Related
I've been doing a lot of searching (push poll battery), and not finding much of a definitive answer on this.
Battery life, vs. email checking method... what impact does push (IMAP IDLE) have vs. polling.
And very possibly the answer varies depending on how often you would poll... ie. I could see that polling every 5 minutes uses more battery than push, but polling only once/hour would use less .. I'm not saying that;s the case, just saying maybe the answers are not so clear b/c its not an always-this or always-that answer.
It appears that the GMail app uses push. I don't really use Gmail for my mail.. I have a home server (linux box) that runs an IMAP server (and webmail), so I have multiple ways I can get my mail
a) over the web via browser
b) using K-9 to access my home IMAP via poll (let's say every 15 minutes)
c) using K-9 to access my home IMAP via IMAP IDLE (push)
d) insert other idea here
I think a) is probably the best battery life, but by far the least convenient, so really I'm trying to understand the differences/trade-offs for b&c (and open to learning if I've missed a better way (d).
thanks,
Mike
Theoretically, it should be "c" given the choices you present.
In practice however, I have found that k9mail is a bloated pig and dead slow. It might not use up much network in the imap idle, but the thing seems to have a constant and very ugly hit against the CPU.
Gmail push delivery is quite similar to using imap idle. There is some difference in the execution of push email delivery though... you will find that gmail only pushed the notifications and not the message itself. k9 actually pushes the message so that it would be available for reading offline.
lbcoder said:
Theoretically, it should be "c" given the choices you present.
In practice however, I have found that k9mail is a bloated pig and dead slow. It might not use up much network in the imap idle, but the thing seems to have a constant and very ugly hit against the CPU.
Gmail push delivery is quite similar to using imap idle. There is some difference in the execution of push email delivery though... you will find that gmail only pushed the notifications and not the message itself. k9 actually pushes the message so that it would be available for reading offline.
Click to expand...
Click to collapse
Thanks for the info!
Is there a better IMAP client vs. K-9? (I found that it at least is much better than the stock mail proggy and haven't seen really any suggestions for alternatives for IMAP)
Is there an option d I should consider? (its my linux server at home.. I use fetchmail to collect/condense several email accts to one.. and can install other packages if there is something I should try)
thanks,
Mike
How about just forwarding everything to your gmail address?
lbcoder said:
How about just forwarding everything to your gmail address?
Click to expand...
Click to collapse
Nah.. I like having everything on my home server.
I like Google, but don't need/want to have all my mail sitting there for them to parse.
zim2dive said:
Nah.. I like having everything on my home server.
I like Google, but don't need/want to have all my mail sitting there for them to parse.
Click to expand...
Click to collapse
.... forwarding it does NOT mean that you are deleting it from your home server. You can have it in both places.
lbcoder said:
.... forwarding it does NOT mean that you are deleting it from your home server. You can have it in both places.
Click to expand...
Click to collapse
Understood.. I just prefer to keep *any* company from having 100% of my personal life flowing thru their hands (I avoided having my contacts even uploaded into "the cloud" until I got this phone), so I'm looking for best battery practice methods that offer a fair compromise of email timeliness, battery life, and access my server (tho adding/upgrading my server to support some kind of better feature is certainly fair game.. its Ubuntu 9.10)
I don't wear tin foil hats I just detest spam... and (IMO) the best way to avoid spam is to keep control over your info.
I highly doubt that any of your emails are particularly secure. Unless you are certain that there is an SSL pipe all the way from your SMTP client through to the other guy's SMTP client, and that there is no windoze-anything anywhere along the lines, then it is trivial for anyone to read your emails.
With that, it would be *really* nice if they added public key encryption to the gmail application.... (not the gmail web service, but directly in the application).
lbcoder said:
Gmail push delivery is quite similar to using imap idle. There is some difference in the execution of push email delivery though... you will find that gmail only pushed the notifications and not the message itself. k9 actually pushes the message so that it would be available for reading offline.
Click to expand...
Click to collapse
Sorry for regain an old post, but ive constant problem with gmail app.
I never can had notification from gmail when an emal arrives.
I flashed cyan5.07test5, set my gmail account to import hotmail messages, and enabled imap and pop3 via web interface.
I installed Gmail Notifier (free on the market) too.
I set "Automatic sincronization" and" background data" (sorry for wrong translation, i've an italian phone), but gmail never automatically synchronize new mails nor notify that. I can manually update only, and he're we go. Any help?
fl3xo said:
Sorry for regain an old post, but ive constant problem with gmail app.
I never can had notification from gmail when an emal arrives.
I flashed cyan5.07test5, set my gmail account to import hotmail messages, and enabled imap and pop3 via web interface.
I installed Gmail Notifier (free on the market) too.
I set "Automatic sincronization" and" background data" (sorry for wrong translation, i've an italian phone), but gmail never automatically synchronize new mails nor notify that. I can manually update only, and he're we go. Any help?
Click to expand...
Click to collapse
This question is totally unrelated. I'll answer you here, but if you have further questions along the same line, you must start a new thread to address it, OK?
First off, gmail notifier should NOT be used, nor anything else that might interfere.
Second, gmail notifications go over gtalk on port 5228. I do notice some oddities re gtalk/5228 on CM507, but pushes seem to work (at least on t5 and for me...)
Ensure that you are signed in to gtalk service -- by running the "talk" application and signing in (and setting it to sign in automatically). This might help you.
POP and IMAP have nothing to do with this at all.
Something else you didn't mention is whether this problem you are experiencing is limited to the CM507 ROM, or if you've had it previously. This makes a big difference -- if it didn't work before, then you need to consider the possibility that your mobile data provider is interfering somehow. I know that Wind in Canada initially caused some trouble for google services on 5228, I don't know if it was perhaps related to a similar policy implemented elsewhere. We have since had a dialog with them and have had these kinds of issues eliminated.
wow lbcoder, you must be sick.
I didn't notice any sarcasm and you were polite.
lol
Sleeepy2 said:
wow lbcoder, you must be sick.
I didn't notice any sarcasm and you were polite.
lol
Click to expand...
Click to collapse
Ah, BITE ME
(feel better now? )
lbcoder said:
Ah, BITE ME
(feel better now? )
Click to expand...
Click to collapse
haha. much
lbcoder said:
This question is totally unrelated. I'll answer you here, but if you have further questions along the same line, you must start a new thread to address it, OK?
First off, gmail notifier should NOT be used, nor anything else that might interfere.
Second, gmail notifications go over gtalk on port 5228. I do notice some oddities re gtalk/5228 on CM507, but pushes seem to work (at least on t5 and for me...)
Ensure that you are signed in to gtalk service -- by running the "talk" application and signing in (and setting it to sign in automatically). This might help you.
POP and IMAP have nothing to do with this at all.
Something else you didn't mention is whether this problem you are experiencing is limited to the CM507 ROM, or if you've had it previously. This makes a big difference -- if it didn't work before, then you need to consider the possibility that your mobile data provider is interfering somehow. I know that Wind in Canada initially caused some trouble for google services on 5228, I don't know if it was perhaps related to a similar policy implemented elsewhere. We have since had a dialog with them and have had these kinds of issues eliminated.
Click to expand...
Click to collapse
You always help, it was the gtalk service for some reason not initiated.
Ive tried with openssl a lot with no result.
Yes, lbcoder is real sarcastic BUT had always some special gear.
thx a lot
Ok. I have been playing with the Galaxy for the last 3 days and I have a few things that I find quite annoying. Not sure if it is just mine or it is the same with everyone so I just want to start this thread to see. This is my list:
Missing emails. I have 1 exchange account and 3 POP accounts set up excluding the Gmail one and have been experiencing a few missing emails. They showed up in my Notebook but not on the phone.
I set the checking interval at 30 minutes but it does not sync. I have to manually refresh it.
There is no setting like in the HTC devices which you can set the size limit and some other options which I felt are important.
Lag is quite a problem with a few different operations, like deleting emails in the trash folder. It can take more than a minute to delete all which is strange.
I went to dinner tonight at a place where the reception is poor. It lost the signal completely and would not even get back on afterwards until I reset the phone
Most of my problems seems to be with the email. Otherwise the device has been good. I hope this is just a problem with my phone so that I can exchange it. Please let me know if any of you guys are experiencing the same thing. Thanks
Did you happen to use a task killer to kill off your email task?
Interesting thought. I've never thought about that as it was never a problem with any of the previous HTC Android devices. I will add that to the ignore list and see. Thanks.
Well, I include the email in the ignore list and it's a little bit better. I am now getting all the emails but I still have to check the email manually. I set the schedule to 30 minutes but it is not doing it. Strange.
This happens to me constantly as well, losing reception completely, even though its supposed to be really good, and the only way to fix it is to reboot the unit.
Does anyone have a clue as to what could be the problem here?
I'm glad I moved to gmail, it sounds like the other mail client sucks.
dakine; said:
I'm glad I moved to gmail, it sounds like the other mail client sucks.
Click to expand...
Click to collapse
Does this mail client work for non-gmail accounts too? I've tried many mail clients, including K-9, Droidmail, and found them to be too slow for serious use. I really need a higher performance email client.
You can set gmail to collect from all other email accounts.
I have gmail account to collect from my hotmail and my yahoo account.
It works for me.
On the Gmail app on the Vibrant, is there any way to set when your phone checks for mail? I'd like to be able to lower the rate at which it checks. Can't seem to find any option for it whatsoever.
As far as I know, there is no polling interval. New e-mails are pushed directly to your phone the moment they arrive.
vapotrini said:
On the Gmail app on the Vibrant, is there any way to set when your phone checks for mail? I'd like to be able to lower the rate at which it checks. Can't seem to find any option for it whatsoever.
Click to expand...
Click to collapse
If you want to do this, you need to turn off email sync, with gmail , and set gmail up with the regular email app on the phone, gmail gets push mail notifictations, the regular app polls at a set time.
Thanks for the responses.
thegreatcity said:
As far as I know, there is no polling interval. New e-mails are pushed directly to your phone the moment they arrive.
Click to expand...
Click to collapse
Well if that's true then surely that is hurting battery life, no?
A further question:
Will Gmail still update if you turn off Auto Sync? What about Background Data?
if you turn off auto sync, then nothing will come to the phone that is on that account, email, contacts, calendar, etc. its either all on or all off
vapotrini said:
Well if that's true then surely that is hurting battery life, no?
Click to expand...
Click to collapse
Not necessarily. You may want to look into other options to conserve battery life, but if you feel that Gmail is the culprit, Id say that watcher has the appropriate solution. The regular email app, is decidedly less feature filled, but you can certainly change the polling interval with it.
Kubernetes said:
Will Gmail still update if you turn off Auto Sync? What about Background Data?
Click to expand...
Click to collapse
No, with Auto-sync off, you only get calls and texts.
Push is not Poll
vapotrini said:
Well if that's true then surely that is hurting battery life, no?
Click to expand...
Click to collapse
I don't believe that is necessarily true. Gmail leaves a TCP/IP connection open to a server, but transmits no data unless there is a new message. In other words, think of your phone as running a very simple and secure server that is ready and listening for Google to connect to it and alert it that there is a new message to retrieve (I don't think it's really a server, but it helps conceptually). Leaving that port open and a constant connection with no data flowing requires no additional battery life over what is necessary for your cellular modem to be on (which you need to be able to receive calls as well).
Wikipedia says that the technology used is Microsoft ActiveSync, but I'm inclined to believe it's XMPP (which is what Google Talk uses and is built into Android for other uses as well). But the above description of the technology is valid either way.
(spamblocker, remove the spaces) http :// en.wikipedia. org /wiki/ Push_e-mail # Google_Android
Every time a message is received, battery life is consumed in order to download the message. So, if you were to get the message on your desktop first, handle it, and delete it, I presume that would save you the battery life of the download of that message, but that is a very nominal amount of battery life. I wouldn't worry about it.
watcher64 said:
If you want to do this, you need to turn off email sync, with gmail , and set gmail up with the regular email app on the phone, gmail gets push mail notifictations, the regular app polls at a set time.
Click to expand...
Click to collapse
Just a heads up to the OP (or anyone interested) regarding the stock email application- my experience was that the polling interval was unreliable. I have 3 email accounts, 2 of them were set to check on frequent intervals like 10 minutes or something and the third was set up to check on the hour.
Often times the stock email app would miss the intervals or would not check at all. Additionally there were numerous occasions that mail was sitting on my server but the stock vibrant mail would report no messages.
Your mileage may vary as many people seem to have very different experiences with their phones and bugs. My experience with the stock email app was pretty poor so I thought it worth sharing.
GPS and such annoyed me but I figured I'd be able to wait it out for a fix. Email was nearly a deal breaker though, especially having these problems after coming from blackberrys which do a great job with email.
I figured gmail was the way to go but i didnt want to get into some complex forwading scheme fr all of my email addresses.
The way I ended up working it out was to set up a free Google business account and change the mx records on my mail server to run through Google servers instead of my webhosts servers. Now I'm running all of my email addresses on the Gmail application and have push email and aside from a few minor gripes with the gmail/android interface I am pretty happy overall.
I'd suggest sticking with the gmail application, push email is a good thing.
Juice Defender from the market allows for setting how often your phone connects to a data connection. More or less doing the same thing.
I don't personally use it since I don't care, but it should answer the OP's question with a working solution.
Thanks for all the responses guys, a lot of good alternatives out there it seems.
I don't get all that many emails a day so was just curious if disabling it would save a lot of battery life. Since the general consensus is that it doesn't I'll leave it be.
I know there are already numerous topics on this, and some temp Fixes, but I am about to just get rid of this phone, android, its so frustrating....and yes, i do need exchange email for my job,....this is whats going:
I'm seriously beyond annoyed at this point, exchange email is destroying my battery life on my nexus 4 running stock 4.2.2 (30% to 40% of battery consumption) ... I have done all the little "fixes" and troubleshooting that you can possible do to try to fix this and have spent hours searching online for any fixes, and all I have found is people having the same issue as me.....this is what I have done already:
I've removed the exchange email,
re-booted
re-added
cleared cache
clear data
re-booted
disabled
enable
set days to sync to 1 days, 3 days, automatic, etc....
check frequency to push, never, 1 hour etc....
I've disabled auto-sync data
enabled
i went to my outlook 365 web settings and under phones i deleted the nexus 4 profile..
in the exchange email settings on my phone i have used "m.outlook.com" for my server name
and the generic server name pulled from the outlook 365 web address recommended by the IT guy at my job
i have used and removed the Port "443"
the only thing i haven't done is throw the phone against the wall
oh and I have done factory reset TWICE! and that fixes the issue temporarily until this starts occurring again, oh and did i mention it gets super hot over 101°....the weird thing is I have the same exchange email setup on my nexus 7 and it barely hits 3% of battery usage, so why is my nexus 4 suffering from exchange email battery drain, and my nexus 7 doesn't? Unfortunately i work in a job where i need PUSH email on due to the industry i work in (merchants/e-commerce) my job offered to get me a company iPhone and I don't want to carry 2 phones, especially an iPhone.....anyone know any magical secret to fixing this? Or is this a 4.2+ bug that has no solution at this point....
Are you using a custom kernel? If not flash one. I recommend trinity, but test and choose which works best for you. Lower the CPU some to reduce the heating with any various app. I'm using trickster mod.
I have stock email set but I have it to manual updating. I get roughly 7-8 hours screen hours screen on time with WiFi around 5 with mobile data. Hope this helps some.
benman715 said:
Are you using a custom kernel? If not flash one. I recommend trinity, but test and choose which works best for you. Lower the CPU some to reduce the heating with any various app. I'm using trickster mod.
I have stock email set but I have it to manual updating. I get roughly 7-8 hours screen hours screen on time with WiFi around 5 with mobile data. Hope this helps some.
Click to expand...
Click to collapse
No i am running stock android 4.2.....Thanks for the advice, but I do not want to flash, root, etc... my stock nexus 4. I shouldn't have to in order to fix something that comes stock in android 4.2. I would prefer to just run the stock android and let Google deal with updates, I know android phones are awesome at customization, but I am one who likes stock android as is (nexus devices) I dont like tweaking with custom roms, no matter how stable they are, cause I always read threads on people always having issues with apps not being compatible, radio issues, manual updates on roms, etc...but I completely understand the benefits of custom roms and kernels, as you pointed out above. thanks again but this is not going to solve my issue.
I reckon I understand your feeling although the whole reason I got this device is for customization. With newer phones boot loaders being locked down and a drag to work with, this thing is great.
If you keep it stock thats fine but to save batter youd probably have to cut down a lot. Turn screen brightness all the way off, disable auto sync, disable apps you dont use so they dont run in the background. Turn off GPS and location settings unless they're in use. Stay on WiFi / 2G when not using data. Kinda a drag yano?
benman715 said:
I reckon I understand your feeling although the whole reason I got this device is for customization. With newer phones boot loaders being locked down and a drag to work with, this thing is great.
If you keep it stock thats fine but to save batter youd probably have to cut down a lot. Turn screen brightness all the way off, disable auto sync, disable apps you dont use so they dont run in the background. Turn off GPS and location settings unless they're in use. Stay on WiFi / 2G when not using data. Kinda a drag yano?
Click to expand...
Click to collapse
exactly, I mean i get the pros and cons for both stock and flashing, rooting etc....but I am no dev, and i know some of the stuff is easy to do, but I get OCD about having to worry if the kernel or ROM is up to date, will all my favorite apps work, what if I brick my phone etc....i just like the nexus devices where it is bone stock.....
as for all the other settings for saving the battery, I already do all the battery saving tips, but its funny cause they dont seem to affect the battery as much as the email exchange...i should have posted a pic...
Weird indeed. I'm using three e-mail accounts on my phone with hourly updates and it doesn't kill the battery. I still get 4 hours of screen on time (need to charge once in 24 hours usually). Did you set it so that it doesn't download attachments, pictures etc?
drbrainsol said:
Weird indeed. I'm using three e-mail accounts on my phone with hourly updates and it doesn't kill the battery. I still get 4 hours of screen on time (need to charge once in 24 hours usually). Did you set it so that it doesn't download attachments, pictures etc?
Click to expand...
Click to collapse
I am using the exchange email (yellow and white icon) that comes stock in android 4.2, and I have it set to Push notification which is suppose to help with battery, and i have turned off that setting that says "auto download attachments on WIFI only" but that setting is for WIFI only which doesnt make sense cause even with it off, when I am on regular 4G data, its still killing battery.....
I give up...maybe with all the current complaints on this issue, google may send out a new update.....
gmonterrosa82 said:
I am using the exchange email (yellow and white icon) that comes stock in android 4.2, and I have it set to Push notification which is suppose to help with battery, and i have turned off that setting that says "auto download attachments on WIFI only" but that setting is for WIFI only which doesnt make sense cause even with it off, when I am on regular 4G data, its still killing battery.....
I give up...maybe with all the current complaints on this issue, google may send out a new update.....
Click to expand...
Click to collapse
i wish i could help, but i'm using my Nexus 4 the exact same as yours (100% stock) and i've not had any of those problems (my Exchange Service is sitting at 3%), so it may not be as widespread as you think.
good luck with this though.
Question to the OP. Are you adding your exchange through the email app or in settings > accounts > corporate?
Sent from my Nexus 7 using xda premium
Lucke said:
i wish i could help, but i'm using my Nexus 4 the exact same as yours (100% stock) and i've not had any of those problems (my Exchange Service is sitting at 3%), so it may not be as widespread as you think.
good luck with this though.
Click to expand...
Click to collapse
its weird i know, but if you spend as many hours, days, searching the internet like I have, you will find how many many people are having this issue on android 4.1 and above.....My head hurts from reading so many threads with my exact issue, and people giving some temp fixes, and some fixes that didnt even work....its frustrating,
but i will say i just re-added my exchange email and chose 1 month of emails to download rather then "automatic" and so far its creeping up to 2% but getting hot.....its at 92 degrees
El Daddy said:
Question to the OP. Are you adding your exchange through the email app or in settings > accounts > corporate?
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
ah, good question, so I have tested both methods, adding it through the "corporate" option, and adding it through "email" option, both gave me identical issues....do you know which method I should be using? I mean i already tried both, and both were draining my battery but if I can just focus on just one method then it wont drive me crazy.....The only difference I notice is, when you do it through "corporate" it goes straight into the exchange settings, when you go through the "email" method it will ask you after entering the email address and password, "POP3, IMAP, and exchange...i chose exchange, and then it goes into the default exchange settings area just like the email option....
gmonterrosa82 said:
ah, good question, so I have tested both methods, adding it through the "corporate" option, and adding it through "email" option, both gave me identical issues....do you know which method I should be using? I mean i already tried both, and both were draining my battery but if I can just focus on just one method then it wont drive me crazy.....The only difference I notice is, when you do it through "corporate" it goes straight into the exchange settings, when you go through the "email" method it will ask you after entering the email address and password, "POP3, IMAP, and exchange...i chose exchange, and then it goes into the default exchange settings area just like the email option....
Click to expand...
Click to collapse
I was just curious because I use the "corporate" method with my work account, but don't have any issues. I will see heavy battery drain if our server goes down, otherwise I don't have issues.
Another thing you could try is an app from the market. I know its probably not an ideal solution, but maybe something like touchdown will alleviate the issue.
Sent from my Nexus 7 using xda premium
El Daddy said:
I was just curious because I use the "corporate" method with my work account, but don't have any issues. I will see heavy battery drain if our server goes down, otherwise I don't have issues.
Another thing you could try is an app from the market. I know its probably not an ideal solution, but maybe something like touchdown will alleviate the issue.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
yeah i am currently using the corporate method, and it still sucks battery.....but you know what I have notice, which may be a clue, the internet at my job is really really slow, our outlook emails take forever sometimes to send, receive, etc....so I am going to assume this is probably affecting my email on my phone as well....so I just set my exchange email to "never" check instead of "push" and i have told my job that their slow internet is killing my phones battery lol
Been using this phone and the stock email client for exchange since launch and have used multiple roms & kernels. Never had any battery drain issues and things were only getting better...until Monday of this week. That's when all hell broke loose. Full battery drained in record time. Overheating, barely responsive and overall just not being a good phone. Tried going back to stock and some other rom / kernel combos. Even tried a sim from a different carrier, the problem persists.
A couple days prior to phoneageddon I was prompted to setup the email app as a device administrator (See ScreenShot) a hand full of times. I usually only see this whenever I setup the account, after a wipe and whatnot. Since phoneageddon I have noticed that whenever the exchange services starts to act up, I know that sometime soon I will be prompted again. Whether or not this is related or not is unknown.
I just so happen to be an Exchange Admin at my company and know that no policy changes have been made in past couple weeks and that Windows patches were installed on the 1st.
We have ~2000 mobile devices of different flavors connecting to our mail system and so far no one else has reported a problem. Until this is resolved I have gone back to using TouchDown, no problems what so ever.
I will try to reproduce the problem fresh tomorrow or this weekend sometime and grab the logs from the server to post on here. I went through them once before and nothing stood out.
hideous said:
Been using this phone and the stock email client for exchange since launch and have used multiple roms & kernels. Never had any battery drain issues and things were only getting better...until Monday of this week. That's when all hell broke loose. Full battery drained in record time. Overheating, barely responsive and overall just not being a good phone. Tried going back to stock and some other rom / kernel combos. Even tried a sim from a different carrier, the problem persists.
A couple days prior to phoneageddon I was prompted to setup the email app as a device administrator (See ScreenShot) a hand full of times. I usually only see this whenever I setup the account, after a wipe and whatnot. Since phoneageddon I have noticed that whenever the exchange services starts to act up, I know that sometime soon I will be prompted again. Whether or not this is related or not is unknown.
I just so happen to be an Exchange Admin at my company and know that no policy changes have been made in past couple weeks and that Windows patches were installed on the 1st.
We have ~2000 mobile devices of different flavors connecting to our mail system and so far no one else has reported a problem. Until this is resolved I have gone back to using TouchDown, no problems what so ever.
I will try to reproduce the problem fresh tomorrow or this weekend sometime and grab the logs from the server to post on here. I went through them once before and nothing stood out.
Click to expand...
Click to collapse
wow sounds similar to me, its just unacceptable, and the IT guy here just informed me that he hasnt changed anything on his end, so it cant be the servers fault for the massive draining of battery on my phone, he told me all the other users with iphones, are set up the same, PUSH, and automatic email downloads, and none of them are reporting any massive battery draining.
Currently my phone is set to PUSH and 1 week of emails to download, and its already at 19% battery usage for exchange services and 18% email.....this blows...
I wonder why this is happening
Ran the stock email client with logging enabled over the weekend and was unable to reproduce the issue. So the fix is... Enable logging!
BTW, if your Exchange admin allows it, you should be able to access the Exchange Control Panel and start logging for your device yourself. Check with your Admins first!
**While you shouldn't be able to anything to destructive in the ECP, you take full responsibility for what may happen.**
How to access the Exchange Control Panel - See ScreenShot:
Log into your company's webmail (OWA)
Click Options (Top Right of screen)
Click 'See All Options'
-OR -
Directly by replacing /OWA with /ECP at the end of the URL. From this: https://email.YOURCOMPANY.com/OWA to this https://email.YOURCOMPANY.com/ECP
Once there, click Phone, find your current device in the list and click start logging.
-----
DO NOT FORGET TO STOP THE LOG!
-----
To stop logging follow the same instructions, but this time the 'Start Logging' button will say 'Retrieve Logs'. It will then email you the log file.
I was getting a 3-5mb log for 24 hours with everything working normally.
It's probably not a good idea to blindly post the log on the internet as it could have personal / company information within. Either sanitize it or if you would trust a random nerd on XDA, PM me and I can help.
hideous said:
Ran the stock email client with logging enabled over the weekend and was unable to reproduce the issue. So the fix is... Enable logging!
BTW, if your Exchange admin allows it, you should be able to access the Exchange Control Panel and start logging for your device yourself. Check with your Admins first!
**While you shouldn't be able to anything to destructive in the ECP, you take full responsibility for what may happen.**
How to access the Exchange Control Panel - See ScreenShot:
Log into your company's webmail (OWA)
Click Options (Top Right of screen)
Click 'See All Options'
-OR -
Directly by replacing /OWA with /ECP at the end of the URL. From this: https://email.YOURCOMPANY.com/OWA to this https://email.YOURCOMPANY.com/ECP
Once there, click Phone, find your current device in the list and click start logging.
-----
DO NOT FORGET TO STOP THE LOG!
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To stop logging follow the same instructions, but this time the 'Start Logging' button will say 'Retrieve Logs'. It will then email you the log file.
I was getting a 3-5mb log for 24 hours with everything working normally.
It's probably not a good idea to blindly post the log on the internet as it could have personal / company information within. Either sanitize it or if you would trust a random nerd on XDA, PM me and I can help.
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Hey sorry I am a little confused about the part that says "DO NOT FORGET TO STOP THE LOG!"
So am I suppose to stop the logging at a certain point? And what is the logging suppose to do?
I went into the control panel in the web outlook, and now I am logging.....And sadly the exchange service and email are slowly creeping up to 10% battery usage, and its getting higher and higher as we speak....
I set it to default settings as i did before (Check frequency to Automatic Push) and days to sync always default to "one Month"
and its at 12% now.....this is so frustrating...and the IT guy was not helpful, he said its nothing on his end, which i can understand because this was never an issue on my phone before. now its just massive battery usage....I give up I am going to just create a bookmark shortcut and access the web outlook 365 and have to manually check every once and a while
gmonterrosa82 said:
Hey sorry I am a little confused about the part that says "DO NOT FORGET TO STOP THE LOG!"
So am I suppose to stop the logging at a certain point? And what is the logging suppose to do?
I went into the control panel in the web outlook, and now I am logging.....And sadly the exchange service and email are slowly creeping up to 10% battery usage, and its getting higher and higher as we speak....
I set it to default settings as i did before (Check frequency to Automatic Push) and days to sync always default to "one Month"
and its at 12% now.....this is so frustrating...and the IT guy was not helpful, he said its nothing on his end, which i can understand because this was never an issue on my phone before. now its just massive battery usage....I give up I am going to just create a bookmark shortcut and access the web outlook 365 and have to manually check every once and a while
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AFAIK the logging will continue until you tell it to stop. Which means the file size will continue to grow.
You should stop logging after you have been having issues for a while and take a look.
hideous said:
AFAIK the logging will continue until you tell it to stop. Which means the file size will continue to grow.
You should stop logging after you have been having issues for a while and take a look.
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Well I stopped it, I never got any report, or any attachments of any report...
I probably didnt do it correctly, however I am still getting high battery usage, Right now it shows Exchange service at 23% and the email usage at 21%.... phones temperature is at 92 degrees, very hot!
I just removed the account, and disabled the email service, cleared data, force stop, and it still shows that its draining the battery lol
wow I give up, My job will have to provide me with an iphone.....so i will have 2 phones YAY!
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
pss3054b said:
I am having the same issues (exchange server not pushing email, have to manually refresh) plus phone is very warm and battery drain since the email is not getting pushed and I think the email app is trying to sync with the exchange servers and draining the battery. But email works (exchange push) with my previous phone galaxy s4 update to 4.4.4 with no problems
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So, can anyone help us?
I get this problem a lot with gmail, yahoo, and hotmail. Sometime it works, sometimes it doesn't. The only good news is that the new Gmail app (coming soon) will be able to handle multiple accounts from Yahoo, Hotmail, and Exchange. So hopefully that will be a better app than Samsung's mail.
PS> If you set it to retrieve every X minutes it will work, but it will waste more battery than push.
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
volrus said:
Ok, it's been a couple of weeks, so I thought I would ask again. Does anyone have a suggested solution to this? Am I the only one having problems with email not being "pushed" to my phone via ActiveSync? In doing a google search I see that this has historically been an issue, but there is no solution?
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Been using the new Gmail 5.0 app, it handles multiple accounts nicely. It doesn't use push, but checks every 15 mins. Overall I like it more than the Samsung email app, so I am using Gmail now. I deleted all the accounts from the Samsung app. I've also noticed an improvement in battery life (subjective).
I have the same issue
Hi all, it's been a LONG time since I've been over here. I recently got the Note 4 as a Christmas present from the wifey, she knows what I like. Probably helps that I've had every Note so it's a safe guess on her part. Yesterday I received the push update from AT&T which took it up to 4.4.4. Well, since that my push email works when it wants to. It will eventually push it but it could be anywhere between 15 minutes and 2 hours. This is unacceptable for me as I own a custom networking company that has jobs in all timezones and I need to get my emails immediately.
I have done all of the regular "troubleshooting" steps including wiping my phone and starting from scratch with nothing installed but the stock email. I even changed the SIM. All of the push/sync settings are enabled......ALL of them.
I would LOVE to use my Touchdown app which I basically keep on my phone now for the server search feature but don't use it for notifications because it doesn't show the email content on my Gear S. The only app I know of that shows that email content on the Gear S is the stock email app (PLEASE CORRECT ME IF I'M WRONG).
Has anybody found a resolution to this? I haven't rooted my phone since my Note 2 but before that I'd been hacking them since these threads at XDA were WinMo only. I'll gladly put a new ROM on if I can get my email working and pushed to my Gear S again. Does anybody have any recommendations that may save me some time poking around?
Thanks for listening to my long winded story. I've been told I write too much. Happy holidays!
use maildroid app.
I have no problems with my MS Exchange account pushing the new emails. I remember reading in the MS Exchange set up instructions that if you set it up as a POP rather than an Exchange account the calendar & task functions will be disabled. Knowing that an Exchange account can be set up as one or as a POP email account I would make certain you have it set up as an Exchange account and not a POP account. Not sure if that has anything to do with the push feature but I thought it would be worth mentioning.
My Exchange email through the Samsung email app works fine and push email works. It's worked on every Samsung phone I've had on every rom I've tried so I guess I'm of no help.
volrus said:
I've found several threads, but none of which seem to help. I can't get my exchange account to "push" my email. I've turned on every option known to man to allow this to happen, but it just isn't happening without me having to refresh. Push works with my other two non-exchange accounts and it worked fine with my old HTC One M7. Any ideas?
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Sprint Note 4/Exchange 2010
I have also been seeing inconsistent results with exchange push email as to the timing of received messages. I was also seeing the battery drain issues associated with exchange push. Although I noticed the battery drain was worse while using cellular data as opposed to wifi. I have only been using the samsung email app with stock NK2, with Hybrid X, and BobCat roms. Same results on all roms. I have repeatedly gone thru the steps of deleting phone thru webmail, delete account on phone after force stop of exchange and email apps and resetup, added account thru email app instead of thru accounts. If I saw it in a forum I tried it. I do primarily use wifi whenever possible. I did confirm it was only exchange push causing my issues as I could set to 15 minutes or manaual and not see the battery drains.
i also had a Nexus 6 along with other devices prior to this phone and push worked just fine.
So yesterday I took the plunge and loaded MailWise. My phone is now using push and is working great. As it has on other phones/devices I have had. Not seeing huge battery drain even on cellular data. Yes, it is possible to see data icon stop running constantly on cellular data after all with this phone. 6 hours off charger today and still at 90%. Prior I would have been pushing 60% range. Receiving email notifications on phone either prior to my desktop outlook or at the same time. Which is normal. Specifically tested by sending messages to my exchange account using gmail and yahoo while having desktop outlook open and running.
I did notice thru webmail that my device now shows up as Android instead of SAMSUNGN910P
Hope this can help others