Database Users

New X01HT owner with questions

hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.

ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.

anyone? any kinda help would be great

ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
Click to expand...
Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike

mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
Click to expand...
Click to collapse
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?

ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
Click to expand...
Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike

mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
Click to expand...
Click to collapse
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.

ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
Click to expand...
Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike

Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.

how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.

Touch Screen Not working.. plz help.

Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.

broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...

Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards

I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....

I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.

same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??

kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike

Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.

might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen

Problems with screen calibration

Hi people!
I have a problem with the screen of my touch dual. After some hours it loses the calibration and it thinks you have pressed a bit more to the left, making impossible to close programs with the "X" and making more difficult to use the camera among other things.
I have the service manual, but I didn't find any way of readjusting the touch screen. Does anybody know how it's done?
Thanks

It's a common habit for touch screens to lose alignement.
So they made a way to re adujst it. Just go to Settings/screen then proceed with the adjustment procedures.
But if this happen too mnay often, there may be something wrong with screen itself or a faulty application

Yes, I thinks something happens with the screen, as it happens too often and sometimes when you move vertically the Nike thinks I have draw some kind of doodle
Well, I guess it needs to go to the mechanics

Problem

Whenever i slide out the keyboard the screen either becomes unresponsive or blacks out. I tried flashing two diff roms from itje and smaberg but they both have the same problem. The screen also becomes very inaccurate and unresponsive. Anyone have such problems?

Nope, here is fine.
The question - does the situation STAY this way or just happens for a few seconds?

Now the screen doesnt even work, when i slide out the keyboard the whole screen blanks out.

custom rom?

Exactly.
The questions:
1. Do you use custom ROM's?
2. Or what did you install
Also
3. Did your phone falled down? I mean - it may be a mechanical problem with connection with 2 parts of the device, no?

I've tried 2 custom now im back on the official one, looks like its going to the service centre. I think its a mechanical problem. When the keyboard is slid out, the screen appears to power down with some colours appearing, when it is in fact still on.

I think the magnet of your x1 has some problem,as we all know,system determine the keyboard sliding by magnetic induction,
and here is a way to test it,you can put you x1 on somethings which has a big magnet, if x1's screen rotate, I think magnet of your x1 has some problem or lose,

I sent it to service center. Hope it gets fixed well.

[Q] HTC Legend touch problem?

Recently I found that the Legend sometimes behaves a little strange... sometimes I need to to push the display quite hard, not only to touch it slightly. And I found that this happens when the phone is left on a table and I am touching only the display( not the aluminium body). If the phone is held in hand or placed in the charger has no problems ... Here is a video:
(I still can`t post any links so please search youtube for exactly "HTC Legend touch problem" video posted from ggrozdanov5 to see it)
Is your Legend behave like mine do?

First of all stop pressing you display hard,that wont help anything. The legend touch interface works based on electrical current differences between your body and the screen.
It is most likely a grounding issue and is not an uncommon problem among touch screen phones. Try touching part of the metal body at the same time you touch the screen.

Gh0stRider said:
sometimes I need to to push the display quite hard, not only to touch it slightly.
Click to expand...
Click to collapse
instead of pressing hard try to make just more contact to the screen
for ex. lay your hand palm on the screen (softly)
you screen is made from glass and will brake if you press to hard !

Guys, I appreciate the advices, but please don`t pay that much attention to the word "hard". If you had watched the video you would see what I`m talking about. I know exactly how to make my phone work correctly - just to hold it in hand, or touch it with a finger anywhere on the aluminium body. I wonder is this a problem for every HTC Legend, is it a problem just for a few devices, is this normal behaviour for an HTC Legend... and so on...

I don't get such behaviour

maxonite said:
The legend touch interface works based on electrical current differences between your body and the screen.
Click to expand...
Click to collapse
Not entirely true...As most devices have PCT (Projective Capacitive Touchscreen), this issue would not happen on them.
But I think the legend designers wanted to make legend cheaper, so they gave legend the SCT (Surface CT). Given that Legend body is anodized aluminum which held in palm has a low impedance, it is sufficient...but in cases like this it might not work so good...
I have this issue in bed when the phone is on the sheet or so, but most materials transtalte capacity changes pretty well, so it's not so annoying...