Database Users

Touch HD's Not downloading MMS - Orange working on a fix!

Hi all,
I have searched and searched for this around many forums including this one and found nothing to help me, so finally logged a call with Orange Premier, who after about 3 weeks of calls back and forth finally told me that after speaking with tech support that they are aware of an issue affecting the HTC Touch HD and some of their Balckberry's which is that the devices do not download MMS messages!
So if you have this problem, I suggest pestering Orange until they release a fix of some sort, at the moment they have no fix but are apparently working on it!
Update:
Orange finally suggested registering the SIM card which came with the new Touch HD as I should have registered it anyway so they know what phone I have and this seems to have fixed it - let me know if this works for you!
Update
D'oh - Spoke too soon!
Seemed to work for while but now no longer works without disconnecting the Orange Internet GPRS connection first, and even then it is hit and miss!
This is really annoying and Orange's stand is basically there is nothing we can do. No way I will be staying with orange when my contract is up, after 14 years of being an Orange customer

Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back

foaf said:
Wow - I thought it was just me! Thanks, and please keep us updated.
I have downloaded MMS on Orange UK, but I had to go to the Orange site and find the MMS settings. Once they were done I receved MMS and then noticed I had no internet connection (over gsm). So I went to the Orange site and entered the settings for OrangeInternet - the mobile internet worked again, but now I can't download MMS.
It's the lesser of two evils for me not to have MMS. But would like it back
Click to expand...
Click to collapse
Can't say I've experienced this problem.
I generally upgrade to a new ROM every week and when phone first starts, connection settings are automatically setup for you.
If you don't want to wait for Orange to release a fix, try using a different ROM and see if this works for you

I have this problem also.
I called up orange and they basically told me that the MMS i was receiving was too big.
The limit apparently is 300k. I tested this by sending from a blackberry and the MMS > 300k didn't download, but the MMS < 300k did download.
Pretty poor that there's a limit on it as some phones don't reaize the content before sending.
I'm missing out on a good few messages because of this

That's interesting Scotia, but the mms's I am recieving are from people with rubbish camera pics so I'm not entirely sure that's the reason - but I will test.

Hey Guys,
Rang Orange again today as I am getting really annyoed with this, I am planning a wedding atm and the missus is constantly sending me MMS of photos she has taken for colours of bridesmaids dresses and flowers etc.....not that I am really interested but I pretend I am!!!
Anyway, the outcome of this latest call was that I was told to ring HTC direct and they sent me HTC's phone number.....I rang HTC, they told me that they could come and collect my phone run diagnistics on it and let me know if it was an issue, however they would not provide a replacement and the whole process would take a couple of weeks!
I said this was not acceptable and was there not a fix for it, were they even awar of it? The answer was that it was an orange branded phone and they don't issue ROM updates that orange do and to call them!
I called orange back told them the good news, that it was infact their problem to deal with....with which they said they will go back to technical support!
In the mean time I have done anther hard reset and it seems to have downloaded a message, but then once my poush email etc is setup again it stops downloading MMS again. So I think it is to do with having two connections running at the same time Surely this is not acceptable!
I also asked orange for another phone until they got a fix, told them I wanted either a different brand phone or another HTC model until they had a fix. Apparently the system will not allow this!!!
I know I could flash another ROM, and I would class myself as pretty technical - but I don't see why I should have to do this and also I will then get no support from Orange if I am on a non-standard ROM? Also where to start, there are so many ROMS floating about, which one to choose?!
Anyways, thought I would keep you all posted.
Cheers,
James

james, i have also noticed this and am wioth orange.
It was working fine, then stopped receiving mms, but email worked ok, so i checked online and went through the mms settings, this fixed problem, and was again able to receive mms, but email didnt work - it is a problem with the mms settings and internet settings running at same time.
when you check the connections folder, and manage existing connections - only orange internet is present. if you try to add the mss settigns it says they already exist, and wont let you add them, i think maybe if we try that, but call them a diff name maybe it`ll work, i will give it a go and report back.

t3rm3y - I wonder if you may be onto something there! I don't have time to test atm but let me know what you find out and then I will try it this afternoon

My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.

Psygnosis84 said:
My brother who is on the Three network sends MMS to his girlfriend and she gets it instantly but whenever he sends it to me, i never get it.
Must be a vodafone thing, maybe a HD thing, who knows.
Click to expand...
Click to collapse
According to Orange that is a Vodafone issue, as they started telling me that they knew of a problem sending messages to vodafone, that sometimes a message doesn't get through and other times it is received more than once, but it was a problem with Voda not Orange. That didn't help me as I am trying to send and receive between two Orange handsets which doesn't work!

I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK

EyeBees said:
I also have problem with MMS not downloading
to get them downlonaded I close active sync then disconnect all data connections , then moments later the MMS connection is remade and MMS downloads OK
Click to expand...
Click to collapse
thats exactly what i have had to do .
close all data sessions , then it receives the mms .

Sorry for the bump but im so glad i found this thread ! Thought it was just me. I've been on the phone to orange about 6 times to sort this out and it still doesn't always work. Any signs of progress from orange ?

Just want to bump this thread again as I'm having the same trouble with Orange, I can only send mms's if I disconnect all currant data connections
B.T

You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.

skribzy said:
You need to create an Orange MMS profile under connections. I leave mine on "orange internet" but if I receive an MMS change it to "orange MMS" just to download the message, then change it back. Works Ok. The MMS technical helpdesk gave me a walkthrough to set up the MMS settings.
Click to expand...
Click to collapse
Thats more of a work around, similar to closing all data connections mentioned above.
Thing is, the MMS should download without any intervention. So there is a problem that needs fixed.
Orange hit me off with this rubbish when i called them also, only for me to tell them that i already have the Orange MMS profile setup correctly in my phone.
Then they told me that it's bacause the MMS is too big.
But now i have tested large pic sizes by disconnecting all data connections and i can receive the MMS no problem.
Think i'll give them a call tomorrow again and see if there's any chance they can get this sorted.

Just off the phone to Orange.
The guy i spoke to said he had the Touch HD handset and had the same problems.
Told me to do the following :
Start > Programs > Quick GPS > Menu > Options : Untick 'Auto download when data expires'
Start > Programs > RSS Hub > Menu > Options : Auto Update Mode should be set to 'No Auto Update'
Start > Settings > System Tab > Windows Update > Menu > Connections : Untick 'Use my data plan to check for and download updates'
Manila Weather Tab > Menu > Settings : Untick 'Download weather automatically'
Now i know this seems again more of a workaround than an actual fix, but to be honest, i don't think Orange are going to provide a permanant fix for this.
I have tried 3 MMS messages so far and they all have worked with no problems.
I'll keep monitoring it and update if i have anymore issues.

i can download mms and go on internet, but cant send stupid things. tried the mms account on the manage settings tab, but dont help, tried the turning off auto update idea, still no help, its well annoying.!!!

I got my HTC Touch HD on monday and all has been fine and have been getting mms with no problems, out of interest I followed scotia_rfc's work around and discovered that my phone was default set up as he had listed, I didn't have to make any changes etc. Perhaps Orange have twigged to this and are now sending out all new Touch HD's configured this way?

I'm expecting my HD tomorrow, will let you know how mine is set up
Dave

MMS Problems

Hey, just wondering if those on T-Mobile UK with the HD2 have had any problems with MMS? I've had the phone a couple of months but never tried MMS, until someone tried to send me one the other day. I got the message and when i tapped on it, its asks me to download the pic, i tap download and in the notifications it says unable to download.
I've tried getting T-Mobile to send the settings again to no avail, and have tried the sim in an old phone and MMS works fine. I've tried manually entering the settings and deleting the original ones but still doesn't work.
So i'm thinking its something with the HD2 rather than T-Mobile, but would just like to confirm with someone else's settings. Anyone any ideas?

Proc28 said:
Hey, just wondering if those on T-Mobile UK with the HD2 have had any problems with MMS? I've had the phone a couple of months but never tried MMS, until someone tried to send me one the other day. I got the message and when i tapped on it, its asks me to download the pic, i tap download and in the notifications it says unable to download.
I've tried getting T-Mobile to send the settings again to no avail, and have tried the sim in an old phone and MMS works fine. I've tried manually entering the settings and deleting the original ones but still doesn't work.
So i'm thinking its something with the HD2 rather than T-Mobile, but would just like to confirm with someone else's settings. Anyone any ideas?
Click to expand...
Click to collapse
I'm not having any problems. I did run a custom ROM a while back that displayed the same problems you mention, no matter what I did with the settings it wouldn't send or download. Not had a problem since though. Have you tried running the connection wizard again? (settings tab-menu-all settings-connections-connection setup) Might be worth a go.

Your provider settings govern how your phone handles MMS. You should be able to download the settings automatically, or enter them manually. I'd call them and ask how to configure MMS.

Got it working, tried what leoni1980 said, which i've tried about 10 times last night. And it worked lol, don't know why it just started working but cheers.

I am having the same issues - custom ROM, now won't download MMS.
It's refreshed the settings to -mobile UK, which is a start, but it doesn't seem to want to download

I have had the same issue on some custom roms, just seems that some work and some don't. I use Artemis v27 and not had any problems although I did have to reset my connection setting to start with as posted above. I also have 3G setting set to auto mode, although I don't know if this has anything to do with it.

New MMS problem arising

Since the last two or three updates within CM builds, I cannot receive MMS from my friend on the sprint network, I am on Tmobile.
I simply receive the message with an attachment that cannot be downloaded. every time I click the download button it tries to retrieve the file and fails
I can receive MMS from myself and it hasn't solved the problem
the apns seem like they have had no direct changes, is something to do with my friends phone more likely or is there a cause for this? tomorrow I will try to have someone on tmobile send me an mms to see if results are different.

need some kind of answer!!! preeeezee

recently gathered info leads me to the suggestion that it is 2.3.4 itself causing this issue, as there is a whole new box called "APN Protocol" in our APN edit menu. Haven't ascertained if there is an actual fix besides downgrading to an older build.

I am having this same exact problem. I know you haven't gotten and answer and it's been a while since you posted on this topic but i didn't want to get yelled at to "use the search feature"
no one seems to have the answer. i get mms from my sister (blackberry) and mom on Verizon. (my mom doesn't even have a smart phone) but my girlfriend with her blackberry on sprint wont come through. It shows the "download" button and it fails every time i click on it.
I haven't tried iphone users yet but seems the problem is carrier specific with my phone not playing nice with others.
I am running the latest cm7 nightly build on mytouch 3g slide from t-mobile. And using the stock message app to send and receive.
(please don't tell me to use handcent or anything of the sort, i'd like an answer to THIS problem, not just a work around)
please someone help!??

Did you try changing the User Agent in the messaging app settings and seeing if it helped?

yeah, actually tried them all. I believe thats only for sending mms so the receiving phone thinks its coming form another type of device. as far as receiving mms, no luck man

on 2.3.4 ive narrowed it down to I cannot receive MMS messages from iPhones on att or verizon. Anyone else who sends me one I am able to download.
Going back to rom in my signature

hmmm, interesting cause i can verify i get from Verizon but not Sprint. And we both have t-mobile, as far as i can see
Just wish the problem was more uniform so that it would be easier to narrow down the problem

im having the same problem with SIMPLE Mobile. it seems i can send to myself and recieve from ALL GSM carriers but CDMA carriers IE. sprint, verizon, metro pcs, do not work i can click download button till im blue in the face and they wont download...any ideas??

I fixed it, or rather it fixed itself. I backed up angry birds data (the only data that matters, otherwise my girlfriend yells at me that she has to start all over AGAIN lol) using titanium. I did a full wipe, data, davlik and cache. Then installed (at the time) the latest nightly, cm7 nightly 78. Automagically fixed, at least the people I tested (including my girlfriends, which was the initial problem) restored angry birds data and donezo. Tell me if it works for you.

SMS wont work after installing CM7.2

I installing CM7.2 and SMS no longer works.
I have tried,
installing new SMS program.
Going threw settings but cant see anything out of the ordinary.
Changing the SMSC to the one for my carrier both in normal format and in PDU format
rebooting after every change
going on telstra website and asking to be sent the settings
Oh re changing the settings in baseband switcher
Nothing works, Is it as simple as something is disabled?
I wish I could find a rom that would work without crashing or things not working!

I had problem connecting to Telstra 3G (see: http://forum.xda-developers.com/showthread.php?t=1634366#). But works fine on 2G. Is this similar to you?

connects to 3g fine. Just wont send SMS messages. It hasnt sent one all day but I made plenty of calls and been on the net. Whiterabbit I had a little trouble with network not connecting when I disable juice defender but could call and send SMS.
Looks like its back to ICS again! I dont use the camera at all so thats the only problem I come across.

ok wont work on CM9 as well what the hell is going on? the SMSC is right so it cant be that!
Maybe telstra SMS service is down?

Ok put my sim card into my old sony ericsson cedar and it wont send.
Should of done that first now I flashed a ROM for no reason

kelbygreen said:
connects to 3g fine. Just wont send SMS messages. It hasnt sent one all day but I made plenty of calls and been on the net. Whiterabbit I had a little trouble with network not connecting when I disable juice defender but could call and send SMS.
Looks like its back to ICS again! I dont use the camera at all so thats the only problem I come across.
Click to expand...
Click to collapse
：D Very good

Ok I rang telstra and they reset the account all is working again. The service people dont have a clue. They didnt even know how to get into change the SMSC number, Lucky I did if I didnt there would be no way I would find it. It was right anyway and they gave me the +61 number that doesnt work on androids lol no clue at all.
Now I have reinstalled CM7.2 again! telstra are a pain in the arse.

[Q] Samsung galaxy s4 sgh-1337 will not receive mms or group texts

I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..

Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P

Data is on
Data is on, and the outgoing mms and group texting works. On two carriers now, the incoming mms and group texting does not work. Really need a solution for this if anyone can help.
DeadlySin9 said:
Is your mobile data turned on while you try to download it? It may seem silly but I didn't realize it had to be on before ;P
Click to expand...
Click to collapse

go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.

Data is on. Something with the phone is going on.....
To my understanding, this has got to be a phone issue. The data has been turned on . The outgoing mms is working. The outgoing group text is working. I have been on two different sims with different carriers, and still have the same issue......
xBeerdroiDx said:
go to settings>options>mobile network and make sure that "data services" is turned on then send an mms to yourself and see if that activates it.
Click to expand...
Click to collapse

I'm having similar troubles:
I CAN send mms,
but I can NOT receive images [although I did when I first set up the phone a few weeks ago, it was automatic image retrieval]
NOW when receiving a mms, a white download button (within a yellow box that gives me the message size + expire info) does not work. I tap "download", and it shows it's trying, but then I keep getting error messages that the download failed.
For purpose of testing the DATA feature of my service & phone I turn off the Wi-Fi.
I'm able to access the internet via data.
I'm able to make calls
I'm able to send texts
I'm able to send mms
However, my phone can NOT retrieve mms sent to me
I've tested repeatedly sending mms to myself. I can send - NOT receive.
Error message: "Message not downloaded - Review message and try again"
I try again, and then the next error message is: "Message download failed"
I don't understand that it worked before seamlessly for a week (after changing APN settings 1x after initial set up of service) and now I can only send, but not receive!?!
I have a factory unlocked AT&T Samsung S4
Using NET10 service with Net10's AT&T Sim Card.
I actually just got off the phone with Net10's Tech Support. Was on the phone over an hour with Service Tech Rep. He was very kind and patient. I had the correct APN settings. We changed some to test = to no avail. Upon my request he gave me different APN settings to try, beyond those that should work for this phone, in case it would work. He stayed with me on the phone while I performed a "Backup & Reset" and then gave me the settings that should apply to my phone. Still the same problems. He concludes that the issue is with my phone.
We do have a local AT&T store. Is there any reset or other options I could request they please do for me????
Thank you in advance for any ideas, guidance that may help!!
PS: My current APN settings from Net10:
Apn name-NET10
Apn- tfdata
MMSC-http : / / mms-tf dot net
Mms proxy-mms3.tracfone dot com
Mms port-80

Fix?
Did you ever figure this out? I have searched high and low and have exactly the same problem, everything works except RECEIVING MMS. I'm on Straight Talk. Please, please, please help!

Why not just Odin the phone to 100% stock. Solution done.
Sent from my SAMSUNG-SGH-I337 using Tapatalk

MMS?
Not sure what that means, but if it will work, please explain. I can root. :good:

did you had an iphone before? make sure to turn/sign off imessage in your previous idevice. IT happened to me as well. ITs one of the damn apply/imessage glitch because when you activated imessage it added your number to their cloud server.

Are you back on straight talk or on att? What messaging app are you using?
Sent from my SAMSUNG-SGH-I337 using Tapatalk

Needmoretime said:
I am in need of some serious help, I purchased an s4 on craigslist from an AT&T customer. I verified the phone at the store, and it was an active AT&T phone when I bought it. I then transferred my phone number to a new Straight Talk Sim, and put the sim in the galaxy . I set the APN settings to the support reps recommendation, and everything worked besides receiving group texts and receiving mms. I thought it was the APN settings, so I tried every setting I could find recommended on this, and other forums. None of them worked. The solutions I was able to find included rooting my phone, which I don't have time to do. Since I was unable to use the phone how I needed without mms, I gave up with straight talk and ported my number to a AT&T LTE gophone account. I figured that straight talk was the problem, so I was excited to transfer. Well, after porting today, I have faster Internet, but mms and group texts(incoming of both) don't work. I can send mms, but cannot receive it, and I can send group texts, but not receive them. I am using the default att settings that came which the phone as instructed by the rep. In the AT&T store today. If anyone can please assist me in figuring out why this is happening, and what can fix it, I would be greatly appreciative. I did a search for the APN issue before posting this, but what I found was related to getting it to work with straight talk. I just want it to work with ATT now. Thank you in advance for any help..
Click to expand...
Click to collapse
I had the same issue.. just figured it out. What u need to do is go to your main messaging screen... press the pop up menu click settings... scroll down to auto receive MMS. check the box and that should fix it