Database Users

[SOLVED]Help please. HLR reload broke my phone.

I already started this at the end of this thread:
http://forum.xda-developers.com/showthread.php?p=1881093#post1881093
but now I'm in real trouble so I'm starting a new thread hoping for help.
I was using 3.16 ROM on my mogul and all seemed fine until today I got an authentication error while voice roaming(edit: I said data roaming initially by accident). I called sprint to get an HLR reload becasue the above thread indicated this was helping people.
My phone quit making calls and quit data connections. Data ended with "cannot connect for unkoww reason". Calls simply disconnecte imediately. I could call *2 though.
Sprint had me rest my phone a few times and the checked the MSN/MSID info (which was fine) and evenutually sugestet I try the official rom (yes I was honest with them). I tried this, flashed 2.17 same deal.. after an hour with a tech he eventually told me the 2.17 is an "upgrade" rom and that it won't overwrite everything and that I should reload the original rom... so I just loaded 2.09.. checked MSN and MSID... in fact checked every setting in the EPST stuff against my touch. Everything is the same... except the security section (which doesn't exist on the touch) had the wrong username was my [email protected]nt... instead of sprint email) and some giberrish for a password.
I'm not sure what this should be, but actually I doubt it's the issue.
I'm stuck though. My phone is effectively bricked(it plays bubble breaker well at least) and I'm at a loss. Please advise if you can.

I just got off the phone with sprint. I have reverted to the 2.09 ROM. With the sprint reps help I did "master reset" which i didn't know existed. This is deeper than both a soft reset and a hard reset. It resets all the EPST data like MDN and MSID. We then set these back to what they should be. But no dice. She told me the phone radio must be broken and claimed that the *2 call uses a different radio. (really? does anyone believe that?) So her advice was to go to the repair center (which is 40 miles from here). OH.. and she put a diferent MSID which I find strange. It's no longer my phone number. I asked her if this was right and she said it probably changed when I asked for the HLR reload but that it was correct... weird. I'm in bad shape.

I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.

The same thing happened to me when I did an HLR reload. I called sprint and told them my symptoms and they fixed it within 3 minutes. I didnt reinstall anything. You got totally whored by sprint, I feel for you.

dagurasu said:
I called back becuase after forcing the phone to roaming I got an interesting message from verzion sayign they would transfer me to their operator where I could pay money to make a call... doesn't sound like a broken radio to me.
So I told the guy this but this time I got someone who knew what he was doing and before I could finish telling him about it he had it fixed. Aperently there was a setting in there system called HSA_Roaming_only that was set incorrectly and was forcing to try to connect to other networks. He checked it (I think.. or maybe unchecked it..) and voila... after several hours and three roms... it works.
Click to expand...
Click to collapse
Did this allow you to EVDO roam? I cant data roam on EVDO and my girlfriends phone can. She is on the 2.17 official and i am on the 3.17 unofficial.

dagurasu said:
With the sprint reps help I did "master reset"
Click to expand...
Click to collapse
How do you do a master reset?

In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
I don't think the master reset was needed in the end.. but I could see that it might help someone someday. There is I think a ##something# code to get to the full epst settings, but I just go to \windows\EPST.lnk (edit: this is wrong.. see my next post)
Run it, select edit.. enter you MSL.. please don't ask how to find it.. search. Then under the menu tab... right soft key there is a reset option that I never noticed before. This will reset all the radio setup options to some default values and will do hard reset... erasing your data as usual. I have no idea where these defaults live on the phone... It seems like some roms end up changing at least the MSID and MDN, but some don't. I don't know what else they might change or how they affect what the defaults are that this resetting does.
In summary to my issue, there were two problems:
1) MSID was changed (during the hlr reload) in sprints system to something other than my phone number, (and now it likes to go back to phone number in my phone during upgrades thus not matching with what sprint has)
2) the HSA_ROAMING_ONLY flag in SPRINT's system (not my phone) was set wrong.
You got totally whored by sprint, I feel for you.
Click to expand...
Click to collapse
oh well.. not the first time.

dagurasu said:
In the end I did get everything working again. I did get voice roaming working on 3.16 and I do have 1x roaming. I don't believe I have evdo roaming, but I probably won't know for sure until I go into work tomorrow.
Click to expand...
Click to collapse
keep us updated on the evdo roaming. this is a big deal to me and i hope this isnt like this in the final version of the rom...

First.. I'm wrong about the reset.. it seems you must do the ##something# to get the epst that has the reset option in the menu tab. Opening through the windows link doesn't give that option. (edit: it's ##786#.. some googling found it.. doesn't seem terribly common information though plus google won't take "##".)
I am not getting evdo roaming and I'm pretty certain there should be verizon evdo coverage here... in fact I occassionally see the evdo symbol briefly when I switched to forced roaming, but it goes away immediately.. I suspect it doesn't authenticate.
Being that verizon seems to have much more evdo coverage than sprint, and that they make like $40 a month off their own customers for access to it(last I checked), it wouldn't be at all surprising if sprint can't pay/provide them enough (with all these sero plans) to get them to allow it. But I speculate.
Did anyone ever have this working? I never did.

well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Something about the new rom is causing the problem, because having these two phones side by side and them acting differently is strange. mine also roamed fine on evdo before i installed the leaked rom btw
Everything else seems to function as normal, but the no evdo roaming is driving me mad. i really hope this isnt an issue in the official rom when it comes out.
we are also both on sero plans and roaming on alltel towers here.

Masater Reset Code
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers

tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset this will reset everything and i mean evereything to factory defaults. you will have to go through the sasme initial setup as when the phone was activated the first time. so make sure you have all your correct MSN/MISD numbers
Click to expand...
Click to collapse
Hmm .. when I go in there I still do not see where I can do a master reset. All I can do is change the MDN and MSID and then select OK.

Cool. I haven't been able to roam on Verizon's towers since I added the leaked ROM either. If I can manage to get through to tech support (the CSR in chat said she couldn't help me) I will have them reset the HSA flag to allow high speed digital roam.

well mine wont evdo roam on the new leaked rom. But my girlfriend has the same phone in the same house with the 2.17 rom and can evdo roam just fine... so it is baffling me
Click to expand...
Click to collapse
I'm on sero too, but again it's verizon roaming here.. so may be related to why it never worked for me in the first place. You could dare to just call sprint and ask why it's not working.

tlhop911 said:
in order to do a master reset you need your MSL# then type ##MSL# and then you can do the master reset
Click to expand...
Click to collapse
This is wrong.. this won't get you there, at least not on my phone.. and actually you DON'T need an MSL... BUT you better have it handy to fix things after you do the reset.
Just do ##786# as I stated above (sorry for the confusion the first time) and then look in the menu soft key.
EDIT: After you do the master reset... then you can do the ##MSL# and fix your MSID and MSN to what they should be.
To neodorian... please read what I wrote... this flag DID NOT do anything for my data roaming (and I am in verizon territority) This didn't even fix the usual voice roaming problem as far as I can tell (that's something else unknown which is fixed by the HLR reload, this only fixed my rather unusual problem where I could ONLY roam... and furthermore had to supply a credit card number to do so! This was something sprint broke for me just because they liked me better than you.

I had the authentication issue on my VZW XV6800 - I called in to tech support and after talking to the first person, and mentioning a HSL reset, she transferred me to level 2. The guy had me do basic troubleshooting, and examined some settings, then had me remove the battery for at least 1 minute. reload phone, try over the air programming, and test calls. all to no avail. he then had me go in and edit the settings using ##778 (VZW default password for editing is 000000) you don't need to use the hex code and program designed to give you the password, especialy since I tried this, and it didn't work.
Anyway, he generated a new A(uthentication) code on his end, had me manually input it, and he also had me change my Home SID/NID. Mine said 30/65535. He said it should be 30748/65535.
I then did another *228 #2 and was now able to make a test call. After hanging up I went back and looked, and the Home SID/NID #1 was 30/65535 again. Not sure if those extra numbers did anything, but the phone got rid of them.
I am able to call out and receive calls now, and the data seems to be zipping right along. When I tested gps last night it had me miles from where I was located.
UPDATE:
GPS seems to be working fine. I'm guessing the tower I was "connecting to" was miles away, since I live at the base of a butte, and have terrible reception. Most likely that WAS the closest tower to where my phone was.

Issues Activating CDMA Sprint Shift

I am having issues activating the CDMA modem on my X9000, I get a dial attempt for #777, then an error 1012 could not prepare vision services.
Called sprint and tried a bunch of stuff, they had no idea what the Shift was or how to configure it, I was able to set the MDN and MSID from the Activate, Settings control panel with the password of 554181.
But I still get the error trying to connect.
Has anyone actually activated a US Sprint Shift?
What were the procedures to get yours working.
I have upgraded the Bios to 1.14.651.1, the Radio I have is 2.30.00
PRL is 60711
PRI is 1.33_003
This model is the CLIO200.
Any assistance would be greatly appreciated.
G

I ran into the same issues with Sprint but I have activated mine on Cricket you will probaly need to get a hold of PRL file for sprint but good luck with that one let me know how you make out. if you need further asst I can probaly get you through it

cybericebyte said:
I ran into the same issues with Sprint but I have activated mine on Cricket you will probaly need to get a hold of PRL file for sprint but good luck with that one let me know how you make out. if you need further asst I can probaly get you through it
Click to expand...
Click to collapse
hey there..so you solved the no boot problem of snapvue? (if not, feel free to msg me on msn, you already know where to find me)

Hero to Cricket

Does anybody here have a HTC Hero on the Crickt Network. I can't seem to get it working. I live in Philadelphia. I've tried every Cricket PRL on the Colordo(If I Speeled it right) site and i get nothing. My phone wont even dial out. I did everything the guide said. I unlocked the phone and added the PRL and I get nothin. It has to be something more that i have to do. I can't even find a place in philly that does it. THNKyOU

we need the whole story here...
is it a sprint hero?
which PRL specifically are you using? try looking at a friends phone who has cricket in the same area (is usually listed under phone info>prl) and use the same one
when you say unlocked what do you mean? spc changed?
does your phone *228? does it 611? is philly an AWS market? (i dont know)
is the device actually on an account?
there are good threads out there.. work your google-fu if any of these terms or ideas are foreign to you (dont be afraid to try the google cache if a certain site is down too.. m-f?)

I Have a Sprint Hero. and i have tried every cricket PRL. I have a active Cricket phone and I also checked the info on that phone and i can't find the PRL that my cricket phone has. No *228 does not work or 611. When i dial out it does nothing. and I mean unlocked by changing the SPC to 000000

if you cant 611 or *228 im inclined to think you didn't get the prl properly working
on the hero you can ##786# to check the current prl
once you have the right prl and can 611 then get your phone activated and program... really not any different than any other cdma
really search though. theres threads that cover the whole process already
edit: try asking in a local cricket store if you are in an AWS market, theres a chance your phone might not work with philly/cricket

Cellular South issue with all auto PRI ROMs

Ok, As most of the Cellular South Users know, the auto PRI feature does not work for us. When we install a ROM with this feature, we get "Hands Free Activation" errors on start-up, we experience data loss with a data connection error that appears at random, etc. What I want to know is, how can you remove this feature from the ROMs? I want to use Fresh 2.0d, but this problem is getting on my last nerves. I understand that making ROMs aren't easy, but there are more than just Sprint CDMA heros out there. I would actually like to start a Cellular South Specific ROM. Could someone please inform me on how we can remove this new "Auto PRI" feature designed for Sprint? Also, if anyone is with Cellular South, and would like to team up and start a Cellular South Hero Development team, let me know! THANKS!
EDIT: This is the exact error that Cellular South users get at random times
Data Call Failure
Error Code 65 .Unknown error. Sign in failed. Please try again. If the problem persists, turn your phone off then turn it on again.
That started ONLY when I started using Auto PRI update ROMs.

For the record... I have always put in my roms that it is only for Sprint CDMA Heros.
Are you able to tell me what PRI the cell south heros are supposed to have? You may need to look at one that hasn't been flashed with anything.

Try this:
##DATA# (so ##3282#)
You'll need your MSL six digit code to get into the edit mode.
Tap on Data Profile
Scroll down to the bottom and change the DSA Server URL to be just https://
Also, for the record, I'm not on Sprint myself. I'm on GCI Wireless in Alaska. Everytime I flash Fresh2.0d to phone on our network I get that "Hands-Free Activation" but when I do the steps above it doesn't happen again on subsequent re-boots. Although, I usually remove ALL of the Sprint bloat-ware as well so I don't know if it's the steps above or removing the Sprint apps that's actually stopping the activation screen from returning.
Useless Sprint apps that I always remove:
Sprint_Core.apk
SDSA.apk
OMADM.apk
IQRD.apk
HtcIQAgent.apk
sfl-prod-release.apk
I'm also using the Auto PRI from Fresh 2.0d and I have not had any problems with it. The PRI shouldn't be affecting your data connection at all. PRI, in the wireless world, stands for "Product Release Information" and contains both product release information as well as some authentication measures that can be used by the carrier for their network specific applications. Your actual connection settings are dependent on what is entered in the programming in the ##778# ESPT programming. You might want to look there and make sure your home SID/NID are correct and that under security you have the correct user/pass info for 1x and EVDO. I'm sorry, I don't know what these are for CellSouth.
*EDIT* Per a PM exchange with Avalaunchmods: Also the pri for android is the base of radio.img and some things are not utilized correctly if the pri is wrong. It's possible for some carriers the PRI is more important than others but I can tell you this, I've tried FIVE different PRIs on my Hero and never had issues with any of them. The only times I've had issues are when an RUU or performing the factory reset have messed up my EPST programming.

Exactly same i flashed 2.02d from Fresh and i lost Data in almost all ROMs comming from ERIS and Sprint Based (Damaage and Fresh)
Then again i Settle to 1.73.003 PRI came from 1.5 RUU but Data is working only in 1.5 and not in 2.1 ROM Strange
I am on Reliance India Mobile.

[Q] updated to 6.5 and now always roaming

---back story---
I updated my vogue from 6.0 to 6.1 and it would not turn on.
After many different attempts (and changing my radio a few times because it kept saying no radio) I got it to load with a rom from a foreign country, then I tried us cellular then sprint and all of them said I was roaming.
I then updated to a kitchen 6.5 rom and it still says I'm roaming.
---------------
My carrier is Inland Cellular (when roaming it is through the Verizon Network)
I'm not actually roaming but the warnings are quite annoying.
So my question is would changing my radio again fix it?/What radio would I use or would it matter?

In one of those updates, if you let any of their customizations run it may have changed the PRL file (roaming file). The only way to get rid of the roaming triangle would be to get one for your carrier (Inland Cellular). I would no recommend placing calls on your phone, you could be roaming on who-knows network.
I'm trying to track down a PRL for your network, but I am totally not finding one. I'll keep an eye out though. If you know a forum for people with the same carrier as you, you might want to look into getting a PRL from them. ^^;
To update your PRL after you have the file, dial ##PRL# on your phone, type your MSL (use MSLGrabber if the code is not 000000), and then hold the box with an empty file name until a selection box comes up, tap it, then find the PRL file on your phone... blah blah blah select okay. Commit the change to the phone, restart...
Now to just find one. -_-

Thank you so much!
Turns out I was roaming on some random network so I did have a few roaming charges, but when I went up to pay the charges I explained to them (the part they would not get mad about) and he said that if I bring it back tomorrow he could fix the PRL, and due to the fact that they don't tell their customers about only updating with download from their site I am not the first person to do this. Thank you for your insight TheXev!

Awesome, glad to be of service.

So turns out my carrier decided not to help... Not because I am running a kitchen rom or anything like that, but because I had an unofficial battery in my phone. (I bought it as a refurb from them and they still said my warranty is now void)
THEN IT HIT ME. I grabbed my old inland cellular titan and extracted the PRL and loaded it onto mine! NO MORE ROAMING!
Problem solved!

Good idea. I've had to do that before. You should post your PRL file somewhere online so others can download it. I don't think you can do it on XDA until you have 10 or more post.