Related
Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!
Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck
thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.
This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San
unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...
i updated my ROM. still stuck on the alignment screen!
any more ideas?
To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.
Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno
I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie
thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!
Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB
My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards
Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks
Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX
Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox
Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes
please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help
Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,
Ok so my Cingular 8525 is basically unusable due to the touchscreen thinking it's getting taps in the upper right corner (upper left in landscape mode). This has the nice effect of closing programs down to the today screen in portrait mode or constantly popping up the start menu in landscape mode (about three times a second). Any ideas?
I tried soft resetting and also removing the battery for several minutes. Haven't tried a hard reset as I don't want to go through that except for a last resort. Tried wiping the screen with a soft cloth. There are no weird programs on the device except what everyone here uses.
I still have 5 days before the end of my 30 days return period with Cingular. If I bring it back will they just give me another one?
aroundlsu said:
Ok so my Cingular 8525 is basically unusable due to the touchscreen thinking it's getting taps in the upper right corner (upper left in landscape mode). This has the nice effect of closing programs down to the today screen in portrait mode or constantly popping up the start menu in landscape mode (about three times a second). Any ideas?
I tried soft resetting and also removing the battery for several minutes. Haven't tried a hard reset as I don't want to go through that except for a last resort. Tried wiping the screen with a soft cloth. There are no weird programs on the device except what everyone here uses.
I still have 5 days before the end of my 30 days return period with Cingular. If I bring it back will they just give me another one?
Click to expand...
Click to collapse
on your touchscreen problem.. i have seen this occur by someone improperly putting on a screen protector or maybe there is some dirt up there.. and if you take it back to the store they may give you a new one or make you call the warranty by mail line and get a replacement that way
..... or your OK button could be stuck down
I took a bottle of lens cleaner from my camera bag and thoroughly cleaned the screen. I ran my fingernails under the edge of the screen and really made sure no dirt was under there. Lo and behold, it seems to be working fine now. I browsed some RSS headlines for about 10 minutes with no problems.
Weird though, I have used an Ipaq 4705 WM5 pocket pc for two years now and really ran it through the ringer. It looks like it's been to war and back (which it has in a since) and never experienced errant screen taps. Oh well, still enjoying the 8525 (last phone was 2125).
Thanks so much!
kevino said:
..... or your OK button could be stuck down
Click to expand...
Click to collapse
good point, i had that problem once also, forgot all about it
aroundlsu said:
I took a bottle of lens cleaner from my camera bag and thoroughly cleaned the screen. I ran my fingernails under the edge of the screen and really made sure no dirt was under there. Lo and behold, it seems to be working fine now. I browsed some RSS headlines for about 10 minutes with no problems.
Weird though, I have used an Ipaq 4705 WM5 pocket pc for two years now and really ran it through the ringer. It looks like it's been to war and back (which it has in a since) and never experienced errant screen taps. Oh well, still enjoying the 8525 (last phone was 2125).
Thanks so much!
Click to expand...
Click to collapse
Just a note of caution!!! This is related to the screen alignment issue i.e. the touch sensitive area of the screen continuing beneath the bezel and causing unwanted touches whether through dust or the sticky gasket in there.
May not return, or will be cured again by the "business card" fix / or as you did a firm clean to release the screen from touching the bezel.
But, it's a question for you, if you only have 5 days left under warranty. Most people with the SA problem find the first signs appear in the first couple of weeks. I would certainly put it through it's paces, open up a few applications leave wifi on so it heats up, surf web over wifi etc etc as the added bit of heat generated internally was a known factor in exacerbating the problem. If all stays well over next couple of days maybe it'll be OK.
Would be good to get urgent feedback from anyone with a newer Hermes who's had this issue and what happened.
Mike
Argh, it's back. OK, I'm certain it's a touchscreen problem and not a button sticking as holding down OK will not cause the start menu to pop up while an application is up and holding the windows key will not close an app. Also the problem is delayed if I hold the stylus down on the screen. It's just the upper right (portrait mode) of the screen that is getting the errant screen tap (about three or four times a second).
I've ran a business card through the edges and it doesn't help. I'm not going to take this thing apart. I did that several times with the 2125 to fix unresponsive keys and joystick but the problems always reappear. My one year old 2125 is barely functional now. My g/f would rather keep her crap LG flip phone then inhieret the 2125 after watching me battle it. That's pretty sad.
I'm going to try a hard reset (second one in three weeks) and if that doesn't help I'm returning it to Cingular and getting my money back. Then I'll either buy another one or a blackjack. I like the 3g and love this device. It's my third Windows Mobile 5.0 product. I don't like the sub-par build quality on my second HTC product now. I paid $599 plus tax for this phone at a local Cingular store (despite the web store saying $550).
My advice for what it's worth is take it back. This screen business has a habit of coming and going and it's entirely possible you hard reset and everything is fine and two weeks later it's back. Also would be better to return with the issue present (not that they wouldn't believe you -would they?)
On the whole though this problem is much more rare than it was, so if you do get the same device again hopefully you will be luckier. If you get directly from shop though check the firmness of the key board clicking into place that seems to still be fairly common problem.
Not the best start to the new year!!
Mike
Well I got desperate and hard reset... I could barely get past the screen alignment startup so needless to say that didn't fix things. Having gone this far and thoroughly pissed at having to reinstall everything I decided to loosen those screws on the back and run a card around the edges.
So far, it's working! I'm not content settling on this hack though so I'm bringing it back Tuesday and will update on my experience at the retail store (not looking forward to that).
Happy new year and thanks for all the super fast responses guys!
Alignment
I was browsing the www the other day and saw a korean/ japanese site showing the inside of these precious devices, and (as pointed out above) how the seal/ gasket underneath the bezel is the root cause of our anguish.
There were some detailed pics of how you can DIY, and remove the gasket, but it's no where near me basic level of competency.
Why would they design a touch-screen to big for the device I wonder???
there is also the business card trick about sliding it underneath the edges to loosen the gasket... there is a whole thread on this screen alignment issue
what site shows how to fix the gasket?
There is a post about someone seeing a site showing how to fix the gasket proplem on the touch screen. Could I please get the URL??
johniz1967 said:
There is a post about someone seeing a site showing how to fix the gasket proplem on the touch screen. Could I please get the URL??
Click to expand...
Click to collapse
Look down this page. Keep in mind non of the theoretical solutions is guaranteed/
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
Mike
Just got back in from my local Cingular store and actually had a pleasant, hassle-free experience exchanging my 8525 for a brand new one. I explained to the CSR the issue and she immediately understood the problem (must not be the first guy walking in there about this).
Unfortunately, she didn't have any in stock but merrily called around and found six others in stock at nearby stores. So off I went to the next store and had the old 8525 exchanged for a new one in less then ten minutes. The CSR didn't even bother to look at the old phone or check the accessories I returned with it.
The new 8525 is syncing up as I write this and immediately I notice some things are different. First of all, written on the side of the box is 12/26. So we know this phone is probably brand new. The keyboard does indeed click in and out more firmly then my old one. The USB cable plugs in tighter (a good thing, I was always getting USB connection problems), and lo and behold Windows Vista installed HTC sync drivers then Media Player automatically recognized the device (never did any of that on the old one).
I'm using the Windows Mobile Device Center Beta on Vista RTM and it just finished syncing without any problems. Moral of this story is if your 8525 is experiencing any problems at all and you are within 30 days, return it for a hassle free refund.
Good news and you're absolutely right about getting it back within warranty if there's a fault.
Great stuff!
Mike
aroundlsu said:
Just got back in from my local Cingular store and actually had a pleasant, hassle-free experience exchanging my 8525 for a brand new one. I explained to the CSR the issue and she immediately understood the problem (must not be the first guy walking in there about this).
Unfortunately, she didn't have any in stock but merrily called around and found six others in stock at nearby stores. So off I went to the next store and had the old 8525 exchanged for a new one in less then ten minutes. The CSR didn't even bother to look at the old phone or check the accessories I returned with it.
The new 8525 is syncing up as I write this and immediately I notice some things are different. First of all, written on the side of the box is 12/26. So we know this phone is probably brand new. The keyboard does indeed click in and out more firmly then my old one. The USB cable plugs in tighter (a good thing, I was always getting USB connection problems), and lo and behold Windows Vista installed HTC sync drivers then Media Player automatically recognized the device (never did any of that on the old one).
I'm using the Windows Mobile Device Center Beta on Vista RTM and it just finished syncing without any problems. Moral of this story is if your 8525 is experiencing any problems at all and you are within 30 days, return it for a hassle free refund.
Click to expand...
Click to collapse
since your appears to be new from 12/26.. i am curious what firmware is on that phone.. details please
Cingular 8525 touch screen no working
I am having a problem with the touch screen on my 8525. My phone was working fine then the then the screen stopped responding. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do.
The changes I have made the same day prior to it not working are as follows:
-Unlocked with Hermes SIM Unlock
-Installed latest Cingular ROM
-Installed fit4cat Hermes Tweaker v1.1a
The phone worked fine for about 12 hrs before the touch screen stopped working.
Any suggestions?
Hey there, I have had the problem before (about 3.5 weeks ago). I had to send it in for service (since I am not a Cingular customer anymore but use the 8525 with T-mobile).Good luck.
wedgesurfer said:
I am having a problem with the touch screen on my 8525. My phone was working fine then the then the screen stopped responding. I was able to navigate via keyboard but that was it. I did a soft reset and it did not help. I then did a hard reset and the screen went to the setup and wants to align the screen which obviously I cannot do.
The changes I have made the same day prior to it not working are as follows:
-Unlocked with Hermes SIM Unlock
-Installed latest Cingular ROM
-Installed fit4cat Hermes Tweaker v1.1a
The phone worked fine for about 12 hrs before the touch screen stopped working.
Any suggestions?
Click to expand...
Click to collapse
Hi, going through the emails on this list was indeed very useful. I bought an iMate JASJAM in January 2007 and it started giving me a weird problem with the screen.
The phone was working perfectly OK till Mid Feb when I started noticing that any application I opened (including phone or contacts) got closed automatically within a second. I observed carefully and saw that the 'X' on the top left corner of the screen was probably getting clicked on its own. I suspected it is most probably a screen problem and took it to the iMate service center. They promptly replaced the screen in 2 days.
It worked fine for 15 days before I am seeing the problem again. Could someone help me please. I am seriously dependent on email through my phone for my work. Would appreciate any sort of guidance, even if it seems obvious.
My JASJAM is 647XX s/n based
Thanks a ton,
Aditya Deshoande
If indeed the X is getting phantom taps, this is not a screen problem as such. In other words, you could replace the screen time and again and it would recur. The issue is that the screen gets pressre/pressed by the bezel around the screen. The screen is rather stupidly sensitive to touches even below the bezel. Pressure can arise from a slight twist in bezel, from heat expansion and from dust trapped between bezel and screen. You might try the "business card solution" - though it is not guaranteed.
I would also take a backup and do a hard reset. Try the problem apps without restoring the backup. This will identify whether it's software or the SA related problem.
f the problem is still there, I would demand a replacement not a fix, because if something is out of line it's not going to be fixed by swapping screens.
Mike
Thank you
Mike,
Thank you for posting a reply so quickly. I suspected it is not just a screen alignment issue the moment it appeared again. None of the fixes mentioned for the SA issue work. I just wanted to check if anyone has any suggestions to try something. There are no applications installed by me and I have tried hard reset. In fact the crosshair in the align screen application keeps moving without me touching the screen.
The problem is that this problem makes the phone useless because I cannot open the dialer. We need to be extremely careful of what iMate and HTC seem to be shipping out. This is a damn expensive phone to have such problems.
I will request for a replacement but would not be surprised if I am refused and told that it will be repaired since it is warranty.
Let us see if I need to drag them to consumer forum. I will, if the need arises.
Regards
Adi
Good luck Adi - I hope it works out. Yes that jumping around of the cross hairs does prove there is pressure being put on somewhere. Indeed HTC did appear to have largely resolved the SA and SA related problems - but I'm still seeing quite a few.
Cheers
Mike
Heats up during charging
Hi Mike,
Perhaps the problem is compounded by the fact that it really heats up if you charge the phone while it is still in the cover. The one with a belt clip that comes in the box
My screen does not respond to any taps anymore. Which in a way is good because I am at least able to call as well as send/receive emails.
Regards
Adi
Same problem here!
So my Hermes, which just got replaced by Cingular after the "red light..not charging problem" (Thanks for the pointers on that Mike!). But my new unit is also having phantom clicks on the x or in landscape the Start menu kept getting clicks. And I too got the moving crosshairs during screen alignment setup. Now the whole screen is whacked, not repsonding to any clicks.
Cingular are sending out another unit. I love my hermes, but seriously getting worried about the reliability of these units. I really can;t be without my unti working for too long, I'm stcuk having to go back to my SE P900 (with a flaky battery) or my SE S700 which sux.
It is a worry and very frustrating. However, when you get a good one it is well worth it. A hassle I know, but some folks here say they've been through 3/4 before being happy. This is the secret I think, put up with no physical defect and get an immediate replacement. Use a cheap mobile while you wait for the replacement. Most of the 'pain' comes from trying this and that and the other to get the device working and perhaps 6 out of ten times you fail. Use the warranty without hesitation. There ARE good ones out there!
My thought for today!!
Mike
Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!
SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?
Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.
I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.
Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.
Anybody any idea? advice?
I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Anyone anyone?
HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
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Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.
mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
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Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
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Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
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Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?
i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .
dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
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Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.
I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.
Hello,
I've recently been looking around online to figure out a solution to my problem and I came across this forum, I honestly had no clue of all of the things possible with this phone...
I have an At&t 8525 (in august I will have had it for a year) and just yesterday I started having problems with the touchscreen, when I would try to use the touchscreen nothing would be functional...after messing around on the screen I found out that the lower right hand corner of the screen (the right hand corner when the keyboard is in use) pulls up the start menu...although the touchscreen didn't work the phone itself still did, I could access the start menu and other actions on the phone by pushing the soft keys...
This morning I started toying with my phone again and it worked normally for some time and then eventually the screen started to do the same as it was doing before...so thinking that the problem was a virus or something, I figured I would reinstall wm6 back onto the phone hoping that it'd restore everything to normal...now I'm stuck on the 'welcome to windows mobile green screen' and only once have I gotten to the 'align screen'...
I truly don't know what or how to fix this problem with my touchscreen and I'm really new to all of these phone experiences...(I'm pretty sure returning the phone is out of the question)
So any help given would be very much apriciated,
-Ben
benman715 said:
Hello,
I've recently been looking around online to figure out a solution to my problem and I came across this forum, I honestly had no clue of all of the things possible with this phone...
I have an At&t 8525 (in august I will have had it for a year) and just yesterday I started having problems with the touchscreen, when I would try to use the touchscreen nothing would be functional...after messing around on the screen I found out that the lower right hand corner of the screen (the right hand corner when the keyboard is in use) pulls up the start menu...although the touchscreen didn't work the phone itself still did, I could access the start menu and other actions on the phone by pushing the soft keys...
This morning I started toying with my phone again and it worked normally for some time and then eventually the screen started to do the same as it was doing before...so thinking that the problem was a virus or something, I figured I would reinstall wm6 back onto the phone hoping that it'd restore everything to normal...now I'm stuck on the 'welcome to windows mobile green screen' and only once have I gotten to the 'align screen'...
I truly don't know what or how to fix this problem with my touchscreen and I'm really new to all of these phone experiences...(I'm pretty sure returning the phone is out of the question)
So any help given would be very much apriciated,
-Ben
Click to expand...
Click to collapse
This is a loose connection between the main .. device and the touch screen . There is this cable that connects the screen and the keypad .. that has a loose contact. press the screen and the keypad together and the touch sreen should start working again . i had this same issue i don't know how to fix it.
Sounds like this problem here:
http://forum.xda-developers.com/showthread.php?t=288233
The above is an old thread. You can try the old business card trick (though it's by no means guaranteed to work). You could try a dis-assembly and reconstruction, double checking connections - particularly the screen to d-pad connection.
The Hermes unlike the Kaiser is very prone to this kind of problem and despite the threads you may see, guaranteeing a fix, I don't believe there is one fix for this problem. This is because there are several variables that can cause the problem and it just depends whether your case is caused by:
Dust trapped under the bezel
A loose connector - possibly d/pad to screen
A failed capacitor on d/pad or main board
Another failed component
Digitizer coming unglued from LCD
etc
Mike
Had the same problem right before EVERYTHING went white. Replaced the lcd altogether, about $110Aud on ebay, and everthing works great again.
Cheers....