Database Users

support code:85010014 error

"ActiveSync encountered a problem on the desktop
support code:85010014"
i received this when i was syncing my XDA II
any clue about this issue?
i am using Active Sync 4.1

help for you
renistall microsoft outlock and delet member ship mobile item
good luck!

Hope to help ;-)
'Support Code: 85010014' is a general error code generated by MS ActiveSync and is associated with errors with MS Outlook. When that happens, u should try first try:
Phase #1:
1) Soft-reset your PPC.
2) Reboot your PC.
3) Attempt to ActiveSync (if first couple of attempts generate errors, simply unplug and reinsert sync cable).
4) If that still doesnt work, see Phase #2.
Phase #2:
1) On your PC, open MS Outlook.
2) Go to Help>Detect and Repair...
3) Attempt to ActiveSync.
4) If that still doesnt work, see Phase #3.
Phase #3:
1) Export your Outlook data to a .pst file (IMPORTANT!).
2) Uninstall your MS Outlook completely.
3) Reboot your PC.
4) Reinstall MS Outlook.
5) Open MS Outlook to initialise settings for the first time.
6) Import back your previous Outlook data from your .pst file in #1.
7) Attempt to ActiveSync.
Note: You may not need to export/import Outlook data if you are absolutely sure that your PPC has your latest PIM data.

Can't synchronize contacts

Hi All,
Newbie, bad english
After I updated my rom with Molkis 3.2AKU 3.0.0.0, I can't synchronize contacts from Outlook with my device, just Appoinments, tasks... Any suggestions?
Thanks

Similar thing happen to me. I didn't have the latest version of Activesync so when I upgraded that it worked fine.

I tried to install Activesync 4.5 Beta, still no results. I just loose about 400 contacts with more than 2 fields. Anything else? Pls help. I'm desperate!

same problem with activesync 4.5 beta2.
any help?

Try deleting your device partnership in ActiveSync on your PC, and then plug your device back in to create a new partnership, and make sure the things you wish to sync are ticked.

ActiveSync error 0x80072f17 (Gmail)

Hi, I have Omnia II (i8000) with WM 6.5 (build 21868.5.0.69).
I want to setup Gmail through ActiveSync in Outlook (instructions here: google.com/support/mobile/bin/answer.py?answer=138636&topic=14299), but it doesn't work. I tried to sync mail+calendar+contacts, just mail, just contacts and the result is always 0x80072F17. Could someone help me pls.?
Thanks.

Solved. I tried everything and nothing works, so I made a full/hard reset and ActiveSync is running.

date/time issue
next time just check if date/time is properly set

The date and time was right...

I have the same problem with HTC WIn 6.5.
Any advise?

code 0x85010014 problem, WMDC will not sync

I have a big problem here . I have installed Windows 7 with WMDC.
My computer can see the Touch HD, i can even aproach the maps.
But when the Device want to sync with Outlook 2007 i get this errorcode 0x85010014.
I have reinstalled Office 2007 and WMDC several times but no results, the HTC helpdesk could not help me with this.
I hope somebody can help me

Hi ZDriver,
it looks as if there are many thing which could cause you to receive that particular error code in WMDC.
You can try the following:
1)Error '0X85010014' frequently occurs from Outlook APIs. Backup the Outlook settings and try to reinstall Microsoft Outlook (as suggested above you have already tried this step, so jump to step 2)
2)Upgrade to a later version of WMDC available. When using Exchange Server, you can alternatively turn off the folder redirection
3)Make sure to configure your anti-virus or anti-spyware program to allow ActiveSync that it can send scripts to Outlook
4)Make sure that the Outlook copy your are using is registered and legal
5)Try to repair or reinstall WMDC
6)Try to delete the partnership on your computer and create it again
7)Perform a soft reset of your device
8)Check for sufficient RAM
9)Run Scanpst.exe, your Outlook PST might be corrupted
If PST corruption issue persists even after running the Scanpst tool, try to import its data in a different PST and synchronize. If this doesn't help, delete the original PST provided a valid backup is available. However, it is suggested to use a commercial Outlook PST Repair tool when no suitable backup exists. A PST Repair software can repair and restore a corrupted PST using powerful and safe scanning algorithms.

Hi Mastoid,
Thank you for your advice.
I did all the things you suggested but no results.
Can it be the 64 bit version ? there is no 64 bit specific driver.
Somebody else suggestions ?

What version of Win 7 are you using - 32 bit or 64 bit? Could it be that you need the 64 bit version of WMDC?

I too have had problems with WMDC and Activesync. I have found a solution that works for me so I don't get the error messages:
1. Delete ALL items you want to sync from your mobile.
2. Delete ALL partnerships from your mobile.
3. Sync with XP PC (which in my case has all of the correct appointments and contacts which is all I want to sync).
4. Delete ALL partnerships from your Vista PC.
5. Delete ALL items you want to sync from Vista PC.
5. Sync mobile with Vista PC - make sure the device name the Vista PC suggests is the same as the XP PC.
Then hopefully you can sync either PC without any activesync errors. I have over 2000 appointments and over 400 contacts, so there is quite a bit of info. Each sync in 3 and 5 takes about 30 minutes. Each second sync only takes 30 seconds.

Well you can try to fix the PST error with the help of the scanpst.exe tool. if you are missing this tool then do a scanpst.exe download and repair the corruption. if not able to fix the corruption with the help of the Inbox repair tool then fix it with the help of PST repair tool which is an easy to use application for fixing entire outlook and PST corruption.

ActiveSync / WMDC issue solved

Posting this so maybe other people can profit from my experiences.
The last couple of days I've been strugling to get my HD2 synchronized again with Outlook on PC after flashing a new ROM. Never had problems getting Active Sync running after flashing.
Just so you know......I'm not a noob, I've flashed new ROMs many times, and YES, I also do a Task 29 before flashing.
Anyway, after flashing the latest Energy ROM, I tried to connect to the PC again, but WMDC (Windows Mobile Device Center) just showed a big red cross with a nice comment that said: ERROR. I could see the HD2 in My Computer, could access both the Device and the Storage Card, but I was not able to set up a Partnership to be able to Sync my Contacts and Calendar.
I started troubleshooting, looking in the Windows Eventlog, Googling for Active Sync / WMDC errors, and tried all things below to get it to work again:
- disable Fast Data Sync in ActiveSync on the HD2
- deleted the Windows Mobile Network Adapter and the HTC Leo devices from Device Manager, and let them install again
- uninstalled and re-installed WMDC
- Soft Reset of the HD2
- Hard Reset of the HD2
- Did a System Restore in Vista to a point BEFORE flashing the ROM
- Flashed to other versions of the Energy ROM (including the one that was on the HD2 when it Synched without problem)
Nothing worked, so I was really getting desperate because I need my Contacts and Appointments
I then dug up my old HTC Wizard which connected without a problem
So, it had to be something in my HD2, it couldn't be the ROM because the same ROM worked before.
I didn't sleep very well last night, constantly thinking about this problem
Then this morning it suddenly hit me........
I've been using XDA-UC on the Energy ROM, but I realised that since the last time I flashed a new ROM, I had included an XML file to setup my GMail Sync via Exchange (created by Makisu).
I deleted the XML file from XDA-UC, did a Hard Reset, connected to my PC and YES !!!!!!!!
I have now established my Partnership and synched my Contacts and Calendar succesfully.
I also manually added My Exchange settings for GMail and that's working too.
Maybe it's time to start using Change Management for my HD2 so I won't have problems like this in the future
Anyway, hope this may be of help for other people that have Activesync issues.