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Hi,
after upgrading my unbranded HTC Tytn to more recent WM5 version through official ROM upgrade from HTC (italian version QTEK_405), the activesync connection only works if I connect via Bluetooth or IR.
The USB connection doesn't seem to work anymore.
Activesync seems to try to connect, but after a while I get the "cannot establish a connection..." message.
Checking the Network Connections on the PC, it looks like there is in/out traffic packets on the device, but nothing else happens.
Also tried on another PC and same behaviour.
Activesync version is 4.5 build 5096.
Any idea also how to test that USB connector is working properly, to narrow down the problems ?
Thanks in advance
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
Also if your are running WinXP or Vista... with your phone connected with the USB cable. Check in the Device Manger, for any "unknown devices". Select them and remove.
Now disconnect your phone from your computer. Then do a "Soft" reset on your phone. Now reconnect through the USB and does it recognize it as a ppc device?? now try to ActiveSync again!!
Stuart
dgaud007 said:
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
Click to expand...
Click to collapse
Yes, no success.
I can see in the Device manager that the network card is replaced by a USB device, but nothing happens on Activesync side.
scl_electronics said:
Also if your are running WinXP or Vista... with your phone connected with the USB cable. Check in the Device Manger, for any "unknown devices". Select them and remove.
Now disconnect your phone from your computer. Then do a "Soft" reset on your phone. Now reconnect through the USB and does it recognize it as a ppc device?? now try to ActiveSync again!!
Stuart
Click to expand...
Click to collapse
Tried that.No unknown devices.
I've uninstalled the newtork card corresponding to the Tytn, disconnected and soft reset the device.
It seems to reinstall it properly, but still same behaviour.
One thing that makes me wonder is why the device shows as Windows Mobile-based device #3.
Anything I can do to celanup this ? It looks like it's got some old device hanging.
What about ActiveSync on the ppc? Do you have the "Synchronize all PC's using this connection" checkbox checked? Does it point to "USB" below the checkbox? What do you have in that MENU-CONNECTIONS... screen on the PPC?
Damn it Ive been having one problem after another with my 8525 just when I think things are going good there is another set back.
My phone wont sync to my computer anymore. I have Schaps 4.20 installed and I installed the cube earlier today just to see what it was like because I was going to upgrade to shaps 4.3. Now its time to upgrade and when I connect my phone to my pc i get a message that says "usb device not recognized"
What the heck is going on?
I uninstalled the cube from my ppc did 2 soft resets, restarted my computer and it still wont recognize my pcc
Im getting a message that says "one of the devices attached to this computer has malfunctioned, and windows does not recognize it"
It goes on to say "Try reconnecting the device. If windows still does not recognize it, replace the device."
None of this sounds good. Im stressing out!
After two hard resets I finally got it to accept Shaps 4.3 rom. It still wouldnt do it after the 1st and 2nd hard reset but for some reason, the last time I connected it via usb, it worked.
THANK GOD! I dont know what happened and why it wouldnt connect but Im happy I fixed.
Activesync 4.5 Stuck saying "Synchronizing"
The post above saying:-
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
was the solution to a major headache I was having with Activesync 4.5 on a new HTC TYTN II connecting via USB. It would sit stuck with the sync indicator turning / swirling and a message saying synchronizing, but would not be doing any synchronisation!
I disabled the "Enable Advanced Network Functionality" in START-SETTINGS-CONNECTIONS-USBtoPC it it immediately began synchronising. Thought I would enable it again and it went back to just hanging there, definately needed to be disabled to rectify the problem.
Thanks.
ianb-uk said:
The post above saying:-
Did you try disabling the "Enable Advanced Network Functionality" checkbox in START-SETTINGS-CONNECTIONS-USBtoPC?
was the solution to a major headache I was having with Activesync 4.5 on a new HTC TYTN II connecting via USB. It would sit stuck with the sync indicator turning / swirling and a message saying synchronizing, but would not be doing any synchronisation!
I disabled the "Enable Advanced Network Functionality" in START-SETTINGS-CONNECTIONS-USBtoPC it it immediately began synchronising. Thought I would enable it again and it went back to just hanging there, definately needed to be disabled to rectify the problem.
Thanks.
Click to expand...
Click to collapse
I have to disable that on both my wizard and my trinity when syncing with either my XP computer with active sync 4.5 or my Vista computer which comes with WM Device Centre. The problem is since putting an otherwise rather excellent 6.1 rom on the trinity, nothing happens at all with that option disabled. With it enabled it connects but has the problem described above. On my wizard a message pops up when it establishes a connection, nothing happens on the trinity though. It was fine before with the original ROM. I am using [WWE][20-10-08]NiAx Trinity 6.1.70 BlueAngel - OS & SYS 20748 [ONLINE] any thoughts on what could be going wrong here?
i have tried several soft resets, hard resets, uninstalling activesync, reinstalling activesync and none of my computors will recognize my mogul. i have checked settings and for the life of me i can't seem to figure whats going on. can anyone please help?
Try this, go to:
Start > Settings > Connections tab > USB to PC
Uncheck "Enable advanced network functionality"
My VX6800 will not connect to Active Synch with this enabled. Hope it helps.
Ks.
same boat...
i have the same problem. uncked the advance network settings, no go.
have synced before.
now looks like pc doesnt even see ppc plugged in.
wierd cause usb will charge phone but no connection.
One other thing I had noticed on mine during all this was that once the phone was in this state I would have to manually stop Active Sync on the phone and then reconnect to the PC.
try deleting the activesync partnership on the phone (not the pc)
Where do you do that at?
wwillie said:
Where do you do that at?
Click to expand...
Click to collapse
In activesync under menu|options|delete
I don't know if this is relevant to your issue but I had the same problem however, I was connecting my phone to my PC via a USB hub. I connected great the first time and when I tried to connect the second time Active Sync on my PC would not find my phone. What I ended up doing was unplugging my printer from the USB port on my PC and plugging my phone directly into the PC and it found it fine. This also happened with a card reader I have. I guess what I'm trying to say is that if you aren't plugging your phone directly into the USB port on your PC that may be what's causing the problem.
i have looked in the activesync on my mogul and the options isnt bold face print. the options is empty. im at total loss. i call a sprint rep and they said it was the phone.
I had the same problem, it went away when I updated the ROM!
Active sync worked for a about a week, it would not connect so that I could install applications, albeit I could browse the device using the explorer function.
(all of the following failed: deleted active sync profiles, disabled firewall, reinstalled activesync, hard reset and tried to use sprite backup restore (for contacts, which failed))
qu1nn
quinn, how did u flash a new rom if u can't activesync?
Try everything here first:
http://forums.microsoft.com/windowsmobile/ShowPost.aspx?postid=2620369&siteid=65
Then try a hard reset before flashing.
still stuck
i read the microsoft forum and to be honest nothing there helped me. there was another person on there that had the same issue but no one there seemed to resolve it. has anyone found a workable solution? i have read in another forum that i would have to call sprint because it might be an issue with the phone. i would try that venue except my phone has been flashed to cricket. any suggestions?
I had the same problem after spending lotof time trying all the things already posted, I find a solution that worked for me I hope works for you
in your pc go to:
C:\Program Files\Microsoft ActiveSync
then find WCESMgr.exe right click in the mouse and doble click run as
then type your login and you should be able to get back your sync
hope it work sfor you
try this... http://forum.xda-developers.com/showthread.php?t=349997
I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.
Hope this helps,
DaWar
dawarrior_vex said:
I noticed that on Windows XP you have to uncheck the Enable advanced network functionality. If this does not resolve your problem Try plugging your phone into a different usb port on your computer. If this resolves your issue, You should consider deleting the phone from Device Manager. When you plug it in again it will reinstall the drivers and work.
On vista I have not experienced these issues. You can leave the Advanced network func checked.
Hope this helps,
DaWar
Click to expand...
Click to collapse
yo I did this on my mogul and my computer recognized it but as a hardware. IT said something like this:"htcusbplug" i installed it but it still doesnt open up activesync.
@ artenis: im having the exact same problem...wont recognize the device at all, even though it charges fine...(im running alex's wm6.1 beta 2 rom...could wm6.1 have something to do with it?)
i had the exact same issue with my sprint mogul, tired everything, formatted my laptop, reinstalled activesync, hard and soft reset the phone, tried other usb/computers, nothing. luckily i have sprints EPP and just took it to the store for a swap for a new mogul, got a new box and everything.. good luck
Same problem with Vista Ultimate 64bit
I had the same issue with my desktop, but after trying everything I could think of, decided to give Microsoft a try.
The drivers included in the pre-installed version of Windows Mobile Device Center would not allow the computer to recognize the Mogul, so I simply reinstalled the application from here: http://www.microsoft.com/windowsmobile/devicecenter.mspx
Everything works fine now.
hey xda..i recent down a rom for my tmo wing open-touch 3.0 for wing only i believe its called now i cant upload anymore roms because it saying it cant read the connection is the 6.1 affecting the connection?ill get error 222 i believe when i upload rom help plz thanx
Im sorry, but your post doesn't really make any sense and was kind of unintelligible.
It sounds to me like youre trying to flash a rom onto your phone but its giving you a connection error? IF that's the case, uninstall activesync, and redownload it from MICROSOFT
If that's not what you mean, Could you please try to explain it a little better?
I Think this might workout,
Start -> Settings -> Connections-> USB to PC
There uncheck the Box and it might do it.
Ghostrider
I've had a similar issue. Once doing the Hard SPL and the screen goes white, disconnecting active sync. I can never get active sync to reconnect to finish with the flashing process. I've tried uninstalling and reinstalling active sync 4.5. Unplugging and plugging usb cable back in, etc. Nothing seems to work for me on getting active sync to connect after my phone reaches the white out screen part. It shows the Wing in the Mobile Device section.I've tried going to connection settings in active sync and clicking connect...just goes through all the com ports, but nothing happens. I'm left with the only option of disconnecting and doing a soft reset. Once that happens, of course the phone connects instantly to active sync.
Keep in mind, activesync will only show connected as long as windows is running on the phone and establishing the connection between your Windows PC and Windows Mobile Device.
Throughout the flashing process, activesync may not show connected, but as long as the phone is showing up in your device manager then you should be ok... and the flashing process should work.
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
Firstly, what operating system are you using on your PC?
Secondly, have you tried deleting the sync partnership on both your phone and the PC and recreating it?
Thirdly, try and connect your phone directly to the USB root hub on your PC and not via a hub.
The fact that the HD2 is identifying the physical connection suggest the problem may lie at the PC end. Recreating the sync partnership is probably all that's needed.
Hello
If you are using Vista or Win7 you need to download Microsoft Mobile Device Manager to get a successful connection. Once you download this and install all will be good.
There is an option (can´t remember where) where you can disable fast link for ActiveSync.
This fast option has created me a lot of problem.
i'm using win7, i reinstalled the mobile device.
If i disable enable faster data sync then I can sync the phone with the computer but if I enable faster data sync then the 3G band auto enables...
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
bcorgan said:
I have just in the last weekend somehow lost the ability to connect to any computer. I have an activesync connection with work and a connection via hsdpa to the server too, and then one via wmdc on my vista home computer.
All has been going swimmingly until the weekend when I noticed that it had stopped synching new appointments.
The computers (both) now no longer even detect the phone, although it does charge via the usb cables.
The settings are still set to sync on the phone (as opposed to say disk drive).
I've tried a bunch of things, and now annoyingly, have hard reset the phone, but no joy!! Now I have the joy of setting everything back up again... But still no synchronising with the computer.
Any thoughts would be greatly appreciated.
Click to expand...
Click to collapse
Did you reboot the PC? I occassionaly have problems with activesync stopping working suddenly. It doesn't really like being unplugged sometimes and get's a bit ansy about it. I've found that sometimes a soft reset of the phone does it, but sometimes I need to reboot the PC.
I hope you did try rebooting the PC before you did a hard reset. At least you wouldn't have wasted your time with having to set up your phone again!
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
bcorgan said:
Yes did indeed! Restarted both. But the fact that it's affecting 2 computers suggests to me that it's something wrong with the phone, and not computers themselves.
HTC haven't been any help as yet - just haven't responded to my requests.
Click to expand...
Click to collapse
The fact that it still doesn't work after a hard reset leaves me at a loss!
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Any other thoughts out there? I'm starting to think now it's something inside the phone - i.e. the usb port?
Fixed for me!
After having sent off the phone to HTC, it was repaired in 8 days and that was sending it to and from Sweden to the UK!
Turns out the usb connector in the phone itself was not working. 10/10 for HTC repair service!
If you use the XPP OS.
You must select ‘To enable faster data synchronization’ (i dont konw how to translated that, sorry my English.) under the ActiveSyuc.
If you use the Vista OS.
You dont select this option otherwise you cannt connect you phone to computer.
me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
me too,..i can't connect with my pc... my computer show me found new hardware & need 2 install driver,...tell me what kind of driver need...? thank!!!
Click to expand...
Click to collapse
Microsoft Corporation - Other hardware - PocketPC USB Sync
Download size: 11.1 MB
You may need to restart your computer for this update to take effect.
Update type: Recommended
Microsoft Corporation Other hardware software update released in May, 2007
At present, I'm confering with Microsoft about the issue I'm having with my Vista laptop. It finds the correct driver with windows update, but the driver fails to install even with a clean boot.... they're working on it...
deadmau said:
Hello
When I connect my hd2 to the pc throught the USB cable, the message on hd2 shows up to click sync but my computer can't see the hd2.
I went to device manager but it doesn't show up.
it worked 2 day ago, I even tryed at another PC.
I can recharge the phone from my computer...
Click to expand...
Click to collapse
I had the same problem and 'solved' it by trying every other USB port, and (of course) the last one did it correctly.
bcorgan said:
You're telling me!
Before anyone asks also, I've tried different cables and different usb ports on both computers too.
Click to expand...
Click to collapse
To make Active Sync work
Turn off Setup\other\USB to PC\ActiveSync Enable Faster Data Synchronization
The all will be ok
SOLVED!! Joy, joy, happiness glow... . I removed AVG 9.0, restarted, reinstalled WMDC and the driver (all of which installed automatically when I plugged my HD2 in to the USB port), and reinstalled AVG 9.0 and… Voila, MAGIC! I had AVG configuered correctly to allow WMDC to make connections and pass through the antivirus, but I still had to uninstall it to get the driver to install. Sometimes antiviruses are stubborn!
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
marquez2010 said:
hi i had the same problem try this go to settings on your phone all settings connections usb to pc and uncheck the fast sync box if that dont work theirs an option that is somewhere on your pc where you can choose the pc to search for an update driver for that device
Click to expand...
Click to collapse
I tried BOTH of those options prior to uninstalling AVG and no joy. Bytheway, I've switched to Microsoft Security Essentials and still have to uninstall MSE everytime I flash my HD2! UGH!
Hi All
I searched the Forum but couldn't find a solution to this problem.
1. Came back form holiday yesterday - synced up my HD" with Outlook no problem
2. Tried to do it this morning. By the normal 'connect PC' option didn't come up and activsync icon didn'tr light up on PC
3. Rebooted HD2 and PC..no change
4. Tried to repair/reinstall activ sync, but towards the end of the repair it says 'there was a network error reading from file 'setup/msi'. Guessing that the file may be corrupt, I downloaded it again..same problem..so I can't repair or reinstall
5. There is definitely a connection of some sort as the HD2 begins to charge when connected
Bottom line is that the HD2 is not syncing - and I can't figure out why not.
Any advice appreciated...
Thanks
Do you have a Norton (Symantec) firewall installed? I’ve found that the Norton product can interfere with ActiveSync.
Active Sync not working
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
ActiveSync is just a bit crap. It'll do this occassionaly, so if you use it a lot then get used to it.
A restart of the phone, whilst the USB cable is not plugged in, usually does the trick. Only plug it in again when it's fully started.
Also, try setting the AS connection to not allow USB connections, unplugging and plugging back in, and then setting it to once again allow USB connections.
Just messing with it like that usually works for me. Like I said, it's just a bit crap.
Activ Sync
Yeah, I seem to recall I had this problem a while back - I'll faff around with the settings and see if it makes a difference
Steve
stevep said:
Good point..but no. I have AVG installed (and everything was working OK yesterday)
Spooky thing is, I have managed to uninstal, reinstal and reboot..and it still won't show that it's connected with AS even though there is a connection of some kind, cos the device is charging.
Steve
Click to expand...
Click to collapse
Well if johncmolyneux's suggestions don't work then try disconnecting your phone from the PC, restarting both, disconnecting the PC from the network, disabling the firewall element of AVG (if it has one) and then connecting the phone to the PC again.
If that doesn't work I can only suggest removing ActiveSync, totally shutting down your PC, starting up, then re-installing ActiveSync.
I had a similar problem but I was able to narrow it down to Norton in the end but it's a real pain when you don't know why it won't work.
Good luck with this.
I also occasionally was not able to connect with Active Sync, but rebooting the HD2 always fixes that issue. You said that this did not helped you, so try messing with the settings on Active Sync, like johncmolyneux said, also try when plug the usb cable into the device by default it asks you what kind of connection you're establishing (Active sync, data transfer and internet sharing) - try using data transfer, if it connects, unplug and connect it again, this time use active sync.
Reinstall activsync and Try to disable faster data Synchonization on HD2
Active Sync not working (solved)
That'll teach me to not check the obvious! - It turned out that the cable had developed a fault. I changed the cable and it's now OK.
Case closed.
Steve