Alltel - 6800 video messaging not working. - Mogul, XV6800 General

Just spent 30 minutes on the phone with Alltel to discover video messaging from any other phone sent to the 6800 does not work. It's a known issue, and according to Alltel, the manufacturer is working on a patch expected towards the end of the month. I have the 6800, WM6, bought from Alltel a week ago.
Just a heads up if anyone is experiencing problems. Or, if anyone has a solution, I'd love to hear it.

Video Issues
There was the same issue a few weeks back with picture mail. THey got that fixed after we bombarded tech support iwth calls.

Related

Sprint Text Message Question...

I have a Mogul running DCD 3.1.2 with sprint as my carrier. Has anyone had any problems with text messages being delayed? Scenario: I'll send out a few text messages to a few friend, and I might not get their messages until 30 minutes later and they will all be at once. This has happened on other roms so I know its not a rom issue, and the friends are on different carriers so I don't think its a carrier specific issue. The only thing I can figure out is its a Windows Mobile issue or sprint issue. Any ideas? If this is a duplicate thread, please just send me a PM to a previous thread and delete this one.
Sprint issue, try switching it to roaming then sending and receiving, it should be much faster. Try sending a text to yourself under roaming, you will notice how instant it is
keepinitgangsta,
Works like a charm in roaming. Thanks for the help. Has anybody heard when sprint might possibly fix this issue?
I had a similar issue a while back. Called sprint tech support - They re-provisioned my account (whatever that means) and that seemed to help the issue, so you may want to give that a shot.
I am having the complete opposite problem while in roaming. I have contacted sprint and got them to reprovision everything. Something happened when the official HTC rom update came out(3.35) it knocked me off the roaming list when I was back up and running. Ever since that day I cannot receive texts in roaming. I can send just fine and I continue to receive messages but they are all repeats of the first message I get when entering roaming. I got the report from verizon (the tower I'm using) and it says 97% success rate on messages sent and received. I'm going to the store to ***** but its 20 miles away and lost the battery back in a drunken stuper the other evening.
I have done hard resets and also flashed and flashed and flashed the rom with different versions and none have changed the issue. I have yet to be able to revert back to any 2.0 versions of the rom like when I got it. It says device cannot be used or something like that. I have the official roms from HTC not cooked.
This all sucks because sprints map says 100% full coverage and EVDO at my address and I just the tower image or one tiny bar and it usually drops. So I am forced to roam all the time at home.

OTASP Not working

I tried running the VZW OTASP (*228) which usually works just fine. But when I did it this morning I got a recording saying they could not program my phone and to contact customer service from a land line. This sounds sort of fishy to me so I just wanted to check in with the group here to see if anyone has any experience with this or suspicions.
I have a vogue running NFS's v16 with mega and radio 3.37.78. Thanks for any advice in advance.

T-Mobile National Outage for HD2

2-3 Days ago the 3G on my HD2 stopped working. Since I've added a fair number of apps and mods I spent a couple days trying to fix the problem and finally did a factory reset. Still no 3G. I upgraded the newly released upgrade, no 3g. I called T-Mobile and a rep told me that this is a problem all across the US that started several days ago that effected only HD2 phones. Further she said that it was not all HD2s, just some of them. Specifically, she said, many HD2s stopped connecting to the internet and that my problem of no 3g is probably related to it.
I came to the forum to read about others having this issue, but I can't find a thread. Is anyone having the issue the T-Mobile rep described?
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Huh?
I don't encounter a single internet problem with my HD2 though mine has custom ROM installed.
Where are you located?
I wouldn't say there is a National outage at all
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
I'm in Socal and have had not issues with data.
No problems here in Phoenix, AZ
No problems here in Salt Lake City - actually I've been having some decent speed today...
I'm in Utah and I had problems with the data connection on the 25th. It wouldn't turn on. I went through a long process with the tmobile rep, but when he told me I needed to factory reset my phone, I decided to wait until I had more time. The next day it was working again. Since then, my data has shut off several times, but I a able to turn it back on through the settings.
I haven't changed anything on my phone other then to add a couple of programs. No changes or additions within a few days of when the problem started.
I'm in NorCal with a 100% factory stock HD2 (with the newest updates.. or whatever).. my 3G is working fine (spotty as usual).
I am in Salt Lake City as well, and I always have problems connecting to the internet. What is really strange is when I woke up this morning, I was having troubles logging into windows mobile facebook. Half of my contacts had lost their pictures that are linked to the facebook account. Could this be the same thing?
Edit, I was connecting to the internet through my wifi at home. I turned it off and turned on the data connection and got 3G just fine. But it was weird because I was signed out of facebook and windows marketplace. I had to log back into those. I don't know what else might be affected. I also have 3G connection problems mainly at work. I went to a baseball game last night and couldn't connect to 3G while sitting on the grass behind the outfield. The whole baseball field is sits down in a little valley.
markerichanson said:
My HD2 has been having trouble connecting to the t-mo network after it has been on my wifi network overnight. I am prompted for credentials once outside the wifi. I've been able to get past this by using start menu/settings/connections/autodata config on the energy ROM i have running now.
I talked to two different reps about connection problems 5/26 and 5/27. Neither mentioned the outage you are talking about. The second rep told me I had to do a factory reset as my next trouble shooting step. Shortly after that I found the autodata config so I didn't do it.
Click to expand...
Click to collapse
Where did you find the autodata config?
jwperez1 said:
I am located in Little Rock, AR. However, the rep was very clear to me that people all over the US were encountering connection problems, that, it was specific to HD2, that it started 2-4 days ago and that did not affect all HD2s.
If you do not have any connection problems at all, then according the the Tmobile rep, your HD2 is not affected by the outage. As I said in my original post, my HD2 connected fine up to 3 or so days ago, when it abruptly stopped connecting. Honestly, I think the Tmobile rep did not know what she was talking about. The Tmobile rep is suppose to call me back today (5/29) to check if I was still having connection problems, so I am trying to validate whethter anyone else is having that same issue.
So, is there anyone who has these issues:
2-4 Days ago (May 25-27) your connection to edge and 3g abruptly stopped working.
Or, 2-4 days ago (May 25-27) your connection to 3g abruptly stopped working
There were not software changes that could have caused the issue.
Their may be short intermittent periods since the problem started where the connection to edge or 3d works (emphasis on the short and intermittent part).
Uprading to the newest ROM update from the Tmobile web site does not help.
Thanks,
John
Click to expand...
Click to collapse
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Yes, thankfully I'm not the only with the same problem, another coworker of mine has the same issue as well. I reside on Miami Beach, FL and for the last two days my phone has been unable to connect to the internet at all. My icon constantly stays on 3g and never switches to H. All my apps display the error message that they were unable to connect to the internet.
At first I thought it was my radio malfunctioning, but my coworker spoke to a TMOUS rep and he told him to update his phone to the latest version, but he is still unable to connect. I decided to update mine to the latest touch-extreme version and still nothing. My phone still brinks maybe for a second or two to H but then it comes back down to 3g.
crisisinthecity said:
Try going into Settings and wireless control. Click on the Data Connection on the let to set it up....
Then just ok through all of the prompts and see if that brings it back. Happened to me more than once. That Rep has no clue. How could it only effect certain HD2's? Or any specific phone? It's just a glitch. You are using the 2.10 ROM right?
Click to expand...
Click to collapse
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
jwperez1 said:
Yes I have already tried that. Yes I'm using the 2.10.50.26 ROM version.
Click to expand...
Click to collapse
I meant I'm using the 2.10.50.26 radio version
Intermittent Data Outage on HD2
I and another friend are also experiencing the same issue here in Michigan constant up and down data connection on the HD2 I'm at the current ROM version that was released on their website actually the unit already had this version installed my unit is on only a week old during the second day of usage I contacted Tmobile a few times because of the data connection issue I finally got a rep who has an HD2 and was told it was affecting only the HD2 and some Android units I'm hoping it's not a bad chipset the only fix seems to power off then back on at some point I get my data connect back this issue does not affect my HTC PRO 2 another issue is the custom app Tmobile placed on the unit when calling 611 it pops up and displays info about your account etc.. the only problem is that it shuts down your speakerphone feature to fix this you have to soft reset the unit the Rep was aware of this issue also It seems the recent firmware upgrade does not address many issue yet. Seem like Tmobile is being to quiet with these problems. I have a few days left under the buyer’s remorse to return.
im in philadelphia pa this is the testing grounds for the hspa system and my hd2 devices jusmps between hspa and 3g depending on my enviroment havnt had any issuses with 3g but also i live a few blocks away from a tower ...
Tampa, FL - Me Too!
Problems with signal drops constantly on 2 brand new HD2's bought 1 week ago. Latest T-mobile rom and radio. I have not tried other roms/radio's yet, but will. It is very upsetting. I've tried a couple of setting configs found on some posts, but to no avail. Will be flashing roms & radios this week and see how things go from there.
New to T-mobile in my area so dunno if just coverage issue or HD2/T-mobile network connection issues. However, I live smack in downtown area where coverage is usually strong for any carrier and still have signal drops and fluctiations. Had no problems connecting to 3G in same areas with at&t. Also consistent drops around town as well on both my HD2's.
What radio are you all of you that are having good results using?
Maybe we should take a poll of what radio # people are having the most luck with?
I have had no issues here in Colorado Springs. I am still on stock firmware (2.13).

[Q] Sending SMS Messages While Roaming (Sprint)

I have been a Sprint customer for several years. A few years back I dropped Nextel services and upgraded to a Samsung Rant and had no problems.
Two years ago I upgraded to a HTC Hero and then a Samsung Epic. Since then I have not been able to send a text message while roaming (making phone calls while roaming is also spotty at best). At college it wasnt a problem, but when I go home I roam a lot. I thought it might have been my phone since I know 3 other people with Epics and they have the same problem.
Recently, however, I have upgraded to the Epic Touch and it does the same thing. I have talked to Sprint about it and they seem to be bewildered as to what the problem is and I sense that it will most likely never get anywhere. They are "talking with the engineers" to try to resolve it, whatever that means.
Has anyone experienced this problem or even heard of this before?

[Q] Nexus 4 Cannot SMS

Here is the log of my chat with an AT&T rep:
http://pastebin.com/QU2BU09L
My wife gets texts from co-workers/friends which are mostly not on att, but cannot send to my line or my mom's line (she's on the same account too)
I should mention, this phone worked perfectly well until a recent Google Play services update which affected some devices by disabiling audio on incoming/outgoing calls. The solution that I found to work for this Nexus 4 was to disable the "Checkinservice" service from the Play framework which seems to have correct the call audio issue - so then I thought maybe its now affecting texts and re-enabled the service, no luck on texts but it's also not affecting calls anymore with the service on.
I have googled around a lot, but most similar issues involved people not being able to text at all.
Also, I should perhaps note that I have wiped all the partitions and re-installed CyanogenMod from scratch twice now and still the same thing. It's been on CM for a good year + with no issues at all until recently. Besides the chat with at&t I called as well, the person on the phone seemed even less knowledgeable than the online gal.

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