Database Users

Help - my Prophet won't go roaming overseas

Hi there,
I live in Sydney Australia and have just travelled to Singapore on business. Unfortunately my JAMin refuses to connect to any of the local networks.
On previous trips, my O2 Xda II mini worked just fine. This is the first time I've travelled overseas with my new JAMin, and it just won't work.
I've looked at all of the Network settings and nothing seems to be wrong. I can even manually scan for the local networks in Singapore but cannot connect to any of them.
I upgraded my radio rom a few weeks back to the latest version (2.47.21) - do you think this could have caused the problem? I've just downgraded the radio rom (firstly to 2.20.21 and then 2.30.21) to see if that helps but still no go at all.
HELP! I can't be off the air for the entire trip.
p.s. My prophet is a G3 device and I used the correct ROMS. The phone works perfectly in Australia (Vodafone).

PeterW said:
p.s. My prophet is a G3 device and I used the correct ROMS. The phone works perfectly in Australia (Vodafone).
Click to expand...
Click to collapse
Have you already ruled out a Vodafone screw up or problems in the international connection? Usually if you can see the networks then your phone is working, if you can't attach to them then either signalling is not reaching your home network or your Home Location Register configuration doesn't allow roaming.
Try to contact Vodafone in Australia and report the problem. I doubt it is something with your phone.

anonimo said:
Have you already ruled out a Vodafone screw up or problems in the international connection? Usually if you can see the networks then your phone is working, if you can't attach to them then either signalling is not reaching your home network or your Home Location Register configuration doesn't allow roaming.
Try to contact Vodafone in Australia and report the problem. I doubt it is something with your phone.
Click to expand...
Click to collapse
Yes, you were correct. It was Vodafone's fault.
I've travelled with the same SIM for the past few years without problem so I assumed that my Radio ROM upgrade was probably at fault. When I called Vodafone Australia today they confirmed that when we changed some account details a few months back, their computer defaulted all of our phones back to "no roaming". Very unhelpful indeed! I'd now like the 2.5 hours sleep I lost last night trying to get the friggin' thing working!!!!
Thanks for your response.

Could the UK Touch HD people on the O2 network please read this and test something?

I'm starting to lose the will to live at the moment as i've got a bit of an issue with using my phone on the o2 network at the moment.
I'd be really grateful, therefore, if the folks with a Touch HD on O2 could do a quick test for me to see if it is just a handset problem or an O2 issue. The full story is outlined below, but you don't have to read it and can skip straight to the test at the end if you want!
My phone worked fine for 2 weeks and hasn't worked since there was a local network outage on o2 on Thursday of last week. After this, the phone will only work when i'm in a 3G enabled area and won't work when i'm in a 2G area (a bit of a pain as i live in a 2G area).
I've been trying to track this issue down.
Here are the tests that i've done so far
An old but still active o2 account works fine in k750 (2g only phone) at home location
Sim card from old O2 account doesn't work in touch HD at home location
New sim card hasn't worked in home location (2G area) since last Thursday
New sim card seems to work elsewhere in 3G locations (although some dropped calls)
If you put phone in GSM only mode when you are in a 3G area you get a signal but can't make or receive any calls
new sim card works in k750 (2G only phone) at home location
Sim card from wife's orange phone works fine at home location (although it is an orange 3g area).
Conclusions
1) Phone is broken
2) O2 local transmitter is broken or no longer will 'speak' to the touch HD since the network outage on Thursday
However, i've come across other people on the O2 network with the same phone (see http://forum.o2.co.uk/viewtopic.php?t=15778&start=30) in another part of the country and they are having the same issue, so this has got me thinking of 1 final test before I return my phone.
*************
The test bit starts here
*************
If you are in a 3G area can you switch your phone band to GSM only. After doing so can you still make and receive calls/texts?
If you are in a 2G area can you make and receive calls/texts?
Really appreciate any help you can offer here guys, as this is taking over my life at the moment.
Spud

I've got an Orange Touch HD, unlocked by "Unlock Now", and being used with a 3G o2 contract sim.
Switching to GSM leaves the phone entirely operational, and is generally advised anyway to save battery from band switching in marginal signal areas.
I can't test the 2g only problem as I am swamped by 3g where I live.
I very much expect that the phone WILL work in a 2g area as it has to have the 2g fallback if 3g fails.
V

I live in a 3G area and work in a 2G area and my phone works just fine in both, albeit the slow downloads you would expect in 2G. I'm on O2 with an HD that I bought independently of the contract.

Mine works just fine in non 3G areas on O2 with a recent O2 SIM, can even go from 3G to 2G and back again mid call without any problems. Haven't tried switching 3G off (bit late to be calling anyone tonight) but don't see any reason for it to fail. Have you tried a hard reset?

Thanks guys, really appreciate your input.
I've done all the hard resets and everything and the situation remains the same, the phone will work in 3G areas but not 2G ones, so it will be returned and hopefully the replacement phone will be okay

I live in an area where i'm just on the edge of 3g reception and for the last couple of weeks or so I have been getting calls dropped whenever my phone switches from 3G. I can sometimes get a few seconds of talk time before it drops but if I switch to GSM instead of auto I can't connect at all.
I've had this HD on O2 since December, from mobiles.co.uk, and have only recently started experiencing this problem.

My replacement phone has arrived and now works as it should.
Murph1 - seems like your phone has developed the same fault as mine, so it will need to go back to HTC or get it fixed via CPW

HD TOUCH very dissapointing....any results after repair anyone?
i can tell you that i have purchased a hd touch (around a month ago) and to be honest im not impressed at all….no matter where i am i do not get full signal, i was told that this may be the lack of 3g in my area, so i took it to carphone warehouse, they changed a setting…..and i still have no signal……….i have around 20 photos and 10 songs on the memory card, and already the phone is “lagging” and glitching……….the battery life is pants, it has to be charged every night……also when starting the phone its takes at least 3-4 mins until i can touch a key and the hd touch will recognise it! really is rubbish, so much that ive returned it today for repair, hopefully it will be sorted, but i cant see how they can make the battery life longer, the software faster and the signal better???? my advice is get an iphone (the exact comment i got off of a carphone warehouse employee when i took it in for repair today) but ofcourse apparntly i cant do that as im outside of my 28 day return period….hope this helps,
joe.....oh im on o2 aswell : ( my postcode is s81 (worksop, notts area)

Same problem - PLEASE HELP!?
I have a Touch HD on O2 - through Mobiles.co.uk.
It was working fine originally for 2 weeks - then suddenly I have very low "H" reception in my house (my old phone shows loads of reception with same sim card). If it switches to E or G receptions - even if I have loads of reception, I can't sent a text or call, or receive calls. I've even sat there at work, with 4 or 5 bands on E, and then tried to call myself from my work phone - it goes straight to voicemail.
So it seems that my phone will only work on "H" band/reception. Is this the same problem? I have tried contacting HTC support and hard resets..
Please can someone help?!
Thanks!!!

Does anyone have any idea? Please!! It's doing my head in!

When I first received the phone I found it to be laggy and not very responsive.
I am currently using Dutty's Extreme 2.6 ROM and Radio 1.13.25.24 and the phone runs like a dream.
The device is very fast and responsive. The reception is very good and the GPS fixes in about 10-15 secs. The best thing is that I used the phone for 5 days without charging and it still had 20% charge left at the end (i did not use TomTom in this period).
I am in the UK and I am on the O2 network.
Hope this helps.
The 5 days test came from Dutty's Extreme 2.5 ROM not 2.6.

So how does a radio really work? I think mine is actually faulty though, as it won't connect via E or G bands. Did you have this problem before you upgraded the radio and rom?

nhudgell, your error seems the same as mine. I would be able to make/receive calls in a 3G/H area, but it would go straight to voicemail in a E/G area.
If you are within 28 days of your purchase, return it for a replacement, if not, you'll have to go to a carphonewarehouse to send it off for repair.
P.S. i updated my radio on the phone that had the error and it made no difference at all, so i assume that it was a faulty GSM module in the phone

Sounds like I need to return it then (I'm over 28 days) - so I need to go to Carphone Warehouse? Can I not go straight to HTC and use their warranty?

Another one to get unlucky
Hi all
I have a touch HD which I bought off ebay(oh dear I hear you cry !). I love the phone, but like you had the 2g 3g prob. On 2g I can make calls (if I try and try again and am patient with the long connect time )but cannot receive calls they go straight to answerphone.
I found that with a virgin sim(I had an old one that still works) the prob vanishes and phone works fine in 2g or 3g.
But with any O2 card: mine or a new sim I got(to try and fix this) and my wifes I get the same prob.
Did your phone replacement solve the prob.
I spoke to O2 and they think its a software vs phone software issue, and said that they dont sell/support that handset and I checked its not on their website.
Did the replacement phones solve the issue is all now OK??
Any feed back gratefully received !
Simon

The Story continues....
OK here is the latest.
I spoke to Spud_work & Nhudgell who had this prob and they both confirmed that
A) They had replaced the handset
B) Problem had gone and so far had not come back.
(thanks very much for the prompt response and help guys)
So I called HTC and told them this - I found someone that was interested.
He said that he will look into what the repair people say and then I can update on here.
Just keeping fingers crossed that they CAN fox this as they did for others !

Final Update
Spoke to HTC and they agreed to fix. This required me explaining about the postings on here and what other people had done. I sent the phone back and it was back with me within one week the prob was fixed. I believe that they changed the main-board. They said that they had never heard of this prob, but I pointed them here !
Anyway if anyone else gets this same prob - send the phone back ! That worked for me !
Having said all that I now have a new and even more unusual prob - with the back light - looks like the phone might be going "home" again !

Terrible connection strength

Since I took advantage of the orange ****-up and moved to O2, i just cant make phone calls from home.
From other places its fine, but at home its awful.
I have tried the O2 sim in another phone and its perfect, so I dont think its the phone masts.
I have spoken to O2 and they tell me the account is provisioned but unavailable to send my HTC the settings as they dont support the phone at all.
Is there anything I can do?

Sometimes it happens, you can always try a different radio. Some radios will improve reception in different areas. As an extra quirk, some can even improve battery life!
Take a look here for more info:
http://wiki.xda-developers.com/index.php?pagename=HTC_Blackstone_Radio
Just a word of caution however, you might want to get your HD Security unlocked first before flashing a new radio.

Can you list what ROM/loader/radio version you're using (I assume that you've unlocked an Orange handset)? Sometimes if you've got mixed up versions, the signal quality will suffer - see http://forum.xda-developers.com/showthread.php?t=557843 for someone with a similar problem after flashing their phone.
Different phones will always show some variation in connectivity; it's just a fact of life - but at most about 30% variation. If your other handset has 5 bars and the HD has one or zero, something is wrong with it. Also, since your handset is unlocked it might help to try a payg SIM from another operator (getting a free SIM is easy, and if you don't make calls it won't cost you to stick it in and look at the signal). We carry one from every operator, just in case we're stuck in a region with bad coverage and need to call someone urgently.

More info
I have tried a few different ROMs but currently using Duttys 6.5 R12 revised rom.
Radio is currently 1.14 but I have tried 1.16 in the past with no improvement.
My handset is unlocked (using the link on this forum).
In the other phone (an old Nokia) its perfect signal, 5 bars, but in the HD it ranges from 4 bars to none and all inbetween, quickly changing all the time too.
I might try and get hold of a PAYG O2 sim and see if thats any different.

c_lee said:
Can you list what ROM/loader/radio version you're using (I assume that you've unlocked an Orange handset)? Sometimes if you've got mixed up versions, the signal quality will suffer - see http://forum.xda-developers.com/showthread.php?t=557843 for someone with a similar problem after flashing their phone.
Click to expand...
Click to collapse
Read through that and my bootloader screen is fine and shows SPL 1.56 Olinex security unlocked.
So I dont think thats the problem.

I have the same problem!
Got the HD yesterday, and reception goes from 0 to 4 bars all the time. When sim is in my other pdas it fine. I have an unlocked HD on o2.
My bootloader screen shows SPL-1.54.0000
Tried an orange sim and got 4 bars

Telephone connectin strength
I have the same problem.
At home impossible to call. On the road connection is regularly lost (when moving from one ground station to the next I suspect). This feels like the coverage problems in de mid 90s.
ROM 1.56.404.1
Radio 1.13.25.24
Provider Proximus

New sim did not help
onverbe said:
I have the same problem.
At home impossible to call. On the road connection is regularly lost (when moving from one ground station to the next I suspect). This feels like the coverage problems in de mid 90s.
ROM 1.56.404.1
Radio 1.13.25.24
Provider Proximus
Click to expand...
Click to collapse
19/10 I asked for a new sim card from my provider but that has made no difference.

No signal Tmous HD2

Please help me fix my beloved HD2 I have replaced my HD2 with one I purchased off ebay a few weeks ago, as the hardware on my old one failed. Anyway, it turns out that the one I purchased off ebay is a TMOUS HD2. Anyhow, the phone works perfectly in every operation, except the most vital feature, cellular connection!
On the original Windows Mobile 6.5 rom, I just get an exclamation mark where the signal should be. When I search manually on network selection I can only see Orange that comes up. This is no use to me as I am on GiffGaff (ran on the O2 network).
On android, under the status screen I can see that there is signal being recieved, but most of the other boxes say things like provider unknown etc. The signal says something like 103db, -3asu (these are only the figures I remember), so I can see that some signal is working.
On windows phone it says No Service on the phone icon. I have tried the APN tool and it still does not work
What could this be? I have reflashed some different radios and it still does not work. The simcard worked perfectly with my previous european HD2. I have now spent about 8 hours tonight trying to get it working ;(
Many thanks

speedyracer5 said:
Please help me fix my beloved HD2 I have replaced my HD2 with one I purchased off ebay a few weeks ago, as the hardware on my old one failed. Anyway, it turns out that the one I purchased off ebay is a TMOUS HD2. Anyhow, the phone works perfectly in every operation, except the most vital feature, cellular connection!
On the original Windows Mobile 6.5 rom, I just get an exclamation mark where the signal should be. When I search manually on network selection I can only see Orange that comes up. This is no use to me as I am on GiffGaff (ran on the O2 network).
On android, under the status screen I can see that there is signal being recieved, but most of the other boxes say things like provider unknown etc. The signal says something like 103db, -3asu (these are only the figures I remember), so I can see that some signal is working.
On windows phone it says No Service on the phone icon. I have tried the APN tool and it still does not work
What could this be? I have reflashed some different radios and it still does not work. The simcard worked perfectly with my previous european HD2. I have now spent about 8 hours tonight trying to get it working ;(
Many thanks
Click to expand...
Click to collapse
run htc connection setup obtained from the htc marketplace part of the windows phone marketplace. those numbers you see under android is the signal strength numbers. did you not know you were buying a tmous phone from ebay and not the european version? the phone should still work as the hd2 is a quad band phone.
anyway, the connection setup app is what you need. make sure your cellular connection is on in settings.

speedyracer5 said:
please help me fix my beloved hd2 i have replaced my hd2 with one i purchased off ebay a few weeks ago, as the hardware on my old one failed. Anyway, it turns out that the one i purchased off ebay is a tmous hd2. Anyhow, the phone works perfectly in every operation, except the most vital feature, cellular connection!
on the original windows mobile 6.5 rom, i just get an exclamation mark where the signal should be. When i search manually on network selection i can only see orange that comes up. This is no use to me as i am on giffgaff (ran on the o2 network).
On android, under the status screen i can see that there is signal being recieved, but most of the other boxes say things like provider unknown etc. The signal says something like 103db, -3asu (these are only the figures i remember), so i can see that some signal is working.
On windows phone it says no service on the phone icon. I have tried the apn tool and it still does not work
what could this be? I have reflashed some different radios and it still does not work. The simcard worked perfectly with my previous european hd2. I have now spent about 8 hours tonight trying to get it working ;(
many thanks
Click to expand...
Click to collapse
you should try different roms. I had it before and after switched to cm7 it gone

hjhjhj said:
run htc connection setup obtained from the htc marketplace part of the windows phone marketplace. those numbers you see under android is the signal strength numbers. did you not know you were buying a tmous phone from ebay and not the european version? the phone should still work as the hd2 is a quad band phone.
anyway, the connection setup app is what you need. make sure your cellular connection is on in settings.
Click to expand...
Click to collapse
hey man, cheers for the reply! I thought that it was a european phone, the pictures showed a generic HD2 with white buttons, so they must have just used a stock picture, I was quite happy that it was a tmous one, because of the extra ROM. Anyhow, in windows phone 7 I did actually run the HTC connection setup, and configure it to giffgaff, but I still cannot call people as it says there is no service :/ I have reinstalled android and the signal strength is -95dBm and 0asu, is that a bad signal?
Legolas90 said:
you should try different roms. I had it before and after switched to cm7 it gone
Click to expand...
Click to collapse
I just installed typhoon's cm7, but I had no such luck ;(

try locking the radio to 2G GSM in settings & see if you can get on the GiffGaff network.
Try some other sims to help eliminate a network issue.

Mister B said:
try locking the radio to 2G GSM in settings & see if you can get on the GiffGaff network.
Try some other sims to help eliminate a network issue.
Click to expand...
Click to collapse
I have enabled 2G in the android preferences on the typhoon rom, I have also inserted a different simcard (BT) and the same issue occurs
Could it be a radio issue? I have my suspicions that this is a refurb phone, could the antennas not be touching the chassis properly?

speedyracer5 said:
I have enabled 2G in the android preferences on the typhoon rom, I have also inserted a different simcard (BT) and the same issue occurs
Could it be a radio issue? I have my suspicions that this is a refurb phone, could the antennas not be touching the chassis properly?
Click to expand...
Click to collapse
I just wiped data/factory reset in the recovery, rebooted phone and got signal for about a second. I got two texts through and now the signal has gone, now it is at 0dbm and 0asu????

Sounds odd, try a WM6.5 rom such as NRG & one of the top radios such as linked in my sig & see if you get it working then move on to ROM of your choice or pin it down to hardware issue ...
I have a TMOUS HD2 & have used it fine on Orange, Vodafone in the UK. If issue persists on WM6.5 I would suspect hardware issue !

Mister B said:
Sounds odd, try a WM6.5 rom such as NRG & one of the top radios such as linked in my sig & see if you get it working then move on to ROM of your choice or pin it down to hardware issue ...
I have a TMOUS HD2 & have used it fine on Orange, Vodafone in the UK. If issue persists on WM6.5 I would suspect hardware issue !
Click to expand...
Click to collapse
Hey, cheers for trying to help!
I installed the stock WM6.5 rom and suddenly I got 5 texts and there were 4 bars of signal. A minute later all signal was gone and no matter how hard I tried I could not get any
This was after I opened up the phone and made some fixes.
It turns out the phone is a refurb unit that the seller was trying to sell as brand new! I was first alerted to this when I saw the original sticker seal was replaced with a Chinese one, and the grill near the earpiece had dirt in it. Most of the antenna prongs on the mainboard were bent down, so I bent them back up. All of the screws that were meant to be securing the main board down were also missing. This is a word of warning to those buying off ebay. The company I bought this off were a very large Chinese company, but it would appear that they refurbish phones, make them look new and try to sell them as new, and most of them work. The link to the seller is below:
http://myworld.ebay.co.uk/cellphoneforever
Do not buy from them!
Thanks for everyones help with this, I have given up trying to fix this piece of ****, anyone have any ideas what I can do with two broken HD2's? Any buyers?

speedyracer5 said:
Any buyers?
Click to expand...
Click to collapse
PM me!

No signal on stock rom

So,
I was using my XT-1563 on a CyanogenMod in one of my local carriers. I bought a new phone and decided to sell this one, so I went back and installed stock rom. So far everything was ok.
The problem came when the person that was buying it tried to use her simcard. The phone didn't show any error, but it never connected to that network. Then I tried another sim from different carrier and it didn't work either (but it does work using my old simcard). It recognizes there's a new simcard, but fails to connect, only allowing emergency calls.
I've been trying all day to fix this. I have flashed nearly half of all the stock roms available, obviously starting with those from my zone, but so far none has worked.
I also tried the simcard into my new phone and it works just fine.
So, I know the following:
- The simcard is ok.
- It's not a signal problem (I have tested it in different parts of the city and zones I know have very good signal).
- The phone works using a simcard from one carrier, but not the others (and it doesn't ask me for some unlock code).
Thanks in advance for any help, it'll be greatly appreciated.

DemianStark said:
So,
I was using my XT-1563 on a CyanogenMod in one of my local carriers. I bought a new phone and decided to sell this one, so I went back and installed stock rom. So far everything was ok.
The problem came when the person that was buying it tried to use her simcard. The phone didn't show any error, but it never connected to that network. Then I tried another sim from different carrier and it didn't work either (but it does work using my old simcard). It recognizes there's a new simcard, but fails to connect, only allowing emergency calls.
I've been trying all day to fix this. I have flashed nearly half of all the stock roms available, obviously starting with those from my zone, but so far none has worked.
I also tried the simcard into my new phone and it works just fine.
So, I know the following:
- The simcard is ok.
- It's not a signal problem (I have tested it in different parts of the city and zones I know have very good signal).
- The phone works using a simcard from one carrier, but not the others (and it doesn't ask me for some unlock code).
Thanks in advance for any help, it'll be greatly appreciated.
Click to expand...
Click to collapse
So, did you ever carrier unlock the phone? I realize it's not asking for a code, but you never said you actually unlocked it.
Sent from my XT1563 using XDA-Developers mobile app

scottdanpor said:
So, did you ever carrier unlock the phone? I realize it's not asking for a code, but you never said you actually unlocked it.
Sent from my XT1563 using ...
Click to expand...
Click to collapse
At this point I'm not 100% sure.
When I bought the phone it was supposed to be unlocked (I got it from someone else) and I'm pretty sure it was, because it was originally bought for one carrier (Entel Chile) and then I used it with another one (Wom Chile). By law, every phone sold in Chile since a few years is mandatory unlocked and this one is not that old (2015).
Right now it only works with Wom Chile, even tho I've installed Entel's stock rom. I think it's some baseband issue from what I've read, but I can't be sure.
P.S: Sorry for bad english.

Yes u r right
i used cm14 on xt1562, i'v feel my network was drop around 30-40% specially on Reliance JIO 4G VOILET.
Over all - rom is good for enjoy but not for stability