Database Users

GPRS On O2 UK, Y is it not working?

Hi all, I hope someone can help with this,
I have tried to all O2 using 100 (but this keeps getting disconnected automatically) so I have to call as 0845 number which uses my minutes + I was waiting 30 minutes to speak to someone and when i eventually did get through they hung up (I am well Pi***d off with o2). Anyhow
I want to connect to the net using GPRS, however no GPRS symbol is displayed and if i try, i get a message saying "No moden at above number" any help would be great.
Cheers
Matt

Right, couple of things to suggest.
Firstly (and I know this sounds stupid)....O2 have recently installed new call centre handling "things" which SHOULD route your call more efficiently but as they have been put in by IBM (also, responsible for more recent "good inovations" in O2) the bits aren't working v well! - trust me as I speak from experience and "from the horses mouth" - I work for them!
So chill when you do get through....the staff on the phones are getting major grief from customers, dealers and fellow staff members (mainly store staff) because it's taking ages......It's not their fault!!
Anyway, back to your problem.....you haven'y said whether you got a new connection or an upgrade.....if it's the latter did you ahve GPRS on your previous phone and did it work?
If it's a new connection then GPRS hasn't been provisioned for some reason (although it can tkae 48 hrs max from connection to go through), same goes if it was an upgrade and you never used GPRS on the old phone.
Give me the answeres to these questions and I'll give you my best guess!
Mike

Check settings
I use this site for settings:
http://www.filesaveas.com/index.html
I would also suggest that you check that GPRS has actually been enabled by O2 for you. I had problems with MMS not being enabled although I HAD asked for it.

Thanks Mike for your responce, and I promise not to go ape at your colleagues.
I have a new account with O2, connected today, however seems strange that it could take upto 48hrs to get GPRS active, I was recently with ORANGE and as soon as I activated the phone (a SPV) the GPRS was active there and then. Ah well I will wait the 48hrs and hopefully it will come active sometime soon.
As an O2 employee, you may be able to assist on this query. As a paymonthly customer on O2 400, I am supposted to call 100 from my XDAII to call CS, but when I do this I get disconnected automatically as if the number is dead, any ideas?
Many thanks for your help.
Matt

An update on the aboe. I have managed to sort this problem out, I did a soft reset and when rebooted I noticed the phone settings were on Germany, changed it to UK and GPRS works fine.
Matt

for anyone searching with this problem
MODEM NOT FOUND AT DIALED NUMBER
1. phone CS on 0845 and make sure GPRS is on! (APN provisioning for mobile web access (you can 'check' on the 100 number, but they can't turn it on for you)
2. 3.30pm is the 'switch over' time, so soft reboot after this time each day (
up to 24hrs) ...... phone again if still not on !
3. GERMANY is default if you go to MY XDA - connections. it will always be on Germany. but the wizzard should of set it to UK when you first set it

Do you have the correct settings for wap over gprs, email over gprs using O2 payg sim with free gprs pages and wap.

Is there any portal to get the settigs to the O2 phone directly?

SSSOOO depressed !!! My Exec phone doesnt work anymore :(

Guys,
I am SSOO depressed.
I moved to Turkey for a few months and the the same SIM that I previously used which is local turkish displays NO SERVICE. Even the Orange sim that I have used with my exec in my country AND in this country in my last trip isn't working anymore. I also have my old PDA2K with me here that is working perfectly with all SIMs. It's just that my Exec doesn't work anymore, so it's 100% gotta be an hardware problem.
when I click to search for networks I get the 3 turkish networks. however when i select my sim network or any other for that matter, nothing works. it just gets NO SIGNAL.
I tried to hard reset the device in hope that some program may have causd the problem but that didn't work as well. Even bare setup leaves the phone with no signal.
I may be wrong here, but I think my theory makes sense. I think that the internal Antenna is disconnected or isn't functionning, hence why it succeed to read the very mute GSM providers list but is unable to transmit a signal strong enough to communicate with them.
My O2 exec was bought by a guy who sold it to me from the UK. O2 will never service this machine since i didn't purchase it from them as well as I already flashed my rom and running JJ rom ever since I own the machine which is back 5 months ago.
Needless to say if you peole are like me you will understand my feeling. I feel like an inpotent without the phone and do not like to purchase a cellular phone and go backwards in technology.
If someone can enlighten me on how I may try to fix the machine myself or otherwise someone can fix it for me that would be so great.
In hope for help,
Tommy

Man that sucks, I feel your situation. I would be upset w/o my Universal as well. Here's a link to the service manual:
ftp://xda:[email protected]/Universal/UNniversalL_Service_Manual_CONFIDENTIAL.pdf
Maybe you could try disassembling it to check the attennas for contact? To get to the attennas doesn't seem that hard.

Re: SSSOOO depressed !!! My Exec phone doesnt work anymore :
Did you register the IMEI with your Telco?
Read this topic:
http://forum.xda-developers.com/viewtopic.php?p=318527#318527
Richard

Re: SSSOOO depressed !!! My Exec phone doesnt work anymore :
mobiler said:
Guys,
I am SSOO depressed.
I moved to Turkey for a few months and the the same SIM that I previously used which is local turkish displays NO SERVICE. Even the Orange sim that I have used with my exec in my country AND in this country in my last trip isn't working anymore. I also have my old PDA2K with me here that is working perfectly with all SIMs. It's just that my Exec doesn't work anymore, so it's 100% gotta be an hardware problem.
when I click to search for networks I get the 3 turkish networks. however when i select my sim network or any other for that matter, nothing works. it just gets NO SIGNAL.
I tried to hard reset the device in hope that some program may have causd the problem but that didn't work as well. Even bare setup leaves the phone with no signal.
I may be wrong here, but I think my theory makes sense. I think that the internal Antenna is disconnected or isn't functionning, hence why it succeed to read the very mute GSM providers list but is unable to transmit a signal strong enough to communicate with them.
My O2 exec was bought by a guy who sold it to me from the UK. O2 will never service this machine since i didn't purchase it from them as well as I already flashed my rom and running JJ rom ever since I own the machine which is back 5 months ago.
Needless to say if you peole are like me you will understand my feeling. I feel like an inpotent without the phone and do not like to purchase a cellular phone and go backwards in technology.
If someone can enlighten me on how I may try to fix the machine myself or otherwise someone can fix it for me that would be so great.
In hope for help,
Tommy
Click to expand...
Click to collapse
Your antenna should not be the problem as you can see the list of operatots on your Exec.
To be shure it is the hardware problem try to do this:
1. Remove SIM card
2. Try to make an emergency call (not sure how :? )
If you succeed in doing the emergency call - this appears to be a network barring problem that mentioned above in this thread.

thank you all for replying to my post !!! this is appreciated.
it seems the mistery was solved, when i talked with a turkish friend before reading your replies. Well the mistry wasn't solved, but i know what it is.
STRANGE country. The Turkish Telecom blocks some machines (IMEI) that you bring from overseas !!!
It's like a gestapo. Truely amazing unbelievable thing.
You see, the Turkish government instructs to block all IMEI that were not purchased in Turkey and use a Turkish sim card. The result is that if you bring you own mobile phone from anywhere in the world into Turkey and try to insert a Turkish sim card into it, the turkish goverment will block your machine! you can't even use your origin country SIM anymore after they do that!!
They Lock the IMEI so that you cannot use it with any cellular provider! Why? Because they assume you're Turkish and brought a phone without paying taxes in turkey. Would you ****in believe it?
I also carry a PDA2K and this one still works with a Turkish SIM, but I guess it may be blocked as well soon. People I talked with told me they have heard of this rule but have never seen anyone get hurt from it by getting his phone blocked.
So if you're a turist and thinks about using a Turkish prepaid SIM or any kind of SIM, think twice. within days, weeks or months, your phone will be useless here. My Turkish SIM card worked fine last visit a month ago, but it doesn't anymore.
Now if I would ask how I could change the IMEI that would be considered illegal because many want to do so because they are thieves, but legitimate people who got their phone blocked by a obscene Turkish laws has nothing they could do about it, even if they aren't Turkisj.
My friends talked with the Turkcell for 30 minutes and there was nothing they could do, they said it's a state issue and that only within a week time it will be in their hands so i would be able to go to their service center and show my passport. What a country!

softbank email address

Hi Friends,
regards to all and happy new jear.
Somebody of yours know the email address of softbank assistance?
I have a crazy problem with the pda SB X01HT
The device find and connect it by wifi to the router network, but ... in the connections panel there is not any possibility to use the wireless network.
I think that I lost or cancel the driver that manage the connection or that in the register there is a wrong instruction.
My big problem is that I bought the pda in thailand 1 month ago , in the box was only instructions and sw in jap language that I don't know, I was happy of my purchase, some days after I was in Vietnam, by wifi and skype I was online with my family easily 1 hour each day.
Now if I don't find the solution I have to wait my next trip to thailand in march to solve with tech service my problem.
I hope to find by any, the email address of softbank to ask them how solve my problem now
Or may be that somebody have the original SB register list that I can use to check if all it is right?
thanks for reply
Black Eagle

BLACK EAGLE said:
Hi Friends,
regards to all and happy new jear.
Somebody of yours know the email address of softbank assistance?
I have a crazy problem with the pda SB X01HT
The device find and connect it by wifi to the router network, but ... in the connections panel there is not any possibility to use the wireless network.
I think that I lost or cancel the driver that manage the connection or that in the register there is a wrong instruction.
My big problem is that I bought the pda in thailand 1 month ago , in the box was only instructions and sw in jap language that I don't know, I was happy of my purchase, some days after I was in Vietnam, by wifi and skype I was online with my family easily 1 hour each day.
Now if I don't find the solution I have to wait my next trip to thailand in march to solve with tech service my problem.
I hope to find by any, the email address of softbank to ask them how solve my problem now
Or may be that somebody have the original SB register list that I can use to check if all it is right?
thanks for reply
Black Eagle
Click to expand...
Click to collapse
http://mb.softbank.jp/mb/en/support/
before you contact softbank, you should understand softbank does not export x01ht, does not sell unlocked phones or does not sell x01ht with english windows mobile 5.0. they only sell x01ht with a mobile phone contract.
if your device is unlocked or has english windows mobile 5.0 or you do not have a contract with softbank, it was sold either as an invalid second hand or as a result of fraud.
if you told softbank that you got your device in thailand, it was unlocked or had english windows, i am 100% positive they would not help you. also, softbank warranty is good only in japan. *hint hint*
you should talk with the person from who you bought your device...
hard reset first to check if it's really broken.
by the way, it's hard to understand what is really a problem with your wifi setting... wifi connection is not in connections but in WiFi (Wiress LAN?) in my control panel...

Hi qtotter,
the problem is like if my SB lost one part of sw instructions or the dedicate sw that advise the main sw the presence of wireless network.
Crazy is that I had make the hard reset because the browser ie was work just with umts/gprs when skype was working perfectly by using of wifi - after the hard reset even skype stop to work.
may be that you can help me? to send me the register list to check?
If it is like you show me, I am not really unfortunate in my next trip to thailand surely I want money back or changes to another device ...

BLACK EAGLE said:
Hi qtotter,
the problem is like if my SB lost one part of sw instructions or the dedicate sw that advise the main sw the presence of wireless network.
Crazy is that I had make the hard reset because the browser ie was work just with umts/gprs when skype was working perfectly by using of wifi - after the hard reset even skype stop to work.
may be that you can help me? to send me the register list to check?
If it is like you show me, I am not really unfortunate in my next trip to thailand surely I want money back or changes to another device ...
Click to expand...
Click to collapse
hi b eagle,
i did not mean hardreset by pushing the reset button. please read here;
http://wiki.xda-developers.com/index.php?pagename=Hermes_For_Beginners#hardreset
(remember you will loose all data by hardreset!!)
i wanna help you, but i don't understand what you are really looking for... what do you mean by "the register list to check"? registry? if so, which key of the registry do you need?

WIFI connected but ...
Hi qtotter,
with the link that you sent me I find the reply to some questions:
My ppc is branded SB but inside there is the tytn english sw, the extended ROM contain the: HTC TyTN 1.18.255.106 ExtROM WWE
I had hard reset but nothing change!
The NETWORK MANAGER show me that the tytn is CONNECT to wifi but in the CONNECTIONS always appear no any presence of WIRELESS SERVICES that I can use to browse my server , internet and/or skype
Really I don't unterstand what's happen!
with this now what you think about?
may be that there are corrupted files that avoid to install few commands?
Regards Freddie
PS: which are the other part of sw that are install from the device supplier but that are not include inside the rom place?

Cannot connect 3 portal after hard reset

Can anyone help that, I used to surf the 3 hk (network producer in hong kong) portal before I had hard reset my device? Which without any problem. However, after the device was hard reset, I could not connect to the portal anymore. It just shown " Unauthorised device detected the accesses to 3 services are not from an authorised 3 handset and they are denied! to ensure security and services to our customers, the activities are logged and will be followed up". Please help for solution, since I paid for the portal charge with contract made.

You may need to take your unit to one of the 3's service centres and have it reconfigured.
There is a '3' service centre in Mongkok operated by iTouch, and it's not usually busy.

I don't like "3"
they always reconfing the machine to fit their service
did not allow users to change.

Ditto
That's why we are both using Smartone

Mesquire said:
You may need to take your unit to one of the 3's service centres and have it reconfigured.
There is a '3' service centre in Mongkok operated by iTouch, and it's not usually busy.
Click to expand...
Click to collapse
Thanks for your advice. But I have called '3' hotline for three times and asked for three operators to get help. They told me to call Dopood for fixing the problem since the device was not bought at their shop. And I just want to have a setting alternative to solve the problem and prefer not to bring my device to their centre. Anyway, thanks for everybody.

No one here mentioned anything about calling the hotline for help. If it is indeed a matter of reconfiguring your D810, just move your lazy a** down to the service centre and let them take look - they don't differentiate or discriminate whether you bought the unit from '3' or not. I took a friend's D810 bought from CSL 1010 last month (he had a massive corporate discount) to have it reconfigured for his '3' phone SIM and it took only 20 mins!

Mesquire said:
No one here mentioned anything about calling the hotline for help. If it is indeed a matter of reconfiguring your D810, just move your lazy a** down to the service centre and let them take look - they don't differentiate or discriminate whether you bought the unit from '3' or not. I took a friend's D810 bought from CSL 1010 last month (he had a massive corporate discount) to have it reconfigured for his '3' phone SIM and it took only 20 mins!
Click to expand...
Click to collapse
Problem solved at last. Let's share the solution. I just need to remove the sim card before I proceed the hard reset. After that, I can enter into the 3 portal. Thanks for everybody and you may share this technique to others if they have the same problem.

gprs on tytn11 in saudi

hi there,
i've not been able to use the gprs/mobile internet with my new tytn11. i use aljawal service in saudi arabia, i have contacted them-they say they have no support or settings for htc, i also contacted cellucom where i purchased the phone and they are of no help. there must be a way around this, i know the proxy server address so, why won;t it work? can someone plz help me?
thanks alot
anne
p.,s. i once saw (forgot where now) on your site, someone sent configuration settings gprs for mobiley in ksa, therefore i had hope tht he or someone else can help me with aljawal/tytn11

Hi annyksa,
Im not an owner of a TyTNII (yet) but this might be of some help. I have a i-mate Jamin and have been using aljawal's gprs service for awhile now. Around Febuary this year it stopped working, I could connect to the gprs but not to the internet. I use the manual settings to set up my gprs, seeing aljawal does not support auto setup for HTC. It took me 2 months and countless hard resets to find what settings would work. I turned off the proxy (proxy.jawalnet.com.sa) and changed the gprs authentication from Pap to Chap. so even if aljawal had setup instructions for the TyTnII, it would probably be wrong. Good luck and let me know if you get it working, im not going to upgrade from my Jamin to a TytnII with no gprs

You may try this .....it may work
http://www.ce4arab.com/vb7/showthread.php?t=95866