rom and do a HSPL so my phone will not brick so i connected it to activesync via bluetooth and it was as sucess
7-mean while i was searching this forums
8- i checked my SPL ver
9- i soft-reset and stuning it was recognized by pc and everything was back to normal
in my XP i think it was due to BAD ASS ANDROID ROM and some custom roms bugs....
fpcraveiro said:
have you fixed it?
i am having a similar issue:
I have recently updated my HTC HD2 rom to version 3.14.410.2.
After that i have installed tomtom navigator, but when i turn on the device it returned a message 'BTTRAYCE' is not a valid Pocket PC application'.
I looked at the forums and it was recommended to delete files Windows\BtSdkCE30.dll and
\Windows\BtCoreIf.dll, so i did.
Unfortunately my usb connection is now not working, and i think it could be related to the deletion of those 2 files.
I made a hard reset, but the problem still persists.
can anyone help me please?
Click to expand...
Click to collapse
Uninstall TomTom and the problem goes away.
You can download versions on TomTom Navigator 7 with the Bluetooth files removed - like * HERE *
I don't have an OS installed...
This is due to aMAGLDR being installed and when I had the device open.. I created a 'temp' folder and my next task was to create a 'create_to_sd_root', well I renamed the temp folder to that... bad move? I think so. My system acknowledges the device, however I'm unable to access it. I.e. my computer(no icon), windows mobile center(not connected), etc. Please help! I need my phone!
MrHellas said:
This is due to aMAGLDR being installed and when I had the device open.. I created a 'temp' folder and my next task was to create a 'create_to_sd_root', well I renamed the temp folder to that... bad move? I think so. My system acknowledges the device, however I'm unable to access it. I.e. my computer(no icon), windows mobile center(not connected), etc. Please help! I need my phone!
Click to expand...
Click to collapse
I you were trying to flash Android you just need to flash Clock Work Mod (CWM) and then place the .zip file for the Android ROM on your SD card and use CWM to flash the Android ROM. It is links to Youtube videos in the OP of the thread showing you how to flash CWM and the ROM.
Are you could flash back to Win MO through USB and bootloader or SD card and bootloaderr.. If you go for USB and bootloader make sure you see USB in the white bar of bootloader befor tryng to flash the ROM. Also thew SD card metrhod will remove HSPL if you use a Official and not a custom ROM.
Well I've figured out how to get the android os on there, however I'm unable to locate the drivers for AD8? I'm still unsure about what folder/files need to be on my microSD if I'm running the Desire HD Froyo(current) I cannot access any internal/external(microSD). Help?
MrHellas said:
Well I've figured out how to get the android os on there, however I'm unable to locate the drivers for AD8? I'm still unsure about what folder/files need to be on my microSD if I'm running the Desire HD Froyo(current) I cannot access any internal/external(microSD). Help?
Click to expand...
Click to collapse
You have to use MAGLDR's mass storage option to get access to your SD card, or use the mount storage option in Clock Work Mod. I recomemd usingvthecnass storagecin MAGLDR though as I have had trouble gettingvthecdrivers for mount storage in CWM to install but have never had a problem with the mass storage option in MAGLDR.
T-Macgnolia said:
You have to use MAGLDR's mass storage option to get access to your SD card, or use the mount storage option in Clock Work Mod. I recomemd usingvthecnass storagecin MAGLDR though as I have had trouble gettingvthecdrivers for mount storage in CWM to install but have never had a problem with the mass storage option in MAGLDR.
Click to expand...
Click to collapse
How do I get back the loader without booting up? Obviously haven't been able to copy the rar files. Could this be why my GPS and other functions could not be working properly?
imanh said:
3-i went to setting>>>>system>>>power>>>battery and unchecked the option "when phone is on , do not charge ...."
Click to expand...
Click to collapse
Thanks this sorted my problem!
imanh said:
Hi i got the same problem , i use ARTEMIS 48 rom 3.14. so my phone suddenly droped to the ground last night but i was charging after that .... next days morning i wanted to connect it to my pc via activesync but it dose not connect .... even disk drive did not work and i could not charge it via AC CHARGER and PC , i toyed around with it here is what i did
1- tried on another pc (result wass the same it did not worked)
2-i hard reseted it (result = the problem was not solved )
3-i went to setting>>>>system>>>power>>>battery and unchecked the option "when phone is on , do not charge ...."
4- i connected it to pc it was not recognozed by pc but it was charging !!!!!!
5-after that i connected it to AC ADAPTOR and it was charging !!!!!!
6- i decided to flash my rom and do a HSPL so my phone will not brick so i connected it to activesync via bluetooth and it was as sucess
7-mean while i was searching this forums
8- i checked my SPL ver
9- i soft-reset and stuning it was recognized by pc and everything was back to normal
in my XP i think it was due to BAD ASS ANDROID ROM and some custom roms bugs....
Click to expand...
Click to collapse
I did the same but no work. I have issue #USB not recognized# after installed Android Transformer SD ver.
In three color screen I have USB connection working fine. I could install HSPL4, update Radio, but Win 6.5 has a USB problem.
I don't think this is a hardware issue or I am wrong?
Still confused. Should I take my phone to service?
Hi,
I have the similar problem with my hd2, but worse. Out of 3 different comouters I tried none can see the phone connected and gives me the error saying one of the USB device connected to this computer has malfunctioned and cannot be recognized. I have tried two different cables. I cannot connect my phone through latest magldr using USB flasher or USB mass storage modes. Moreover, when I connect my phone in rainbow screen (hspl screen where you install magldr), it should change to USB from serial but even that does not happen. ANy solutions?? I think its my phone.... Is there any way to revert this back to normal. I don't want a brick.
mcdoc said:
I did the same but no work. I have issue #USB not recognized# after installed Android Transformer SD ver.
In three color screen I have USB connection working fine. I could install HSPL4, update Radio, but Win 6.5 has a USB problem.
I don't think this is a hardware issue or I am wrong?
Still confused. Should I take my phone to service?
Click to expand...
Click to collapse
Your USB drivers for the defualt bootloader (multicolor screen) seem to be working fine, so no you do not have a hardware problem. You might want to uninstall Windows Mobile Device Center or Active Sync, which ever one your computer uses. Then re install it. Also go to device manager in your comtrol panel while you have hour HD2 booted up and connected via USB and clck on update drivers for hour phone, it should be listed in device manager.
kushki said:
Hi,
I have the similar problem with my hd2, but worse. Out of 3 different comouters I tried none can see the phone connected and gives me the error saying one of the USB device connected to this computer has malfunctioned and cannot be recognized. I have tried two different cables. I cannot connect my phone through latest magldr using USB flasher or USB mass storage modes. Moreover, when I connect my phone in rainbow screen (hspl screen where you install magldr), it should change to USB from serial but even that does not happen. ANy solutions?? I think its my phone.... Is there any way to revert this back to normal. I don't want a brick.
Click to expand...
Click to collapse
When you say your Serial in boorloader does not change to USB this tells me you are having driver issues or hardware issues with your micro USB port on your HD2. My bet is it is just driver issues. I sugest you uninstall and rei nstall Wimdows Mobile Device Center or Active Sync which ever one your computer uses. These programs contain the USB drivers for the HD2 and MAGLDR partialy relies on those drivers to. So maybe that will solve your problem.
Gone through the various help threads on rebooting, resetting etc.. Battery is charged, m/card and sim have been removed..
Phone is at the boot loader stage - reads Upgrade ROM code error - have the USB plugged in and can see the USB writing on the white part of the red,green,blue,white screen but pc refuses to make a connection.. keeps saying activsync not connected or busy..
Have tried rebooting the phone and also the pc, changed cables, changed USB port.. no joy..
Any suggestions appreciated..
not sure what you want...but you have certainly described the situation really well.
i understand that your device is in the bootloader (thats the multi-color screen). i understand that "USB" is written at the bottom of the bootloader screen. i understand that you have removed all the cards.
what i don't understand is what you want help with? why are you trying to establish an activesync connection? activesync will obviously NOT connect if you are in the bootloader because the bootloader isn't the same as windows. windows mobile must be running if you want a full activesync connection.
so what exactly are you looking for? do you want to flash a ROM or radio ROM or some such? are you simply trying to "hard reset" your device? details please!
yea, dont be confused by posts that say 'when connected to active sync, blahblahblah', they dont really mean activesync the program, they simply mean a usb connection. The fact that it says USB on the white part means you can now run your rom flash,.
ok.. what I am trying to do is re-flash the ROM.. I had a flashed ROM on there and I was just going to upgrade it to the latest one (Laurentius26 GoldEdition V3.4 Stock/Spike™ WWE 23568) and about 20% of the way through it froze and then I get a recovery screen come up.. followed the instructions and started to flash again and the same thing happened.
In both cases it seems as if the USB connection was dropped even though there was nothing else happing on the pc at the time.. now when I try to re-flash, no US connection is being established.
Well I left everything disconnected last night and tried again this morning. We have got a connection now but the re-flash has failed again so I shall just go back to the old ROM.. thanks for you all's input.
probably a bad ROM download. I would try to download again and if that doesn't fix it, let the ROM cooker know that he probably has a bad upload of the ROM.