I just wanted to know what I needed to do to my wizard before sending it in for a repair through radio shack. I have unlocked the sim and cid, does this need to be relocked before sending the device in?
Please adivse, thank you.
*BUMP*
Can someone please advise what should be done. I want to send my device in so I can get a replacement. I love this phone.
Thank you in advance.
Individual warranties vary, but the safest bet would be to undo as much modification as you can. Take it back as far as possible towards "stock" configuration.
Also, you need to be patient when posting to bulletin boards. Sometimes, there's just nobody around, and other times, there's nobody who has the answer. It gets pretty annoying to have to read a bunch of, "I don't know, either," messages.
What is wrong or what needs to be repaired?
If you want to get it repaired i suggest ppc techs to repair it. I broke me usb port and the fixed like new. Good and fast service too!
Check it out here:http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~action~updateunit.htm
Related
you all have proberbly heard this problem before but i am new to the xda scene i recently tried to upgrade my radio stack from o2 and it crashed halfway thru now my xda has a gsm error on the bootup menu 5.15 when it turns on i get the windows screen(the one with the field) but the stylus wont work because the screen isnt configured i have a 256meg memory card
please help!!!!!!
Sorry for that Dranny, many people has the same problem, it seems the way out depends on which part of your system files were damaged, some people managed to solve it by removing the battery and re-installing it after a while, some found the battery fuse damaged, some also (as in this thread http://forum.xda-developers.com/viewtopic.php?t=4123 ) managed to repair it. The rest of us, didn't succeed yet. Hope you have a better luck than some of us.
There is also a Canadian member here who says he can Flash the device, I think he does it for a fee, well, it is his right of course, but for me, I'm taking it as a challenge. I don't need my damaged XDA, so to me it is only to learn how to do it.It also seems that service centers can flash it for you.
Best of luck mate. please if you had luck with it, post it as this will give more hope to the rest of us.
i phoned o2 today and luckily its still under warranty
thanks for your comments
Hello everibody,
I have an annoying problem: my Qtek sometimes prevents waking up! And only a soft reset can power it on!!!
But the crappiest thing, is that the device doesn't power on when it's cold! I have tested it!!! :shock:
PLZ HELP
It's an hardware prob? It's better to send it to repair? Thx
Oh, another thing :twisted: when the device is power off (and I can't power it on) the green led is still acting like normal, it even stops when no coverage is present. If I try to call to the S100, it rings but I can't do nothing? :?
Great forum, anyway. I have solved nearly ALL of my Qtek probs.
I will add these infos:
ROM: 1.06.04 ITA
RADIO: 1.05.00
Note: I have already tried with an Hard Reset. Nothing resolved. The device simply won't power up when it's below 20° C. And I don't know why.
Your Magician seems to be a candidate for the repair shop of for an exchange. Never heard about a problem like yours
Cheers
Uff... Nobody (except me) have this prob? Can someone try this? Before sending it to repairing, I would figure this s**t out! And maybe find a valid solution...
AND: How can I do the BigStorage trick on my ITA ROM? I know how, but with the other languages... Don't want a foreign ROM only for 20+MB...
I think upgrading the ROM can't change anything, if it's an hardware problem... I want an active device in this winter, cannot reset it all the time!
Possible Solution?
Yet nobody seems to have my prob. But before sending my S100 to the pocket pc heaven, I will explain a possible scenario. I've read that cold can reduce the battery charge dramatically. So what I am thinking:
1) The unit is absolutely normal when warm.
2) When the unit is cold, is STILL normal.
3) When I shut down the unit, the LED is STILL blinking.
4) But then -what the hell- it seems CAN'T turn it to the active status.
5) The only thing that I can do is to RESET the unit. Then when I control the battery status is ALL ok: same level as before. But there isn't the missed calls of who have called me when the unit is in this state!
I think that the low temperature affects the internal battery, reducing it to zero. When the S100 is on this effect couldn't be noticed, because the external battery constantly charges the the internal one. But the charge is not provided when in standby. And so the charge in the internal battery drains... making impossible to turn on the device! But when resetting, the external battery is give power to the internal one, and the device is now fully functional as before.
According to this mess, then I only need to replace the internal battery with anything better, and the device MUST work EVEN if cold...
Now I would like to listen to others, just to convalidate this theory...
Otherwise, the device will make a good and comfortable travel to the repairing center, hoping they will send me a completely new one ( I have accidentally scrachted it one time. And another.)
Hope that you will understand my Huff-Puff post. Hope that someone will see this post.
Cheers,
MocciJ
Yet no replies...
This damn thing has taked too time, and so I'm sending the device to the centre tomorrow...
I've tried to upgrade my old qtek rom to the 1.11 of the I-mate: nothing resolved...
Is it ok to send a device with an imate rom to a qtek centre? Lemme know...
my friend has same problem, I flash radio whit 1.13, 1.12 (rom is 1.12)
I shell open it ....
Click here to read of a similar problem
As far as sending your phone back, which judging by your signature you already have, you need an official rom to be installed if you want it covered by warranty. Not sure on Qtek's policies. Have you sent it yet? What did they say about your Jam rom?
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Don't try to make the same thing I did. When try to changing to ANOTHER Rom Manufacturer to see if the problem vanish, remember (at least before sending it) to PUT THE ORIGINAL ROM IN IT!
THEY (AT REPAIRING CENTER) WILL SAY THAT THE SOFT IS CORRUPTED!
This way I avoided my warranty. Hope this info will help.
I'm deciding what to make now. Do I have to pay for this prob, or do I cover my qtek with warm clothes?
Or better find a solution?
If anyone has suggestions, I'm glad to listen. I want my pda back (it stayed out for a month, I miss it!).
Do not make hazardous moves with ur pda when it's in warranty. Or U will pay that the double it's price!
Is there any way you can take it to another repair shop? If I had your problem, ie turning it in with a wrong ROM and being rejected, I would just reflash and drive to another city to have it fixed. They would never know the difference.
If that isn't an option in your country, I guess you will have to pay for the repair, even though it is very unfair, because a 'wrong' ROM can't be the cause of this problem
Thx for this suggestion. Currently I have an Qtek rom perfectly working. But they delivered my Qtek to French for repairing (and I am from Italy), guessing that I haven't that option.
The only thing that I can do to riesumate my warranty is to declare that that rom is OK, downloaded from an official site. The cause is that when the Qtek hasn't made upgraded roms, the imate did. In case, I will say that the problem was there EVEN before the upgrade (it did).
There is currently NO SOLUTION to this problem (it's an hardware problem, and should be repaired by the repairing center -of course-)
-----
I will report what the World Startel Communication (the repairing center) has said (transcribed from italian to english):
1)The product is in delivering phase.
2)The product resulted to be irreparable. It will delivered back.
3)The repairing service has resulted to be out of warranty. We are waiting the consumer to pay the reparation (They said they sent me the price. Currently they seemed to haven't sent nothing).
4)The product has come to our labs.
5)The requested reparation is inserted in our knowledge system.
And that is. The Qtek has delivered, considered irreparable, and when out of warranty is ok for repairing? That's something odd... Considering that I've retrieved how to reach the tracking service only by calling the operator... Now that the S100 is in their labs, they say that the prob is in their knowledge system, which I ignore what it means. Now I suppose that the product reached French before checking the warranty, and this would be to pay something around 10-20€, IF I decide to not repairing the unit...
Ok, that's all. Hoping that this winter isn't getting cold.
Cheers,
MocciJ
Ok, the S100 is in repairing again. They will send me repaired with a price of 50€.
Hope that they will explain me what happened. Otherwise, sending it seems to be the only solution avaible.
They will raise up my warranty, almost that's what I've heard.
So this can be the end of the topic...
Cheers,
MocciJ
They are sending it back, but non-repaired. No cost, but nor warranty at all. They SIMPLY deleted my warranty taking it for 2 months.
Now, what's the real mess with the warranty? Oh yes, the ROM was changed from Qtek to an Imate one, official. They find out that there's a mix between these 2 software, and that they CAN'T upgrade or downgrade it at well: is this possible? Incredible!
They "sincerely" said that changing ROM required a new motherboard, which cost the godness of 200+€... Exactly half the original S100 cost!
QTEK CUSTOMER SERVICE SUCKS! LONG TIME WAITING! NONE REGARDING OF THE CUSTOMER!
Now that my S100 is out from it's warranty, we'll return on how to resolve this TINY, LITTLE prob...
Do we have to cover our Magician with warm clothes? Just let me know your ideas...
Best Regards,
MocciJ
Hello!
So, a brand new MDA Compact, and a weird problem.
Sometimes, when I 'switch it off' via the Power button - it stayes switched off?! :?
Simple as that - the only way to turn it back on is to do a soft-reset... :shock:
The signal LED blinks just like everything is OK...
I tried with 4 different ROM combinations, from 1.06 to 1.13, nothing helped...
Does anybody have an idea what to do with it?
BTW,
which ROM did you find the most fastest, most stable etc.?
Thanx in advance.
Someone must do a sticky or a FAQ topic for this sort of prob that so many people are starting to encounter.
If u do some experiment on ur compact, u can easily see that the device isn't waking up only when is COLD (I believe that there is some heat-sensible contacts inside that prevents unit to power on) this may seems strange, I thought I was the only to had this prob, but I am seeing more and more of this.
Sorry, but unless u want to manually open the whole thing and try to repair for urself, u're better getting it to the nearest repairing center.
If u do so, remember always to install the original ROM, since they can say that is a software manomission problem and will sending u back the device with no warranty (they already did it with me: but I can't believe that I regained the warranty simply putting it the original software and sending it in the same repairing center; before they asked me 275€ for mainboard, now they repaired it for free!!!)
So here is it. I've passed a winter with the unit always in coma. Send it to the repair center, say that it doesn't power on when cold and they will repair it..
Good luck! MocciJ
Someone must do a sticky or a FAQ topic for this sort of prob that so many people are starting to encounter.
If u do some experiment on ur compact, u can easily see that the device isn't waking up only when is COLD (I believe that there is some heat-sensible contacts inside that prevents unit to power on) this may seems strange, I thought I was the only to had this prob, but I am seeing more and more of this.
Sorry, but unless u want to manually open the whole thing and try to repair for urself, u're better getting it to the nearest repairing center.
If u do so, remember always to install the original ROM, since they can say that is a software manomission problem and will sending u back the device with no warranty (they already did it with me: but I can't believe that I regained the warranty simply putting it the original software and sending it in the same repairing center; before they asked me 275€ for mainboard, now they repaired it for free!!!)
So here is it. I've passed a winter with the unit always in coma. Send it to the repair center, say that it doesn't power on when cold and they will repair it..
Good luck! MocciJ
Thanx!
So you say there's no other solution then to take it to the service center?
Damn!
Anybody have an original ROM that came with the Croatian T-Mobile MDA Compact's?
CE ROM in it was 1.06, I am sure of that, but where to find ExtROM that was used here?
As far I know, this is the only possible solve, unless someone decides to open the magician (voiding the warranty) and see what's wrong on it.. For the ROM: u have to install at least a rom with same brand and language of the original; u're better try first at the ftp before searching on the net..
Few days ago my touch screen died. I know many have reported it, but most of this thread don't have any answer how to repair it. Best answer they get is send it to HTC, but we cant all do that. My question is, if i replace my touch-screen will it work again, do i need anything else to replace? Plz need answer form someone who knows what he is talking about, I don't want to waste my money on something that cant be fixed.
Check out
http://forum.xda-developers.com/showthread.php?t=922503
From what I can read, it seems it's the digitizer and not the actual screen.
Have you tried flashing WinMo or an SD build back to see if it fixes it? It does for me.
Yea i read that thread and nope tried going back to stock and its still there. what i rly what to know is what is causing this, what part of the phone? It seems to be related to the end call button, since it gets worse when i press it hard. Maybe adjusting the hard buttons could help? Well i contacted HTC maybe they can give me a smart answer but i doubt it they sad to hard reset the phone, maybe they are just trolling me...
Contact your carrier. If it's still in warranty, they may replace the phone. Also if you pay your carrier monthly for an insurance policy, that may cover it as well. If not, but it covers accidental damage or theft or lost of the phone . . . .
[ABANDONED] My worries have been aliviated by the people posting here that T-Mobile did not check for an unlocked bootloader. That's enough for me to close the issue. If someone does need to find the answer to this question, feel free to pursue it otherwise I consider this [CLOSED]
-----edit above-----
I've already searched for this EXTENSIVELY and need more help. I have a similar problem to this thread (which wasn't resolved), but didn't want to revive a dead thread from Dec '10 to ask this.
First and most important question is: WILL I NEED TO DO THIS?> Will T-Mobile check for the unlocked bootloader on a broken-screen phone and will they notice my MIUI rom? (I'm REALLY worried about this because rooting my phone does void the warranty, but honestly I didn't break it. The screen just stopped working. Really worried = the search for a solution).
Is HTC warranty a better option? (I'm actually the second owner and the original owner is going to try to do the replacement)
I've realized that I can use Android Screencast to see what the phone is showing, and touch input still works on my phone (though Android Screencast isn't letting me use my computer mouse/keyboard to use my phone). This is only available on a rom/backup with USB debugging enabled, and shows CWM Recovery (using the latest version).
Can someone please help me go through all the steps needed to restore everything to stock? I am cursed by this issue and realize that someone would need to take over an hour to figure all this out.
>>I know I'm asking for a lot, but this is a great community to be involved in and I've searched all over for help before posting.<<
__________________
P.S. I've also looked at [Guide] Remove permanent root, and I need to know what extra steps I will need to know with a broken screen. CWM 3.0+ presents a problem for stock rom, and I need one with USB debugging enabled already.
Also, fyi I used the Rage/Gfree latest version available as of Jan 24 (when I rooted). I did not flash the Engineering HBoot, which would probably help.
What i found was they dont care about the software. confirmed twice. Apparently it is a known defect in the phone that the screen stops working, they will admit it now. We have done 2 warranty replacements and the first one at the time of the post, they tried to charge me for breaking the screen (we did a better business bur Complaint) and got refunded. The second time they didnt even question it and we werent even charged.
So no they dont care, dont worry about it.
I just so happen to have the exact problem as you, i stepped on my phone leavng the screen internally broken put the touch screen still worked. I was running CM7 and i called them and just sent it in with no problems. there not there to look at the software and are not going to take the time to replace screens on all the phones they get in first to see if there rooted or not. If you cant tell its rooted by looking at the screen (i mean it is broken) then theres no way they will. Just send it in and you'll get it in about weeks time
I had this problem and submitted it to warrenty, anyway. They asked me three questions, is the screen cracked. Is there any external damage, and any water damage. All were no's, so they replaced the phone without ever checking for root.
Thanks for all the responses. All three of you have reassured me to the point that I'm not going to worry about it either. While I appreciate that T-Mobile is not going to charge me for rooting my device (which I should be able to do), I am annoyed that as a secondary owner I do not get warranty support and need to have the original owner take care of it.
daboma said:
Thanks for all the responses. All three of you have reassured me to the point that I'm not going to worry about it either. While I appreciate that T-Mobile is not going to charge me for rooting my device (which I should be able to do), I am annoyed that as a secondary owner I do not get warranty support and need to have the original owner take care of it.
Click to expand...
Click to collapse
Actually no, even if you are a second owner u can still get it replaced. I am also a second owner but I know a way to get it replaced. Pm me
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