Hey I was wondering if when they activate your new Mogul at the store do they register the phones serial number and the serial number on the battery?
Really I just need to know if the battery is registered to the phone, I want to have mine serviced but don't have the original battery...
I talked to a guy at altell and they dont record the battery serial, any word on sprint?
no they don't
when you get your phone serviced, if they give you a new phone they usually take out the existing battery as they normally get just the phone and a stylus as a replacement kit
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So I got my TyTN via import back in August and I am experiencing several problems a few months later: the keys on the front intermittently cease working, the handset speaker makes small buzzing sounds when connected to a GSM network, and sometimes the screen washes out white.
1) I'd like to contact HTC USA for support options, does anybody have the number?
2) Also, does anybody know if they have an advanced exchnage option where they send you a refurb (after you give them a credit card number) and don't charge the card as long as they receive the defective unit back in two weeks or so?
The US HTC can not help you, I've already contacted them. You have to send the device to Europe HTC and have the repair done there. They have 2 HTC offices here in Houston TX one is a repair shop and they said they do not have the knowledge or parts to repair the TyTN that I would have to send it to the country from which the phone was purchased. I think this is complete bull. They could get the parts easly and repair or replace my phone, they are just making it harder to get the TyTN fixed hoping you won't bother them. I am having the screen alignment issue and my phone locking ALL THE TIME!!!! but I have not sent it in becuase I can't handle not having my phone for 2 weeks. I sent an email to HTC Europe asking how long and if I could get a replacement since I have been having so many problems and they never responded.
As far as I know they have no lowner or replacemnet program. I suggest you buy a cheap GSM phone and keep it as your back up.
any luck getting your repairs? I am having soe problems and my imei is definitely from UK.
I bought mine from MadMonkeyBoys gadgets and he has been very responsive in providing support. Although I had to wait until I had a new unit to sustain me during tyTN's repair (now I have a Cheetah), David from MMB quickly got me a repair order and I shall send the unit out tomorrow
Hello,
I fell in the not-so-rare problem of the broken microUSB female plug on the motherboard of my HD2: the phone won't charge or sync at all.
After searching around, I found that quite a few people have gone into my same trouble, because the sync plug is directly soldered on the mainboard and is also the phone part that gets most of mechanic stress during the device's lifecycle.
In a few words: seems that almost all phones will eventually break.
I tried with HTC repair but they refused to repair it both under warranty and under paid repair.
I don't want to throw away my phone after I spent 550€ for it!!! I would like to find a way to revive it!
I currently have two options:
Replace motherboard by myself or with the help of an expert technician
Buy a Powermat charger to charge the phone again
Third option could be buying a Chinese external charger I found somewhere supplied with 3 spare batteries, doing cold swap of each battery when one discharges: not a smart option.
I can't currently find a motherboard for replacement, since the only one on eBay that the seller doesn't refuse to ship to Italy is software-bricked, and I don't have the tools needed to unbrick it.
Option 2 allows me to avoid opening the phone and avoid potential disasters, but it won't allow me to sync the phone via USB. Not even to HSPL it (I love running Android dual boot sometimes when I need to run a certain program unavailable for WP6.5/7).
So, since I really need to synchronize the phone with my computer's Outlook for Calendar and Contacts, and after telling you about my current options, what do you suggest me to do?
Do you think it's possible to sync to WMDC using Bluetooth? (I read that wifi is not an option)
Or, do you know how could I unbrick a motherboard without buying expensive devices? I can travel easily around my country.
I'm open to almost any idea, thank you!!Buying a new phone at its brand-new price is not an option
what reason did HTC give for refusing to repair it?
If you didn't drop it or spill water on it how can they refuse warranty on it?
Warranty refused because they say the defect is unrepairable.
Initially, when they refused warranty repair I thought "OK, it could be wear..." but when I saw the photos of how the plug is soldered to the mobo, I found it's a design disaster!!!! Even I know that the plug accumulates so much mechanical energy during lifetime that if it's not strengthened properly that energy will make the very small solderings crash. This is also why keys are not physically embedded on the mobo!!! You know you could break the keyboard because of wear
HTC then asked me to send the phone for paid repair but again the repair lab refused for unrepairable damage!! Incredible!!!
this is bull****.
If it's "unrepairable" they need to send you a new phone...
I'd call back, that's why there's a warranty, for stuff like this.
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
Click to expand...
Click to collapse
Ya HTC can be so stupid about that sometimes. It's funny on Sprint they would have switched out the phone no questions asked, but with GSM they don't want to do anything for you.
whatever that means I hope they do the right thing.
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
Click to expand...
Click to collapse
Man it sounds like HTC is giving you a load of crap, sucks to hear stories such as yours. HTC should just exchange your HD2 for you in m,y opinion.
You asked about how to get a main board debricked, I just sent you a PM with some information on that.
Oh and "we are investigating", just what is it to investigate. Your HD2 is malfunctioning because of a hardware issue and is still under warranty, they should replace it.
I like your avatar pic too it is cool.
Just to tell you what it finished like.
HTC ultimately replied me "this device won't ever be accepter for repair".
I called a lawyer for that, because I just found that when I powered the phone on, the touchscreen was gone, and I have proof that the touchscreen was still working when I gave them the phone
................................................................................
i think i shorted out my s4 trying to charge battery with stripped wires because charging port would not work,so i took all the parts from another activated s4 with a broken screen which is on my family plan and put them into my s4 wich would not even turn and after replacing innards the phone now turns on everything works but wont activate tried soft and hard reset tried both sim cards. My question is after you swap parts out is there something i have to do to get the phone to think all the parts now inside are the original parts. the only parts in my phone that are original are the circuit boards or what i call chips which would have to be heated and removed which i am not willing to do. please reply everything works except wont activate. is it possible i fried the circut boards out?
What do you mean by activate?
Lennyz1988 said:
What do you mean by activate?
Click to expand...
Click to collapse
thanks for reply Lenny its a phone that was activated meaning paid yearly contract with sprint and then was deactivated (no service) because screen was broke and the one that parts came from was also deactivated from sprints service everything is legit. but when i swapped out parts from one to another it will not activate with sprints service.
bobbd said:
thanks for reply Lenny its a phone that was activated meaning paid yearly contract with sprint and then was deactivated (no service) because screen was broke and the one that parts came from was also deactivated from sprints service everything is legit. but when i swapped out parts from one to another it will not activate with sprints service.
Click to expand...
Click to collapse
Aha. I doubt anyone in this part of the forum can help you.
You should ask your question here:
http://forum.xda-developers.com/galaxy-s4-sprint
i think i shorted out my s4 trying to charge battery with stripped wires because charging port would not work,so i took all the parts from another activated s4 with a broken screen which is on my family plan and put them into my s4 which would not even turn on and after replacing innards the phone now turns on everything works but wont activate tried soft and hard reset tried both sim cards. My question is after you swap parts out is there something i have to do to get the phone to think all the parts now inside are the original parts. the only parts in my phone that are original are the circuit boards or what i call chips which would have to be heated and removed which i am not willing to do. please reply everything works except wont activate. is it possible i fried the circut boards out?
Hi, I'm curious exactly where you put the stripped wires?
I understand there are 2 leads above the battery that are to support a wireless charging module/case. Is That where you hooked it up?
What exactly happened? did it smoke or turn off suddenly? Any visible black spots?
Also, very important, the main board (directly above battery bay, rear camera attaches to it) stores the IMEI # which will persist with the physical chip. I assume that's why it won't activate, sprint sees it as a different phone instead of your phone.
This might be ok though, as long as your IMEI is clear for activation. In this case, you just need a IMEI change on your account, and you should be golden.
(If unsure, call sprint and ask for ESN/imei check)
If blacklisted/active, then there are ways of repairing your IMEI. Legality of it is in the grey, but my view is if you own both phones, you can swap the imei's. Just don't sell the unused one, or zero out the meid (Google play won't work with 0'd imei so you'll have to make a phony one instead)
I used CDMA Tool, it took a bit of fiddling but with the proper guide, you should be able to accomplish it. (There's some kind of efs backdoor, and you must always first zero out the imei, then write a new one, never write a current imei to a new valid imei. For some reason it won't work, otherwise. (That was my experience, YMMV)
Last, you can buy the USB board that plugs in for about $6 on eBay. (Bought this today) this one is relatively easy. Unfortunately I found out the home button replacement requires removing the digitizer, using a heat gun. The USB board is one of the first things you see after taking plastic back off (9 screws).
Also, let me know how it works out.
Mvmcad thanks for reply, i put the 2 stripped wires in ]between the battery terminal and the terminls on rear of phone under the case it sparked but no smoke and no black spots, phone just would not turn on anymore untill i swapped all the parts .to get a clearer picture if u pop off your back cover and with the battery in place slide wires in between phone terminals and battery terminals at top of battery. would sprint be able to switch IEMI # over phone ?
Oh I see.. Yes sprint should be able to swap a IMEI over the phonr as long as you can provide the correct account information (they probably will ask for old IMEI as well as new IMEI). Gl!
I've installed Cyanogenmod 13, didn't backup EFS and phone doesn't have correct IMEI when I use stock ROM.
so, I sent my device to Samsung service center, hoping they fix it
they called me today saying that they need to change the motherboard because there's no other way to fix IMEI, and they want 220$ at least.
are they correct?
Maybe ?
What is the issue with your phone ? Why did they need to replace the motherboard ?
Yes, OP, they will have to change that motherboard in an official service center. GSMA rules currently forbid changing the IMEI of GSM terminals.
You'll get a new motherboard, with a new IMEI and a new IMEI sticker on the back of your phone.
Alternatively, you can take it to a shop that has a Z3X-box/Octoplus box, and have it flashed with a new IMEI. Should be ~$10.
This happened to me back when I had a Note 3.
changing IMEI is illegal, but $220 is so dang expensive for a motherboard. You can say yes to samsung, or you can buy another phone with broket screen (same model) then swap the motherboard...
Seems I'm lucky to live in a place full of hackers and pirates xD
I found several shops that use z3x box, will try to look for the lowest price offer