I already started this at the end of this thread:
http://forum.xda-developers.com/showthread.php?p=1881093#post1881093
but now I'm in real trouble so I'm starting a new thread hoping for help.
I was using 3.16 ROM on my mogul and all seemed fine until today I got an authentication error while voice roaming(edit: I said data roaming initially by accident). I called sprint to get an HLR reload becasue the above thread indicated this was helping people.
My phone quit making calls and quit data connections. Data ended with "cannot connect for unkoww reason". Calls simply disconnecte imediately. I could call *2 though.
Sprint had me rest my phone a few times and the checked the MSN/MSID info (which was fine) and evenutually sugestet I try the official rom (yes I was honest with them). I tried this, flashed 2.17 same deal.. after an hour with a tech he eventually told me the 2.17 is an "upgrade" rom and that it won't overwrite everything and that I should reload the original rom... so I just loaded 2.09.. checked MSN and MSID... in fact checked every setting in the EPST stuff against my touch. Everything is the same... except the security section (which doesn't exist on the touch) had the wrong username was my [email protected]nt... instead of sprint email) and some giberrish for a password.
I'm not sure what this should be, but actually I doubt it's the issue.
I'm stuck though. My phone is effectively bricked(it plays bubble breaker well at least) and I'm at a loss. Please advise if you can.
I just got off the phone with sprint. I have reverted to the 2.09 ROM. With the sprint reps help I did "master reset" which i didn't know existed. This is deeper than both a soft reset and a hard reset. It resets all the EPST data like MDN and MSID. We then set these back to what they should be. But no dice. She told me the phone radio must be broken and claimed that the *2 call uses a different radio. (really? does anyone believe that?) So her advice was to go to the repair center (which is 40 miles from here). OH.. and she put a diferent MSID which I find strange. It's no longer my phone number. I asked her if this was right and she said it probably changed when I asked for the HLR reload but that it was correct... weird. I'm in bad shape.
I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.
The same thing happened to me when I did an HLR reload. I called sprint and told them my symptoms and they fixed it within 3 minutes. I didnt reinstall anything. You got totally whored by sprint, I feel for you.
dagurasu said:
I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.
Click to expand...
Click to collapse
Did this allow you to EVDO roam? I cant data roam on EVDO and my girlfriends phone can. She is on the 2.17 official and i am on the 3.17 unofficial.
dagurasu said:
With the sprint reps help I did "master reset"
Click to expand...
Click to collapse
How do you do a master reset?
In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
I don't think the master reset was needed in the end.. but I could see that it might help someone someday. There is I think a ##something# code to get to the full epst settings, but I just go to \windows\EPST.lnk (edit: this is wrong.. see my next post)
Run it, select edit.. enter you MSL.. please don't ask how to find it.. search. Then under the menu tab... right soft key there is a reset option that I never noticed before. This will reset all the radio setup options to some default values and will do hard reset... erasing your data as usual. I have no idea where these defaults live on the phone... It seems like some roms end up changing at least the MSID and MDN, but some don't. I don't know what else they might change or how they affect what the defaults are that this resetting does.
In summary to my issue, there were two problems:
1) MSID was changed (during the hlr reload) in sprints system to something other than my phone number, (and now it likes to go back to phone number in my phone during upgrades thus not matching with what sprint has)
2) the HSA_ROAMING_ONLY flag in SPRINT's system (not my phone) was set wrong.
You got totally whored by sprint, I feel for you.
Click to expand...
Click to collapse
oh well.. not the first time.
dagurasu said:
In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
Click to expand...
Click to collapse
keep us updated on the evdo roaming. this is a big deal to me and i hope this isnt like this in the final version of the rom...
First.. I'm wrong about the reset.. it seems you must do the ##something# to get the epst that has the reset option in the menu tab. Opening through the windows link doesn't give that option. (edit: it's ##786#.. some googling found it.. doesn't seem terribly common information though plus google won't take "##".)
I am not getting evdo roaming and I'm pretty certain there should be verizon evdo coverage here... in fact I occassionally see the evdo symbol briefly when I switched to forced roaming, but it goes away immediately.. I suspect it doesn't authenticate.
Being that verizon seems to have much more evdo coverage than sprint, and that they make like $40 a month off their own customers for access to it(last I checked), it wouldn't be at all surprising if sprint can't pay/provide them enough (with all these sero plans) to get them to allow it. But I speculate.
Did anyone ever have this working? I never did.
well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Something about the new rom is causing the problem, because having these two phones side by side and them acting differently is strange. mine also roamed fine on evdo before i installed the leaked rom btw
Everything else seems to function as normal, but the no evdo roaming is driving me mad. i really hope this isnt an issue in the official rom when it comes out.
we are also both on sero plans and roaming on alltel towers here.
Masater Reset Code
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers
tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers
Click to expand...
Click to collapse
Hmm .. when I go in there I still do not see where I can do a master reset. All I can do is change the MDN and MSID and then select OK.
Cool. I haven't been able to roam on Verizon's towers since I added the leaked ROM either. If I can manage to get through to tech support (the CSR in chat said she couldn't help me) I will have them reset the HSA flag to allow high speed digital roam.
well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Click to expand...
Click to collapse
I'm on sero too, but again it's verizon roaming here.. so may be related to why it never worked for me in the first place. You could dare to just call sprint and ask why it's not working.
tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset
Click to expand...
Click to collapse
This is wrong.. this won't get you there, at least not on my phone.. and actually you DON'T need an MSL... BUT you better have it handy to fix things after you do the reset.
Just do ##786# as I stated above (sorry for the confusion the first time) and then look in the menu soft key.
EDIT: After you do the master reset... then you can do the ##MSL# and fix your MSID and MSN to what they should be.
To neodorian... please read what I wrote... this flag DID NOT do anything for my data roaming (and I am in verizon territority) This didn't even fix the usual voice roaming problem as far as I can tell (that's something else unknown which is fixed by the HLR reload, this only fixed my rather unusual problem where I could ONLY roam... and furthermore had to supply a credit card number to do so! This was something sprint broke for me just because they liked me better than you.
I had the authentication issue on my VZW XV6800 - I called in to tech support and after talking to the first person, and mentioning a HSL reset, she transferred me to level 2. The guy had me do basic troubleshooting, and examined some settings, then had me remove the battery for at least 1 minute. reload phone, try over the air programming, and test calls. all to no avail. he then had me go in and edit the settings using ##778 (VZW default password for editing is 000000) you don't need to use the hex code and program designed to give you the password, especialy since I tried this, and it didn't work.
Anyway, he generated a new A(uthentication) code on his end, had me manually input it, and he also had me change my Home SID/NID. Mine said 30/65535. He said it should be 30748/65535.
I then did another *228 #2 and was now able to make a test call. After hanging up I went back and looked, and the Home SID/NID #1 was 30/65535 again. Not sure if those extra numbers did anything, but the phone got rid of them.
I am able to call out and receive calls now, and the data seems to be zipping right along. When I tested gps last night it had me miles from where I was located.
UPDATE:
GPS seems to be working fine. I'm guessing the tower I was "connecting to" was miles away, since I live at the base of a butte, and have terrible reception. Most likely that WAS the closest tower to where my phone was.
I cant pinpoint exactly when this started happening as i rarely go into roam...but i believe it was after the 3.16 radio install. Anyways whenever my phone tries to roam now i get a Verizon operator messages saying i am unauthorized. My carrier is Sprint
Hax0rpunk said:
I cant pinpoint exactly when this started happening as i rarely go into roam...but i believe it was after the 3.16 radio install. Anyways whenever my phone tries to roam now i get a Verizon operator messages saying i am unauthorized. My carrier is Sprint
Click to expand...
Click to collapse
call or email sprint tech support to have them look into this. they solved mine after rom upgrade.
Hax0rpunk said:
I cant pinpoint exactly when this started happening as i rarely go into roam...but i believe it was after the 3.16 radio install. Anyways whenever my phone tries to roam now i get a Verizon operator messages saying i am unauthorized. My carrier is Sprint
Click to expand...
Click to collapse
DO NOT Call Sprint if you have upgraded your Radio or ROM to anything else that Sprint hasn't released. This can result in you voiding your warranty if you aware them of your upgrades.
If you installed a new radio and ROM are you sure that you installed the Sprint version not Verizon's? What some have done to fix roaming issues is call *228 and program there roaming capabilities from there.
Also maybe your A-Key for Sprint just needs to be refreshed / re-entered. check your MSID and make sure that it is displaying your phone number, and that you have the current PRL installed on your phone.
To reach these settings dial ##778.
[email protected]$ said:
DO NOT Call Sprint if you have upgraded your Radio or ROM to anything else that Sprint hasn't released. This can result in you voiding your warranty if you aware them of your upgrades.
If you installed a new radio and ROM are you sure that you installed the Sprint version not Verizon's? What some have done to fix roaming issues is call *228 and program there roaming capabilities from there.
Also maybe your A-Key for Sprint just needs to be refreshed / re-entered. check your MSID and make sure that it is displaying your phone number, and that you have the current PRL installed on your phone.
To reach these settings dial ##778.
Click to expand...
Click to collapse
So i tried the few things you said, *228 says invalid feature code, my MSID is correct, had Sprint update my PRL and no luck. But one thing i noticed is that my A-Key is blank...how can i go about obtaining this
Anyone else having this problem with verizon? It seems to happen every time I change the radio from 3.27 to 1.40 or vice versa... I'm still undecided which flavor of roms im going to use so I tend to go back and forth.
In any event, after doing such a radio flash I get "invalid username or password" error when trying to connect to data network. There is absolutely NOTHING I can do to resolve this and requires a call to Verizon. They always have to open a ticket to some special networking team to clear out what they call a "hung session." Sure enough, shortly after submitting the ticket someone replies with a text message letting me know the problem is resolved and I'm good to go.
Does anyone else notice this when going between roms? I'm still not sure which radio I'm going to end up with but I'm starting to wonder if Verizon is going to get pissy because I keep having to call in and having my "hung sessions" released.
Turn off phone for maybe ten minutes by remove battery. After wait, you will connect. Or you can have VZW to timeout existing connection by telephone call to customer service.
I'll try the battery trick as I think I'm going back to 1.4 radio AGAIN. I guess I'm staying there this time... can't deal with the dropped data connections that lockup my device and require a reset.
no go on battery... I guess it's another call to verizon...
i know they hate me by now
Ahhhh .... this could be just my phone but.... well when I switched back and forth I also got the id and password error. I went to my connection setting for verizon data and hit edit. Then hit next a few times until I came to a page for id and pass. Once there I typed my phone number including area code plus @vzw3g.com and my phone number with area code as password. Done it four or so times now. Works everytime...
Example:
ID: [email protected]
Pass: 5555551212
I also read somewhere the VZW is also a password
Hey, im failty new to the rooting scene, im usually happy with what comes out of the box but i decided to give this a try.
Everything went fairly well, had a few hiccups but in the end i got Modaco 2.9 on my Telus Hero. The only thing that doesnt work is SMS.. i can't send them and i can't receive them.
I double checked my APN settings and everything is fine, can anyone help me out?
Did you update to the latest radio?
yeah
update-hero-radio-63.18.55.06IU_6.35.08.22-signed
can you make calls? sms are not connected to the apn settings or something that has to do with internet or data network at all. sms are sent in the signaling with the network, the only thing that has to be set right is the smsc address. did you check that?
yeah i can make and receive calls, i can even do the 611 to contact telus
i checked the service number, its there. Im going to call Telus and ask them to push my config on my phone again.. i had to do it yesterday because my internet wasn't working on my phone.
Hope it works
Update: Called Telus, basically i can send txts but cannot receive them, according to the SMS server, it reaches my phone but isn't notifying me i guess..
i tried, re-wiping and re-installed rom and radio and still nothing.. everything else works great.
EDIT: oops sorry for double post, firefox crashed for some reason :S
I have been using an "older" 2.1 ROM RegawMODv2.0.1 and all of the sudden my phone's GVM isn't working and says "to complete your call please try again" and when I try and set it up on the phone it says that it no longer is supported by this carrier?
anyone know why?
I'm looking to update to a newer ROM but can't find my usb cable.
Chad
bump...someone has to have this problem?
if not how can I revert back to sprint VM?
Chad
just dial *38 to return to sprint voicemail. however, my google voice quit working for voicemail, the call is never forwarded to google from sprint. Checking into why, already tried setting up again several times with the *28xxxxxxxx
Called sprint, it's all ok on their end. Google servers messed up or overloaded I guess.
Sent from my Hero CDMA using XDA App
I get that same error but it only happens about half the time, the rest of the time it works fine.............Strange...