Something happened to my wizard today, and I can't figure out what it may be. The gist of the problem is that I cannot use it as a phone though it's internal microphone and speaker. Everything works fine if I use my bluetooth headset or the external speaker in my car cradle, but the actual on-board phone speaker and microphone appears to not work. The phone hadn't been dropped but if someone calls me I cannot hear them and they cannot hear me unless I switch to bluetooth or plug it into the cradle with it's external speaker and microphone. I would write this off as hardware failure (and I still think that's what this is) but the other odd thing is that the phone will not let me switch to the speaker phone mode. If I press the 'speaker' button on the phone screen during conversation, it just doesn't do anything. Has anyone experienced something like this before? I'm hypothesizing that the problem may be with the headset jack which may be stuck in the open position, and thus the phone constantly thinks that's it's sitting in a cradle, but I don't know if there is anything I could do to fix that.
Your hypothesis was most likely the correct one. This happens to a lot of people. It's usually fixable by either plugging and unplugging a headphone set a bunch of times until the switch becomes unstuck or by taking a needle and inserting it in to the jack and move it around a bit until it becomes unstuck. playing an mp3 while you're doing this is an easy way to know when you get it unstuck.
Thanks for your reply. I've been trying to do that, but nothing seems to be helping. :-( I've already got a new phone on order from T-Mobile, but I still hope to fix this thing. It's a shame, I like the wizard.
Related
I woke up this morning, took the xda2 off charge, and i have no sound!! no system sound, no ring and cannot hear people talking on the phone....any advice?
thanx.
Speaker not working - headphone / headset works okay - fixed
Hi Rai,
I had similar problem today, but I found that the headset was still working okay.
On further investigation, I discovered that the phone ring worked through the speaker, but I couldn't hear anyone or activate the speakerphone function.
This reminded me of a post I had read here earlier because it was as though the phone was failing to recognise that the headset was no longer plugged in; ie. if the speaker simply wasn't working, the speakerphone function should activate as normal, but I wouldn't be able to hear anything.
Some searches on this forum revealed a fix which worked for me today - I vigorously plugged, unplugged the headset a dozen or so times, and whala - speaker's back!
Apparently the headphone socket is known to do this from time to time: I suspect it's just a build-up of dust / dirt which was affecting the contacts. Whatever the case, I hope you have some success with your problem too.
Codenix.
aha ! ..thanx for the info, on mine it came on by itself. At first it it kept stuttering and then worked...but I will do what you sugested.
I have this problem too. :-(
Last thing I did was to play a very loud movie file before going to bed, now this morning I find the speaker does not seem to work at all :-(
I've tried the unplug/replug many times and no joy..
Also it does seem to detect when the headset is in place as it will not alow the 'Speaker phone ' icon to activate when it is plugged in..
Have I blown my speaker?
Hope not.
Last resort this evening is a hard reboot.
FIXED!
Thanks for the posts guys!
I just found out how to fix the problem i was having with my XDA.
Looks like the headphone jack was faulty and was convincing my system that the headset was plugged in. Result? the spaeker didn't appear to work and neither did the mic (bootloader diagnostics showed speaker and mic to be working fine.). Unlike others with a similar problem, I did not have the "speakerphone on" icon displayed when in any mode (phone or pda).
Solution: wiggled the headset around in the jack as I pulled it out and suddenly the speaker came alive. Not happy that the jack is faulty, but maybe I can fix that since it's just a loose connection or something.
Anyone out there got any advice on how to open one of these babys up and weild a soldering iron??
Jules
Hi,
My exec is stuck in headset mode, it appears to think the handsfree is still plugged in and will only use the headset mic and earpiece even if not plugged in. I've tried a soft reset to no avail and i really dont want to do a hard reset as i have no way of backing anything up at the moment.
Any suggestions?
thanks in advance
Brodie
This is a fault that goes all the way back to the original devices...
The way to fix it is to get your headset jack, and try various ways of quickly but forcefully unplugging it. Happened to me the other night and eventually I managed to force it to recognise the headset was removed and it came back out of the speaker.
Cheers
Ant
sorted now, not sure if it was unplugging or not but i made & recieved some calls and unplugged it and it works!
thanks for the speedy reply and solution.
cheers
Brodie
I also have this problem today....but I dropped my xda exec on the ground and then all the sound is gone.....only headset and bluetooth are worked....
I think I damage the phone somehow.......
But I will still use it...
Anton.Valleyman said:
This is a fault that goes all the way back to the original devices...
The way to fix it is to get your headset jack, and try various ways of quickly but forcefully unplugging it. Happened to me the other night and eventually I managed to force it to recognise the headset was removed and it came back out of the speaker.
Cheers
Ant
Click to expand...
Click to collapse
Thanx Anton. My XDA experienced the same problem and I was veeeeerrrrrry sad about it.
Then I came across your suggestion and, BINGO! It worked.
*Sorry for the duplicate post*
This just started happening on my JasJar today (system audio returned after poking the headset in/out a few times), after 11 months of use. Does this get worse over time? Should I bite the bullet and try to get Imate to repair it?
Please advise!
Damn it, I've got the same problem since yesterday
I can hear calls in handsfree mode (using the built-it handsfree mode) and with an earphone plugged in but not through the speaker besides the display.
Strangely, the internal mic works well (I mean, the called person can hear me). Is it the same problem you're talking about or has my speaker just collapsed? :?
.ox
EDIT: I've noticed that only the speaker above the display seems to be muted. The one on the backside of the display and the two speakers in the main body (when using handsfree mode) work. So I guess, the speaker's dead, isn't it?
2nd EDIT: After plugging a headphone in and out about 20 times and applying pressure on the display receiver it suddenly started to work again. I'm not sure what was causing this problem but even a hard reset didn't fix it so I guess it's a hardware (or firmware) related issue.
Same Problem
After working fine for months, with and without the earplug, my MDA Pro has started do the same thing--it's stuck in earplug mode. I've tried plugging/unplugging the earplug for about five times in a row--didn't help. Do I really have to do this 20 times? Jeez--I'm afraid of messing up something else. Could there be another solution? UPDATE: I just now tried plugging/unplugging 20 times--no help!
OK, the solution is the same as that for the loose USB port--send the MDA Pro to the fine folks at Pocket PC Techs and let them fix it. They replaced the earplug jack and got the unit to work perfectly with and without the earplugs. $75 plus shipping. They misplaced my stylus, but sent me a new one right away. I'm very happy with their service.
I've had this kind of problem with a Nokia 8310 which I've carried for three years. I believe it is a physical problem with the headphone socket which may be caused by lateral force on the jack while plugged in inside a pocket. Wiggling and unplugging the jack repeatedly makes the phone socket work properly. There is a small switch inside made out of a metal spring. All you need to do is wiggle it.
The phones which go silent after being dropped may be a different matter.
Hi
First post here so please excuse any ignorance.
O2 XDA Exec - standard Rom from O2 website.
Problem started a few hours ago after using the audio out for listening to music via mediaplayer.
My unit was working fine while playing, but later after it had been disconnceted from the stereo I noted that there were no tap sounds.
I first checked the audio settings, all normal the way I always have them.
Next I tried the reset button on the back of the unit, no help there.
I tried plugging in the headphones in and there is perfectly normal audio over the headphone but once removed nothing at all.
Getting more extreme I tried a rom update/fresh start, no luck there either.
Getting even more hardcore I downloaded the assembly/disassembly pdf from this forum to check if there was a physical fault with the 3.5mm audio port. I checked to make sure all the tabs were springing back after an audio jack was removed all seem fine (although at this point I lack a comparision).
Then for a test I rang my own phone from my land line and it seems to ring fine but there is nothing from the mic or either of the earpieces during a call.
I am fast running out of ideas and the last test really perplexed me.
I am almost certain that it is a case of one of the contacts inside the audio port not springing back and therefore cutting out the external audio, giving the device the impression that there is still a headset connected.
I don't want to poke around inside too much as I have so far been able to keep security tabs intact, just in case I need to send it off.
Anybody have any ideas on how to get around this? Is it possible that it is software and not hardware?
Please help as phone is a bit useless sans headset, which I don't really want to be permanetly tied to.
Thanks
Thom
keep plugging and unplugging the headset until it works or you get tired, if it works great, otherwise sent it in for repair.
Does nobody out there have a registry hack workaround for this problem?
When I receive calls its rings and any other sounds come through whilst the phone rings.
There must be a workaround here somewhere???
Had exactly the same problem. No sound but rings ok,
After the first time I plugged in the headphones, no sound. Its probably cause the headphone socket is so big in comparisson, that it gets dirty. Just spray some anti static cleaner on the headphone plug and keep plugging it in.
Worked perfectly for me!!
There is no registry hack because this is a hardware issue, not a software one.
The ringer will ring whether the earphones are plugged in or not, which is how you would expect a phone to function. The problem lies with the connectors in the headphone jack socket not recognising the headphones are unplugged. Resetting and even dare I say a hard reset will not sort it as the issue is not software related.
This has also been covered several times on the forum. The only way (short of taking the thing apart) is to keep plugging / unplugging the headphones until the sound reappears.
Cheers
Ant
This just started happening on my JasJar today (system audio returned after poking the headset in/out a few times), after 11 months of use. Does this get worse over time? Should I bite the bullet and try to get Imate to repair it?
Please advise!
Hello,
i have a problem with my device: it has stopped to make sounds (as the click on selections, the music from a mp3, the ring of a call) i can hear the voice of the speaker in a phone call. But i can listen to everything if i put the headset on. It seems like the device is switched in "headset mode" turning off the main speaker. When i plug and unplug the headset i can hear (sometimes) the sound to come back, just to shut off the second later.
I've tried soft and hard reset and i've even installed the news rom: once installed it seems to work properly.. but this morning is "mute" again..
anyone would help this poor guy?
thanks in advance!
Execus me for this question, but I have to exclude the obvious. Did you try raising the volume utilizing the speaker icon on the top bar?
The volume is at the max and all the sounds are enabled.
MaxDemian said:
The volume is at the max and all the sounds are enabled.
Click to expand...
Click to collapse
Are you using any siftware which might conflict with the OS?
Test the volume with no software installed and BOTH sliders at the maximum (UP)position,also bear in mind that the installed windows media player has a volume slider of its own.
Sadly not: the problem is still there even after an hardware reset, without any other software installed. And if i plug the headset i can hear everything, so the volume is up.
It seems like the device is finding the headset even if they are not plugged, thus turning the main speaker off.
...maybe a broken loudspeaker...
I'm afraid to say this , but before to have my trinity I experienced a similar problem with my old JAMin , were the loudspeaker suddenly stopped working and only with a new one ( loudspeaker) I recovered the correct " voice" of the device.
in this case it seems to be the same , but to be sure you should be able to mesure the impedance of it ; normally should be around 30 ohms ...
when mine was broken , it was completely "open" ....
but to do this you have to open the device !!!!
I'm sorry , any other idea...
MaxDemian said:
Sadly not: the problem is still there even after an hardware reset, without any other software installed. And if i plug the headset i can hear everything, so the volume is up.
It seems like the device is finding the headset even if they are not plugged, thus turning the main speaker off.
Click to expand...
Click to collapse
From what you say i think we can safely rule out the loudspeaker being damaged(you wouldn't have been able to hear anything ,not even for a second), it's more than likely that your problem has to do with the miniusb audiojack which might be shorting out,the only thing you can do before taking the device to a service center is insert a miniusb cable in the jack and carefully move it sideways and up and down,this might resolve the issue.
sammis said:
From what you say i think we can safely rule out the loudspeaker being damaged(you wouldn't have been able to hear anything ,not even for a second), it's more than likely that your problem has to do with the miniusb audiojack which might be shorting out,the only thing you can do before taking the device to a service center is insert a miniusb cable in the jack and carefully move it sideways and up and down,this might resolve the issue.
Click to expand...
Click to collapse
And... sucking the jack... although this might gives a too strong picture of how much you love your trinity
Thanks a lot,
moving the jack seems to solve the issue sometimes..
I was wondering: are there any settings on the registry to avoid the use of the headset: maybe if i can set the device to never use the headset the problem with the switch could be bypassed...
lost sound
well my trinity just did the same thing.
Was working fine one minute, then suddenly no sound. Plug in the headset and it works fine, but without the headset I can connect to a call but i can not hear the other person and strangely they cannot hear me. Seems like my phone is stuck in headset mode somehow.
Haven't done a hardrest yet, but i guess thats next . . .
the internal speaker only works for Windows events and playing music ......
But when I try to use the phone the speaker doesn't work. The result is, that I have a phone without phone-functions.
In my opinion the phone-application still uses a headset-profile and can't switch back to use the internal speakers. First of al I tried a softreset and later a hardreset. Didn't help ;-(
Try this:
Take a needle in your hand and try to rummage a little the earphones plug (near the usb slot). Not too hard but not too little.
Check if it helps and get back to me.
@ try the needle: I wouldn't do it!
I'va used the original earphones, but it also didn't help. For me it seems that the phone changes its profile while (un)plug the headphone. In my situation the phone couldn't change between the internal and external profile and the result was, that the internal earphine, mic and speaker didn't work. Absolutely nothing helped. I gave up and went to bed ......
The next morning nothing has changed. After approximately 12h the phone made some curious noise and everything works now fine. Now I'm happy, but I did nothing. Maybe there a task in WM5 that proofs the internal status and repairs itself?!?! ...or my phone-jack cleaned himself and stopped notifying a plugged headset ;-)
Thanks xda-developers and its users for ideas!
Thats a problem with HTC devices.
There's a little connector in the earphone slot which bends in the way its not supposed to bend which in fact causes the effect that the phone thinks the earphones are plugged in.
If the problem occurs again, try that needle thing i described, coz many users reported it works.
omg, that just solved my problem (not beeing able to hear anything on both speakers)
i put the earphones in the audiojack and while i slowly pulled it out i tried to rotate it in all directions and pressing it outwards and POP, sound was there again !
thanx so much
It REALLY works. I needed just 10 seconds with the needle to bring both the speaker and the microphone to working order.