Whenever i slide out the keyboard the screen either becomes unresponsive or blacks out. I tried flashing two diff roms from itje and smaberg but they both have the same problem. The screen also becomes very inaccurate and unresponsive. Anyone have such problems?
Nope, here is fine.
The question - does the situation STAY this way or just happens for a few seconds?
Now the screen doesnt even work, when i slide out the keyboard the whole screen blanks out.
custom rom?
Exactly.
The questions:
1. Do you use custom ROM's?
2. Or what did you install
Also
3. Did your phone falled down? I mean - it may be a mechanical problem with connection with 2 parts of the device, no?
I've tried 2 custom now im back on the official one, looks like its going to the service centre. I think its a mechanical problem. When the keyboard is slid out, the screen appears to power down with some colours appearing, when it is in fact still on.
I think the magnet of your x1 has some problem,as we all know,system determine the keyboard sliding by magnetic induction,
and here is a way to test it,you can put you x1 on somethings which has a big magnet, if x1's screen rotate, I think magnet of your x1 has some problem or lose,
I sent it to service center. Hope it gets fixed well.
Related
hi, i'm a new owner and there are a few things that are bugging me and i'm not sure if it's normal or if it's problematic.
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-keys are mixed up (i supposed because of the Japanese keyboard layout, and i think i saw a fix for this)
when sliding out the keyboard, it takes about 6-8 seconds to adjust from portrait to landscape(with the start menu popping up when going to landscape).
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
sorry for my noobishness and thanks in advance.
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
anyone? any kinda help would be great
ji1386 said:
ok i've managed to solve the keyboard layout problem and i guess the delay is typical,. but the following problems/issues still exist:
-the start menu pops up sometimes when i slide out the keyboard. is this normal?
-the device can only be charged when the usb is connected to my computer, but not when the usb is connected to an ac adapter.
-is it normal for the touchscreen to be completely unresponsive when the keyboard is slid out?
-the touchscreen is completely unresponsive sometimes while the keyboard is hidden and i have to either press random buttons or slide the keyboard in and out to get response back.
thanks in advance.
Click to expand...
Click to collapse
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
mikechannon said:
Hi ji1386
I'm afraid that does not sound good. I have seen at least two other cases where the keyboard being slid out causes the start menu to pop up. It was concluded that pressure is being put on the touch sensitive screen by the mechanism. This is a hardware issue and can also show as programmes suddenly closing for no ovvious reason and I think this may also be responsible for the touch screen not responding when keyboard open. In summary pressure on the touch sensitive screen somewhere when there should not be.
If the device is under warranty I'd go for an immediate replacement. Perhaps just before doing so I would try a HARD reset just to be sure.
Mike
Click to expand...
Click to collapse
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
ji1386 said:
hi, thanks a lot for the response. it really helps. now for the other problems
-is it normal for the the touchscreen to stop responding to taps when the keyboard is slid out?
Click to expand...
Click to collapse
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
mikechannon said:
No it's not normal. The screen should respond as normal. For example when using word, even with the keyboard ou you should still be able to tap for the soft keyboard, tap on bold, centre, tap in text to inser a word etc etc.
If you can't I think it's because the keyboard mechanism is somehow putting pressure at some point on the screen i.e the same issue as the start menu popping up. If a hard reset does not cure this then it's a repair job or replacement under warranty I'd say.
Mike
Click to expand...
Click to collapse
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
ji1386 said:
thanks mike for all your help.
More bad news...since yesterday, the touch-screen no longer responds at all...completely unresponsive to tap or touch. I've tried hard/soft reseting and still got nothing...
I have however managed to get it to charge through a wall outlet. but it's a bit buggy...
Unfortunately, I bought this phone used locally and the guy isn't responding to any of my phone calls/emails, but whatever karma will come back to haunt him...I was thinking about taking this to a small claims court, but i dunno how to go about doing so and if my case will hold up...
anyway, I've had to take it to a repair shop. They said they'd order in a screen and replace it for $150 cad and it should fix it, if not a diagnosis charge of 20 bucks...
this should bring the total cost of this phone to $725cad...great...
Hopefully it solves all my problems. I'm guessing the start menu problem and the touch responsiveness problems get solved after this.
Click to expand...
Click to collapse
I certainly hope it works out ok. Changing the screen assumes (possibly correctly) that the screen is at fault. If the screen is fine just getting pressure put on it somewhere then it will be a bit of luck whether it solves problem or not. A key problem here is that the screen is sensitive to touch, even on the area under the bezel - which of course is absolutely daft. Combine this with the fact that there is not a lot of room for heat expansion and the slide out keyboard can cause minor distortions in the casing and you have potential for a certain percentage of devices to have problems. Thankfully now far less than early models but still being reported.
Good Luck
Mike
Took it to a repair shop this week. Opened it up and looks like a damaged flex ribbon cable (possibly from sliding out the keyboard or just a faulty cable) is the culprit behind the unresponsive touchscreen.
Apparently those are impossible to find (if not very hard). i live in Canada where parts for these phones are quite scarce, so I'm not too sure what i should do. The guy said he could try to find a replacement part, but it'd take almost a month.
Anyway, just thought I'd mention it to let anyone with unresponsive touch screens know. I guess just add this to the list of possible causes.
how did you fix keyboard layout problem
Ji1836,
Can you please let me know how you solved the keyboard layout problem.
I also have a softbank X01HT with a japanese keyboard layout. I have upgraded to WM6 BLACK 2.5. But some keys are mixed up like the dot and comma and others as well. I tried the fixes in the wiki but nothing worked.
Aprreciate your help.
Alright, this problem is a bit different than what I have seen. The screen goes to white when the phone is closed, meaning the keyboard is not slid out. I tried the put a plastic piece under the D-pad trick, still a no go. Now whats weird is if you slide the keyboard open, everything works perfectly fine, the screen acts normal, but as soon as I slid the keyboard closed, the screen fades to white. If I slide it open again, it works normally without even having to do a hard reset. This time it seems to be the LCD since I tried it in another phone, and the same problem happened, so is does anyone know what part of the LCD would need to be fixed? Is the solder on the ribbon going from the digitizer to the LCD loose or is it something that I can't fix at all?
OK another thing I've found out is that it only happens with the AT&T WM6, when I have WM5 on the phone, the problem does not occur at all. If I turn the phone on in bootloader mode, the problem is not there at all either....anyone have any idea what it could be?
Tried LCD
LCD is not the issue I have replaced it. Still have white screen...
I'm thinking it might be the flex cable..
Timleary25
This isn't inconsistent with some of the other things I have read on this issue at all. You're saying you haven't read about it occurring in conjunction with sliding the keyboard in/out but others have definitely noted that this causes it to happen for them.
So I would look at fixing it the same way -- troubleshooting the d-pad cable. If you have already tried this, then double-check that what you changed hasn't fallen apart and also make sure you did exactly what others have said to try.
Hi mates yesterday i bought a used herm...with excellent condition. but when i opened any dialog. the window closed automatically. and the screen light remains always on. and touch is creating problems.
and after some time the touch screen totally stop working. i dont know what happened. al the buttons are working fine. i upgraded my t-mobile herm to its original t-mobile wm6 rom. and again the touch screen is not working. and the screen light always stay on..
so is this hardware or software problem.?
guide me if you have any clue about this..
according to my thinking.. i think some button is pressed continuesly.. but everything is working fine.. only the touch is not working.
broken digitizer for the touch screen, buy a replacement lcd/digitizer together and replace yourself, about $100Aud. Use Mike Channons site to download the service manual. Use the search function and type in "htc service manual hermes".
As for the light, you will have to use your buttons to navigate to settings>system>backlight>battery power and external power. you can select how long the backlight remains on for.
Cheers...
Hi mate thanks for your reply.. Actually the situation is that. the screen is working perfectly. all buttons are also working perfectly. but suddenly the touch feature stopped working.
that time i was just opening some menus and they closed automatically. it looks like that there is some button pressed. and the screen light never stops. it continuously remains on. all buttons are working perfectly and everything. on the touch feature is not working.
i upgraded my device with genuine shipped t-mobile wm6 rom and again it stopped at the starting screen where i have to click the screen and the device brings the window for stylus adjustment.
so i wanna ask that is this also possible that some touch drivers are corrupted or something like this.? or is this a hardware failure.?
Kind Regards
I had same problem, it was hardware. Thats why I said to change the lcd. It is theoretically possible to replace JUST the digitizer, BUT, it is a MAJOR hassle.
As for getting past the alignment stage, look up Remote Screen Alignment. Its a cab file that stores the alignment settings on your pc. You WILL have to have a friend that has the same phone so you can get their settings as you need to copy them to your pc first. You can then copy the settings to your phone so you can use it until you replace that pesky lcd...
Cheers.....
I had a similar problem with my hermes. After a lot of investigating, I found out that this is a heat related issue with the hermes. The unit will heat up an some connection somwhere gets messed up and continually registers ghost taps on the upper right corner of the screen, which causes the continual opening and closing of programs/task manager. This overloads the phone which then causes the screen to eventually become unresponsive due to excessive computing.
With my phone, it must be heat related because it will only occur during or after heavy use or overcharging. Other people have had this exact problem with the conclusion being overheating. The worse part is, there is apparently no way to fix this, replacing the screen doesn't change anything. setting your screen alignment very far left will fix the problem but then everything you tap needs to be compensated for.
Good luck, hate to be the harbinger of bad news, but it's better to know whats wrong and that you can't fix it then not know whats wrong and keep trying to fix it.
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
kingsfan said:
same problem here... only my hermes is overheating already after 5 minutes use...
in the morning it works and when i put it in front of the airconditioning the touchscreen also works...
somebody who has an idea where to look for a solution??
Click to expand...
Click to collapse
Some of the suggestions in the white screen thread/s might help. The problem is that those who have the heat related problem will find it very difficult to trace the actual fault. The heat may be causing miniscule expansions on the boards / components and connectors. The tiniest of cracks or poor connections can therefore break with the expansion.
Another theory is that rather than heat it might be a capacitor that is breaking down either over time or again through heating. Unless you are a skilled electronic engineer that is virtually impossible to check, particularly since schematics are not available.
You might just be lucky if you dismantled and re-assembled - it might just re-set a connector or adjust a board so it does not get affected in future. That would be very much a matter of luck and of course potentially the situation might be made worse!
Mike
Hi mates. I am back with some issue.. i moved my device to a repair center and he said that its a software issue. and he fixed my device without changing any rom.. i dont know how..
but again when i open some window like programs. the right scrollbar make a problem... when i move scrollbar it automatically press the top close button..i aligned my screen 3 times but same problem with right side scroll bar.
and after playing with it. the touch totally stopped.
now the thing is.all the buttons are working fine and everything is working fine. even sms and calls. but when i check sms and press my scroller button. it displays the right click menu instead of opening the sms. and the screen light is continuesly on. as something is pressed. so. i think this thing wil help. i am now trying this method to check my pc.
http://inuchanbt.blog54.fc2.com/blog-entry-99.html
check this out as well.
i will send you details soon.
might just have something lodged between the case and screen.. also to get rid of the screen alignment, cable it up and delete welcome from the startup programs and then reset it.. should get you past it so at least you can use it until you repair your screen
When I slide out my wizard's keyboard, the touch screen doesn't react to any touching any longer.
Anyone know how this can be fixed? If I re-close the wizard, the screen is fine again.
Very strange!
Yes xtrange!?
Its soo xtrange
does you upgrade your wizard... or got this issue since you own the device?
maybe a drop!!!!
We need every info you have done since it works to the stops time.
Well, there's one of two explanations that seem most likely to me:
1) Your device, due to some software malfunction, no longer responds correctly to touch input while in landscape mode. To test this, with the wizard keyboard still away in the locked position, open the screen settings, located in the 'System' tab of the control panel. Select an orientation of 'Landscape (Left-Handed)'. Does the device interpret touches properly now? If not, we've found your problem. You can return to portrait (normal mode) by sliding the keyboard all the way out and then returning it to the locked position.
2) One of the ribbon cables, due to age, damage, shoddy manufacturing, etc., has become loose. This means that the force of your keyboard sliding out may push a few of the internal contacts into a position where they no longer make a good connection. If this is the case, your problem most likely can be resolved by opening the device and securing the touchscreen ribbon cable. There's a service manual floating around that can help you with this, if you're brave enough, but I don't suggest you try it until you've evaluated the possibility of a software problem.
Haha nice. I never paid attention to notice that display screen. You were totally right. Swapping it to landscape via software, it is still working so it must be an internal cable.
Do you know if the same cable operates the 4 way arrow keys on the front face of the device? up/down works, but left/right does not, but this is all the time not just in landscape.
Synced said:
Haha nice. I never paid attention to notice that display screen. You were totally right. Swapping it to landscape via software, it is still working so it must be an internal cable.
Do you know if the same cable operates the 4 way arrow keys on the front face of the device? up/down works, but left/right does not, but this is all the time not just in landscape.
Click to expand...
Click to collapse
Chances are the flex cable between the mainboard & the screen sub-assembly is faulty & needs to be replaced.
You can find them on eBay or buy a faulty unit off eBay & re-use the flex cable to fix your unit.
Konker
I have a really annoying bug in my WP7 HD2. When i make a call, the screen goes black and i cannot access anything. The call connects fine but the whole phone locks up. I can't access the dial pad for using automated services, nor can i hang up. Hardware buttons do not work either, but light up briefly if i push one. I think its something to do with the light sensor, sometimes if i cover it and uncover, the screen quickly comes on then goes off again. Any ideas? I am using the latest radio from the stock HTC WM 6.5 ROM, and the newer (51t?) radio for WP7. I have tried older versions of both, and a few different WP7 roms all with the same problems.
WP7 Mango (xboxmod/yuki)
UK HTC HD2
This problem also happens on android.
Uhh, sounds awful 'cause you experience also on different Android...
Do you experience this also on a Stock WM 6.5 Rom (of course with the original radio and without hpsl)? If not, you can be relaxed cause it's no hardware fault then. If it's also present on WM 6.5, then it's very likely to be an hardware error.
a little update on my problem. it appears that if i tilt the phone at a 30 degree angle downwards, while in a call, the light sensor functions normally. so at least navigating those phone menues can be done! i think this is a hardware problem, my HD2 did suffer a pretty nasty fall (which resulted in a new screen!) so maybe there was some other damage beside the screen.
matthewharmon102 said:
a little update on my problem. it appears that if i tilt the phone at a 30 degree angle downwards, while in a call, the light sensor functions normally. so at least navigating those phone menues can be done! i think this is a hardware problem, my HD2 did suffer a pretty nasty fall (which resulted in a new screen!) so maybe there was some other damage beside the screen.
Click to expand...
Click to collapse
there are two sensors together to the left of the earphone at the top of the screen, one is a light sensor, the other a proximity sensor. It seems to be the proximity sensor that is at fault. When you put your ear to phone it switches screen off so you dont push buttons.
I have read that the prox sensor can become misaligned when replacing screen. Did it occur after this? warranty?
as soon as i make a call the screen switches off. also the auto brightness doesnt seem to be very responsive. the issue had happened before but it was more of a driver issue than a hardware fault. i noticed it more after the repair, but it was not instant. maybe one of the sensors was lose and after a few months of use it is now misaligned? the phone is out of warrenty, and the 3 month warrenty on the repair is also up, and i have no insurance anymore i am holding out for a new phone. just started a new job so hopefully i can get something outright without being tied to a contract
Same problem
I'm having the same problem I think I noticed it when it was running windows 6.5 but I really noticed it after 7 upgrade. as soon as I make a call I cant access anything. THe bad thing about it is this phone is a replacement. I just got it. Maybe they sent me a badly refurbished one. Has anyone found a solution to this. If i'm smart I know this is not as simple as changing a setting sound like re flash, erasing, re installing, etc.
did you try tilting the phone downwards towards you? when i do this the menu appears and i can access everything. normally i put it on speaker then the screen stays lit then i cna use it as normal