Database Users

White screen - NOT FROM FLASHING!

Hey guys,
ActiveSync wasn't finding my phone last night, so I soft reset it. When it started up, it's stuck on white screen (where the blue, windows mobile screen should be). ActiveSync cannot see the phone at all.
I've read the post: http://wiki.xda-developers.com/index.php?pagename=Hermes_Unbrick
I've put it into bootloader menu (SPL 1.09) and connecting the USB cable changes "serial" to "USB"
Windows XP finds "HTC USB Sync" device and ActiveSync's wheels start turning.
A few seconds later, ActiveSync stops wokring, saying the device can't connect.
All I want is to recover my SMSs, the rest I don't care.
Is there a way to connect to the phone's files in 'HTC USB Sync' (bootloader) mode??
*crosses fingers*please say yes, please say yes*
All the best,
Dax.

i have the same problem!
I managed to upgrade to 1.09 while stuck in this white screen... is there any fix to the white screen?
The other forum post didnt work, tried the battery off for 20mins, the usb plugged in with no battery (phone doesnt even turn on this way)
none work
please help you brainy guys

Have you tried to flash from SD card... There is a guide i WIKI.

yeah, I had to hard reset and lose my data

i also have the white screen. it just died one day, at the time i didnt even know about roms and i'd never heard of this site.
any help getting it mended would be well appreciated.

Hi Toppy,
Try pulling battery out, other than that, only thing to do is a hard reset.
Sorry
Details for a hard-reset should be easy to find on this board.
Great reason to backup frequently.
(I use PIMBackup 2.5 everynight at 4am and sbp backup twice a week at 4:30am)

a blank screen
heyy guys i have the same problem with my screen, i bought a new one in ebay, after installed the new screen, i turned on the phone, the screen works fine, but when i turned off the phone and change the sim card, then when i turned on the phone again the screen was in blank!!!
guys if you can help my please i will aprecite it!!! i cant live without a touch screen

Creation magic,
Did you follow my suggestions?
My phone gives me white screen every now and then when I reset it. I simply reset again and it's fine.
Seems to occur more frequently the longer I leave the phone without total formatting. (It's Windows - it needs ocassional formatting)

about my white screen
when i turn off the phone and turn on again my screen appears in blank but when i did a hard reset my screen works fine!! i don't really understand my htc 8525 hahaha he is crazy and the call button and end call button doesn't work.

thanks
thanks guys for help me and everyone here in this forum!!!
you're a real brainy guys

Blank / White screen but everything else works

After upgrading to WM6, every works perfectly. But then, it seemed randomly, the display is blank/ all white, but I can the phone is still functioning, because i can tap on the screen and get the tap sound. Soft reset and hard reset doesn't work. I'm doing the hard reset blindingly since the display is showing nothing, guessing the key push (i pressed record-camera 3x then mail button). I'm pretty sure it did the reset because after about 30 secs I get the beep that comes on when the screen is showing Tap to setup your device.
I figured it might be a loose lcd cable, but if go into the bootloader, power+record+reset. The display works fine! Showing Serial V 2.07.
I took apart the BA anyways and made sure the lcd cable is firmly attached. It didn't work.
Sometimes the phone would go back to normal randomly, or if I let the backup battery drain, but not always. When it goes back to normal, the clock is always reset to 2004 12:00 AM.
Can anyone help me? Is it possible to have a loose LCD connector which won't be able to show normal display, but can show the bootloader normally? Or is it caused by something else?
Here are other things about my BA that may or may not be related to the problem:
-Can't use DOC_Repart to resize storage, I'm getting the FL_IOCTL_FORMAT_PHYSICAL_DRIVE failed as described here http://forum.xda-developers.com/showthread.php?t=255585
-When upgrading the upgrade program can't detect my current OS version (showing blank under "Your device is about to be update from:"), but otherwise the upgrade works fine.
-I tried Helmi R0, PDA Viet , and xplode's 6.00 roms. They all give me the same problem
Thanks.

I am also experiencing the same issue... currently phone is at white scren, but using My Mobiler i can see my desktop and see that the phone is fully functional, just white screen so cant use...

Mine too. I can see the display working perfectly using SOTI pocket controller pro. So the phone seems to be functioning except for some reason the screen is showing all white screen.
cubangt, are using an extended battery or the standard battery that comes with the phone?

Have you tried flashing with a different rom??

Sorry, I fear my message won't be useful at all for you, but I'll post it just for the record. I hope you can find the solution to your problem anyway!
My BA now can't show anything but a white screen because of what I think is damage to the screen cable (while sliding the display the backlight goes on and off...).
But the cable is not loosely connected, it is sort of strongly bent at one point, and maybe some contacts got kind of cut. Now it does not work anymore, but some time ago switching it off and the on again used to do the trick: the display would be readable again (even though with annoying colours, stripes and so on). I don't think this is your case, but I'd like to warn the newbies like myself that they should care not to lose any piece while changing the LCD on their BA: I think I probably forgot about some sort of protection which could avoid damages to the cable in its movement.
As for the missing version number when upgrading, the same has always happened to me.. I think.
Ok, sorry for my English, I would have had some troubles with exposing these few silly things even in my mother tongue... bye... and good luck.

I tried 3 different WM6 roms. And if I remembered correctly this also problem also occurred for a brief while I downgraded to WM2003SE while trying to resize the storage(which failed).
Yeah I'm not sure if mine is a hardware problem, since I can always go into the bootloader and the display works fine there.
I have new info to add though. I found out I can reliably get rid of the problem by draining the backup battery. Now I have a new question, since draining the battery takes a while, is there a way to reset the phone as if the backup battery is emptied (and return my display to normal)? If I can find a way to simulate this, then I can actually use my phone again, even if I have to do this once a day.
Obviously soft reset doesn't work. And I don't wanna do a hard reset either. Maybe the experts here now what kind of data is reset when all batteries are completely drained.
Thanks for the help

hmmmm
quick thinking.....i was working on my phone tonight and came across this thread.....if not grounded properly it could be that you statically fried a component in the process?

Inconsitant Booting and fiddling :/

I bought the Qtek 9100 from a seller on ebay who listed it as faulty due to not booting..
I assumed it was most likely the battery, So I ordered it, cleaned it up a bit, waited a whole MONTH for the battery to arrive (Damn you customs! haha), charged it, And whoop, it turned on.. Kinda..
It showed the O2 boot logo, then suddenly the screen started showing this very bizarre set of lines almost as if the ribbon was broken.. this however couldn't be the case, as the O2 logo was displayed fine, and opening and closing it didn't affect the screen..
So now.. Having booted it and had it crash before even loading windows, it refuses to turn back on, So I attempted every trick to hard reset it.. No luck
The only luck I've had, is holding the power button down for 30 seconds with the battery removed, and putting it back in for it to complete the above syptom.
I'm assuming as it boots the logo perfectly fine, it's not the battery (it's brand new, and is charged from a separate charging facility) Not the screen either.. So, It's got to be something else? :S
I'm trying to put as much information possible as to get the most informed solution to my problem :/
I'd truly love a solution for this as I've spent the remainder of my money on this phone (only a student) and really require a working phone soon.
Thank you so very much , PLEASE HELP! D:

Thanks guys lul

problem
plese forgive me for my bad english but i hope you understand what i try to say! i have 2 qtek 9100 with the same problem! i i resolve the problem in one way at both of the phones! i disassemble the phone on the location of the display screen and there is 2 integrated circuit boards and between them i put a piece of paper and at the bottom of the screen one horizontal piece it seems that was the problem integrated plates touching each other is that the phone was disassemble before! i hope this information will help you !

My htc break down and make a strange thing.

Hi guys, some months ago my htc is fall by my jeans and it break down. So i've buyed an lcd by brando hk (the same that sell screen protector) an lcd with digitalizer. Ok the pack arrive, i replace the lcd and is perfect. Work every etc. I had used for 1 day and some hours.. The next day i tidy up, start the htc and ok. I put in standby by pressing the button on the top.. After some minutes i re-press that button for use it because i've received a sms and don't work. So i reboot the phone, and nothing. It is only the lcd that don't work, because the feedback vibration work, if i call my phone ring and etc etc. But i don't see nothing. So very very angry i shutdown the htc. The next day again i try to use it and make the same play. So i contact the brando hk and ask to send me another lcd + digitalizer. They ship to me. Arrive, i replace it again. I use that for 30minutes and after make the same problem -.-" again, and again, and again. Guys please help me, i want re-use my fabolous phone
I don't think that is a software problem, because i've changed different rom and make a lot of full reset.
Thanks anyway

Hi!
I have the same issue: a fall, but not on the LCD side.
As you, my blaskstone works fine (i verified with MyMobiler software), but, on the screen, nothing
After many search i found a strange thing:, my LCD works only when i launch from the phone (with MyMobiler), the SSPL-Manual-TouchHD (see HardSPL thread).
And, i saw the three colors screen, with a corrupted Model ID/DeviceID, it looks like ˆDB instead of BLAC100
So, you can try also the SSPL-Manual for confirm your LCD still works, and deviceID is correct.
Sylvain.

I don't have understand much man.. Can you explain me again, please?
My screen sometimes work.. Now i've also updated the rom with another one, thinking that is a software problem but nothing. 1 of 8-9 reboot i've seen the three colors screen! And now nothing.

Ok stop, i do everything and the manual hspl say:
BLAC100 MFG 32M MI-BC
1.07.OliNex XA
MicroP-BlackStone (LED) v6

Guys i've used the phone for 5 long minutes!!! That see isn't a problem of lcd
It work great!

Nobody can help me?

Other thread
Lilith_v2 said:
Nobody can help me?
Click to expand...
Click to collapse
Please see my reply on the OTHER thread you posted with exactly the same problem.

Can a MOD please close down one of these two identical threads.

display turned white

hi all
my htc touch elf (P3450) display turned to white with black patch at one place & some lines all of a sudden. it was working all fine. i was charging when a call came. i disconnected recieved the call. after that the screen turned white
Tried restarting but no result.
I can hear the notification of a message coming. but no ringing tone when i tried calling from other number
Please bail me out.
regards

Hardreset could be the solution

not resolved
i cannot see anything on the screen except white screen with black patch.
i tried hard reset with imaginary screen but not resolved
i see no visible screen cracks
how to check if screen is crack?

It may be that the LCD is cracked, thats what it sounds like to me, anyways. Check the connector as well though to make sure it is all connected correctly.
The white with black patch does sound broken to me though (Sorry!)
Stu

Hi Stu, I just received my friend's ELF. His display turn white, but the device still be able to receive phone call. trying to enter bootloader, all I get is white screen with some black-horizontal-thin lines. Tried to hard reset, now it seems the device is on phone setup position so I can not get anything.
Is this LCD issue? Could it be broken? FYI, before this happen, there's already one dead pixel on the screen.
BTW...is it possible that upgrading to cooked ROM can bring LCD broken? may be, unsuitable ROM?
regards,
Bom81

Not sure if flashing a cooked rom would kill the screen - although I would say thats very unlikey.
It does sound like the sceen is broken, theres one way to find out - If you don't mind giving it a go - you could always try your screen quickly in his phone - I'd imagine you're fairly familiar with the internals by now
(I do have a spare screen laying around now - JTAG is no longer able to pick up my bricked elf at all - full battery etc how I was doing it no longer works - guess it is dead for sure now!)

captainstu72 said:
It does sound like the sceen is broken, theres one way to find out - If you don't mind giving it a go - you could always try your screen quickly in his phone - I'd imagine you're fairly familiar with the internals by now
(I do have a spare screen laying around now - JTAG is no longer able to pick up my bricked elf at all - full battery etc how I was doing it no longer works - guess it is dead for sure now!)
Click to expand...
Click to collapse
Hahaha..LOL, Today I did want to put my LCD on my friend's elf. but I forgot to bring the opening tools to my office. guess I'll do it tomorrow and see how it goes. I'll let you know after my experiment with this thing.
A little bit Of Topic on this thread, I think so, your device has problem
so even the JTAG method will not be able to connect to the processor. Too bad you're in england, otherwise, the spare screen could be very useful here. LOL
UPDATE
ok..confirm the LCD is broken. I've changed the LCD with mine, and the device is working fine. i guess the dead pixel is the cause of the problem.

Should be able to find one cheap enough on ebay - I do seem to find it cheaper to buy another faulty one (maybe even bricked) as long as the screen is working

Need help on my HTC Touch
Hi Guys,
I really need your help badly. I have an HTC Touch (Elfin), I presume (128/256MB). The problem is i have downloaded the official windows mobile 6.1 rom and extracted the .exe file using Winrar. After which, i copied all the files to the sd card and renamed the .nbh file to ELF0IMG as instructed in the forum.
I put back the sd card and pressed the camera button and the power button at the same time. When it booted up it says reading from SD card and I can see that it is extracting the roms and ext roms. Afterwhich, there was a progress bar and then soon after a while screen turned to blue and then white. Currently now, as I am tying this the screen is still white. Please advise me asap in what to do? Thank you very much.

kss1 said:
hi all
my htc touch elf (P3450) display turned to white with black patch at one place & some lines all of a sudden. it was working all fine. i was charging when a call came. i disconnected recieved the call. after that the screen turned white
Tried restarting but no result.
I can hear the notification of a message coming. but no ringing tone when i tried calling from other number
Please bail me out.
regards
Click to expand...
Click to collapse
Ur display screen has been broke as simple as that..

Ok. Here is the thing.
I've droped my phone down, straight on the screen, no problems. 5 minutes later, when my brother was trying to play on it the screen turned white, with no stripes.
After 1 month i even forgot i had an htc, found it in my office drawer, and i thought of reinstalling the rom. But before that i pushed very hard on the screen, i took the battery out, pushed it in the battery space and after i started it worked like a charm.