I just got the phone activated on my x7501. Tested the AT&T Connection and it works fine.
Paired 2 different Bluetooth headsets to the x7501. A Plantronics 655 and a Blueant Z9. Both pair fine and I can initiate a call and even set the voice dialing to dial someone. I can get a beep in the headset when someone calls me and can pick up the call. However, as soon as I connect the call I can hear nothing in the BT headset. No audio of any kind from the x7501. If I turn hands-free off then it defaults to the speakerphone and I can complete the call. This happens the same with BOTH BT earpieces.
Any ideas? I contacted HTC and all they would suggest was a Hard reset. I would rather not have to reload all my apps, but if it is the only way..........
Thanks
Joe
Hello. I had exactly the same problem with my 7501. Your phone is probably defective. I spent 3 months trying to get this fixed. I posted on this site & several others looking for a solution. Nothing. I also spent dozens of hours doing hard resets, downloading 3rd party Bluetooth programs, all to no avail. I had several conversations with HTC tech support, still no fix. I tried a Jawbone, a Plantronics 510, & an LG Style-i. None worked. No audio just as you described. Everything paired, connected, dialed out, got incoming calls etc. but no audio. Now for the good news. Mine is now fixed & working perfectly. I had to send it to the HTC repair facility in Houston Texas, twice. The first time they sent it back it still didn't work. The second time it came back fixed & is working perfectly. Even some of the other programs are working better. The first time I was told they replaced the UMTS module & the audio module. The last time they replaced the "main board". This is a long answer to a short question but I wish I had known this when I started. I hope this helps. Mine is under warranty & was fixed at no charge other than the shipping to them.You will need to call HTC repair service, not tech support, & they will tell you how to handle this......
Thanks Grossa,
I have been talking to tech support last friday and was advised to cal for an RMA # Got that this morning and will be sending it in tonight.
How fast did they turn it around? I need my phone for a trip the ennd of next week. Thanks for your response
Joe
Good, you're on the right track. It took about 10 days total, including shipping both ways. I live in North Georgia & the shipping took 2 days each way. Your times may me different. They actually turned it around pretty fast considering 4 days shipping, plus there was a weekend in there too. Hopefully they will fix yours in one trip. You might want to put a note in the box reminding them that they just had one out there with the same problem. So far mine is still working perfect. I use an LG Style-i & like it so much I have ordered a second one for backup, $25.00 on Amazon. I can't/won't use a headset. Everyone says the LG sounds better than the 7501 when talking to them. HTH...........
Thanks Grossa,
It went out last night.
I wrote a note as to what the problem was and also included a print out of this thread. Hopefully they will fix it the first time. Figure I will hit walmart for a prepaid phone I can put my SIM card into as a backup. The C168i is < $20.
Thanks for your help.
Joe
Let us know how it turns out.
Related
Hey Everyone,
I found this on the HTC Wiki and thought it was a good Idea.
I have been doing a lot of digging about this issue without any good results. I can't even find a timeline of when the problem will be resolved. There are plenty of poeple with complaints about the BT issue and everyone is calling, but there is nothing we can do but wait for Sprint and HTC...or is there???
If you haven't already, get the insurance plan on your phone, ($7.00 per month). Since the bluetooth is not working, the phone is faulty and needs to be replaced. Call Sprint and have them replace the phone. Keep doing this about once a month or so, always reporting bluetooth as the problem.
Maybe, if enough of us return these phones for replacements, Sprint, (or HTC), will realize just how much money they are loosing and fix the problem. We have been nice to Sprint and HTC long enough waiting for them to fix this problem at the leisure, it's time we force their hand.
These companies have to know that they can't release faulty products and expect us to just sit around and wait for them to fix their bugs.
I have also contacted my states Attorney General informing him of this problem and asked that he ban sales of the product in my state until the problem is resolved. I advise you all to do the same.
Maybe after we all take our own action, they will listen. Please repost this on every forum you are on to help spread the word.
Good Luck,
Fight the Fight
Click to expand...
Click to collapse
Too bad insurance costs $50 each time they ship you a phone.. (unless you walk into the store and wait for an hour while they check out your phone..)
-mark
He's not saying to use the insurance. But more less the warrantee. There is two protections that come through the insurance, but I cant remember the name of the two. Equipment replacement and ____________________. The second one is where they try to fix your fone, free of charge.
ESRP, or in store repair.
Sprint and HTC are both aware of this issue I am sure, and this doesn';t just plague our devices. Going to the attorney general for something like this is just plain silly, and won't get you anywhere.
I also know you can only do 2 or 3 replacements per year with insurance. I highly don't recommend you waste any on an issue that is known, beings that a new or refurbished phone is going to have the exact same issue - and maybe more.
Maybe, if enough of us return these phones for replacements, Sprint, (or HTC), will realize just how much money they are loosing and fix the problem.
Click to expand...
Click to collapse
troubel is its doubtful they will be losing any money, theyll probably give the returned phones a quick once over, call it "refurbished" and it send them out to the next person who exchanges one
WHAT IS THIS BLUETOOTH ISSUE? I'm not having any bluetooth issue, but I keep seeing this everywhere....but no descriptions of the issue....just the statement that there is one. What is the problem?
ebmorgan said:
WHAT IS THIS BLUETOOTH ISSUE? I'm not having any bluetooth issue, but I keep seeing this everywhere....but no descriptions of the issue....just the statement that there is one. What is the problem?
Click to expand...
Click to collapse
yeah, i havent had one either, but granted all i use is a motorola s9 headset and ive beamed files a few times
my specific issue has to do with pairing my mogul with my bluetooth enabled deck in my car. The deck is unable to find the phone and when it occasionally does find the device, it won't pair. I've tried changing the registry edits to allow my phone to appear as a standard phone device, rather than a WM6 phone. Neither works.....
Sprint acknowledges that there is a problem and when i contact Pioneer (the manufacturer of my deck) they say that the deck is designed to be used with any bluetooth device.
for reference, my deck is the DEH-P980BT from pioneer.
http://www.pioneerelectronics.com/pna/v3/pg/product/details/0,,2076_310069882_291159553,00.html
The error I am experiencing and my customers as well is that when BlueTooth is turned on, the phone will freeze and needs to be reset. Pairing is no issue. What I've done is turn on the BlueTooth on only when I need it. Since I've started doing this I haven't reset my phone in over a month. It is annoying though and I wish a fix could be found.
My problem and many others is my voice cuts out for the other party sometime so much that they can't hear me at all, I turn off the BT headset and use the phone and they tell me now I can hear you very clearly. My voice tags rarly work with my headset too. The other day, I went to use my headset and it didn't work at all. I had to pair them backup.
-Polen
I also experience various Bluetooth related issues. I do not know whether HTC is responsible for faulty phone hardware or Microsoft for faulty Bluetooth software stack.
Below are the problems that I have seen.
Bluetooth stack occassionaly crashes during usage and requires restart through CommManager. Often times in the morning the stack is unresponsive or stopped from overnight crash.
Plantronics 655 Bluetooth headset ocassionally loses connection to headset and requires Bluetooth stack to be restarted on the phone.
Sometimes the Bluetooth stack is stuck and the headset can answer incoming calls but no incoming audio is heard, just outgoing mic.
When using Motorola S9 Bluetooth wireless stereo earphones using the A2DP Bluetooth profile sometimes the music from Windows Media Player 10 skips every few seconds with music playing for less than 1 second and 2-5 second dead air and again 1 second of music and dead air... Bluetooth stack needs to be restarted to correct this issue, afterwards often the problem is resolved, sometimes WMP 10 needs to be restarted also, and sometimes the phone needs a soft reset.
OnCourse GPS Bluetooth receiver over a Serial Port Bluetooth wireless connection sometimes does not connect to the phone, a restart of the Bluetooth stack is required, when using Google Maps 1.2.0.9+ or TomTom 6.50.
When using Motorola S9 Bluetooth wireless stereo earphones using the A2DP Bluetooth profile sometimes the music from Windows Media Player 10 skips every few seconds with music playing for less than 1 second and 2-5 second dead air and again 1 second of music and dead air
Click to expand...
Click to collapse
i dont have this problem with my S9s
however sometimes i do get about half-second skip every 5-10 seconds, this only seems to happen when the phone gets particularly warm (like when im outisde on a hot day) and goes away on its own without having to restart BT, WMP or the phone itself
I have only experienced the audio fade with the S9 a few times and it gets resolved when I'm not too far from the phone.
But I have experienced it when talking with another party. It only seems to be on outgoing audio not incoming.
many said alltel rom fixes BT issue. is that true??? if so i am ready to load it up. thanks.
EDIT : Yes BT works with AllTel. Thanks Olipro
Hi guys,
i recently received my iTech R35 A2DP Bluetooth Headset for my Touch HD which is identical to HTC BH S100 since its only rebranded.
Pairing, controls and everything works fine, but when playing music the connection constantly gets lost for short terms regardless of the distance between the phone and the Headset.
The weird thing about it is, that the headset works perfectly with my friends HD. He even could go away like 10m without any kind of interruption.
I already tried some different settings with HD Tweak but no improvement.
Besides I noticed that overall bluetooth performance with my phone, as it once took about 30 minutes to send a 50MB file, isn't that good.
Thanks for any help!
Update:
I tested the Headset today with two other phones (SE W950i and some Nokia). It worked perfectly so I figure something has to be wrong with my phone. I'll perform a hard reset on the weekend and see if it changes anything. Otherwise I'll have to contact the customer service.
Has anybody here experience with german support. If I had to send the phone in, how does it usually take til u get your phone back?
Well, I just performed the hard reset and it solved the issue. Very strange since I hadn't installed that much programs.
Well, the problem returned and I now figured it out in detail.
There's no correlation with the programs installed.
Once the Bluetooth headset is in the Bluetooth-Device-List as it was connected before the constant lags are there.
If I delete it and re-pair the headset the lags are gone for this one time until the headset got disconnected. Even if I get out of range and return in reach connection is crappy from then on.
Didn't anybody recognize such a strange behaviour too?
I have a similar issue with my Sony Ericsson HBH-IS800 phones.
I thought I'd solved it by re-pairing with the handset, and initially that pairing seemed to last for a while, but now it seems I have to re-pair at least once a day to avoid the stuttering (it's really bad, isn't it?)
Frankly, I'm getting pretty disenchanted with my HD. Every time I discover a tweak which sorts an issue, another issue raises its head. I've lost count of the many hours I've spent trrying to get it to work as it ought to.
Wishing I'd got an iPhone. Okay it's not as good on paper, but at least everything works....
I have to agree the bluetooth is dodgy for me at the best of times in trying to connect to any computer.
Surprisingly, Ive had a good file transfer between my HD and MaxOSX, I can't say the same for Windows XP or Vista where on both accounts it has failed to connect via bluetooth to perform an active sync.
Petee said:
I have a similar issue with my Sony Ericsson HBH-IS800 phones.
I thought I'd solved it by re-pairing with the handset, and initially that pairing seemed to last for a while, but now it seems I have to re-pair at least once a day to avoid the stuttering (it's really bad, isn't it?)
Frankly, I'm getting pretty disenchanted with my HD. Every time I discover a tweak which sorts an issue, another issue raises its head. I've lost count of the many hours I've spent trrying to get it to work as it ought to.
Wishing I'd got an iPhone. Okay it's not as good on paper, but at least everything works....
Click to expand...
Click to collapse
Thanks for your information. At least I'm not the only one with this issue.
Meanwhile I tested this behaviour with my buddies HD and it's the same pattern with his one.
I contacted german support today and will report after their answer.
i've been having the exact same problems with my hd. i would be able to pair it with my landrover, but then the connection would be lost. (there's another thread on this somewhere).
anyway, i tried installing BTRestore and BTRestart along with Mortscript and a custom script to help keep the bluetooth active. however, my problem was not that the bluetooth was turning off, but that the connection would not stay active.
so i installed a custom rom, Dutty's version 1.7, and also installed jetware bluetooth program (www.jetwaremobile.com); so far so good (*fingers crossed*). this is my 3rd day and the bluetooth works great. the phone connects with the car instantly, my phonebook works and i can make and receive calls without losing the connection.
so maybe updating the rom will help you too.
Sorry, it's been a while since HTC answered my questions but since their answer was quite disappointing I had no rush to post it.
Summarized they told me the HTC BH S100 was not compatible with the Touch HD even though I pointed out that it's in compatibility-list of the Diamond and both are running the same Chipset and OS and that it works fine after the first pairing.
As I'm tired of reconfiguring my phone I'll wait some time to flash another ROM. I hope WM 6.5 will be released soon and fix this problem, too.
Got the phone on the second day it was available. Upgrade from the Touch HD. Nice phone in general. The problem I ran into was Microsoft voicecommand would not announce incoming calls through the bluetooth headset no matter what changes and adjustments tried it would only announce through the phone speaker. I had this working on the Touch HD fine. Spent the entire day with T-mobile tech support which was not very helpful on matters of anything technical. Then called HTC tech support and spent about an hour and a half trying to get it to work. The answer HTC gave me was my headset was not compatable. I have three different bluetooth headsets none of which they could get to work. I asked the tech what headset HTC tested with this phone and I would gladly purchase that brand. His answer was he did not know. My answer, this does not function on this phone and was not tested. Has anyone else tried to get bluetooth caller id working and if so what were your results. I have since returned the phone till this is resolved if ever.
has anyone tried caller id announce incoming calls on their bluetooth? Am I the only one having this issue. Could someone please test this on their HD2 and let me know if it works for them.
Thanks
It has been a problem on the european hd2's also. Since HTC started using the widcom bluetooth stack none of the existing voice control apps (such as MSVC) are working properly. If you search around you will find a few threads about the same problems with bluetooth headsets.
Thank You very much for your answer. I was hoping that was not the case. I waited for this phone to come out and bought it right away. I use mostly basic functions, phone, voice dialing, appointments etc it was a shame I had to return it the extra features were nice to have and the screen is beautiful. Does anyone know if they are working on an answer for this???
polera257 said:
Thank You very much for your answer. I was hoping that was not the case. I waited for this phone to come out and bought it right away. I use mostly basic functions, phone, voice dialing, appointments etc it was a shame I had to return it the extra features were nice to have and the screen is beautiful. Does anyone know if they are working on an answer for this???
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Click to collapse
Try here, good info on this subject. I would like to hear my ringtones in my headset but this is the best answer I have found to this. Hope it helps.
http://forum.xda-developers.com/showthread.php?t=654165
Guadm, Thanks for the link. I will give it a read and see what's up. I wish someone could figure what is causing the conflict with caller announce not going through the bluetooth. I got everything else going to bluetooth except caller ID.
polera257 said:
Guadm, Thanks for the link. I will give it a read and see what's up. I wish someone could figure what is causing the conflict with caller announce not going through the bluetooth. I got everything else going to bluetooth except caller ID.
Click to expand...
Click to collapse
you are welcome. I am waiting for Blue Ant's T1; it announces the caller by name, and that's good enough for me if I cant get the ringtones.
I have a problem and have't been able to find any information on it. I have a TMoUS HD2. I had an original Jawbone lying around so I paired it and it works perfectly. I decided to pick up a Jawbone 2. I paired it, but it developed a problem. While outgoing calls are no problem, I cannot answer calls with it, nor can I initiate voice dialing with it. Incoming calls are routed through the handset. I deleted the pairing, and re-paired it to no effect. I also tried the original Jawbone again and it again worked fine. What I don't understand is why it initially worked properly, then developed this problem (with no changes to the phone).
Any ideas?
me too
Same problem with Proplantronics headset, new to me handset formerly T-Mobile just loaded this ROM:-
RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe
If I find the answer I will let you know.
mcc2905 said:
Same problem with Proplantronics headset, new to me handset formerly T-Mobile just loaded this ROM:-
RUU_Leo_HTC_WWE_1.48.405.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe
If I find the answer I will let you know.
Click to expand...
Click to collapse
well, it was probably me. I was answering with the handset rather than the earpiece. it didn't matter with the old one, but it does with this one. chalk it up to unfamiliarity with the newer unit. either that or the phone woke up in a better mood today.
sorted
Yes, thanks for that, pressing the call control on the headset is the answer, also found the autoanswer option which should also fix it. Lots of stuff seems to be hidden away on 6.5.
Still learning after all these years.
mcc2905 said:
Yes, thanks for that, pressing the call control on the headset is the answer, also found the autoanswer option which should also fix it. Lots of stuff seems to be hidden away on 6.5.
Still learning after all these years.
Click to expand...
Click to collapse
Glad my fumbling around with this thing was able to help someone.
Hi,
I go into bluetooth and search for my devices on my Omnia 7 but it seems to be stuck on Searching when I try and search for my MW600. Anyone experienced anything similar?
So far I have tried it with a couple of different headphones from SE and Plantronics but still no joy...
Jag har precis samma problem som dig med samma headset plus att min hörlursingång verkar glappa
Exactly the same problem, bluetooth worked for about a month but the quality was terrible. As time went by it got harder to pair with the car and now it just sits there searching...
I have the same issue, struggling with a lot of Bluetooth problems at the moment. I also have a MW600!
I can get it to pair with the MW600 if I turn WiFi off. After pairing it seems to work fine with WiFi back on.
With various power cycles, entering and leaving flight mode etc. I can get it to see some devices. Can't get it to pair with my car kit though no matter what I do, and that's the only thing I really want to pair it with.
It seems to be a common issue with Samsung Omnia 7s and Focuses. There is a blog post that google finds where a guy took his phone back and swapped it for another one, which then worked with all the devices his original didn't. One of the commentors then declared that upgrading the firmware to JK1 also sorted the issue. I promptly did this, voiding any chance I had of taking the device back to get a new one. It didn't work, so I'm stuck. The commentor has since come back and said it didn't fix the issue. Thanks for that .
I have an MW600 and I use it with no problems at all. Works perfectly. I have it paired with both my Samsung Omnia 7 and my old Sony Ericsson W610i.
The first pairing took me a while (some pairing codes blah blah), but after that, it's been really smooth. Just switch on bluetooth and the MW600 and they are automatically connected.
Of course, the song name etc does not show up on MW600's display -- I think that's restricted to Sony phone (my old W610i does that perfectly!).
Hope this helps.
I believe based on other peoples experiences there is a Bluetooth hardware problem with early examples of the Omnia 7. You probably have a later one where everything is fixed.
Oh and the reason the MW600's display doesn't show any info is because WP7 only supports version 1.0 of the AVRCP profile, so track info is not transmitted. I've used the MW600 with my old HTC Diamond and Touch Pro2 and got the track info to display. I'm hoping the profile will be updated by Microsoft at some point.
Supported profiles: http://support.microsoft.com/kb/2449475
Well, I jsut got a new 16 GB version last week and I have bluetooth problems as well. even after Nodo they still exist. I have a Parrot Minislim kit and my phone will find it and try to connect. I enter the PIN and hit "done" . It then tries to connect but doesnt. AM bringing it to a service centre tomorrow and will see what they do there.
Update on Bluetooth
17-apg said:
Well, I jsut got a new 16 GB version last week and I have bluetooth problems as well. even after Nodo they still exist. I have a Parrot Minislim kit and my phone will find it and try to connect. I enter the PIN and hit "done" . It then tries to connect but doesnt. AM bringing it to a service centre tomorrow and will see what they do there.
Click to expand...
Click to collapse
Well, I brought it to the Carphone Warehouse who are the service agents for Samsung and guess what , they cannot send it back for repair because they have no "PLU" in their system for this model citing that they do not offer it in their catalogue. They have told me this 2 weeks after I left in in with them. Now, I have got to get it back from them and send to Samsung myself. Like others here I must have an early model because it is doing the same things, sometimes connecting to my Parrot MiniSlim kit and sometimes not. I bought a 16GB version from Germany because I wanted an unbranded and unlocked version with this amount of memory.