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Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
Also there is Squaretrade for $144.00 for 2 years or $6.00mnth (probably less with coupons).
jeffla said:
Can someone explain the difference between Sprint's ERP, ESRP, and TEP?
I called and asked Sprint, but I think we both got confused. From what I gather:
ERP (Equipment Replacement Program) - $4.00/mnth covers pretty much everything with a 100.00 deductible on smartphones.
ESRP (Equipment Service Replacement Program) - $4.00/mnth covers basically what ERP does?
TEP (Total Equipment Protection) - $7.00/mnth covers ERP and ESRP
What do you recommend? I'm leaning towards ERP (4.00), we currently don't have insurance on our iphones (att doesn't provide it), but would like it. Just don't want to spend 7.00 each line for no good reason.
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Get it belive me you will need it when you loose your phone belive meee
daniel0260 said:
Get it belive me you will need it when you loose your phone belive meee
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I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
mrono said:
I pay $7 a month for TEP and I love it, peace of mind, especially with a pricey device like the evo
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Why TEP and not just ERP? What advantage does TEP have over ERP?
jeffla said:
Why TEP and not just ERP? What advantage does TEP have over ERP?
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TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
Bp3dots said:
TEP covers pretty much everything. Notably, loss, theft and H20 damage. The other two plans are not as inclusive.
Equipment Replacement Program:
Insurance coverage for lost, stolen or physically damaged devices.
$50 non-refundable deductible applies per approved replacement
For full terms and conditions, see the Coverage Certificate
Equipment Service and Repair Program:
Provides coverage for mechanical or electrical failure, routine maintenance or failure from normal wear and tear.
No additional out-of-pocket charges to repair or replace your malfunctioning device
Over 1,800 Sprint Phone Repair Centers available to repair or replace your device. Visit www.sprint.com/storelocator for the nearest location.
For full terms and conditions, see the Service Contract
TEP is both of those put together, for $1 less a month than paying for both separately. (If you want to go read the full T+C, google "sprint insurance" and it will be first or second listed )
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I finally understand. Thanks, now it's time to decide what level of risk I want to take. ERP has a deductible, and ESRP does not basically. I think since we don't have insurance on our iphones and all has been well for almost 2 years, I think the ERP will be just fine.
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
setite said:
They all have deductibles right? I am thinking of the Best Buy plan at 10$ a month since it has hardcore coverage and no deductibles.
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If you have sprint's ESRP then no (I think), but if you have ERP then yes, 50-100.00. If you have TEP, then yes if you damaged your phone/lost it... but no if it just stopped working.
Well that's what I think this all means. Sprint really needs to simply its insurance plans. Maybe just offer 1, not 3 plans.
if you bring a phone in and you have TEP or ESRP, and it is not lost or stolen or you ran it over with your car (i.e. normal wear and tear), then you don't pay a deductible. even if you have TEP, the deductible only applies if it falls into the category covered by ERP.
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
jocampo86 said:
I think that Sprint insurance is b.s ..I have tep pay $7 and just bought my hero on march beatbuy offered the $6 a month if they can't fix it ,they give u a new device.my hero went bad last Wednesday thursday I took it to sprint repair center they couldn't fix it.so I get a refurbished right away when they handed to me I noticed power button don't work,they ordered another refurbished for sat,so another 8 miles of driving to pick it up and its another refurbished that is all scuffed up audio jack is messed up .so if I just bought my hero 2 months ago why did I kept ok getting refurbished devices they said its policy.well after calling like 20 times customer service speaking with reps,managers,supervisors I got a brand new hero, when I could of just bought the best buy insurance..with evo am getting the best buy insurance
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Thank you for posting this experience. This is what I hate about the warranty on my Amazon Kindle. I had a Kindle that died in 11th month. They sent me a refurb that looked good, but died in the 100th day . I have another refurb that I hope doesn't die right after the warranty. The worst for Kindle is that the refurbs have 3 month warranties instead of 12 months. I guess I will pay the extra 3$ for the BB insurance then.
Isurance with upgrade
I know when you sign a 2 year contract you have to say if your want an insurance plan or not. Well I have one on my Hero and want to buy an EVO full out. Will I still have insurance on my EVO?
yes, once you have insurance on your account, any phone you add to the account then gets covered. even if you bought a use POS phone off ebay and added it to your account, it would be covered. there is a 2wk period after adding a phone where it can't be used.
so with TEP is there a deductible? I am confused... sorry..
I want to ask a question about the insurance company that works with sprint. Anybody that knows them well plz PM me. Its not a question I want to ask out in public...
joey3002 said:
so with TEP is there a deductible? I am confused... sorry..
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If you have TEP, you only pay a deductable while filing a claim under the ERP portion. The ESRP portion has no deductable. So basicaly you will pay 50-100.00 if you break you phone, get water damage, lost or it was stolen.(ERP coverage) If it stops working throught no fault of your own, then there is no deductable. (ESRP) Buy both ERP & ESRP = TEP
I know, I know, their insurance options are confusing. If we decide to get the Evo, we will get the ERP insurance for $4.00mnth
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
joey3002 said:
So why not just go with ERP and no matter what happens, "I lost my phone"
seems pretty easy.. I was thinking of TEP but honestly, Ill pay the 50.00 for deductible..
Something seems off.. why would anyone want anything higher than ERP?
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I agree. But, with ESRP or TEP, you would pay 0 if your phone died from no fault of your own. But if you only had ERP and your phone died because of no fault of your own, you could say lost it, but you'd have to pay 50-100.00 dollars. So like all insurance, it comes down to the amount of risk your willing to assume. For example, I have 500.00 deductables on our cars, but someone else might think 250.00 is better. When I was 20, I had 1000.00 deductables.
If we switch to sprint, we'll get ERP. In the last 3 years with our iPhones, we have never needed insurance. So paying $7.00 dollars a month for TEP seems like too much, ERP for 4.00 is fine. I'm willing to pay 50-100.00 IF I ever need it.
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
sorry 10\12\2009
jocampo86 said:
is good if u dont mind going thru the hassle of them not having ur replacement at the repair center,or if u dont mind making a couple of trips if the refurbished phone u get is not a 100% hardware condition,,i made like 4 trips to the repair center and i just bought my hero on march my phone went bad and i got a replacement(refurbished) that power button didnt work and than another one 3 days later that was all scuffed up with paint chipping and 2345 calls mnftcre on 10\12\10 and paying $7 after 4 years .when best buy offered me a $6 equipment protection and if they cant fix it u get a brand new device...so i think is bs.,when i get my evo i will get the bestbuy insurance ...
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Does anyone have any experience here?
I got talked into the Best Buy Black Tie for 9.99/mo over the 7/mo Assurion. No deductible, protection against everything except for theft and loss, no refurbs...
But I'm curious, since it IS Best Buy after all, how well this really works. I want to make up my mind whether I want Black Tie or Assurion... Anyone have any input on this?
Use state farm or any insurance company. Pay a few dollars per month with no deductible. I will never use Assurion again. Over the 2 yr contract you pay 7 bucks and $130 Deductible. Thats $300 for there service if you replace your phone during the two years.
I don't have a renter's insurance policy - my roommate does. Do they offer standalone insurance?
I've definitely had some nasty experiences with Assurion... 6 "refurb" Moguls that were all crap, refurb TP's that were crap, refurb TP2s... but I don't know anyone who has had Best Buy's warranty... and I had a really nasty experience with them over a TV a few years back...
The difference between the 2 is with best buy plan if something happens to your phone they send it off to get fix and they five toys crappy phone to use til they get yours back. It can take up to 2weeks just so you know. Sprint on the other will try to fix it or get-out a replacement phone. If its water damage or damaged beyond repair you can file a insurance claim and the insurance company will over night you a phone. Hope this helps
Wow I was misled on this one big time.
Is it too late to cancel the insurance? I'll just get TEP... I hardly ever have to pay the deductible anyway...
The difference between the 2 is with best buy plan if something happens to your phone they send it off to get fix and they give you a crappy phone to use til they get yours back. It can take up to 2 weeks just so you know. Sprint on the other hand will try to fix it or get you a replacement phone. If its water damage or damaged beyond repair you can file a insurance claim and the insurance company will over night you a phone. Hope this helps
2jay2 said:
The difference between the 2 is with best buy plan if something happens to your phone they send it off to get fix and they give you a crappy phone to use til they get yours back. It can take up to 2 weeks just so you know. Sprint on the other hand will try to fix it or get you a replacement phone. If its water damage or damaged beyond repair you can file a insurance claim and the insurance company will over night you a phone. Hope this helps
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they do not
when i have broken my phones on numerous occasions thru bestbuy i walk in they check and give me a brand new one right away and activate it
Hmmm... Sounds like I should do some more research...
They are both telling the truth. Over the lifecycle of a phone, Bestbuy provides different levels of service. For example, in the early days of the Palm Pre, BB would replace them with in store stock. 6 months in, they began the bullsh*t policy with the mail ins.
They do this with most phones. No way to know if it will impact Evo, until it does.
EtherealRemnant said:
I got talked into the Best Buy Black Tie for 9.99/mo over the 7/mo Assurion. No deductible, protection against everything except for theft and loss, no refurbs...
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Well there's your answer right there. Best Buy's plan costs more and covers less. Don't forget with TEP the only time you pay a deductible is for obvious physical damage and loss/theft.
I have mine insured through squaretrade.com. I paid $115.60 (with discount, which is easy to get) for 2 yrs of coverage for up to $599 (they have cheaper plans), full coverage including accidental handling. The ADH portion has a $50 deductible (if you drop it or immerse it in water) and if it's defective there's no deductible. I've dealt with them before and they had the funds in my Paypal account within 2 hrs of having received my broken phone. You don't get a loaner but you get full coverage (except for theft/loss) and no hassle.
Quick question I will try to make the story short i accidently drop'd my evo actually it slipped out of my pocket getting out of my car and hitted the concrete face down, yup completly shattered screen.
I went to sprint to see if i could do something with the 30 days warranty but no luck, instead they helped me file a claim with Asurion, i already recieved the new refurb phone from Asurion (excelent shape) and no screen separation issue like the brand new i had from sprint.
I also recieved a battery with that phone not the original red that comes with the evo, a black one that says htc innovation on the back, i will keep the red one, buut my question is Can i keep both batteries and send my old phone without battery, or will i get charged for this
anyone has experience with asurion and doing this??
When I had blackberry'e I had more batteries and chargers than I would ever need.
Don't quote me but Asurion has never given me any flak over hanging on to batteries, chargers, headphones, pretty much anything but the actual phone.
My family has always kept the batteries. They can't do anything with used batteries, so don't worry about it, the one that is in it is probably a 1500mAh for a touch pro 2, OEM.
You can keep the battery, all they care about is the phone. Batteries are considered expendables. Even a warranty swap through Sprint, all they want is the phone returned.
Consider this as well if you don't believe me: Had you lost the phone, or it was stolen, you would file the claim, still pay the same deductible, and they would still send you the replacement phone and battery.
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
In my last saurian claim the pamphlet said specifically to not return the battery. I think the fact that batteries can catch fire and explode if shorted puts them in a hazardous category and must be declared to the post office and charged accordingly.
That statement is just my thought on the matter. Don't quote me on it's integrity.
donatom3 said:
Yup everyone is right, you can keep the battery. Hopefully that makes your $100 deductible you just paid sting a bit less.
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Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
Same here I usually keep all accesories n have never .received any question ir a raised eye brow in my direction. Oh and the phone does not cost 200 as far as price goes that's based on retail price. So your only paying a fraction of what the phone costs.
When I filed a claim for my blackberry, I wasn't sure about keeping the battery or not, so I called them and asked. They wanted me to keep the battery. They said that if I sent the battery back with the phone and it would happen to leak/explode/do bad stuff, it would be on them, so they ask people to not send the battery.
The card that came with the new phone should say something on it like "send only the device. Do not send any accessories, i.e. batteries, chargers, cords".
Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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You are paying 1/5th of what the phone costs not half. You paid $200 subsidized for the phone. Break your phone tomorrow go to sprint to buy a replacement and you'll be paying $500.
Plancy said:
Why is everyone saying $100, I thought the $7 insurance was $50...
edit: fk nevermind, damn high end phones.
That's bs, we have to pay half of what the phone cost us just to get a refurbished one?
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I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
I thought it said on the return envelope not to include the cables, charger, battery, or any of that crap. With that said I have always kept the battery. One word of advise:
Take to the phone to the post office and get a certificate of mailing. This proves you mailed the device just encase the insurance try to claim they never got it. Then it will be between them and the post office. You cannot send it back with tracking because they send it to a PO Box and the phone can't be tracked. NICE I know. My mom sent one back no certificate and they claimed they never got it. My mom is not a thief so it must of got lost. Just like in the song.. I most of got lost.. most of got lost.... anyway you know the song.
danknee said:
Just don't buy any other smart phone, you be in the exact same boat.
Low cell phone prices are only available because they are subsidized by your carrier, which in turn locks you into a contract to get their subsidization back. Minus insurance you will pay full non-subsidized price for any phone with any carrier.
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Family of 5, we've been with Sprint for 11 years, they're not locking me into anything, we're paying low for the plan we have. I started a new line to get this phone, I just hope I can get one without the cosmetic defects.
mrono said:
I thought replacing it through sprint got you a refurbished one but replacing it through insurance got a brand new one
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Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Plancy said:
Don't know, but I'm paying $7/mo for the insurance and don't want to pay $100 to get a replacement for a defect(waiting for it to be a huge issue), I only paid $224 for the phone, guess I'll be proactive about the 30day policy.
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Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
donatom3 said:
Nope you can get new or refurbished by either insurance or warranty replacment. I've gotten both so I know.
Like I was saying, there is no deductible for manufacturer defects.
You only pay a deductible IF
1. There is physical damage to the phone (cracked screen, you shot it with a gun whatever)
2. Water Damage (Don't take it swimming with you)
3. Loss or Theft
So if the phone stopped working 3 months from now because you have TEP you can walk into a sprint repair center (again it has to be a repair center) go to the counter tell them your problem. They will test it where to see if they can fix it or not, if the problem actually exists, and to make sure it's not because of physical or water damage. Once you meet those requirements they order a replacement phone and if you went early enough in the day you generally will have it the next business day. You will either get a refurbished or brand new phone depending on what's in stock. I have no problems with refurbs they've always looked brand new, of course I agree in the first 30 days you should never get a refurb. All that without a deductible paid.
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Yeah, a refurb phone is fine just as long as it doesn't cost me $100, 0 cosmetic defects would be nice too. I have never handle the phone badly but I noticed scratches on the kickstand, and I have never slid the phone on any surface. Hope this does not void the replacement policy, that would be ridiculous.
I'm new to getting a new phone, I've had only hand me downs(2 of them) up until the Evo.
thanx for all the reply's after reading some tiny letters on the envelope I confirmed that i need to stay with the battery.
anyways yes I didn't like the idea of the insurance paying $7 monthly + 100 deductible, so when i got the phone i did not add the insurance i always threat smart phones like babies to the point that I don't even put my phone, even with the sprint gel skin on hard surfaces without a shirt or whatever i can find.
but yes even if you carry your phone on a bubble accidents can happen and it happened to me sadly, almost cried. I called added the insurance and waited few days and claimed. I didn't care to much holding a cmda phone with a shattered screen so reported the truth phone broke.
I was hoping for a brand new evo, but I am satisfied with the refurb one Its in perfect condition and like i said not even the one i got from radio shack was in this condition because it had screen separation issue.
I am pretty sure this refurnished phones get through a very strict inspection before going out in the market again, and from what i can think of its more rigid than the one on brand new phones lol.
I am pretty sure and believe me i tried almost everything to get a new one with the 30 day guarantee, but not sure maybe is different in the states, but 30 days warranty will only cover manufacturer defects (fabrication) like the screen sep or something like that and maybe it can happen but it will be very hard for a screen get completely shattered for itself, unless maybe battery exploded or something. and still.
thanx zone23 that's a good idea i was wondering about that but didn't knew about mail certificates. I will be doing that tomorrow.
Hey epic community,
So today, I dropped my phone abt a foot and it landed flat on concrete. To keep it short, it resulted in a spider crack that spans from top left corner diagonally down to bottom right.
I do not have any insurance on this phone.
I asked around to see how much it would cost to fix this and a store worker told me $65 dollars to just replace it for another phone(the worker didn't guarantee it would be a new one.. said may be a refurbished unit).
The worker also said he would give me 30 days to replace it if it is defective in any way.
Does this sound legit to you guys?
Just sounds too good to be true. $65 dollars for a $500+ phone.
Where does this "worker" work? lol
And it's no longer a $500 phone, you can get them cheaper now.
You should check with Sprint, I saw an offer online that they were allowing customers to add TEP to their account and device for a short time. I don't recall the timeline on that offer though.
nikon120 said:
Where does this "worker" work? lol
And it's no longer a $500 phone, you can get them cheaper now.
You should check with Sprint, I saw an offer online that they were allowing customers to add TEP to their account and device for a short time. I don't recall the timeline on that offer though.
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Its $100 for a replcement, refurbished or not. With full TEP
Posted by Mr. Z's Epic 4G.
nikon120 said:
Where does this "worker" work? lol
And it's no longer a $500 phone, you can get them cheaper now.
You should check with Sprint, I saw an offer online that they were allowing customers to add TEP to their account and device for a short time. I don't recall the timeline on that offer though.
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I recall an insert in my Sprint bill saying open enrollment was for the month of August. I think this link has more information. http://newsroom.sprint.com/article_display.cfm?article_id=1995
Apparent;y you can enroll here. http://www.tepenroll.com/
They say your phone must be functioning & in your possession. No broken or lost phones, I guess.
zanderman112 said:
Its $100 for a replcement, refurbished or not. With full TEP
Posted by Mr. Z's Epic 4G.
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That may be true, but this offer allows him to add TEP to his account if he so desired.
Yea I understand the TEP coverage.
But then I'd have to pay $107 vs $65.
I don't have TEP, best buy, or any other insurance.
Just wanted to get other people's opinions(esp. those that work for Sprint or are more familar with their policies than the average person) on whether it feels fishy.
steady1213 said:
Hey epic community,
So today, I dropped my phone abt a foot and it landed flat on concrete. To keep it short, it resulted in a spider crack that spans from top left corner diagonally down to bottom right.
I do not have any insurance on this phone.
I asked around to see how much it would cost to fix this and a store worker told me $65 dollars to just replace it for another phone(the worker didn't guarantee it would be a new one.. said may be a refurbished unit).
The worker also said he would give me 30 days to replace it if it is defective in any way.
Does this sound legit to you guys?
Just sounds too good to be true. $65 dollars for a $500+ phone.
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Click to collapse
We don't have insurance and was told on a defect it would be $35 for any repair lol. But that's a defective phone and not a crack. Just buy a digitizer & screen combo and do it yourself
I dunno if they still do it, but when I broke my epic screen, Sprint had a $35 flat repair rate for everything other than water damage or mainboard damage. The key is to search for a sprint store on sprint's site, and make sure you find one that is a *repair center*. The other stores will just get a phone shipped to you. When I went in, they had a shell of an epic with everything except the mainboard, battery, and battery door. They just swapped my mainboard, sd card, battery, and battery door over to it and $35 later I was on my way with a new screen, keyboard, and housing.
If I were you, I'd call around to the various repair centers in your area(doesn't have to be a corporate store), and verify the $35 policy and see if they have a screen in stock so you can get in and out.
ETA: This was all without insurance.
Okay, thanks all.
I think I'll go through with it.
What could possibly go wrong? .............
Other than you losing money... good luck.
When my phone broke, I took it to the Sprint Store and got a new one for $35 within 3 days.
I have a broken screen (hair line), and Im switching back to TMobile, what are my options so i dont have to pay for this? Tmobile have a switching option of up to $650 per line so they're gonna pay my balance from sprint. But my problem is that I have a cracked screen. So i have to bring it to the repair shop first? Or i get billed for damaged screen?
Im in the exact same boat. I'm 99% sure T-Mobile will make you replace the screen before they take it as I heard another customer get his phone rejected in the store for the same reason. I'm moving back to AT&T and they said the same.
I was quoted $269 to get it fixed by Samsung and that price included taxes and shipping. All other local places in Austin quoted me 380....greedy bastards!
Luckily there is a local samsung repair center that has about 3 hour turn around. They'll repair for 249. I'd look into that!
Good luck man!
Matt
jhun80 said:
I have a broken screen (hair line), and Im switching back to TMobile, what are my options so i dont have to pay for this? Tmobile have a switching option of up to $650 per line so they're gonna pay my balance from sprint. But my problem is that I have a cracked screen. So i have to bring it to the repair shop first? Or i get billed for damaged screen?
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Since my phone is being leased, I might just return it to sprint and pay the damage cost, since the final bill will be paid by T-Mobile when I switched with them.
MatthewPresley said:
Im in the exact same boat. I'm 99% sure T-Mobile will make you replace the screen before they take it as I heard another customer get his phone rejected in the store for the same reason. I'm moving back to AT&T and they said the same.
I was quoted $269 to get it fixed by Samsung and that price included taxes and shipping. All other local places in Austin quoted me 380....greedy bastards!
Luckily there is a local samsung repair center that has about 3 hour turn around. They'll repair for 249. I'd look into that!
Good luck man!
Matt
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When you had it repaired, did they(at&t) reimbursed the cost? Or you have to pay it yourself?(they don't give your money back)
Nope, all out of pocket.
jhun80 said:
When you had it repaired, did they(at&t) reimbursed the cost? Or you have to pay it yourself?(they don't give your money back)
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