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It seems that when I switched from my 512MB micro SD card to my 2GB sandisk microSD card, windows media player could no longer see the storage card when adding to the library. When i select menu-->Library and select library drop down from the top menu, I only see my device and not the storage card. Is there something that i can do to resolve this? Is there away to reinstall WMP10 client on my 8525 without reloading my entire phone? I am howerver able to select Menu-->Library-->menu-->Open File and can see the storage card but who wants to do this each time i want to listen to music.
Thanks for any assistance.
Have you tried updating the library?
I have the exact same problem. I can see the card in file explorer and through the "open file..." menu in WMP, but it doesn't show up in the library. Adding the files from it to the library hangs not on searching the card (it finds the files on it) but it hangs on actually adding them to the library.
My card is a SanDisk Ultra II 2 GB. I thought it might have something to do with the 2GB threshold that was the origin of many problems in earlier (desktop) windows versions.
I am planning to try and test it with some other mediaplayer. Anyone has a suggestion which player to try?
hey guys, I too have experienced this exact issue and it just started about a week ago. I did not make/add changes.
For months, I have been able to see the library from WM10 and one day I realized the same symptoms as previously described. I'm not sure what the fix is.
Yes, I m having the same problem, just only recently, i didnt install and upgrade anything. Out of a sudden, I just can't see the 2GB Card anymore. Planning to perform hard reset on this weekend.
Delete the MSMetadata folder
Had the same problem. Here is how I fixed it.
On your storage card delete the MSMETADATA folder. Then update your Library again in WMP.
That fixed it for me.
Every now and then this also happens to me... Last 2 times I resorted to a hard reset...
But deleting the MSMETADATA folder did the trick for me.
Thanks!
Jörg
Missing data card in WMP 10
It's a known issue with HTC Hermes. HTC Europe told me it would be resolved with the next software upgrade. Well I am still waiting for that to happen.(Since Sept. 2006)
The workabout above is the only way to restore your data card in the Media Player, but you will find it "drops" out every so often. I am so used to this routine already that I can do it in my sleep.
This problem only seemed to occur on the earlier models. - Before serial no. 631...........
So I wonder about the software side as I have upgraded to the latest ROM and the problem persists!
Regards
Thanks guys. I removed the MSMETADATA and it resolved my problem. I am now able see the storage card in the library and have WMP search for new files in the library without failing.
Dang...Wish i had seen this thread before...I did thehard reset
On the up side i got rid of a lot of stuff i wasnt using
What do you know it worked for me too. Thank you big time.
Thanks for this thread
Was getting really confused why my card had dissappeared in Media Player. Deleting the folder did the trick. Thanks!
see this one its wm11 problem no htc
http://www.eggheadcafe.com/software/aspnet/28840468/wmp11-and-windows-mobile.aspx
i cant find the MSMETADATA folder on my storage card? This issue is driving me nuts.
njmarchetti said:
Had the same problem. Here is how I fixed it.
On your storage card delete the MSMETADATA folder. Then update your Library again in WMP.
That fixed it for me.
Click to expand...
Click to collapse
Yup worked for me as well - but I had to conenct from a PC and take a couple of goes at "refreshing" the root folder before I saw the offending folder to delete.....
seeing and removing MSMETADATA folder on ppc
jimi said:
i cant find the MSMETADATA folder on my storage card? This issue is driving me nuts.
Click to expand...
Click to collapse
while you are in explorer on your pocket pc you have to go into "menu" on the bottom right of your screen and then click on (activate or check), "show all files" that way you will see the hidden files on your sd card an you can delete it
Solution: Use TCPMP.
Seriously, the ONLY thing I use WMP for anymore is WMA/WMV streaming and playback. As far as I can tell, WMP can't even do streaming MP3 playback; it chokes on every URL I give it saying the data is corrupted or it's a format it doesn't support.
MSMETADATA Deleting
First off thank you very f#@@king mucho!! This had been driving me nuts. I went into the file explore>storage card> menu>tools>options>view tab> uncheck hidden files>ok>the MSMETADATA folder should appear> delete that should fix your problem.
YEAH!
Searching here first really does help.
Problem still exists on Hermes WM6 official, and the workaround still works.
Hi,
I love my HD2 but I have one problem which is realy starting to annoy me. If I connect my HD2 to my laptop (or any other computer or mac), and then I unplug it again, HTC Album Manager should reindex the songs on my SD card and I should be able to play them.
However, 75 percent of the time, for some reason it keeps searching and searching and it never finds anything. It doesnt actualy say its found anything, just the litle circle in the top indicating that its still searching. Library at this time is empty. The only way to fix this is a soft reset. Windows Media Player has no problem finding and playing these files while htc album is struggling.
I've tried killing the audiomanager or albumsearcher processes by microsoft task manager, but for some reason the version on the hd doesnt allow you to kill processes, only tasks.
I've had this problem on my 1.48 NLD Official rom and now on my Dutty's v.5 Holy Grail rom.
Has anybody else experienced these problems and if so, have you been able to fix it?
Thanks in advance...
nilsk123 said:
Hi,
I love my HD2 but I have one problem which is realy starting to annoy me. If I connect my HD2 to my laptop (or any other computer or mac), and then I unplug it again, HTC Album Manager should reindex the songs on my SD card and I should be able to play them.
However, 75 percent of the time, for some reason it keeps searching and searching and it never finds anything. It doesnt actualy say its found anything, just the litle circle in the top indicating that its still searching. Library at this time is empty. The only way to fix this is a soft reset. Windows Media Player has no problem finding and playing these files while htc album is struggling.
I've tried killing the audiomanager or albumsearcher processes by microsoft task manager, but for some reason the version on the hd doesnt allow you to kill processes, only tasks.
I've had this problem on my 1.48 NLD Official rom and now on my Dutty's v.5 Holy Grail rom.
Has anybody else experienced these problems and if so, have you been able to fix it?
Thanks in advance...
Click to expand...
Click to collapse
I've not had these problems with it, but have had issues that the tracks on an album don't get listed in track order, and I can't find a way to re-arrange the order, any ideas?
I've had a similar issue to you, but with windows player though. It won't find any of my music to add to the library, but will find all other sounds such as alarms, sat nav voices etc. How do I get it to find my music and not the other sounds?
snerkler said:
I've not had these problems with it, but have had issues that the tracks on an album don't get listed in track order, and I can't find a way to re-arrange the order, any ideas?
Click to expand...
Click to collapse
Emm, google for mp3 tag, with this you can change id3 tags from your files and readjust the track order. The problem is probably not htc music player, but the files themselve.
nilsk123 said:
Emm, google for mp3 tag, with this you can change id3 tags from your files and readjust the track order. The problem is probably not htc music player, but the files themselve.
Click to expand...
Click to collapse
The thing I don't understand is that the tracks are in the right order in my music library on the PC, so why should it be different on the phone?
snerkler said:
The thing I don't understand is that the tracks are in the right order in my music library on the PC, so why should it be different on the phone?
Click to expand...
Click to collapse
Hmm, it could be that they use an unsupported tag format? If not, then I have no idea. Have you tried my suggestion?
nilsk123 said:
Hmm, it could be that they use an unsupported tag format? If not, then I have no idea. Have you tried my suggestion?
Click to expand...
Click to collapse
No, not yet. I was hoping I didn't have to go through my entire music collection retagging everything but looks like I may have to. I wonder if it's anything to do with the way windows 7 tags things?
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Same problems here! My mp3´s are tagged absolute correct using mp3tag. No problems on any other device/software. Only on my HD2.
In addition to that, sometimes I have duplicate tracks listed in the music player.
There seems to be a bug in the 1.48 release...
Hope this will be fixed soon.
d3l1 said:
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Click to expand...
Click to collapse
thanks for confirming.
Can you tell me what SD card you use?
contacted htc support about the issue, will post here when they respond. anyone else who can confirm this?
Ive got this "bug" aswell but found an easy way to solve it, just go in to ur media player on ur phone and then updater ur library and all songs will be readded. sure its kinda stupid if u have to do it several times but its still a solution for now.
Wolde said:
Ive got this "bug" aswell but found an easy way to solve it, just go in to ur media player on ur phone and then updater ur library and all songs will be readded. sure its kinda stupid if u have to do it several times but its still a solution for now.
Click to expand...
Click to collapse
well yes but then you can only play them from Windows Media Player, I prefer HTC Audio Player over Windows Media Player...
d3l1 said:
i have the same problem after connecting the hd2 via "drive" mode. but when i use activesync everything is fine except the transferspeed really sucks. so no problem with musicplayer after activesync except the transfer speed
Click to expand...
Click to collapse
When connected in drive mode the SD card is not accessible from the phone and this causes all sorts of problems, this is not the case when connected to active sync. Is this a winmo issue or HTC specific problem? (this my first winmo phone)
X1-owner said:
When connected in drive mode the SD card is not accessible from the phone and this causes all sorts of problems, this is not the case when connected to active sync. Is this a winmo issue or HTC specific problem? (this my first winmo phone)
Click to expand...
Click to collapse
The fact the SD card is unavailable for the phone when you mount it as external storage to your pc is completely normal for any phone, and no problem whatsoever. But it shouldnt have problems remounting the card and reading its contents after unplugging again..
I never had these problems with my Diamond, allthough I must admit it had internal NAND as storage instead of SD card which probably makes a difference. Still isnt an excuse for it malfunctioning though.
When you unplug from your PC, do you do the right thing and unmount the drive first? If not, then there's a chance the filesystem can be corrupted as a process on the PC may have been using the drive when you unplugged it. This in turn could cause issues when the phone tries to access the card.
This goes of any removable storage or cards you plug into a PC. You MUST unmount before you remove.
Jim Coleman said:
When you unplug from your PC, do you do the right thing and unmount the drive first? If not, then there's a chance the filesystem can be corrupted as a process on the PC may have been using the drive when you unplugged it. This in turn could cause issues when the phone tries to access the card.
This goes of any removable storage or cards you plug into a PC. You MUST unmount before you remove.
Click to expand...
Click to collapse
tried both, removing safely or not, makes no difference.
Just received a reply from HTC, anyone care to explain to me what he means? (nice english by the way)
Dear Nils Xxxxxx,
Thank you for your question about the audiomanager.
Please save the media files as a fixed bandwidth instead of a variable band width.
If these steps have not helped, then please let me know. I will gladly be again of service.
Best regards,
Karel H
HTC
nilsk123 said:
Just received a reply from HTC, anyone care to explain to me what he means? (nice english by the way)
Dear Nils Xxxxxx,
Thank you for your question about the audiomanager.
Please save the media files as a fixed bandwidth instead of a variable band width.
If these steps have not helped, then please let me know. I will gladly be again of service.
Best regards,
Karel H
HTC
Click to expand...
Click to collapse
Sounds like he wants you to re-encode all your mp3s to a fixed sample rate (say 128Kbps or 192Kbps) instead of using a variable sample rate.
However, all my mp3s are fixed rate 128Kbps and I have exactly the same problem as you, so you can go back to him and tell him his "advice" hasn't cured the problem. In fact, I don't see any way in which his "advice" could possibly cure it.
Same Here
I have this problem and its a real pain in the a*se what I do is just use media player for like a day and eventually it sorts itself out (sometimes 2 days....) Not really a fix but what im having to live with ...
I was told before that I HAD to sync via media player rather than just copying the music to the SD card because this would cause the issue and it worked at first but then synced about a GB of music and problem happened again...
I've replied to him that I'm not about to re encode all my mp3's.... its bull****, it should be able to handle the music files fine. My diamond had no problem with it.
Crafty, do a softreset and it should be fixed.
Hi All,
I have a new TMOUS HD2 with the stock rom. I've flashed HSPL and I've added a few tweaks such as landscae mode. Nothing too much for now.
Problem I'm having is that every time I navigate to the music player it seems to hang and I end up getting the "send to M$" notice and phone's locked up. Then I have to restart the phone again.
I have the music stored on my storage card under Music/Artist/Album/Song and I have about 4 gigs worth.
Any ideas to what this could be? Appreciate the help.
mobi said:
Hi All,
I have a new TMOUS HD2 with the stock rom. I've flashed HSPL and I've added a few tweaks such as landscae mode. Nothing too much for now.
Problem I'm having is that every time I navigate to the music player it seems to hang and I end up getting the "send to M$" notice and phone's locked up. Then I have to restart the phone again.
I have the music stored on my storage card under Music/Artist/Album/Song and I have about 4 gigs worth.
Any ideas to what this could be? Appreciate the help.
Click to expand...
Click to collapse
You flashed HSPL, but not a new rom?
I would start by putting just one or two mp3's on your phone's onboard storage, then pulling the card out, soft-resetting, and then seeing if your music tab finds and is able to play those couple of mp3's without locking up.
If it works fine then, you're probably experiencing the same issue many HD2 owners have been dealing with when accessing a large volume of files on the SD card. There's a number of suspected causes, mainly relating to the fact that the music (and documents) tab(s) index the whole contents of the card to find and catalog those types of files for quick use in the tabs. Therefore, a large number of files on the card seem to bog down not just those tabs but often the whole phone.
Another cause is believed to be the fact the factory card shipped with the HD2 is only a class-2 card, the slowest of all the speed ratings. If you have access to a faster card (class-4, -6, etc), even if it's a smaller size card, try that and see if it improves things any. If not, then your only other option right now is to reduce the number of files on your card until it doesn't lock up when sense tries to index it all. It's rumored that there's an update coming shortly from HTC/Tmobile, and I'm hoping that it might address this issue, but I'm not holding my breath.
I personally believe that the code used to do that indexing just isn't able to scale to the volumes of files seen now in the larger SD cards.
EDIT: Also, if you're not using it, be sure to turn off the "recent documents" tab...I don't know that it will clear up the problems with the music tab, but it can possibly help avoid lagging overall.
I can see what you mean about the indexing. Does it index each time the phone is rebooted or does it store the indexing in cache that's reused?
mobi said:
I can see what you mean about the indexing. Does it index each time the phone is rebooted or does it store the indexing in cache that's reused?
Click to expand...
Click to collapse
I honestly wish I knew
I've been trying hard to come up with a solution to this issue, and I'm afraid that's one of the unknowns that I'm struggling with...how/when exactly the process is triggered, and whether or not there's any cacheing. I suspect that it indexes (in some form anyway) much more often than every reboot, as you'll see if you delete a music file, and see how quickly the list in the music tab reflects that change.
sirphunkee said:
I honestly wish I knew
I've been trying hard to come up with a solution to this issue, and I'm afraid that's one of the unknowns that I'm struggling with...how/when exactly the process is triggered, and whether or not there's any cacheing. I suspect that it indexes (in some form anyway) much more often than every reboot, as you'll see if you delete a music file, and see how quickly the list in the music tab reflects that change.
Click to expand...
Click to collapse
Sirphunkee..I remember a while back when I first started reading this HD2 forum. Since before I was in the Wing Section. I read somewhere about copying a file to the startup in the windows folder. I cant remember exactly what file it was but it had to do with the music so when you woke the phone up it automatically started queing up the music that way when you went to click on the music tab it was already cached and ready to play?! I have yet to come across that thread again so that I could try it out?!
toreone said:
Sirphunkee..I remember a while back when I first started reading this HD2 forum. Since before I was in the Wing Section. I read somewhere about copying a file to the startup in the windows folder. I cant remember exactly what file it was but it had to do with the music so when you woke the phone up it automatically started queing up the music that way when you went to click on the music tab it was already cached and ready to play?! I have yet to come across that thread again so that I could try it out?!
Click to expand...
Click to collapse
Ok cool, thank you! I hadn't heard about that one, so I'll go look for it and see if it gives me any insight. Did you have TF3D (the older version of sense) on your Wing, with a music tab? Maybe this is behavior that HTC added to sense at some point, with the same exact intent in mind...
you can disable the docindexservice perhaps it will be of some help. I don't use NRG ROM but the cook did put this cab out and you can give it a try, if it doesnt work just simply uninstall it and your settings will be back to normal
Disable Docindexer.cab
jfmckenna said:
you can disable the docindexservice perhaps it will be of some help. I don't use NRG ROM but the cook did put this cab out and you can give it a try, if it doesnt work just simply uninstall it and your settings will be back to normal
Disable Docindexer.cab
Click to expand...
Click to collapse
Sweet! Thanks again Jimmy...I'm gonna dig into this when I get home this evening, and poke around in the registry area it changes (HKLM\Software\HTC\Manila\HTCService).
I'm curious if it just does the same thing as turning off the documents tab, or if turning off the service is a wider-reaching change. Since this is the personal handiwork of NRG, I'll ping him too, but I know he's busy.
there are a number of possibilities (though i agree its likely to be the indexing)
don't use sync to copy the music, use disk mode, or put the sd in the comp
excessively long path\filename.mp3
extended set ASCII characters in the mp3 tags,,,
i'd copy over a few dozen albums at a time, see if there's a noticeable point which problems start.
also some connected reading here
http://forum.xda-developers.com/showthread.php?t=640948
samsamuel said:
there are a number of possibilities (though i agree its likely to be the indexing)
don't use sync to copy the music, use disk mode, or put the sd in the comp
excessively long path\filename.mp3
extended set ASCII characters in the mp3 tags,,,
i'd copy over a few dozen albums at a time, see if there's a noticeable point which problems start.
also some connected reading here
http://forum.xda-developers.com/showthread.php?t=640948
Click to expand...
Click to collapse
Hahaha thanks Sam...I JUST finished reading over the same thread LOL Very helpful, and it's given me some further insights into this.
toreone, the first think I noticed common to your problem and the one in the thread samsamuel posted is that your music has a rather deep file structure (4 layers deep). I haven't seen anybody mention that in the troubleshooting, so it might be worth seeing if the same volume of music, but no more than 2 folders deep, still gives the same issue.
Also, in that thread, sammybusse made and posted the cab below, which makes simple registry change related to chacheing: HKLM\System\StorageManager\Profiles\SDMemory\FATFS
EnableChache 1 (changed from 0 to 1). So, perhaps the problem stems from the fact that it wasn't chacheing, rather than doing it too aggressively..
I haven't had a chance yet to poke around with it, but I think it's certainly safe enough to try and see if it makes any difference for you (it helped some people in that thread).
Another solution tried there, that had some level of success, was making sure you don't have any of the mp3's set as "read only"
toreone said:
Sirphunkee..I remember a while back when I first started reading this HD2 forum. Since before I was in the Wing Section. I read somewhere about copying a file to the startup in the windows folder. I cant remember exactly what file it was but it had to do with the music so when you woke the phone up it automatically started queing up the music that way when you went to click on the music tab it was already cached and ready to play?! I have yet to come across that thread again so that I could try it out?!
Click to expand...
Click to collapse
Here it is:
Go to your Windows folder and find the file "AudioManager_Eng.exe" Create a shortcut (.lnk file) of this file and put it in your Windows\StartUp folder.
mobi said:
Hi All,
I have a new TMOUS HD2 with the stock rom. I've flashed HSPL and I've added a few tweaks such as landscae mode. Nothing too much for now.
Problem I'm having is that every time I navigate to the music player it seems to hang and I end up getting the "send to M$" notice and phone's locked up. Then I have to restart the phone again.
I have the music stored on my storage card under Music/Artist/Album/Song and I have about 4 gigs worth.
Any ideas to what this could be? Appreciate the help.
Click to expand...
Click to collapse
Try to sync your music with Windows Media Player. This worked for me.
Nibbley15 said:
Here it is:
Go to your Windows folder and find the file "AudioManager_Eng.exe" Create a shortcut (.lnk file) of this file and put it in your Windows\StartUp folder.
Click to expand...
Click to collapse
Nibbley, when I did this, for some reason the file would only be renamed as AudioManager_Eng.lnk.exe. And once you do it, you can't seem to delete the file. Just a heads up.
do you have a more detailed way for doing this?
mobi said:
do you have a more detailed way for doing this?
Click to expand...
Click to collapse
Here you go I created a shortcut and made a cab to put it in start up. Let me know how it works
Hello everyone,
I tried finding a solution for this on Google and through the forums here and fell short.
When I record mp4 files with the Camcorder on my HD2 that are larger than, say 90MB, they do not play on the device (when you tap the file, nothing happens). Also, when I copy these files on my Windows PC, Quicktime prompts a "Bad Public Movie Atom".
I cannot find a way to recover these files...and it does not happen with smaller mp4s.
Anybody experience this/found a fix for it?
Really? No one's experienced this? Sorry for being a little desperate and bumping this thread...but if anyone can help...would be much appreciated. I figured if anyone could help, it would be the guys at XDA. Thanks again.
Have you tried playing them with some other program?
Yes I have...Quicktime...RealPlayer...Windows Media Player...Media Player Classic...Divx Player. I always get a random error message about how the file cannot be played back. They will not play on my Archos 5IT either. Very frustrating. What is surprising to me is that no one else has reported similar behavior on the HD2, at least to my knowledge.
Doesn't make a whole lotta sense to me...as I frequently record stuff thats like 150+MB for my YouTube...and they work just fine. What kinda SD card and formatting are you using?
I am using the 16gb SanDisk SD card that came with the phone (class 2 I believe). I have not changed the formatting since I bought it.
Well man, that is just terrible all the way around...uhm, have you tried hard resetting? I am at a total loss here.
try open the file in some tag editor software, change any tag, save it. See what happens, and let us know.
try open the file in some tag editor software, change any tag, save it. See what happens, and let us know.
samsamuel said:
try open the file in some tag editor software, change any tag, save it. See what happens, and let us know.
Click to expand...
Click to collapse
Thanks for the tip. Installed Mp3Tag v2.46a. When I try to save the tag I get an error message: "File cannot be opened for writing". The file is not set to Read Only...so I am not sure why I am getting this message.
ah well, it was just something i came across on google.
Well, seems that I found the root to the problem. I backed up all the contents of my SD card to the computer, then formatted the SD card, using the format function on my HD2. After I restarted and copied all my backed up content back, the camcorder now shoots videos normally...and they come out much smaller in size than before. The down-side is, the corrupt videos I took before will not work, and I still have no way to fix them, even after trying all the suggestions that come up after a Google search.
I just felt obliged to share...if you are shooting corrupt videos with your HTC HD2...format your SD card, and it will solve the problem for future videos.
Just got a new card, but every time I copy the backup of my old card to it, it erases all the picture files during media scan. Is there a way to stop that from happening?
Did you try formatting the card through the phone settings menu, then copying the pictures seperately from everything else to the new DCIM\Camera folder the phone created?
DroidApprentice said:
Did you try formatting the card through the phone settings menu, then copying the pictures seperately from everything else to the new DCIM\Camera folder the phone created?
Click to expand...
Click to collapse
Yeah, then any time media scanner runs the photos are gone. Like completely.
The Root said:
Yeah, then any time media scanner runs the photos are gone. Like completely.
Click to expand...
Click to collapse
Did you try copying them elsewhere on the card, say the Downloads folder or something? No clue if that'd make any difference but just a thought if you hadn't tried it.
PythonFanTN said:
Did you try copying them elsewhere on the card, say the Downloads folder or something? No clue if that'd make any difference but just a thought if you hadn't tried it.
Click to expand...
Click to collapse
It's like it deletes them from their individual directories. I'm going to try to copy them from one card to the other in hopes that maybe by putting them on my hard drive it was causing some conversion that won't happen this way.