Database Users

Old Email Messages Deleted Automatically

Hi all,
I 've got the Qtek9100, and with both the default rom it shipped with and the custom Tmobile 2.17 ROM I've had this problem. I use Gmail on my phone via pop3, and my problem is that the phone is constantly deleting my old email messages. Its not sending them to the deleted items folder, but removing them from my inbox as though they never existed. Have any of you encountered this problem or know of a way to fix this? Thanks.

I have a Cingular 8125 and I have the same problem. After I close the email its gone!

Same problem here too.

set to get first 999kB of message.. it is the only work around that i found

Loosing Emails.
I had this type of problem with SMS's and emails - basically anything with Pocket Outlook.
The solution was to Close outlook fully (not with the 'x') before soft-resetting the phone. Pocket outlook does not seen to write the new emails to it's database until the app is closed. (i.e running programs - stop program)..
Since I started closing outlook fully before soft-resetting I have not lost 1 message.
Charlie Grillo

Actually, closing outlook fully does not stop email from being deleted. This happens even when I don't soft reset the phone. I'll try getting the first 999kb of a message, though I worry that this could fill my phone quickly if I don't pay attention. Also, I don't have this problem with SMS messages.

I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.

DedEye said:
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
Click to expand...
Click to collapse
I had this unchecked already, and I still have the same problems.
Any other ideas?

Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.

8525 and missing emails.

I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..

Out of curiosity am I the only one on a 8525 that has this problem?

Have you used the site search, and tried the retrieve 999kb header fix?

Yes and they still dissapear..
I have tried everything..

i too am having this problem. you are not alone. guess now i will be trying out 3rd party mail clients for the time being. everything else with the upgrade is fantastic so im not going back

This is still an issue with me also. Using a verizon pop3 account.

Incorrect Settings...??
MrDSL said:
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Click to expand...
Click to collapse
In order to help, we need to know what pop account you are using... for instance, I had this problem with Gmail messages disappearing after a couple of hours to a day... found out that there is a non published setting that appears when using the phone's auto config feature... Let me explain...
when setting up the pop3 account for gmail, the settings are as included on their website... problem is that I have my outlook connected at home and constantly checking messages, and is configured to leave messages on server.... But with the other machine pulling the messages, for some reason they disappear on my TyTN even though I have it set to grab messages for the last 7 days...
what the auto config feature has done was to add "recent:" without the quotes in front of my account name, so it reads "recent:[email protected]"... Once that was done, my messages stopped automatically disappearing... Try it, what do you have to lose that you haven't lost already...

MrDSL said:
I'm running the leaked version of the Cingular rom and while I know this isn't final I was kinda hoping that some things would get fixed. One of them being the missing email problem.
After a few hours receiving a email it just disappears into thin air!!!!! and yes I have it set to always show emails no matter how old they are..
Where are my emails going? I want to keep ALL my emails until I decide to delete them..
Anyone got any suggestions? I have tried everything and nothing works..
Click to expand...
Click to collapse
Also found this link for you... It explains what I was trying to say, just shorter and better...
http://forum.xda-developers.com/showpost.php?p=1466734&postcount=6

debonairone said:
what the auto config feature has done was to add "recent:" without the quotes in front of my account name, so it reads "recent:[email protected]"... Once that was done, my messages stopped automatically disappearing... Try it, what do you have to lose that you haven't lost already...
Click to expand...
Click to collapse
The first setup I edited out the "recent" and had the disappearing mail problem - I deleted that email account and ran the setup again leaving the "recent:" text in and bingo my Gmail works as it should on my P3600i.
Thanks for the tip.
PS. The only bug now is that the mail that I sent also appears in the Inbox - is there a way to correct this?

Few questions of a new user

Hi!
I need help in things which I don't seem o find a solutions for.
Ok, so here are the questions:
1. Regarding bloody Hotmail and sending emails - did anybody achieve it?
In my case after sync via Windows Live Panel, or just simply writing and sending email doesn't work. It's just crazy, I see the sent emails in the Sent folder and it's even on the PC version of ive, but mails go NOWHERE! Help!
2. Did anybody of you encountered any sending email problems from other accounts!
I have two accounts, one works good, the other does not send, although settings are correct and checked 100 times.
3. All of my accounts always show loading one message but it's not there - so when I have one new email, it loads two emails but I have only one new. When I have no new mails, it loads new message but it's not there (checked in the Outlook!)
4. One more strange thing - I uninstalled the programm which was set as a shortcut in pop menu on main screen. After uninstall this bloody shortcut cannot be removed, what to do??
Please help, these things drive me crazy.
Hope it's not too much to ask.
I'm new to WM actually, I used UIQ for years..

Rudegar,
Please, help..

hi welcome to xda developers from my-symbian. it seems that its your first experience in wm phones. my best phones were p910i an p1i. earlier I did not not like wm phones but with x1i i am 90% satisfied. most of the problems on wm phones are due to its os which has been only tweaked over the years without any substantial upgrade.
regarding questions 1to 3 since i do not use hotmail or other account for sending mail ,i may not be able to answer them. if u ask in Q&A thread in general section u may get better response as hotmail is common to all platforms.
4. use file explorer and go to windows/startmenu
shortcut must be there delete it.
u may read this it might help-
http://social.microsoft.com/Forums/.../thread/3d1ca92e-6de8-415e-ad74-8d3c426adb08/

i just send a test mail from my hotmail account on phone to other account. there was no problem, there was a delay but that may be due to fact that i have setting for checking mails every 5 min interval.

dhiru
Deep thanks! You see I was UIQ user for years and now WM, I have to learn....
Thanks for the Menu - it was there!
Hotmail does not work although I was sending no problem mails from Hotmail on my PC to test!
Anyway thanks and please let me ask more sometimes!!
Best.

dhiru said:
i just send a test mail from my hotmail account on phone to other account. there was no problem, there was a delay but that may be due to fact that i have setting for checking mails every 5 min interval.
Click to expand...
Click to collapse
Hah! The thing seems more complicated.
It does NOT send any email to one of my accounts, however sends no problem to other ones. That's weird!!!

Push Gmail Solution

first if id like to say, sorry if the title is misleading
second, im still trying to figure out how to get true directpush gmail on the HD, ive been using wm for 4 years now....but since ive gotten the HD is when the push gmail is really starting to bother me, i mean yes, i can use owa to get my gmail, but its either manual sync, or interval sync. which is not true push mail. ive been able to use my hotmail account for push mail, obviously MS designed it this way that you can use it.
but still cannot find a way through owa or standalone wm to get push gmail
other thoughts here are;
-hotmail is capable of this obviously their parent company created the technology
-blackberry is capable of this because they have their BES server
-third party apps blow, so its not a true solution, i would perfer to have my emails between sender and me, rather than being filtered through by some third party app/company
if anyone has any kind of input or say, please feel free...

no one has a solution?
ive seen that there a lot of people looking at this thread, people have come across this im sure problem/topic, but no one has found a solution to the gmail push?!!

gordonzhao said:
first if id like to say, sorry if the title is misleading
second, im still trying to figure out how to get true directpush gmail on the HD, ive been using wm for 4 years now....but since ive gotten the HD is when the push gmail is really starting to bother me, i mean yes, i can use owa to get my gmail, but its either manual sync, or interval sync. which is not true push mail. ive been able to use my hotmail account for push mail, obviously MS designed it this way that you can use it.
but still cannot find a way through owa or standalone wm to get push gmail
other thoughts here are;
-hotmail is capable of this obviously their parent company created the technology
-blackberry is capable of this because they have their BES server
-third party apps blow, so its not a true solution, i would perfer to have my emails between sender and me, rather than being filtered through by some third party app/company
if anyone has any kind of input or say, please feel free...
Click to expand...
Click to collapse
I had the same problem but "solved" it with HD Tweak. Ok solved is the false word for it but it works now.
So what I did is:
1. Start HD Tweak of course
2. Go to point 6.1 (Disconnect After)
3. I set it to 1 Minute or 2 Minutes
4. Save this with OK
After that my gmail works perfect when it always have to connect for a new time to the internet! If you are connected to the internet it won´t work! Crazy but ok what should I do
First I didn´t wanted to use this "disconnect after" option to get my gmail workin. I only wanted to safe battery energy but than I saw that with this disconnecting after 1Minute (on my HD) my gmail is working and syncing all mails correctly to my Touch HD.
Please tell me if it also works on your HD!
Sorry for my bad english

RobbyTouchHD said:
I had the same problem but "solved" it with HD Tweak. Ok solved is the false word for it but it works now.
So what I did is:
1. Start HD Tweak of course
2. Go to point 6.1 (Disconnect After)
3. I set it to 1 Minute or 2 Minutes
4. Save this with OK
After that my gmail works perfect when it always have to connect for a new time to the internet! If you are connected to the internet it won´t work! Crazy but ok what should I do
First I didn´t wanted to use this "disconnect after" option to get my gmail workin. I only wanted to safe battery energy but than I saw that with this disconnecting after 1Minute (on my HD) my gmail is working and syncing all mails correctly to my Touch HD.
Please tell me if it also works on your HD!
Sorry for my bad english
Click to expand...
Click to collapse
Sorry wrong answer on your question.....I thougt you have a problem syncing with gmail^^
But your question would be also interesting to me if there is a possibility to have pushmail with gmail.

Im also really interested. I have mine set to sync every hour which is ok but as mentioned, not pushmail at all. In fact it is barbarically pullmail.

I hope this will solve the problem.
WINDOWS LIVE (in your Start-programs-windows live)
1. make account in windows live / hotmail
2. at windows live menu - option, find Sync Schedule
3. choose, from Sync Frequency: as items arrive.
It means, as an email arrive in [email protected]., it will push to your handheld.
Carefull with the battery.
Sorry for my English.

Windows Live Push Email
I hope this will solve the problem.
WINDOWS LIVE (in your Start-programs-windows live)
1. make account in windows live / hotmail
2. at windows live menu - option, find Sync Schedule
3. choose, from Sync Frequency: as items arrive.
It means, as an email arrive in [email protected]., it will push to your handheld.
Carefull with the battery.
Sorry for my English.

gmaryo said:
I hope this will solve the problem.
WINDOWS LIVE (in your Start-programs-windows live)
1. make account in windows live / hotmail
2. at windows live menu - option, find Sync Schedule
3. choose, from Sync Frequency: as items arrive.
It means, as an email arrive in [email protected]., it will push to your handheld.
Carefull with the battery.
Sorry for my English.
Click to expand...
Click to collapse
yes im sure everyone knows how to get push hotmail, but thats not the problem, we are looking to get push GMAIL. but thanks for that great tutorial! and the battery isnt a problem. mine still has a good charge with hotmail being pushed, when the phone is in standby it doesnt use that much juice, even when data connection is on, its in a less consuming state
RobbyTouchHD said:
I had the same problem but "solved" it with HD Tweak. Ok solved is the false word for it but it works now.
So what I did is:
1. Start HD Tweak of course
2. Go to point 6.1 (Disconnect After)
3. I set it to 1 Minute or 2 Minutes
4. Save this with OK
After that my gmail works perfect when it always have to connect for a new time to the internet! If you are connected to the internet it won´t work! Crazy but ok what should I do
First I didn´t wanted to use this "disconnect after" option to get my gmail workin. I only wanted to safe battery energy but than I saw that with this disconnecting after 1Minute (on my HD) my gmail is working and syncing all mails correctly to my Touch HD.
Please tell me if it also works on your HD!
Sorry for my bad english
Click to expand...
Click to collapse
well i mean i have gmail set up as imap on my hd but its still pullmail, i set it to manually sync, right now i have all my gmail forwarded to my hotmail, i get pushmail from that so, if i do get an email from my gmail account ill know and i can just hit sync on gmail, and reply if i need to, if i dont need to reply its just to read it then. but its not a solution just a temporary fix? waiting on google to release a gmail sync!

Funambol
Try funambol. It's open source and is getting to be a very popular push email solution.

Hi, I tried using the funambol which seems like a good application.However I couldnt get the messages by push.If I manually do 'sync all' I get the messages but not as push mail as and when they arrive.My 3g connection is on and funambol client is also running.Any idea what I am missung.

amitambika said:
Hi, I tried using the funambol which seems like a good application.However I couldnt get the messages by push.If I manually do 'sync all' I get the messages but not as push mail as and when they arrive.My 3g connection is on and funambol client is also running.Any idea what I am missung.
Click to expand...
Click to collapse
im a bit hesitant about trying out the program, doesnt sound worth it, i could be wrong. but googled it a bit and found this
http://blogs.techrepublic.com.com/networking/?p=160
the article is a bit dated, but still. skimmed through it and i think it says all funambol basically sends you a sms? and tells you that you have new mail which means manually having to hit "send/receive" i may be wrong, i didnt read the entirety of the article
but in my opinion still not a true solution, im so eager for google to release a gmail sync, dont let me down google....! waiting for you to release a break through tech for wm users!!

gordonzhao said:
im a bit hesitant about trying out the program, doesnt sound worth it, i could be wrong. but googled it a bit and found this
http://blogs.techrepublic.com.com/networking/?p=160
the article is a bit dated, but still. skimmed through it and i think it says all funambol basically sends you a sms? and tells you that you have new mail which means manually having to hit "send/receive" i may be wrong, i didnt read the entirety of the article
but in my opinion still not a true solution, im so eager for google to release a gmail sync, dont let me down google....! waiting for you to release a break through tech for wm users!!
Click to expand...
Click to collapse
No I waiited for some time and see that it does work but takes 5-10 min to get the mail.You dont have to mnaually do the send/receive.

Hi,
I was also interested in push mail solution for WM and Touch Hd and this is what I found:
http://www.emoze.com/
I downloaded version for htc/other device and installed cab on mobile. After creating an account for gmail, it automaticly created account in outlook. Mails seems to be pushed into my mobile maybe 1 minute after they arrive to gmails inbox, so it sounds like a fair solution. Pls someone check that because it seems too good to be true. Maybe I'm missing something but it seems to be a real push mail solution for gmail and wm. And its free.

Sidewinder_tigs said:
Hi,
I was also interested in push mail solution for WM and Touch Hd and this is what I found:
http://www.emoze.com/
I downloaded version for htc/other device and installed cab on mobile. After creating an account for gmail, it automaticly created account in outlook. Mails seems to be pushed into my mobile maybe 1 minute after they arrive to gmails inbox, so it sounds like a fair solution. Pls someone check that because it seems too good to be true. Maybe I'm missing something but it seems to be a real push mail solution for gmail and wm. And its free.
Click to expand...
Click to collapse
I just tested Emoze, and I'm REALLY impressed!
The setup is fast, and easy!
In the settings menu, I get my own language, despite the software being downloaded in English!
Receipt of testmail on my HD after 4 minutes.
Receipt of reply on my Lotus Notes after 30 seconds(!!!).
This is it! I'm not looking any longer

Another alternative is Seven. I've been using it for over a year now and prefer it to emoze. It's still in beta but works great.

well does seven emoze and funambol all enable you to reply with the gmail account name? and its all a separate application correct?
in a way my temporary fix is working for me, pain in the ass but working.....i just prefer not to have a 3rd party program "filter" through my emails, private or not.....
but has anyone received any word on whether googles releasing a gmail sync?

gordonzhao said:
well does seven emoze and funambol all enable you to reply with the gmail account name? and its all a separate application correct?
Click to expand...
Click to collapse
I only know Emoze, so:
1. Yap
2. Yap

gordonzhao said:
well does seven emoze and funambol all enable you to reply with the gmail account name? and its all a separate application correct?
Click to expand...
Click to collapse
Seven integrates with outlook and runs in the background to deliver emails. When you want to read/reply you use outlook. Any replies sent are from the email address you set up.

Unnecessary post

trice1921 said:
Seven integrates with outlook and runs in the background to deliver emails. When you want to read/reply you use outlook. Any replies sent are from the email address you set up.
Click to expand...
Click to collapse
Same thing with Emoze.

Weird email problem?

Hi. I am using an unbranded Hero on Voda in the UK and everything seems to be more or less fine, except... I have a strange email problem.
I have set up my POP3 account to check and deliver mail every five minutes (I don't use Gmail for this) and it works absolutely flawlessly except that every few days it simply stops receiving. The phone seems to poll as usual, but the mail just doesn't arrive, although it is there and later arrives in my Outlook inbox on my PC.
I have made no changes, installed no new apps or really done anything at all before the mail stops arriving. The only way around it is to remove the account and set up a whole new one, which is a pain - the main problem, though, is that I miss emails until such a time as I realise that it has stopped working.
Email is VITAl to me - does anyone have an idea as to what I can do to get around this please?
Many thanks, in advance.

download K-9 mail from the market place.
Try it using this program. If it contniues to fail after a few days, the issue is with the network or the server and we know where to look for issues.
If it works, then it's the HTC Mail program that is at fault, but you now have a program which does not have the fault and you can now receive your emails ok.

Are you killing any tasks, I have found that you need the HTC mail program running for it to poll for the mails.

barryallott said:
Are you killing any tasks, I have found that you need the HTC mail program running for it to poll for the mails.
Click to expand...
Click to collapse
I am only killing Tweet and Stocks, but otherwise nothing. Can the mail programme turn off itself for any reason? Besides, it is polling - just not actually collecting anything. Many thanks!

Same problem
I know its an old thread but I didn't want to start a new one yet.
I'm having the same problem with my BT email. Its OK for a week or so then just stops fetching the emails from the server. I delete the account, re create it and it works fine again.
Any thoughts?

I've noticed that mine sometimes doesn't alert when it downloads the email, I get an alert but the actual sync time is 10-20 minutes before.

shuffy said:
I know its an old thread but I didn't want to start a new one yet.
I'm having the same problem with my BT email. Its OK for a week or so then just stops fetching the emails from the server. I delete the account, re create it and it works fine again.
Any thoughts?
Click to expand...
Click to collapse
This has got so bad that I have had to 'turn off' the HTC mail function and downloaded the free k9 app, which is actually better, as it automatically deletes messages from the phone when you delete them from the server (or read them on your desktop.) I recommend it...

have you checked whether your trash folder is full? I was getting the same, and then once I went in and delted all the mail from the trash folder, I started getting mails again. There doesn't seem to be a way of automatically deleting mails from the trash folder?