Database Users

Help! Stuck on Align Screen!

Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!

Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck

thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.

This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San

unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...

i updated my ROM. still stuck on the alignment screen!
any more ideas?

To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.

Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno

I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie

thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!

Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB

My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards

Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks

Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX

Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox

Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes

please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help

Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,

8525 Touchscreen Has Gone Crazy

Ok so my Cingular 8525 is basically unusable due to the touchscreen thinking it's getting taps in the upper right corner (upper left in landscape mode). This has the nice effect of closing programs down to the today screen in portrait mode or constantly popping up the start menu in landscape mode (about three times a second). Any ideas?
I tried soft resetting and also removing the battery for several minutes. Haven't tried a hard reset as I don't want to go through that except for a last resort. Tried wiping the screen with a soft cloth. There are no weird programs on the device except what everyone here uses.
I still have 5 days before the end of my 30 days return period with Cingular. If I bring it back will they just give me another one?

aroundlsu said:
Ok so my Cingular 8525 is basically unusable due to the touchscreen thinking it's getting taps in the upper right corner (upper left in landscape mode). This has the nice effect of closing programs down to the today screen in portrait mode or constantly popping up the start menu in landscape mode (about three times a second). Any ideas?
I tried soft resetting and also removing the battery for several minutes. Haven't tried a hard reset as I don't want to go through that except for a last resort. Tried wiping the screen with a soft cloth. There are no weird programs on the device except what everyone here uses.
I still have 5 days before the end of my 30 days return period with Cingular. If I bring it back will they just give me another one?
Click to expand...
Click to collapse
on your touchscreen problem.. i have seen this occur by someone improperly putting on a screen protector or maybe there is some dirt up there.. and if you take it back to the store they may give you a new one or make you call the warranty by mail line and get a replacement that way

..... or your OK button could be stuck down

I took a bottle of lens cleaner from my camera bag and thoroughly cleaned the screen. I ran my fingernails under the edge of the screen and really made sure no dirt was under there. Lo and behold, it seems to be working fine now. I browsed some RSS headlines for about 10 minutes with no problems.
Weird though, I have used an Ipaq 4705 WM5 pocket pc for two years now and really ran it through the ringer. It looks like it's been to war and back (which it has in a since) and never experienced errant screen taps. Oh well, still enjoying the 8525 (last phone was 2125).
Thanks so much!

kevino said:
..... or your OK button could be stuck down
Click to expand...
Click to collapse
good point, i had that problem once also, forgot all about it

aroundlsu said:
I took a bottle of lens cleaner from my camera bag and thoroughly cleaned the screen. I ran my fingernails under the edge of the screen and really made sure no dirt was under there. Lo and behold, it seems to be working fine now. I browsed some RSS headlines for about 10 minutes with no problems.
Weird though, I have used an Ipaq 4705 WM5 pocket pc for two years now and really ran it through the ringer. It looks like it's been to war and back (which it has in a since) and never experienced errant screen taps. Oh well, still enjoying the 8525 (last phone was 2125).
Thanks so much!
Click to expand...
Click to collapse
Just a note of caution!!! This is related to the screen alignment issue i.e. the touch sensitive area of the screen continuing beneath the bezel and causing unwanted touches whether through dust or the sticky gasket in there.
May not return, or will be cured again by the "business card" fix / or as you did a firm clean to release the screen from touching the bezel.
But, it's a question for you, if you only have 5 days left under warranty. Most people with the SA problem find the first signs appear in the first couple of weeks. I would certainly put it through it's paces, open up a few applications leave wifi on so it heats up, surf web over wifi etc etc as the added bit of heat generated internally was a known factor in exacerbating the problem. If all stays well over next couple of days maybe it'll be OK.
Would be good to get urgent feedback from anyone with a newer Hermes who's had this issue and what happened.
Mike

Argh, it's back. OK, I'm certain it's a touchscreen problem and not a button sticking as holding down OK will not cause the start menu to pop up while an application is up and holding the windows key will not close an app. Also the problem is delayed if I hold the stylus down on the screen. It's just the upper right (portrait mode) of the screen that is getting the errant screen tap (about three or four times a second).
I've ran a business card through the edges and it doesn't help. I'm not going to take this thing apart. I did that several times with the 2125 to fix unresponsive keys and joystick but the problems always reappear. My one year old 2125 is barely functional now. My g/f would rather keep her crap LG flip phone then inhieret the 2125 after watching me battle it. That's pretty sad.
I'm going to try a hard reset (second one in three weeks) and if that doesn't help I'm returning it to Cingular and getting my money back. Then I'll either buy another one or a blackjack. I like the 3g and love this device. It's my third Windows Mobile 5.0 product. I don't like the sub-par build quality on my second HTC product now. I paid $599 plus tax for this phone at a local Cingular store (despite the web store saying $550).

My advice for what it's worth is take it back. This screen business has a habit of coming and going and it's entirely possible you hard reset and everything is fine and two weeks later it's back. Also would be better to return with the issue present (not that they wouldn't believe you -would they?)
On the whole though this problem is much more rare than it was, so if you do get the same device again hopefully you will be luckier. If you get directly from shop though check the firmness of the key board clicking into place that seems to still be fairly common problem.
Not the best start to the new year!!
Mike

Well I got desperate and hard reset... I could barely get past the screen alignment startup so needless to say that didn't fix things. Having gone this far and thoroughly pissed at having to reinstall everything I decided to loosen those screws on the back and run a card around the edges.
So far, it's working! I'm not content settling on this hack though so I'm bringing it back Tuesday and will update on my experience at the retail store (not looking forward to that).
Happy new year and thanks for all the super fast responses guys!

Alignment
I was browsing the www the other day and saw a korean/ japanese site showing the inside of these precious devices, and (as pointed out above) how the seal/ gasket underneath the bezel is the root cause of our anguish.
There were some detailed pics of how you can DIY, and remove the gasket, but it's no where near me basic level of competency.
Why would they design a touch-screen to big for the device I wonder???

there is also the business card trick about sliding it underneath the edges to loosen the gasket... there is a whole thread on this screen alignment issue

what site shows how to fix the gasket?
There is a post about someone seeing a site showing how to fix the gasket proplem on the touch screen. Could I please get the URL??

johniz1967 said:
There is a post about someone seeing a site showing how to fix the gasket proplem on the touch screen. Could I please get the URL??
Click to expand...
Click to collapse
Look down this page. Keep in mind non of the theoretical solutions is guaranteed/
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
Mike

Just got back in from my local Cingular store and actually had a pleasant, hassle-free experience exchanging my 8525 for a brand new one. I explained to the CSR the issue and she immediately understood the problem (must not be the first guy walking in there about this).
Unfortunately, she didn't have any in stock but merrily called around and found six others in stock at nearby stores. So off I went to the next store and had the old 8525 exchanged for a new one in less then ten minutes. The CSR didn't even bother to look at the old phone or check the accessories I returned with it.
The new 8525 is syncing up as I write this and immediately I notice some things are different. First of all, written on the side of the box is 12/26. So we know this phone is probably brand new. The keyboard does indeed click in and out more firmly then my old one. The USB cable plugs in tighter (a good thing, I was always getting USB connection problems), and lo and behold Windows Vista installed HTC sync drivers then Media Player automatically recognized the device (never did any of that on the old one).
I'm using the Windows Mobile Device Center Beta on Vista RTM and it just finished syncing without any problems. Moral of this story is if your 8525 is experiencing any problems at all and you are within 30 days, return it for a hassle free refund.

Good news and you're absolutely right about getting it back within warranty if there's a fault.
Great stuff!
Mike

aroundlsu said:
Just got back in from my local Cingular store and actually had a pleasant, hassle-free experience exchanging my 8525 for a brand new one. I explained to the CSR the issue and she immediately understood the problem (must not be the first guy walking in there about this).
Unfortunately, she didn't have any in stock but merrily called around and found six others in stock at nearby stores. So off I went to the next store and had the old 8525 exchanged for a new one in less then ten minutes. The CSR didn't even bother to look at the old phone or check the accessories I returned with it.
The new 8525 is syncing up as I write this and immediately I notice some things are different. First of all, written on the side of the box is 12/26. So we know this phone is probably brand new. The keyboard does indeed click in and out more firmly then my old one. The USB cable plugs in tighter (a good thing, I was always getting USB connection problems), and lo and behold Windows Vista installed HTC sync drivers then Media Player automatically recognized the device (never did any of that on the old one).
I'm using the Windows Mobile Device Center Beta on Vista RTM and it just finished syncing without any problems. Moral of this story is if your 8525 is experiencing any problems at all and you are within 30 days, return it for a hassle free refund.
Click to expand...
Click to collapse
since your appears to be new from 12/26.. i am curious what firmware is on that phone.. details please

Cingular 8525 touch screen no working
I am having a problem with the touch screen on my 8525. My phone was working fine then the then the screen stopped responding. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do.
The changes I have made the same day prior to it not working are as follows:
-Unlocked with Hermes SIM Unlock
-Installed latest Cingular ROM
-Installed fit4cat Hermes Tweaker v1.1a
The phone worked fine for about 12 hrs before the touch screen stopped working.
Any suggestions?

Hey there, I have had the problem before (about 3.5 weeks ago). I had to send it in for service (since I am not a Cingular customer anymore but use the 8525 with T-mobile).Good luck.
wedgesurfer said:
I am having a problem with the touch screen on my 8525. My phone was working fine then the then the screen stopped responding. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do.
The changes I have made the same day prior to it not working are as follows:
-Unlocked with Hermes SIM Unlock
-Installed latest Cingular ROM
-Installed fit4cat Hermes Tweaker v1.1a
The phone worked fine for about 12 hrs before the touch screen stopped working.
Any suggestions?
Click to expand...
Click to collapse

Himalaya screen alignment problems

I've looked left, right and centre for answers on this but I now admit defeat - I can't figure out why my digitizer loses it's alignment after a few minutes.
I've read about this happening with other models but not so much with Himalayas. Mine is an Orange SPV M1000 and originally came with Windows 2003. After a week I upgraded to 2003SE and was initially fine, then all of a sudden the digitizer alignment started to drift. I.e. you'd tap for example the OK button and the clock would come up instead. It seemed to register taps a bit to the left to where I was actually tapping.
Thinking it was a software issue I upgraded to WM5 but the problem continued. Going back to the original 2003 seemed to fix it, then I gave 2003SE another go with a different ROM. It was ok for a month but yesterday it started again.
I opened the PDA up and removed the screen foams as suggested elsewhere but to no avail. The alignment only lasts for a few taps then starts drifting again.
What causes this??? Is it a software bug? Hardware problem? Hard reset makes no difference. Should I just go back to 2003 and hope for the best?
Help someone!
Thanks...

I had the same problem with my previous PDA, Palm Vx. Back then it was surely a hardware problem, but I never heard that a himalaya suffers from that defect as well.
Try using a brush to clean dust and sand at the adges of the screen. Even a single grain of sand can cause this problem.
Good luck!

Screen alignment problem
Hey guys my O2 XDA 2i is not starting . after the welcome screen, it shows the screen alignment screen. and you just keep tapping for ages and it never boots further. what should i do??? any body has a solution?? I have connected it to active sync and i can access the files . but the phone is not ready to go further.

i have this problem now >.<

I fear your touch screen has snuffed it my friend. My XDA2 was doing exactly the same thing. There is a topic in this forum about the touchscreen which i have posted on.
You basically are looking around £30 for a screen with the digitiser attached, look on ebay. You need patience, opening the pda is tricky. You must remove the screen to find out which replacement you need (there are two different types). You can remove the touchpad from the actual screen and replace but this will involve soldering.... trust me when i say a straight swap will save you alot of time and cussing.
Hope this helps!

Sorry..... to avoid confusion i was posting about the PDA being stuck at the screen alignment stage from cold boot as dhawalkedar posted.

[Q] Replacing LCD and or Digitizer

Hey guys,
I just ended up with a g1 for a good deal. Only problem is that the touchscreen has a problem were it will shake back and forth between screens. I mean If im on the home page, and i slide it left or right to the other pages. It dances between the 2 for a couple for a seconds. Also I cant touch anything in the bottom right hand corner of the screen. So that brings me to my question. Since the glass is intact, that would mean that the digitizer is busted? As you may have noticed I really dont know. But if anyone could offer any help in my direction because I'd like to fix this myself. As Always...
Thanks in advance,
Lord CraiguS

Please i have the same problem. I would like to know thanks.

Same problem
As for me, this problem started when i`ve replaced the digitizer with a new one. It seems exactly the same as you described. I`ve noticed, that it dissapears temporary when i block the device (power button) and unblock it again. But sooner or later it appears again.
I suppose it is some internal bad contact in connection or in a flexcable of touchscreen.
However, not solved this problem yet.

Seems to be that i found a solution at least for my G1. I`ve installed a new CyanogenMOD 6.1.0-RC1 (i had 6.0.0 previously) - and the problem is not appearing for at least 2 hours!
I suppose it is somehow related with software handling of touchscreen taps.

[Q] Wandering screen alignment??

Hi all,
My trusty blackstone has begin letting me down and I don't know if flashing a new rom will help, or if it is something physical that is breaking / broken. I'm using the Stonehenge ROM with CHT and everything has been fine for months.
Recently the touch screen allignment just seems to 'wander' sometimes just a little, other times quite a lot (so much that using the fake hardware buttons at the bottom of the phone, brings up the start menu). This means that intermittently I cannot answer calls, and typing a message on the SIP is an absolute nightmare!
The start menu icons do not seem to be as affected as the home screen and CHT, and I can quite easily get to the phone settings and recalibrate the screen - this will help for a short while but the alignment drifts again.
Restarting the phone has a temporary positive effect but it doesn't last.
Anyone else experienced this?

I have exactly the same problem.
Dissembled the whole device, blown some hot air but didn't help. Seems it's a HW fault. But I have a doubt whether the problem is in digitizer or in control board.

It's definitely one of the more frustrating problems that I've ever had with the phone.
I might try flash a new ROM then give up if that doesn't work. At least I won't be tempted to disassemble as it has already been tried, tbh I'd have just tried the tin of compressed air too, I don't trust my soldering skills for tiny electronics.
It is getting progressively worse, the touch area of the screen has slipped so low now that I can't use half the screen.

Screen Alignment Fix
Have a look on this one, maybe this will help you...http://forum.xda-developers.com/showthread.php?t=538113