Database Users

Qtek 9100 corrupts sim card

I have a Qtek 9100 running the latest ROM and radio, etc on the Cingular network. The other day I get no signal, and reboot do not fix the problem. I take the sim card, and put it in a different phone. The other phone gets a signal, but says I can make emergency calls only. After about an hour on the phone with a Cingular rep I agree to drive to the store and get a replacement card. The replacement card fixed the problem. 4 days later, I am back to the same problem. The cingular rep is now blaming the phone after they can't figure out whats wrong. He is telling me the phone is "Zapping" the sim card. I find this hard to believe, but has anyone had this problem before? Has anyone ever tried to do an RMA with Qtek? Any help would be great, as i'm ready to put this 9100 on ebay and be done with it, unless an RMA with Qtek is worth it.

Happened to me last week with my 9100 (still running the original ROM). Got a new SIM and it's been running fine since.

i've had my 9100 rom on my 8125 for acout 2 weeks now without any major problems. the only problem I have is that it switches back and forth from gprs to edge a lot, but it doesn't bother me.
have you tried to reflash back to the cingular rom? it couldn't hurt.

I actually am running the Cingular ROM. I already replaced the SIM card 4 days ago, and it worked for about 4 days until it broke again. It doesnt make much sense, because something has to be corrupting the SIM card. When I ran *#*#364#*#* GSM utility, it would give me no data at all. Obviously the SIM card is dead (But still reads contacts on the SIM), and reauthorizing it does nothing to restore it. I will get a replacement today and verify the SIM continues to work in a different handset before I put it back in the 9100. Also I plan to factory default, and upgrade to latest ROMS etc before I try it again just in case. If anyone has any other ideas, let me know. Thanks.

aqueous said:
I actually am running the Cingular ROM. I already replaced the SIM card 4 days ago, and it worked for about 4 days until it broke again. It doesnt make much sense, because something has to be corrupting the SIM card. When I ran *#*#364#*#* GSM utility, it would give me no data at all. Obviously the SIM card is dead (But still reads contacts on the SIM), and reauthorizing it does nothing to restore it. I will get a replacement today and verify the SIM continues to work in a different handset before I put it back in the 9100. Also I plan to factory default, and upgrade to latest ROMS etc before I try it again just in case. If anyone has any other ideas, let me know. Thanks.
Click to expand...
Click to collapse
Aqueous, very much the same problem here. I got my Qtek9100 yesterday and I am connecting to Cingular. When I switch on the phone it takes forever to latch to network. The
Y.
Y..
Y... keeps happening for ever and ever. But once, it latches it stays on to it firmly. If I put the sim in my old phone Nokia3230, it just connects to cingular with a snap as soon as the phone is switched on. When I tap on the " Y " region it shows "searching...". I also tried doing a manual/automatic network detection in settings. During the time the "Y. Y.. Y..." keeps going, the manual detection of networks doesnt show a single network in the list. I dont know what could the problem be, since the sim just works perfect in old phone.
By the way, what does
aqueous said:
When I ran *#*#364#*#* GSM utility, it would give me no data at all..
Click to expand...
Click to collapse
do ? Can you let me know ?
Anup

cingular gsm service dropping on 8525

i have a cingular 8525 and since yesterday, it keeps dropping my gsm service completely. like i look at my phone and there is an "X" on the service bars, and the service LED is not flashing. if i soft reset the device, or shut the phone part off and back on, it picks up service again (full bars, as usual). also, i tried plugging my SIM back into my old treo 650, and i dont see this problem. is it related to the 3g network? i haven't made any software changes since yesterday. faulty hardware? really frustrating, help would be appreciated. thanks.

k4ffy said:
i have a cingular 8525 and since yesterday, it keeps dropping my gsm service completely. like i look at my phone and there is an "X" on the service bars, and the service LED is not flashing. if i soft reset the device, or shut the phone part off and back on, it picks up service again (full bars, as usual). also, i tried plugging my SIM back into my old treo 650, and i dont see this problem. is it related to the 3g network? i haven't made any software changes since yesterday. faulty hardware? really frustrating, help would be appreciated. thanks.
Click to expand...
Click to collapse
shouldnt be caused by the 3g network, do you have the white 3G sim with the orange flaming 3G on it? This could also very well be hardware or the radio... so many variable with this... i would vote for 3 possible issues, either hardware, radio rom, or sim card.. take your pick.. the sim will be the easiest to try, if you dont have the white 3G then just walk into a cingular store, tell them they sold you the 8525 without the 3G sim and they will replace it for free.. well they did with me anyway

shogunmark said:
shouldnt be caused by the 3g network, do you have the white 3G sim with the orange flaming 3G on it? This could also very well be hardware or the radio... so many variable with this... i would vote for 3 possible issues, either hardware, radio rom, or sim card.. take your pick.. the sim will be the easiest to try, if you dont have the white 3G then just walk into a cingular store, tell them they sold you the 8525 without the 3G sim and they will replace it for free.. well they did with me anyway
Click to expand...
Click to collapse
i dont have the flaming 3g on my sim, no. i'll get it replaced, then see what happens. thanks.

k4ffy said:
i dont have the flaming 3g on my sim, no. i'll get it replaced, then see what happens. thanks.
Click to expand...
Click to collapse
its a good place to start, i know i had data trouble with the old sim, after i got the one it solved my problems

shogunmark said:
its a good place to start, i know i had data trouble with the old sim, after i got the one it solved my problems
Click to expand...
Click to collapse
the only disconcerting thing is that i had the HTC TyTn for a month before i got the 8525, and i never had this problem with it, same sim and everything.

here's a thread about it on the cingular customer forums, people having the same problem with their 8525's
http://forums.cingular.com/cng/board/message?board.id=cingular&message.id=24766&jump=true#M24766

k4ffy said:
the only disconcerting thing is that i had the HTC TyTn for a month before i got the 8525, and i never had this problem with it, same sim and everything.
Click to expand...
Click to collapse
good point... i can say that i have had signal issues with both 1.16 and 1.20 radio but not to the extent that you are having, and the new sim solved alot of issues for me in the beginning.. Now i dont have any issues when in a GSM area, only seem to have issues in a 3G area

ok got the new SIM Card, but the problem persists. hardware?

I've had the Cingular 8525 for a week and it has one of the newer 64MB SIM cards (same that the Sierra AirCard 860 uses and required for 3G network access). I haven't had any call dropping problems at all. If it persists I'd get a replacement ASAP.
Music Man

got myself a brand new 8525 from my local cingular store at the end of last week, and the problem persists. i also have one of the new flaming 3G SIM cards. the only thing i can think of now is the network in my area. any other thoughts/ideas?

k4ffy said:
got myself a brand new 8525 from my local cingular store at the end of last week, and the problem persists. i also have one of the new flaming 3G SIM cards. the only thing i can think of now is the network in my area. any other thoughts/ideas?
Click to expand...
Click to collapse
did you have this problem prior to the 8525? also go to start>settings>system, then tick device information and tell me what radio version you have

shogunmark said:
did you have this problem prior to the 8525? also go to start>settings>system, then tick device information and tell me what radio version you have
Click to expand...
Click to collapse
did not have this problem prior to getting the 8525. had a tytn for a few weeks and didn't experience this (although it did have the screen alignment problem which is why i had to get rid of it). i have had the problem with both 8525's. my radio version is 1.16.00.00

Can't add much to the discussion...but I have an SPV M31000 (Orange Tytn Flavor) And ahve the same issue when in an area which switches between UTMS and EDGE. It also appears it will sometimes lock a call.

I can't add too much either. I've got an 8525, and I do experience the issue at my company's current office (thankfully not the one I actually work out of though, as I'm at a client site and rarely at the home office). I find my issue seems to be specifically with being on a fringe area of UMTS/GPRS. GPRS is a much stronger signal that the UMTS, so I see it swapping frequently. Sometimes it drops completely. Weird thing is though that it doesn't happen all the time..

sk0t said:
I can't add too much either. I've got an 8525, and I do experience the issue at my company's current office (thankfully not the one I actually work out of though, as I'm at a client site and rarely at the home office). I find my issue seems to be specifically with being on a fringe area of UMTS/GPRS. GPRS is a much stronger signal that the UMTS, so I see it swapping frequently. Sometimes it drops completely. Weird thing is though that it doesn't happen all the time..
Click to expand...
Click to collapse
sounds pretty much like what is happening to me. the annoying part is that it doesn't pick up the signal automatically again once i'm out of that fringe area. if that was the case i could live with it, but i miss calls all the time because of this.

HTC TyTn Cingular 8525 Sim and other issues
I have an HTC TyTn since October 12, 2006, and have had a great deal of problems, but none in Japan while traveling, only in the US. Cingular is constatntly changing and upgrading its services, its servers and its policies. My SIM which worked until 12/26//06 never allowed a SMS message through since then? It seems now to be caused by the fact that I have the old SIM, but was never a problem till Cingular upgraded its towers?
The Phone portion will not work well in the UMTS mode, and the techs say that it is because the towers are not all turned on as yet in my area. If you try and have the Outlook and lets say AOL turned on to download, when the phone is in GPRS mode, your calls are blocked when the AOL goes out to check for mesages. The techs say it is not the same on UMTS. The UMTS uses more battery, but especially if the phone is looking for messages often to other than Outlook. Of course the programs never close, even IE, unless you shut them down manually in settings/system/memory/running programs.

Could the UK Touch HD people on the O2 network please read this and test something?

I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud

I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V

I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.

Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?

Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay

I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.

My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW

HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)

Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!

Does anyone have any idea? Please!! It's doing my head in!

When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.

So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?

nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone

Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?

Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon

The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !

Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !

Signal stop working! :(

I woke up this morning and the signal was good and strong. Then at 10 am there was no signal on the phone. Tried to get a signal outside and no luck. I called T-mobile but they don't really know what is going on. I tried flashing another radio to see if it was the radio and still same problem. Hmmm what could be the problem I am in New York. Any one else experiencing a signal problem? Or if anyone had this problem before and fixed it. Any help is appreciated.

You aren't getting anything? No 3G, Edge or just regular?

Nothing no 3G no Edge nor phone works its stays on searching

hard reset doesn't work either?

Nope ^^ tried removing battery, hard reset, changing radios, and manually choosing carrier... I will try the sim card in another phone to see if its the phone

Call tech support back they told my brother they have had several of these calls but no one called them back after they told them to go change their sim card.
We tried the SIM card in another phone and same thing-no signal. So he went to T-mobile store and was issued a new SIM. Still no signal. In my brother's case it has to be an account problem so your best bet is to start there. Maybe try a SIM from another account, even one from ATT should work.

Got it working Thank you all for the advice. Apparently it was a sim card problem. I got a new sim card and I am up and running ^^

[Q] Wildfire / Vodafone signal problem

Some weeks ago I bought my wife a Wildfire from Ebay. It seems to work fine and picks up a great signal on every network except Vodafone. I tried the HTC helpline and took it to a Vodafone store but neither could help.
Now I've bought another for myself and, would you believe it, the exact same problem with this one.
If I take out the Vodafone sim and put it into an HTC Magic it immediately picks up a strong signal. As soon as I put the sim back into either of the Wildfires it gets either nothing or a very limited signal.
I've tried taking the phones out and about and occasionally get a weak signal but more often than not I get nothing.
Can anyone help.
I should possibly have added that both these phones were originally locked to one network, one to Tmobile and the other I believe was to 3, and have been unlocked using a code.

chance you oprator maybe? or update firmware

Is it the death grip perhaps? Which Apple claims other devices have aswell...?

I don't think it's anything to do with the grip because I've tried it so many times in different places and positions. I find it very strange that it's only the Vodafone signal. Every other network gets a strong signal.

MY Vodafone signal isn't good either, but then again it wasn't great with my Touch Pro 2.

stunno said:
MY Vodafone signal isn't good either, but then again it wasn't great with my Touch Pro 2.
Click to expand...
Click to collapse
try the new 1.37 firmware

I've tried updating the firmware but it tells me that the phone is up to date.
It currently has Version 2.1 update 1 and the software number is 1.25.110.1
I'm no expert so if anyone can tell me how to make it do an update I'd be grateful.

download this http://shipped-roms.com/download.ph...3.55.24H_3.35.19.25_release_151892_signed.exe